Atlantic Alfea Extensa A.I. R32 User manual

U0671225_2111_EN_3
26/06/2020
Intended for professionals and the user
To be kept by the user for future reference
EN
OPERATING MANUAL
Alféa Extensa A.I. R32
Alféa Extensa Duo A.I. R32
Air/water split heat pump
Heat pumps & boilers

- 2 -
Contents
Precautions and warnings about your installation . 4
Appliance end-of-life . . . . . . . . . . . . . . . . . . . . . . . 5
Overview of the installation . . . . . . . . . . . . . . . . . . 5
 Maintenance 18
Carrying out the installation 6
User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Display Description . . . . . . . . . . . . . . . . . . . . . . . . 7
Navigating the Menus . . . . . . . . . . . . . . . . . . . . . . 8
Modifying Settings . . . . . . . . . . . . . . . . . . . . . . . . . 8
Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Manual mode. . . . . . . . . . . . . . . . . . . . . . . . 10
Absence. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Active functions. . . . . . . . . . . . . . . . . . . . . . . 13
Temperature setting. . . . . . . . . . . . . . . . . . . 13
Programming . . . . . . . . . . . . . . . . . . . . . . . . 14
Energy consumption . . . . . . . . . . . . . . . . . . 15
Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Regular checks . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Checking the outdoor unit . . . . . . . . . . . . . . . . . . 18
Checking the refrigeration circuit. . . . . . . . . . . . . 18
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . 19
 Safety instructions 3
 Overview of installation 4
Warning. Risk of serious injury to the person and
/ or risk of damage to the machine. Observe the
warning.
Important information that must always be kept in
mind.
Tips and tricks / Advice
Bad practice
Warning : Electricity hazard.
Warning : Slightly flammable refrigerant.
►
Symbols and definitions
This document was written in French and translated.
alfea A.I. R32 / Operating manual / 2111 - EN

 Safety instructions
Please comply with the following instructions in order to avoid any risk of injury
or inappropriate use of the appliance.
Commissioning
Do not switch the appliance ON until every filling operation has been performed
Do not attempt to install this appliance yourself. This heat pump must be installed by qualified personnel
holding a certificate of competence.
The installation must always be properly earthed and fitted with a safety circuit breaker.
Do not change the power supply.
The appliances are not fireproof and therefore MUST NOT be installed in an explosive environment.
How to Use
This appliance can be used by children from 8 years old and by persons with reduced physical, sensory
or mental capabilities or without experience or knowledge, provided that they are properly supervised or
if they have been given instructions on how to use the appliance safely and the risks involved have been
understood. Children must not play with the appliance. Cleaning and maintenance by the user must not
be carried out by children without supervision.
This device is not intended for use by persons (including children) whose physical, sensory or mental
capabilities are reduced, or persons without experience or knowledge, unless they have benefited from
the intermediary of a person responsible for their safety, surveillance or prior instructions concerning the
use of the device. Children should be supervised to ensure that they do not play with the appliance.
Do not let children insert foreign objects into the propeller protection grate or climb on the outdoor unit.
The fins of the air heat exchanger are extremely thin and can cause cuts.
Nothing should obstruct the air circulation through the evaporator and out from the fan.
The outdoor unit must only be installed outside. If a shelter is required,it must have broad openings on all
4 sides and respect the installation clearances (see your installation engineer).
Do not climb on the outdoor unit.
Caution: copper pipes that carry refrigerating fluid may be hot and cause burns.
The room in which the unit is operating must be correctly ventilated in order to avoid any shortage of
oxygen in the event of a refrigerant gas leak.
If your installation location already meets safety standards, do not carry out any modifications (ventilation,
exhaust evacuation, openings, etc.) without the advice of your installation engineer.
Do not place any heat source under the remote control.
To avoid the risk of suffocation, keep plastic bags or plastic film of packaging materials away from young
children.
Maintenance
Do not try to repair the appliance yourself.
If the power cable is damaged, it must be replaced by qualified personnel to avoid a danger.
This appliance does not contain any components which can be repaired by the user. Removing either of
the covers can expose you to dangerous electrical voltages.
Switching off the current is not sufficient to protect you from any external electrical shocks (condensers).
Do not open the outdoor unit or the hydraulic unit while they are in operation.
If you hear unusual noises, smell smoke or other odours coming from the appliance, turn off the power
and contact your installation engineer.
Before starting any cleaning, turn off the power to the appliance.
Do not use aggressive cleaning liquids or solvents to clean the body work.
Do not use a pressure hose to clean the outdoor unit. You risk damaging the air exchanger and causing
water ingress in the electrical circuits.

