Balboa TP700 User manual

TP700 PANEL
User Guide
Your Single Source Solution
42369 Rev A

TP700 USER GUIDE 42370 Rev A
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THANK YOU
for using Balboa Water Group spa controls. TP700 PANEL
BP CONTROL SYSTEM
Software Version: 7.0 and later
Home Page
www.BalboaWaterGroup.com
TP700 Video Tutorials
www.BalboaWater.com/TP700-Quick-Tips

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TABLE OF CONTENTS
 THE MAIN SCREEN
 USER INTERFACE
 SET TIMEOFDAY
 CHANGE THE SET TEMPERATURE
 RUN SPA DEVICES
 SET FILTER CYCLE TIMES
 RESTRICT OPERATIONS
 INVERT DISPLAY
 SPA BEHAVIOR
 HEAT SETTINGS
 FILL IT UP!
 SETTINGS
 PANEL MESSAGES
 GENERAL MESSAGES
 HEATERRELATED MESSAGES
 SENSORRELATED MESSAGES
 SYSTEMRELATED MESSAGES
 REMINDER MESSAGES
 MISCELLANEOUS
 MESSAGE NOTES
 DIAGNOSTICS
 SYSTEM INFORMATION
 FAULT LOG
 GFCI TEST
 WARNING
Notes

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THE MAIN SCREEN
A B C D E F G H
O
N
M
K
J
I
Main Screen
MAIN SCREEN ICONS
A -Temperature Range
High:
Low:
B -Heat Mode
Ready:
Rest:
Ready-in-Rest:
C -Ozone Running:
D -Time-of-Day
E -Filter Cycles
Filter Cycle 1:
Filter Cycle 2: (Optional Feature)
Filter Cycles 1 & 2:
F -Cleanup Cycle (Optional Feature)
G -Panel Locked and/or Settings Locked
H -WiFi (Local or Cloud Connection)
I -Navigation Arrow
J -Heat Status
K -Selection Box
L -Message (May Appear)
Information
Reminder
Error - Normal Error or Warning
Error - Spa will not function until fixed
M -Water Temperature
Fahrenheit temperatures are displayed without
decimal points. For example, 100°F is
displayed as 100.
Celsius temperatures are displayed with
decimal points. For example, 37.5°C is
displayed as 37.5.
N -Water Temperature Bar
O -Set Temperature Arrow
NOTE:
Not all control systems are configured the
same. Spa devices, Settings, and various menu
items may vary on your control panel.
Important information about
the current state of your spa
is displayed on the
Main screen.
Main Screen
L

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USER INTERFACE
Spa Device Buttons
These buttons control various spa devices, such as Jets,
Lights and/or Blowers.
Navigation Buttons
Navigate the entire menu structure with the 5
navigation buttons on the control panel.
The names shown to the right refer to the navigation
buttons in this user guide. The names will be written in
uppercase letters.
Operating or changing a selected item on the panel
screen is generally done with the SELECT button
(center button).
UP
LEFT SELECT RIGHT
DOWN
Control PanelSpa Device Buttons
Main Screen
Menu Navigation
The right Navigation arrow (A) on the Main screen
indicates a menu. Press the RIGHT navigation
button to enter that menu.
A selection box (C) indicates that a menu item is
selected. When a menu item is selected, its name
appears at the top of the screen (B). In this example
the Settings menu is selected. Press the SELECT
navigation button to enter the Settings window (E).
Navigation Arrows
Navigation arrows (D, F, H, M) indicate more menu
items. Each navigation arrow corresponds to a
navigation button (view page 8). For example,
the right Navigation arrow (D) corresponds to the
RIGHT navigation button. The left Navigation arrow
(M) corresponds to the LEFT navigation button, etc.
Back Button
Use the Back button (L) to navigate back in the
menus. Use the navigation buttons to select the
Back button. The Selection box (L) indicates that
the Back button is selected. Press the SELECT
navigation button.
On/O Switches
In this example the Reminders setting has an On/
O switch (G). When the Reminders setting line is
selected, press the SELECT navigation button to
turn the switch On/O. In this example the switch is
On (G).
Select, Save, Cancel
Select one of these columns (J) with the RIGHT
and LEFT navigation buttons. Change the selected
setting with the UP and DOWN navigation buttons.
After you change the settings, choose the Save
button ( I ) and press the SELECT navigation button.
After you press SELECT, the change is complete. If
you decide to cancel your new settings, select the
Cancel button (K) and press the SELECT
navigation button.
A
B
C
E
DM
L
F
H
G
I
K
J
Navigation Buttons
Selection Box
The Selection box is a fundamental navigation tool. It indicates a selected item. Move the
selection box by pressing the UP, DOWN, LEFT, RIGHT Navigation buttons. When an item
is selected, press the SELECT navigation button to act upon the selected item. The next
page shows various examples of selected items (C, I, L).

