Axis P14 Series User manual

AXISP14NetworkCameraSeries
AXISP1445-LENetworkCamera
AXISP1447-LENetworkCamera
AXISP1448-LENetworkCamera
Usermanual

AXISP14NetworkCameraSeries
TableofContents
Aboutthismanual..........................................3
Solutionoverview...........................................4
Productoverview...........................................5
Installation................................................6
Previewmode..................................................6
Findthedeviceonthenetwork................................7
Openthedevice'swebinterface....................................7
Securepasswords...............................................7
Congureyourdevice........................................8
Needmorehelp................................................8
Imagequality...................................................8
Overlays.......................................................12
Streamingandstorage...........................................12
Setuprulesforevents...........................................16
Applications....................................................18
Troubleshooting............................................19
Resettofactorydefaultsettings...................................19
Checkthecurrentrmwareversion.................................19
Upgradethermware............................................19
Technicalissues,clues,andsolutions................................20
Performanceconsiderations.......................................21
Thewebinterface...........................................23
Status........................................................23
Video.........................................................24
Audio.........................................................33
Recordings.....................................................34
Apps..........................................................35
System........................................................35
Maintenance...................................................52
Specications..............................................54
LEDIndicators..................................................54
SDcardslot....................................................54
Buttons.......................................................54
Connectors....................................................54
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AXISP14NetworkCameraSeries
Aboutthismanual
Aboutthismanual
ThisUserManualprovidesinformationontheproductregarding:
•Access
•Mainusecases
•Troubleshooting
•Specications
Note
TheUserManualmayincludemorethanoneproduct.Partofthecontent,e.g.someusecasesorspecications,mayonly
applytosomeofthem.Formoreinformationontheexactfeaturesetandspecications,seetheproduct’swebpageand
datasheetatwww.axis.com
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AXISP14NetworkCameraSeries
Solutionoverview
Solutionoverview
4

AXISP14NetworkCameraSeries
Productoverview
Productoverview
1I/Oconnector
2Audioconnector
3StatusLEDindicator
4Controlbutton
5microSDcardslot
Networkconnector
7Partnumber(P/N)&Serialnumber(S/N)
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AXISP14NetworkCameraSeries
Installation
Installation
Towatchthisvideo,gotothewebversionofthisdocument.
help.axis.com/?&piaId=44539&section=about-this-manual
Installationvideofortheproduct.
Previewmode
Previewmodeisidealforinstallerswhennetuningthecameraviewduringtheinstallation.Nologinisrequiredtoaccessthe
cameraviewinpreviewmode.Itisavailableonlyinfactorydefaultedstateforalimitedtimefrompoweringupthedevice.
Towatchthisvideo,gotothewebversionofthisdocument.
help.axis.com/?&piaId=44539&section=preview-mode
Thisvideodemonstratehowtousepreviewmode.
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AXISP14NetworkCameraSeries
Findthedeviceonthenetwork
Findthedeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support.
FormoreinformationabouthowtondandassignIPaddresses,gotoHowtoassignanIPaddressandaccessyourdevice.
Oenthedevice'swebinterface
1.OpenabrowserandtypetheIPaddressorhostnameoftheAxisdevice.
IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.
2.Typetheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustcreateanadministratoraccount.See
Createanadministratoraccountonpage7.
Secureasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
Createanadministratoraccount
Thersttimeyoulogintoyourdevice,youmustcreateanadministratoraccount.
1.Enterausername.
2.Enterapassword.SeeSecurepasswordsonpage7.
3.Re-enterthepassword.
4.ClickAdduser.
Important
Thedevicehasnodefaultaccount.Ifyoulosethepasswordforyouradministratoraccount,youmustresetthedevice.See
Resettofactorydefaultsettingsonpage19.
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AXISP14NetworkCameraSeries
Congureyourdevice
Congureyourdevice
Needmorehel?
Youcanaccessthebuilt-inhelpfromthedevice’swebpage.Thehelpprovidesmoredetailedinformationonthedevice’sfeaturesand
theirsettings.
Imagequality
Selectexosuremode
Toimproveimagequalityforspecicsurveillancescenes,useexposuremodes.Exposuremodesletsyoucontrolaperture,shutter
speed,andgain.Gotoideo>Image>Exposureandselectbetweenthefollowingexposuremodes:
•Formostusecases,selectAutomaticexposure.
•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.
•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdaytime,selectFlicker-reduced.
•Tolockthecurrentexposuresettings,selectHoldcurrent.