- 4 -
►
Outdoor unit
The outdoor unit, as its name suggests, is placed outside
your dwelling, and extracts energy from the outside air.
This unit was installed by your installer in a location
where it is able to operate with best performance.
Nothing should obstruct the air circulation through the
evaporator and out from the fan.
The water contained in the air may condense and flow
out of the outdoor unit. The outdoor unit can generate a
large volume of water called condensate.
In cold weather, this water freezes on contact with the
exchanger and must be regularly removed using the
defrosting cycles. The defrosting cycle is managed
automatically by the control system and can produce
steam emissions which are completely normal.
►
Hydraulic unit
The hydraulic unit is located in your boiler room,
cellar, garage, and transfers energy to the heating and
domestic hot water circuits*.
The hydraulic unit contains the appliance’s control
system which manages the room temperature and the
production of domestic hot water.
The hydraulic unit is fitted with an electrical backup*
or boiler connection* which intervenes to provide
additional heat during the coldest periods.
►
Settings
Your installer has carefully adjusted your installation.
Do not change the settings without their consent.
If in doubt, do not hesitate to contact them.
Your heating system is controlled by adjustment in
relation to the outdoor temperature (temperature
control).
The outside sensor monitors the outdoor temperature.
The installation of a room thermostat (option) makes it
possible to improve the operation of the control system
(influence of the ambient temperature is taken into
account).
►
Radiators
In order to ensure operation of the control system,
the room containing the thermostat must not also
contain a thermostatic valve. If this is the case, it must
be opened as far as possible.
►
Underfloor heating system
A new underfloor heating system must initially be
heated slowly to avoid any problems involving cracking.
Check with your installer that this initial heating
procedure has indeed been performed before freely
using your heating system.
An underfloor heating system’s significant inertia
prevents sudden room temperature differences.
However, this inertia implies a reaction time of around
several hours (approx 6 hours).
Any changes to the setting must be made slowly
and leave the installation sufficient time to react. Any
exaggerated or abrupt adjustments to the settings
always result in significant temperature fluctuations
during the day.
Similarly if your dwelling has an underfloor heating
system, do not reduce it or switch it offif you will be
absent for only short periods. The reheating period is
always quite long (approx 6 hours).
►
Fan coils / dynamic radiators with
an integrated control system
Do not use a room sensor in the area in question.
►
Domestic Hot Water (DHW)*
When hot water is required, the heat pump adapts its
priority to meet the request.
No heating is produced during the preparation of
domestic hot water.
The heat pump produces the domestic hot water
(DHW), which is then additionally heated, if required,
by the electrical backup.
To ensure a DHW setpoint over 45°C, the electrical
backup heating or boiler (boiler connection kit)* must
be left on.
The electrical backup allows the correct operation of the
anti-legionella cycles.
Your installation
* depending on configuration / option
alfea A.I. R32 / Operating manual / 2111 - EN

- 5 -
fig. 1 - Overview of complete installation configuration
Menu
Outside
sensor
Room
sensor
A59
Room
sensor
A75 or A78
Heating circuit
underfloor heating
Radiators heating
circuit
Boiler
Options depending
on hydraulic
configurations
2
circuit kit
Boiler
connection kit
Hydraulic unit
Outdoor unit
Control options
and/or
or
* depending on configuration / option
alfea A.I. R32 / Operating manual / 2111 - EN

