Avaya S8500 Series User manual

Job Aids for Field Replacements:
Avaya S8500 Media Servers
03-300529
Issue 1
June 2005

Copyright 2005, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this document
was complete and accurate at the time of printing. However, information
is subject to change.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language as well as information
regarding support for this product, while under warranty, is available
through the following Web site: http://www.avaya.com/support.
Preventing Toll Fraud
"Toll fraud" is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there may be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, in the United States and Canada, call the
Technical Service Center's Toll Fraud Intervention Hotline at
1-800-643-2353.
Disclaimer
Avaya is not responsible for any modifications, additions or deletions to
the original published version of this documentation unless such
modifications, additions or deletions were performed by Avaya. Customer
and/or End User agree to indemnify and hold harmless Avaya, Avaya's
agents, servants and employees against all claims, lawsuits, demands
and judgments arising out of, or in connection with, subsequent
modifications, additions or deletions to this documentation to the extent
made by the Customer or End User.
How to Get Help
For additional support telephone numbers, go to the Avaya support Web
site: http://www.avaya.com/support. If you are:
• Within the United States, click the Escalation Management
link. Then click the appropriate link for the type of support you
need.
• Outside the United States, click the Escalation Management
link. Then click the International Services link that includes
telephone numbers for the international Centers of
Excellence.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video
communications) is the prevention of any type of intrusion to (that is,
either unauthorized or malicious access to or use of) your company's
telecommunications equipment by some party.
Your company's "telecommunications equipment" includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, "networked equipment").
An "outside party" is anyone who is not a corporate employee, agent,
subcontractor, or is not working on your company's behalf. Whereas, a
"malicious party" is anyone (including someone who may be otherwise
authorized) who accesses your telecommunications equipment with
either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-multiplexed
and/or circuit-based), or asynchronous (character-, message-, or
packet-based) equipment, or interfaces for reasons of:
• Utilization (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or toll
facility access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated
with your system and/or its networked equipment. Also realize that, if
such an intrusion should occur, it could result in a variety of losses to your
company (including but not limited to, human/data privacy, intellectual
property, material assets, financial resources, labor costs, and/or legal
costs).
Responsibility for Your Company’s Telecommunications Security
The final responsibility for securing both this system and its networked
equipment rests with you - Avaya’s customer system administrator, your
telecommunications peers, and your managers. Base the fulfillment of
your responsibility on acquired knowledge and resources from a variety
of sources including but not limited to:
• Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information between you and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully program and configure:
• Your Avaya-provided telecommunications systems and their
interfaces
• Your Avaya-provided software applications, as well as their
underlying hardware/software platforms and interfaces
• Any other equipment networked to your Avaya products
TCP/IP Facilities
Customers may experience differencesin productperformance,reliability
and security depending upon network configurations/design and
topologies, even when the product performs as warranted.
Standards Compliance
Avaya Inc. is not responsible for any radio or television interference
caused by unauthorized modifications of this equipment or the
substitution or attachment of connecting cables and equipment other
than those specified by Avaya Inc. The correction of interference caused
by such unauthorized modifications, substitution or attachment will be the
responsibility of the user. Pursuant to Part 15 of the Federal
Communications Commission (FCC) Rules, the user is cautioned that
changes or modifications not expressly approved by Avaya Inc. could
void the user’s authority to operate this equipment.
Product Safety Standards
This product complies with and conforms to the following international
Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 60950, 3rd Edition, or
IEC 60950-1, 1st Edition, including all relevant national deviations as
listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.
Safety of Information Technology Equipment, CAN/CSA-C22.2
No. 60950-00 / UL 60950, 3rd Edition, or CAN/CSA-C22.2 No.
60950-1-03 / UL 60950-1.
Safety Requirements for Customer Equipment, ACA Technical Standard
(TS) 001 - 1997.
One or more of the following Mexican national standards, as applicable:
NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998.
The equipment described in this document may contain Class 1 LASER
Device(s). These devices comply with the following standards:
• EN 60825-1, Edition 1.1, 1998-01
• 21 CFR 1040.10 and CFR 1040.11.
The LASER devices used in Avaya equipment typically operate within the
following parameters:
Luokan 1 Laserlaite
Klass 1 Laser Apparat
Use of controls or adjustments or performance of procedures other than
those specified herein may result in hazardous radiation exposures.
Contact your Avaya representative for more laser product information.
Typical Center Wavelength Maximum Output Power
830 nm - 860 nm -1.5 dBm
1270 nm - 1360 nm -3.0 dBm
1540 nm - 1570 nm 5.0 dBm

