Bestcare BestMove STA400 User manual

BestMove®
STANDING TRANSFER AID
Model: STA400 / STA450
Ensure the product has been assembled according to the instructions in this
manual. All operators should read and understand the instructions for safe and
proper operation of the lift.
STA400
STA450

1
Thank you for choosing Bestcare!
Date of Manufacture
The manufacture date can be found on the serial
number label that is located at the top of the mast.
The YY in the serial number is the manufacture
year, and the MM is the manufacture month.
BestMove® STA400
Max. Load: 450lb (205kg)
1-678-679-6690
S/N: STA400YYMM1XXX
2920 Pacific Dr,
Norcross, GA 30071
Mass of Lift: 60lb (27kg)
To better serve you, please record the following information for
future use:
Supplier Name: ___________________________________________
Supplier Telephone: ________________________________________
Product Serial Number: _____________________________________
Date of Purchase: _________________________________________

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2
Product Description
Intended Use
The BestMove® STA400 and STA450 allow patients up to
400lbs and 450lbs, respectively, to be transferred safely with
minimal physical effort provided by the operator. Transferring
functions of all types are quick and require minimal caregiver
assistance. Each unit is equipped with a crossbar where users
can grasp and pull themselves up into a standing position using
their own strength. The caregiver then ips the padded seats
back into place to form a secure and comfortable seat for the
user to sit on for the remainder of the transfer. The STA450 has
a opening base to work with wide range of wheelchairs and
furnitures.
The STA400 and STA450 are intended to be used with patients
who are immobile, but have enough leg strength to stand
themselves up. The STA400 and STA450 are intended to be
used for transfers of the patient between bed, chair, wheelchair,
and the commode. The STA400 and STA450 are intended to
be operated by at least one caregiver, who will perform the
transfer. Transfers should always be done on a at, dry surface
and are not intended to be used in high humidity environments
for extended amounts of time.

3
DEFINITIONS & SYMBOLS
In this manual, the user refers to the patient or resident and may be used
interchangeably at different times. Caregiver refers to the operator or person
who is assisting with the transfer.
Symbols used in this manual and on the product and their meanings:
Warning! Failure to heed this warning may
result in damage to the product or serious
injury to the operator and/or user.
Do Not Bleach. No bleach product may be
used. The garment is not colorfast or
structurally able to withstand any bleach.
Important instructions follow. Read and
understand the instructions in the manual
before using the product.
Do Not Dryclean. Garment may not be
commercially drycleaned.
Type BF applied part. Refer to the part of
the medical device which come into
physical contact with the patient in order
for the device to carry out its intended
Do Not Iron. Item may not be smooted or
finished with an iron.
Class II symbol. To identify equipment is
designed that a connection to electrical
earth (ground) is not required.
Tumble Dry, Normal, Low Heat. A machine
dryer may be regularly used at a maximum
of Low Heat setting.
Note! Important information concerning
the product and/or its correct and proper
usage follows.
Do Not Dry. A machine dryer may not be
used.
Advise the operator to consult the
accompanying documents before use.
Machine Wash, Hot. Initial water
temperature should not exceed 82°C or
180°F.
Right side up Do Not Wash
Fragile, handle with care Keep dry
Carton storage temperature limit of -25°C
to 70°C Carton storage humidity limit of 0% to 90%
European Conformity mark, The product
conforms to European Medical Directive
93/42/EEC and meets applicable health,
safety and environmental requirements.
Handle with care

4
Safety Instructions
A BestMove® will provide years of service if it is properly maintained
as any mechanical equipment requires. Please pay careful attention to
the following important information regarding the care, maintenance,
and operation of the patient lift. Carefully read these instructions
before assembling the lift, or attempting to lift a user with the device.
• Inspect the lift for any loose nuts or worn parts before use.
• Before attempting to lift any patient, please practice operating the
lift and explain the lift procedures to the patient
• Please provide special assistance under the caretakers’ discretion.
(i.e. patients who are comatose, spastic, agitated, or otherwise
severely handicapped.)
• The patient lift should be used solely for transferring a user/patient
from one utility (beds, chairs, toilets, etc.) to another. The patient lift
should not be used for transporting or moving any patient from one
location to another location.
• During lifting or lowering, whenever possible, always keep the base
of the lift in the widest position.
• The base of the lift should be closed before moving the lift.
• Do not roll casters over any object while the user/patient is in the
sling.
• Must lock casters during loading or unloading the patient onto or off
the lift.
• Never leave the user/patient unattended.
Service personnel may contact Bestcare for any information,
instructions, or certain parts for servicing purpose.

