Arris Ruckus T811-CM User manual

T811-CM Access Point
Quick Setup Guide
NOTE: The minimum software revision for the T811-
CM is SmartZone (SZ) 3.4.2, or 3.6.1, or later. (SZ 3.5.x
and 3.6 do not support the T811-CM).
This Quick Setup Guide provides brief instructions on how
to eld-install the Ruckus Wireless T811-CM access point
(AP). For detailed information on planning the
installation, performing a site survey, and operating the
T811-CM, refer to the T811-CM Cable Modem Access Point
Installation Guide, available at https://
support.ruckuswireless.com.
WARNING! Only trained and qualied personnel
should be allowed to install, replace, or service this
equipment.
WARNING! Installation of this equipment must comply
with local and national electrical codes.
CAUTION! Make sure that you form a 80mm - 130mm
(3”-5”) drip loop in any cable that is attached to the AP
or the building. This will prevent water from running
along the cable and entering the AP or the building
where the cable terminates.
CAUTION! Be sure that grounding is available and that
it meets local and national electrical codes. For
additional lightning protection, use lightning rods and
lightning arrestors.
CAUTION! Make sure that proper lightning surge
protection precautions are taken according to local
electrical code.
WARNING! Ruckus Wireless strongly recommends that
you wear eye protection before mounting the T811-
CM.
This Guide in Other Languages
•请从以下网站获得该指南的简体中文版 https://
support.ruckuswireless.com.
•Vous trouverez la version française de ce guide à
l'adresse suivante https://support.ruckuswireless.com.
•このガイドの日本語版は https://
support.ruckuswireless.com でご覧ください。
•이 가이드의 한국어 버전은 웹 사이트 (https://
support.ruckuswireless.com) 에서 확인하시기 바랍니다.
•Veja a versão em português (Brasil) deste guia em
https://support.ruckuswireless.com.
•Puede ver la versión en español (América Latina) de
esta guía en https://support.ruckuswireless.com.
Before You Begin
Before deploying Ruckus Wireless products, please check
for the latest software and the release documentation.
•Release Notes and other user documentation are
available at http://support.ruckuswireless.com/
documents.
•Software upgrades are available at http://
support.ruckuswireless.com/software.
•Open source information is available at http://
opensource.ruckuswireless.com.
•Software license and limited warranty information are
available at http://support.ruckuswireless.com/
warranty.
Before deploying your Ruckus Wireless Access Point,
verify that all items listed in Package Contents are
included in the package. If any item is damaged or
missing, notify your authorized Ruckus Wireless sales
representative. Also, make sure that you have the
required hardware and tools.
Required Hardware and Tools
•No. 2 Phillips screwdriver bit
–Torque screwdriver (Ranges from 7 to 40 in-lbs)
•Small at-blade screwdriver
•Torque wrench and torque screwdriver with sockets
–7/16 wrench for F connector (30 in-lbs)
–11mm socket for attenuation and impedance
matching caps (35 in-lbs)
–19mm socket for Strand nut (16 to 20 ft-lbs) and F-
connector stinger (40 in-lbs)
•Long-nose pliers
•Electrical wire stripping and terminal crimping pliers
•Cable strand
Package Contents
A Ruckus Wireless T811-CM package contains the items
listed below:
•Ruckus Wireless T811-CM unit with cable strand
hangers, includes one 12mm long stainless steel M6x1
earth ground panhead screw with split lock and at
washers
•A one-meter green/yellow earth ground wire with ring
terminal
•Safety cable kit
•Cable gland/cable gland extender:
–2 cable glands
–Cable gland extender
–Dual-hole cable gland insert for zip cord SFP ber
•Service Level Agreement/Limited Warranty Statement
•Regulatory Statement
•Declaration of Conformity, if required
•T811-CM Access Point Quick Setup Guide
Mounting Instructions
AP and CM MAC Addresses, Connectors
and Ground Point
The T811-CM MAC address label lists separate addresses
for the internal AP and the cable modem (CM).
The MAC address label (1 in the Figure below) is mounted
on the end of the T811-CM with the F type connector and
the ground screw (2 and 3 in the Figure). The following
table describes the label, connector and the ground point
screw.
