Avaya S8500 Series User manual

Job Aids for Field Replacements:
Avaya S8500 Media Servers
03-300529
Issue 1
June 2005

Copyright 2005, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this document
was complete and accurate at the time of printing. However, information
is subject to change.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language as well as information
regarding support for this product, while under warranty, is available
through the following Web site: http://www.avaya.com/support.
Preventing Toll Fraud
"Toll fraud" is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there may be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, in the United States and Canada, call the
Technical Service Center's Toll Fraud Intervention Hotline at
1-800-643-2353.
Disclaimer
Avaya is not responsible for any modifications, additions or deletions to
the original published version of this documentation unless such
modifications, additions or deletions were performed by Avaya. Customer
and/or End User agree to indemnify and hold harmless Avaya, Avaya's
agents, servants and employees against all claims, lawsuits, demands
and judgments arising out of, or in connection with, subsequent
modifications, additions or deletions to this documentation to the extent
made by the Customer or End User.
How to Get Help
For additional support telephone numbers, go to the Avaya support Web
site: http://www.avaya.com/support. If you are:
• Within the United States, click the Escalation Management
link. Then click the appropriate link for the type of support you
need.
• Outside the United States, click the Escalation Management
link. Then click the International Services link that includes
telephone numbers for the international Centers of
Excellence.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video
communications) is the prevention of any type of intrusion to (that is,
either unauthorized or malicious access to or use of) your company's
telecommunications equipment by some party.
Your company's "telecommunications equipment" includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, "networked equipment").
An "outside party" is anyone who is not a corporate employee, agent,
subcontractor, or is not working on your company's behalf. Whereas, a
"malicious party" is anyone (including someone who may be otherwise
authorized) who accesses your telecommunications equipment with
either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-multiplexed
and/or circuit-based), or asynchronous (character-, message-, or
packet-based) equipment, or interfaces for reasons of:
• Utilization (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or toll
facility access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated
with your system and/or its networked equipment. Also realize that, if
such an intrusion should occur, it could result in a variety of losses to your
company (including but not limited to, human/data privacy, intellectual
property, material assets, financial resources, labor costs, and/or legal
costs).
Responsibility for Your Company’s Telecommunications Security
The final responsibility for securing both this system and its networked
equipment rests with you - Avaya’s customer system administrator, your
telecommunications peers, and your managers. Base the fulfillment of
your responsibility on acquired knowledge and resources from a variety
of sources including but not limited to:
• Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information between you and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully program and configure:
• Your Avaya-provided telecommunications systems and their
interfaces
• Your Avaya-provided software applications, as well as their
underlying hardware/software platforms and interfaces
• Any other equipment networked to your Avaya products
TCP/IP Facilities
Customers may experience differencesin productperformance,reliability
and security depending upon network configurations/design and
topologies, even when the product performs as warranted.
Standards Compliance
Avaya Inc. is not responsible for any radio or television interference
caused by unauthorized modifications of this equipment or the
substitution or attachment of connecting cables and equipment other
than those specified by Avaya Inc. The correction of interference caused
by such unauthorized modifications, substitution or attachment will be the
responsibility of the user. Pursuant to Part 15 of the Federal
Communications Commission (FCC) Rules, the user is cautioned that
changes or modifications not expressly approved by Avaya Inc. could
void the user’s authority to operate this equipment.
Product Safety Standards
This product complies with and conforms to the following international
Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 60950, 3rd Edition, or
IEC 60950-1, 1st Edition, including all relevant national deviations as
listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.
Safety of Information Technology Equipment, CAN/CSA-C22.2
No. 60950-00 / UL 60950, 3rd Edition, or CAN/CSA-C22.2 No.
60950-1-03 / UL 60950-1.
Safety Requirements for Customer Equipment, ACA Technical Standard
(TS) 001 - 1997.
One or more of the following Mexican national standards, as applicable:
NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998.
The equipment described in this document may contain Class 1 LASER
Device(s). These devices comply with the following standards:
• EN 60825-1, Edition 1.1, 1998-01
• 21 CFR 1040.10 and CFR 1040.11.
The LASER devices used in Avaya equipment typically operate within the
following parameters:
Luokan 1 Laserlaite
Klass 1 Laser Apparat
Use of controls or adjustments or performance of procedures other than
those specified herein may result in hazardous radiation exposures.
Contact your Avaya representative for more laser product information.
