Benq G series User manual

LCD Monitor

User Manual

Stylish Monitor with Eye Care Technology | G Series

be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any

language or computer language, in any form or by any means, electronic, mechanical, magnetic,

optical, chemical, manual or otherwise, without the prior written permission of BenQ

Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with

respect to the contents hereof and specifically disclaims any warranties, merchantability or

fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this

publication and to make changes from time to time in the contents hereof without obligation of

BenQ Corporation to notify any person of such revision or changes.

BenQ flicker-free technology maintains a stable backlight with a DC dimmer that eliminates the

primary cause of monitor flicker, making it easier on the eyes. The performance of flicker-free

may be affected by external factors such as poor cable quality, unstable power supply, signal

interference, or poor grounding, and not limited to the above mentioned external factors.

(Applicable for flicker-free models only.)

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its

aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision

with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory

requirement and standards pertaining to environmental management, BenQ has spared no

efforts in pushing our initiatives further to incorporate life cycle design in the aspects of

material selection, manufacturing, packaging, transportation, using and disposal of the products.

BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure

that consumers make informed green choices at purchase. Check out BenQ's CSR Website at

http://csr.BenQ.com/ for more details on BenQ's environmental commitments and

achievements.

Product support

This document aims to provide the most updated and accurate information to customers, and

thus all contents may be modified from time to time without prior notice. Please visit the

website for the latest version of this document and other product information. Available files

vary by model.

1. Make sure your computer is connected to the Internet.

2. Visit the local website from Support.BenQ.com. The website layout and content may vary

by region/country.

• User manual and related document

• Drivers and applications

• (EU only) Dismantled information: Available on the user manual download page. This document is

provided based on Regulation (EU) 2019/2021 to repair or recycle your product. Always contact

the local customer service for servicing within the warranty period. If you wish to repair an

out-of-warranty product, you are recommended to go to a qualified service personnel and obtain

repair parts from BenQ to ensure compatibility. Do not disassemble the product unless you are

aware of the consequences. If you cannot find the dismantled information on your product,

contact the local customer service for assistance.

EPREL Registration Number:

GW2280: 342266

GW2280E: 343938

GW2283: 342263

GW2480: 342415

GW2480L: 1089564

GW2480E: 342419

GW2480EL: 1089567

GW2480T: 342423

GW2480TL: 1089570

GL2480: 342270

GL2480E: 343928

GW2780: 342428

GW2780E: 342433

GW2780T: 342404

GL2780: 343933

GL2780E: 343935

Q&A index

Start with the topics that you are interested in.

Setup

Functions to reduce eye strain

Menus and accessories

Maintenance and product support

How to set up the monitor and turn it on?

Safety precautions 5

How to assemble your monitor hardware (for models without height

adjustment stand) 22

Assembling your monitor with a height adjustment stand 31

How to adjust the monitor viewing angle?

Viewing angle adjustment 36

How to wall mount the monitor?

Using the monitor wall mounting kit (for models without height adjustment

stand) 29

Using the monitor wall mounting kit (for models with height adjustment

stand) 37

How to set the appropriate screen brightness?

Adjusting screen brightness automatically (Bright Intelligence, selected models

only) 42

How to reduce the blue light emitted from the display?

Low Blue Light / Low Blue Light Plus (Models without Color Weakness

function) 51

Low Blue Light / Low Blue Light Plus (Models with Color Weakness

function) 51

How to use the OSD menu?

Basic menu operation 39

Navigating the main menu 43

How to clean the monitor?

Care and cleaning 8

How to keep the monitor not in use for a long time?

How to detach the stand and the base (for models without height adjustment

stand) 27

Using the monitor wall mounting kit (for models with height adjustment

stand) 37

Care and cleaning 8

I need more support.

Product support 3

Servicing 8

Safety precautions

Power safety

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The

socket outlet should be installed near the equipment and be easily accessible.

• This product should be operated from the type of power indicated on the marked label. If you

are not sure of the type of power available, consult your dealer or local power company.

• The Class I pluggable equipment Type A must be connected to protective earth.

• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2must

be used.

• Use only the power cord provided by BenQ. Never use a power cord that appears to be

damaged or frayed.

• To avoid possible damage to the monitor, do not use it in a region where power supply is

unstable.

• Ensure that the power cord is connected to a grounded power outlet before turning on the

monitor.

• To avoid possible danger, observe the total electric load when using the monitor with a

(multi-outlet) extension cord.

