Blackbe;rry MAIL User manual

User Guide
BlackBerry Mail
Version: 2.5

SWDT228676-461296-0626082441-001

Contents
Getting started.......................................................................................................................................................................................................................................3
BlackBerry Mail web site basics ...................................................................................................................................................................................................................3
Troubleshooting for the BlackBerry Mail web site ....................................................................................................................................................................................4
Changing your BlackBerry email address ........................................................................................................................................................................................7
BlackBerry email address basics...................................................................................................................................................................................................................7
Changing display options...............................................................................................................................................................................................................................8
Troubleshooting for the BlackBerry email address...................................................................................................................................................................................10
Managing email messages..................................................................................................................................................................................................................11
Email message forwarding.............................................................................................................................................................................................................................11
Email message filters.....................................................................................................................................................................................................................................12
Troubleshooting for email message management....................................................................................................................................................................................15
BlackBerry devices...............................................................................................................................................................................................................................17
BlackBerry device basics...............................................................................................................................................................................................................................17
Troubleshooting for BlackBerry devices......................................................................................................................................................................................................18
Glossary.................................................................................................................................................................................................................................................19
Legal notice........................................................................................................................................................................................................................................... 21

User Guide Getting started
2

Getting started
BlackBerry Mail web site basics
About logging in for the first time
The first time that you log in to BlackBerry® Mail, you create a BlackBerry email address that you use to send and receive email messages
on your BlackBerry device.
AfteryousuccessfullycreateyourBlackBerryemailaddress,thenexttimethatyoulogintoBlackBerryMail,youloginusingyourBlackBerry
Mail user name and password.
Log in using a user name and password
To find the web page address of the BlackBerry® Mail web site, see the printed documentation that came with your BlackBerry device, or
contact your wireless service provider.
You can only log in to the BlackBerry Mail web site if you access your BlackBerry Mail account using a user name and password.
1. Using a browser on your computer or on your BlackBerry device, visit the BlackBerry Mail web site.
2. If necessary, click a display language for the web site.
3. In the User name field, type your BlackBerry Mail user name.
A user name begins with a letter or number and is between 4-32 characters in length. User names can contain upper and lower case
letters (a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and periods (.).
4. Complete the Password field.
A password is between 6-16 characters in length and is case-sensitive. Passwords cannot contain accented characters, but they can
contain upper and lower case letters (a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and periods (.).
5. Click Log In.
To log out of the web site, click Log Out.
About your BlackBerry Mail password
When you create your BlackBerry® Mail account, you type a password for your account. You use this password to log in to the BlackBerry
Mail web site.
You can change your BlackBerry Mail password regularly. If you forget your password, from the login web page, you can request BlackBerry
Mail to send it to your BlackBerry device.
Change the password for your BlackBerry Mail account
1. On the BlackBerry® Mail web site, in the left pane, click Password.
2. In the Old password field, type the password for your BlackBerry Mail account.
3. In the Change password field, type a new password.
User Guide Getting started
3

A password is between 6-16 characters in length and is case-sensitive. Password cannot contain accented characters, but they can
contain lower and upper case letters (a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and periods (.).
4. In the Confirm password field, type the password again.
5. Click Save.
About the display language of the web site
When you log in to the BlackBerry® Mail web site, you can specify the display language of the web site.
If you do not specify a display language from the login web page, and you use a browser on your computer, the BlackBerry Mail login web
page will display the default display language that is specified for your browser. If you use the browser on your BlackBerry device, the
login web page will display the default display language that is specified for your device.
If you change the display language from the login web page, the new display language overrides display language options you might have
changed previously for your BlackBerry Mail account.
Change the display language of the web site
1. On the BlackBerry® Mail web site, in the left pane, click Language.
2. In the Language drop-down list, click a display language.
3. Click Save.
About the end user agreement
When you create your BlackBerry® Mail account, you must read and accept an end user agreement before you can create your account.
If you do not accept the end user agreement, you are not able to use BlackBerry Mail.
You can view the end user agreement that you accepted at any time. BlackBerry Mail displays the date and time of when you accepted
the end user agreement.
View the end user agreement
1. On the BlackBerry Mail web site, at the bottom of any web page, click End User Agreement.
2. Click OK.
Troubleshooting for the BlackBerry Mail web site
I cannot read the language of the BlackBerry Mail web site
Log in to the web site and change the display language.
Note: The display language that you specify on the login web page overrides other language options.
User Guide Getting started
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The password for my BlackBerry Mail account is no longer a secret
You only have a password for your BlackBerry® Mail account if you access your BlackBerry Mail account using a user name and password.
Log in to the web site and change your password.
I have forgotten my password and cannot log in to the BlackBerry Mail web site
You can request BlackBerry® Mail to send your password to your BlackBerry device.
1. On the BlackBerry Mail web site, on the login web page, click Forgot password?
2. Type your user name or device PIN.
3. Click Request Password.
User Guide Getting started
5

