Bissell 16N5 Series User manual

USER’S GUIDE
16N5 SERIES
3Safety Instructions
4Product View
5Assembly
6-9 Operation
10-15 Maintenance and Care
16-17 Troubleshooting
18 Consumer Services
19 Replacement Parts
and Accessories
20 Warranty
TM

2
Thank you for buying a BISSELL Healthy Home Vacuum™
2 www.bissell.ca 1-800-263-2535
We’re glad you purchased a BISSELL vacuum. Everything we know about floor
care went into the design and construction of this complete, high-tech home
cleaning system. By purchasing this product you are helping BISSELL with our
commitment to reducing our impact on the environment through an expanding
range of sustainable design efforts.
Your vacuum is well made, and we back it with a limited five year warranty.
We also stand behind it with a knowledgeable, dedicated Consumer Services
department, so, should you ever have a problem, you’ll receive fast, considerate
assistance.
My great-grandfather invented the floor sweeper in 1876. Today, BISSELL is a
global leader in the design, manufacture, and service of high quality homecare
products like your carpet cleaner.
Thanks again, from all of us at BISSELL.
Mark J. Bissell
President and Chief Executive Officer

3
IMPORTANT SAFETY INSTRUCTIONS
When using an electrical appliance, basic
precautions should be observed, including
the following:
READ ALL INSTRUCTIONS
BEFORE USING YOUR
UPRIGHT VACUUM.
Always connect to a polarized outlet (one slot is wider
than the other). Unplug from outlet when not in use and
before conducting maintenance.
WARNING: To reduce
the risk of fire, electric shock,
or injury:
nDo not modify the polarized plug to fit a
non-polarized outlet or extension cord.
nDo not leave vacuum cleaner unattended when it
is plugged in.
nUnplug from outlet when not in use and
before servicing.
nDo not use outdoors or on wet surfaces.
nDo not allow children to operate vacuum
cleaner or use as a toy.
nClose attention is necessary when used by or
near children.
nDo not use for any purpose other than described in
this User’s Guide.
nUse only manufacturer’s recommended
attachments.
nDo not use with damaged cord or plug.
nIf appliance is not working as it should, has been
dropped, damaged, left outdoors, or dropped
into water, have it repaired at an authorized
service center.
nDo not pull or carry by cord, use cord as a handle,
close a door on cord, or pull cord around sharp
edges or corners. Do not run appliance over cord.
Keep cord away from heated surfaces.
nDo not unplug by pulling on cord. To unplug, grasp
the plug, not the cord.
nDo not handle vacuum cleaner or plug with
wet hands.
nDo not put any object into openings. Do not use with
any opening blocked; keep openings free of dust,
lint, hair, and anything that may reduce air flow.
nKeep hair, loose clothing, fingers, and all parts of
body away from openings and moving parts.
nTurn off all controls before plugging or unplugging
vacuum cleaner.
nUse extra care when cleaning stairs.
nUnplug before attaching the TurboBrush.
nDo not pick up flammable materials (lighter fluid,
gasoline, kerosene, etc.) or use in the presence of
explosive liquids or vapors.
nDo not pick up toxic material (chlorine bleach,
ammonia, drain cleaner, etc.).
nDo not use vacuum cleaner in an enclosed space
filled with vapors given off by oil base paint, paint
thinner, some moth proofing substances, flammable
dust, or other explosive or toxic vapors.
nDo not pick up hard or sharp objects such as
glass, nails, screws, coins, etc.
nDo not pick up anything that is burning or smoking,
such as cigarettes, matches, or hot ashes.
nDo not use without filters in place.
nUse only on dry, indoor surfaces.
nKeep appliance on a level surface.
nDo not carry the vacuum cleaner while it is running.
nBrush may unexpectedly restart. Unplug from
outlet when cleaning or servicing.
SAVE THESE
INSTRUCTIONS FOR
FUTURE USE
THIS APPLIANCE HAS
A POLARIZED PLUG.
To reduce the risk of electric shock, this appliance has a
polarized plug (one blade is wider than the other). This plug
will fit in a polarized outlet only one way. If the plug does
not fit fully in the outlet, reverse the plug. If it still does not
fit, contact a qualified electrician to install a proper outlet.
Do not change the plug in any way.
This model is for household use only.
www.bissell.ca 1-800-263-2535

