Blackbe;rry 6710 User manual

BlackBerry Wireless
Handheld
900/1900 MHz GSM/GPRS Networks
900/1800 MHz GSM/GPRS Networks
Getting Started Guide

BlackBerry Wireless Handheld
Getting Started Guide
Last modified: 10 September 2003
Part number: MAT-04778-004 rev.002
ASY-06038-001
At the time of publication, this documentation complies with software
version 3.6.0.
© 2003 Research In Motion Limited. All Rights Reserved. The BlackBerry
and RIM families of related marks, images and symbols are the exclusive
properties of Research In Motion Limited. RIM, Research In Motion, ‘Always
On, Always Connected’, the “envelope in motion” symbol and the
BlackBerry logo are registered with the U.S. Patent and Trademark Office
and may be pending or registered in other countries. All other brands,
product names, company names, trademarks and service marks are the
properties of their respective owners.
The handheld and/or associated software are protected by copyright,
international treaties and various patents, including one or more of the
following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318;
D445,428; D433,460; D416,256. Other patents are registered or pending in
various countries around the world. Visit www.rim.com/patents.shtml for a
current listing of applicable patents.
While every effort has been made to achieve technical accuracy, information
in this document is subject to change without notice and does not represent a
commitment on the part of Research In Motion Limited, or any of its
subsidiaries, affiliates, agents, licensors, or resellers. There are no warranties,
express or implied, with respect to the content of this document.
Research In Motion Limited
295 Phillip Street
Waterloo, ON N2L 3W8
Canada
Research In Motion UK Limited
Centrum House, 36 Station Road
Egham, Surrey TW20 9LF
United Kingdom
Published in Canada

Contents
Important safety information..............................................................5
Important safety/compliance information ..................................11
FCC compliance statement (USA)................................................15
Industry Canada Certification ......................................................16
Important safety/compliance information ..................................16
EU REGULATORY CONFORMANCE .......................................19
Welcome to your wireless solution....................................................21
Understanding your BlackBerry solution ...................................23
Is this the correct guide for me?....................................................26
About this guide..............................................................................27
Contents of your package ..............................................................29
System requirements ......................................................................32
Customer support ...........................................................................33
Getting started....................................................................................35
Before you begin .............................................................................36
Setting up your handheld..............................................................38
Inserting the SIM card ....................................................................39
Charging your handheld battery..................................................43
Turning off and turning on your handheld ................................48
Turning on and turning off the radio...........................................49
Registering with the wireless network ........................................50
Installing the desktop software.....................................................52
Adding handheld applications to the desktop software...........56
Connecting your handheld to your computer using a serial
port....................................................................................................58
Loading handheld applications ....................................................59
Integrating with an enterprise email account .............................61
Integrating with a new or existing ISP email account ...............63

Sending a test email message ........................................................63
Reading your test email message .................................................65
Setting the date and time ...............................................................66
Locking your handheld..................................................................67
Placing emergency calls .................................................................70
Product information ...........................................................................73
Mechanical properties ....................................................................73
Display and control features .........................................................73
Power ................................................................................................74
Recommended temperature parameters.....................................74
Radio specifications for the BlackBerry 6710 Wireless
Handheld..........................................................................................75
Radio specifications for the BlackBerry 6720 Wireless
Handheld..........................................................................................75
Regulatory conformance................................................................76
Index.....................................................................................................77

Important safety
information
Please read these safety and operation instructions
before operating the BlackBerry Wireless Handheld, its
docking/charging cradle, or any other BlackBerry
Wireless Handheld charging units. Retain these
instructions for future use.
ELECTRICAL SAFETY
This handheld (model number R6020GW / R6020GE) is
intended for use when supplied with power or charging
from the Charging Cradle ASY-04060-002 (ordered as
ACC-04056-001) with Power Adapters PWR-04615-000,
Travel Charger accessory ASY-04510-001
(ACC-04172-001), Automotive Charger accessory
ASY-03939-001 (ACC-04051-001), or any other
charging units provided or specifically approved by
Note: Refer to "Important safety/compliance information"
on page 11 for more information on safety regulations and
compliance information for your BlackBerry 6710 Wireless
Handheld™.
Refer to "Important safety/compliance information" on
page 16 for more information on safety regulations and
compliance information for your BlackBerry 6710 Wireless
Handheld or your BlackBerry 6720 Wireless Handheld™.

