ATEN ALTUSEN IP9001 User manual

pcIPcard
TM
IP9001
User Manual
2005-06-09

FCC Information
Note: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy, and if not installed
and used in accordance with the instruction manual, may cause interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
MReorient or relocate the receiving antenna;
MIncrease the separation between the equipment and receiver;
MConnect the equipment into an outlet on a circuit different from that which the
receiver is connected;
MConsult the dealer or an experienced radio/television technician for help.
© Copyright 2005 ALTUSEN®PAPE-0252-1AXG
All brand names and trademarks are the registered property of their respective owners.
2005-06-09

Package Contents
Standard Components
The standard IP9001 package consists of:
M1 IP9001 Card
M1 USB Cable
M1 Custom Made Feature Connector Cable
M1 Power Cord
M1 AC Adapter
M1 Software CD
M1 User Manual
M1 Quick start guide
M1 Warranty registration card
Optional Components
The following components do not come with your IP9001 card. You must order these
components separately.
Minternal modem daughterboard
Minternal battery backup with battery clip
Note: The optional modem is NOT designed for Console Redirection. While it is
possible to do Console Redirection with it, the performance is extremely slow
and debilitating to system operations.
Check to make sure that all of the components are present and in good order. If
anything is missing, or was damaged in shipping, contact your dealer.
Read this manual thoroughly and follow the installation and operation procedures
carefully to prevent any damage to the switch or to any other devices on the IP9001
installation.
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Contents
Chapter 1
Introduction
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 2
Installation
Before you Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Avoid Electro-Static Discharge (ESD) . . . . . . . . . . . . . . . . . . . . 5
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1. Unpack the IP9001 card (and check jumper settings) . . . . . . . . . . . . . 7
Card Layout Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Check the Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2. Install the Optional Battery and Battery Clip . . . . . . . . . . . . . . . . . 11
BBU (Battery Backup Unit) Installation . . . . . . . . . . . . . . . . . . 11
Charging the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . 12
Changing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . 13
Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3. Install the Optional Modem Daughterboard . . . . . . . . . . . . . . . . . 14
J3 - Service Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
J4 - JTAG ICE Connector . . . . . . . . . . . . . . . . . . . . . . . . . 14
J5 - IPMB (Intelligent Platform Management Bus) . . . . . . . . . . . . 15
IPMB (Intelligent Platform Management Bus) . . . . . . . . . . . . . . 15
J9 - IP9001 Feature Connector . . . . . . . . . . . . . . . . . . . . . . . 16
JP2 - Serial Port Connector . . . . . . . . . . . . . . . . . . . . . . . . 17
JP3 - Service Connector . . . . . . . . . . . . . . . . . . . . . . . . . . 17
JP4 and JP5 - Chassis/Motherboard Power Switch . . . . . . . . . . . . . 17
JP6 - IP9001 Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . 17
JP7 and JP8 - Chassis/Motherboard Reset Switch . . . . . . . . . . . . . 17
5. Connect External Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
7. Install the Operating System and IP9001 Drivers . . . . . . . . . . . . . . . 19
Installing Virtual Floppy Drivers on Microsoft® Windows . . . . . . . . 19
8. Install the Windows Software Components . . . . . . . . . . . . . . . . . . 22
9. Setup Your Client Internet Browser . . . . . . . . . . . . . . . . . . . . . . 25
10. Connecting From a Client System . . . . . . . . . . . . . . . . . . . . . . 29
11. Load the SDR and Soft Processor (SP) File . . . . . . . . . . . . . . . . . 34
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Chapter 3
Locating the IP9001 Card
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Locating the IP9001 Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Chapter 4
Browser Operation
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Chapter 5
The Manage Menu
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Remote Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Console Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Internet Explorer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Starting Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
The Console Redirection Screen . . . . . . . . . . . . . . . . . . . . . . 47
The Console Redirection Toolbar . . . . . . . . . . . . . . . . . . . . . 50
Toolbar Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
CD Drive Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Floppy Drive Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Floppy Image Creation . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Transfer A Floppy Image To Floppy Disk . . . . . . . . . . . . . . . . . 59
Stopping Console Redirection . . . . . . . . . . . . . . . . . . . . . . . 62
Remote Power Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Upgrade Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Reset the IP9001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Remote Console Hotkey Combinations . . . . . . . . . . . . . . . . . . . . . 71
