Black Box HD View AC3000A-R2 Series User manual

Chapter
Order toll-free in the U.S.: Call 877-877-BBOX (outside
U.S. call 724-746-5500) FREE technical support 24
hours a day, 7 days a week: Call 724-746-5500 or fax
724-746-0746 Mailing address: Black Box Corporation,
1000 Park Drive, Lawrence, PA 15055-1018 Web site:
www.blackbox.com • E-mail: [email protected]
Customer
Support
Information
BL A C K B O X®
Combines video, audio, and serial functions
for distributing real-time multimedia content
from a player to multiple screens up to 1000
feet (300 m) away.
HD View
AC3000A-R2–AC3016A-R2
Series

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FCC and IC RFI Statements
FEDERAL COMMUNICATIONS COMMISSION
AND INDUSTRY CANADA RADIO FREQUENCY
INTERFERENCE STATEMENTS
This equipment generates, uses, and can radiate radio-
frequency energy, and if not installed and used properly, that
is, in strict accordance with the manufacturer’s instructions, may
cause interference to radio communication. It has been tested
and found to comply with the limits for a Class A computing
device in accordance with the specifications in Subpart B of
Part 15 of FCC rules, which are designed to provide reasonable
protection against such interference when the equipment
is operated in a commercial environment. Operation of this
equipment in a residential area is likely to cause interference,
in which case the user at his own expense will be required
to take whatever measures may be necessary to correct
the interference.
Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s authority
to operate the equipment.
This digital apparatus does not exceed the Class A limits for
radio noise emission from digital apparatus set out in the Radio
Interference Regulation of Industry Canada.
Le présent appareil numérique n’émet pas de bruits
radioélectriques dépassant les limites applicables aux appareils
numériques de classe A prescrites dans le Règlement sur le
brouillage radioélectrique publié par Industrie Canada.

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NOM Statement
Normas Oficiales Mexicanas (NOM)
Electrical Safety Statement
INSTRUCCIONES DE SEGURIDAD
1. Todas las instrucciones de seguridad y operación deberán
ser leídas antes de que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser
guardadas para referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus
instrucciones de operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser
seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—
por ejemplo, cerca de la tina de baño, lavabo, sótano
mojado o cerca de una alberca, etc.
6. El aparato eléctrico debe ser usado únicamente con
carritos o pedestales que sean recomendados por el
fabricante.
7. El aparato eléctrico debe ser montado a la pared o al
techo sólo como sea recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al
equipo eléctrico más allá a lo descrito en las instrucciones
de operación. Todo otro servicio deberá ser referido a
personal de servicio calificado.

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NOM Statement
9. El aparato eléctrico debe ser situado de tal manera que su
posición no interfiera su uso. La colocación del aparato
eléctrico sobre una cama, sofá, alfombra o superficie
similar puede bloquea la ventilación, no se debe colocar
en libreros o gabinetes que impidan el flujo de aire por los
orificios de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de
fuentes de calor como radiadores, registros de calor,
estufas u otros aparatos (incluyendo amplificadores) que
producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente
de poder sólo del tipo descrito en el instructivo de
operación, o como se indique en el aparato.
12. Precaución debe ser tomada de tal manera que la tierra
fisica y la polarización del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal
manera que no sean pisados ni pellizcados por objetos
colocados sobre o contra ellos, poniendo particular
atención a los contactos y receptáculos donde salen del
aparato.
14. El equipo eléctrico debe ser limpiado únicamente de
acuerdo a las recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser
localizada lejos de las lineas de energia.
16. El cable de corriente deberá ser desconectado del cuando
el equipo no sea usado por un largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos
liquidos no sean derramados sobre la cubierta u orificios
de ventilación.

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NOM Statement
18. Servicio por personal calificado deberá ser provisto
cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro
del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un
cambio en su desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.

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Trademarks Used in this Manual
Trademarks Used in this Manual
Black Box and the Double Diamond logo are registered
trademarks, and HD View is a trademark, of BB Technologies,
Inc.
Any other trademarks mentioned in this manual are
acknowledged to be the property of the trademark owners.

