Atek Stagehand RM200 User manual

Stagehand®
Wireless Presentation Controller
plus Laser Pointer & Illumination Light
User’s Manual

Contents
Stagehand User’s Manual, page 1
Contents
Need Help?...........................................................................................................................2
Safety Information...............................................................................................................3
Features...........................................................................................................................4
Installation..........................................................................................................................6
Operation.............................................................................................................................8
Frequently Asked Questions (FAQs)...................................................................................16
Compatibility and Specifications......................................................................................23
Maintenance....................................................................................................................24
Regulatory Compliance......................................................................................................25
One Year Limited Warranty................................................................................................26
ContactInformation...........................................................................................................28
Other Atek Products...........................................................................................................29

Stagehand User’s Manual, page 2
Need Help?
If you have trouble using your Stagehand Wireless Presentation Controller, review the
Installation, Operation, and Frequently Asked Questions sections of this User’s Manual.
If you still have difficulties, instead of returning it to the dealer, check our website
Atek.com for possible additional information, or contact us for friendly technical
support.
Telephone:
1-888-889-9990 (US and Canada only) or 714-258-0100
Monday thru Friday 9 a.m. to 5 p.m. US Pacific Time
Email:
[e-mail]
Need Help?

Stagehand User’s Manual, page 3
Safety Information
! WARNING! RISK OF SERIOUS INJURY!
LASER POINTER
The laser pointer in your Stagehand can cause permanent eye damage if not used
properly.
• Do not look into the laser beam or shine it in the eyes of other people or pets.
• This product should only be used by adults. Keep it away from children!
• Do not use the laser pointer for entertainment purposes.
If you store this product in a place where there are children, such as in a school or at
home, consider using the laser disable feature described in the Operation section of
this User’s Manual.
LANYARD
Your Stagehand comes with an optional neck lanyard. Read the important safety
warning and installation instructions included with the lanyard before using it.
Safety Information

Stagehand User’s Manual, page 4
Features
• Stagehand controls computer presentations by sending keyboard commands from
the remote control to the Stagehand USB receiver via 2.4 GHz radio signals. Since
these are radio signals rather than infrared signals, there is no need to maintain
line-of-sight between the remote control and receiver. Note: Stagehand only
indirectly controls a projector via the computer and does not control the mouse
pointer on your computer screen.
• Plug & play installation. No software installation.
• Stagehand provides the following slide show controls for PowerPoint running on
Windows Vista & XP. Note: not all these controls are available in older versions of
PowerPoint, in Mac OS X, or in other presentation programs.
•Start slide show
•Advance slide
•Reverse slide
•Black screen
•White screen
•Toggle window
•Exit slide show
• Signal distance is approximately 50 feet. Stagehand may operate at longer or shorter
distances depending on obstructions, battery strength, and other variables.
• Built-in laser pointer. Can be disabled for extra safety at school and home.
• Handy LED illumination light lets you check notes and equipment problems without
needing to turn on room lights.
Features

Stagehand User’s Manual, page 5
• Power, signal, and reprogramming LED indications on USB receiver provide useful
feedback. Note: the USB receiver is not a flash memory drive and cannot be used to
store presentations.
• On/off switch extends battery life and prevents battery drain caused by
unintentional button pushing when carrying or storing the product.
• Control one computer with multiple remote controls or control multiple computers
with one remote control (purchase of multiple sets required).
• ID codes set to random values at factory to decrease chance of conflicts among
multiple Stagehand remote controls operating in adjacent rooms, such as in schools.
The ID codes are reprogrammable just in case a highly unlikely conflict occurs.
• Channel can be reprogrammed in case of interference between your Stagehand and
other radio frequency (RF) devices.
• Reprogrammable up and down buttons.
• Optional neck lanyard with quick release buckle provides a convenient way to avoid
setting the remote control down during a presentation and forgetting where it is.
• Travel pouch with internal slot for USB receiver for convenient storage of remote
control and receiver.
See Operation section for details.
Features