6 BlackBerry Wireless Handheld
Important safety information
Research In Motion Limited (RIM) for use with this equipment.
Other usage will invalidate any warranty provided with this
apparatus and may be dangerous.
ACCESSORIES
Use only those accessories approved by RIM. The use of any
accessories not approved by RIM for use in conjunction with the
handheld will invalidate any approval or warranty applicable to the
handheld and may be dangerous.
DRIVING
Check the laws and regulations on the use of wireless devices in the
areas where you drive. Always obey them. The use of any alert
device to operate a vehicle's lights or horn on public roads is not
permitted.
Avoid using the handheld in any environment requiring your full
attention, such as when driving a vehicle. If you need to use your
handheld while driving, have a passenger in the vehicle use the
handheld for you, or find a safe location to halt your vehicle prior to
using the handheld. Do not use any charging unit as a means of
storing your handheld while in a vehicle.
RF signals may affect improperly installed or inadequately shielded
electronic systems in motor vehicles. Check with the manufacturer
or its representative regarding your vehicle. You should also consult
the manufacturer of any equipment that has been added to your
vehicle.
Warning: Before use, please ensure that the mains voltage is in
accordance with the input voltage printed on the power supply.
To be operated on mains with a circuit breaker rated 16A max.
Protect against beating rain. For indoor use only.

Getting Started Guide 7
For Vehicles Equipped With An Air Bag
An air bag inflates with great force. DO NOT place objects,
including both installed or portable wireless equipment, such as the
BlackBerry Wireless Handheld, in the area over the air bag or in the
air bag deployment area. If in-vehicle wireless equipment is
improperly installed and the air bag inflates, serious injury could
result.
ELECTRONIC DEVICES
Most modern electronic equipment is shielded from RF signals.
However, certain electronic equipment may not be shielded against
the RF signals from your wireless handheld.
Pacemakers
Consult a physician or the manufacturer of your pacemaker if you
have any questions regarding the effect of RF signals on your
pacemaker. If you have a pacemaker, ensure that you are using the
handheld in accordance with the safety requirements associated
with your particular pacemaker, which may include the following:
• Always keep the handheld more than 20 cm (7 inches) from the
pacemaker when the handheld is turned ON;
• Do not carry the handheld in a breast pocket;
• If the handheld has a voice option, use the ear opposite the
pacemaker for making and receiving calls to minimize the
potential for interference.
• If you have any reason to suspect that interference is taking
place, turn your handheld radio OFF immediately.
Hearing Aids
Some digital wireless devices may interfere with some hearing aids.
In the event of such interference, consult your service provider or
contact the manufacturer of your hearing aid to discuss alternatives.

8 BlackBerry Wireless Handheld
Important safety information
OtherMedicalDevices
If you use any other personal medical device, consult the
manufacturer of your device to determine if they are adequately
shielded from external RF energy. Your physician may be able to
assist you in obtaining this information.
Turn your handheld radio OFF in health care facilities when any
regulations posted in these areas instruct you to do so. Hospitals or
health care facilities may be using equipment that could be sensitive
to external RF energy.
Posted Facilities
Turn your handheld radio OFF in any facility where posted notices
so require.
BLASTING AREAS
To avoid interfering with blasting operations, turn the wireless
feature of your handheld radio OFF when in a “blasting area” or in
areas posted: “Turn off two-way radio”. Obey all signs and
instructions.
POTENTIALLY EXPLOSIVE ATMOSPHERES
Turn your handheld radio OFF when in any area with a potentially
explosive atmosphere and obey all signs and instructions. Sparks in
such areas could cause an explosion or fire resulting in bodily injury
or even death.
Areas with a potentially explosive atmosphere are often, but not
always, clearly marked. They include fueling areas such as
gasoline/petrol stations; below deck on boats; fuel or chemical
transfer or storage facilities; vehicles using liquefied petroleum gas
(such as propane or butane); areas where the air contains chemicals

