Axis Q1659 User manual

AXIS Q1659 Network Camera
User Manual

AXIS Q1659 Network Camera
Table of Contents
System overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
How to choose lens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
About network redundancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About power redundancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
How to access the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About the product's built-in help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About capture modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How to choose video compression format . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to reduce noise in low-light conditions . . . . . . . . . . . . . . . . . . . . . . . . . .
How to select exposure mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
How to maximize the details in the image . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
How to check the current rmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
How to upgrade the rmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
How to reset to factory default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Technical issues, clues and solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Performance considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Technical specications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
SD card slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
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AXIS Q1659 Network Camera
System overview
System overview
3

AXIS Q1659 Network Camera
roduct overview
roduct overview
1EF lens mount index
2EF-S lens mount index
3EF mount
4Unlock button
5Network connector (PoE)
6Power connector ( C input)
7microS card slot
8Status LE
9Network connector (SFP)
10 RS485/RS422 connector
11 Control button
12 I/O connector
13 Audio in
14 Audio out
15 Camera mount
16 Grounding screw
How to choose lens
There are several lens options for this camera. Which lens to choose depends on the surveillance requirements. The lenses have
different capabilities when it comes to light sensitivity and eld of view. See the product’s datasheet for lens alternatives.
About depth o eld and sensor size
The depth of eld depends on the lens aperture, the size of the image sensor and the distance to the scene. The lower the f-number
and larger the sensor, the shallower depth of eld. Due to the large sensor, the depth of eld is more shallow in this particular
4