WARNING!
5
• NO modication of this equipment is allowed. It is unsafe to modify the
equipment from its original state. This product is deemed safe to use with
only the original parts as delivered. Unauthorized use of any modied
equipment may result in serious injury or death.
• DO NOT replace any components of the lift without consulting with
Bestcare and must follow proper instruction from Bestcare when replacing
any components.
• DO NOT service any parts of the lift while in use with a patient.
• It is NOT safe to load the equipment more than the indicated maximum safe
working load.
• IF any accessories with lower load capacity than the equipment itself is used,
DO NOT load the equipment more than the lowest maximum safe
working load.
• This equipment DOES NOT consist of any materials or ingredients to
which patients are exposed, that may cause bodily harm or injury.
• Prolonged exposure or physical contact with any part of the equipment WILL
NOT cause skin irritation, allergic reaction, etc.
• Using accessories, detachable parts, or materials not described in the
instruction manual MAY RESULT IN SERIOUS INJURIES.
• Keep the equipment away from children and pets when in use. IT MAY
CAUSE SERIOUS INJURY OR DEATH.
• Keep the equipment away from any pests or pest infested area. Diseases
transferred from pests to the equipment MAY CAUSE SERIOUS ILLNESS
to patients upon contact.
• If the lift is exposed to the sun for long periods of time, be CAUTIOUS as the
surface of the lift may be hot.
• There are no risk if the lift is exposed to reasonably foreseeable
environmental conditions
• DO NOT use the lift on a inclined surface that is greater than 5°.

6
FEATURES & OVERVIEW
iPrior to assembly, unpack and inspect all parts from the shipping carton.
Contact you dealer immediately if any parts are damaged or missing.
* STA450 model shown
UNLESS OTHERWISE SPECIFIED:
SHEET: SCALE:
PART NUMBER:
DESCRIPTION:
DATE: DRAWN BY:
MATERIAL:
FINISH:
2920 PACIFIC DRIVE
NORCROSS, GA 30071
PROPRIETARY AND CONFIDENTIAL
THE INFORMATION CONTAINED IN THIS
DRAWING IS THE SOLE PROPERTY OF
BESTCARE LLC. ANY REPRODUCTION IN PART
OR AS A WHOLE WITHOUT THE WRITTEN
PERMISSION OF BESTCARE LLC IS PROHIBITED.
9/8/2017
1 of 1
DaTong Wrench
ALL DIMENSIONS IN MM
1-6
6-30
30-120
120-400
0.1
0.2
0.3
0.5
Easy Tools
40 lb
(18.2 kg)
4 lb 3 lb 1.1 lb
(1.82 kg) (1.4 kg) (0.5 kg)
8 lb 2.2 lb
(3.6 kg) (1 kg)
11 lb
(5 kg)
5Seat Pad
6Kneepad Crossbeam 10
4
Rear Casters
8
Mast
1 **Base
3
Front Casters
7KneepadLeft Arm
9
Right Arm
2Handle Bars
** Heaviest detachable part
3
10
5
7
4
2
2
1
6
8
9

7
SPECIFICATIONS & OPTIONS
* Bestcare is committed to continuous improvements of our products therefore the
specication, dimensions, and features listed above are for guidance only and are
subject to change without prior notice.
H
31.13
790.58
43.27
1099.10
17.25
438.03
4.74
120.45
B
A
C
F
D
G
E
B
A
C
Dimensions & Specifications
Model
STA400
STA450
Safe Working Load
400 lb
182 kg
450 lb
205 kg
ABase Length
29.7"
754.3 mm
35.5"
901.7 mm
BBase Ext. Width - Closed
16.6"
420.6 mm
26.9"
684.0 mm
CBase Int. Width - Opened N.A.
31.6"
803.1 mm
DLift Overall Height
43.3"
1099.1 mm
43.3"
1099.1 mm
EFront Caster Height
4.7"
119.4 mm
4.7"
119.4 mm
FSeat Pad Height
31.1”
790.6 mm
31.1”
790.6 mm
G
Knee Pad Height from
Footplate
17.3”
438.0 mm
17.3”
438.0 mm
H Turning Diameter
74.0”
1878.3 mm
116.2”
2952.5 mm
STA400 STA450
Lift Weight Unloaded (lb) 60 78
Lift Weight Unloaded (kg) 27.3 35.5
Standard Features
1
Seat Pads
2
4" Rear Caster with Brake
3
3" Front Caster
4
Knee Pads / Shin Guards
Optional Features
5
BestTransfer Raising Belt
6
Seat Locks
7
Short Mast