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A
C
H
Main Screen
Navigate the Main menu
1 - Start from the Main screen (A), and press the
RIGHT navigation button to enter the Main menu.
If the Selection box (B) is on the Message icon, you
need to press the RIGHT navigation button twice to
enter the Main menu.
2 - Spa is the first item in the Main menu (C).
Continue pressing the RIGHT navigation button to
view all items in the Main menu.
3 - If you want to navigate back to the Main screen,
press the UP navigation button to select the Back
button (D). Once the back button is selected, press
the SELECT navigation button and the Main screen
(A) will appear.
Navigate the Settings menu
1 - Start from the Main screen (A), and press the
RIGHT navigation button to enter the Main menu.
2 - Spa is the first item in the Main menu (C).
Continue pressing the RIGHT navigation button until
the Settings menu is selected (E).
3 - Press the SELECT navigation button to enter the
Settings menu (F).
4 - The Navigation arrow (H) indicates more
settings. Press the DOWN navigation button to
scroll down the list.
Press-and-Hold
If you need to navigate a long list, press-and-hold
the navigation button. For example, press-and-hold
the DOWN navigation button to scroll down the
Settings menu list (G). The Navigation arrow (H)
indicates more menu items.
View Message Screen
1 - Start from the Main screen (A), and press the
LEFT navigation button to select the
Message icon (B).
2 - Pressing the SELECT navigation button to view
the Message screen.
3 - The Message screen may have an Exit button or
a Clear button. Select the button on the screen and
press the SELECT navigation button. View
“Exit and Clear Buttons” on page 31 for
more information.
F
A
H
C
D
B
G
F
E
E
D
B
G
Be sure to set the
Time-of-Day
Setting the Time-of-Day can be important for
determining water filtration times and other
background features.
Follow these steps to set the time-of-day:
1 - Navigate to Time (A).*
2 - Press the SELECT navigation button, and the
Time screen will appear (B).
3 - Use the navigation buttons to adjust your
settings (D).
4 - Select the Save button (C), and press the
SELECT navigation button.
You have set the time-of-day. 
If you do not want to save your settings, select
the Cancel button (H), and press the SELECT
navigation button.
If Time-of-Day has not been set, this Information
icon appears (G). Select the Information icon
and press the SELECT navigation button to view
the corresponding message in the Information
screen (F). Select the Exit button (E) and press the
SELECT navigation button to exit the
Information screen.
You can choose a 12-hour or 24-hour time display
(View “UNITS” on page 29). If you choose
24-hour time, “am” and “pm” are removed. CE
control systems default to a 24-hour time display.
SET TIMEOFDAY
* View page 10 for information on navigating the Settings menu.

Spa Device Buttons
G
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Follow these steps to change the Set Temperature:
1 - Start at the Main screen (A). Press the SELECT
navigation button to view the temperature menu (E).
2 - Press the RIGHT and/or LEFT navigation buttons to
change the Set Temperature.
The center box (D) indicates the current Set
Temperature. In this example the current Set
Temperature is 102.
3 - Once your desired Set Temperature is in the center
box (D), press the SELECT navigation button, or just
wait a few seconds.
The change is complete. 
How do I view the Water Temperature?
The Water Temperature is displayed here (B) on the
Main screen.
How do I view the Set Temperature?
Start at the Main screen (A), and press the SELECT
navigation button. The Set Temperature is displayed in
the center box of the temperature menu (D).
How do I know when the water heater is On?
The center of the Heater Status icon turns red (C) when
the heater is On, and it turns white when the
heater is O.
What do the dashes indicate (F)?
When the spa is powered On, four dashes appear
(F) in the Water Temperature display for one minute.
The dashes indicate that the spa is checking the
water temperature. After the pump runs for 1 minute,
the dashes disappear and the water temperature is
displayed (B). The dashes may reappear after the pump
has not run for one hour.
CHANGE THE
SET TEMPERATURE
Main Screen
A
C
E
B
D
Heater On
Note: the Heater Status icon flashes
during heater start-up; this is normal.
F
There are two ways to run
spa devices.
#1 - Run spa devices by pressing any of
these buttons (G).
#2 - Run spa devices from the Spa screen by
following these steps.
1 - Navigate to the Spa menu (A).*
2 - Press the SELECT navigation button to view the
Spa screen (B). Each icon (D) shown in the Spa screen
represents a spa device.
3 - Select Jets 1 (E). When you select an icon, its name
appears at the top of the screen (E).
4 - Press the SELECT navigation button to run
the spa device.
The spa device is running. 
If you want to navigate back to the Main screen, select
the Back button (C) and press the SELECT navigation
button. The Main screen will appear.
The functionality of each spa device may vary. For
example, some devices may have a single speed or
state, while other spa devices may have multiple speeds
or states. Your spa configuration will determine the
number of spa devices and the functionality of
each device.
One Spa screen (B) can display a maximum of six
devices. If your spa has more than six, a menu arrow
will appear (F). Press the RIGHT navigation button to
view and/or run the other spa devices.
RUN SPA DEVICES
C
* View page 10 for information on navigating the Settings menu.
A
B
D
Heater O
E
F