Electromagnetic Compatibility (EMC) Standards
This product complies with and conforms to the following international
EMC standards and all relevant national deviations:
Limits and Methods of Measurement of Radio Interference of Information
Technology Equipment, CISPR 22:1997 and EN55022:1998.
Information Technology Equipment – Immunity Characteristics – Limits
and Methods of Measurement, CISPR 24:1997 and EN55024:1998,
including:
• Electrostatic Discharge (ESD) IEC 61000-4-2
• Radiated Immunity IEC 61000-4-3
• Electrical Fast Transient IEC 61000-4-4
• Lightning Effects IEC 61000-4-5
• Conducted Immunity IEC 61000-4-6
• Mains Frequency Magnetic Field IEC 61000-4-8
• Voltage Dips and Variations IEC 61000-4-11
Power Line Emissions, IEC 61000-3-2: Electromagnetic compatibility
(EMC) – Part 3-2: Limits – Limits for harmonic current emissions.
Power Line Emissions, IEC 61000-3-3: Electromagnetic compatibility
(EMC) – Part 3-3: Limits – Limitation of voltage changes, voltage
fluctuations and flicker in public low-voltage supply systems.
Federal Communications Commission Statement
Part 15:
Part 68: Answer-Supervision Signaling
Allowing this equipment to be operated in a manner that does not provide
proper answer-supervision signaling is in violation of Part 68 rules. This
equipment returns answer-supervision signals to the public switched
network when:
• answered by the called station,
• answered by the attendant, or
• routed to a recorded announcement that can be administered
by the customer premises equipment (CPE) user.
This equipment returns answer-supervision signals on all direct inward
dialed (DID) calls forwarded back to the public switched telephone
network. Permissible exceptions are:
• A call is unanswered.
• A busy tone is received.
• A reorder tone is received.
Avaya attests that this registered equipment is capable of providing users
access to interstate providers of operator services through the use of
access codes. Modification of this equipment by call aggregators to block
access dialing codes is a violation of the Telephone Operator Consumers
Act of 1990.
REN Number
For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:
This equipment complies with Part 68 of the FCC rules. On either the
rear or inside the front cover of this equipment is a label that contains,
among other information, the FCC registration number, and ringer
equivalence number (REN) for this equipment. If requested, this
information must be provided to the telephone company.
For G350 and G700 Media Gateways:
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the rear of this equipment is a
label that contains, among other information, a product identifier in the
format US:AAAEQ##TXXXX. The digits represented by ## are the ringer
equivalence number (REN) without a decimal point (for example, 03 is a
REN of 0.3). If requested, this number must be provided to the telephone
company.
For all media gateways:
The REN is used to determine the quantity of devices that may be
connected to the telephone line. Excessive RENs on the telephone line
may result in devices not ringing in response to an incoming call. In most,
but not all areas, the sum of RENs should not exceed 5.0. To be certain
of the number of devices that may be connected to a line, as determined
by the total RENs, contact the local telephone company.
REN is not required for some types of analog or digital facilities.
Means of Connection
Connection of this equipment to the telephone network is shown in the
following tables.
For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:
For G350 and G700 Media Gateways:
For all media gateways:
If the terminal equipment (for example, the media server or media
gateway) causes harm to the telephone network, the telephone company
will notify you in advance that temporary discontinuance of service may
be required. But if advance notice is not practical, the telephone
company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is
necessary.
The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the
equipment. If this happens, the telephone company will provide advance
notice in order for you to make necessary modifications to maintain
uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty
information, please contact the Technical Service Center at
1-800-242- 2121 or contact your local Avaya representative. If the
equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the
problem is resolved.
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone
cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. It is
recommended that repairs be performed by Avaya certified technicians.
The equipment cannot be used on public coin phone service provided by
the telephone company. Connection to party line service is subject to
state tariffs. Contact the state public utility commission, public service
commission or corporation commission for information.
This equipment, if it uses a telephone receiver, is hearing aid compatible.
Canadian Department of Communications (DOC) Interference
Information
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme
NMB-003 du Canada.
This equipment meets the applicable Industry Canada Terminal
Equipment Technical Specifications. This is confirmed by the registration
number. The abbreviation, IC, before the registration number signifies
that registration was performed based on a Declaration of Conformity
indicating that Industry Canada technical specifications were met. It does
not imply that Industry Canada approved the equipment.
Note: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own
expense.
Manufacturer’s Port
Identifier FIC Code SOC/REN/ A.S. Code Network Jacks
Off premises station OL13C 9.0F RJ2GX,
RJ21X,
RJ11C
DID trunk 02RV2-T 0.0B RJ2GX,
RJ21X
CO trunk 02GS2 0.3A RJ21X
02LS2 0.3A RJ21X
Tie trunk TL31M 9.0F RJ2GX
Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C
1.544 digital interface 04DU9-BN 6.0F RJ48C,
RJ48M
04DU9-IKN 6.0F RJ48C,
RJ48M
04DU9-ISN 6.0F RJ48C,
RJ48M
120A4 channel service unit 04DU9-DN 6.0Y RJ48C
Manufacturer’s Port
Identifier FIC Code SOC/REN/ A.S. Code Network Jacks
Ground Start CO trunk 02GS2 1.0A RJ11C
DID trunk 02RV2-T AS.0 RJ11C
Loop Start CO trunk 02LS2 0.5A RJ11C
1.544 digital interface 04DU9-BN 6.0Y RJ48C
04DU9-DN 6.0Y RJ48C
04DU9-IKN 6.0Y RJ48C
04DU9-ISN 6.0Y RJ48C
Basic Rate Interface 02IS5 6.0F RJ49C

