BenQ SW Series User manual

SW Series
LCD Monitor
User Manual

2
Copyright
Copyright © 2017 by BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any
language or computer language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written permission of BenQ
Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or
fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents hereof without obligation of
BenQ Corporation to notify any person of such revision or changes.
The performance of flicker-free may be affected by external factors such as poor cable quality,
unstable power supply, signal interference, or poor grounding, and not limited to the above
mentioned external factors. (Applicable for flicker-free models only.)
Power Safety
• The AC plug isolates this equipment from the AC supply.
• The power supply cord serves as a power disconnect device for pluggable equipment. The
socket outlet should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked label. If you
are not sure of the type of power available, consult your dealer or local power company.
• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2must
be used.
Care And Cleaning
• Cleaning. Always unplug your monitor from the wall outlet before cleaning. Clean the LCD
monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass
cleaners.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not be
blocked or covered. Your monitor should never be placed near or over a radiator or heat
source, or in a built-in installation unless proper ventilation is provided.
• Never push objects or spill liquid of any kind into this product.
Please follow these safety instructions for best performance, and long life for your monitor.

3
Servicing
Do not attempt to service this product yourself, as opening or removing covers may expose
you to dangerous voltages or other risks. If any of the above mentioned misuse or other
accident such as dropping or mishandling occurs, contact qualified service personnel for
servicing.
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its
aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision
with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory
requirement and standards pertaining to environmental management, BenQ has spared no
efforts in pushing our initiatives further to incorporate life cycle design in the aspects of
material selection, manufacturing, packaging, transportation, using and disposal of the products.
BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure
that consumers make informed green choices at purchase. Check out BenQ's CSR Website at
http://csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.

4
Table of Contents
Copyright ......................................................................................................................................2
Getting started .............................................................................................................................5
Getting to know your monitor ................................................................................................7
Front view.................................................................................................................................................... 7
Back view .................................................................................................................................................... 7
Connection ...................................................................................................................................................8
How to assemble your monitor hardware ...........................................................................9
How to detach the stand and the base ............................................................................................... 14
Installing shading hood (optional step) ................................................................................................ 16
Adjusting the monitor height ................................................................................................................ 21
Rotating the monitor .............................................................................................................................. 22
Viewing angle adjustment ....................................................................................................................... 23
Using the monitor wall mounting kit ................................................................................................... 24
Getting the most from your BenQ monitor ...................................................................... 25
How to install the monitor on a new computer .............................................................................. 26
How to upgrade the monitor on an existing computer ................................................................. 27
How to install on Windows 10 system .............................................................................................. 28
How to install on Windows 8 (8.1) system .......................................................................................29
How to install on Windows 7 system ................................................................................................ 30
How to adjust your monitor ................................................................................................. 31
The control panel..................................................................................................................................... 31
Hotkey Puck .............................................................................................................................................. 32
Basic menu operation ............................................................................................................................. 34
Customizing the hot keys....................................................................................................................... 35
Working with HDR technology............................................................................................................ 35
Adjusting the display color..................................................................................................................... 36
Adjusting display mode ........................................................................................................................... 36
Choosing an appropriate picture mode.............................................................................................. 37
Video source selection in PIP/PBP mode (for models with PIP/PBP function).......................... 37
Navigating the main menu ...................................................................................................... 38
Display menu ............................................................................................................................................. 39
Color Adjustment menu ........................................................................................................................ 41
PIP/PBP menu ............................................................................................................................................ 45
System menu ............................................................................................................................................. 47
Troubleshooting ....................................................................................................................... 51
Frequently asked questions (FAQ) ...................................................................................................... 51
Need more help?...................................................................................................................................... 52

5Getting started
Getting started
When unpacking please check you have the following items. If any are missing or damaged,
please contact the place of purchase for a replacement.
BenQ LCD Monitor
Monitor Stand
Monitor Base
Quick Start Guide
CD-ROM
Power Cord
(Picture may differ from product supplied
for your region.)
Video Cable: DP
(Optional accessory)

6 Getting started
Video Cable: DP to mini DP
Video Cable: HDMI
Audio Cable
(Optional accessory)
USB Cable
Hotkey Puck
Shading hood
L2
Lt
L1
R2
Rt
R1
• Available accessories and the pictures shown here may differ from the actual contents and the product supplied
for your region. And the package contents may subject to change without prior notice. For cables that are not
supplied with your product, you can purchase them separately.
• Consider keeping the box and packaging in storage for use in the future when you may need to transport the
monitor. The fitted foam packing is ideal for protecting the monitor during transport.
Always keep the product and accessories out of reach of small children.