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AUXILIARY PANELS
Specific Buttons for Specific Devices
If the spa has any auxiliary panel(s) installed, pressing
a button on such panel(s) will activate the device
indicated for that button. These dedicated buttons will
operate just like the Spa Screen buttons (view page 13).
ADJUSTING
FILTRATION
Circulation Pump Modes
Some spas may be manufactured with Circulation
Pump settings that allow programming filtration cycle
duration. Some Circulation Modes are pre-programmed
to operate 24 hours a day and are not programmable.
Refer to the spa manufacturer’s documentation for any
Circulation Pump Mode details.
Purge Cycles
In order to maintain sanitary conditions, as well as
protect against freezing, secondary water devices will
purge water from their respective plumbing by running
briefly at the beginning of each filter cycle. (Some
systems will run a certain number of purge cycles per
day, independent of the number of filter cycles per day.
In this case, the purge cycles may not coincide with the
start of the filter cycle.)
If the Filter Cycle 1 duration is set for 24 hours, enabling
Filter Cycle 2 will initiate a purge when Filter Cycle 2 is
programmed to begin.
The Meaning of Filter Cycles
1. The heating pump always runs during the filter cycle*
2. In Rest Mode, heating only occurs during the
filter cycle
3. Purges happen at the start of each filter cycle
(on most systems).
* For example, if your spa is set up for 24-hour
circulation except for shutting O when the water
temperature is 3˚F/1.5˚C above the set temperature,
that shuto does not occur during filter cycles.
Model #: AX10
Model #: AX20
Model #: AX40
Auxiliary Panels
A
B
Keep your water clean and
ready to enjoy!
Follow these steps to set the Filter Cycles:
1 - Navigate to Filter (A).*
2 - Press the SELECT navigation button to view the
Filter screen (B).
3 - Select the start time for Filter Cycle 1 (C). Press the
SELECT navigation button to view the time controls (E).
4 - Enter your time settings (E) with the
navigation buttons.
5 - Select the Save button (D), and press the SELECT
navigation button.
You have set the start time for Filter Cycle 1. 
If you do not want to save your settings, select the
Cancel button (F), and press the SELECT
navigation button.
6 - Follow the same process to change the other Filter
time settings if desired.
7 - Once all of the time changes are set, select the Save
button (G), and press the SELECT navigation button.
You have set all of the Filter Cycle times. 
How can you tell if Filter Cycle 2 is enabled?
Filter Cycle 2 is enabled when a white ring appears
around the 2 (H). In this example there is no white ring,
so Filter Cycle 2 is disabled. Filter Cycle 2 is disabled by
default on many spas.
SET FILTER
CYCLE TIMES
F
C
D
H
G
E
* View page 10 for information on navigating the Settings menu.

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H
A
The control can be restricted to prevent unwanted use
or temperature adjustments.
Locking the Panel (D) prevents the controller from
being used, but all automatic functions are still active.
Locking the Settings (C) allows Jets and other features
to be used, but the Set Temperature and other
programmed settings cannot be adjusted. Settings
Lock allows access to a reduced selection of menu
items. These include Filter Cycles, Invert, Information
and Fault Log. They can be seen, but not changed
or edited.
Follow these steps to lock the Settings:
1 - Navigate to Locks (A).*
2 - Press the SELECT navigation button to view the
Lock screen (B).
3 - Navigate to Settings (C). In this example the Settings
are unlocked.
4 - Press-and-hold the SELECT navigation button for
approximately 5 seconds. After 5 seconds, the toggle
switch will move to the right and turn blue (G), and a
lock icon will appear (E).
You have locked the Settings. 
Follow the same steps to lock/unlock the Settings
and/or Panel.
5 - Navigate back to the Main screen. The lock icon on
the Main screen (H) indicates that the Settings
are locked.
Can Settings and Panel be locked simultaneously?
Yes. The lock icon (H) appears if the Settings or the
Panel or both are locked. The current lock states are
indicated by the toggle switches in the Lock
screen (C, D).
* View page 10 for information on navigating the Settings menu.
RESTRICT
OPERATIONS
B
C
G
F
Main Screen
Follow these steps to invert the display:
1 - Navigate to Invert (A).*
2 - Press the SELECT navigation button to invert the
panel display (B). Every screen will be inverted.
You have inverted the display (B). 
Follow the same steps to restore the default
display orientation (C).
INVERT DISPLAY
Default Display Orientation
C
Inverted Display
B
* View page 10 for information on navigating the Settings menu.
A
D
E