Installation and Repairs
Before installing this equipment, users should ensure that it is
permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed
using an acceptable method of connection. The customer should be
aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative
designated by the supplier. Any repairs or alterations made by the user to
this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect
the equipment.
Declarations of Conformity
United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC)
Avaya Inc. in the United States of America hereby certifies that the
equipment described in this document and bearing a TIA TSB-168 label
identification number complies with the FCC’s Rules and Regulations 47
CFR Part 68, and the Administrative Council on Terminal Attachments
(ACTA) adopted technical criteria.
Avaya further asserts that Avaya handset-equipped terminal equipment
described in this document complies with Paragraph 68.316 of the FCC
Rules and Regulations defining Hearing Aid Compatibility and is deemed
compatible with hearing aids.
Copies of SDoCs signed by the Responsible Party in the U. S. can be
obtained by contacting your local sales representative and are available
on the following Web site: http://www.avaya.com/support.
All Avaya media servers and media gateways are compliant with FCC
Part 68, but many have been registered with the FCC before the SDoC
process was available. A list of all Avaya registered products may be
found at: http://www.part68.org by conducting a search using "Avaya" as
manufacturer.
European Union Declarations of Conformity
Avaya Inc. declares that the equipment specified in this document
bearing the "CE" (Conformité Europeénne) mark conforms to the
European Union Radio and Telecommunications Terminal Equipment
Directive (1999/5/EC), including the Electromagnetic Compatibility
Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC).
Copies of these Declarations of Conformity (DoCs) can be obtained by
contacting your local sales representative and are available on the
following Web site: http://www.avaya.com/support.
Japan
This is a Class A product based on the standard of the Voluntary Control
Council for Interference by Information Technology Equipment (VCCI). If
this equipment is used in a domestic environment, radio disturbance may
occur, in which case, the user may be required to take corrective actions.
To order copies of this and other documents:
Call: Avaya Publications Center
Voice 1.800.457.1235 or 1.207.866.6701
FAX [phone] or 1.207.626.7269
Write: Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Management
E-mail:[email protected]
For the most current versions of documentation, go to the Avaya support
Web site: http://www.avaya.com/support.

03-300529 Issue 1 June 2005 5
Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later . . 9
Required Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Pre-site tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Media server considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Tasks to replace an S8500 Media Server. . . . . . . . . . . . . . . . . . . . . . . 13
Final tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the blank hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Re-using the old hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Replacing the S8500 Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Powering down and disconnecting the S8500 media server . . . . . . . . . . 23
Removing the S8500 media server from the rack . . . . . . . . . . . . . . . . 23
Removing the cover of the S8500 media server . . . . . . . . . . . . . . . . . 23
Reusing the S8500 media server’s hard drive . . . . . . . . . . . . . . . . . . 24
Reusing the Remote Supervisor Adapter . . . . . . . . . . . . . . . . . . . . 27
Reusing the optional network interface card (S8500) . . . . . . . . . . . . . . 29
Replacing the cover on the replacement S8500 media server . . . . . . . . . 32
Installing the replacement S8500 media server in the rack. . . . . . . . . . . 32
Checking for network activity on the S8500 . . . . . . . . . . . . . . . . . . . 32
Confirming the original Ethernet configuration (S8500) . . . . . . . . . . . . 33
Preparing the failed media server for shipment . . . . . . . . . . . . . . . . . 33
Expanded Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Determining if a hard drive is functional . . . . . . . . . . . . . . . . . . . . 34
Installing the software on the S8500 media server . . . . . . . . . . . . . . . 37
Installing service pack files on the S8500 media server . . . . . . . . . . . . 38
Restoring the S8500 system files. . . . . . . . . . . . . . . . . . . . . . . . . 40
Verifying the S8500 media server configuration. . . . . . . . . . . . . . . . . 42
Replacing the S8500B Media Server . . . . . . . . . . . . . . . . . . . . . . . . . 43
Powering down and disconnecting the S8500B media server . . . . . . . . . 43
Removing the S8500B media server from the rack . . . . . . . . . . . . . . . 44
Removing the cover of the S8500B media server . . . . . . . . . . . . . . . . 44
Reusing the hard drive (S8500B) . . . . . . . . . . . . . . . . . . . . . . . . . 45
Reusing the SAMP (S8500B only) . . . . . . . . . . . . . . . . . . . . . . . . 47
Reusing the optional network interface card (S8500B) . . . . . . . . . . . . . 49
Replacing the cover on the replacement S8500B media server . . . . . . . . 51
Installing the replacement S8500B media server in the rack . . . . . . . . . . 51
Powering up the S8500B media server. . . . . . . . . . . . . . . . . . . . . . 51
Checking network activity on the S8500B media server . . . . . . . . . . . . 52
Preparing the failed media server for shipment . . . . . . . . . . . . . . . . . 53
Contents