- 6 -
Carrying out the installation
►
User Interface
Reference Description
1Menu button
2Navigation knob (rotate knob), accept (press knob)
3Back button
MENU
15:23
12°
19,0°
19.5
ECO
19,0°
21.5
ECO
OFF
2 heating circuit version
+ domestic hot water (DHW)*
Zone 1 Zone 2
MENU
15:23
12°
19,0°
21,5
ECO
OFF
1 heating circuit version
+ domestic hot water (DHW)*
1
2
3
7 September 2017 7 September 2017
* depending on configuration / option
alfea A.I. R32 / Operating manual / 2111 - EN

- 7 -
►
Display Description
N° Symbols Definitions
115:23 Time
207 September
2017 Date
3
21
.5 Temperature measured by the room
sensor*
419,0° Room temperature setpoint
5Information (zone names, emergency mode,
test mode, error display, etc.)
6Domestic Hot Water (DHW)* ...
Activated
Boosting in progress
Deactivated
7Temperature measured by the
outside sensor
8Operation ...
Heating
Cooling*
N° Symbols Definitions
9Mode ...
Comfort
Manual (exemption)
ECO
Holiday
Floor drying
Stop (except frost)
10 Production via ...
Heat Pump
Electrical backup*
HP + electrical backup*
HP + Fuel/Gas*
Fuel/Gas*
15:23
12°
19,0°
19.5
ECO
19,0°
21.5
ECO
7
10
9
3
10
8
6
4
5
7 September 2017
Zone 1 Zone 2
12
* depending on configuration / option
alfea A.I. R32 / Operating manual / 2111 - EN

- 8 -
►
Navigating the Menus
To ... Action:
Access the menu Press MENU .
Choose a menu item Turn the knob to highlight your choice.
Press the knob to accept.
Return to the previous menu Press .
Return to the main menu Press MENU twice.
Return to the welcome screen Press MENU or on the main menu.
Note: Some settings (or menus) might not be displayed. They are dependent on the installation's configuration
(and installed options).
MENU
MENU
Manual mode
Active functions
Temperature setting
Programming
Absence
Energy consumption
Settings
fig. 2 - Navigation
►
Modifying Settings
Turn the knob to highlight the setting you wish to change.
Press the knob to accept the change.
Turn the knob to adjust the setting.
Press the knob to accept your choice.
alfea A.I. R32 / Operating manual / 2111 - EN

- 9 -
►
Menu Structure
Manual mode Zone 1
page 10 Zone 2
Hot water
Absence
page 12
Active functions
page 13
Temperature setting
Zone 1
page 13 Zone 2
Programming Heating
page 14 Zone 1
Zone 2
Cooling
Energy consumption Heating
page 15
Daily cons.
Monthly cons.
Cooling Annual cons.
Hot water
Total
Settings Date and time
page 15 Language
Advanced/simplified menu
Areas name
Connections Connection
Reset connectivities
Software versions
alfea A.I. R32 / Operating manual / 2111 - EN

- 10 -
►
Manual mode
▼
Derogation from timer program
When a timer program is active (advanced menu), an exemption allows you to force the appliance into operation
("Heating" or "Cooling") at the desired temperature for a certain duration.
■From the welcome screen
Select the zone (the selected zone's circle is thicker).
15:23
12°
19,0°
--,-
ECO
19,0°
--,-
ECO
OFF
07 September 2017
Set the required temperature, then the duration of the exemption.
21,5°
Zone 1
for a duration of: 10h
■From the menu
Choose the zone from the menu:
"Manual mode".
Manual mode
Zone 1
Zone 2
Hot water
Set the required temperature, then the duration of the exemption.
21,5°
Zone 1
for a duration of: 10h
Some settings (or menus) might not be displayed. They are dependent on the installation's configuration (and installed options).
alfea A.I. R32 / Operating manual / 2111 - EN