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FILTRATION AND OZONE
If your spa does not have a circulation pump, pump
1 low and the ozone generator will run during a filter
cycle. If your spa has a circulation pump, the ozone will
run with the circulation pump.
Many control systems are factory-programmed with
one filter cycle that will run in the evening (assuming
the time-of-day is properly set) when energy rates
are often lower. The filter cycle time and duration are
programmable (view page 14). A second filter cycle can
be enabled as needed.
At the start of each filter cycle, any additional water
devices (such as pumps and blower) will also run briefly
to purge its plumbing to maintain good water quality.
FREEZE PROTECTION
If the temperature sensors within the control system’s
heater detect a low enough temperature, then the
pump(s) and the blower automatically activate to
provide freeze protection. The pump(s) and blower will
run either continuously or periodically depending
on conditions.
In colder climates, an optional additional freeze sensor
may be added to protect against freeze conditions that
may not be sensed by the standard sensors. Auxiliary
freeze sensor protection acts similarly except with the
temperature thresholds determined by the switch. See
your dealer for details.
CLEANUP CYCLE (Optional)
When a pump or blower is turned on by pressing
a button on the panel, a clean-up cycle begins 30
minutes after the pump or blower is turned O or times
out. The pump and the ozone generator will run for 30
minutes or more, depending on the control system.
On some control systems, you can change this setting
(view page 29).
PUMPS
Press the JETS button once to turn Pump 1 On or
O, and to shift between low-speed and high-speed
if equipped. If left running, Pump 1 will turn O after a
time-out period.
If your spa does not have a circulation pump, Pump
1 will run at low speed when the blower or any other
pump is on.
If the spa is in Ready Mode (view page 22), Pump 1
low may also activate for at least 1 minute every once
in a while to detect the spa temperature (polling) and
then to heat to the set temperature if needed. When
the low-speed turns on automatically, it cannot be
deactivated from the panel, however the high speed
may be started.
 CIRCULATION PUMP MODES
If the spa is equipped with a circulation pump, it will
be configured to work in one of the following
three modes:
MODE 1: The circulation pump will operate
continuously (24 hours) with the exception of turning
O for at least 30 minutes at a time when the
water temperature reaches 3°F (1.5°C) above the
set temperature (most likely to happen in very hot
climates).
MODE 2: The circulation pump will stay on
continuously, regardless of the water temperature.
MODE 3: A programmable circulation pump will
come on when the control system is checking the
water temperature (polling), during filter cycles, during
freeze conditions, or when another pump is on.
Circulation pump modes are determined by
the Manufacturer and cannot be changed
in the field.
HOW DOES YOUR CONTROL SYSTEM
CHECK THE WATER TEMPERATURE?
The control system (A) activates a pump that
circulates water from the spa tub through the water
heater (B) shown below. The water heater contains
two temperature sensors (C). When water flows
around the sensors, the control system calculates
the water temperature. This process is referred to
as “polling” in this user guide.
HEATER PUMP
The heater pump is any pump dedicated to
circulating water through the water heater. If your
spa has a circulation pump, the circulation pump
will serve as the heater pump. If your spa does
not have a circulation pump, a two-speed pump
will serve as the heater pump. If the heater pump
is a two-speed pump, anytime it is activated
automatically (for any reason, including to check
the water temperature), it will activate at low speed.
A
B
C
SPA BEHAVIOR

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Heat Settings are divided into two groups.
1 - Heat Modes
2 - Temperature Ranges
HEAT
SETTINGS
Keep your spa heated and ready
to enjoy, or keep it cool and save
energy. Heat Settings help you
do both.
100
90
80
70
60
50
104
95
85
75
65
55
There are three Heat Modes
1 - READY MODE
Ready Mode usually keeps the
water temperature close to the
Set Temperature 24 hours a day.
If you use your spa consistently,
you probably want to use
Ready Mode.
2 - REST MODE
Rest Mode only heats the water
during filter cycles. If you do not
use your spa for an extended
period of time, you may want to
use Rest Mode.
3 - READYINREST MODE
This mode is a sub-feature of
Rest Mode. When your spa is in
Rest Mode, and you press the
JETS 1 button, Rest Mode will
automatically switch to Ready-
In-Rest Mode for one hour.
During this hour the control
system will attempt to keep the
water temperature close to the
Set Temperature.
LOW RANGE
50° - 99° F
10.0° - 37.0° C
Dierent High and Low
Temperature Ranges may
be determined by the
Manufacturer. Freeze Protection
is active in High and
Low ranges.
TEMP
RANGES
HEAT
MODES
HIGH RANGE
80° - 104° F
26.5° - 40.0° C