AXIS Q1659 Network Camera
roduct overview
product than in traditional surveillance cameras. Depth of eld becomes shallower in dark conditions, due to the fact that the iris
opens up to provide enough light to the sensor.
To learn more, go to www.axis.com/learning/web-articles/lenses-for-network-video-cameras
About ocus and light sensitivity
The focus point is affected by the aperture (f-stop) of the lens. The lower the f-stop value, the more light reaches the image sensor.
The smaller the aperture, the deeper depth of eld which may lead to an unwanted absolute focus point. During low light conditions,
when the aperture is as large as possible, the depth of eld decreases and the image may therefore appear unfocused.
Examples of apertures for different f-numbers.
To calculate the distance between the camera and the object of interest in relation to scene dimensions, resolution, and focal length,
use the lens calculator tool, see www.axis.com/tools/lens-calculator
About lens lters
You can use any lter for standard optics to protect the lens from damages or to modify the image. This can be useful in difcult light
conditions, to lter certain wave lengths or to reduce reections.
About network redundancy
The software controls the network redundancy and requires that both network connectors (RJ45 and SFP) are connected. The SFP
module has higher priority than the RJ45 connector. If the connection between the SFP module and the switch is lost the product
switches to the RJ45 connector to establish a continued connection.
About power redundancy
The software controls the power redundancy. If, for example, the DC connection fails, the camera automatically switches to PoE.
Depending on the setup, the camera may restart for the change to take effect.
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AXIS Q1659 Network Camera
Setup
Setup
How to access the product
The product can be used with the following browsers:
• ChromeTM (recommended), Firefox®, Edge®, or Opera®with Windows®
• ChromeTM (recommended) or Safari®with OS X®
• ChromeTM or Firefox®with other operating systems.
How to access the product rom a browser
1. Start a web browser.
2. Enter the IP address or host name of the Axis product in the browser’s address eld.
To access the product from a Mac computer (OS X), go to Safari, click on Bonjour and select the product from the
drop-down list.
If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about
how to discover and assign an IP address, see the document Assign an IP Address and Access the Video Stream on Axis
Support web at www.axis.com/support
Note
To show Bonjour as a browser bookmark, go to Safari > Preferences.
3. Enter your username and password. If this is the rst time the product is accessed, the root password must rst be
congured.
4. The product’s live view page opens in your browser.
Note
The controls and layout of the live view page may have been customized to meet specic installation requirements and
user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in
your own live view page.
About secure passwords
Important
When setting the initial password, the password is sent in clear text over the network. If there is a risk of network snifng,
rst set up a secure an encrypted HTTPS connection before resetting the passwords.
The device password is the primary protection for the data and services. Axis’ products do not impose a password policy as products
may be used in various types of installations, but to protect your data do the following:
• Don’t use the default password that comes with the products.
• Use a password with at least characters, preferably using a password generator.
• Don’t expose the password.
• Change password at a recurring interval, at least once a year.
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AXIS Q1659 Network Camera
Setup
Set a password or the root account
Important
The default administrator user name root is permanent and cannot be deleted. If the password for root is lost, the product
must be reset to the factory default settings.
The default root account has full privileges and should be reserved for administrative tasks. Always create a user account with limited
privileges for daily use. This reduces the exposure of the administrative account.
1. Make sure to follow the instructions about secure passwords, see About secure passwords on page 6 .
2. Type a password and then retype it to conrm the spelling.
3. Click Create login. The password has now been congured.
About the product's built-in help
To set up the product, you need to access the product’s webpage. In the webpage you can also nd detailed instructions in the
product’s built-in help.
About capture modes
A capture mode consists of a resolution and the corresponding frame rate available in the product. The capture mode setting
affects the camera’s eld of view and aspect ratio.
The lower resolution capture mode is cropped out from the highest resolution.
The image shows how the eld of view and aspect ratio can change between two different capture modes.
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AXIS Q1659 Network Camera
Setup
How to select capture mode
What capture mode to choose depends on the requirements of frame rate and resolution for the specic surveillance setup. See
the datasheet for specications about available capture modes. To nd the latest version of the datasheet, go to www.axis.com >
product > Support & Documentation.
How to choose video compression ormat
Deciding which compression method to choose depends on your viewing requirements, and on the properties of your network. The
available options are:
Motion JPE
Motion JPEG or MJPEG is a digital video sequence that is made up of a series of individual JPEG images. These images are then
displayed and updated at a rate sufcient to create a stream that shows constantly updated motion. For the viewer to perceive motion
video the rate must be at least 16 image frames per second. Full motion video is perceived at 30 (NTSC) or 25 (PAL) frames per second.
The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image
contained in the stream.
H.264 or MPE -4 Part 10/AVC
Note
H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. Installing additional unlicensed
copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.
H.264 can, without compromising image quality, reduce the size of a digital video le by more than 0% compared to the Motion
JPEG format and by as much as 50% compared to the MPEG-4 standard. This means that less network bandwidth and storage space
are required for a video le. Or seen another way, higher video quality can be achieved for a given bitrate.
For more information, see www.axis.com/learning/web-articles/technical-guide-to-network-video/compression-formats
How to ocus
1. Go to the Image tab in the product’s webpage.
2. Click Autofocus.
Focus aid
If the autofocus function is not sufcient, or to prevent focus from being lost when the lighting conditions changes from day to
night, we recommend that you use the focus aid. Follow the instructions in the focus aid window to set the aperture as large as
possible before turning on autofocus. This makes the camera keep focus when the lighting conditions changes.
How to reduce noise in low-light conditions
To reduce noise in low-light conditions, you can adjust one or more of the following settings:
• Make sure that the exposure mode is automatic.
Note
Increasing the max shutter value can result in motion blur.
• The shutter speed should be as slow as possible, which means you should set max shutter to the highest possible value.
• Reduce sharpness in the image.
• Try lowering the max gain value.
If the above settings do not improve the image sufciently, change to a lens with a lower f-value.
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AXIS Q1659 Network Camera
Setup
For detailed instructions, go to the product’s built-in help.
How to select exposure mode
There are several exposure mode options in the camera that adjusts aperture, shutter speed, and gain to improve image quality for
specic surveillance scenes. In the Image tab, select between the following options:
• For most use cases, select Automatic exposure.
• For fast moving objects that require a fast or xed shutter, select Automatic aperture.
• To maintain a longer depth of eld or focus range, select Automatic shutter.
• For environments with certain articial lighting, for example uorescent lighting, select Flicker-free.
• For environments with certain articial light and bright light, for example outdoors with uorescent lighting at night and
sun during daytime, select Flicker-reduced.
• If you need full control of all parameters, mostly useful for scenes with little change in lighting, select Manual.
For more detailed instructions, go to the product’s built-in help.
How to maximize the details in the image
Important
If you maximize the details in the image the bitrate becomes higher which in turn might result in reduced frame rate.
• Make sure to select the capture mode with the highest resolution.
• Set the compression as small as possible.
• Select MJPEG streaming.
• Turn off the Zipstream functionality.
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AXIS Q1659 Network Camera
Troubleshooting
Troubleshooting
How to check the current rmware
Firmware is the software that determines the functionality of network devices. One of your rst actions when troubleshooting a
