D-Link DVX-1000 User manual

DVX - 1000: Network Telephone Exchange
User Manual
Version 0.6
D-Link India Ltd.,
Software and R&D Center,
Bangalore.

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1Revision History
Originator Comments Revision
Level
Release
date
Hareesh N.S. Initial Draft 0.1 18/05/2005
Sunil George Updates for DVX-1000 0.5 16/06/2005
Sunil George Added FAQ 0.6 21/06/2005
Last Saved on 7/21/2005 2:02 PM

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TABLE OF CONTENTS
1REVISION HISTORY.................................................................................................................. 2
2INTRODUCTION........................................................................................................................... 6
2.1 ABOUT THIS MANUAL ................................................................................................................ 6
2.2 CONVENTIONS ............................................................................................................................ 7
3DVX WEB REQUIREMENTS .................................................................................................... 7
4CONFIGURING SYSTEM PARAMETERS ........................................................................... 7
4.1 USING THE WEB INTERFACE TO CONFIGURE THE SYSTEM ....................................................... 7
4.1.1 Configuring the IP............................................................................................................ 8
4.1.2 Configuring the DNS server address........................................................................ 8
4.1.3 Setting the system time................................................................................................ 8
4.1.4 Setting other configurable parameters.................................................................... 9
4.2 CONFIGURING THE SYSTEM THROUGH THE COMMAND LINE INTERFACE ............................... 9
4.2.1 Help Command:................................................................................................................ 9
4.2.2 History Command: .......................................................................................................... 9
4.2.3 Set IP Command: .......................................................................................................... 10
4.2.4 Set Netmask Command:............................................................................................. 10
4.2.5 Set DHCP Command: ................................................................................................... 10
4.2.6 Set Gateway Command: ............................................................................................. 10
4.2.7 Set DNS Server Command: ....................................................................................... 10
4.2.8 Set Primary DNS Server Command: ...................................................................... 11
4.2.9 Set Secondary DNS Server Command:................................................................. 11
4.2.10 Set NTP Server Command: ................................................................................... 11
4.2.11 Set Primary NTP Server Command: .................................................................. 11
4.2.12 Set Secondary NTP Server Command:............................................................. 12
4.2.13 Set Zone Command:................................................................................................ 12
4.2.14 Set Date Command: ................................................................................................ 12
4.2.15 Set Time Command:................................................................................................ 12
4.2.16 Set Year Command:................................................................................................. 13
4.2.17 Set Month Command: ............................................................................................. 13
4.2.18 Set Day Command:.................................................................................................. 13
4.2.19 Set Hour Command: ................................................................................................ 13
4.2.20 Set Minute Command: ............................................................................................ 14
4.2.21 Show IP Command: ................................................................................................. 14
4.2.22 Show Netmask Command:.................................................................................... 14
4.2.23 Show Gateway Command: .................................................................................... 14
4.2.24 Show DNS Server Command: .............................................................................. 14
4.2.25 Show Alarms Command:........................................................................................ 14
4.2.26 Restore Certificate Command: ........................................................................... 15
4.2.27 Restart Command:.................................................................................................. 15
5CONFIGURING THE CALL SERVER .................................................................................. 15
5.1 GENERAL CONFIGURATION ...................................................................................................... 15
5.2 USER CONFIGURATION ............................................................................................................ 16
5.2.1 Adding a new user......................................................................................................... 16
5.2.2 Customizing features for users. ............................................................................... 17
5.2.3 Modifying user details.................................................................................................. 18
5.3 REGISTRATIONS ....................................................................................................................... 18