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HEAT SETTINGS
HEAT MODES
Follow these steps to view the current Heat Mode
and/or change the Heat Mode:
1 - Navigate to Heat (A).*
2 - Press the SELECT navigation button to view the
Heat screen (B). The current Heat Mode will appear
here (C). In this example the current Heat Mode is Rest.
There are two Heat Modes to choose from: Ready, Rest.
3 - Press the SELECT navigation button to change the
Heat Mode to Ready (D).
You have set the Heat Mode to Ready. 
The change takes eect immediately. No need to press
a Save button
Ready-In-Rest Mode is a third Heat Mode. But, it is a
sub-feature of Rest Mode and is not selectable from the
panel menu.
The only place you can see whether you’re in
Ready-in-Rest Mode is on the Main screen, where it
shows all three Heat Modes in icon form.
If you are in Ready-in-Rest Mode, and you want to
cancel it (ie, you want to return to Rest Mode), just go
view the current Heat Mode (where it will say Rest
Mode) and exit. That simple action takes you back to
Rest Mode
Where can I view the current Heat Mode on
the Main screen?
The current Heat Mode is displayed here with an icon
(E). In this example the current Heat Mode is Ready.
The following list shows which icons may appear on the
Main screen.
HEAT SETTINGS
TEMPERATURE
RANGES
E
A
* View page 10 for information on navigating the Settings menu.
B
C
Main Screen
Heat Mode Icons
Ready:
Rest:
Ready-in-Rest:
D
Follow these steps to view the current
Temperature Range and/or change the
Temperature Range:
1 - Navigate to Heat (A).*
2 - Press the SELECT navigation button to view the
Heat screen (B). The current Temperature Range
will appear here (C). In this example the current
Temperature Range is Low. There are two Temperature
Ranges to choose from: High, Low.
3 - Press the SELECT navigation button to change the
Temperature Range from Low to High (D).
You have set the Temperature Range to High. 
The change takes eect immediately. No need to press
a Save button.
Can I see the current Temperature Range on
the Main screen?
Yes. The current Temperature Range is displayed
here with an icon (E). In this example the current
Temperature Range is High. The following list shows
which icons may appear on the Main screen.
Temperature Range Icons
High:
Low:
E
A
B
C
Main Screen
D
* View page 10 for information on navigating the Settings menu.

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A
B
C
D
M8 is artificial intelligence software
contained in your spa’s BP control
system. M8 looks for opportunities to
decrease device usage by evaluating
water temperature readings. Stable
water temperatures equal less device
usage and less wear and tear.
Follow these steps to view the current M8 setting
and/or turn it On/O.
1 - Navigate to Heat (A).*
2 - Press the SELECT navigation button to view the
Heat screen (B). The current M8 will appear here (C). In
this example the current M8 setting is O.
3 - Press the SELECT navigation button to change the
M8 setting from O to On (D).
M8 is turned On. 
The change takes eect immediately. No need to press
a Save button.
Note: M8 is not available on all control systems.
* View page 10 for information on navigating the Settings menu.
HEAT SETTINGS
M
TIME
TEMPERATURE
M8

PREPARATION AND FILLING
Fill the spa to its correct operating level. Be sure to
open all valves and jets in the plumbing system before
filling to allow as much air as possible to escape
from the plumbing during the filling process. Air may
be trapped in the plumbing after filling the spa tub.
Remove trapped air by priming the pumps. Priming will
be discussed shortly.
After turning the power on at the main power panel,
the panel will display a splash screen or startup screen.
After the initial start-up sequence, the control will enter
Priming Mode and display a Priming Mode screen (E).
Only pump icons appear on the priming mode screen.
During the priming mode, the heater is disabled to
allow the priming process to be completed without the
possibility of energizing the heater under low-flow or
no-flow conditions.
What is priming?
Priming removes trapped air from the plumbing. How
do you know when a pump is done priming? Priming
is complete when water flows from the jets without air
bubbles. So, watch the jets as you prime the pump. If
your spa has more than one pump, prime each pump
one at a time. Why prime one at a time? If multiple
pumps are running, it is too diicult to determine which
pump is circulating air bubbles, or the flow from one
pump may hide the flow from another pump.
Sometimes momentarily turning the pump O and On
will help it to prime. Do not do this more than 5 times. If
the pump will not prime, shut O the power to the spa
and call for service.
IMPORTANT: A pump should not be allowed to run
without priming for more than 2 minutes. Under NO
circumstances should a pump be allowed to run
without priming beyond the end of the 4 minute Priming
Mode. Doing so may cause damage to the pump and
in some cases may cause the system to energize the
heater and go into an overheat condition.
EXITING PRIMING MODE
Priming Mode ends automatically. However, you
can manually exit Priming Mode during this time by
selecting the Back Arrow (D) and pressing the SELECT
navigation button (F).
When Priming Mode ends (automatically or manually)
the panel will display dashes (H). Once the control
system cycles water through the heater for one minute,
the dashes will be replaced by the water temperature.
Follow these steps to prime any one-speed
pump, including a circulation pump:
Press the button (JETS 1, JETS 2, etc.) for that pump
once to turn it On. Run the pump for 2 minutes. If
priming is not complete after 2 minutes, turn O the
pump and repeat the process.
Which pump is the heater pump?
When the spa has just entered Priming Mode, press
the LIGHT button (B) and see if any water flows. If
so, you have a circulation pump serving as the heater
pump. If not, a two-speed pump serves as the heater
pump. A circulation pump is controlled with the LIGHT
(B) button (in Priming Mode only). A two-speed heater
pump is controlled by pressing the JETS 1 (A) button.
Once the heater pump is primed, prime any
additional pumps.
The heater pump is the most
important pump to prime.
Priming Mode duration:
4 minutes
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FILL IT UP!
PRIMING MODE
Priming Mode will last for 4 minutes, or you can
manually exit Priming Mode after the pump(s)
have primed.
Regardless of whether Priming Mode ends
automatically or you manually exit Priming Mode, the
control system automatically returns to normal heating
and filtering at the end of Priming Mode.
PRIMING THE PUMPS
There are two ways to prime the pumps (and other
water devices).
#1 - Prime pumps by pressing the Spa Device
buttons (C).
#2 - Prime pumps from the Priming Mode screen (E).
One Priming Mode screen can display a maximum of
six pumps (and other water devices). If there are more
than six devices, a small navigation arrow will appear on
the screen, indicating that more devices are available
to control on the next Priming Mode screen. Press the
RIGHT navigation button (G) to view the next screen.
The techniques for Priming pumps and running spa
devices are almost identical. View page 13 for more
information on running spa devices.
This panel message (E) indicates that the spa is in
Priming Mode. Note: Turning the power O and back
On again will initiate a new pump priming session.
If you need more than 4 minutes to prime all of the
pumps, cycle power to the spa.
Follow these steps to prime a two-speed pump:
Press the button (JETS 1, JETS 2, etc.) for that pump
once to turn it On at low speed. Press the button again
to run the pump at high speed. Run the pump at high
speed for 2 minutes. If priming is not complete after 2
minutes, turn O the pump and repeat the process.
C
A
ED F
H
G
B