Installation
Step 1: Assemble the top section by connect the two handle bars
with the left and right arms. Align the holes on each ends of handle
bar with the holes on the arm, and secure the handle bars to the
arms using screws as follows.
Step 2: Connect the two mast to the left and right arms, align the
holes, and secure the masts using carriage bolts, split washers,
washers and cap nuts as follows.
8
1
2

9
3
Step 3: Insert the assembled part from step 2 into the base, align the
holes, and secure the masts to the base using carriage bolts, washers, split
washers, and cap nuts as follows.
Step 4: Insert the two kneepads into the kneepad crossbeam, and secure
the kneepad with hex bolts, split washers, washers. Cover the bolt head with
plastic cover
Step 5: Insert the kneepad crossbeam to the mast. Align the square holes on
the kneepad crossbeam with the holes on the mast, and secure the kneepad
to the main assembly using carriage bolts, split washer, washer and cap nuts.
4

10
Operating Instructions
Double check all assemblies for tightness and read operating
instructions carefully prior to use.
PREPARATION BEFORE LIFTING
• Verify the opening and closing of the seat pads functions properly
• Check to make sure the base opening and caster brakes are functional
Do not attempt to transfer a patient without prior approval of the person’s nurse.
Also, do not transfer without having studied the instructions and performed
several practices in operating the product. Together (with the patients doctor,
nurse, or medical attendant) select a sling that is both practical and comfortable.
The sling selected should be one that serves the needs of the patient, while
providing the patient with optimal safety. Never interfere with the lift, unless
instructed by the attendant. Have a doctor, nurse, or medical attendant
(experienced in the use of the BestMove®) present during the rst few times the
lift is used to transfer a new user.
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For optimum performance the lift should be transported and stored in
following condition range:
• -25°C to +5°C (-13°F to 41°F), and
• +5°C to +35°C (41°F to 95°F) at a non-condensing relative humidity 0% to 90%
• +35°C to +70°C at a water vapor pressure up to 5 kPa
For optimum performance the lift should be operated in following condition
range:
• at a temperature range of +5°C to +40°C (+41°F to +104°F)
• at a non-condensing relative humidity range of 15 % to 90 %, but not requiring a
water vapor partial pressure greater than 5 kPa
• 70 kPa to 106 kPa atmospheric pressure
The lift will not have any potential electromagnetic or other interference with
other devices.

11
Transferring Patient
1. Have the patient positioned sitting at the edge of the surface
2. Make sure the seat pads are in folded up position, and move the StandAid lift in front
of the patient.
3. Have the patient move their feet onto the foot plate platform and knees/shins are in
contact with the two knee pads.
The Bestmove 450 allows access around wider obstacles such as recliners. The
base of the BestMove 450 opens by stepping on the foot pedal.
4. Lock the casters before loading the person onto the lift.
5. Have the patient grasp the cross bar closest to them and using their own strength
pull themselves up into a standing position on the footplate platform. If the patient
needs assistance pulling themselves up. Use a BestTransfer Raising Belt.
6. Lower both of the seat pads to the folded down position.
7. Have the patient lower themselves to a sitting position on the seat pads. If
BestTransfer Raising Belt is being used. Use the Raising Belt to assist the patient in
lowering the patient.
8. Make sure the patient is rmly sitting in the StandAid
9. Unlock the casters to begin transfer the patient.
10. To unload the patient, follow above instruction backwards.
Folded Down Position
Folded Up Position
Folded Up Position

12
BestTransfer Raising Belt
If the patient is pregnant or has skin conditions, con-
sult with a doctor before use.
ALWAYS check that the weight capacity is suitable
for the patient
Type BF applied parts
Sliding Section
Grip
Hooking Loops
1. Insert the sliding section behind the
patient’s back, and position it near the
patient’s lower back.
2. Ensure the grip part on the sliding
section is in contact with the patient.
3. Hook one of the hooking loops to the
hook on the arm.
4. Pull on the other hooking loop to assist
the patient to stand up.
5. Once the patient is seated on the
seatpad, hook the other hooking loop
onto the hook on the arm for safety.
6. Reverse above step to lower the patient.
Hooks
Cleaning of the lift
• Solvents or strong liquids or abrasive cleaning products will damage the
surfaces of the lift.
• Use pH-neutral detergents only.
• Remove the battery from the controller
• Clean lift surfaces with a damp cloth using pH-neutral detergent.
• Remove debris and hair from the casters and make sure the casters can
spin and swivel freely.