- 11 -
▼
Cancelling an derogation from timer program
■Cancelling an derogation with 1 heating zone
From the welcome screen, select:
"Stop the derogation".
15:23
12°
24,0°
--,-
OFF
07 September 2017
for a duration of:: 9 hrs 55 m
Stop the derogation
■Cancelling an derogation with 2 heating zones
Choose the zone from the menu:
"Manual mode".
Press the knob to cancel the exemption.
21,5°
Zone 1
for a duration of: 10h
Derogation in progress
Stop the derogation
▼
Forced domestic hot water operation (Boost)
The domestic hot water (DHW) boost function heats the tank up to the Comfort temperature.
Go to the menu:
"Manual mode" > "Hot water".
Press the knob to activate the "BOOST" function.
When hot water is required, the heat pump adapts its priority to meet the request.
No heating is produced during the preparation of domestic hot water.
Hot water
The BOOST function is used
to force water tank heating
BOOST
The BOOST function stops automatically
when the water reserve has been renewed
Some settings (or menus) might not be displayed. They are dependent on the installation's configuration (and installed options).
alfea A.I. R32 / Operating manual / 2111 - EN

- 12 -
►
Absence
In the event of a prolonged absence, you can set a period in which the heating operates at a reduced temperature
(except for frost) and the production of domestic hot water (DHW) is stopped.
▼
Programming absence mode
Set the holiday start and end dates and accept.
- To return to the previous setting (e.g. from month to day), press the button.
Return date:
Validate
The absence will start at 0.00 am on
the departure day and end at 0.00 am
on the return date
Absence
Departure date:
03 August
July
19
Set the temperature for the dwelling during the absence.
Absence
8°
The hot water is stopped
House temperature during
absence:
▼
Viewing, modifying and cancelling the next absence period
You can view, modify and cancel the next holiday period by going into the menu:
"Absence".
Absence
The next absence is planned
from
Cancel the absence
Modify
to
19 July
3 August
You can cancel a currently active absence period from the welcome screen.
15:23
12°
08,0°
--,-
OFF
7 September 2017
Return date: 15 September
Cancel the absence
Some settings (or menus) might not be displayed. They are dependent on the installation's configuration (and installed options).
alfea A.I. R32 / Operating manual / 2111 - EN

- 13 -
►
Active functions
The "Active Functions" page tells you which services are operating and allows you to change their status.
-"Indoor comfort": Heating / Cooling / Stop.
-"Zone 1" / "Zone 2" / "Hot water" / " Emergency operation": ON / Stop.
If "Indoor Comfort" is set to "Stop", Zones 1 and 2 cannot be modified.
"Emergency operation" : Activate only in case of error "370 : Thermodynamic
Generator". The appliance heats only with the electrical backup.
Active functions
Zone 1 ON
Indoor comfort Heating
ONZone 2
ON
Stop
Hot water
Emergency operation
►
Temperature setting
The "Temperature setting" page allows you to set temperature setpoints for Comfort and ECO periods (heating and
cooling). Settings must be recorded for each zone.
Heating temperatures factory settings:
Comfort 20°C, ECO 19°C.
Cooling temperatures factory settings:
Comfort 24°C, ECO 26°C.
Temperature setting
Zone 1
Heating
Comfort T° 21.5°C
21.5°C
ECO T°
Cooling
Comfort T° 19.5°C
21.5°C
ECO T°
Some settings (or menus) might not be displayed. They are dependent on the installation's configuration (and installed options).
alfea A.I. R32 / Operating manual / 2111 - EN