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A
B
C
D
E
Fine tune your spa with a wide
variety of Settings
Navigate to Settings (A) to view and/or control your spa. *
This is an example of a Settings list (B). Your Settings list
may vary.
HEAT
Make sure your spa is heated and ready to enjoy with Heat
Settings (view page 20).
TIME
Set the Time to insure scheduled features have proper
timing (view page 11).
REMINDERS
Reminders (A) are helpful spa maintenance messages that
display periodically.
LOCKS
Lock the Panel and/or Settings (view page 16).
FILTER
Keep your spa water clean and ready to enjoy by setting
Filter Cycles (view page 14).
HOLD
Hold is used to disable the pumps during service functions
like cleaning or replacing the filter. Hold Mode will typically
last for 1 hour unless the mode is exited manually. You can
see how much longer Hold will last at the bottom of the
screen (for example, “Holding for 0:58”). If you Exit this
screen, Hold Mode ends.
If spa service will require more than an hour, it may be best
to simply shut down power to the spa.
Drain Mode (Optional)
Some spas have a special feature that allows Pump 1 to be
employed when draining the water. When available, this
feature is a component of Hold.
CLEANUP CYCLE (Optional)
When a pump or blower is turned On by a button press,
a Cleanup cycle begins 30 minutes after the pump
or blower is turned O or times out. The pump and
the ozone generator will run for 30 minutes or more,
depending on the system. You can change this setting
on some control systems.
If Cleanup is set to zero hours, this feature
will be disabled.
Cleanup is not included with all control systems, and control of
Cleanup is not included with all control systems that have Cleanup.
UNITS
Specify Time and Temperature Units (C). The
temperature choices are Fahrenheit or Celsius. The
time display choices are 12 hour or 24 hour.
LANGUAGE
Select from a variety of languages (D).
PANEL
Set how long it takes the panel to go to sleep after the
last activity. The default is 30 minutes (F).
Turn On/O the panel lights (G).
Control the brightness of both the panel lights and the
panel display together (H).
DIAGNOSTICS
Spa technicians can find useful information and
features in Diagnostics (view page 38).
* View page 10 for information on navigating the Settings menu.
H
SETTINGS
F
G