Viewarea
Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth
andstorageneeds.IfyouenablePTZforaviewarea,youcanpan,tiltandzoomwithinit.Byusingviewareasyoucanremoveparts
ofthefullview,forexample,thesky.
Whenyousetupaviewarea,werecommendyoutosetthevideostreamresolutiontothesamesizeasorsmallerthantheviewarea
size.Ifyousetthevideostreamresolutionlargerthantheviewareasizeitimpliesdigitallyscaledupvideoaftersensorcapture,
whichrequiresmorebandwidthwithoutaddingimageinformation.
Hideartsoftheimagewithrivacymasks
Youcancreateoneorseveralprivacymaskstohidepartsoftheimage.
1.Gotoideo>Privacymasks.
2.Click.
3.Clickthenewmaskandtypeaname.
4.Adjustthesizeandplacementoftheprivacymaskaccordingtoyourneeds.
5.Tochangethecolorforallprivacymasks,clickPrivacymasksandselectacolor.
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AXISP14NetworkCameraSeries
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Seealso
Adjustthezoomandfocus
Toadjustthezoom:
1.Gotoideo>Installationandadjustthezoomslider.
Toadjustthefocus:
1.Clicktoshowtheautofocusarea.
2.Adjusttheautofocusareatocoverthepartoftheimagethatyouwanttobeinfocus.
Ifyoudon’tselectanautofocusarea,thecamerafocusesontheentirescene.Werecommendthatyoufocusona
staticobject.
3.ClickAutofocus.
4.Tonetunethefocus,adjustthefocusslider.
Remotefocusandzoom
Theremotefocusandzoomfunctionalityallowsyoutomakefocusandzoomadjustmentstoyourcamerafromacomputer.Itisa
convenientwaytoensurethatthescene’sfocus,viewingangleandresolutionareoptimizedwithouthavingtovisitthecamera’s
installationlocation.
Verifytheixelresolution
Toverifythatadenedpartoftheimagecontainsenoughpixelsto,forexample,recognizelicenseplates,youcanusethepixel
counter.
ABC 123
1.Gotoideo>Image.
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AXISP14NetworkCameraSeries
Congureyourdevice
2.Click.
3.ClickforPixelcounter.
4.Inthecamera’sliveview,adjustthesizeandpositionoftherectanglearoundtheareaofinterest,forexamplewhereyou
expectlicenseplatestoappear.
5.Youcanseethenumberofpixelsforeachoftherectangle’ssides,anddecideifthevaluesareenoughforyourneeds.
Monitorlongandnarrowareas
Usecorridorformattobetterutilizethefulleldofviewinalongandnarrowarea,forexampleastaircase,hallway,road,ortunnel.
1.Dependingonyourdevice,turnthecameraorthe3-axislensinthecamera90°or270°.
2.Ifthedevicedoesn’thaveautomaticrotationoftheview,gotoideo>Installation.
3.Rotatetheview90°or270°.
Reducenoiseinlow-lightconditions
Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:
•Adjustthetrade-offbetweennoiseandmotionblur.Gotoideo>Image>ExposureandmovetheBlur-noisetrade-off
slidertowardLownoise.
•Settheexposuremodetoautomatic.
Note
Ahighmaxshuttervaluecanresultinmotionblur.
•Toslowdowntheshutterspeed,setmaxshuttertothehighestpossiblevalue.
Note
Whenyoureducethemaxgain,theimagecanbecomedarker.
•Setthemaxgaintoalowervalue.
•Ifpossible,opentheaperture.
•Reducesharpnessintheimage,underideo>Image>Appearance.
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AXISP14NetworkCameraSeries
Congureyourdevice
Handlesceneswithstrongbacklight
Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.
ImagewithoutWDR.
ImagewithWDR.
Note
•WDRcancauseartifactsintheimage.
•WDRmaynotbeavailableforallcapturemodes.
1.Gotoideo>Image>Widedynamicrange.
2.TurnonWDR.
3.Ifyoustillhaveproblems,gotoExposureandadjusttheExposurezonetocovertheareaofinterest.
FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr.
BenetfromIRlightinlow-lightconditionsbyusingnightmode
Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Butasthevisiblelightdiminishes,colorimagesbecomeless
brightandclear.Ifyouswitchtonightmodewhenthishappens,thecamerausesbothvisibleandnear-infraredlighttodeliverbright
anddetailedblack-and-whiteimagesinstead.Youcansetthecameratoswitchtonightmodeautomatically.