- 14 -
►
Programming
A timer program allows you to define the appliance's automatic operation periods (Comfort ↔ECO) Each day can
be set independently.
▼
Creating a timer program
1- Choose "Heating" or "Cooling" as well as the appropriate zone by accessing the menu:
"Programming" > "Heating" / "Cooling" > "Zone 1" / "Zone 2".
2- Select the day.
3- Adjust the Comfort period start and end times.
If 2 or 3 Comfort periods are not required, click on "--:--".
- To return to the previous setting (e.g. end 1st heating period to start of 1st heating period), press the button.
• To copy the program to other days:
4- Select "Validate and copy".
5- Set the required days to "Yes" and then select "Complete".
• Else "Validate".
Heating / cooling period factory setting: 06:00 - 22:00.
2
0 6 12 18 24
Heating prog.
Tuesday
Monday
Wednesday
Thursday
Friday
Saturday
Sunday
3
0 6 12 18 24
Monday
Comfort ranges
Validate
Validate and copy
Program 2: 11:45 14:00-
Program 3: --:-- --:---
Program 1: 06:50 07:50-
5Copy the programs
Copy the Mon. program to
Complete
NoWednesday
NoThursday
NoFriday
NoSaturday
NoSunday
Tuesday Yes
▼
Deleting a Comfort period
To delete a Comfort period, set its start and end times to the same value.
When accepting a setting, the screen displays:
Program X: --:-- --:---
0 6 12 18 24
Monday
Comfort ranges
Validate
Validate and copy
Program 3: 18:30 23:00-
Program 1: 06:50 07:50-
Program 2: --:-- --:---
Some settings (or menus) might not be displayed. They are dependent on the installation's configuration (and installed options).
alfea A.I. R32 / Operating manual / 2111 - EN

- 15 -
►
Energy consumption
Consumption can be displayed per usage:
- Heating (Zones 1 and 2).
- Cooling.
- Domestic Hot Water (DHW).
- Total (Heating + Cooling + Hot Water).
This information is available for:
- the last 8 days: daily consumption (Tdy = Today, D-1 = yesterday, etc.).
- the last 12 months: monthly consumption (Initial letter of month. e.g. J = January, etc.).
- the last 10 years: annual consumption (last 2 digits. e.g. 16 = 2016).
20kW.h
Daily cons.
Heating
D-7 D-6 D-5 D-4 D-3 D-2 D-1 Tdy
Example for daily consumption of the heating system.
Some settings (or menus) might not be displayed. They are dependent on the installation's configuration (and installed options).
►
Settings
▼
Date and time
To set the appliance's date and time, access the menu:
"Settings" > "Date and Time".
Settings
Date and time
09: 45
Monday September 2016
12
Modify
Validate
▼
Language
To change the language, access the menu:
"Settings" > "Language".
Settings
Language
English
alfea A.I. R32 / Operating manual / 2111 - EN

- 16 -
▼
Advanced/simplified menu
Two display modes for menus and appliance functions are available:
- Advanced menu:
- The appliance follows the timer programming defined in paragraph , page 14.
- Simplified menu*:
- The appliance operates at a constant temperature set directly by the user.
- Some functions are no longer accessible.
*The "Simplified Menu" setting is not compatible with the Cozytouch application.
Choose the display mode from the menu:
"Settings" > "Advanced/Simplified menu"
Settings
Simplified menu
Advanced/simplified menu
Select the level of accessible
functions:
■Setting the temperature in the Simplified Menu
1 zone
1- Turn the knob to adjust the temperature directly.
2 zones
2- Select the zone. Accept.
4- Set the temperature using the knob. Accept.
115:23
12°
24,0°
--,-
OFF
7 September 2017 215:23
12°
19,0°
--,-
19,0°
--,-
OFF
7 September 2017
Some settings (or menus) might not be displayed. They are dependent on the installation's configuration (and installed options).
▼
Areas name
You can customise the zone names from the menu:
"Settings" > "Areas name".
Available names: "Area 1" / "Area 2" / "Day area" / "Night area" / "1st floor" / "Lounge" /
"G. floor" / "Bedroom" / "Floor" / "Radiator".
Settings
Circuits name
Rename Area 1 in
Rename Area 2 in
Day area
Night area
alfea A.I. R32 / Operating manual / 2111 - EN