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Product view
Long Reach
Hose
TurboBrushTM
Crevice Tool
Telescoping
Extension
Wand
Dirt Container
Headlight
Height
Adjustment
Dial
AireTightTM
HEPA Filter
Brush
Furniture Protection
Guard
Release Button
Carrying Handle
Screen
Brush Window
Fingertip Power
Control
Fingertip Brush
On/Off
Combination
Brush
Handle Release
Pedal
Quick Release
TM
Cord Wrap
Quick Release
TM
Cord Wrap
Wand Base
Diverter
Foot Hose
Power Cord

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Tool required: Phillips screwdriver
1. Slide upper handle into lower handle by
pushing forward. Insert two long screws into
the holes marked with arrows and tighten
both until snug.
2. Attach hose rack by placing the rack over
the center back portion of the vacuum.
Be sure to feed the power cord through
the hole in the center of the rack. Line up
both screws holes and use the two smaller
screws to attach. Tighten both until snug.
3. Attach hose by placing the tabbed end into
the lower left opening on corded side of the
vacuum. Make sure the tab on the hose cuff
and the hole in the vacuum line up. Place
the working end of the hose into the hole on
the side with the extension wand guides.
4. Arrange the hose so it lays between the
vacuum and the rack.
5. Store the TurboBrush on the front of the handle
by aligning the slot on the bottom with the tab
on the handle. Snap into place.
6. Store the Combination Brush in the slot shown.
7. Make sure the crevice tool is inside the
extension wand. Store tools on vacuum as
shown.
Assembly CAUTION:
Do not plug in your
vacuum cleaner until
you are familiar with
all instructions and
operating procedures.
12a
3
5
6-7
2b
Telescoping
Extension
Wand

Transporting your cleaner
Use the handle on the front to carry the cleaner
or place the cleaner in the upright position and
tip back to roll on the rear wheels.
Releasing the power cord
The upper and lower cord wraps rotate to allow
for quick and easy removal of the power cord.
Fingertip power switch
The power button is located at the top of the
vacuum handle.
To turn cleaner on, press button once.
To turn cleaner OFF, press button again.
Note: The rotating brush will not turn on
unless the unit is in the reclined position
and the brush switch is on.
Handle positions
Use your foot to pull the handle release pedal
back to recline the vacuum cleaner.
Height adjustment
There are seven height settings available for
various floor surfaces. Turn the dial on the foot of
the cleaner to the desired setting.
Lowest setting – For low pile carpets or bare
floors. For large items it may be necessary to
move up one setting.
Medium settings – For medium pile carpets.
High setting – For high pile and most shag carpet.
Note: For optimal cleaning performance,
adjust to the lowest practical setting. If
your cleaner is difficult to push, adjust to
the next higher setting.
If the dial is difficult to turn, tilt the cleaner
back slightly to take the weight off the foot while
turning.
Operation
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ATTENTION:
Some Berber carpets have a
tendency to fuzz with wear.
Repeated strokes in the same
area may aggravate this
condition. Consider setting your
cleaner on a higher than normal
setting for this type of carpet.

Fingertip brush switch
The rotating brush is turned on or off using the
switch located below the power switch on the
top of the handle. The brush will start rotating
when the unit is reclined. The brush should be
on for most carpeted floors. You may want to
turn the brush off for bare floor cleaning or other
delicate surfaces.
To turn the brush ON, press button once.
To turn the brush OFF, press button again.
Brush auto shut-off feature
When your cleaner is in the upright position, the
brush will not rotate. The brush will rotate only
when the cleaner is in the reclined position and
the brush switch is on.
MicrobanTM antimicrobial protection fights the
growth of odor causing bacteria, mold and
mildew in your vacuum. It is built-in to key
components during the manufacturing process
and won't wash off or wear away. Microban
provides continuous antimicrobial product
protection for the useful lifetime of the product
keeping your vacuum cleaner and fresher.
Note: This should not replace normal
cleaning and maintenance procedures.
Microban is a registered trademark of Microban Products Company.
Operation
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MicrobanTM antimicrobial product protection

