Avaya IP Office 2402 User manual

2402 Digital Telephone
User’s Guide
555-233-789
Issue 1
October 2003

NOTICE
While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Avaya Inc. can
assume no responsibility for any errors. Changes or corrections to the
information contained in this document may be incorporated into future issues.
HEARING AID COMPATIBILITY
The 2402 telephone is Hearing Aid Compatible (HAC) and has “HAC” printed
on it.
YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY
Avaya Inc. does not warrant that this product is immune from or will prevent
unauthorized use of common-carrier telecommunication services or facilities
accessed through or connected to it. Avaya Inc. will not be responsible for any
charges that result from such unauthorized use. Product administration to
prevent unauthorized use is your responsibility and your system manager
should read all documents provided with this product to fully understand the
features available that may reduce your risk of incurring charges.
TRADEMARKS
DEFINITY is a registered trademark of Avaya Inc.
OBTAINING PRODUCTS
To learn more about Avaya Inc. products and to order any of these products,
access the Avaya web site at www.avaya.com.
THE “CE” MARK
If the “CE” mark is affixed to this equipment, it means that it conforms to the
European Union Electromagnetic Compatibility Directive (89/336/EEC) and the
Low Voltage Directive (73/23/EEC).
© 2003 Avaya Inc.
All Rights Reserved
Printed in USA

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Contents
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2402 Telephone Components . . . . . . . . . . . . . . . . . . . . . . 6
Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2402 Telephone User Checklist . . . . . . . . . . . . . . . . . . . . . 9
Call Appearance and Call Identification Displays . . . . . 10
Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Personalized Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Performing a Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using Selected Voice Features . . . . . . . . . . . . . . . . . . . . 17
How to Access a Voice Feature . . . . . . . . . . . . . . . . . . 17
Tones and Their Meaning. . . . . . . . . . . . . . . . . . . . . . . . . 24
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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Overview
The 2402 Digital Telephone is a two-line digital telephone for use with an
Avaya call processing system. This guide covers how to use your new 2402
Digital Telephone. This document is intended for telephone users who have a
2402 on their desks. It is not intended to be a technical reference guide for
System Administrators or telephone technicians.
Safety Information
Your 2402 telephone has been manufactured according to industry standards
for quality and safety assurance. When using your telephone, follow
recommended safety precautions to reduce the risk of fire, electric shock, and
personal injury. See the 2400 Series Telephone Installation and Safety
Instructions that were packaged with your telephone.

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2402 Telephone Components
Refer to Figure 1 below to familiarize yourself with your 2402 telephone
display, buttons, and programmable features.
FIGURE 1 2402 Telephone Components
Table 1 describes the 2402 telephone components presented in Figure 1.
1
4
2
6
7
3
10
14
13
12
11
8
CONFERENCE
9
5

7
TABLE 1 The 2402 Telephone Components
The following items correspond to the numbers in Figure 1.
1) Call appearance buttons — For
accessing incoming/outgoing lines. 8) Drop button — Disconnects the current call. If you are on a conference
call, press this button to drop the last
person you added to the conference.
2) Display — This area shows status
for the call appearances, the caller ID
information for a call, the current date
and time, and information provided by
the Avaya call processing system.
9) Redial button — Dials the last
number you dialed.
3) Message lamp — This lamp is lit
when a message has arrived in your
voice mailbox. By default, this lamp
flashes to alert you to incoming calls.
You can retrieve messages using the
button.
10) Dialpad — Standard 12-button pad
for dialing telephone numbers.
4) Messages button — For
retrieving messages. 11) Volume control buttons — For adjusting speaker, handset, or ringer/
button click volume depending on
which component is in use.
5) Hold button — For placing calls on
hold. 12) Mute button — For turning off the handset microphone. When the
Mute feature is active, the associated
lamp turns on and the person at the
other end of the call cannot hear you.
6) Transfer button — For transferring
calls. 13) Feature button — For using features that your system
manager has administered on your
2402 telephone.
7) Conference button — For
conferencing calls. 14) Speaker button — For accessing the built-in one-way speaker.
The lamp associated with this button
turns on when the speaker is active.