Getting Started Guide 9
or particles, such as grain, dust, or metal powders; and any other
area where you would normally be advised to turn off your vehicle
engine.
ADDITIONAL SAFETY GUIDELINES
Battery: Discard the handheld properly. As the unit contains a
lithium-ion battery, neither the handheld nor the lithium battery
should be disposed of in fire. Dispose of the lithium battery in
accordance with the laws and regulations in your area governing
disposal of such cell types. To recharge the battery, use approved
battery chargers only. Keep the battery away from children.
Power source: The charging unit and any other charging units
should be operated only from the type of power source indicated on
the marking label and are intended for indoor use only. Do not use
the travel charger or any other charging units outside or in any area
exposed to the elements. Refer to the operating instructions in this
manual for more information on the battery and power supply.
Do not overload wall outlets, extension cords, or integral
convenience receptacles as this may result in a risk of fire or electric
shock. To reduce the risk of damage to the cord or the plug, pull the
plug rather than the cord when you disconnect the apparatus from
the wall outlet or convenience receptacle.
Liquids and foreign objects: Never push objects of any kind into
the BlackBerry Wireless Handheld or any accessories through
openings as they may short-out parts and this may result in a fire or
electric shock. Do not use the handheld or any accessories near
water (for example near a bathtub, or a sink, in a wet basement, near
Warning: The battery may present a fire or chemical burn hazard if
mistreated. Do not disassemble, crush, puncture, or heat the battery
above 60 degrees Celsius. Do not allow metal objects to contact the
battery terminals. Only use a battery that has been approved by
Research In Motion Limited. The use of another battery may present a
risk of fire or explosion.

10 BlackBerry Wireless Handheld
Important safety information
a swimming pool, etc.). Never spill liquid of any kind on the
handheld or any accessories. Unplug the charging unit from the
electrical outlet before cleaning the handheld.
Stability: Do not place the handheld, charging unit, or any
accessories on any unstable surface, such as a cart, stand, tripod,
bracket, or table. It may fall, thereby potentially causing serious
injury to a child or adult, and/or serious damage to the handheld,
charging unit, or any accessories. Take care when using the
handheld with any charging units to place the charging unit in a
secure and stable spot and route the power cord in a way that
reduces the risk of injury to others, such as by tripping or choking.
Care: Do not use liquid or aerosol cleaners or solvents. Clean only
with a dry cloth.
High heat: The handheld and any accessories should be situated
away from any heat sources, such as radiators, heat registers, stoves,
or other apparatus (including amplifiers) that produce heat.
Power Cord: Protect the power cord from being walked on or
pinched particularly at plugs, convenience receptacles, and the
point where they exit from the apparatus. Unplug this apparatus
during lightning storms or when unused for long periods of time.
Service: Unplug the charging unit from the electrical outlet and
refer the handheld, charging unit, and any accessories for service to
qualified service personnel if:
• the power supply cord, plug, or connector to the handheld is
damaged
• liquid has been spilled or objects have fallen into the handheld,
charging unit, or any electrical accessories
• the handheld, charging unit, or accessory has been exposed to
rain or water
• the handheld, charging unit, or accessory becomes very hot to
the touch

Important safety/compliance information
Getting Started Guide 11
• the handheld, charging unit, or accessory has been dropped or
damaged in any way
• the handheld, charging unit, or accessory does not operate
normally by following the instructions contained in this guide
• the handheld, charging unit, or accessory exhibits a distinct
change in performance.
All servicing should be undertaken by qualified service personnel.
Do not attempt to disassemble the handheld, charging unit, or any
accessories.
Failure to observe all safety instructions contained in this guide will
void the Limited Warranty, and may lead to suspension or denial of
services to the offender, or legal action, or both.
Important safety/compliance
information
For BlackBerry 6710 Wireless Handheld
users
EXPOSURE TO RADIO FREQUENCY SIGNALS
Your wireless handheld portable device is a low power radio
transmitter and receiver. When it is ON, it receives and also sends
out radio frequency (RF) signals. Your wireless handheld complies
with U.S. Federal Communications Commission (FCC) and
Warning:To reduce the risk of fire or electric shock, do not expose this
apparatus or any accessories to rain or moisture. Adjust only those
controls that are covered in this manual. An improper adjustment of
other controls may result in damage and will often require extensive
work by a qualified technician to restore the handheld, charging unit, or
accessory to its normal operation.