Contents
6 Job Aids for Field Replacements: Avaya S8500 Media Servers
Expanded Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Installing the software on the S8500B media server . . . . . . . . . . . . . . 53
Installing service pack files on the S8500B media server . . . . . . . . . . . 55
Restoring the system files (S8500B) . . . . . . . . . . . . . . . . . . . . . . . 57
Verifying the S8500B media server configuration. . . . . . . . . . . . . . . . 58
Job Aid: Replacing the Hard Drive on the
Avaya S8500 Media Server— R2.2 or Later . . . . . . . . . . . . . . . . 61
Required equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Pre-site tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Hard drive considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Tasks to replace the hard drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Final tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Replacing the hard drive in the S8500B media server . . . . . . . . . . . . . 68
Replacing the hard drive in the S8500 media server . . . . . . . . . . . . . . 70
Expanded Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Installing the software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Installing post-upgrade patch files . . . . . . . . . . . . . . . . . . . . . . . . 75
Restoring the system files . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Verify media server configuration . . . . . . . . . . . . . . . . . . . . . . . . 78
Job Aid: Replacing the SAMP on the Avaya S8500B Media Server . . . 81
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Powering down the media server. . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Removing the media server from the rack . . . . . . . . . . . . . . . . . . . . . . 82
Removing the cover of the media server. . . . . . . . . . . . . . . . . . . . . . . 82
Removing and replacing the SAMP card. . . . . . . . . . . . . . . . . . . . . . . 83
Replacing the cover of the media server. . . . . . . . . . . . . . . . . . . . . . . 85
Reconnecting cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Powering up the media server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Reconfiguring the SAMP card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Media server connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Front panel connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Rear panel connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
SAMP connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Network interface card connections . . . . . . . . . . . . . . . . . . . . . . . 93
Modem connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Contents
03-300529 Issue 1 June 2005 7
Services access and logins. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Ports and protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Services laptop access to the SAMP . . . . . . . . . . . . . . . . . . . . . . . 97
Logging in to the SAMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Logging in to the media server . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Job Aid: Replacing the SAMP power supply . . . . . . . . . . . . . . . 101
Removing the old power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Job Aid: Replacing the Avaya S8500 dual network interface. . . . . . . 103
Check Ethernet interface settings . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Backing up the media server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Powering down the media server. . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Removing the cover of the media server. . . . . . . . . . . . . . . . . . . . . . . 106
Removing the fan unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Removing the old network interface card . . . . . . . . . . . . . . . . . . . . . . 109
Installing the new network interface card . . . . . . . . . . . . . . . . . . . . . . 109
Installing the new network interface card in the S8500B media server . . . . 109
Installing the new network interface card in the S8500 Media Server . . . . . 110
Replacing the fan unit (S8500 only) . . . . . . . . . . . . . . . . . . . . . . . . . 112
Replacing the cover and cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Powering up the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Checking LED activity on the dual network interface card . . . . . . . . . . . . . 113
Configuring the NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Ethernet interface mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Release 3.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Release 2.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Testing connectivity to customer’s network. . . . . . . . . . . . . . . . . . . 118
Job Aid: Replacing the USB modem . . . . . . . . . . . . . . . . . . . . 121
Removing the old modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Replacing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Contents
8 Job Aids for Field Replacements: Avaya S8500 Media Servers
Job Aid: Replacing the IP Server Interface . . . . . . . . . . . . . . . . 123
Removing the IPSI circuit pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Replacing the IPSI circuit pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Re-assigning a static IP address on the IPSI circuit pack . . . . . . . . . . . . . 124
Assigning DHCP addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Job Aid: Replacing the S8500 Compact Flash reader and card . . . . . 127
Removing the old card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Replacing the card reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Replacing the Compact Flash card. . . . . . . . . . . . . . . . . . . . . . . . . . 127
Job Aid: Replacing the Remote Supervisor Adapter (RSA) . . . . . . . 129
Backing up the RSA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Backing up the Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Powering down the Media Server and RSA . . . . . . . . . . . . . . . . . . . 135
Removing the cover of the Media Server . . . . . . . . . . . . . . . . . . . . 136
Replacing the ribbon cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Removing the adapter support bracket and riser connector . . . . . . . . . . 138
Installing the new RSA card. . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Replacing the cover of the media server. . . . . . . . . . . . . . . . . . . . . 140
Connecting the cables to the RSA . . . . . . . . . . . . . . . . . . . . . . . . 140
Powering up the Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Restoring the RSA configuration . . . . . . . . . . . . . . . . . . . . . . . . . 141
Upgrading the RSA firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Checking the RSA installation . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Restoring the RSA defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