FIGURE 1 T811-CM MAC address label, F type connector and
ground point
Copyright © 2018 ARRIS Enterprises LLC. All rights reserved. Page 1 of 4
Published October 2018, Part Number 800-71744-001 Rev C

TABLE 1 Connectors and ground point on the T811-CM
No. Label Description
1 MAC
Address
label
location
Labels include separate addresses for
the internal AP and CM.
2 Coaxial
cable
connector
F type, connects to the CMTS at the
head end using a tap on the plant, and
provides AC POC to the T811-CM. For
more information, refer to "Powering
the T811-CM with POC."
3 Optional
External
Ground
Earth Point
The T811-CM is normally earth-
grounded by the cable strand.
However, if the cable strand is not
earth grounded, then connect an
external earth ground to the T811-CM
using this screw-and-washer set.
LEDs and Ports
The following gure illustrations the locations of the LEDs
and ports on the T811-CM, and the table below provides
descriptions of each feature.
Use the eight LEDs to check the status of the access point
and cable modem.
FIGURE 2 T811-CM LEDs and ports
TABLE 2 T811-CM LEDs and Ports
N
o.
Label Description
1 POWER O: AP o.
Blinking red: Boot up in process.
Solid Green: AP on.
TABLE 2 T811-CM LEDs and Ports (continued)
2 CM DS Blinks when searching for downstream
(DS), then solid when DS is locked.
3 CM US /
SFP
Activity
O when upstream (US) is searching,
and then blinks as upstream power is
increased/ranged and then solid when
upstream is locked.
In SFP mode, this LED blinks with SFP
Activity.
4 ONLINE O: No backhaul connection detected.
Blinking green: Obtaining IP address and
conguration le.
Solid green: Cable Modem backhaul
Online.
Solid amber: SFP ber backhaul Online.
5 CTL On when the Access Point is being
managed by a Ruckus Wireless
controller.
6 AIR O: The Access Point is operating in
standalone mode, or the uplink is
through its wired Ethernet interface. The
wireless uplink interface is down.
Solid green: The AP is operating as a
Mesh AP (MAP), and the wireless signal
to its uplink AP is good.
7 2.4 GHz O: The 2.4GHz WLAN service is down.
Solid amber: The 2.4GHz WLAN service is
up. No clients are associated.
Solid green: The 2.4GHz WLAN service is
up and at least one client is associated.
8 5 GHz O: The 5GHz WLAN service is down.
Solid amber: The 5GHz WLAN service is
up, but no clients are associated/
connected.
Solid green: The 5GHz WLAN service is up
and at least one client is associated.
9 USB Port USB port for IoT devices
Max Dimensions: 6 cm x 2 cm x 1.1 cm
Max Weight: 8 ounces
Max Power: 0.5 W
Interface: USB 2.0 Type-A plug
TABLE 2 T811-CM LEDs and Ports (continued)
10 Eth Port /
Reset
Button
1 x 10/100/1000 PoE Out port (802.3at)
Supports PoE PSE (802.3at) 30W
Reset Button: Depress quickly to reboot
both the AP and the CM (4 sec or less).
Press and hold for 5-10 seconds to
perform a full reset to factory default
settings.
Connector: RJ-45
11 SFP Fiber
interface
Supports the following types of SFP
modules:
GPON
EPON
1000BaseLX
See the Installation Guide for more
details.
Ports for Cable Attenuation and
Impedance Matching
The following gure shows the two ports on the T811-CM
that are used for attenuation and impedance matching.
For details on how to perform the attenuation and
impedance matching see the Installation Guide.
FIGURE 3 Attenuation and impedance ports
1. Attenuation port 2. Impedance port
Mounting the T811-CM
To mount the T811-CM assembly on a cable strand, you
need to secure the cable clamps that are attached to the
strand interface to the cable strand.
1. Slightly loosen the nuts that fasten the two cable
clamps to the strand interface, enough for the strand
support cable to t into the cable clamps.
2. Place the cable clamps on the strand support cable.
Copyright © 2018 ARRIS Enterprises LLC. All rights reserved. Page 2 of 4
Published October 2018, Part Number 800-71744-001 Rev C

3. Tighten the two cable clamp nuts to 22 to 27N.m (16
to 20 ft-lbs) to secure the mounting.
Earth Grounding the T811-CM
The cable strand is usually earth-grounded, and
mounting the T811-CM on the cable strand earth grounds
the T811-CM chassis as well; if this is the case, skip this
procedure and continue with the "Installing the Cable
Power Tap" task.