problem should be to check the current rmware version. The latest version may contain a correction that xes your particular
problem.
To check the current rmware:
1. Go to the product’s webpage.
2. Click on the help menu.
3. Click About.
How to upgrade the rmware
Important
Precongured and customized settings are saved when the rmware is upgraded (provided that the features are available in
the new rmware) although this is not guaranteed by Axis Communications AB.
Note
When you upgrade the product with the latest rmware, the product receives the latest functionality available. Always read
the upgrade instructions and release notes available with each new release before upgrading the rmware. To nd the latest
rmware and the release notes, go to www.axis.com > product > Support & Documentation.
1. Download the latest rmware le to your computer, available free of charge at www.axis.com/support/rmware
2. Log in to the product as an administrator.
3. Go to Settings > System > Maintenance in the product’s webpage and follow the instructions.
4. The upgrade takes a while, don't break the power to the product. When the upgrade is nished, the product restarts
automatically.
AXIS Camera Management can be used for multiple upgrades, see www.axis.com/products/axis-camera-management for more
information.
How to reset to actory de ault settings
Important
Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to
the factory default values.
To reset the product to the factory default settings:
1. Disconnect power from the product.
2. Press and hold the control button while reconnecting power. See Product overview.
3. Keep the control button pressed for 15–30 seconds until the status LED indicator ashes amber.
4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset
to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90
5. Use the installation and management software tools to assign an IP address, set the password, and access the video stream.
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AXIS Q1659 Network Camera
Troubleshooting
The installation and management software tools are available from the support pages on www.axis.com/support
Technical issues, clues and solutions
If you can’t nd what you’re looking for here, try the troubleshooting section at www.axis.com/support
Problems upgrading the rmware
Firmware upgrade failure If the rmware upgrade fails, the product reloads the previous rmware. The most common reason
is that the wrong rmware le has been uploaded. Check that the name of the rmware le
corresponds to your product and try again.
Problems setting the IP address
When using ARP/Ping Try the installation again. The IP address must be set within two minutes after power has been
applied to the product. Ensure that the ping length is set to 40 .
The product is located on a
different subnet
If the IP address intended for the product and the IP address of the computer used to access the
product are located on different subnets, you cannot set the IP address. Contact your network
administrator to obtain an IP address.
The IP address is being used
by another device
Disconnect the Axis product from the network. Run the ping command (in a Command/DOS
window, type ping and the IP address of the product):
• If you receive: Reply from <IP address>: bytes=32; time=10...
this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the product.
• If you receive: Request timed out, this means that the IP address is available
for use with the Axis product. Check all cabling and reinstall the product.
Possible IP address conict
with another device on the
same subnet
The static IP address in the Axis product is used before the DHCP server sets a dynamic address.
This means that if the same default static IP address is also used by another device, there may
be problems accessing the product.
The product cannot be accessed from a browser
Cannot log in When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You may need to manually type http or https in the browser’s address eld.
If the password for the user root is lost, the product must be reset to the factory default settings.
See How to reset to factory default settings.
The IP address has been
changed by DHCP
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has
been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the
network. Identify the product using its model or serial number, or by the DNS name (if the name
has been congured).
If required, a static IP address can be assigned manually. For instructions, go to
www.axis.com/support.
The product is accessible locally but not externally
Router conguration Check that your router allows incoming data trafc to the Axis product. The router must support
UPnPTM.
Firewall protection Check the Internet rewall with your network administrator.
Problems with streaming H.264
Multicast H.264 only
accessible by local clients
Check if your router supports multicasting, or if the router settings between the client and the
product need to be congured. The TTL (Time To Live) value may need to be increased.
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AXIS Q1659 Network Camera
Troubleshooting
No multicast H.264
displayed in the client
Check with your network administrator that the multicast addresses used by the Axis product
are valid for your network.
Check with your network administrator to see if there is a rewall preventing viewing.
Poor rendering of H.264
images
Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer’s website.
Color saturation is different
in H.264 and Motion JPEG
Modify the settings for your graphics adapter. Go to the adapter’s documentation for more
information.
Lower frame rate than
expected
• See Performance considerations on page 12.
• Reduce the number of applications running on the client computer.
• Limit the number of simultaneous viewers.
• Check with the network administrator that there is enough bandwidth available.
• Lower the image resolution.
• In the product’s webpage, set a capture mode that prioritizes frame rate. Changing the
capture mode to prioritize frame rate might lower the maximum resolution depending
on the product used and capture modes available.
Per ormance considerations
When setting up your system, it is important to consider how various settings and situations affect the performance. Some factors
affect the amount of bandwidth (the bitrate) required, others can affect the frame rate, and some affect both. If the load on the
CPU reaches its maximum, this also affects the frame rate.
The following factors are the most important to consider:
• High image resolution or lower compression levels result in images containing more data which in turn affects the
bandwidth.
• Access by large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.
• Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and
bandwidth.
Use identical streams wherever possible to maintain a high frame rate. Stream proles can be used to ensure that
streams are identical.
• Accessing Motion JPEG and H.264 video streams simultaneously affects both frame rate and bandwidth.
• Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.
• Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.
• Heavy network utilization due to poor infrastructure affects the bandwidth.
• Viewing on poorly performing client computers lowers perceived performance and affects frame rate.
• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and
the general performance.
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AXIS Q1659 Network Camera
Technical specifications
Technical specifications
To nd the latest version of the datasheet, go to www.axis.com > product > Support & Documentation.
For location of the components, see Product overview on page 4 .
LED indicators
Status LED Indication
Green Connection and normal operation.
Amber Steady during startup. Flashes during rmware upgrade or reset to factory default.
SD card slot
NONO
NOTICETICE TICE
• Risk of damage to SD card. Do not use sharp tools, metal objects, or excessive force when inserting or removing the
SD card. Use your ngers to insert and remove the card.
• Risk of data loss and corrupted recordings. Do not remove the SD card while the product is running. Disconnect power or
unmount the SD card from the product’s webpage before removal.
This product supports microSD/microSDHC/microSDXC cards (not included).
For SD card recommendations, see www.axis.com
Buttons
Control button
The control button is used for:
• Resetting the product to factory default settings. See How to reset to factory default settings on page 10.
• Connecting to an AXIS Video Hosting System service. To connect, press and hold the button for about 3 seconds until the
status LED ashes green.
Connectors
Network connector
RJ45 Ethernet connector with Power over Ethernet (PoE).
SFP connector.
NONO
NOTICETICE TICE
The product shall be connected using a shielded network cable (STP) or an optical ber cable. All cables connecting the
product to the network shall be intended for their specic use. Make sure that the network devices are installed in
accordance with the manufacturer’s instructions. For information about regulatory requirements, see the Installation
Guide available at www.axis.com
About I/O connectors
Use the I/O connector with external devices in combination with, for example, tampering alarms, motion detection, event triggering,
and alarm notications. In addition to the 0 V DC reference point and power (DC output), the I/O connector provides the interface to:
13

