Avery Dennison Monarch FreshMarx 9417+ Solution Service manual

OPERATOR’S
HANDBOOK
Avery Dennison®
Monarch®FreshMarx®
9417+ Solution
TC9417POH Rev. A%/1
© 2016 Avery Dennison Corp.
All rights reserved.

Each product and program carries a respective written warranty, the only warranty on which the customer
can rely. Avery Dennison reserves the right to make changes in the product, the programs, and their
availability at any time and without notice. Although Avery Dennison has made every effort to provide
complete and accurate information in this manual, Avery Dennison shall not be liable for any omissions or
inaccuracies. Any update will be incorporated in a later edition of this manual.
©2016 Avery Dennison Corporation. All rights reserved. No part of this publication may be reproduced,
transmitted, stored in a retrieval system, or translated into any language in any form by any means, without
the prior written permission of Avery Dennison.
Trademarks
Monarch®, Freshmarx®, and Avery Dennison® are trademarks of Avery Dennison Corp.
Avery Dennison
170 Monarch Lane
Miamisburg, OH 45342

i
TABLE OF CONTENTS
GETTING STARTED..................................................................................................................................1-1
Audience..............................................................................................................................................1-1
Printer Overview..................................................................................................................................1-1
Connecting the Power Cord.................................................................................................................1-2
About the Setup Wizard.......................................................................................................................1-2
Using the Keypad................................................................................................................................1-2
LOADING LABELS....................................................................................................................................2-1
Loading the Left Printer.......................................................................................................................2-1
Loading the Right Printer.....................................................................................................................2-3
USING THE APPLICATION .......................................................................................................................3-1
Employee ID........................................................................................................................................3-1
Logging On.......................................................................................................................................3-1
Logging Off......................................................................................................................................3-2
Using theMain Screen ........................................................................................................................3-3
LanguageToggle.............................................................................................................................3-4
Button Modes.......................................................................................................................................3-5
Feeding a Label...................................................................................................................................3-6
Playing Videos.....................................................................................................................................3-6
Tools Menu......................................................................................................................................3-6
Video Product Button.......................................................................................................................3-7
Label & Video Product Button..........................................................................................................3-8
Viewing Documents.............................................................................................................................3-9
Document Product Button ................................................................................................................3-9
Viewing LogFiles..............................................................................................................................3-10
Starting a Timer.................................................................................................................................3-11
Viewing Active Timers.......................................................................................................................3-12
Removing aTimer..............................................................................................................................3-12
Viewing Alarms..................................................................................................................................3-13
Stopping an Alarm..........................................................................................................................3-14
Using the Search Feature..................................................................................................................3-15
Exiting the Application.......................................................................................................................3-17
PRINTING LABELS...................................................................................................................................4-1
Printing Freshness Labels...................................................................................................................4-1
Printing UseFirst Labels.....................................................................................................................4-2
Printing a Batch...................................................................................................................................4-3
CARE & MAINTENANCE...........................................................................................................................5-1
Clearing Label Jams............................................................................................................................5-1
Cleaning the Platen Roller and Printhead............................................................................................5-1
Cleaning the Display............................................................................................................................5-2
Cleaning the Printer.............................................................................................................................5-2

ii Operator’s Handbook
TROUBLESHOOTING................................................................................................................................6-1
Error Codes.........................................................................................................................................6-1
SPECIFICATIONS........................................................................................................................................1
System Specifications............................................................................................................................1
SupplySpecifications.............................................................................................................................1

Getting Started 1-1
GETTING STARTED
Use the Avery Dennison® Monarch® FreshMarx® 9417+ Solution for product
freshness and to label inventory. The printer is available as a single printer (left printer only)
or dual printer (left and right printer).
Audience
The Operator's Handbook is for users who print and apply freshness labels.
Your Manager or System Administrator should review the information in the System
Administrator’s Guide. It describes how to set the printer’s time and date, configure the
printer, and use the built-in FreshMarx application.
This revision of the manual is for FreshMarx application version 3.1 and higher. Version 3.1
includes secure file transfer protocol and in-application Wireless setup.
Printer Overview
1. Cover 6.
Power Cord Connection
2. Display 7.
Ethernet Port
3. Left Printer 8.
USB (Type B) Port
4. Right Printer 9.
USB (Type A) Port
5. Speaker 10.
Power Button
5B
1

1-2 Operator’s Handbook
Connecting the Power Cord
1. Plug the power cord into the socket on the side of the printer (#6 above).
2. Plug the other end of the power cord into a grounded electrical outlet.
3. Turn on the printer. Press the power button on the side of the printer (#10 above).
Warning: The printer should never be operated in a location where it can get wet. Personal
injury could result.
About the Setup Wizard
The first time the 9417+ printer is powered on or after updating the software, a setup wizard
appears. The wizard guides you through important tasks such as setting the printer’s language
and setting the time and date.
Using the Keypad
♦The default keypad is lowercase alphabetic. Press (Shift) to use uppercase
alphabetic characters.
♦Press to use numeric characters or symbols. Press to see the second page of
symbols; press to return to the first page of symbols. Press to return to the
lowercase alphabetic keypad.
Press and hold a key to use symbols and accented characters.