User Guide Changing your BlackBerry email address
6

Changing your BlackBerry email address
BlackBerry email address basics
About the BlackBerry email address
If you access your BlackBerry® Mail account automatically each time you open the email setup application or the BlackBerry Mail web
site, the first time you open your BlackBerry Mail account, you specify a user name for your BlackBerry email address.
If you access BlackBerry Mail account using a user name and password, the first time that your log in to BlackBerry Mail, you specify a
user name for your BlackBerry Mail account. BlackBerry Mail uses that user name to create the part of your BlackBerry email address
before the at sign (@) (for example, "katewahl" in [email protected]).
Note: You can only have one BlackBerry email address that is associated with your BlackBerry Mail account and your BlackBerry device.
About changing your BlackBerry email address
When you create your BlackBerry® email address, BlackBerry® Mail uses the user name that you provide to create the part of your email
address before the at sign (@) (for example, “katewahl” in [email protected]). If you want to change the user name part of your
BlackBerry email address, you can delete your existing BlackBerry email address and create a new BlackBerry email address.
When you create a new BlackBerry email address, if the new user name that you type is not available, BlackBerry Mail will provide you
with alternate user names. You can select one of the alternate user names or type your own user name.
Note: When you delete your BlackBerry email address, BlackBerry Mail stops sending email messages that are addressed to your previous
BlackBerry email address to your BlackBerry device .
Delete your BlackBerry email address
1. On the BlackBerry® Mail web site, in the in the left pane, click Email Account.
2. Beside your BlackBerry email address, click the Delete icon.
3. Click OK.
Create a new BlackBerry email address
If you change your BlackBerry® email address, the user name that you type when you create your new BlackBerry email address is different
from the user name that you type to log in to the BlackBerry® Mail web site. Use your original user name to log in to the BlackBerry Mail
web site.
1. On the BlackBerry Mail web site, in the left pane, click Email Account.
2. Click Create Address.
3. In the User name field, type an email address name.
A user name begins with a letter or number and is between 1-32 characters in length. User names can contain upper and lower case
letters (a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and periods (.).
4. Click Next.
User Guide Changing your BlackBerry email address
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5. Click OK.
6. Beside your BlackBerry email address, click the Edit icon.
7. Change the options for your BlackBerry email address and click Save.
Related topics
Setup options for the BlackBerry email address, 8
Setup options for the BlackBerry email address
Email account name:
Type a description for your email account. This email account name appears on the Home screen of your BlackBerry® device under
the BlackBerry email address message list.
Reply to:
Type an email address that replies are sent to when your contacts reply to your email messages. You can use the Reply To email
address to hide your BlackBerry email address.
Your name:
Type the display name that you want to appear in the From field of email messages that you send. The display name identifies you
as the sender of an email message in a friendly, informal manner.
Signature:
Type a signature for your email address. Your signature appears at the end of email messages that you send from your BlackBerry
device.
Auto BCC:
Type an email address to automatically forward a copy of email messages to that you send from your BlackBerry device.
Auto forward:
Type an email address to which you want to automatically forward a copy of all received email messages from your BlackBerry device,
including all email message attachments and text.
All messages:
Specify whether you want to automatically forward a copy of all of your incoming email messages.
Only messages with attachments:
Specify whether you want to automatically forward a copy of only email messages with email message attachments.
Changing display options
About email address names
On the BlackBerry® Mail web site, the Email account name field displays the name of your BlackBerry email address. You can change the
name of your BlackBerry email address in the Email account name field to make it more meaningful to you.
User Guide Changing your BlackBerry email address
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For example, if your email address is [email protected], you could change the email address name to "Kate Wahl at home."
When you send an email message from your BlackBerry device, your email account name appears in the Send Using field at the top of the
email message. Your email account name also appears on the Home screen of your BlackBerry device.
Change an email address name
1. On the BlackBerry® Mail web site, in the left pane, click Email Account.
2. Click the Edit icon beside your BlackBerry email address.
3. In the Email account name field, type an email address name.
4. Click Save.
About display names
On the BlackBerry® Mail web site, the Your name field, or display name, displays the name that appears in the From field of email messages
that you send from your BlackBerry device. The display name identifies you as the sender of an email message in a friendly, informal way
and is sometimes referred to as a common name or friendly name. You can specify a display name for your BlackBerry email address. For
example, if your email address is [email protected], you could specify "Kate W." as your display name.
Specify a display name
1. On the BlackBerry® Mail web site, in the left pane, click Email Account.
2. Click the Edit icon beside your BlackBerry email address.
3. In the Your name field, type a display name.
4. Click Save.
To delete the display name, do not set the Your name field. Instead of a display name, your email address appears in the From field of
email messages that you send.