CAUTION! Be sure that earth grounding is available
and that it meets local and national electrical codes.
For additional lightning protection, use lightning rods
and lightning arrestors.
If the cable strand is not earth-grounded, then continue
with the following:
1. The color coding of ground wires varies by region.
Before completing this step, check your local wiring
standards for guidance.
2. Using the factory-supplied ground screw and
washers, use the factory-supplied earth ground wire
with ring terminal to connect a good earth ground to
the T811-CM using the chassis ground screw shown
in Figure 1, item #3.
NOTE: The T811-CM includes one 12mm stainless
steel M6x1 earth ground screw with split lock and
at washers. Make sure that any replacement
screw is no longer than 12mm. If a screw is longer
than 12mm, it can damage the T811-CM chassis.
Installing the Cable Power Tap
The CATV coaxial cable used in the eld deployment must
have 60 to 90 VAC power multiplexed with the RF signal
on the coaxial cable, since the T811-CM F-type connector
is used for both electrical power and the RF signal (when
the cable modem is used for backhaul). Maximum
current requirement is up to 3.5A, depending on voltage.
NOTE: In SFP mode, only VAC is needed.
Ruckus Wireless recommends installing a cable power
tap (Antronix MGT2000-SDPE tap, or equivalent) close to
the T811-CM. Refer to the manufacturer's instructions to
mount the cable power tap on the coaxial cable.
NOTE: If the F-type connector on the T811-CM is
damaged, refer to "Appendix C: Replacing the F
Connector Adapter" in the Installation Guide.
1. Using a customer-supplied cable, connect any port on
the cable power tap to the F-type connector on the
T811-CM.
2. Tighten the cable F-type connectors to 3.4 N.m or 30
in-lbs.
Powering the T811-CM with POC
60 to 90 VAC POC is used when the T811-CM is mounted
on a cable strand and powered via an F-type coaxial cable
connected to the HFC cable plant.
1. Remove the power jumper from the power tap to
remove AC power out of the power tap.
2. Insert the F-type coaxial cable that is connected to
the HFC cable plant to the F-type connector on the
T811-CM. Power is supplied over the CATV coax
through a power passing tap. The tap is connected to
F-type connector on the T811-CM as shown in AP and
CM MAC Addresses, Connectors and Ground Point.
3. Finger tighten the coaxial cable connector and then
tighten to 3.4N.m (30in-lbs).
4. Wait until the T811-CM PWR, CM DS, CM US, and
ONLINE LEDs stop ashing and then remain on.
Checking the T811-CM Signal Level with
an RF Power Meter (Optional)
The CMAP cable modem is just like a standard DOCSIS
3.1 modem installed at home.
Connect an RF power meter to the cable from the cable
power tap to measure the downstream power coming
from the cable.
The power level should be between +15dBmV and
-15dBmV.
Accessing Cable Attenuator and
Impedance Matching Ports
1. Use a 7/16" (11mm) socket or wrench to remove the
screw-in access plug covering the attenuator and
impedance ports. See Figure 3 for the location of
these ports.
2. Refer to the Installation Guide for attenuator and
impedance matching instructions.
3. When adjustments are complete, replace plugs and
tighten to a torque setting of 35 in-lbs.
Installing USB IoT Dongle
For details, refer to the Installation Guide.
Accessing the Diagnostic Ethernet Port
In order to access the AP or CM web or CLI interfaces
directly, you will need to connect an Admin PC to the
T811-CM via the diagnostic Ethernet port.
1. Collect the required equipment and information:
•The IP address assigned by the DHCP server.
•An administrative computer congured as
described in the "Preparing the Administrative
Computer" task in the Installation Guide.
•One Cat5e or better Ethernet cable.
•Large at-blade screwdriver.
2. Use a large at-blade screwdriver to remove the reset
button and diagnostic Ethernet port screw-in access
plug.
3. Connect one end of an Ethernet cable to the Ethernet
port on the T811-CM, and then connect the other end
to the administrative computer’s Ethernet port.
4. On the administrative computer, open a web browser
window.
5. In the address or location bar, enter the IP address
that is assigned to the cable modem, for instance:
•192.168.100.1, OR
•192.168.100.2, OR
•<DHCP-assigned IP address>
The web interface displays a login prompt.