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Table of Contents
Chapter Page
1. Specifications .................................................................. 9
2. Overview ................................................................ 12
2.1 Features .............................................................. 12
2.2 What’s Included ................................................. 13
3. HD View Components.................................................. 15
3.1 HD View Transmitter . ........................................ 15
3.2 HD View Receivers ............................................. 19
4. HD View Applications .................................................. 24
5. Installing the System..................................................... 25
5.1 Pre-installation Guidelines.................................. 25
5.2 The HD View Cables ......................................... 25
5.3 Connecting the Cables ...................................... 25
5.4 Connecting to the Power Supply ....................... 27
6. Adjusting the Picture Quality........................................ 28
7. HD View System Management..................................... 29
7.1 Installing the Service Utility ................................ 29
7.2 Connecting the Serial Download Cable............. 30
7.3 Using the Service Utility ..................................... 30
7.3.1 Com Port ................................................. 31
7.3.2 Topology.................................................. 31
7.3.3 Auto-detect ............................................ 32
7.3.4Check...................................................... 33
7.3.5 Manual .................................................... 33
7.3.6 Naming a Port .........................................34
7.3.7 Saving a Topology................................... 34
7.3.8 Saving a Group........................................ 35
7.3.9 Deleting a Group..................................... 36
7.4 Controlling the System...................................... .36
7.4.1 Selecting the Ports to Command ........... 37
7.4.2 Sending Commands................................ 38

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Table of Contents
Chapter Page
7.5 Tuning Receivers—LR via the Service Utility ...... 39
7.6 Remote Tuning ................................................... 42
7.7 Service ................................................................ 45
7.7.1 Firmware.................................................. 46
7.7.2 Display Data Channel (DDC) Hotkey....... 46
7.7. 3 S er v i ce ..................................................... 47
7.7.4 Se cu r it y.................................................... 47

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Chapter 1: Specifications
1. Specifications
Audio — Input: Mono: AC3000A-R2, AC3008A-R2,
AC3016A-R2;
Output: Mono: AC3003A-R2, AC3004A-R2,
AC3003A-NEC-R2, AC3004A-NEC-R2
DDC — Complies with VESA DDC 2 specifications
Distance (Maximum) — AC3000A-R2, AC3008A-R2,
AC3016A-R2, AC3003A-R2, AC3003A-NEC-R2:
328 ft. (100 m);
AC3004A-R2, AC3004A-NEC-R2: 1000 ft. (300 m)
Horizontal/Vertical Sync Polarity — Positive/negative
Input/Output Video Signals — AC3000A-R2,
AC3003A-R2–AC3004A-R2:
Analog signal red, green, blue; 0/7v, p-p 75-ohm
Resolution — AC3000A-R2–AC3016A-R2: Up to 1080p HDTV
or 1920 x 1440 @ 60 Hz
RS-232 Connection — Supports TX, RX, RTS, and CTS
Serial Baud Rate — Up to 57,600 bps
Skew Compensation — Up to 63 nsec
Sync — TTL compatible
System Cable — CATx (5/5e/6/7) UTP/FTP 2 x 4 x 24 AWG
solid wire cable
User Controls — AC3016A-R2: (3) buttons: (1) Scroll-left,
(1) Scroll-right, (1) Accept
Connectors — AC3000A-R2, AC3008A-R2, AC3016A-R2:
VGA in: (1) HD15 M; VGA local: (1) HD15 F;
Audio in: (1) 3.5-mm audio input jack (mono);
Serial in: DB9 F;
Interconnect: AC3000A-R2: (1) RJ-45;
AC3008A-R2: (8) RJ-45;
AC3016A-R2: (16) RJ-45;