Stagehand User’s Manual, page 6
Installation
• Pull the battery protector film out from the battery compartment on the back of the
remote control.
• Move the on/off button on the right side of the remote control to the “on” position by
sliding it up. To confirm that it is on, push the small round button located right above
the Atek logo to see if the white LED illumination light below the logo turns on.
Installation

Stagehand User’s Manual, page 7
• After your laptop or desktop computer is powered on and fully booted up, plug the
Stagehand USB receiver into the computer’s USB port.
A solid color LED on the USB receiver indicates the receiver has power from the
computer. The LED flashes when it receives keyboard command signals from the
remote control, but do not push any buttons on the remote control yet.
Do NOT push the button on the receiver (the remote control and receiver are already
preset in the factory to communicate with each other).
Wait until the pop-up message on your computer screen says that the installation is
complete and the device is ready to use before using the remote control.
• Optionally install the enclosed neck lanyard per the separate safety warning and
installation instructions that come with the lanyard.
Remember to turn the remote control off after use to extend battery life and prevent
accidental battery drain.
Read the Operation section below for detailed instructions on how to use your
Stagehand.
Installation

Stagehand User’s Manual, page 8
Operation
Refer to these buttons and indicator on the Stagehand remote control and USB receiver
when reading the operation instructions.
The following instructions describe operation using PowerPoint on a Windows PC.
COMMONLY USED FUNCTIONS
Start slide show (F5 command)
When in normal or slide sorter view, push and release the function button to go into
slide show view.
Advance and reverse slides
Push and release the up and down buttons to move one slide at a time, or push and
hold to move multiple slides.
The default keyboard command for the up button is page up and for the down button is
page down. In PowerPoint, page up normally reverses slides and page down advances
slides. See ADVANCED FUNCTIONS below for information about how to reprogram
these Stagehand button settings.
Operation
Up button
Down button
Laser pointer button
LED illumination
light button
Function button
On/Off button
Reprogram button
Power, signal, and
reprogramming
LED indicator

Stagehand User’s Manual, page 9
Black screen (B command)
When in slide show view, push and hold the function button for more than two seconds
until the screen turns black.
To return to the slide show, repeat the same procedure, or simply push and release the
up or down button.
Laser pointer
Push and hold the laser pointer button.
The laser beam will stay on for a maximum of 20 seconds. Push again to turn on again.
See ADVANCED FUNCTIONS below for information about how to disable the laser
pointer for safety purposes in schools and at home.
LED illumination light
Push and hold the LED illumination light button.
The light will stay on for a maximum of 10 seconds. Push again to turn on again.
Exit slide show (Esc command)
When in slide show view, push and hold the function button, and without releasing,
push either the up button or the down button within two seconds to return to
normal view.
If you do not push the up or down button within two seconds, you will invoke the
black screen function instead.
Operation

Stagehand User’s Manual, page 10
ADVANCED FUNCTIONS
White screen (W command)
When in slide show view, push and hold the function button, and without releasing,
push the LED illumination light button within two seconds.
If you do not push the LED illumination light button within two seconds, you will invoke
the black screen function instead.
To return to the slide show, repeat the same procedure, or simply push and release the
up or down button.
Toggle window (Alt-Tab command)
To toggle among open slide shows and applications, push and hold the function button,
and without releasing, push the laser pointer button within two seconds (otherwise you
will invoke the black screen function instead).
While continuing to hold the function button, release the laser pointer button and then
push it again to move from one window selection to the next.
Disable laser pointer
Push and hold the laser button, and without releasing, push and hold the function
button for more than two seconds until the LED illumination light flashes three times
to confirm the change.
To re-enable the laser pointer, repeat the same procedure.
Operation