Using the tools
1 Make sure the cleaner is in the upright
position.
2. Remove the hose wand from the wand
base. This automatically diverts the
suction to the hose. Unwrap the hose from
the cleaner.
3. Use the hose and wand alone or attach
any of the tools to the end of the hose
wand.
TurboBrush
Use rotating brush action for small areas such
as stairs and upholstery.
Note: Press gently when using the
TurboBrush to gain maximum cleaning.
Too much pressure could cause the brush
to stop rotating.
Combination brush
Use longer soft bristles for dusting.
Remove long bristle portion and use shorter
stiff bristles when agitation is needed to
remove debris.
Crevice tool
Use in tight narrow spaces
Telescoping extension wand
Use with desired attachment for a longer
reach. To extend the wand, twist the collar
to “Unlock” and push away from you. Twist
the collar to “Lock” to lock into place. To
retract, twist to unlock, pull toward you and
twist to relock.
All available items may not be included with
your model. Other tools are available; to order,
please refer to page 19.
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Operation ATTENTION:
Always place the vacuum
cleaner on the floor in its fully
upright position when using
tools. Placing the vacuum in
this position automatically
stops the rotating brush.
2
CAUTION:
To avoid personal injury
and to prevent the cleaner
from falling when cleaning
stairs, always place it at
the bottom of the stairs.

Emptying the dirt container
Empty the dirt container as soon as the dirt
reaches the “Full” line on the side of the container.
1. Press the release button on top of the
carrying handle to remove the dirt container.
2. Choose an emptying method. Method #2 is
recommended for allergy sufferers.
Method #1 – hold the dirt container over
trash can and push the emptying button to
open the bottom (2a). Close the bottom after
the dirt empties.
Method #2 – place a plastic bag over the bottom
of the dirt container. Push the emptying button
through the plastic to open the bottom (2b). After
the dust settles, close the bottom and remove
the bag to discard.
3. Replace dirt container on cleaner by aligning
the bottom and pushing back until it snaps
into place.
Operation
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CAUTION:
Make sure vacuum cleaner
has been switched off and
unplugged before removing
dirt container.
1
2a
2b
3

Cleaning the dirt container
Additional steps can be taken to clean the dirt
container as necessary.
1. Ensure the dirt container has been emptied.
2. Remove the lower portion by pressing the
front latch on the upper portion as shown.
3. Clean the screen with a cloth or soft brush
to remove dust or debris.
4. If desired, the lower dirt container may be
washed in warm water. Make sure it is
completely dry before reassembling. Do not
put in dishwasher.
5. To reassemble, hold the carry handle and
place the upper portion into the lower
portion, lining up the front and back latches.
Push down until both latches click into place.
Make sure the dirt container is securely
assembled before replacing it on machine.
Cleaning the pre-motor filter
The pre-motor filter should be checked monthly
and washed as needed to maintain performance.
More or less frequent cleaning may be required
based on individual vacuuming habits and types
of debris picked up .
1. The filter is located in the door labeled
"Filter" behind the dirt container. Push the
tab at the top and swing the door down to
access.
2. Remove foam filter and hold under running
water to wash. Mild detergent may also be
used if desired. Wring excess water from
filter. Air dry thoroughly before replacing.
WARNING:
Do not operate the cleaner with a
damp or wet filter or without all
the filters in place.
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Maintenance and care WARNING:
To reduce the risk of
electric shock, turn power
switch OFF and disconnect
polarized plug from electri-
cal outlet before perform-
ing maintenance or
troubleshooting checks.
2
3
5

Replacing the HEPA filter cartridge
The HEPA filter cartridge should be replaced
if machine performance is noticeably
declining. More or less frequent replacing
may be required based on individual
vacuuming habits and types of debris
picked up.
Note: To have the benefits of the
AiretightTM HEPA System, you must
use the BISSELL HEPA filter cartridge.
1. Remove the dirt container.
2. To remove the HEPA filter cartridge,
push in on the front of the filter door to
unlatch. Lift up to access.
3. To check or remove, unscrew the center
screw.
4. If necessary, replace the used HEPA
filter cartridge with a new one.
Note: to avoid damaging the HEPA
filter cartridge and reducing its
filtration capabilities, be careful not
to touch the filter material. The HEPA
filter cartridge is not washable.
5. To ensure a tight seal be sure to tighten
the filter cartridge screw until snug.
DO NOT OVER TIGHTEN.
Make sure the filter door latches
completely.
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1
Maintenance and care
3