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Chapter 1: Specifications
Connectors (continued) — Control: (1) RJ-11;
AC3003A-R2–AC3004A-R2, AC3003A-NEC-R2–
AC3004A-NEC-R2: System in: (1) RJ-45,
Screen: HD15 F,
Audio out: (1) 3.5-mm connector (mono),
Serial out: (1) DB9 male,
Tuning port: (1) RJ-11;
Indicators — AC3000A-R2, AC3008A-R2, AC3016A-R2:
(1) Power LED;
AC3003A-R2–AC3004A-R2: (1) 3-function (power, unit
connected, bidirectional) RJ-45 System Port LED;
AC3003A-NEC-R2–AC3004A-NEC-R2: (1) Power ON LED
(green, on RJ-45)
Temperature Tolerance — Operating: +32 to +158° F
(0 to +70° C);
Storage: -40 to +185° F (-40 to 85° C)
Power — AC3000A-R2, AC3008A-R2, AC3016A-R2,
AC3003A-R2–AC3004A-R2, AC3003A-NEC-R2,
AC3004A-NEC-R2: 12-VDC, 2-A external power supply;
AC3003A-NEC-R2, AC3004A-NEC-R2: Powered from the
NEC LCD display
Size — AC3000A-R2: 1.57"H x 5.5"W x 5.6"D (3.4 x 14 x
14.2 cm);
AC3008A-R2, AC3016A-R2: 1.57"H x 8.5"W x 5.5"D (3.4 x
21.6 x 14 cm);
AC3003A-R2–AC3004A-R2: 1.1"H x 4.8"W x 7.5"D (2.8 x
12.2 x 19.1 cm);
AC3003A-NEC-R2–AC3004A-NEC-R2: 1"H x 5.8"W x 5.7"D
(2.5 x 14.7 x 14.5 cm)
Shipping Box Size — 8.6"H x 2.1"W x 9.6"D
(21.8 x 5.3 x 24.4 cm)

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Chapter 1: Specifications
Weight — AC3000A-R2, AC3003A-R2–AC3004A-R2:
0.8 lb. (0.4 kg);
AC3008A-R2, AC3016A-R2: 1.3 lb. (0.6 kg);
AC3003A-NEC-R2–AC3004A-NEC-R2: 3 lb. (1.4 kg)
Shipping Weight — AC3000A-R2: 2.9 lb. (1.4 kg);
AC3008A-R2: 3.4 lb. (1.5 kg), AC3016A-R2: 3.5 lb. (1.6 kg);
AC3003A-NEC-R2–AC3004A-NEC-R2: 3 lb. (1.4 kg)

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Chapter 2: Overview
2. Overview
The HD View system from Black Box is an out-of-band solution
for the last step in a digital signage network. HD View combines
video, audio, and serial functions for distributing real-time
multimedia content from player to multiple screens up to 1000
feet (300 m) away.
The HD View system distributes Video, Audio and Serial control
data from a single content source to up to 128 remote monitors
over CAT5/5e/6/7 UTP media.
With the HD View, an administrator can remotely turn the
distributed screens on and off, and monitor them either
separately or as a unified group. The system also supports
Display Data Channel (DDC) signaling, enabling optimal player-
screen configuration for better visual experience.
Depending on the cable length, the HD View broadcasts the
video up to resolutions of 1080p HDTV or 1920x1440 @ 60Hz.
NOTE: As the resolution gets larger, the supported cable distance
is reduced.
HD View comes with RS-232 point-to-point, real-time serial
communication (including TX, RX, CTS, and RTS) for the
extension of serial devices and player to screen command and
information transfer. All handshake lines are supported for
maximum compatibility with any serial device.
2.1 Features
• HD support
• High quality audio
• 1 to 1, 1 to many serial control
• All speeds up to 57,600
• Distribution over CATx (5/5e/6/7) cable
NOTE: No-skew cables are not suitable.
• Multiple mounting options

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Chapter 2: Overview
2.2 What’s Included
Your package should include the following items. If anything is
missing or damaged, contact Black Box Technical Support at
724-746-5500 or [e-mail].
AC3000A-R2, AC3008A-R2, AC3016A-R2:
• (1) 1-, 8-, or 16-Port Transmitter
• (1) 12-V, 2-A power supply and U.S. power cord
• (1) DB9 M/F serial cable
• (1) serial download cable RJ-11 F/DB9 F
• (1) VGA cable
• (1) 3.5-mm audio cable
• (1) CD-ROM containing this user manual in PDF format
AC3003A-R2:
• (1) Standard Receiver
• (1) 12-V, 2-A power supply and U.S. power cord
• (1) Phillips-head screw
• (1) CD-ROM containing this user manual in PDF format
AC3004A-R2:
• (1) Long-Range Receiver
• (1) 12-V, 2-A power supply and U.S. power cord
• (1) Phillips-head screw
• (1) CD-ROM containing this user manual in PDF format
AC3003A-NEC-R2:
• (1) HD View Integrated Receiver Standard for NEC displays
• (1) printed Quick Install Guide
• (1) CD-ROM containing this user’s manual in PDF format