- 17 -
▼
Connectivities
■Pairing a room sensor:
To connect a room sensor, go to the menu:
"Settings" > "Connectivities" > "Connection".
The appliance waits for pairing for 10 minutes.
See the room sensor's installation instructions.
The "Connection" menu is no longer accessible if a sensor has already paired.
Connection
Quit
Settings
Connectivities
■Reset connectivities
Reinitialising will cancel all pairings.
Select "Re-set" in the menu:
"Settings" > "Connectivities" > "Reset connectivities".
Reset connectivities
Reset
Quit
Warning! The equipment will be
removed from the system.
Settings
Connectivities
Some settings (or menus) might not be displayed. They are dependent on the installation's configuration (and installed options).
▼
Software version
Show the display (IHM) and controller software versions.
Software version
IHM:
Control:
xxxx xxxx xxxx xxxx
RVS21 - 85.002.030
alfea A.I. R32 / Operating manual / 2111 - EN

- 18 -
Menu
In order to ensure that your appliance operates correctly
for many years, the maintenance operations described
below are required periodically. They are generally
carried out as part of a maintenance contract.
►
Regular checks
Check the water pressure in the heating circuit regularly
(refer to the installer's recommended pressure - between
1 and 2 bar)
If a filling operation and a pressure increase are
required, check what type of fluid was used initially
(when in doubt, contact your installer).
If frequent refills are required it is absolutely essential
that you check for any leaks.
The frequent addition of water risks scaling
the exchanger and affects its performance and
lifespan.
►
Checking the outdoor unit
Remove any dust from the exchanger, if necessary,
while making sure not to damage the blades.
Check that there is nothing blocking the air flow.
►
Domestic hot water tank*
Maintenance on the tank must be carried out regularly
(frequency may vary according to water hardness).
Consult your heating engineer.
fig. 3 - Control panel
 Maintenance
Pressure gauge
Screen
Menu
button
Navigation
knob
Back button
Start/stop button
fig. 4 - Automatic bleeder valve
P
* depending on configuration / option
alfea A.I. R32 / Operating manual / 2111 - EN

- 19 -
►
Error messages
If a fault occurs, the error number appears on the welcome screen.
15:23
12°
24,0°
--,-
OFF
7 September 2017
Error XXX
To obtain the error's designation, select it using the knob.
In the event of an error, note down the number and consult your heating engineer.
Error
138: HP controller sensor missing
Accept
In case of error "370 : Thermodynamic Generator", activate the "Emergency operation" (see page 13)
and consult your heating technician
This unit is identified by this symbol. It means that all electrical and electronic products must not be included in household waste.
A specific recycling system for this type of product has been set up in European Union countries (*), Norway, Iceland and Liechtenstein.
Do not try to dismantle this product yourself. It may have damaging effects on your health or on the environment.
Reprocessing of the refrigerant, lubricant and other parts may be performed by a qualified installer in compliance with the local and national legislation in force.
This unit must be recycled by a specialised service and in no case may it be thrown away with household waste, rubble or in a landfill.
Please contact your installer or local representative for more .
* Depending on the national regulations of each member state.
End-of-life of the appliance
The appliances must be dismantled and recycled by a specialised service. The appliances must not, under
any circumstances, be thrown out with household waste, bulky waste or at a tip.
At the end of its service life, please contact your installer or local representative to proceed with its dismantling
and recycling.
alfea A.I. R32 / Operating manual / 2111 - EN

Commissioning date:
Contact details of your heating engineer or After Sales service.
RC Dunkerque - Siren 440 555 886 - Subject to modifications without notice - Non-contractual document
www.atlantic.fr
Société Industrielle de Chauffage
SATC - BP 64 - 59660 MERVILLE - FRANCE