1.Gotoideo>Image>Day-nightmode,andmakesurethattheIR-cutlterissettoAuto.
2.Tosetatwhatlightlevelyouwantthecameratoswitchtonightmode,movetheThresholdslidertowardBrightorDark.
3.Tousethebuilt-inIRlightwhenthecameraisinnightmode,turnonAllowilluminationandSynchronizeillumination.
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AXISP14NetworkCameraSeries
Congureyourdevice
Note
Ifyousettheswitchtonightmodetooccurwhenit’sbrighter,theimageremainssharperasthereislesslow-lightnoise.If
yousettheswitchtooccurwhenit’sdarker,theimagecolorsaremaintainedforlonger,butthereismoreimageblurdue
tolow-lightnoise.
Maximizethedetailsinanimage
Important
Ifyoumaximizethedetailsinanimage,thebitratewillprobablyincreaseandyoumightgetareducedframerate.
•Gotoideo>Stream>Generalandsetthecompressionaslowaspossible.
•Belowtheliveviewimage,clickandinideoformat,selectMJPEG.
•Gotoideo>Stream>ZipstreamandselectOff.
Overlays
Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.Youcanaddeithertextoranimage.
Showatextoverlayinthevideostreamwhenthedevicedetectsanobject
Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsanobject.
1.Starttheapplicationifitisnotalreadyrunning.
2.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Addtheoverlaytext:
1.Gotoideo>Overlays.
2.UnderOverlays,selectTextandclick.
3.Enter#Dinthetexteld.
4.Choosetextsizeandappearance.
5.Topositionthetextoverlay,clickandselectanoption.
Createarule:
1.GotoSystem>Eventsandaddarule.
2.Typeanamefortherule.
3.Inthelistofactions,underOverlaytext,selectUseoverlaytext.
4.Selectavideochannel.
5.InText,type“Motiondetected”.
6.Settheduration.
7.ClickSave.
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AXISP14NetworkCameraSeries
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Streamingandstorage
Bitratecontrol
Bitratecontrolhelpsyoutomanagethebandwidthconsumptionofyourvideostream.
ariablebitrate(BR)
Variablebitrateallowsthebandwidthconsumptiontovarydependingonthelevelofactivityinthescene.Themoreactivity,
themorebandwidthyouneed.Withvariablebitrateyouareguaranteedconstantimagequality,butyouneedtomakesure
youhavestoragemargins.
Maximumbitrate(MBR)
Maximumbitrateletsyousetatargetbitratetohandlebitratelimitationsinyoursystem.Youmightseeadeclineinimagequalityor
framerateastheinstantaneousbitrateiskeptbelowthespeciedtargetbitrate.Youcanchoosetoprioritizeeitherimagequality
orframerate.Werecommendthatyoucongurethetargetbitratetoahighervaluethantheexpectedbitrate.Thisgivesyoua
marginincasethereisahighlevelofactivityinthescene.
1Targetbitrate
Averagebitrate(ABR)
Withaveragebitrate,thebitrateisautomaticallyadjustedoveralongerperiodoftime.Thisissoyoucanmeetthespeciedtarget
andprovidethebestvideoqualitybasedonyouravailablestorage.Bitrateishigherinsceneswithalotofactivity,comparedtostatic
scenes.Youaremorelikelytogetbetterimagequalitywheninsceneswithalotofactivityifyouusetheaveragebitrateoption.You
candenethetotalstoragerequiredtostorethevideostreamforaspeciedamountoftime(retentiontime)whenimagequalityis
adjustedtomeetthespeciedtargetbitrate.Specifytheaveragebitratesettingsinoneofthefollowingways:
•Tocalculatetheestimatedstorageneed,setthetargetbitrateandtheretentiontime.
•Tocalculatetheaveragebitrate,basedonavailablestorageandrequiredretentiontime,usethetargetbitratecalculator.
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AXISP14NetworkCameraSeries
Congureyourdevice
kbit/s
s
1
2
1Targetbitrate
2Actualaveragebitrate
Youcanalsoturnonmaximumbitrateandspecifyatargetbitratewithintheaveragebitrateoption.
kbit/s
s
1
2
1Targetbitrate
2Actualaveragebitrate
Videocomressionformats
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:
MotionJPEG
MotionJPEG,orMJPEG,isadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.
H.264orMPEG-4Part10/AC
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
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AXISP14NetworkCameraSeries
Congureyourdevice
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtoolderMPEGformats.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
Reducebandwidthandstorage
Important
Reducingthebandwidthcanleadtolossofdetailintheimage.