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Chapter 2: Overview
AC3004A-NEC-R2:
• (1) HD View Integrated Receiver Long-Range for NEC displays
• (1) printed Quick Install Guide
• (1) CD-ROM containing this user’s manual in PDF format

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Chapter 3: HD View Components
3. HD View Components
The HD View system consists of the following components:
• A Transmitter or Transmitter + cables + power supply
• Receivers/Receivers LR + power supply
• CD containing Video Service Utility
3.1 HD View Transmitter
The HD View Transmitter comes in the following models:
• HD View Transmitter (part number AC3000A-R2)
• HD View Transmitter 8-port (part number AC3008A-R2)
• HD View Transmitter 16-port (part number AC3016A-R2)
Figures 3-1–3.6 illustrate the Transmitter. The ports are the same
for the Transmitter 1-port, 8-port, and 16-port models, except
for the number of System ports. The AC3000A-R2 has one
System port, the AC3008A-R2 has eight System ports, and the
AC3016A-R2 has sixteen System ports. Tables 3-1–3.3 describe
the transmitter’s components.
1
Figure 3-1. Transmitter Unit—8-port, front view.

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Chapter 3: HD View Components
2 3 4 5 6
7 8
Figure 3-2. Transmitter Unit—8-port, back view.
Table 3-1. Transmitter Unit—8-port components.
Number Component Description
1Power LED Lights when power is on
2Power connector Links to 12-VDC power
3RJ-11 connector Connects to serial
download cable
4Audio Links to mono audio
input
5HD15 connector Links to video in
6RJ-45 connectors Link to system cables
7DB9 connector Connects to serial cable
8HD15 connector Connects to local video
out

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Chapter 3: HD View Components
1
Figure 3-3. Transmitter Unit—1-port, front view.
2 3 4 5 6
7 8
Figure 3-4. Transmitter Unit—1-port, back view.

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Chapter 3: HD View Components
Table 3-2. Transmitter unit—1-port components.
Number Component Description
1Power LED Lights when power is on
2Power connector Links to 12-VDC power
3RJ-11 connector Connects to serial
download cable
4Audio Links to mono audio input
5HD15 connector Links to video in
6RJ-45 connector Links to system cable
7DB9 connector Connects to serial cable
8HD15 connector Connects to local video
out
1
Figure 3-5. Transmitter Unit—16-port, front view.

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Chapter 3: HD View Components
2 3 4 5 6
7 8 6
Figure 3-6. Transmitter Unit—16-port, back view.
Table 3-3. Transmitter unit—16-port components.
Number Component Description
1Power LED Lights when power is on
2Power connector Links to 12-VDC power
3RJ-11 connector Connects to serial
download cable
4Audio Links to mono audio input
5HD15 connector Links to video in
6RJ-45 connectors Link to system cable
7DB9 connector Connects to serial cable
8HD15 connector Connects to local video out
3.2 HD View Receivers
The HD View Receivers come in the following models:
• HD View Receiver (part number AC3003A-R2 or AC3003A-
NEC-R2). It can be up to 330 ft. (100 m) from the Transmitter.

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Chapter 3: HD View Components
• HD View Receiver—LR (part number AC3004A-R2 or
AC3004A-NEC-R2). It can be up to 1000 ft. (300 m) from the
Transmitter.
Figures 3-7 through 3-12 illustrate the Receiver and Receiver—LR
ports. Tables 3-4 through 3-6 describe their components.
1
2
3
Figure 3-7. AC3003A-NEC-R2, front view.
Table 3-4. AC3003A-NEC-R2 receiver components.
Number Component Description
1R J -11 p or t Tuning
2HD15 connector HD15 video output
3System RJ-45
connector Links to system cable