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5.4 CONFIGURING GATEWAYS ....................................................................................................... 18
5.5 CONFIGURING ROUTES ............................................................................................................ 19
5.6 CONFIGURING GROUPS ........................................................................................................... 20
6USING THE FEATURE MANAGER..................................................................................... 20
6.1 CONFIGURING FEATURES ......................................................................................................... 20
6.2 ACTIVATING AND DEACTIVATING FEATURES .......................................................................... 20
6.2.1 Activating and deactivating features from the Web Interface...................... 21
6.2.2 Activating and deactivating features from the phone...................................... 21
6.3 CALL FEATURE DESCRIPTION .................................................................................................. 21
6.3.1 Call Forward ..................................................................................................................... 21
6.3.2 Call Forward: Always .................................................................................................... 21
6.3.3 Call Forward: On Busy ................................................................................................. 21
6.3.4 Call Forward: No Answer............................................................................................. 22
6.3.5 Do Not Disturb – Forward To Voicemail ................................................................ 22
6.3.6 Follow Me – Call Forwarding ...................................................................................... 22
6.3.7 Hunt Group....................................................................................................................... 22
7CONFIGURING THE AUTO ATTENDANT ....................................................................... 22
7.1 CONFIGURING VOICE PROMPTS ............................................................................................... 23
7.2 UPLOADING VOICE PROMPTS................................................................................................... 23
7.3 DELETING VOICE PROMPTS...................................................................................................... 23
7.4 CUSTOMIZING YOUR MENUS................................................................................................... 23
7.5 CONFIGURING AUTO ATTENDANT PARAMETERS AND SELECTING PREFERRED PROMPTS..... 23
7.6 CONFIGURING MENUS.............................................................................................................. 24
7.6.1 Adding menu options.................................................................................................... 24
7.6.2 Editing menu options.................................................................................................... 25
7.6.3 Deleting menu options................................................................................................. 25
7.7 HOLIDAY MENU CONFIGURATION............................................................................................ 25
7.8 CONFIGURING CALENDAR INFORMATION ................................................................................ 25
7.9 RESTORING THE DEFAULT MENU ............................................................................................. 25
7.10 MAKING CALLS THROUGH THE AUTO ATTENDANT .................................................................. 25
8CONFIGURING THE VOICEMAIL SERVER.................................................................... 26
8.1 CONFIGURING VOICEMAIL PARAMETERS ................................................................................. 26
8.2 USING THE MAIL BOX ADMIN ................................................................................................. 26
8.3 USING THE VOICE MAIL SERVER.............................................................................................. 26
8.3.1 Leaving a voice message for another user .......................................................... 26
8.3.2 Accessing your voice mailbox.................................................................................... 27
8.3.3 Retrieving voice messages from your voice mailbox....................................... 27
8.3.4 Customizing your mailbox greeting ........................................................................ 27
9LICENSING ................................................................................................................................... 28
10 PROVISIONING ......................................................................................................................... 28
11 SOFTWARE UPGRADE............................................................................................................. 29
11.1 UPGRADING FROM A WINDOWS MACHINE.............................................................................. 29
11.2 UPGRADING FROM A LINUX MACHINE ..................................................................................... 29
11.3 VIEWING UPGRADE HISTORY .................................................................................................. 29
12 INSTALLING AN SSL CERTIFICATE................................................................................ 30

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13 FACTORY RESET ........................................................................................................................ 30
13.1 FACTORY RESET FUNCTIONALITY............................................................................................ 30
14 SYSTEM REBOOT....................................................................................................................... 31
15 FIRMWARE INFORMATION................................................................................................. 31
16 VIEWING CALL DETAIL RECORDS (CDR) ................................................................... 31
17 VIEWING ALARMS .................................................................................................................. 32
18 CONFIGURATION BACKUP AND RESTORE................................................................. 32
19 FREQUENTLY ASKED QUESTIONS................................................................................... 32
20 REFERENCES................................................................................................................................35
21 APPENDIX..................................................................................................................................... 36
21.1 FEATURE PRIORITY TABLE ....................................................................................................... 36
21.2 FIREWALL .................................................................................................................................. 36
21.2.1 Firewall Feature List ................................................................................................. 36
21.2.2 Firewall Feature Description.................................................................................. 37

