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Troubleshooting
Cause What to do
Issue: I don‘t hear any sound from the Partner Mic
Partner Mic is
switched off
Make sure the device is turned
on and fully operational
Partner Mic is not paired
with the hearing aids
Pair the Partner Mic to
the hearing aids
The distance between
the Partner Mic and the
hearing aids is too great
Bring the devices closer to each
other
An obstacle is
preventing transmission
Depending on the material (e.g.
the human body), line of sight
may be necessary
Issue: I hear drop-outs during audio transfer
Partner Mic is too far
away from the hearing
aid or shielded by an
obstacle (e.g.,human
body)
Do not exceed the maximum
distance and adjust the device
orientations
Cause What to do
Issue: The volume during streaming is not
comfortable (too low or too high)
The volume levels are
not set correctly
Adjust the volume using the
multi-function button on your
hearing aid or the Remote
Control functions within the
app.
Issue: There is too much noise, I cannot understand
the speaker
Your hearing aid
microphones are set
too high
Reduce the hearing aid volume
by a pressing the multi-function
button on your hearing aid
Partner Mic is not
worn correctly
Place the Partner Mic closer to
the mouth of the speaker (20
cm / 8”) and make sure it is not
tilted beyond 45°. Clothing
should not cover the Partner Mic
The settings of your
hearing aids are not
right
Please ask your hearing care
professional to finetune your
hearing aids