6. Log in to the CM or AP web interface as described in
Logging Into the CM or AP Web Interface.
7. Perform administration tasks as required.
8. When you have completed the tasks, replace the
access plug and tighten to a torque setting of 7 in-lbs.
Conguring the Downstream Frequency
The Congure Status page allows you to set the rst
downstream frequency to be tried by the cable modem.
Conguring the initial downstream frequency enables the
device to quickly obtain a direct frequency lock with the
CMTS upon bootup and helps to save several minutes of
scanning for an available downstream frequency from
the CMTS.
1. Log into the Status page as described in "Logging Into
the CM Web Interface" task.
2. Click Congure in the left sidebar. The CM Web
interface displays the Congure Status page.
Copyright © 2018 ARRIS Enterprises LLC. All rights reserved. Page 3 of 4
Published October 2018, Part Number 800-71744-001 Rev C

FIGURE 4 Congure Status page
3. In the Congure DS Frequency text box, enter the
downstream frequency (in Hertz) that you want the
cable modem to use to connect to the CMTS when it
boots up.
4. Click Set Values and Reboot to have the cable
modem save your changes and reboot.
Rebooting and Resetting the AP and CM
CAUTION! Performing this procedure resets the AP
and CM parts of the T811-CM to their factory default
settings. If you want to reset only the CM component
to its factory default settings, then perform the
procedure described in Rebooting and Factory-
Resetting the CM instead.
NOTE: Resetting the AP and CM to factory default
settings erases all the settings that you have previously
congured. Also note that resetting and/or rebooting
the AP and CM disrupts all wireless network
communications through this device.
There are dierent ways to reboot or reset the AP and
CM parts of the T811-CM:
•Using the Reset Button Inside the AP
•Remotely Rebooting and Factory Resetting the AP
Using the Reset Button Inside the AP
You can reset the AP and CM to their factory default
settings by pressing the reset button behind the access
plug covering the Ethernet port.
1. Make sure that the AP is powered on.
2. Use a large at blade screwdriver to remove the
screw-in access plug covering the reset button and
Ethernet port.
3. Locate the reset button under the access plug.
FIGURE 5 Location of the reset button
4. Using a pen or a similar pointed object, press the
reset button for 1-4 seconds to reboot the AP and
CM. Press and hold the reset button for 5-9 seconds
to reset the AP and CM to factory defaults.
5. Replace the access plug, and tighten to a torque of 7
in-lbs (0.7909 Nm).
You have completed resetting the AP and CM to their
factory default settings and/or rebooting the AP and CM.
Remotely Rebooting and Factory
Resetting the AP
You can also reboot and/or factory reset the AP using
SNMP.
NOTE: Before starting this procedure, you must rst
obtain the related MIBs from Ruckus Wireless. Contact
your authorized Ruckus Wireless sales representative
or Ruckus Wireless Support. Visit https://
support.ruckuswireless.com/contacts for Ruckus Wireless
Support contact information.
1. Connect the administrative computer to the same
network as the T811-CM.
2. Start your MIB browser.
3. Load the Ruckus Wireless MIBs onto the MIB browser.
4. In the MIB browser, specify the IP address of the
T811-CM AP. (You can obtain this information from
the DHCP server on the network.)
5. Find the OID for the T811-CM reset and reboot
controls. Refer to the Ruckus Wireless Access Point
SNMP Reference Guide, available from
support.ruckuswireless.com, for AP-specic SNMP
MIBs.
•ruckusT811CMControlLED OID is: .
1.3.6.1.4.1.25053.3.1.4.97.3
6. Then do the following:
•To soft reset the AP, set the value to 10
(softResetAP).
•To factory-reset the AP, set the value to 12
(factoryResetAP).
You have completed remotely rebooting or factory-
resetting the access point using SNMP.
Installing the Safety Cable
1. Undo one of the strand mount bracket 1/4 20 nuts
and thread the security cable through the mounting
bracket and through the eye on the cable itself, as
shown in the following illustration.
2. Attach the other end of the safety cable to the strand
cable or other xed anchor.
3. Reinstall the nut and torque to 85 in-lbs.
FIGURE 6 Attach the safety cable to the strand mount
bracket
Copyright © 2018 ARRIS Enterprises LLC. All rights reserved. Page 4 of 4
Published October 2018, Part Number 800-71744-001 Rev C