Bissell 3011 Series Assembly instructions

CrossWave X7 Repair Guide
Model Series – 3011, 3055, 3277,

What’s in the Guide?
•Unit Overview
•Common Issues
•Basic Troubleshooting
•Status Notification Lights
•Error Code Troubleshooting
•How to Access the Unit Interior
•Battery Disconnect Sequence
•Battery Reconnect Sequence
•Key Internal Components
•Available Parts List

Unit Overview
•Model families
•3011, 3041, 3055, 3276, 3279, 3286, 3277, 3287
•2 year Limited Warranty
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Power Rating 25.2 V
Power Source Cordless Rechargeable
Brush System Rotating
Charge Time 4 Hours
Run Time Up to 30 min
Surface Type Area Rugs, Bare Floors, Sealed Hard Floors, Large Area, Multi-Surface, Sealed Wood Floors
Cleaning Path Width 9.5"
Dirt Cup Capacity 12 to 15 oz.
Swivel Head Yes
Clean Tank Capacity 18 oz.
Weight 10.6 lbs

Common Issues
•Dirty Tank not Present Error Code
•Dirty Tank is clearly installed in unit, but error code is present
•Typical Resolution
•Clean both sensors located on the unit and the tank lid
•Unit Not Charging
•Unit on dock but not charging
•Typical Resolution
•Clean sensors on the unit and dock
•Streaking/Unit Not Picking Up
•Ensure brush roll is a genuine BISSELL part by confirm the BISSELL logo is stamped on the brush roll tab
•Ensure the squeegee is installed on the foot of the unit
•Ensure the nozzle window is properly installed and fully sealed
•No Power
•Ensure handle is fully seated into the unit, remove and replace
•Ensure sensors between the unit and docking station and making contact and unobstructed
•Clean sensors on unit and dock Return

Basic Troubleshooting
•General Items to Look for
•Ensure filter is dry and properly installed
•Ensure nozzle window is properly installed and fully seated
•Ensure handle is fully seated
•Ensure dirty tank is installed and fully seated
•Ensure clean tank is installed and fully seated in receiver
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Status Notification Lights
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Error Code Troubleshooting Return
•Add Water
•Blinking blue foot light x4 then solid white, blinking amber icon
x4, then solid, error sound plays 1 time

Error Code Troubleshooting Return
•Empty Dirty Tank
•Absence of white foot light, blinking amber
icon x4, then solid, absence of mode icon,
auto power off after 10 seconds, error sound
plays 1 time
•No Tank Present
•Absence of white foot light, blinking amber
icon x4, then solid, blinking red triangle light,
no mode icon, error sound plays 1 time, auto
power off after 10 seconds

Error Code Troubleshooting Return
•Brush Roll Error
•Blinking white foot light, blinking red triangle light, no mode icon
light, error sound plays 1 time, auto power off after 10 seconds
•Typically indicates that brush is obstructed and causing
excess thermal load
•Remove brush roll and test for brush motor function
•Remove debris from brush motor drive gear and brush
roll end caps
•Replacement Parts Possibly Needed
•Brush Roll
•Brush Motor Assembly

Error Code Troubleshooting Return
•Nozzle Error
•Alternating single blinks between white foot light
and blue foot light, blinking red triangle light, no
mode icon light, auto power off after 10 seconds
•Typically indicates afailure in the foot causing
the unit to believe the nozzle is not present
•Replacement parts Possibly Needed
•Foot PCBA

Error Code Troubleshooting Return
•Fan Error
•Absence of foot light, blinking red triangle light, blinking red fan
icon light, absence of mode icon, error sound 1 time, auto power
off after 10 seconds
•Typically indicates excessive thermal load in the suction
motor fan housing
•Typical causes
•Air path blockage
•Failing motor assembly
•Replacement Parts Possibly Needed
•Suction Motor Assembly

Error Code Troubleshooting Return
•Pump Error
•Blinking blue foot light, blinking red triangle light, absence of
mode icon light, error sound 1 time, auto power off after 10
seconds
•Typically indicates an issue with the fluid pump
•Replacement parts Possibly Needed
•Pump Assembly

Error Code Troubleshooting Return
•Battery Communication Error
•Blinking white battery lights 1, 2, and 3,
immediate auto power off, error sound 1
time, light blinking stops after 10 seconds
•Battery Temperature Error
•Blinking white battery lights 1 and 3,
immediate auto power off, error sound 1
time, light blinking stops after 10 seconds
•Replacement Parts Possibly Needed
•Battery
•Main PCBA
•Replacement Parts Possibly Needed
•Battery
•Main PCBA

Error Code Troubleshooting Return
•Battery Current Error
•Blinking white battery lights 2 and 3, immediate power off, error sound 1 time, light blinking stops
after 10 seconds
•Replacement Parts Possibly Needed
•Battery
•Main PCBA

How to Access the Unit Interior
Main Body
1. Remove clean tank by grasping and pulling upward
firmly
2. Remove dirty tank by depressing release button
and pulling outward
3. Remove handle by depressing small release button
on rear on unit and pull upward
4. Gently pry the right-side vent cover from the unit,
the left side is held on by 2 screws not yet
accessible
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How to Access the Unit Interior
4. Lay down and recline unit to locate front cover
screws
5. Remove (2) #2 Phillips head screws
6. Gently pry off front cover and remove
7. Remove (2) #2 Phillips head screws holding the left
side vent cover, note the top screw is short, and the
bottom is longer
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Front Cover Removed

How to Access the Unit Interior
8. Remove 9 #2 Phillips head screws from the front of
the unit, 8 are identical, 1 is unique
9. Grasp front of unit and gently lift up to split apart,
Note: wire locations as the unit comes apart, be
aware the motor assembly is pressure fit not
screwed in, and the internal wiring might be tight
causing little play between the two halves
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Unique Screw Location

How to Access the Unit Interior
Foot
1. Depress release button to free brush cover then
rotate away from unit and remove
2. Grasp pull tab on brush roll and lift upward to
remove
3. Remove 2 #2 Phillips head screws in the squeegee
bar then gently pry out and remove being mindful
of the clip in the lower left corner and upper right
corner
4. Remove 11 now visible #2 Phillips head screws, note
all holes marked “L” will use a long screw and not
the short screw found in the others
5. Gently pry and split the foot assembly removing
the top cover Return
Screw Length Marking

Battery Disconnect
1. Disconnect power (Black)
2. Disconnect communication connector (Orange)
3. Disconnect P+/P-connector (Yellow)
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Battery Reconnect
1. Connect P+/P-(Yellow)
2. Connect communication (Orange)
3. Connect power (Black)
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