Stagehand User’s Manual, page 11
Reprogram up and down buttons
The default settings for the up and down buttons are:
Up button = page up command
Down button = page down command
The buttons can be reprogrammed, but only as a pair of changes, not individually.
To reprogram, push and hold the function button, and without releasing, push BOTH
the up button AND the down button (AT THE SAME TIME) within two seconds.
If you do not push the up button and down button within two seconds, you will invoke
the black screen function instead.
If you push only the up button or only the down button, you will invoke the exit slide
show function instead.
The LED illumination light will immediately flash three times to confirm the change.
The first time you do this procedure, the programming will change to:
Up button = page down command
Down button = page up command
If you do it again, the programming will change to:
Up button = arrow up command
Down button = arrow down command
If you do it again, the programming will change to:
Up button = arrow down command
Down button = arrow up command
If you do it again, the programming will change to the default setting.
Operation

Stagehand User’s Manual, page 12
Reprogram remote control ID code and channel
You can randomly reprogram the Stagehand ID code and RF channel on the remote
control. The ID code and channel reprogram at the same time – you cannot reprogram
them separately.
Why reprogram the remote control
• Another Stagehand remote control coincidentally was randomly set at the factory,
or randomly reprogrammed by a user, to the same ID code as yours and is causing
conflicts. Since there are 65,535 different ID codes, this coincidence is extremely
unlikely.
• Another radio frequency device (such as a cordless telephone) is operating on the
same channel as the Stagehand remote control and they are interfering with each
other.
How to reprogram the remote control
To change the ID code and channel on the remote control, push and hold AT THE SAME
TIME, without releasing, the laser button, up button, down button, and function button
(but not the LED illumination light button) for more than two seconds. The LED illumi-
nation light will flash three times to confirm the change.
Note: this procedure is purposely designed to be somewhat physically awkward so as
to decrease the chance of unintentional reprogramming. The easiest way to push these
four buttons simultaneously is to lay the remote control flat on a table or to hold it in
your hands like a clarinet with the LED illumination light (not laser beam!) facing you.
IMPORTANT: after you reprogram the remote control, you must also reprogram the
USB receiver to learn the remote control’s new ID code and channel (with or without
erasing the old ID code and channel) or to accept all ID codes and channels, per the
instructions below.
Operation

Stagehand User’s Manual, page 13
Reprogram USB receiver
The reprogram button on the USB receiver features a sophisticated design that
allows it to:
• Learn and use simultaneously up to eight remote control ID codes and channels.
• Erase all learned ID codes and channels and go back to having just one learned
ID code and channel.
• Accept all ID codes and channels.
Why reprogram the receiver
• If you reprogrammed the remote control due to an ID code or channel conflict as
described in the previous section, then you need to reprogram the USB receiver to
learn the remote control’s new ID code and channel or to accept all ID codes and
channels.
You can add this new ID code and channel to the previous one(s) that the receiver
already knows, or you can erase all previously learned ID codes and channels first
(including the original factory set one) and then program only the new ID code and
channel if you are concerned about potential conflicts with other remote controls
or devices.
• Add multiple (one original plus up to seven additional) learned ID codes and
channels to control one computer with multiple remote controls.
• Accept all ID codes and channels to control multiple computers with one remote
control (if there are only up to eight receivers, then alternatively each receiver could
be reprogrammed to add the learned ID code and channel of the master remote
control rather than reprogrammed to accept all ID codes and channels).
Operation