Typical Center Wavelength Maximum Output Power
830 nm - 860 nm -1.5 dBm
1270 nm - 1360 nm -3.0 dBm
1540 nm - 1570 nm 5.0 dBm

Electromagnetic Compatibility (EMC) Standards
This product complies with and conforms to the following international
EMC standards and all relevant national deviations:
Limits and Methods of Measurement of Radio Interference of Information
Technology Equipment, CISPR 22:1997 and EN55022:1998.
Information Technology Equipment – Immunity Characteristics – Limits
and Methods of Measurement, CISPR 24:1997 and EN55024:1998,
including:
• Electrostatic Discharge (ESD) IEC 61000-4-2
• Radiated Immunity IEC 61000-4-3
• Electrical Fast Transient IEC 61000-4-4
• Lightning Effects IEC 61000-4-5
• Conducted Immunity IEC 61000-4-6
• Mains Frequency Magnetic Field IEC 61000-4-8
• Voltage Dips and Variations IEC 61000-4-11
Power Line Emissions, IEC 61000-3-2: Electromagnetic compatibility
(EMC) – Part 3-2: Limits – Limits for harmonic current emissions.
Power Line Emissions, IEC 61000-3-3: Electromagnetic compatibility
(EMC) – Part 3-3: Limits – Limitation of voltage changes, voltage
fluctuations and flicker in public low-voltage supply systems.
Federal Communications Commission Statement
Part 15:
Part 68: Answer-Supervision Signaling
Allowing this equipment to be operated in a manner that does not provide
proper answer-supervision signaling is in violation of Part 68 rules. This
equipment returns answer-supervision signals to the public switched
network when:
• answered by the called station,
• answered by the attendant, or
• routed to a recorded announcement that can be administered
by the customer premises equipment (CPE) user.
This equipment returns answer-supervision signals on all direct inward
dialed (DID) calls forwarded back to the public switched telephone
network. Permissible exceptions are:
• A call is unanswered.
• A busy tone is received.
• A reorder tone is received.
Avaya attests that this registered equipment is capable of providing users
access to interstate providers of operator services through the use of
access codes. Modification of this equipment by call aggregators to block
access dialing codes is a violation of the Telephone Operator Consumers
Act of 1990.
REN Number
For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:
This equipment complies with Part 68 of the FCC rules. On either the
rear or inside the front cover of this equipment is a label that contains,
among other information, the FCC registration number, and ringer
equivalence number (REN) for this equipment. If requested, this
information must be provided to the telephone company.
For G350 and G700 Media Gateways:
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the rear of this equipment is a
label that contains, among other information, a product identifier in the
format US:AAAEQ##TXXXX. The digits represented by ## are the ringer
equivalence number (REN) without a decimal point (for example, 03 is a
REN of 0.3). If requested, this number must be provided to the telephone
company.
For all media gateways:
The REN is used to determine the quantity of devices that may be
connected to the telephone line. Excessive RENs on the telephone line
may result in devices not ringing in response to an incoming call. In most,
but not all areas, the sum of RENs should not exceed 5.0. To be certain
of the number of devices that may be connected to a line, as determined
by the total RENs, contact the local telephone company.
REN is not required for some types of analog or digital facilities.
Means of Connection
Connection of this equipment to the telephone network is shown in the
following tables.
For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:
For G350 and G700 Media Gateways:
For all media gateways:
If the terminal equipment (for example, the media server or media
gateway) causes harm to the telephone network, the telephone company
will notify you in advance that temporary discontinuance of service may
be required. But if advance notice is not practical, the telephone
company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is
necessary.
The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the
equipment. If this happens, the telephone company will provide advance
notice in order for you to make necessary modifications to maintain
uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty
information, please contact the Technical Service Center at
1-800-242- 2121 or contact your local Avaya representative. If the
equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the
problem is resolved.
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone
cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. It is
recommended that repairs be performed by Avaya certified technicians.
The equipment cannot be used on public coin phone service provided by
the telephone company. Connection to party line service is subject to
state tariffs. Contact the state public utility commission, public service
commission or corporation commission for information.
This equipment, if it uses a telephone receiver, is hearing aid compatible.
Canadian Department of Communications (DOC) Interference
Information
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme
NMB-003 du Canada.
This equipment meets the applicable Industry Canada Terminal
Equipment Technical Specifications. This is confirmed by the registration
number. The abbreviation, IC, before the registration number signifies
that registration was performed based on a Declaration of Conformity
indicating that Industry Canada technical specifications were met. It does
not imply that Industry Canada approved the equipment.
Note: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own
expense.