• Always turn off the monitor before unplugging the power cord.

For Germany only:

• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or

equal to H03VV-F, 3G, 0.75mm2must be used.

• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to

H05VV-F or H05RR-F, 3G, 0.75mm2must be used.

• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN

INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE

INSTRUCTIONS.

For models with adapter:

• Use only the power adapter supplied with your LCD Monitor. Use of another type of power

adapter will result in malfunction and/or danger.

Please follow these safety instructions for best performance, and long life for your monitor.

10-90% 0-3000m0-40°C 10-60% 0-12000m-20-60°C

• Allow adequate ventilation around the adapter when using it to operate the device or charge

the battery. Do not cover the power adapter with paper or other objects that will reduce

cooling. Do not use the power adapter while it is inside a carrying case.

• Connect the power adapter to a proper power source.

• Do not attempt to service the power adapter. There are no service parts inside. Replace the

unit if it is damaged or exposed to excess moisture.

Installation

• Do not use your monitor under any of the following environmental conditions:

• Extremely high or low temperature, or in direct sunlight

• Dusty places

• Highly humid, exposed to rain, or close to water

• Exposed to vibrations or impacts in places such as cars, buses, trains, and other rail vehicles

• Near heating appliances such as radiators, heaters, fuel stoves, and other heat-generating items

(including audio amplifiers)

• An enclosed place (such as a closet or bookcase) without appropriate ventilation

• An uneven or sloping surface

• Exposed to chemical substances or smoke

• Carry the monitor carefully.

• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the

monitor.

• Ensure that children do not hang or climb onto the monitor.

• Keep all packing bags out of reach of children.

Operation

• To protect your eyesight, please refer to the user manual to set the optimal screen resolution

and the viewing distance.

• To reduce eye fatigue, take a break on a regular basis while using the monitor.

• Avoid taking either one of the following actions for a long time. Otherwise, burn marks may

occur.

• Play images that cannot occupy the screen entirely.

• Place a still image on the screen.

• To avoid possible damage to the monitor, do not touch the monitor panel by finger tip, pen, or

any other sharp objects.

• Excessively frequent plug and unplug of video connectors may cause damage to the monitor.

• This monitor is designed mainly for personal use. If you want to use the monitor in a public

place or a harsh environment, contact your nearest BenQ service center for assistance.

• To avoid possible electric shock, do not dissemble or repair the monitor.

• If a bad smell or an abnormal sound appears to come from the monitor, contact your nearest

BenQ service center for assistance immediately.

Caution

• The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.

• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate

your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.

• Reduce your eye strain by focusing on objects far way.

• Frequent blinking and eye exercise help keep your eyes from drying out.

Safety notice for remote control (applicable if a remote control

is provided)

• Do not put the remote control in the direct heat, humidity, and avoid fire.

• Do not drop the remote control.

• Do not expose the remote control to water or moisture. Failure to do so could result in

malfunction.

• Confirm there is no object between the remote control and the remote sensor of the

product.

• When the remote control will not be used for an extended period, remove the batteries.

Battery safety notice (applicable if a remote control is provided)

The use of the wrong type of batteries may cause chemical leaks or explosion. Please note the

following:

• Always ensure that the batteries are inserted with the positive and negative terminals in the

correct direction as shown in the battery compartment.

• Different types of batteries have different characteristics. Do not mix different types.

• Do not mix old and new batteries. Mixing old and new batteries will shorten battery life or

cause chemical leaks from the old batteries.

• When batteries fail to function, replace them immediately.

• Chemicals which leak from batteries may cause skin irritation. If any chemical matter seeps

out of the batteries, wipe it up immediately using a dry cloth, and replace the batteries as soon

as possible.

• Due to varying storage conditions, the battery life for the batteries included with your

product may be shortened. Replace them within 3 months or as soon as you can after initial

use.

• There may be local restrictions on the disposal or recycling of batteries. Consult your local

regulations or waste disposal provider.

If the supplied remote control contains a coin / button cell battery, pay attention to the

following notice as well.

• Do not ingest battery. Chemical Burn Hazard.

• The remote control supplied with this product contains a coin / button cell battery. If the coin

/ button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can

lead to death.

• Keep new and used batteries away from children. If the battery compartment does not close

securely, stop using the product and keep it away from children.

• If you think batteries might have been swallowed or placed inside any part of the body, seek

immediate medical attention.