This chapter lists all of the Panel Messages and
explains each one. Some Panel Messages have
corresponding Message Codes. If so, the Message
Code appears below the Panel Message.
MESSAGE CODES
The easiest way to explain a Message Codes is with a
troubleshooting scenario. For example, what happens
if the spa water overheats? The panel will display “The
water is too hot”. Also, the control system will capture
the following information and save it in a fault log:
• Time-Of-Day.
• Water temperature, Set Temperature.
• The number of days that have passed since the
water overheated.
• Temperature Range.
• Heat Mode.
• Message Code.
The Message Code links the Panel Message to the
corresponding Fault Log information. On this panel,
both the Panel Message text and the Message Code
are displayed in the fault log.
GENERAL MESSAGES
Several alerts and messages may be
displayed in a sequence.
Possible freezing condition
A potential freeze condition has been detected, or the
Aux Freeze Switch has closed. All water devices are
activated. In some cases, pumps may turn On and O
and the heater may operate during Freeze Protection.
This is an operational message, not an error indication.
The water is too hot
Message Code: M029 *
The system has detected a spa water temp of 110°F
(about 43°C) or more, and spa functions are disabled.
System will auto reset when the spa water temp is
below 108°F (about 42°C). Check for extended pump
operation or high ambient temp.
The water level is too low
This message can only appear on a system that uses a
water level sensor. It appears whenever the water level
get too low (or the water level sensor is disconnected),
and automatically disappears when the water level is
adequate. Pumps and the heater turn O when this
message appears.
HEATERRELATED MESSAGES
The water flow is low
Message Code: M016 *
There may not be enough water flow through the
heater to carry the heat away from the heating element.
Heater start up will begin again after about 1 minute.
See “Flow Related Checks” below.
The water flow has failed
Message Code: M017 *
There is not enough water flow through the heater to
carry the heat away from the heating element and the
heater has been disabled. See “Water Flow Checklist”
on page 37 . After the problem has been resolved, reset
the message **.
The heater may be dry **
Message Code: M028 *
Possible dry heater, or not enough water in the heater
to start it. The spa is shut down for 15 minute. Reset this
message* to reset the heater start-up. See “Water Flow
Checklist” on page 37.
The heater is dry **
Message Code: M027 *
There is not enough water in the heater to start it. The
spa is shut down. After the problem has been resolved,
you must reset the message* to restart heater start up.
See “Water Flow Checklist” on page 37.
The heater is too hot **
Message Code: M030 *
One of the water temp sensors has detected 118°F (about
48°C) in the heater and the spa is shut down. You must
reset the message* when water is below 108°F (about
42°C). See “Water Flow Checklist” on page 37.
Flow-related checks
Check for low water level, suction flow restrictions, closed
valves, trapped air, too many closed jets and pump
prime. On some systems, even when spa is shut down
by an error condition, some equipment may occasionally
turn on to continue monitoring temperature or if freeze
protection is needed. See “Water Flow Checklist”
on page 37.
EXIT and CLEAR Buttons
Some messages can be reset from the panel. Messages that can be reset will appear
with a Clear button (B). If the message has an Exit button (A), the Message icon will
remain on the Main screen once you exit the Message screen.
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A
B
Heater
Control System
PANEL MESSAGES
*
* *
View page 39 for instructions on how to review the Fault Log that corresponds with the Message Code.
This message can be reset from the panel using the CLEAR button (see page 31). *
* *
View page 39 for instructions on how to review the Fault Log that corresponds with the Message Code.
This message can be reset from the panel using the CLEAR button (view “EXIT and CLEAR Buttons” notes above).

SENSORRELATED MESSAGES
Sensors are out of sync
Message Code: M015 *
The temperature sensors may be out of sync by 3°F.
Call for Service if this message does not disappear
within a few minutes.
Sensors are out of sync **
Message Code: M026 *
The temperature sensors ARE out of sync. The fault
above has been established for at least 1 hour.
Call for Service.
Sensor A Fault, Senor B Fault
Sensor A: Message Code: M031 *
Sensor B: Message Code: M032 *
A temperature sensor or sensor circuit has failed.
Call for Service.
SYSTEMRELATED MESSAGES
Program memory failure **
Message Code: M022 *
At Power-Up, the system has failed the Program
Checksum Test. This indicates a problem with the
firmware (operation program) and requires a
service call.
The settings have been reset
(Persistent Memory Error) **
Message Code: M021 *
Contact your dealer or service organization if this
message appears on more than one power-up.
The clock has failed **
Message Code: M020 *
Contact your dealer or service organization.
Configuration error
The spa will not Start Up. Contact your dealer or
service organization.
The GFCI test failed
(System Could Not Test the GFCI)
Message Code: M036 *
(North America Only) May indicate an unsafe
installation. Contact your dealer or service organization.
A pump may be stuck On
Message Code: M034 *
Water may be overheated. POWER DOWN THE SPA.
DO NOT ENTER THE WATER. Contact your dealer or
service organization.
Hot fault
Message Code: M035 *
A Pump Appears to have been Stuck ON when spa
was last powered POWER DOWN THE SPA. DO NOT
ENTER THE WATER. Contact your dealer or
service organization.
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PANEL MESSAGES (Continued)
*
* *
View page 39 for instructions on how to review the Fault Log that corresponds with the Message Code.
This message can be reset from the panel using the CLEAR button (see page 31).
Control System
A B
Temperature
Sensor
Control System
Temperature
Sensor
*
* *
View page 39 for instructions on how to review the Fault Log that corresponds with the Message Code.
This message can be reset from the panel using the CLEAR button (see page 31).