Chapter 6
The Configure Menu
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Adding Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Removing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Viewing and Editing Users . . . . . . . . . . . . . . . . . . . . . . . . . 77
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Alert Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
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Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
SSL Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
PMCP File Upload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
IPMI Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Server OS Monitoring and Recovery . . . . . . . . . . . . . . . . . . . . . . 87
PPP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Chapter 7
The View Menu
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Card Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Server Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Detailed Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Last Saved Crash Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Appendix A
Feature Cable Layout
Appendix B
API Configuration Program
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
The User Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Advanced Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 106
Appendix C
Remote Recovery Application
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Flashing the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Appendix D
Troubleshooting
Screen Distortion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
BMC Not Responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Connot Manage Host System’s Power Remotely . . . . . . . . . . . . . . . 115
Unexpected Errors After Flashing New Firmware . . . . . . . . . . . . . . 116
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Appendix E
Modem Daughterboard
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Avoid Electrostatic Discharge (ESD) . . . . . . . . . . . . . . . . . . 118
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Appendix F
Port Usage
Port Usage Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Appendix G
MAC Address Map
Appendix H
Linux 7.x Considerations
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Mouseconfig . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
USB Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
USB Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Appendix I
Specifications
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Conventions
This manual uses the following conventions:
Courier Indicates text that you should key in.
[ ] Indicates keys you should press. For example, [Enter] means
to press the Enter key. If keys need to be chorded, they
appear together in the same bracket with a plus sign between
them: [Ctrl+Alt].
1. Numbered lists represent procedures with sequential steps.
MBullet lists provide information
>Indicates selecting an option on a menu. For example, Start >
Run means to open the Start menu, and then select Run.
Indicates critical information.
Getting Help
For additional help, advice, and information, ALTUSEN provides several support
options. If you need to contact ALTUSEN technical support with a problem, please
have the following information ready beforehand:
MProduct model number, serial number, and date of purchase.
MYour computer configuration, including operating system, revision level,
expansion cards, and software.
MAny error messages displayed at the time the error occurred.
MThe sequence of operations that led up to the error.
MAny other information you feel may be of help.
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ALTUSEN Technical Support
North America Technical
Phone Support Registered ALTUSEN product owners are entitled to telephone technical support. Call the ALTUSEN
Technical Support Center: 949-453-8885.
International Technical
Phone Support 1. Contact your local dealer. 2. Call the ALTUSEN Technical Support Center:
(886-2) 8692-6959.
Email Support Email your questions and concerns to:
[email protected]
Online Troubleshooting The ALTUSEN support website:
http://www.altusen.com/support
provides online troubeshooting that describes the
most commonly encountered problems and offers
possible solutions to them.
Online Documentation User Manuals are available electronically at the
ALTUSEN support website:
http://www.altusen.com/support
Software Updates Download the latest drivers and firmware for your
product from the ALTUSEN support website:
http://www.altusen.com/support
Product Information
For information about all of ALTUSEN’s products and how they can help you
connect without limits, visit ALTUSEN on the web.
ALTUSEN Authorized Resellers
ALTUSEN provides the following ways to find an authorized reseller in your area:
MIn the United States of America, call: 866-ALTUSEN (258-8736)
MIn Canada and South America, call: 949-453-8885
MIn all other locations, call: 886-2-8692-6789
MVisit ALTUSEN on the web at http://www.altusen.com for a list of locations and
telephone numbers
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Notes:
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Chapter 1.