1.Gotoideo>Stream.
2.Clickintheliveview.
3.SelectideoformatH.264.
4.Gotoideo>Stream>GeneralandincreaseCompression.
5.Gotoideo>Stream>Zipstreamanddooneormoreofthefollowing:
-SelecttheZipstreamStrengththatyouwanttouse.
-TurnonOptimizeforstorage.ThiscanonlybeusediftheVMSsupportsB-frames.
-TurnonDynamicFPS.
-TurnonDynamicGOPandsetahighUpperlimitGOPlengthvalue.
Setunetworkstorage
Tostorerecordingsonthenetwork,youneedtosetupyournetworkstorage.
1.GotoSystem>Storage.
2.ClickAddnetworkstorageunderNetworkstorage.
3.TypetheIPaddressofthehostserver.
4.TypethenameofthesharedlocationonthehostserverunderNetworkshare.
5.Typetheusernameandpassword.
6.SelecttheSMBversionorleaveitonAuto.
7.SelectAddshareevenifconnectionfailsifyouexperiencetemporaryconnectionissues,oriftheshareisnotyet
congured.
8.ClickAdd.
Addaudiotoyourrecording
Turnonaudio:
1.Gotoideo>Stream>Audioandincludeaudio.
2.Ifthedevicehasmorethanoneinputsource,selectthecorrectoneinSource.
3.GotoAudio>Devicesettingsandturnonthecorrectinputsource.
4.Ifyoumakeanychangestotheinputsource,clickApplychanges.
Editthestreamprolethatisusedfortherecording:
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AXISP14NetworkCameraSeries
Congureyourdevice
5.GotoSystem>Streamprolesandselectthestreamprole.
6.SelectIncludeaudioandturniton.
7.ClickSave.
Seturulesforevents
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhilethedeviceisrecording.
Tolearnmore,checkoutourguideGetstartedwithrulesforevents.
Triggeranaction
1.GotoSystem>Eventsandaddarule.Theruledeneswhenthedevicewillperformcertainactions.Youcanset
uprulesasscheduled,recurring,ormanuallytriggered.
2.EnteraName.
3.SelecttheConditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionfortherule,allofthe
conditionsmustbemettotriggertheaction.
4.SelectwhichActionthedeviceshouldperformwhentheconditionsaremet.
Note
Ifyoumakechangestoanactiverule,therulemustbeturnedonagainforthechangestotakeeffect.
Recordvideowhenthecameradetectsanobject
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardwhenthecameradetectsanobject.Therecording
willincludevesecondsbeforedetectionandoneminuteafterdetectionends.
Beforeyoustart:
•MakesureyouhaveanSDcardinstalled.
1.Starttheapplicationifitisnotalreadyrunning.
2.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Createarule:
1.GotoSystem>Eventsandaddarule.
2.Typeanamefortherule.
3.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.
4.Inthelistofstorageoptions,selectSD_DISK.
5.Selectacameraandastreamprole.
6.Settheprebuffertimeto5seconds.
7.Setthepostbuffertimeto1minute.
8.ClickSave.
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AXISP14NetworkCameraSeries
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RecordvideowhenaPIRdetectorsensesmotion
ThisexampleexplainshowtoconnectaPIRdetector(normallyclosed)tothedevice,andtostartrecordingvideowhenthedetector
sensesmotion.
Requiredhardware
•3-wirecable(ground,power,I/O)
•PIRdetector,normallyclosed
NO NO
NOTICE TICE TICE
Disconnectthedevicefrompowerbeforeconnectingthewires.Reconnecttopowerafterallconnectionsaredone.
Connectthewirestothedevice’sI/Oconnector
Note
ForinformationontheI/Oconnector,seeConnectorsonpage54.
1.Connectthegroundwiretopin1(GND/-).
2.Connectthepowerwiretopin2(12VDCoutput).
3.ConnecttheI/Owiretopin3(I/Oinput).
ConnectthewirestothePIRdetector’sI/Oconnector
1.Connecttheotherendofthegroundwiretopin1(GND/-).
2.Connecttheotherendofthepowerwiretopin2(DCinput/+).
3.ConnecttheotherendoftheI/Owiretopin3(I/Ooutput).
ConguretheI/Oportinthedevicewebinterface
1.GotoSystem>Accessories>I/Oports.
2.Clicktosetthedirectiontoinputforport1.
3.Givetheinputmoduleadescriptivename,forexample“PIRdetector”.