Loading Labels 2-1
LOADING LABELS
This chapter describes how to load labels for a single printer (left printer only) and
dual printer (left and right printers).
Loading the Left Printer
1. Turn on the printer. Press the power button on the side of the printer.
2. Open the cover.
3. Pull on the supply tab.
Note: When loading supply, open the supply lever as shown above.
4. Unlock the supply guide. Remove the supply guide from the supply holder.
5B
2

2-2 Operator’s Handbook
5. Place a roll of labels (label side up) on the supply holder.
6. Place the supply guide on the supply holder until it touches the supply. Lock the supply
guide.
7. Put the supply tab back.
8. Guide the labels along the inside edge and into the slot (behind the white roller). The
printer feeds the supply.
Note: Tear a straight edge on the supply before feeding it into the printer.

Loading Labels 2-3
9. Slide the supply lever next to the supply. Close the supply lever.
10. Close the cover.
Loading the Right Printer
1. Turn on the printer. Press the power button on the side of the printer.
2. Open the cover.
3. Pull on the supply tab.
4. Unlock the outer supply guide and remove it.

2-4 Operator’s Handbook
5. Place a roll of labels (label side up) on the supply holder.
6. Place the outer supply guide on the supply holder and lock it in place.
7. Unlock the inner supply guide and move it until it touches the supply. Lock it into place.

Loading Labels 2-5
8. Put the supply tab back.
9. Guide the labels along the outside edge and into the slot. The printer feeds the supply.
Note: Tear a straight edge on the supply before feeding it into the printer.
10. Slide the supply lever next to the supply and close it.
11. Close the cover.

2-6 Operator’s Handbook

Using the Application 3-1
USING THE APPLICATION
Employee ID
The Employee ID login may appear. This option is set by your Manager. Your printer may be
set to log out after a selected amount of printer idle time.
Logging On
To log on:
1. Turn on the printer.
2. Enter your Employee ID and press
(Enter).
Your ID must be 2-10 alphanumeric characters. Your Employee ID is shown on the screen.
6B
3

3-2 Operator’s Handbook
Logging Off
To log off:
1. Press (Tools).
2. Press Employee Logout.
Tools

Using the Application 3-3
Using the Main Screen
The main screen consists of a language toggle button (optional, set up by the System
Administrator), tools button, six product category buttons, each with tabs of product buttons.
The product category buttons and their tabs of product buttons are color-coded so you can
easily print freshness labels.
Select a new category by touching one of the color-coded buttons on the right side of the
screen.
Note: All products in a category may not appear on the screen. Use the numbered tabs at
the top of the screen to view more products.
Category
Buttons
Tools
Tabs
Product
Button
s

3-4 Operator’s Handbook
Language Toggle
Your printer may be set up to display two different languages. If your printer has the
Language Toggle Button (next to the Tools button) you can press it to show another language.
Press it again to return to the default language.
Note: English and Spanish were used as an example; your printer may show other
languages.
Language
Toggle Button

Using the Application 3-5
Button Modes
The button modes are:
♦Label – Prints labels (See Chapter 4, “Printing Labels”)
♦Timer – Starts a timer
♦Video – Plays a video
♦Document – Opens a document viewer
♦Label + Video – Prints labels with the option of first playing a video
♦Label + Document – Prints labels with the option of first viewing a document
♦Label + Timer – Prints labels and starts a timer
Once you create product buttons and exit Edit Mode, the buttons appear as shown:
♦Timer, video, document, and Label & Timer buttons have icons in the top right corner of the
button so you know the button’s function.
♦Label buttons are the default; they do not have an icon.
♦Label & video and label & document buttons do not have an icon because the button’s
primary function is to print a label. As a secondary function the user can view a video or a
document.

3-6 Operator’s Handbook
Feeding a Label
To feed a label:
1. Press (Tools).
2. Press Feed (left printer) or Feed (right printer). The feed arrow on the left feeds labels on
the left printer, the feed arrow on the right feeds labels on the right printer. If your printer
only has a left printer, the Feed (right printer) is disabled.
Playing Videos
Videos can be played through the Tools menu or by pressing a button (if your Administrator
linked a video to a button).
Tools Menu
To play a video:
1. Press (Tools).
2. Press Play Video.
3. Select the video you want to play, then press Play.

Using the Application 3-7
Video Product Button
Product buttons that play a video have a video player icon in the upper right corner.
When you press a video button, the video player opens and plays the video. The video player
opens the video in full screen mode. Tap the screen to exit full screen mode and use the
video player controls. You can pause the video, jump to a different place within the video,
adjust the volume, and exit the video player. Tap the screen again to return to full screen
mode.

3-8 Operator’s Handbook
Label & Video Product Button
When you press a Label & Video product button, the print quantity screen opens. To view the
video press Play Video. After the video concludes, you return to the print quantity screen
where you can print labels.