12 BlackBerry Wireless Handheld
Important safety information
Industry Canada (IC) guidelines respecting safety levels of RF
exposure for handheld wireless devices, which in turn are
consistent with the following safety standards previously set by
Canadian, U.S., and international standards bodies:
• ANSI/IEEE C95.1-1999, IEEE Standard for Safety Levels with
Respect to Human Exposure to Radio Frequency
Electromagnetic Fields, 3kHz to 300 GHz
• National Council on Radiation Protection and Measurements
(NCRP) Report 86, -1986, Biological Effects and Exposure
Criteria for Radio Frequency Electromagnetic Fields
• Health Canada, Safety Code 6, 1999, Limits of Human Exposure
to Radiofrequency Electromagnetic Fields in the Frequency
Range from 3 kHz to 300 GHz
• International Commission on Non-Ionising Radiation
Protection (ICNIRP) 1998, Guidelines for limiting exposure to
time-varying electric, magnetic, and electromagnetic fields (up
to 300 GHz)
To maintain compliance with FCC and IC RF exposure guidelines,
use only RIM-supplied or approved accessories. The BlackBerry
handheld is designed to be carried in a RIM-approved holster when
carried on your body. When carrying the BlackBerry Wireless
Handheld while it is switched on, use the specific RIM-approved
holster that has been tested for compliance. Use of accessories that
are not approved by RIM may violate FCC and IC RF exposure
guidelines and may void your warranty.
SPECIFIC ABSORPTION RATE DATA
THIS MODEL WIRELESS HANDHELD MEETS GOVERNMENT
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your wireless handheld is a radio transmitter and receiver. It is
designed and manufactured not to exceed the emission limits for
exposure to radio frequency (RF) energy set by the Federal

Important safety/compliance information
Getting Started Guide 13
Communications Commission (FCC) of the U.S. Government and
Industry Canada of the Canadian Government (IC). These limits are
part of comprehensive guidelines and establish permitted levels of
RF energy for the general population. The guidelines are based on
standards that were developed by independent scientific
organizations through periodic and thorough evaluation of
scientific studies. The standards include a substantial safety margin
designed to assure the safety of all persons, regardless of age and
health.
The exposure standard for wireless mobile handhelds employs a
unit of measurement known as the Specific Absorption Rate, or
SAR. The SAR limit set by the FCC/IC is 1.6W/kg.* Tests for SAR are
conducted using standard operating positions specified by the
FCC/IC with the handheld transmitting at its highest certified
power level in all tested frequency bands. Although the SAR is
determined at the highest certified power level, the actual SAR level
of the handheld while operating can be well below the maximum
value. This is because the handheld is designed to operate at
multiple power levels so as to use only the power required to reach
the network. In general, the closer you are to a wireless base station
antenna, the lower the power output.
Before a wireless handheld model is available for sale to the public,
it must be tested and certified to the FCC/IC that it does not exceed
the limit established by the government-adopted requirement for
safe exposure. The tests are performed in positions and locations
(e.g., at the ear and worn on the body) as required by the FCC/IC for
each model. The highest SAR value for this model handheld when
tested for use at the ear is 1.28 W/kgand when worn on the body, as
described in this user guide, is 0.32 W/kg. (Body-worn
measurements differ among wireless handheld and phone models,
depending upon available accessories and FCC/IC requirements).
While there may be differences between the SAR levels of various
wireless devices and at various positions, they all meet the
government requirement for safe exposure.