Manufacturer’s Port
Identifier FIC Code SOC/REN/ A.S. Code Network Jacks
Off premises station OL13C 9.0F RJ2GX,
RJ21X,
RJ11C
DID trunk 02RV2-T 0.0B RJ2GX,
RJ21X
CO trunk 02GS2 0.3A RJ21X
02LS2 0.3A RJ21X
Tie trunk TL31M 9.0F RJ2GX
Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C
1.544 digital interface 04DU9-BN 6.0F RJ48C,
RJ48M
04DU9-IKN 6.0F RJ48C,
RJ48M
04DU9-ISN 6.0F RJ48C,
RJ48M
120A4 channel service unit 04DU9-DN 6.0Y RJ48C
Manufacturer’s Port
Identifier FIC Code SOC/REN/ A.S. Code Network Jacks
Ground Start CO trunk 02GS2 1.0A RJ11C
DID trunk 02RV2-T AS.0 RJ11C
Loop Start CO trunk 02LS2 0.5A RJ11C
1.544 digital interface 04DU9-BN 6.0Y RJ48C
04DU9-DN 6.0Y RJ48C
04DU9-IKN 6.0Y RJ48C
04DU9-ISN 6.0Y RJ48C
Basic Rate Interface 02IS5 6.0F RJ49C

Installation and Repairs
Before installing this equipment, users should ensure that it is
permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed
using an acceptable method of connection. The customer should be
aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative
designated by the supplier. Any repairs or alterations made by the user to
this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect
the equipment.
Declarations of Conformity
United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC)
Avaya Inc. in the United States of America hereby certifies that the
equipment described in this document and bearing a TIA TSB-168 label
identification number complies with the FCC’s Rules and Regulations 47
CFR Part 68, and the Administrative Council on Terminal Attachments
(ACTA) adopted technical criteria.
Avaya further asserts that Avaya handset-equipped terminal equipment
described in this document complies with Paragraph 68.316 of the FCC
Rules and Regulations defining Hearing Aid Compatibility and is deemed
compatible with hearing aids.
Copies of SDoCs signed by the Responsible Party in the U. S. can be
obtained by contacting your local sales representative and are available
on the following Web site: http://www.avaya.com/support.
All Avaya media servers and media gateways are compliant with FCC
Part 68, but many have been registered with the FCC before the SDoC
process was available. A list of all Avaya registered products may be
found at: http://www.part68.org by conducting a search using "Avaya" as
manufacturer.
European Union Declarations of Conformity
Avaya Inc. declares that the equipment specified in this document
bearing the "CE" (Conformité Europeénne) mark conforms to the
European Union Radio and Telecommunications Terminal Equipment
Directive (1999/5/EC), including the Electromagnetic Compatibility
Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC).
Copies of these Declarations of Conformity (DoCs) can be obtained by
contacting your local sales representative and are available on the
following Web site: http://www.avaya.com/support.
Japan
This is a Class A product based on the standard of the Voluntary Control
Council for Interference by Information Technology Equipment (VCCI). If
this equipment is used in a domestic environment, radio disturbance may
occur, in which case, the user may be required to take corrective actions.
To order copies of this and other documents:
Call: Avaya Publications Center
Voice 1.800.457.1235 or 1.207.866.6701
FAX [phone] or 1.207.626.7269
Write: Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Management
E-mail:[email protected]
For the most current versions of documentation, go to the Avaya support
Web site: http://www.avaya.com/support.