7Getting to know your monitor
Getting to know your monitor
Front view
Back view
1. Control buttons
2. Power button
12
3. AC power input jack
4. Cable management hole
5. Hotkey Puck socket
6. HDMI socket
7. DisplayPort socket
8. Mini DisplayPort socket
9. Headphone jack
10. USB 3.0 port (upstream;
connecting to the PC)
11. Kensington lock slot
12. USB 3.0 ports (downstream;
connecting to USB devices)
13. SD card slot
• Depending on the product specifications, the supported resolution and timing may vary.
• Above diagram may vary depending on the model.
• Picture may differ from product supplied for your region.
8411310
97
6
5
12
13

8 Getting to know your monitor
Connection
The following connection illustrations are for your reference only. For cables that are not
supplied with your product, you can purchase them separately.
For detailed connection methods, see page 10 - 12.
Speakers /
Headphone
USB peripherals
(USB 3.0)
SD card
PC/Notebook

9How to assemble your monitor hardware
How to assemble your monitor hardware
• If the computer is turned on you must turn it off before continuing.
Do not plug-in or turn-on the power to the monitor until instructed to do so.
• The following illustrations are for your reference only. The location and available input and output jacks may
vary depending on the purchased model.
• The supported timing may vary by input signal. Refer to the "Preset display modes" section on the link
"Adjusting the Screen Resolution" for more information.
1. Attach the monitor base.
Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a
mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor
around on your desk will scratch or damage the monitor surround and controls.
Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like the
monitor packaging bag on the desk for padding.
Gently lay the screen face down on a flat clean padded
surface.
Attach the monitor stand to the monitor base as
illustrated. Make sure to align the arrow on the end of
the stand to the one on the monitor.
Turn the stand clockwise until you cannot go further.

10 How to assemble your monitor hardware
Tighten the thumbscrew on the bottom of the monitor
base as illustrated. And then turn the stand
counterclockwise to face forward.
Orient and align the stand arm with the monitor ( ),
push them together until they click and lock into place
().
Gently attempt to pull them back apart to check that
they have properly engaged.
Carefully lift the monitor, turn it over and place it
upright on its stand on a flat even surface.
You should position the monitor and angle the screen to
minimize unwanted reflections from other light sources.
2. Connect the PC video cable
To Connect the HDMI Cable
Connect the plug of the HDMI cable to the HDMI port
on the monitor. Connect the other end of the cable to
the HDMI port of a digital output device.
Either
3
2
1
1
2
12

11How to assemble your monitor hardware
To Connect the DP Cable
Connect the plug of the DP cable to the monitor video
socket. Connect the other end of the cable to the
computer video socket.
After the monitor and the computer are powered on, if the
image is not displayed, disconnect the DP cable. Connect the
monitor to any video source other than DP first. Go to
System and DisplayPort on the OSD menu of the monitor
and change the setting from 1.4 to 1.1. Once the setting is
done, unplug the current video cable and re-connect the DP
cable. To go to the OSD menu, see Basic menu operation on
page 34.
Or
To Connect the mini DP Cable
Connect the plug of the mini DP cable to the monitor
video socket. Connect the other end of the cable to the
computer video socket.
The video cables included in your package and the socket
illustrations on the right may vary depending on the product
supplied for your region.
Or
3. Connect the audio cable.
You may connect headphones to the headphone jack
found on the back side of the monitor.
4. Connect USB devices.
Connect the USB cable between the PC and the
monitor (via the upstream USB port at the back). This
upstream USB port transmits data between the PC and
the USB devices connected to the monitor.
TVOUT
PDIF-OUT
SDIF-OUT

12 How to assemble your monitor hardware
Connect USB devices via other USB ports
(downstream) on the monitor. These downstream USB
ports transmit data between connected USB devices
and the upstream port.
5. Connect the memory card.
Insert an SD or MMC memory card following the
direction indicated on the card to exchange files.
Supported memory card formats are as follows:
•SD / SDHC / SDXC
•MMC
6. Connect the Hotkey Puck to the monitor.
Connect the Hotkey Puck to the mini USB port
(exclusively for Hotkey Puck connection) on the rear of
the monitor.
And place the Hotkey Puck on the monitor stand or to
another desired place as illustrated.
For more information on Hotkey Puck, see Hotkey
Puck on page 32.

13How to assemble your monitor hardware
7. Connect the power cable to the monitor.
Plug one end of the power cord into the socket labelled
on the rear of the monitor. Do not connect the
other end to a power outlet just yet.
8. Organize the cables.
Route the cables via the cable management hole.
9. Connect-to and turn-on the power.
Plug the other end of the power cord into a power
outlet and turn it on.
Picture may differ from product supplied for your region.
Turn on the monitor by pressing the power button on
the monitor.
Turn on the computer too, and follow the instructions
in Getting the most from your BenQ monitor on page
25 to install the monitor software.
To extend the service life of the product, we recommend
that you use your computer's power management function.