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Headsets
To make or answer a call with a headset, you must take the handset offhook.
To disconnect, you must hang up the handset.
Headsets consist of a headpiece (1in Figure 2 below) and modular base unit
(2). The base unit plugs into the Handset jack (3).
FIGURE 2 The Headset Attached to a 2402 Telephone
The following headsets can be used with the 2402 telephone:
— Starset top H31
— Mirage top H41
— Mirage top H41N
— Supra Monaural top H51
— Supra Monaural NC top H51N
— Supra Binaural top H61
— Supra Binaural NC top H61N
— Encore Monaural Voice Tube H91
— Encore Monaural NC top H91N
— Encore Binaural Voice Tube H101
— Encore Binaural NC top H101N
CONFERENCE
1
2
3

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— Tristar Voice Tube top H81
— Tristar Noise Canceling top H81N
— Duoset (Supra Starter) Voice Tube H141 Headband only
— Duoset (Supra Starter NC) Noise Canceling top H141N
Headband only
— Duoset (Earset Starter) Voice Tub top H141 Earhooks only
— Duoset (Earset Starter NC) Noise Canceling top H141N
Earhooks only
— Duoset (Starter Special VT) Voice Tube top H141
Headband & Earhooks
— Duoset (Starter Special NC) Noise Canceling top H141N
Headband & Earhooks
2402 Telephone User Checklist
The remainder of this guide contains procedures for using the 2402 telephone.
The following table directs you to sections explaining specific activities you
may want to perform.
To See
Understand call appearance
displays “Call Appearance and Call Identification Displays” on page 10
Handle calls (that is, answer and
make calls, hold calls, transfer
calls, redial numbers, set up
conference calls, etc.)
“Call-Handling Features” on page 12
Retrieve voice mail messages “Getting Messages” on page 15
Change ring pattern and visual ring
settings “Personalized Settings” on page 16
Check lamp and display
component status “Performing a Self Test” on page 17
Use features that your system
manager has administered on your
2402 telephone or has supplied
you with the required feature
access codes.
“Using Selected Voice Features” on
page 17

10
Call Appearance and Call
Identification Displays
The 2402 displays the status of the two call appearances, the caller ID
information, the current date and time, and information provided by the Avaya
call processing system.
The date and time information isprovided by your call processing system. This
information is displayed on the top line of the display when the telephone is
idle.
Note: After initially plugging in a 2402 telephone or after a power outage, it
may take several minutes before the time and date appear on the
screen. If the date and time displayed are incorrect, contact your
system manager.
The 2402 has two call appearances, which are accessed by pressing the a
and bbuttons located to the left of the display.
When you receive or make calls, the available call identification information is
displayed with the corresponding call appearance letter on the first line of the
display. Even though information is displayed for one call appearance at a
time, a status icon will be displayed next to the corresponding call appearance
button to show the status of each appearance when there is activity on both.
For example, if call appearance ais hold, and you are active on a call on call
appearance b, the hold icon will appear next to button a, the active icon will
appear next to button b, and the available call identification information for the
active call (call appearance b) will appear on the first line of the display. (See
Figure 3.)
FIGURE 3 Sample Display with Two Calls
When you dial an extension, that number is shown and then replaced by the
called party’s name and extension. The call identification information
associated with an extension is provided by the call processing system. When
a call is received from another extension, the caller’s name is shown;
when a call is received from outside, the calling number (if available),
“OUTSIDE CALL,” or a trunk identifier is shown.
When a call arrives at the 2402 telephone, the bell icon blinks on the
corresponding call appearance (see “Status Icons” on page 11). After you
answer the call, the active call icon is displayed.
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