AXIS Q1659 Network Camera
Technical specifications
Digital output - For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX®
Application Programming Interface or in the product’s webpage.
Digital input - For connecting devices that can toggle between an open and closed circuit, for example PIR sensors, door/window
contacts, and glass break detectors.
4-pin terminal block
Function Pin Notes Specications
0 V DC (-) 1DC ground 0 V DC
DC output 2Can be used to power auxiliary equipment.
Note: This pin can only be used as power out.
12 V DC
Max load = 50 mA
Digital input – Connect to pin 1 to activate, or leave oating
(unconnected) to deactivate.
0 to max 30 V DCCongurable
(Input or Output)
3–4
Digital output – Connected to pin 1 when activated, oating
(unconnected) when deactivated. If used with an inductive load, e.g.
a relay, a diode must be connected in parallel with the load, for
protection against voltage transients.
0 to max 30 V DC, open drain,
100 mA
10 V C (-)
2C output 12 V, max 50 mA
AI/O congured as input
BI/O congured as output
Audio connector
The Axis product has the following audio connectors:
•Audio in (pink) – 3.5 mm input for a mono microphone, or a line-in mono signal.
14

AXIS Q1659 Network Camera
Technical specifications
•Audio out (green) – 3.5 mm output for audio (line level) that can be connected to a public address (PA) system or an
active speaker with a built-in amplier. A stereo connector must be used for audio out.
For audio in, the left channel is used from a stereo signal.
3.5 mm audio connectors
(stereo)
1 Tip 2 Ring 3 Sleeve
Audio Input Microphone/Line in Ground
Audio Output Line out, mono (stereo connector
compatible)
Line out, mono (stereo connector
compatible)
Ground
Power connector
2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant
limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output
current limited to ≤5 A.
Power supply 20–2 V DC, max 15. W
RS485/RS422 connector
Two 2-pin terminal blocks for RS4 5/RS422 serial interface used to control auxiliary equipment such as pan-tilt devices.
The serial port can be congured to support:
• Two-wire RS4 5 half duplex
• Four-wire RS4 5 full duplex
• Two-wire RS422 simplex
• Four-wire RS422 full duplex point to point communication
Function Pin Notes
RS4 5B alt RS4 5/422 RX(B) 1
RS4 5A alt RS4 5/422 RX(A) 2
RX pair for all modes (combined RX/TX for 2-wire RS4 5)
RS4 5/RS422 TX(B) 3
RS4 5/RS422 TX(A) 4
TX pair for RS422 and 4-wire RS4 5
Important
The recommended maximum cable length is 30 m (9 ft).
15

User Manual Ver. M1.26
AXIS Q1659 Network Camera Date: March 2017
©Axis Communications AB, 2016 - 2017 Part No. 1666390