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2 Introduction
D-Link's Network Telephone Exchange (DVX-1000) is a SIP based solution,
addressing the VoIP communication requirements of small and medium enterprises.
DVX-1000 has built in Call Server, IVR/Auto-attendant and Voice Mail functionalities.
It helps VoIP devices like SIP phones, gateways etc to make and receive calls,
implements host of voice call features and manages accounts and provisioning of D-
Link endpoints.
DVX-1000, developed around state of the art hardware and embedded software, are
specially designed to address the requirements in the following environments:
♦Installation of a new enterprise IP communications network.
♦Expansion of an existing enterprise communications network.
♦Cost effective branch office communications.
DVX-1000 has the following built-in components
♦Call Server: A SIP based proxy server, that is responsible for call
establishment, call control and call account management. In addition to the
regular call processing, it offers a host of voice call features.
♦Auto Attendant: The auto attendant is a complete automated attendant with
customizable messages and configurable menu that helps the user to get to
the required extension within the system.
♦Voice Mail Server: DVX-1000 has a built-in voice mail server. Voice mail
server is responsible for managing voice mail boxes of individual users.
♦License Server: DVX-1000 comes with a license of maximum of 5 users and
a set of basic features as default. A set of advanced features and more
number of users can be added to the system. License Server manages
licensing of users advanced features.
♦Provisioning Server: Provisioning server is responsible for provisioning end
points, that support D-Link’s provisioning scheme.
♦Firewall: A custom made firewall, this monitors and controls the packets
going in and out of the DVX-1000
♦CLI: The Command Line Interface (CLI) is accessible through the console port
of DVX-1000. The CLI allows the administrator to view and modify system
configuration parameters. The complete set of commands are described in
detail in section ‘Configuring the system through the Command Line Interface’
♦Web Server: DVX-1000 has a built-in web server, that helps administrators
and users to access the system using a standard web browser.
2.1 About This Manual
This document provides information related to the installation and configuration of
DVX-1000 along with a description of all its features. The tasks described in this
document are intended for service providers and network administrators who guide
the deployment of VoIP services.

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Note:
Copyright to this manual is owned by D-Link. This document shall not be
reproduced, distributed or copied without the permission from D-Link.
Please contact Mr. Hareesh N.S. for suggestions regarding modifications to this
document.
2.2 Conventions
This document uses the following notational conventions:
bold face This convention is used to give strong emphasis.
0x0 Prefix to denote hexadecimal number.
0b0 Prefix to denote binary number.
3 DVX WEB Requirements
This section specifies the WEB requirements of DVX-1000.
The following browsers have been tested to be fully compatible with the DVX-1000
web interface:
oInternet Explorer (Version 4.0 and above)
oNetscape (Version 7.0 and above)
oMozilla ( Version 5.0 and above)
oGaleon (Version 7.0 and above).
4 Configuring system parameters
DVX-1000 can be configured through the following interfaces
•The web interface
•Command Line Interface (CLI)
The following section provides details regarding how the DVX system can be
configured through these interfaces. System configuration and call monitoring
are solely the privileges of users configured as administrators. DVX-1000
ships with a single administrator already configured (for security reasons, we recommend
changing the default administrator password). Regular users are allowed to configure only
their individual features.
4.1 Using the web interface to configure the system
The DVX-1000 web interface can be accessed from any web browser supporting
frames and java script. Internet explorer (Version 4.0 and above) is the preferred
browser. The web interface can be accessed using the URL http://IPADDRESS ,
where IPADDRESS is the address assigned to the DVX-1000 board. The system
configuration page can be accessed by clicking the system configuration link from the
DVX-1000 web interface.