03-300529 Issue 1 June 2005 5
Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later . . 9
Required Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Pre-site tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Media server considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Tasks to replace an S8500 Media Server. . . . . . . . . . . . . . . . . . . . . . . 13
Final tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the blank hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Re-using the old hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Replacing the S8500 Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Powering down and disconnecting the S8500 media server . . . . . . . . . . 23
Removing the S8500 media server from the rack . . . . . . . . . . . . . . . . 23
Removing the cover of the S8500 media server . . . . . . . . . . . . . . . . . 23
Reusing the S8500 media server’s hard drive . . . . . . . . . . . . . . . . . . 24
Reusing the Remote Supervisor Adapter . . . . . . . . . . . . . . . . . . . . 27
Reusing the optional network interface card (S8500) . . . . . . . . . . . . . . 29
Replacing the cover on the replacement S8500 media server . . . . . . . . . 32
Installing the replacement S8500 media server in the rack. . . . . . . . . . . 32
Checking for network activity on the S8500 . . . . . . . . . . . . . . . . . . . 32
Confirming the original Ethernet configuration (S8500) . . . . . . . . . . . . 33
Preparing the failed media server for shipment . . . . . . . . . . . . . . . . . 33
Expanded Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Determining if a hard drive is functional . . . . . . . . . . . . . . . . . . . . 34
Installing the software on the S8500 media server . . . . . . . . . . . . . . . 37
Installing service pack files on the S8500 media server . . . . . . . . . . . . 38
Restoring the S8500 system files. . . . . . . . . . . . . . . . . . . . . . . . . 40
Verifying the S8500 media server configuration. . . . . . . . . . . . . . . . . 42
Replacing the S8500B Media Server . . . . . . . . . . . . . . . . . . . . . . . . . 43
Powering down and disconnecting the S8500B media server . . . . . . . . . 43
Removing the S8500B media server from the rack . . . . . . . . . . . . . . . 44
Removing the cover of the S8500B media server . . . . . . . . . . . . . . . . 44
Reusing the hard drive (S8500B) . . . . . . . . . . . . . . . . . . . . . . . . . 45
Reusing the SAMP (S8500B only) . . . . . . . . . . . . . . . . . . . . . . . . 47
Reusing the optional network interface card (S8500B) . . . . . . . . . . . . . 49
Replacing the cover on the replacement S8500B media server . . . . . . . . 51
Installing the replacement S8500B media server in the rack . . . . . . . . . . 51
Powering up the S8500B media server. . . . . . . . . . . . . . . . . . . . . . 51
Checking network activity on the S8500B media server . . . . . . . . . . . . 52
Preparing the failed media server for shipment . . . . . . . . . . . . . . . . . 53
Contents

Contents
6 Job Aids for Field Replacements: Avaya S8500 Media Servers
Expanded Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Installing the software on the S8500B media server . . . . . . . . . . . . . . 53
Installing service pack files on the S8500B media server . . . . . . . . . . . 55
Restoring the system files (S8500B) . . . . . . . . . . . . . . . . . . . . . . . 57
Verifying the S8500B media server configuration. . . . . . . . . . . . . . . . 58
Job Aid: Replacing the Hard Drive on the
Avaya S8500 Media Server— R2.2 or Later . . . . . . . . . . . . . . . . 61
Required equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Pre-site tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Hard drive considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Tasks to replace the hard drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Final tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Replacing the hard drive in the S8500B media server . . . . . . . . . . . . . 68
Replacing the hard drive in the S8500 media server . . . . . . . . . . . . . . 70
Expanded Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Installing the software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Installing post-upgrade patch files . . . . . . . . . . . . . . . . . . . . . . . . 75
Restoring the system files . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Verify media server configuration . . . . . . . . . . . . . . . . . . . . . . . . 78
Job Aid: Replacing the SAMP on the Avaya S8500B Media Server . . . 81
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Powering down the media server. . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Removing the media server from the rack . . . . . . . . . . . . . . . . . . . . . . 82
Removing the cover of the media server. . . . . . . . . . . . . . . . . . . . . . . 82
Removing and replacing the SAMP card. . . . . . . . . . . . . . . . . . . . . . . 83
Replacing the cover of the media server. . . . . . . . . . . . . . . . . . . . . . . 85
Reconnecting cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Powering up the media server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Reconfiguring the SAMP card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Media server connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Front panel connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Rear panel connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
SAMP connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Network interface card connections . . . . . . . . . . . . . . . . . . . . . . . 93
Modem connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Contents
03-300529 Issue 1 June 2005 7
Services access and logins. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Ports and protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Services laptop access to the SAMP . . . . . . . . . . . . . . . . . . . . . . . 97
Logging in to the SAMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Logging in to the media server . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Job Aid: Replacing the SAMP power supply . . . . . . . . . . . . . . . 101
Removing the old power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Job Aid: Replacing the Avaya S8500 dual network interface. . . . . . . 103
Check Ethernet interface settings . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Backing up the media server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Powering down the media server. . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Removing the cover of the media server. . . . . . . . . . . . . . . . . . . . . . . 106
Removing the fan unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Removing the old network interface card . . . . . . . . . . . . . . . . . . . . . . 109