Stagehand User’s Manual, page 14
How to reprogram the receiver
Add ID code and channel:
(If you are reprogramming for the purpose of avoiding conflicts, skip to the next section
since you will first want to erase all ID codes and channels)
With the USB receiver plugged into the powered on computer, take a narrow
instrument, such as the uncurled end of a paperclip, and push and hold the reprogram
button on the USB receiver until the LED indicator on the receiver (not the LED
illumination light on the remote control) flashes two times.
Then quickly release the button within 1.5 seconds.
Next, push the up button or down button on the remote control several times so that
the USB receiver can receive signals from the remote control.
If the LED on the receiver flashes when you send signals, this indicates that the
receiver has learned the new ID code and channel. It will still respond to its original
and any previously added ID codes and channels as well (as long as you have not
erased them per the procedure described further below).
Note: the receiver will abandon the process of adding a new ID code and channel if you
wait more than 15 seconds to send a signal from the remote control or if you unplug
the receiver. Also, since the receiver will not add the ID code and channel of a remote
control it already is actively programmed to recognize, if you send a signal from your
currently recognized remote control(s), the LED on the receiver will not accept it and
will not flash during this 15 second reprogramming period.
You can repeat this procedure up to seven times for a total of eight learned ID codes
and channels that will operate simultaneously. If you try to add more than seven
additional ID codes and channels, the LED will flash but no ID code and channel will
be added.
Operation

Stagehand User’s Manual, page 15
Erase all ID codes and channels (original and added) and learn new one:
Follow the “Add ID code and channel” procedure described above, but instead of
releasing the receiver button after two flashes, continue to hold the button without
releasing for two more seconds until the LED indicator on the receiver flashes four times.
Then quickly release the button within two seconds.
Presuming you want the receiver to learn the ID code and channel of your remote
control because you have reset the ID code and channel on your remote control or you
have replaced your remote control, push the up button or down button on the remote
control several times so that the USB receiver can receive signals from the remote
control.
If the LED indicator on the receiver flashes when you send signals, the receiver has
learned the new ID code and channel.
It will no longer respond to its original and any previously added ID codes and channels
since they have now been erased.
If you do not send a signal from the remote control, the next time the receiver receives
a signal, either during this computer session or a future session, it will take that
Stagehand remote control’s ID code and channel as its newly learned single ID code
and channel.
Accept all ID codes and channels:
Follow the “Erase all ID codes and channels (original and added) and learn new one”
procedure described above, but instead of releasing the receiver button after four
flashes, continue to hold the button without releasing for three more seconds until the
LED indicator on the receiver flashes six times, then release the button.
Now the receiver will respond to any Stagehand remote control’s ID code and channel.
To undo this mode and return to having one or multiple ID codes and channels only,
follow the “Add ID code and channel” or “Erase all ID codes and channels (original and
added) and learn new one” described above.
Operation

Stagehand User’s Manual, page 16
Frequently Asked Questions (FAQs)
Q1: I cannot control my slide show, and the laser pointer and LED illumination light
are also not working.
A1: Check the following:
1. Make sure the on/off switch on the remote control is in the “on” position (up).
2. Make sure there is a CR2032 coin cell battery with the printed text face up
inside the battery compartment and that the battery compartment cover is
locked tight.
3. Consider the possibility that the battery might be weak and needs to be
replaced. See Maintenance section to replace it.
4. Make sure the remote control is not physically damaged (such as from being
dropped or crushed).
Since the slide show controls, laser pointer, and LED illumination light are all
not working, the most likely cause is one of the above. Although it is possible
that the remote control is not working for one reason and the laser pointer for
a different reason, if the LED illumination light is also not working, it seems
to be a power or damage problem. It is also possible the remote control is
defective, but it is not likely. If nothing works after you replace the battery
and the remote control is not physically damaged, contact us for support.
Q2: I can control my slide show, and the illumination light is working, but my laser
pointer is not working.
A2: Since the LED illumination light is still working, it is likely that the laser pointer
has been disabled (accidentally or intentionally). See Operation section to
re-enable it.
Frequently Asked Questions (FAQs)