Care and cleaning

• Do not place the monitor face down on the floor or a desk surface directly. Otherwise,

scratches on the panel surface may occur.

• The equipment is to be secured to the building structure before operation.

• (For models that support wall or ceiling mounting)

• Install your monitor and monitor mounting kit on a wall with flat surface.

• Ensure that the wall material and the standard wall mount bracket (purchased separately) are

stable enough to support the weight of the monitor.

• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor

surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.

• Slots and openings on the back or top of the cabinet are for ventilation. They must not be

blocked or covered. Your monitor should never be placed near or over a radiator or heat

sources, or in a built-in installation unless proper ventilation is provided.

• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the

monitor.

• Consider keeping the box and packaging in storage for use in the future when you may need

to transport the monitor.

• Refer to the product label for information on power rating, manufacture date, and

identification markings.

Servicing

• Do not attempt to service this product yourself, as opening or removing covers may expose

you to dangerous voltages or other risks. If any of the above mentioned misuse or other

accident such as dropping or mishandling occurs, contact qualified service personnel for

servicing.

• Contact your place of purchase or visit the local website from Support.BenQ.com for more

support.

General warranty information

Note that the monitor warranty may be void if any of the following conditions occurs:

• Documents required for warranty services have been altered by unauthorized use or is

illegible.

• The model number or production number on the product has been altered, deleted, removed

or made illegible.

• Repairs, modifications, or alterations have been made by unauthorized service organizations

or persons.

• Damage caused by improper storage of the monitor (including but not limited to force

majeure, direct exposure to sunlight, water, or fire).

• Reception problems occurred due to external signals (such as antenna, Cable TV) outside the

monitor.

• Defects caused by abuse or misuse of the monitor.

• Before using the monitor, it is the sole responsibility of the user to check whether the

monitor is compatible with local technical standards if the user brings the monitor out of its

intended sales area. Failure to do so may cause product breakdown and the user will have the

pay the repairing costs.

• It is the sole responsibility of the user if problems (such as data loss and system failure)

occurred due to non-factory provided software, parts, and/or non-original accessories.

• Please use the original accessories (e.g. power cable) only with the device to avoid possible

dangers such as electric shock and fire.

Typographics

In this document, the steps needed to reach a menu may be shown in condensed form, for

example: Menu > System > Information.

Icon / Symbol Item Meaning

Warning Information mainly to prevent the damage to components,

data, or personal injury caused by misuse and improper

operation or behavior.

Tip Useful information for completing a task.

Note Supplementary information.

Table of Contents

Copyright ......................................................................................................................................2

Product support ...........................................................................................................................3

Q&A index ....................................................................................................................................4

Safety precautions .......................................................................................................................5

Power safety................................................................................................................................................ 5

Installation.................................................................................................................................................... 6

Operation..................................................................................................................................................... 6

Safety notice for remote control (applicable if a remote control is provided)........................... 7

Battery safety notice (applicable if a remote control is provided) ................................................. 7

Care and cleaning....................................................................................................................................... 8

Servicing........................................................................................................................................................ 8

General warranty information ................................................................................................................ 9

Getting started .......................................................................................................................... 12

Getting to know your monitor ............................................................................................. 15

Front view.................................................................................................................................................. 15

Back view ................................................................................................................................................... 16

Input and output ports............................................................................................................................ 16

Connections .............................................................................................................................................. 18

How to assemble your monitor hardware

(for models without height adjustment stand) .................................................................. 22

How to detach the stand and the base (for models without height adjustment stand) ......... 27

Using the monitor wall mounting kit (for models without height adjustment stand) ............. 29

Assembling your monitor with a height adjustment stand ............................................. 31

How to attach the monitor base.......................................................................................................... 31

How to detach the base (for models with height adjustment stand) .......................................... 33

Adjusting the monitor height ................................................................................................................ 34

Rotating the monitor .............................................................................................................................. 35

Viewing angle adjustment ....................................................................................................................... 36

Using the monitor wall mounting kit (for models with height adjustment stand) .................... 37

How to adjust your monitor ................................................................................................. 38

The control panel..................................................................................................................................... 38

Basic menu operation ............................................................................................................................. 39

Picture optimization ................................................................................................................................ 41

Customizing the hot keys....................................................................................................................... 41

Adjusting display mode ........................................................................................................................... 41

Choosing an appropriate picture mode.............................................................................................. 42