About signatures
You can add a signature for your BlackBerry® email address. Your signature appears at the end of email messages that you send from
your BlackBerry device.
Youcan view your signatureon your BlackBerry device,but you cannot changeyour signature on thedevice by logging into the BlackBerry®
Mail web site or changing the email options from the message list on the device.
To change your signature, you must log in to the BlackBerry Mail web site using the browser on your computer or use the email setup
application on your device.
Add a signature
1. In a browser on your computer, on the BlackBerry® Mail web site, in the left pane, click Email Account.
2. Click the Edit icon beside your BlackBerry email address.
3. In the Signature field, type a signature.
User Guide Changing your BlackBerry email address
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4. Click Save.
To delete your signature, do not set the Signature field.
Troubleshooting for the BlackBerry email address
I cannot use a particular name to create a BlackBerry email address
The user name that you typed might be taken by another BlackBerry® Mail subscriber.
Perform the following actions:
• Verify that your user name is between 1 - 32 characters long.
• Verify that your user name contains only supported characters.
• Select one of the alternate user names that appear or type another user name.
I cannot create my BlackBerry email address
Perform the following actions:
• Verify that the user name you type contains supported characters.
• Verify that you do not have an existing BlackBerry email address.
User Guide Changing your BlackBerry email address
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Managing email messages
Email message forwarding
About the Reply to email address
If you specify a Reply to email address, when contacts reply to email messages that you send from your BlackBerry® email address, the
reply is sent to the Reply to email address instead of to your BlackBerry email address.
You can use the Reply to email address to hide your BlackBerry email address.
Specify a Reply to email address
1. On the BlackBerry® Mail web site, in the left pane, click Email Account.
2. Click the Edit icon beside your BlackBerry email address.
3. In the Reply to field, type an email address.
4. Click Save.
About email message storage
The BlackBerry® Internet Service stores your email messages that are greater than 4K in size on the BlackBerry Internet Service server
for 30 days. After 30 days, the BlackBerry Internet Service deletes the email messages from the BlackBerry Internet Service server. The
email messages remain on your device, but you cannot reply to or forward these email messages.
To reply to or forward email messages, if you have another email account, you can set your BlackBerry email address to automatically
forward a copy of email messages that you send from or receive on your device to another email address. For information about how long
your email service provider's server stores email messages, contact your email service provider.
About forwarding sent email messages to another email address automatically
When you specify an Auto BCC email address, BlackBerry® Mail automatically forwards a copy of email messages that you send from your
BlackBerry device to the email address that you specify.
Forward sent email messages to another email address automatically
1. On the BlackBerry® Mail web site, in the left pane, click Email Account.
2. Click the Edit icon beside your BlackBerry email address.
3. In the Auto BCC field, type an email address.
4. Click Save.
To stop forwarding a copy of email messages that you send, do not complete the Auto BCC field.
User Guide Managing email messages
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About forwarding received email messages to another email address automatically
You can specify an Auto forward email address for your BlackBerry® email address.
When you specify an Auto forward email address, BlackBerry® Mail automatically forwards a copy of all email messages, including all
applicable email message attachments and content that you receive on your BlackBerry device to the email address that you specify.
Forward received email messages to another email address automatically
1. On the BlackBerry® Mail web site, in the left pane, click Email Account.
2. Click the Edit icon beside your BlackBerry email address.
3. In the Auto forward field, type the email address of another email account.
4. Click an auto forward option.
5. Click Save.
To stop forwarding a copy of email messages that you receive, do not complete the Auto forward field.
Related topics
Options for email message forwarding, 12
Options for email message forwarding
All messages:
Set whether BlackBerry® Mail forwards a copy of all of your incoming email messages.
Only messages with attachments:
Set whether BlackBerry Mail forwards only a copy of email messages with email message attachments.
Email message filters
About email message filters
You can create email message filters to specify which incoming email messages your BlackBerry® device receives. Email message filters
also determine how BlackBerry® Mail forwards email messages to your device (for example, high importance or header only). You can
specify criteria for your email message filters based on who sent the email message, how you were addressed, and what level of importance
the sender assigned to the email message.
BlackBerry Mail applies email message filters to an incoming email message in the order that the email message filters appear. If none
of the email message filters that you create apply to an incoming email message, BlackBerry Mail applies a default email message filter
to the email message. You can specify whether you want this default email message filter to forward all email messages to your device or
not.
You cannot create or change email message filters using a browser on your device. To create or change email message filters, you must
use the email setup application on your device or log in to the BlackBerry Mail web site using a browser on your computer.
User Guide Managing email messages
12