REMINDER MESSAGES
Reminder messages can be reset from the panel. Press
the Clear Icon to reset the Reminder message.
General maintenance helps
Reminder Messages can be suppressed by using the
Reminders Screen. Reminder Messages can be chosen
individually by the Manufacturer. They may be disabled
entirely, or there may be a limited number of reminders
on a specific model. The frequency of each reminder
(i.e. 7 days) can be specified by the Manufacturer.
Check the pH
May appear on a regular schedule,
i.e. every 7 days.
Check pH with a test kit and adjust pH with the
appropriate chemicals.
Check the sanitizer
May appear on a regular schedule,
i.e. every 7 days.
Check sanitizer level and other water chemistry with a
test kit and adjust with the appropriate chemicals.
Check ozone
May appear on a regular schedule.
Change the UV as instructed by the manufacturer.
Service check-up
May appear on a regular schedule.
Do a service check-up as instructed by the
manufacturer.
Additional messages may appear on specific systems.
Clean the filter
May appear on a regular schedule,
i.e. every 30 days.
Clean the filter media as instructed by the manufacturer.
Test the GFCI (or RCD)
May appear on a regular schedule,
i.e. every 30 days.
The GFCI or RCD is an important safety device and
must be tested on a regular basis to verify its reliability.
Every user should be trained to safely test the GFCI or
RCD associated with the hot tub installation. A GFCI
or RCD will have a TEST and RESET button on it that
allows a user to verify proper function.
Change the water
May appear on a regular schedule,
i.e. every 90 days.
Change the water in the spa on regular basis to
maintain proper chemical balance and
sanitary conditions.
Clean the cover
May appear on a regular schedule,
i.e. every 180 days.
Vinyl covers should be cleaned and conditioned for
maximum life.
Treat the wood
May appear on a regular schedule,
i.e. every 180 days.
Wood skirting and furniture should be cleaned and
conditioned per the manufacturers instructions for
maximum life.
Change the filter
May appear on a regular schedule,
i.e. every 365 days.
Message Code: M03 *
Filters should be replaced occasionally to maintain
proper spa function and sanitary conditions.
Change the UV
May appear on a regular schedule.
Change the UV as instructed by the manufacturer.
R
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PANEL MESSAGES (Continued)
Reminder Message Icon
*View page 39 for instructions on how to review the Fault Log that corresponds with the Message Code.

MISCELLANEOUS MESSAGES
Set the Time-of-Day
When a control system that displays this message
is powered On, its time-of-day is initialized to 12:00
PM. Setting the proper time-of-day is important for
determining filtration times and other background
features (view page 11).
Communications error
The control panel is not receiving communication
from the Control System (view diagram below). This
can appear briefly during system start-ups. This is
normal. If it does not go away quickly,
Call for Service.
MESSAGE NOTES
Some messages include the “Call for Service” text as
it requires a service technician to fix the problem.
If the panel is locked and a message alert appears,
you will be taken to the Lock Screen (where you will
need to Unlock the panel) before you can clear
the message.
The Selection box defaults to the Clear or Exit
icon (A) on the Message screen. Press the LEFT
navigation button to move the Selection box to the
Error/Warning/ Reminder icon (B), and then press
the SELECT navigation button to go to the System
Information screen (view page 38).
37
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Control System
No Communications
Panel CablePanel
WATER FLOW
CHECK LIST
Make sure the spa is filled with enough water
to allow proper water flow through all of the
spa’s plumbing.
Closed valves can inhibit proper water flow.
Jets may be equipped with water valves. If too
many water valves are closed, proper water
flow may be inhibited.
Make sure suction covers are unobstructed
and free of debris.
One pump cycles water through the heater.
All plumbing connected to this pump and the
heater must be free from trapped air. Trapped
air can restrict proper water flow. Remove
trapped air by priming this pump.
PANEL MESSAGES (Continued)
R
B A

I
C
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* View page 10 for information on navigating the Settings menu.
DIAGNOSTICS
SYSTEM INFORMATION
Follow these steps to view the System Information:
1 - Start from the Main Screen and navigate to the
Settings menu.*
2 - Navigate to Diagnostics and select it to view the
Diagnostics screen (A).
3 - Navigate to System Information and select it to view
the System information screen (C). This is an example of
a System Information list (C). Your System Information list
may vary. Press the DOWN navigation button to scroll down
the whole list.
A
B
FAULT LOG
Useful information about your spa is captured when a
fault occurs. The information is stored in a Fault Log
(B). Up to 24 faults can be stored in the Fault Log. This
is an example of information that is captured in one
fault ( I ); Your information may vary. This information
can help spa technicians diagnose and fix issues. Not
every entry in the Fault Log is an actual “fault”. For
example, message code MO19 is inserted into the fault
log to identify each time the spa restarts.
A
Each time a fault occurs, it is assigned a unique
number, starting with number 1. The next fault is
assigned number 2, and so on. Up to 24 faults can be
stored in memory. In this example the fault number is
2/24 (C). This means it is the second fault in a list of
24 faults. The fault with the highest fault number is the
most recent fault.
Each fault is assigned a message code (D). The code
corresponds with a panel message (E). In this example
the message code is 28. All panel messages and
message codes are listed and explained in the chapter
titled “Panel Messages” (view page 30).
“Days Ago” indicates the number of days that have
passed since the fault occurred (F). Each time power to
the spa is cycled O and On again, a new day is added.
“Temp A” (G) is the temperature reading from sensor
A, which located inside of the Control System’s heater
shown below.
“Temp B” (H) is the temperature reading from sensor
B, which located inside of the Control System’s heater
shown below.
Heater
Temperature
Sensor
B
Control System
Temperature
Sensor
A
B
C
D
F
G
H
E