13
Maintenance & Inspection
• The operator of the lift shall inspect the BestMove before each use. Check
all bolts for tightness. Make sure the base can be easily widened, and that
all lift parts are in place. Make sure that casters can be turned freely, and
that caster brakes can be engaged. Make certain all necessary items (i.e.
slings, and wheelchairs, etc.) are ready for use.
• At least once a month, the lift should be thoroughly inspected by a person
qualied to recognize any signs of wear and tear, and looseness of bolts or
parts. Replace any worn parts immediately.
• To lubricate, put silicone lubricating grease on the following points when the
BestMove is placed into service and every month thereafter: Caster Axles.
• With proper use and care, the expected lifetime of the lift is 10 years
• Contact Bestcare for any recycling information
First Received Monthly Every 3 Months
Check the connections between the arm and the seat pad
for improper connection • •
Check the connections between the arm and the handles
for improper connection
• •
Check the seat pad foam for any tear
• •
Check bolt connections for any looseness
• •
Check the arm for irregular bending or deflection
•
Check bolt connections for any looseness
• •
Check the mast for irregular bending or deflection
•
Check the knee pad foam for any tear
• •
Check bolt connections for any looseness
• •
Check bolts and nuts for looseness
• •
Check casters and axle bolts for tightness
• •
Check rubber parts on the casters for deflection
• •
Apply grease to caster ball bearings if needed
•
Check welding joints for rust and crack
• •
Check sling for wear
• •
Lift Cleaning As needed As needed As needed
Arm
Mast
Kneepad
Base & Foot Pedal
Sling

14
WARRANTY POLICY
Bestcare offers a limited warranty on all patient lifts, slings and accessories to be free of defects in workmanship and product
performance. This warranty extends only to the original purchaser and is non-transferable. All warranty claims must be submitted by
the authorized dealer or distributor who originally sold the product with proper proof of sale and serial number where applicable. Prior
Return Authorization (RA) from Bestcare is required for all warranty replacements. Bestcare reserves the right to repair or replace only
defective parts or accessories in lieu of a complete new patient lift. The repaired or replacement part shall be warranted for a period
equal to the remainder of the warranty period of the defective part.
Bestcare does not provide advance replacements for warranty claims. For situations where an end user requires a replacement in
advance and before a warranty item can be returned, dealer or distributor must purchase the replacement at full cost. All freight charges
for the replacement are the sole responsibility of the dealer or distributor. When end user returns warranty item and item proves to be
defective, Bestcare will issue full credit for the replacement less freight charges.
Product returned without RA number clearly marked on the package or product returned later than 30 days after authorization will be
refused and returned at sender’s expense. Final disposition of warranty claims will be determined at the sole discretion of Bestcare.
Warranty claims will be denied for any of the following: product abuse or misuse, accidental or malicious damage, improper installation,
product used with parts, components or accessories with quality or specications incompatible with product, adulterated product, user
neglect, failure to maintain and service product as specied in the owner’s manual or care tag, serial number removed or defaced, or
normal wear and tear.
Bestcare warrants the following products and components beginning from the purchase invoice date for the specied time period:
WARRANTY PERIOD PRODUCT OR COMPONENT
Two (2) Years Stand Aids ( all components of STA400 & STA450), or casters excluding normal tread wear
Six (6) Months Reusable fabric slings
Bestcare Single Patient Specic slings are designed for limited use with one patient and may not be laundered. Bestcare will replace
any disposable sling found to have a manufacturing defect. Normal wear and tear will not be covered under warranty.
This warranty expressly excludes wearable components including but not limited to foam parts and caster tread. Furthermore, this
warranty is void and null for product that has not been purchased or paid for in full.
RETURN GOODS POLICY
Patient lifts may not be returned unless the wrong lift is shipped in error by Bestcare or the lift is heavily damaged or defective out of the
box. For all other items, purchaser may request a RA for purchased goods within thirty (30) days of purchase invoice date. All returns
must be received by Bestcare no later than thirty (30) days after authorization or the RA will be voided. Return package must be clearly
marked with the RA number or the package may be refused and returned at sender’s expense. Returns are subject to a minimum
restocking fee of 15% or more depending on the condition of the returned item. Patient lifts are subject to a minimum restocking fee
of 25% or more. Please note that patient lifts being returned must be in the original carton with all parts, components and packing
materials included. Failure to comply with this requirement will incur higher restocking fees or a rejection of the return. Slings, parts and
accessories may only be returned if they have not been used. There are no exceptions to this provision.
All freight charges are the sole responsibility of purchaser when any of the following occurs: (i) ordering error where an incorrect item is
shipped in accordance with purchase order, (ii) an order is canceled while in transit or (iii) delivery is refused by customer.
Bestcare reserves the right to issue credit amounts based on strict adherence to this policy.

Bestcare LLC
2920 Pacic Drive
Norcross, GA 30071
Ver 2020.02 www.bestcarellc.com | © 2019 Bestcare LLC