Create an email message filter
1. In a browser on your computer, on the BlackBerry® Mail web site, in the left pane, click Email Account.
2. Click the Filter icon beside your BlackBerry email address.
3. Perform one of the following actions:
• If you have not created other email message filters, click Add A Filter.
• If you have created other email message filters, click Add Filter.
4. In the Filter name field, type a filter name.
5. In the Apply filter when drop-down list, select when to apply the email message filter.
6. If prompted, in the Contains field, type the text that the email message filter applies to.
7. Change the notification options for the email message filter and click Add Filter.
Related topics
Options for email message filters, 13
Options for email message filters
New mail arrives:
Set whether the email message filter applies only to new email messages.
A high-priority mail arrives:
Set whether the email message filter applies only to email messages with high importance.
From field contains:
Specify the email address that the email message filter should search for in the From field of email messages. To create a specific
email message filter, type an email address. To specify that the email message filter should search for all email messages that contain
specific text, type part of an email address. For example, type dianne for email addresses that start with "dianne," or type
wilhelm@blackberry for email addresses that contain "wilhelm@blackberry." To forward or block email messages from multiple
contacts, separate each email address with a semicolon (;).
Subject field contains:
Type the text that the email message filter should search for in the subject of email messages. To specify that the email message filter
should search for all email messages that contain specifc keywords, type part of a keyword. For example, type re for keywords such
as "request," "regarding," and so on.
To field contains:
Specify an email address that the email message filter should search for in the To field of email messages. The address can be your
email address or another email address. If the email address belongs to a mailing list, the email message filter will not block email
messages from the mailing list unless you create another email message filter for the email address of that mailing list.
CC field contains:
Specify an email address that the email message filter should search for in the CC field of email messages. The address can be your
email address or another email address. If the email address belongs to a mailing list, the email message filter will not block email
messages from the mailing list unless you create another email message filter for the email address of that mailing list.
User Guide Managing email messages
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Forward messages to device:
Set whether the email message filter forwards email messages that meet the criteria to your BlackBerry® device.
Header only:
Select this check box to forward only the subject of the email message to your device. You can download the content of the email
message after you open it.
Level 1 notification:
Select this check box to forward email messages with high importance to your device.
Do not forward messages to device:
Change this option to stop email messages from being forwarded to your device.
Delete an email message filter
1. In a browser on your computer, on the BlackBerry® Mail web site, in the left pane, click Email Account.
2. Click the Filter icon beside your BlackBerry email address.
3. Click the Delete icon beside an email message filter.
Change an email message filter
1. In a browser on your computer, on the BlackBerry® Mail web site, in the left pane, click Email Account.
2. Click the Filter icon beside your BlackBerry email address.
3. Click the Edit icon beside an email message filter.
4. Change the options for the email message filter.
5. Click Save.
Change the default email message filter
If you have not created any email message filters or if none of your existing email message filters apply to an incoming email message,
the BlackBerry® Mail applies the default email message filter to email messages you receive on your BlackBerry device.
1. In a browser on your computer, on the BlackBerry Mail web site, in the left pane, click Email Account.
2. Click the Filter icon beside your BlackBerry email address.
3. Set whether you want the email messages to be forwarded to your device.
Related topics
Options for the default email message filter, 14
Options for the default email message filter
Forward messages to device:
Specify whether the email message filter forwards all email messages to your BlackBerry® device.
Do not forward messages to device:
User Guide Managing email messages
14

