Bissell Little Green BS-1720F Operating instructions

Prepared by Monique Lania 1 Call Servicing Guide Little Green 1720F
Troubleshooting
Bissell Little Green BS-1720F
CONTENTS PAGE
Consumer states unit will not spray………………………………………………..Page2
Consumer states unit has low/no suction………….……………………………..Page 4
Consumer states unit leaks above the collection tank…………………………Page 6
Consumer states unit is leaking out the bottom……….………………………..Page 7
Consumer states unit is very noisy………………………………………….…….Page 8

Prepared by Monique Lania 2 Call Servicing Guide Little Green 1720F
Consumer states unit will not spray
Solution 1:
Is the solution tank empty?
Yes, refill solution tank, problem solved No
Ensure solution tank “snapped” into the unit securely.
How?
Remove solution tank and re-install. Place the solution tank
bottom first into the cavity, then tilt it forward, pressing gently at
the to
p
until it ‘sna
p
s’ closed. Is the unit s
p
ra
y
in
g
now?
No Yes, problem solved
No, is the U-Clip in unit damaged or
missing?
No, proceed to solution 2
Is the tab on the solution tank lid damaged or missing?
Yes, advise customer to call Bissell Free Call
1800 number again and press Option 3 for
s
p
are
p
arts and order re
p
lacement solution tank
Yes, refer customer to an Authorized Service Center

Prepared by Monique Lania 3 Call Servicing Guide Little Green 1720F
Solution 2:
How?
Turn unit off. Remove Upholstery Tool
Press trigger for 30 seconds with unit off
Check to see if unit lost its prime.
Turn unit on, press the trigger, and push into the center of the solution tank. Does unit spray now?
Yes, check to see if upholstery tool is clogged by
cleaning spray tip with a paper clip. Does unit
spray now?
No, check to see if water line inside flex hose is
kinked or being pinched off.
No, refer customer to an
Authorized Service Center
Yes, problem solved
Yes, problem solved
How?
Suction up a full tank of hot tap water into the
collection tank and return to “See if unit lost its
p
rime”. Does unit s
p
ra
y
now?
No, refer customer to an
Authorized Service Center

Prepared by Monique Lania 4 Call Servicing Guide Little Green 1720F
Consumer states unit has low/no suction
Solution 1:
Is the collection tank full? (ie. Has dirty water tank reached the indicated maximum fill line?)
Yes, empty collection tank, problem solved No
Ensure collection tank is locked into the unit securely.
How?
Remove collection tank and re-install by placing the collection tank bottom first into the cavity,
then tilt it forward, pressing gently at the top until it ‘snaps’ closed. Does it lock into place?
Yes, problem solved
No, is U-Clip on the unit damaged
or missing?
No, proceed to solution 2 Yes, refer customer to an Authorized Service Center
Yes, try unit now, is there suction? No, the Collection tank clip may be
broken, advise customer to call Bissell
Free Call 1800 number again and press
Option 3 for spare parts and order
replacement collection tank

Prepared by Monique Lania 5 Call Servicing Guide Little Green 1720F
Solution 2:
Is the gasket on the unit, above collection tank missing or damaged?
Yes, refer customer to an Authorised Service Center
No, Is the upholstery tool/ window cracked?
Yes, advise customer to call Bissell
Free Call 1800 number again and
press Option 3 for spare parts. Order
re
p
lacement tool
No, check the hose for clogs by
lifting the hose straight up above
the unit. Does the water run down
into the collection tank?
No, refer customer to an Authorized Service CentreYes, problem solved

Prepared by Monique Lania 6 Call Servicing Guide Little Green 1720F
Consumer states unit leaks above the collection tank
Solution1:
Solution 2:
Ensure collection tank is locked into the unit securely.
How?
Remove collection tank and re-install by placing the collection tank bottom first into the cavity, then tilt it
forward, pressing gently at the top until it ‘snaps’ closed. Does it lock into place?
Yes, problem solved
No, is U-Clip on the unit damaged or
missing?
No, proceed to solution 2 Yes, refer customer to an
Authorized Service Center
Yes, turn unit on. Is there suction now? No, the Collection tank clip may be broken.
Advise customer to call Bissell Free Call 1800
number again and press Option 3 for spare
parts and order replacement collection tank
The gasket on the unit, above collection tank may be missing or damaged
Refer customer to an Authorised Service Center

Prepared by Monique Lania 7 Call Servicing Guide Little Green 1720F
Consumer states unit is leaking out the bottom
Solution 1:
Solution 2:
Ensure collection tank is locked into the unit securely
How?
Remove collection tank and re-install by placing the collection tank bottom first into the cavity, then tilt it forward,
pressing gently at the top until it ‘snaps’ closed. Does it lock into place?
Yes, problem solved
No, is U-Clip on the unit
damaged or missing?
No, proceed to solution 2 Yes, refer customer to an Authorized Service Center
Yes, try unit now, is there suction? No, the Collection tank clip may be broken. Advise
customer to call Bissell Free Call 1800 number
again and press Option 3 for spare parts and order
replacement collection tank
Is the solution tank is leaking?
No, refer customer to an Authorized Service Centre Yes, the ball valve on the bottom of the tank may be
missing. Advise customer to call Bissell Free Call
1800 number again and press Option 3 for spare
parts and order replacement solution tank

Prepared by Monique Lania 8 Call Servicing Guide Little Green 1720F
Consumer states unit is very noisy
Solution 1:
This is quite normal as the unit requires a lot of power to get deep down and extract
all the deeply embedded dirt out of your carpet.