14 How to assemble your monitor hardware
How to detach the stand and the base
1. Prepare the monitor and area.
Turn off the monitor and the power before unplugging
the power cable. Turn off the computer before
unplugging the monitor signal cable.
Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like a towel on
the desk for padding, before laying the screen face down
on a flat clean padded surface.
Please be careful to prevent damage to the monitor. Placing
the screen surface on an object like a stapler or a mouse will
crack the glass or damage the LCD substrate voiding your
warranty. Sliding or scraping the monitor around on your
desk will scratch or damage the monitor surround and
controls.
2. Remove the monitor stand.
While pressing and holding the quick release button
( ), detach the stand from the monitor ( ).
3. Remove the monitor base.
Release the thumbscrew on the bottom of the monitor
base.
1
2
1
2
2
1

15How to assemble your monitor hardware
Turn the stand counterclockwise until you cannot go
further.
And then detach the base from the stand.

16 How to assemble your monitor hardware
Installing shading hood (optional step)
You can find the carved arrows on the inner side of some plates. Refer to the installation
requirements and the printed marks to prepare the plates needed for landscape and portrait
installation separately.
Landscape installation
Plates required for landscape installation:
To prevent glare or most of unwanted reflections from other light sources off your screen, you can install the
shading hood (provided or purchased separately, depending on the product supplied for your region).
Please be careful to prevent damage to the shading hood and the monitor. Different pieces of shading hood are
well-designed and can fit into your monitor properly. Do not use excessive force when installing the shading hood
to avoid possible damage.
L2
Lt R2 Rt
top plate
1. Prepare for the shading hood installation.
Place the monitor upright on its stand on a flat even
surface. Make sure the monitor is rotated to the
landscape mode.
Follow the illustrations to complete the installation
carefully.
2. Install the right hoods.
Align the arrow on plate (Rt) with the one on plate (R2)
and attach them together. Slide plate (Rt) to the end as
illustrated.
R2
Rt

17How to assemble your monitor hardware
3. Attach to the right side of the monitor.
Align the hooks on the hood (plate R2) with the holes
on the right side of the monitor, and insert the hooks.
After that, press down plate (Rt) to fix it firmly.
4. Install the left hoods.
Align the arrow on plate (Lt) with the one on plate (L2)
and attach them together. Slide plate (Lt) to the end as
illustrated.
5. Attach to the left side of the monitor.
Align the hooks on the hood (plate L2) with the holes
on the left side of the monitor, and insert the hooks.
After that, press down plate (Lt) to fix it firmly.
6. Install the top plate.
Hook the top plate on plate (R2) and plate (L2) as
illustrated, and insert the top plate to the notch on the
top of the other plates.
1
2
L2
Lt
1
2
1
2
top plate

18 How to assemble your monitor hardware
Portrait installation
Plates required for portrait installation:
7. If you intend to calibrate the display’s color
by a colorimeter, slide to open the cover on
the top plate so the colorimeter can be
installed.
Follow the instruction manuals of the colorimeter you
purchased and the provided software (e.g., Palette Master
Element) to complete the installation and calibration
process.
L2
Lt R2 Rt
L1 R1
top plate
1. Prepare for the shading hood installation.
Place the monitor upright on its stand on a flat even
surface. Make sure the monitor is rotated to the
portrait mode as instructed in Rotating the monitor on
page 22.
Follow the illustrations to complete the installation
carefully.
2. Install the right hoods.
Align the arrow on plate (R1) with the one on plate (R2)
and attach them together. Slide plate (R2) to the end as
illustrated.
Align the arrow on plate (Rt) with the one on plate (R1)
and attach them together. Slide plate (R1) along with
plate (R2) to the end as illustrated.
R2
Rt
R1

19How to assemble your monitor hardware
3. Attach to the right side of the monitor.
Align the hooks on the hood with the holes on the right
side of the monitor, and insert the hooks. After that,
press down plate (Rt) to fix it firmly.
4. Install the left hoods.
Align the arrow on plate (L1) with the one on plate (L2)
and attach them together. Slide plate (L2) to the end as
illustrated.
Align the arrow on plate (Lt) with the one on plate (L1)
and attach them together. Slide plate (L1) along with
plate (L2) to the end as illustrated.
5. Attach to the left side of the monitor.
Align the hooks on the hood with the holes on the left
side of the monitor, and insert the hooks. After that,
press down plate (Lt) to fix it firmly.
6. Install the top plate.
Hook the top plate on plate (R2) and plate (L2) as
illustrated, and the top plate to the notch on the top of
the other plates.
2
1
L2
Lt
L1
2
1
21
top plate

20 How to assemble your monitor hardware
7. If you intend to calibrate the display’s color
by a colorimeter, slide to open the cover on
the top plate so the colorimeter can be
installed.
Follow the instruction manuals of the colorimeter you
purchased and the provided software (e.g., Palette Master
Element) to complete the installation and calibration
process.