Clearing clogs
Low suction or poor pickup may be due to
a clog in the vacuum cleaner. If you notice
a change in the sound of the motor or a
reduction in the spinning action in the dirt
container, check for a clog.
If there is no suction or if suction is reduced
at the hose, follow these steps to check for
and clear the clog:
1. Turn power switch off.
2. Unplug cleaner from electrical outlet.
3. Check the pre-motor filter and clean as
necessary (see cleaning your pre-motor
filter on page 10).
4. Check the HEPA filter cartridge and
replace if necessary (see replacing the
HEPA filter cartridge on page 11).
5. Check to see if dirt container is full.
Empty if needed.
6. Remove lower portion of dirt container.
Clean the screen and check center
tubes for dirt accumulation.
7. While dirt container is removed, check
dirt inlet for clogs.
8. Remove the hose from the cleaner by
pushing on the tab. Straighten the hose
and check for a clog.
9. Check diverter area at back of machine
for diverter position and clogs. When the
hose wand is removed from the base,
the diverter should be up to the right. If a
clog is visible near the diverter, the plastic
cover may be removed to clear the clog
by removing the 3 screws as shown (9b).
Maintenance and care
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WARNING:
To reduce the risk of
electric shock, turn power
switch off and discon-
nect polarized plug from
electrical outlet before
performing maintenance or
troubleshooting checks.
8
9a
9b
6
7
Dirt Inlet

Clearing clogs continued
If suction is normal at the hose, follow these steps
to check for and clear the clog for floor cleaning:
1. Check diverter area at back of machine for
diverter position and clogs. When the hose
wand is inserted in the base, the diverter
should be to the left. If a clog is visible near the
diverter, the plastic cover may be removed to
clear the clog by removing the 3 screws.
2. Check the foot hose for clogs (1). If you are
not able to tell from the outside if a clog is
present, remove the bottom 3 screws from
the diverter cover to loosen and straighten
the foot hose (2).
Remove any clogs found and fully
reassemble the cleaner before attempting to
check suction again or using the cleaner.
Thermal motor protection
An internal thermal protector has been designed
into your cleaner to protect it from overheating.
When the thermal protector activates, the main
vacuum motor will stop operating. If this happens,
proceed as follows.
1. Turn the cleaner OFF and unplug from
electrical outlet.
2. Check the cleaner for the source of
overheating problem (i.e. full dirt cup, dirty
filters or clog).
3. Fix the problem by following the steps in the
maintenance section of the user guide.
4. When the motor cools for approximately
30 minutes, the thermal protector
automatically resets and cleaning may
continue. If the cleaner will not turn on or the
thermal protector continues to activate, your
cleaner may need servicing. Call BISSELL
Consumer Services or visit the website to
locate an authorized Service Center.
Note: The thermal protector controls the
main vacuum motor only, not the brush
motor. If the thermal protector activates,
the brush will continue to operate normally;
however, there will be no suction.
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1
2
Maintenance and care
Diverter
Foot Hose

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Maintenance and care
Brush reset
If something becomes lodged in the foot and the
brush shuts off, turn the cleaner off and unplug
from the outlet. Remove the obstruction. The
brush will automatically reset when the cleaner
is plugged in and turned back on.
Brush maintenance
The rotating brush should be checked regularly
for accumulating debris that might reduce the
cleaning performance of your vacuum.
1. Unplug cleaner from electrical outlet.
2. Recline the handle and turn your cleaner
over so the bottom side is up.
3. Carefully cut away any visible hair, fibers
or debris from the brush roll.
Do not attempt to disassemble the vacuum foot
or to remove the brush roll. If you feel it needs to
be checked or replaced, call BISSELL Consumer
Services or visit the website to locate an
authorized service center.
Belt maintenance
The brush belt is designed to last the useful life
of the cleaner when used according to all
instructions in the user guide under normal
household conditions. If you feel that it needs to
be checked or replaced, call BISSELL Consumer
Services or visit the website to locate an authorized
service center. Do not attempt to disassemble the
vacuum foot to change the belt.
CAUTION:
To reduce the risk of injury
from moving parts, turn off
the vacuum cleaner and
disconnect power plug from
electrical outlet.
3