03-300529 Issue 1 June 2005 9
Job Aid: Replacing the Avaya S8500/B Media
Server—R2.2 or Later
!Important:
Important: Always check the Avaya Support Website for Product Support Notices at http://
support.avaya.com and select Communication Manager > Product Support
Notices.
This job aid describes the steps required to replace an Avaya S8500 and S8500B Media
Servers running Release 2.0 or later of Avaya Communication Manager. You should replace the
media server only to correct a problem, such as a functional failure of the motherboard, the hard
drive, or other components.
The hard drive in the replacement media server comes blank, and you have these choices:
●If you are using this blank hard drive, you must install the software from the CD-ROM that
the customer received from an earlier installation of Release 2.x software. The software
CD-ROM contains the Linux operating system and the appropriate release of Avaya
Communication Manager.
●If the hard drive in the failed media server is good, you can replace the blank hard drive in
the replacement media server with the old hard drive.
This job aid has different procedures for replacing the S8500 and S8500B media servers and is
divided into two main sections:
●Replacing the S8500 Media Server on page 22
●Replacing the S8500B Media Server on page 43
Required Equipment
Verify that you have the following equipment and tools on site:
●Replacement S8500 or S8500B Media Server
●CD-ROM with the software load (from the customer) if not reusing the hard drive
●Ethernet crossover cable for direct connection of your laptop to the media servers
●Flat-head screwdriver
●Cross-point (Phillips) screwdriver
●Electrostatic wrist ground strap and mat
●Paper clip (S8500 Media Server only)

Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later
10 Job Aids for Field Replacements: Avaya S8500 Media Servers
Pre-site tasks
Before you go on site, verify that the following tasks are done.
●Ask the customer for the Product ID for the media server being replaced. If the customer
does not have it, run the Automatic Registration Tool (ART) to obtain the Product ID
number and port number (customer dial-up) for the replacement media server.
●If the customer is using SNMP for alarming, you will need to get the IP addresses and
community names from the customer because the SNMP programming is not saved after
the replacement.
●If using the blank hard drive that comes with the media server, verify that you have the
correct software and software service pack. You must install the software on the
replacement media server, and you may need to install a software service pack.
●If using the blank hard drive that comes with the media server, verify that you have the
current license and Avaya authentication files to install on the replacement media server.
Go to the Remote Feature Activation (RFA) Web site to get them (http://rfa.avaya.com).
●Verify that the customer has a recent backup of all the system and translation files. This is
critical if the hard drive is not functional.
- For an S8500 Media Server, see Determining if a hard drive is functional on page 34.
●Verify with the customer that you have access permissions to backup and restore the data
from the network server.
Pre-site tasks for replacing an S8500/B Media Server
9Task Description
1 Obtain CD with the correct
software release Retrieve from the customer a CD containing Release 2.x of Communication Manager.
2Get software service pack, if
appropriate The Communication Manager software service pack file may be available on the CD. Otherwise, download
it to your laptop from the Avaya Support Web site
(http://support.avaya.com/). Select Downloads then
choose S8500Media Server.
3 Get all configuration
information for the media
server, for example, IP
addresses, server name,
DNS information, and so
forth.

Media server considerations
03-300529 Issue 1 June 2005 11
Media server considerations
●If the hard drive in the failed media server is good, go to Initial tasks for replacing an
S8500/B Media Server reusing the original hard drive on page 11.
●If the hard drive is not functional, make sure the customer has a recent backup of the
system files and translations that you can restore after you have replaced the hard drive. If
not, the media server needs to be reconfigured and translations input as if it were a new
installation. See Installing and Configuring the Avaya S8500 Media Server (03-300143) for
detailed procedures. Additionally, some illustrations of software installation and
configuration information appear later in this document.
Except where noted in the following checklist, see Upgrading Software and Firmware— Avaya
S8500 Media Server (555-245-111) on the Avaya S8300, S8500, and S8700 Media Server
Library CD-ROM,555-233-825 for details on the tasks.
Initial tasks for replacing an S8500/B Media Server reusing the original
hard drive
9Task Description
1 Log onto Maintenance Web
Interface Connect a crossover cable to the services port on the back of the media server. Open a browser on your
laptop. Type 192.11.13.6 and press Enter to log onto
the Maintenance Web Interface as craft or dadmin.
2Determine the software
release and any software
service packs
Under Server, click Software Version. Note the
software release and any installed software service
packs.
3 Determine if the customer
has a recent backup of data Under Data Backup/Restore, select Backup Logs to search for recent backup files. Check for the types of
data and dates. Verify that there is a recent,
successful backup of the system files and translations.
4Record alarms and verify
hard drive functionality Under Alarms, click Current Alarms.Note alarms on the media server not related to the hard drive.
In the Server alarms section, check the Source Listing
column for a HARD DISK entry. If it is there, then the
hard drive is failing and cannot be reused.
●To verify if the hard drive on the S8500 is
functional, see Determining if a hard drive is
functional on page 34.
1 of 3

Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later
12 Job Aids for Field Replacements: Avaya S8500 Media Servers
5 Back up the system files If the customer does not have a recent backup, you
must back up the files so they can be restored later.
1. Under Data Backup/Restore, click Backup Now.
2. Select Server and System Files, Security
Files, Avaya Call Processing (ACP)
Translations, and Save ACP translations prior
to backup.
3. Select the backup method normally used.
4. Click Start Backup to begin the back up
process.
6Record the OSSI numbers
(usedwhen thesystemdials
out to report alarms)
If the customer does not have these numbers, open
a Telnet session by typing telnet and press Enter.
1. Type almenable and press Enter.
2. Record the numbers.
3. Type exit and press Enter to close Telnet
session.
7 Suppress alarm origination Use telnet to access the Linux command line. Type
almsuppress -t 120 and press Enter to suppress
alarms for the duration of the replacement process.
(Maximum time is 2 hours.)
8Shut down the media server If the hard drive is functional, under Server, click
Shutdown This Server then unclick Restart Server
after Shutdown. Press the power-control button on
the front of the server. The internal fan shuts off.
Caution: Do not unplug a functioning server without
stopping all processes first. Failure to do this corrupts
the hard drive. This is especially important if you are
reusing the hard drive.
Caution: Do not hold down the power button for more
than a split second. Holding the button down too long
causes the media server to reboot.
9 Unplug the media server Unplug the power cord from the back of the media
server.
10 Unplug the RSA/SAMP Unplug the power cord from the RSA/SAMP.
11 Disconnect the modem Disconnect the modem from the RS-232 port on the
RSA or from the USB port on the SAMP.
12 Disconnect the LAN
connection from the RSA/
SAMP
Disconnect and label the LAN connection (if used)
from the Ethernet port on the RSA/SAMP
Initial tasks for replacing an S8500/B Media Server reusing the original
hard drive (continued)
9Task Description
2 of 3

Tasks to replace an S8500 Media Server
03-300529 Issue 1 June 2005 13
Tasks to replace an S8500 Media Server
13 Disconnect the cable from
the dual NIC (if used) Disconnect and label the cable from the Ethernet port on the dual NIC (if used).
14 S8500 only: disconnect the
crossover cable Disconnect the crossover cable from the services port on the back of the media server.
Initial tasks for replacing an S8500/B Media Server reusing the original
hard drive (continued)
9Task Description
3 of 3
Tasks for replacing an S8500 Media Server
9Task Description
1 Shut down the media
server If the hard drive is functional, under Server, click Shutdown This Server then unclick Restart Server
after Shutdown. Press the power-control button on
the front of the server. The internal fan shuts off.
Caution: Do not unplug a functioning server without
stopping all processes first. Failure to do this corrupts
the hard drive. This is especially important if reusing
the hard drive.
Caution: Do not hold down the power button for more
than a split second. Holding the button down too long
causes the media server to reboot.
2Unplug the media server Once the media server is completely shut down,
unplug the power cords from the media server and
RSA/SAMP.
Caution: Do not unplug a functioning server without
stopping all processes first. Failure to do this corrupts
the hard drive. This is especially important if reusing
the hard drive.
Disconnect and label the LAN connections from the
Ethernet ports on the RSA/SAMP and dual NIC (if
used).
Disconnect all attached devices, including the laptop,
both modems, and the external flashcard reader (if
used).
1 of 3

Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later
14 Job Aids for Field Replacements: Avaya S8500 Media Servers
3 Remove the media server
from the rack ●S8500, see Removing the S8500 media server
from the rack on page 23.
●S8500B, see Removing the S8500B media
server from the rack on page 44.
4Remove the cover of the
media server ●S8500, see Removing the cover of the S8500
media server on page 23.
●S8500B, see Removing the cover of the
S8500B media server on page 44.
5 Replacecomponentsin the
replacement media server Replace the remote access/maintenance board:
●S8500, replace the RSA in the replacement
media server with the original one from the
failed media server. See Reusing the Remote
Supervisor Adapter on page 27
●S8500B, replace the SAMP in the replacement
media server with the original one from the
failed media server. See Reusing the SAMP
(S8500B only) on page 47.
If the failed media server has the optional dual NIC,
you must move it to the replacement media server.
●S8500, see Reusing the optional network
interface card (S8500) on page 29.
●S8500B, see Reusing the optional network
interface card (S8500B) on page 49.
If the hard drive in the failed media server is good, you
must replace the one in the replacement media server
with the original one from the failed media server.
●S8500, see Reusing the S8500 media server’s
hard drive on page 24.
●S8500B, see Reusing the hard drive
(S8500B) on page 45.
6Replace the cover of the
replacement media server ●S8500, see Replacing the cover on the replacement S8500 media server on page 32.
●S8500B, see Removing the cover of the
S8500B media server on page 44.
7 Install the replacement
media server into the rack ●S8500, see Installing the replacement S8500
media server in the rack on page 32.
●S8500B, see Installing the replacement S8500B
media server in the rack on page 51.
Tasks for replacing an S8500 Media Server (continued)
9Task Description
2 of 3