Stagehand User’s Manual, page 17
Q3: I cannot control my slide show, but my laser pointer and LED illumination light
are working.
A3: Check the following:
1. Make sure you have a slide show open and that the slide show responds to
buttons on your keyboard (if it does not respond to the keyboard, it also will
not respond to Stagehand commands).
2. Make sure you are using a Stagehand USB receiver and that the receiver is
fully plugged into the USB port (a solid color LED on the receiver indicates
it has power from the computer, and a flashing LED indicates it is receiving
signals from the remote control).
3. Try a different USB port on the computer.
4. Make sure that when you plug the receiver into a computer the very first time,
you wait for the computer pop-up message to say that it recognizes this new
device and it is ready to use.
5. If you are using a USB hub, USB extension cable, or a laptop docking station,
try instead plugging the USB receiver directly into the computer.
6. Try rebooting your computer (you can try rebooting both with and without
the Stagehand USB receiver left plugged in).
7. Try using your Stagehand on another computer. If it works on another
computer, then the problem on your own computer might be the operating
system, presentation program or version, administrator privileges, or some
other unknown conflict.
8. If the battery is weak (possibly indicated by a dim and/or flickering laser beam
and/or LED illumination light), the RF signal from the remote control might not
be strong enough. Try replacing the battery with a new one. See Maintenance
section.
Frequently Asked Questions (FAQs)

Stagehand User’s Manual, page 18
9. Make sure your computer is running a compatible operating system
(Windows Vista or XP or Mac OS X).
10. Mac OS X, some presentation programs, and some versions of PowerPoint
may not respond to certain Stagehand keyboard commands. Check that by
doing the same commands on a keyboard that Stagehand sends and see
how the program responds.
11. Make sure you are using the Stagehand slide show control buttons
correctly per the Operation section. Note that the up and down buttons
are reprogrammable and might have been intentionally or accidentally
reprogrammed.
12. If you have many programs running or many open windows on your computer,
try shutting some of them to see if computer memory issues are causing
the problem.
13. It is possible that the USB receiver does not recognize the signals (ID code
or channel) from your remote control. If the LED on the USB receiver does not
flash when you send commands from the remote control, the receiver does
not recognize the signals. See Operation section “Reprogram USB receiver”
to teach the receiver the ID code and channel of your remote control.
14. Try moving closer to the USB receiver to see if signal distance is a factor.
15. Remove, or move away from, any objects located between the remote control
and the USB receiver that might be diminishing the signal.
16. It is possible another device’s RF signal is interfering. Verify by trying to use
the remote control and receiver in a different location, and if that does not
work, try reprogramming the channel of the remote control (see Operation
section “Reprogram remote control ID and channel”).
17. Make sure you have administrator privileges on your computer since in some
cases proper installation might not occur without such privileges.
Frequently Asked Questions (FAQs)

Stagehand User’s Manual, page 19
Q4: Can I use a USB hub, USB extension cable, or laptop docking station?
A4: In principle yes, but you might find sometimes hubs and docking stations do
not work.
Q5: What should I do if there are multiple Stagehand remote controls in use in close
proximity to each other and the signal of one is interfering with another?
A5: The Stagehand and its receiver are set to a random Stagehand ID code and RF
channel in the factory, and only remote controls and receivers set to the same ID
code and channel can communicate with each other. It is very unlikely that two
new Stagehand sets would be operating on the same ID code. A much more likely
cause is that the USB receiver that is being interfered with has been intentionally
or accidentally reprogrammed either to accept additional ID codes or all ID codes.
If the former, the offending remote control would had to have been sending a
signal at just the time the receiver was being reprogrammed to accept additional
ID codes. See Operation section for information about how to reprogram the
receiver to accept only one ID code and channel and/or a different ID code and
channel.
Q6: My laser beam and/or LED illumination light is dim and/or flickers.
A6: Try replacing the battery with a new one. See Maintenance section.
Q7: My laser beam and/or LED illumination light does not stay on long.
A7: The battery may be weak, or you may be pushing the button for longer than
Stagehand allows. Both the laser pointer and LED light have automatic off
features to protect against accidental or excessive battery drain. Release and
push the button again to turn it back on.
Frequently Asked Questions (FAQs)