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Changing the light bulb
1. Turn power switch off.
2. Unplug cleaner from electrical outlet.
3. Recline handle for easier access to light bulb
and remove 2 screws to lift off lens.
4. Remove the bulb by grasping bulb and pull-
ing straight out of the socket. Install the new
bulb by pushing gently into the socket until
the bulb snaps into place.
TurboBrush maintenance
The TurboBrush should be checked regularly for
clogs or debris wrapping around the brush.
1. Remove tool from hose or front of vacuum.
2. Twist collar so opening is at the top and lift
top cover to remove.
3. Remove the brush from the belt and clean
debris.
4. Replace the brush inside the belt and place
ends into slots on sides as shown.
5. Reposition top cover making sure to line up
inside tab at the front with the opening on
the cover. Twist collar until opening is at the
bottom to lock into place.
Maintenance and care
2
4
3
5
2
Inside Tab

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Troubleshooting
Vacuum cleaner won’t turn on
Possible causes Remedies
1. Power cord not plugged in 1. Check electrical plug
2. Blown fuse/tripped breaker 2. Check/replace fuse or reset breaker
3. Thermal protector activated 3. Allow cleaner to cool for 30 minutes, see
pg. 13
4. Handle not fully attached 4. Remove handle and reinstall
Brush not rotating
Possible causes Remedies
1. Brush switch turned to “Off” 1. Make sure brush switch is in “On” position
2. Vacuum is in upright position 2. Recline vacuum to operate brush
3. Brush is jammed 3. Remove obstruction or debris (pg. 14),
unplug cleaner to reset brush (pg. 14)
4. Brush needs to be reset 4. Unplug cleaner to reset brush (pg. 14)
5. Handle not fully attached 5. Remove handle and reinstall
Vacuum cleaner won’t pick up or low suction
Possible causes Remedies
1. Incorrect height setting 1. Turn dial to lower setting
2. Hose wand not properly positioned 2. Make sure hose wand is fully seated in
base and diverter is seated to the left
3. Dirt container not installed properly 3. Check assembly of upper and lower portions,
correctly position and snap into place
4. Dirt container full 4. Empty dirt container
5. Clog in cleaner 5. Follow instructions on pg. 12-13 for
clearing clogs
6. Filters are dirty 6. Check and clean foam filter, check and
replace HEPA filter cartridge if needed
7. Hose not properly attached 7. Make sure hose collar is twisted to
lock position
8. Fiber door and or gasket missing 8. Check filter door and gasket to verify
or not installed properly
WARNING:
To reduce the risk of electric shock,
turn power OFF and disconnect
polarized plug from electrical outlet
before performing maintenance or
troubleshooting.

Troubleshooting
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Vacuum cleaner is difficult to push
Possible causes Remedies
1. Incorrect height setting 1. Turn dial to higher setting
Visible dust escaping from cleaner
Possible causes Remedies
1. Filter door and or gasket missing 1. Check filter door and gasket
or not installed properly
2. Foam filter missing or not installed properly 2. Check foam filter for correct installation
3. HEPA filter cartridge missing or not installed properly 3. Check HEPA filter cartridge for
correct installation
4. Dirt container not installed properly 4. Make sure dirt container is correctly
positioned and snapped into place
5. Dirt container not assembled properly 5. Check screen, upper and lower portions of
the dirt container for proper assembly
6. Hose not installed properly 6. Make sure hose wand is fully seated in
base, and that the hose is assembled
correctly to the unit. See page 5.
Also make sure foot hose is properly
attached to diverter area
7. Hole or crack in hose 7. Check hose for holes or cracks and replace
if needed
Other maintenance or service not included in the manual should be performed by an
authorized service representative.
Thank you for selecting a BISSELL product.
Please do not return this product to the store.
For any questions or concerns, BISSELL is happy to be of service.
Contact us directly at 1-800-263-2535.