Introduction
Features
Feature Description
Key Feature M100% out-of-band
M100% operating system independent
Soft Processor Mplugs into a mission critical server
Mhalf-sized PCI form factor plugs into any PCI slot
Remote Client Mindustry standard Internet browser (any JavaScript 1.2
capable)
Mmanage the server from anywhere in the world
MSSL v3 for secure connection
Processor System
On Chip (SOC)
M32-Bit 266 MHz ~ 400 MIPS MMU
M16 K I-cache
M16 K D-cache
Memory M32 megabyte PC-133 MHz SDRAM standard (soldered on
PCB, you cannot upgrade or remove)
Flash M16 bit, 16 megabyte flash ROM (soldered on PCB, you
cannot upgrade or remove)
Ethernet LAN Mintegrated SOC 10/100 MAC
Mexternal level one 10/100 BASE-TX Ethernet
On-Board Modem
+ DAA (Optional)
M56K socket modem (not designed to support Console
Redirection)
I2C Controller
Hardware Monitor
(OEM version
feature)
Mambient temperature monitoring
MPCI voltage monitoring
Mcard internal voltage monitoring
Mbattery voltage monitoring
MRTC
Mexternal RTC for time stamp of events
Power Supply Mswitching logic between optional 6 V wall adapter, 5 V PCI,
3.3 V PCI, and optional on-board battery
Battery Backup
(Optional)
M900 mAh LION battery provides 30 minutes of battery backup
in case of host system or optional wall adapter power failure
Form Factor Mhalf-size standard PCI card
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Feature Description
Environmental
Specifications
Mstorage temperature: -20 degrees to 80 degrees C
Mrelative humidity: 5 to 80 percent non-condensing @
40 degrees
Moperating temperature: 0 to 45 degrees C
Mvibration: 2.5G acceleration over 2000 Hz sine wave,
2oct/mian sine sweep
Mshock: 20G; 11 msec duration, half-sine shock sweep
Monitoring MIPMI 1.5 compliant (OEM version feature)
MI2C sensors (OEM version feature)
MSDR and Soft Processor (SP) file support for easy
customization (OEM version feature)
MOEM specific
Communication M10/100 megabit Ethernet LAN
M56K modem (optional); not designed to support console redirection
MTCP/IP
MDHCP enabled
MSNMP
Mweb based interface
USB Device
Controller for
Mouse/Keyboard
MUSB 1.1 device controller
USB Device
Controller for
CD-ROM
MUSB 2.0 device controller
USB Device
Controller for FDD
MUSB 1.1 device controller
USB Hub MUSB 2.0 hub
Serial Ports X 3 Mdebug port
MRS485
Mone external
Debug Support MJtag ICE
Alert Notification MSNMP trap up to eight destinations
Mnumeric and alphanumeric paging (when optional modem is
installed)
Memail notification
Console
Redirection
Mvia 10/100 megabit Ethernet LAN
Mup to three multiple redirection sessions
Mup to 15 screens per second high speed redirection
hardware engine
Mno overhead on the host system, complete operating sytem
independence
Mredirect BIOS screens and setup screens
Mseamless text and graphics transition
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Feature Description
Security MSSL (Secured Socket Layer) 3.0 (Pass-phrase encrypted
certificates are not supported)
MDAA (Digestive Authentication Access)
MMD-5
Virtual Boot MUSB 2.0 CD-ROM
MUSB floppy
Msupports boot to image
Mallows remote operating system boot up and installation
Note: For information on how to create a bootable CD, visit
nero.com or roxio.com. You can do a search on how to create
a bootable CD using their products. You can also consult your
CD writer’s documentation.
Host Side
Operating System
Support
MWindows 2000/2003/XP and above
MRedHat 8.0 and above
OEM
Development Kit
Platform
Management
Configuration
Program (PMCP)
available
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Notes:
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4

Chapter 2.
Installation
Before you Begin
Avoid Electro-Static Discharge (ESD)
Electrostatic discharge (ESD) can damage the IP9001 card and other
system components. Keep your IP9001 card in its antistatic bag until it is
ready to be installed. Avoid contact with any component or connector on
any adapter card, printed circuit board, or memory module. Handle these
components by the mounting bracket.
Perform all unpacking and installation procedures on a ground connected
antistatic mat. Wear an antistatic wristband grounded at the same point as
the antistatic mat. You can also use a sheet of conductive aluminum foil
grounded through a one megaohm resistor instead of the antistatic mat.