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4.1.1 Configuring the IP
IP configuration for the DVX-1000 board can be static or through DHCP. The default
factory setting for IP is 10.0.0.1. To bring the board up for the first time; configure
an IP for the board from the CLI interface. Subsequently, all configurations can be
done through the web interface by accessing the board’s configured IP.
4.1.1.1 Configuring the IP address automatically using DHCP
DVX-1000 can be configured to get it’s IP through DHCP. To enable this, select DHCP
and click on Apply.Please note that on some browsers, redirection to the new
IP is not possible. In this case, the new IP has to be ascertained from the CLI
interface and the corresponding web page should be accessed.
4.1.1.2 Configuring the IP address manually.
Assigning a static IP for the DVX-1000 is the recommended method for IP
configuration as it is advisable to have the call server work on a fixed IP address. To
configure a static IP for DVX-1000, click on the system configuration link. Now,
under IP configuration, select static and enter a static IP, subnet mask and gateway.
Click ‘Apply’. Please note that on some browsers, redirection to the new IP is
not possible. In this case simply access the new static IP that you have now
configured for the board from the web.
4.1.2 Configuring the DNS server address.
DVX-1000 has a DNS client built in that will resolve hostnames accessing the DNS
server that is configured. To set the DNS server that is relevant to your network,
access the system configuration page; modify the primary and secondary DNS
servers and click apply.
4.1.3 Setting the system time.
DVX-1000 can either be configured to get its time through manual configuration or
through NTP. It ships with a factory default setting of 1st of January 2005 10.10
a.m. A large fraction of the call server data is dependent on the system time.
This data includes registrations, feature time settings and call detail records (CDR)
amongst others. Changing the time configuration has to be done with a lot of
caution. Changing the time to a time prior to the current time would be a malicious
attempt to invalidate the call detail records and extend registrations. The
administrator should be wary of this. Changing the time to one in the future should
be done taking into account the fact that current registrations may expire at the new
time specified and hence phones may have to re-register to get the calls started
4.1.3.1 Setting the system time manually.
In order to set the time manually, access the system configuration page. Under time
configuration, choose manual and modify the time to the required value. Now click
apply. The time should now be set to the new one.
4.1.3.2 Automatically configuring the system time using NTP
DVX-1000 can synchronize its system time with an NTP server that has been
configured. This server could either be a local LAN NTP server, that in turn
synchronizes with a stratum 1 or stratum 2 NTP server, or directly a stratum1 or 2

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NTP server that is relevant to your network. Access the system configuration page,
under time configuration, choose NTP and specify the primary and secondary NTP
servers. Select the appropriate time zone. Click ‘Apply’. The NTP servers will be tried
for a predefined number of times and if these attempts fail, the present system time
will be retained.
Note: Daylight savings time is automatically supported by DVX-1000 provided the system is
configured to get the time from an NTP server and the correct time zone is selected.
4.1.4 Setting other configurable parameters
The following options can be specified in this section.
RTP Port (Min & Max) The minimum and maximum ports that DVX-1000 uses
for its media. Changing this also modifies the firewall
settings to block ports other than the ones configured.
Operator Number The operator’s extension that will be contacted if the
call through the automated attendant fails, or if the
caller dials an invalid extension or no extension at all.
Operator User Group User Group of the operator.
4.2 Configuring the system through the Command Line Interface
This section describes the DVX-1000 system configuration through the command line
interface. Whenever the user connects to the DVX-1000 using the serial port, he will
be prompted for login name & password. The user must be an administrator to log
on to DVX-1000 & execute any CLI commands. Once the user name & password
verification succeeds, the DVX command prompt will now appear and the user can
now configure the system with the aid of the CLI commands described below.
The CLI commands are structured in tree-style architecture. All the CLI commands
are case insensitive & at any time the user can enter ‘?” to display what all
commands are available at this level or depth.
4.2.1 Help Command:
Command Name: help
Command description: The ‘help’ command displays all the available
commands to the console.
Command Format: help
4.2.2 History Command:
Command Name: history
Command description: The ‘history’ command displays the list of
previously executed commands in the current
session to the user.
Command Format: history

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4.2.3 Set IP Command:
Command Name: set ip
Command description: The ‘set ip’ command is used for setting the IP
address statically.
Command Format: set ip <ipaddress> <netmask (optional)>
e.g. set ip 192.168.10.89 255.255.255.0"
4.2.4 Set Netmask Command:
Command Name: set netmask
Command description: The ‘set netmask’ command is used for setting
the netmask statically.
Command Format: set netmask <net mask>
e.g. set netmask eth0 255.255.255.0"
4.2.5 Set DHCP Command:
Command Name: set dhcp
Command description: The ‘set dhcp’ command sets the network
configuration (such as IP address, netmask, etc)
using DHCP.
Command Format: set dhcp
E.g.setdhcp
4.2.6 Set Gateway Command:
Command Name: set gateway
Command description: The ‘set gateway’ command configures the
default gateway.
Command Format: set gateway <gateway ipaddress>
E.g. set gateway 192.168.10.6
4.2.7 Set DNS Server Command:
Command Name: set dnsserver
Command description: The ‘set dnsserver’ command configures the
primary & secondary DNS server address.