18 www.bissell.ca 1-800-263-2535
For information about repairs or replacement parts, or questions about your warranty, call:
BISSELL Consumer Services
1-800-263-2535
Monday - Friday 8 a.m. — 10 p.m. EST
Saturday 9 a.m. — 8 p.m. EST
Or write:
BISSELL Canada Corporation
Box 1003,
Niagara Falls, ON L2E 6W2
ATTN: Consumer Services
Or visit the BISSELL website - www.bissell.ca
When contacting BISSELL, have model number of cleaner available.
Please record your Model Number: ___________________
Please record your Purchase Date: ___________________
NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the event
of a warranty claim. See Warranty on page 20 for details.
BISSELL Consumer Services

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Replacement parts are available through BISSELL Consumer Services, an authorized BISSELL
Service Centre or by visiting our website. Below is a list of common replacement parts*. While
not all of these parts may have come with your specific model, they are available for
purchase if desired. Please note, all attachments may not store on board your vacuum.
Item Part No. Part Name
1 48G7 HEPA Filter Cartridge
2 63M7 Foam Filter
3 203-1362 TurboBrush
4 203-1364 Telescoping Wand
5 203-1365 Combination Brush
6 203-1363 Crevice Tool
7 203-1382 Contour Tool
8 203-1485 Hose
9 203-1469 Light Bulb
*Not all parts are included with every model. Other tools may be available.
Contact BISSELL Consumer Services or visit our website for more detail.
Replacement parts and accessories
1 2 3 4 5 6
7 8 9

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Warranty - BISSELL Healthy Home Vacuum™
©2009 BISSELL Homecare, Inc
BISSELL Canada Corporation
Niagara Falls, ON L2E 6S5
All rights reserved. Printed in China
Part Number 110-4103
Rev 5/09
Visit our website at:
www.bissell.ca
If you need additional instruction regarding this warranty or have questions regarding what it may cover, please
contact BISSELL Consumer Services by E-mail, telephone, or regular mail as described below.
Limited Five Year Warranty
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product, BISSELL Canada
Corporation will repair or replace (with new or remanufactured components or products), at BISSELL’s option, free
of charge from the date of purchase by the original purchaser, for five years any defective or malfunctioning part.
See information below on “If your BISSELL product should require service”.
This warranty applies to product used for personal, and not commercial or rental service. This warranty does not
apply to routine maintenance components such as belts or brushes. Damage or malfunction caused by negli-
gence, abuse, or use not in accordance with the User’s Guide is not covered.
If your BISSELL product should require service
Call BISSELL Consumer Services at the number listed below or visit the BISSELL website – www.bissell.ca
to locate a BISSELL Authorized Service Centre in your area. If there are no authorized BISSELL Service
Centres in your area, a BISSELL Representative at [e-mail] or at the phone number
below will issue you a Return Authorization Number and a pre-paid mailing label to return the unit to
BISSELL for warranty repair.
The machine should be returned with a photocopy of your proof of purchase. (Your dated sales receipt is
your warranty – do not send original.) If you need information about repairs or replacement parts, or if you
have questions about your warranty, contact BISSELL Consumer Services.
Website:
www.bissell.ca
E-mail:
[e-mail]
Or Call:
BISSELL Consumer Services
1-800-263-2535
Monday – Friday 8 a.m. – 10 p.m. ET
Saturday 9 a.m. – 8 p.m. ET
Or write:
BISSELL Canada Corporation
Box 1003,
Niagara Falls, ON L2E 6W2
ATTN: Consumer Services
BISSELL CANADA CORPORATION IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY
NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELL’S LIABILITY WILL NOT EXCEED THE
PURCHASE PRICE OF THE PRODUCT.
*EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER
ORAL OR WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION
OF LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE FIVE YEAR DURATION
FROM THE DATE OF PURCHASE AS DESCRIBED ABOVE.
NOTE: Please keep your original sales receipt,
it is your warranty.