4.IfyouwanttotriggeraneventwheneverthePIRdetectorsensesmotion,clicktosetthenormalstatetocircuit
closed.
Createarule
1.GotoSystem>Eventsandaddarule.
2.Typeanamefortherule.
3.Inthelistofconditions,selectPIRdetector.
4.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.
5.Inthelistofstorageoptions,selectSD_DISK.
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AXISP14NetworkCameraSeries
Congureyourdevice
6.Selectacameraandastreamprole.
7.Settheprebuffertimeto5seconds.
8.Setthepostbuffertimeto1minute.
9.ClickSave.
Alications
Alications
Withapplications,youcangetmoreoutofyourAxisdevice.AXISCameraApplicationPlatform(ACAP)isanopenplatformthat
makesitpossibleforthirdpartiestodevelopanalyticsandotherapplicationsforAxisdevices.Applicationscanbepreinstalledonthe
device,availablefordownloadforfree,orforalicensefee.
TondtheusermanualsforAxisapplications,gotohelp.axis.com.
Note
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain
combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.
AXISPeoleCounter
AXISPeopleCounterisananalyticapplicationthatyoucaninstallonanetworkcamera.Youcanusetheapplicationtocounthow
manypeoplepassthroughanentrance,inwhatdirectiontheypass,andifmorethanonepersonpassesduringapredenedinterval.
Youcanalsouseittoestimatehowmanypeoplearecurrentlyoccupyinganarea,andtheaveragevisitingtime.
Theapplicationrunsembeddedinthecamerawhichmeansyoudon’tneedadedicatedcomputertoruntheapplication.
AXISPeopleCounterissuitableforanyindoorenvironment,likestores,libraries,orgyms.
Howdoesestimatingoccupancywork?
Youcanusetheapplicationtoestimateoccupancyinareaswithoneorseveralentrancesandexits.Eachentranceandexitneedstobe
equippedwithanetworkcamerawithAXISPeopleCounterinstalled.Ifthereareseveralcameras,theycommunicatewitheachother
overthenetworkinaprimaryandsecondaryconcept.Theprimarycameracontinuouslyfetchesdatafromthesecondarycamerasand
presentsthedataintheliveview.Everyfteenminutes,theprimarycamerasendsthestatisticaldatatoAXISStoreDataManager.
Consequently,thereportsgeneratedfromAXISStoreDataManagercanpresentthedatainaminimumof15minutestimeinterval.
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AXISP14NetworkCameraSeries
Troubleshooting
Troubleshooting
Resettofactorydefaultsettings
WARNING
Possiblyhazardousopticalradiationisemittedfromthisproduct.Itcanbeharmfultotheeyes.Don’tstareat
theoperatinglamp.
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Disconnectpowerfromtheproduct.
2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage5.
3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.
5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthedevice.
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support.
Youcanalsoresetparameterstofactorydefaultthroughthedevice’swebinterface.GotoMaintenance>Factorydefaultand
clickDefault.
Checkthecurrentrmwareversion
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Whenyoutroubleshootaproblem,werecommend
youtostartbycheckingthecurrentrmwareversion.Thelatestrmwareversionmightcontainacorrectionthatxesyour
particularproblem.
Tocheckthecurrentrmware:
1.Gotothedevice’swebinterface>Status.
2.SeethermwareversionunderDeviceinfo.
Ugradethermware
Important
•Preconguredandcustomizedsettingsaresavedwhenyouupgradethermware(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
•Makesurethedeviceremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenyouupgradethedevicewiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeyouupgradethe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.
1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware.
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AXISP14NetworkCameraSeries
Troubleshooting
2.Logintothedeviceasanadministrator.
3.GotoMaintenance>FirmwareupgradeandclickUpgrade.
Whentheupgradehasnished,theproductrestartsautomatically.
YoucanuseAXISDeviceManagertoupgrademultipledevicesatthesametime.Findoutmoreat
axis.com/products/axis-device-manager.
Technicalissues,clues,andsolutions
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.
Problemsafterrmware
upgrade
Ifyouexperienceproblemsafterarmwareupgrade,rollbacktothepreviouslyinstalledversion
fromtheMaintenancepage.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.
Thedevicecan’tbeaccessedfromabrowser
Can’tloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortherootaccountislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage19.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.
Certicateerrorwhenusing
IEEE802.1X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisdevicemustbe
synchronizedwithanNTPserver.GotoSystem>Dateandtime.
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