SM VVX 350 User manual

SystemMetrics Replacement
Equipment
Customer Installation Manual

Installation Guide SM VOIP Replacement Equipment Installation Manual
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Table of Contents
SM VOIP Replacement Equipment Installation Manual….........................................................................3
Contents of your box ...................................................................................................................3
Putting the phone together..........................................................................................................4
Connecting the handset cord .......................................................................................................5
Connecting the power cord..........................................................................................................5
Connecting the network and computer lines...............................................................................6
Phone set-up ................................................................................................................................7
VoIP to VoIP Service Installation manual….................................................................................................8
Connecting your new IP phone to an existing IP phone................................................................8
Connecting the power cord...........................................................................................................10
Technical Support (Available M-F 8am-5pm): 808-643-4774

Installation Guide SM VOIP Replacement Equipment Installation Manual
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SM VOIP Replacement Equipment Installation Manual
The SM VOIP Replacement Equipment Installation Manual is designed to provide a concise overview of
the contents of your shipment and step-by-step instructions for connecting your phones. If you are
installing the SM VOIP Replacement Equipment for the first time please follow these instructions. If you
currently have another VoIP service, please skip to the VoIP to VoIP Service Installation Manual section.
Prior to setting up SM VOIP Replacement Equipment, please review our Network Readiness Document
provided to you by your Assigned Sales Account Manager, or Service Coordinator.
Contents of your box
The contents are pictured below. The phone model may vary, however installation will be the similar
across all phones.

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Putting the phone together
The base is connected to one of three slots in the back of the phone, each providing a different height
position. The base will only fit into the phone one way. Insert the base into the slot on the back of the
phone for the desired angle. If the angle is incorrect, the base can be removed and repositioned by
pulling straight out and inserting into the desired slot.

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Connecting the handset cord
Press the straight end of the handset cord into the grooved slot on the back of the phone. Connect into
“handset” port (highlighted in red). Plug the coiled end of the handset cord into the handset.
Connecting the power cord
If your phones are not powered over Ethernet (this is determined by type of network switch), you will
need to connect the power adapter to the power port on the back of each phone (highlighted in green).
Plug the other end into an electrical outlet.

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Connecting the network and computer lines
The phone requires that a network cable is plugged into and has access to the public Internet. Plug the
network cable into the network port circled in red and the other end into either a router or an Ethernet
connection.
If a power-over-Ethernet is not available you will also need to use the 48V power adapter to power on
the device.
Optional: connect your PC to the computer port highlighted in blue for enhanced network performance
on your computer when compared to Wi-Fi (additional cable is required).

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Phone set-up
Your phone should connect to the Internet and automatically receive configuration designed specifically
for your individual phone system. Depending on the configuration, it may go through the reboot process
several times before it becomes usable. This process should take approximately five minutes.

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Support VoIP to VoIP Service Installation Manual
Connecting your new IP phone to an existing IP phone
If you are changing from an existing VoIP service to SM VOIP Replacement Equipment and there is not
an available Ethernet cable, you will need to follow the installation instructions below. While this is not
the optimal setup, it does allow you to migrate your service without the added expense of additional
wiring. This set-up will be required until your existing numbers are ported to the Hawaiian Telcom
network.
Your current set-up may be similar to this: your existing phone is connected to your network (red line)
and then to your computer (green line).
The back of your existing IP phone may look similar to this:

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A closer look shows cables connected to both the network port (circled in red) and a cable going to your
computer connected to the PC port (circled in green):
If you have a cable connected to the PC port, you will need to disconnect it from the back of the phone.
CAUTION: Your computer will lose network connectivity when
the cable is disconnected.
Using the Ethernet cable provided in the phone installation kit, connect one end to the PC port on the
existing phone (circled in green).

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Connect the other end of the Ethernet cable provided in the phone installation kit to the network port of
the new phone (circled in red). If there was a cable in the PC port of your existing phone, connect it to
the PC port of the new phone (circled in green).
Connecting the power cord
You will need to connect the power adapter to the power port on the back of each phone (highlighted in
green). Plug the other end into an electrical outlet.

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The end result should look like this:
During this time, you should be working with your Assigned Hawaiian Telcom Service Coordinator. The
Service Coordinator will advise when the porting process is complete and you have been notified by
Hawaiian Telcom, the new phones are ready to use, you will remove the network cable from the original
phone and move it to the network port of the new phone.
CAUTION: Your computer will lose network connectivity when
the cable is disconnected