Installing the new network interface card . . . . . . . . . . . . . . . . . . . . . . 109
Installing the new network interface card in the S8500B media server . . . . 109
Installing the new network interface card in the S8500 Media Server . . . . . 110
Replacing the fan unit (S8500 only) . . . . . . . . . . . . . . . . . . . . . . . . . 112
Replacing the cover and cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Powering up the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Checking LED activity on the dual network interface card . . . . . . . . . . . . . 113
Configuring the NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Ethernet interface mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Release 3.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Release 2.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Testing connectivity to customer’s network. . . . . . . . . . . . . . . . . . . 118
Job Aid: Replacing the USB modem . . . . . . . . . . . . . . . . . . . . 121
Removing the old modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Replacing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Contents
8 Job Aids for Field Replacements: Avaya S8500 Media Servers
Job Aid: Replacing the IP Server Interface . . . . . . . . . . . . . . . . 123
Removing the IPSI circuit pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Replacing the IPSI circuit pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Re-assigning a static IP address on the IPSI circuit pack . . . . . . . . . . . . . 124
Assigning DHCP addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Job Aid: Replacing the S8500 Compact Flash reader and card . . . . . 127
Removing the old card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Replacing the card reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Replacing the Compact Flash card. . . . . . . . . . . . . . . . . . . . . . . . . . 127
Job Aid: Replacing the Remote Supervisor Adapter (RSA) . . . . . . . 129
Backing up the RSA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Backing up the Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Powering down the Media Server and RSA . . . . . . . . . . . . . . . . . . . 135
Removing the cover of the Media Server . . . . . . . . . . . . . . . . . . . . 136
Replacing the ribbon cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Removing the adapter support bracket and riser connector . . . . . . . . . . 138
Installing the new RSA card. . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Replacing the cover of the media server. . . . . . . . . . . . . . . . . . . . . 140
Connecting the cables to the RSA . . . . . . . . . . . . . . . . . . . . . . . . 140
Powering up the Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Restoring the RSA configuration . . . . . . . . . . . . . . . . . . . . . . . . . 141
Upgrading the RSA firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Checking the RSA installation . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Restoring the RSA defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

03-300529 Issue 1 June 2005 9
Job Aid: Replacing the Avaya S8500/B Media
Server—R2.2 or Later
!Important:
Important: Always check the Avaya Support Website for Product Support Notices at http://
support.avaya.com and select Communication Manager > Product Support
Notices.
This job aid describes the steps required to replace an Avaya S8500 and S8500B Media
Servers running Release 2.0 or later of Avaya Communication Manager. You should replace the
media server only to correct a problem, such as a functional failure of the motherboard, the hard
drive, or other components.
The hard drive in the replacement media server comes blank, and you have these choices:
●If you are using this blank hard drive, you must install the software from the CD-ROM that
the customer received from an earlier installation of Release 2.x software. The software
CD-ROM contains the Linux operating system and the appropriate release of Avaya
Communication Manager.
●If the hard drive in the failed media server is good, you can replace the blank hard drive in
the replacement media server with the old hard drive.
This job aid has different procedures for replacing the S8500 and S8500B media servers and is
divided into two main sections:
●Replacing the S8500 Media Server on page 22
●Replacing the S8500B Media Server on page 43
Required Equipment
Verify that you have the following equipment and tools on site:
●Replacement S8500 or S8500B Media Server
●CD-ROM with the software load (from the customer) if not reusing the hard drive
●Ethernet crossover cable for direct connection of your laptop to the media servers
●Flat-head screwdriver
●Cross-point (Phillips) screwdriver
●Electrostatic wrist ground strap and mat
●Paper clip (S8500 Media Server only)

Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later
10 Job Aids for Field Replacements: Avaya S8500 Media Servers
Pre-site tasks
Before you go on site, verify that the following tasks are done.
●Ask the customer for the Product ID for the media server being replaced. If the customer
does not have it, run the Automatic Registration Tool (ART) to obtain the Product ID
number and port number (customer dial-up) for the replacement media server.
●If the customer is using SNMP for alarming, you will need to get the IP addresses and
community names from the customer because the SNMP programming is not saved after
the replacement.
●If using the blank hard drive that comes with the media server, verify that you have the
correct software and software service pack. You must install the software on the
replacement media server, and you may need to install a software service pack.
●If using the blank hard drive that comes with the media server, verify that you have the
current license and Avaya authentication files to install on the replacement media server.
Go to the Remote Feature Activation (RFA) Web site to get them (http://rfa.avaya.com).
●Verify that the customer has a recent backup of all the system and translation files. This is
critical if the hard drive is not functional.
- For an S8500 Media Server, see Determining if a hard drive is functional on page 34.
●Verify with the customer that you have access permissions to backup and restore the data
from the network server.
Pre-site tasks for replacing an S8500/B Media Server
9Task Description
1 Obtain CD with the correct
software release Retrieve from the customer a CD containing Release 2.x of Communication Manager.
2Get software service pack, if
appropriate The Communication Manager software service pack file may be available on the CD. Otherwise, download
it to your laptop from the Avaya Support Web site
(http://support.avaya.com/). Select Downloads then
choose S8500Media Server.
3 Get all configuration
information for the media
server, for example, IP
addresses, server name,
DNS information, and so
forth.