Final tasks
03-300529 Issue 1 June 2005 15
Final tasks
●If you are not reusing the old hard drive, you must install the Linux operating system and
Avaya Communication Manager on the blank hard drive, then restore the backed up
system files to the media server. Follow the procedure in Final tasks for replacing an
S8500/B Media Server using the blank hard drive on page 16.
●If you are reusing the old hard drive, follow the procedure in Final tasks for replacing an
S8500/B Media Server reusing the original hard drive on page 21.
Note:
Note: If at any time you cannot log into the media server or RSA/SAMP card, clear the
ARP cache.
8Note: Skip this step if
reusing the original hard
drive.
Insert the software CD in
the CD-ROM drive of the
media server, if using the
blank hard drive
Use an end on the paper clip to push the button to
open the CD-ROM drawer. Place the Communication
Manager CD in the drawer and close it.
The software CD contains boot software that the
media server automatically accesses when you power
up the media server.
9 Reconnect attached
devices Reconnect the LAN connections to the Ethernet ports on the RSA/SAMP and dual NIC (if used).
Reconnect all attached devices, including the laptop,
both modems, and the external flashcard reader (if
used).
10 Power up the media server. Plug the power cords into the media server and RSA.
Press the power-control button on the front of the
media server.
Note: Wait at least 3 minutes for the media server to
complete its power up. Watch the power-on LED on
the media server.
11 Note: Skip this step if using
a new hard drive.
Test the hard drive by
logging onto the
Maintenance Web
Interface.
Connect a crossover cable to the services port on the
back of the media server. Open a browser on your
laptop. Type 192.11.13.6 and press Enter to log
onto the Maintenance Web Interface as craft or
dadmin. Log in as craft or dadmin.
Under Server, click Status Summary and note the
information concerning the hard drive.
Tasks for replacing an S8500 Media Server (continued)
9Task Description
3 of 3

Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later
16 Job Aids for Field Replacements: Avaya S8500 Media Servers
Using the blank hard drive
Using this procedure means that you are not re-using the old hard drive.
Final tasks for replacing an S8500/B Media Server using the blank hard drive
9Task Description
1 Disconnect the RJ45 cable Disconnect the Ethernet RJ45 crossover cable from
the Services port on the media server.
2Clear ARP cache on laptop
if you cannot log in From a DOS command line, type arp -d 192.11.13.6 and press Enter.
3 Connect laptop to the RSA/
SAMP card ●RSA: connect to the Ethernet port (see Note
Figure 5: S8500 rear panel on page 33) using a
crossover cable
●SAMP: see Figure 11: S8500B rear panel on
page 52
4Log into the RSA/SAMP
card Open a browser on your laptop. Type 192.11.13.6 and press Enter to log into the RSA/SAMP.
Note: Use the initial installation craft login and the
initial RSA password.
5 Set a timeout value ●RSA: On the RSA welcome screen, on the
Inactive session timeout value field, select no
timeout and click Continue. This allows 60
minutes of use before disconnecting.
●SAMP: At the Augmentix home page select
Controls. Select boot protection timer. Select
a value of 0. Click on set control. Logout of the
SAMP.
6RSA (S8500) only: set the
loader watchdog timeout Under ASM Control, click System Settings. Scroll down to the Server Timeouts section, and in the
Loader watchdog field, select disabled and click
Save.
7 Log off the RSA/SAMP Click Log Off.
8Disconnect the RSA/SAMP
LAN cable Disconnect the Ethernet RJ45 cable from the RSA/ SAMP Ethernet port.
9 Connect laptop to the
media server Connect a crossover cable to the services port on the back of the media server and wait about 3 minutes
from the time you boot up the server before trying to
access the information on the CD.
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Final tasks
03-300529 Issue 1 June 2005 17
10 Clear ARP cache on laptop From a DOS command line, type arp -d
192.11.13.6 and press Enter.
11 Set Telnet parameters (if
necessary) Use telnet to access the Linux command line. Type telnet 192.11.13.6 and press Enter.
Type unset crlf and press Enter.
Type display and press Enter to verify that message
says Sending only CR
Type exit and press Enter to close Telnet session.
12 Install Communication
Manager You must install the software from the CD.
●For procedure details for an S8500, see
Installing the software on the S8500 media
server on page 37.
●For procedure details for an S8500B, see
Installing the software on the S8500B media
server on page 53.
13 Log onto the Maintenance
Web Interface Open a browser on your laptop. Type 192.11.13.6 and press Enter to log onto the Maintenance Web
Interface. Log in as craft or dadmin.
Note: Use the initial installation login craft and the
initial password.
14 Set alarm suppression on
the media server Using Telnet on the Linux command prompt screen, type almsuppress -y and press Enter to enable
alarm suppression.
15 Check software version on
the Maintenance Web page Under Server, click Software Version to verify that the hard drive has the current release of Communication
Manager.
16 Copy files to the media
server Copy the license and Avaya authentication files and the software service pack file, if any, to the media
server.
Under Miscellaneous, click Download Files.
Browse to select the file for downloading and click
Download.
Final tasks for replacing an S8500/B Media Server using the blank hard drive (continued)
9Task Description
2 of 6

Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later
18 Job Aids for Field Replacements: Avaya S8500 Media Servers
17 Configure the network
parameters and verify
connectivity (optional)
You must re-administer the Ethernet port connecting to
the customer’s network.
Under Server Configuration, click Configure Server
and click Continue.
Click Continue through the pages until you get to the
Specify how you want to use this wizard page.
Select Configure individual services and click
Continue.
Fill in the correct IP address, Gateway, and Subnet
mask (or use the default addresses) for the Ethernet
port (Eth0) and select AUTOSENSE for the speed and
click Change. Close the window.
Under Diagnostics, click Ping. Type the IP address of
the server where the files are backed up and click
Execute Ping to verify that you can access the
customer’s network.
18 Restore the system files
and translations
If there were no backup
files, configure the media
server
Under Servers, click Software Version. Note the
Release String data.
Under Data Backup/Restore, click View/Restore Data.
Caution: Do not restore files if they are from a software
load different from the load now running on the media
server; for example, if the software load of the
backed-up files was S8x00-02.0-00.0.219.0 and the
media server is now running load
S8x00-02.0-00.0.219.1.
Match the Release String data from the Software
Version page with the listing provided.
●For procedure details for an S8500, see
Restoring the S8500 system files on page 40.
●For procedure details for an S8500B, see
Restoring the system files (S8500B) on page 57.
See Installing and Configuring the Avaya S8500 Media
Server, 03-300143.
19 Verify date and time Under Server, click Server Date/Time. Make changes
as necessary.
Final tasks for replacing an S8500/B Media Server using the blank hard drive (continued)
9Task Description
3 of 6

Final tasks
03-300529 Issue 1 June 2005 19
20 Install software service
pack, if any You may need to install a software service pack.
●For procedure details for an S8500, see
Installing service pack files on the S8500 media
server on page 38.
●For procedure details for an S8500B, see
Installing service pack files on the S8500B
media server on page 55.
Note: Skip this procedure if there is no software
service pack file to install.
21 Verify that the service pack
is installed Under Server, click Software Version to verify the software service pack versions.
22 Verify media server
configuration ●For procedure details for an S8500, see Verifying the S8500 media server
configuration on page 42
●For procedure details for an S8500B, see
Verifying the S8500B media server
configuration on page 58.
Note: If there was no backup file to restore, you need
to reconfigure the media server. Get the configuration
data from the customer.
23 Install the license and
Avaya authentication files Under Security, click License File and select “Install the license I previously downloaded” and click Submit.
Click Avaya Authentication and click Submit.
24 Copy translations Using a SAT screen, type reset system 4 to copy
translations to disk.
25 Log in from the SAT Type telnet 192.11.13.6 50.23 and press
Enter.
26 Check the translations Using the SAT screen, type list configuration
all and press Enter and check that all the hardware
displays.
27 Test the hard drive by
logging onto the
Maintenance Web Interface
Connect a crossover cable to the services port on the
back of the media server. Open a browser on your
laptop. Type 192.11.13.6 and press Enter to log
onto the Maintenance Web Interface as craft or
dadmin.
Under Server, click Status Summary and note the
information concerning the hard drive.
28 Pingtheconnectionson the
media server Under Diagnostics, click Ping. Ensure that all connections, IPSI boards, and all administered
connections respond.
Final tasks for replacing an S8500/B Media Server using the blank hard drive (continued)
9Task Description
4 of 6

Job Aid: Replacing the Avaya S8500/B Media Server—R2.2 or Later
20 Job Aids for Field Replacements: Avaya S8500 Media Servers
29 Resolve alarms on the
media server Under Alarms, click Current Alarms. Compare these against the recorded alarms from Checklist 2, step 4.
Clear any alarms that appear.
Using a SAT screen, type display alarms and
press Enter.
For instructions on resolving alarms, see Maintenance
Alarms Reference, 555-245-102.
30 Check the health of the
media server Using a SAT screen, type list ipserver-interface and status health. Check
that all connections are working correctly.
31 Save translations Using a SAT screen, type save translation and
press Enter to back them up.
32 Administer backup
schedule on the media
server
Under Data Backup/Restore, click Schedule Backup
to re-administer the media server’s backup schedule.
33 Back up files on the media
server Under Data Backup/Restore, click Backup Now.
Click Start Backup to begin the back up process.
34 Set the Product ID on the
media server Type productid -p product_id and press Enter, where product_id is the product ID you received
from the customer or the ART tool. It should be the
same product ID as the old hard drive.
35 Release alarm suppression
on the media server Using telnet on the Linux command prompt screen, type almsuppress -n and press Enter to release
alarm suppression.
Note: Only do this if you want to release it before the
time you set earlier runs out (maximum of 2 hours)
36 Log off all administration
applications When you have completed all the administration, log off the media server.
37 Disconnect from the media
server Disconnect the laptop from the media server.
38 RSA only: Clear ARP
cache on laptop if you
cannot log in
From a DOS command line, type arp -d
192.11.13.6 and press Enter.
39 RSA only: Connect laptop
to the RSA card Connect to the Ethernet port (to the right of the serial connector) on the back of the RSA card using a
crossover cable.
Final tasks for replacing an S8500/B Media Server using the blank hard drive (continued)
9Task Description
5 of 6