Similarly, a strip of conductive aluminum foil wrapped around the wrist
and grounded through a one megaohm resistor serves the same purpose as
a wristband.
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Installation Overview
Installation of the IP9001 card takes the following steps:
Step Action
1Unpack the IP9001 card (and check jumper settings)
2Install the optional battery and battery clip
3Install the optional modem daughterboard
4Plug the IP9001 card into the host system and attach internal cables
5Connect external cables
6Confirm the motherboard’s BIOS settings
7Install the operating system and IP9001 card’s drivers
8Install all IP9001 Windows Software Components
9Setup your client system’s Internet browser
10 Connect to the IP9001 from a client system
11 Load the IP9001 SDR and Soft Processor (SP) File for your
motherboard or server board model (OEM version feature)
The following sections describe how to perform these steps.
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1. Unpack the IP9001 card (and check jumper settings)
Card Layout Diagram
MAC Address
Each IP9001 card has a unique MAC address. The MAC address is the only way to
distinguish one IP9001 card from another when you run programs such as Remote
Recovery Application (RRA) and RacTrendsSeek Locator. For reference, you can
write your IP9001 card’s MAC address in the table below or in Appendix H, MAC
Address Map. Use the first line in the table as an example.
MAC Address Location Description
00-40-D9-02-9B-3C Server Room, Rack 3-4 RH 9.0, Mail Server
IP9001
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Check the Jumpers
Check that the card’s jumpers match the description in the following table:
Jumper Setting
JP4 Pins 1 and 2: Open
JP5 Pins 1 and 2: Open
JP6 Pins 1 and 2: Open
JP7 Pins 1 and 2: Open
JP8 Pins 1 and 2: Open
JP11 Pins 1 and 2: Shorted
JP12 Pins 1, 2, and 3: Open
JP13 If your host system’s motherboard supports 12C on the PCI slots,
Short pins 1 and 2. If not, see that pins 1 and 2 are Open.
JP14 If your host system’s motherboard supports 12C on the PCI slots,
Short pins 1 and 2. If not, see that pins 1 and 2 are Open.
JP4 and JP5 - Chassis/Motherboard Power Switch:
Verify that there is no jumper on JP4 and JP5. These two headers are to be used with
a cable, not a jumper.
JP6 - IP9001 Reset Button:
You can temporarily short this jumper to reset your IP9001 card. For normal
operations, verify that there is no jumper on JP6.
Pin Description
1Ground
2Reset #
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JP7 and JP8 - Chassis/Motherboard Reset Switch:
Verify that there is no jumper on JP7 and JP8. These two headers are to be used with
a cable, not a jumper.
JP11 - Flash Write Enable/Disable:
You can write-protect your IP9001 card’s firmware so that it cannot be flashed. By
default, pins one and two are shorted so that you can flash the firmware.
Pin Description
1VCC3
2Write protect enable
3Ground
Pin Description
1-2 Flash write enable
2-3 Flash write disable
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JP12 - Recovery Mode:
This jumper is primarily used to recover a failed flash attempt. By shorting pins two
and three, you can place your IP9001 card into Recovery Mode. See Appendix C,
Remote Recovery Application (RRA) for more information on how to recover your
IP9001 card. By default, pins one, two and three are open.
Pin Description
1NA
2Ground
3GP I/O PA10
JP13 and JP14 - PCI Bus SMB Data and Clock Jumper:
These two headers allow your IP9001 card to read I2C bus information. If your hosts
system’s motherboard has support for I2C on the PCI slots, place a jumper on these
two headers. By default they are open.
Note: 1. Most PCI slots have a “floating” I2C bus. A floating I2C bus means that
there is no physical connection between the two I2C pins on the PCI slot
and the motherboard’s I2C bus. Shorting JP13 and JP14 would be useless
in this case.
2. JP13 and JP14 can be used in place of the IP9001 Feature Cable to gather
I2C bus information from the motherboard.
3. Only the OEM version can utilize the hardware health monitoring
capabilities of the IP9001 card. The hardware health monitoring function
requires an OEM specific cable and Sensor Definition Kit (SDK/SDR) file,
and a Soft Processor (SP) file.
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