Change this option to stop email messages from being forwarded to your device. If you specify this option for your BlackBerry email
address, you will not be able to view filtered email messages unless you set the option to forward received email messages to another
email address automatically.
Troubleshooting for email message management
I cannot forward email messages from a personal account to my device
Depending on your email service provider, you might not be able to set up an existing email account to forward incoming email messages
to your BlackBerry® email address.
You might encounter one of the following situations:
• Your email service provider might allow you to set up email message forwarding.
• Your email service provider might set up email message forwarding for you, if you request the service.
• Your email service provider might not allow you to forward email messages to other email addresses.
For more information about setting up or stopping email message forwarding, view the online help for your email account or contact your
email service provider.
User Guide Managing email messages
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User Guide BlackBerry devices
16

BlackBerry devices
BlackBerry device basics
About switching devices
Your BlackBerry® device links to the BlackBerry® Mail messaging service. If you switch your device, you must update the device PIN on
the BlackBerry Mail web site or call your wireless service provider. When you log in to the BlackBerry Mail web site, you must provide the
new device PIN. If you do not update the device PIN, email messages continue to be sent to your previous device.
Depending on your wireless service provider, you might not be able to switch devices.
If you want to use BlackBerry Mail, you can only switch to a BlackBerry device. BlackBerry enabled devices do not support BlackBerry Mail.
Update device information
1. On the BlackBerry® Mail web site, in the left pane, click Change Device.
2. Type the new BlackBerry device information.
3. Click Save.
Find your PIN and IMEI, ESN, or MEID
Depending on your wireless service provider, your BlackBerry® device will have either an IMEI, ESN, or MEID.
Perform one of the following actions:
• On your device, in the device options, click Status.
• Search for the PIN and IMEI, ESN, or MEID information on the outside of the box that your device came in.
• Turn off the device and remove the battery. Search for the sticker with the PIN and IMEI, ESN, or MEID information.
About service books
Service books determine which services are available on your BlackBerry® device. If you switch devices, or if your device is not functioning
correctly, you can send service books to your device.
Send service books
1. On the BlackBerry® Mail web site, in the left pane, click Service Books.
2. Click Send Service Books.
3. Click OK.
User Guide BlackBerry devices
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Troubleshooting for BlackBerry devices
I cannot send or receive email messages on my device
Try performing the following actions:
•Verify that the BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send and receive email messages when you return to a wireless coverage area. For more information about wireless network coverage,
see the printed documentation that came with your device.
• Send service books to your device.
• If you have set up email message filters for your BlackBerry email account, these email message filters are preventing BlackBerry®
Mail from delivering email messages to your device.
• Verify that your device is running BlackBerry Device Software Version 4.0 or higher.
I have not registered my device with the wireless network
You must register your BlackBerry® device with the wireless network for BlackBerry® Mail to retrieve information to help you create your
BlackBerry Mail account.
Register your device with the wireless network.
For information about how to register your device, see the documentation that came with your device.
I cannot switch my BlackBerry email address to my new device
Try performing the following actions:
• Verify that the PIN and ESN, IMEI, or MEID numbers you typed match the PIN and ESN, IMEI, or MEID numbers for your
BlackBerry® device.
• Contact your wireless service provider to verify whether your wireless service provider supports switching devices.
• If you want to use BlackBerry® Mail, verify that the device that you are switching to is a BlackBerry device. BlackBerry enabled
devices do not support BlackBerry Mail.
User Guide BlackBerry devices
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