14 BlackBerry Wireless Handheld
Important safety information
The FCC has granted an Equipment Authorization for this model
handheld with all reported SAR levels evaluated as in compliance
with the FCC RF emission guidelines. SAR information on this
model handheld is on file with the FCC and can be found under the
Display Grant section of http://www.fcc.gov/oet/fccid after
searching on FCC ID L6AR6020GW.
Additional information on Specific Absorption Rates (SAR) can be
found on the Cellular Telecommunications & Internet Association
(CTIA) web-site at http://www.wow-com.com.
___________________________________
* In the United States and Canada, the SAR limit for mobile
handhelds used by the public is 1.6 watts/kg (W/kg) averaged over
one gram of tissue for the body or head (4.0 W/kg averaged over 10
grams of tissue for the extremities - hands, wrists, ankles and feet).
The standard incorporates a substantial margin of safety to give
additional protection for the public and to account for any
variations in measurements.
The long-term characteristics or the possible physiological effects of
Radio Frequency Electromagnetic fields have not been evaluated by
Underwriters Laboratories Inc. (UL).
ANTENNA CARE
Use only the supplied integral antenna. Unauthorized antenna,
modifications, or attachments could damage the handheld and may
violate FCC regulations.
AIRCRAFT SAFETY
Federal Aviation Administration (FAA)/FCC regulations prohibit
using the radio of your handheld while in the air. Switch the radio of
your handheld radio OFF before boarding an aircraft. The effect of
the use of your handheld’s radio in an aircraft is unknown. Such use
may affect aircraft instrumentation, communication and
performance, may disrupt the network, may otherwise be

FCC compliance statement (USA)
Getting Started Guide 15
dangerous to the operation of the aircraft, and may be illegal. All
other applications of your handheld may be used in accordance
with airline regulations for electronic devices.
FCC compliance statement (USA)
FCC Class B Part 15
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
• This device may not cause harmful interference, and
• This device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s
instructions, may cause interference harmful to radio
communications.
There is no guarantee, however, that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
Warning: Changes or modifications to this unit not expressly approved
by the party responsible for compliance could void the user’s authority
to operate this equipment.

16 BlackBerry Wireless Handheld
Important safety information
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Industry Canada Certification
This device complies with Industry Canada RSS 133, under
certification number 2503A-R6020GW.
Class B compliance
This device complies with the Class B limits for radio noise
emissions as set out in the interference-causing equipment standard
entitled “Digital Apparatus,” ICES-003 of Industry Canada.
Important safety/compliance
information
ForBlackBerry6710WirelessHandheldand
BlackBerry 6720 Wireless Handheld users
EXPOSURE TO RADIO FREQUENCY SIGNALS
Your wireless handheld portable device is a low power radio
transmitter and receiver. When it is ON, it receives and also
transmits radio frequency (RF) signals. Your wireless handheld
complies with European Union (EU) guidelines respecting safety
levels of RF exposure for handheld wireless devices, which in turn
are consistent with the following safety standards and guidelines
previously set by international standards bodies:

Important safety/compliance information
Getting Started Guide 17
• EN 50360, 2001, Product standard to demonstrate the
compliance of mobile phones with the basic restrictions related
to human exposure to electromagnetic fields (300 MHz - 3 GHz)
• International Commission on Non-Ionising Radiation
Protection (ICNIRP) 1998, Guidelines for limiting exposure to
time-varying electric, magnetic, and electromagnetic fields (up
to 300 GHz)
• Official Journal of the European Union, 1999, Council
Recommendation of 12 July 1999 on the limitation of exposure
of the general public to electromagnetic fields (0 Hz to 300 GHz)
To maintain compliance with EU RF exposure guidelines, use only
RIM-supplied or approved accessories. The BlackBerry handheld is
designed to be carried in a RIM-approved holster when carried on
your body. When carrying the BlackBerry Wireless Handheld while
it is switched on, use the specific RIM-approved holster that has
been tested for compliance. Use of accessories that are not approved
by RIM may violate EU RF exposure guidelines and may void your
warranty.
SPECIFIC ABSORPTION RATE DATA
THIS MODEL WIRELESS HANDHELD MEETS THE EU
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your wireless handheld is a radio transmitter and receiver. It is
designed and manufactured not to exceed the emission limits for
exposure to radio frequency (RF) energy recommended by The
Council of the European Union. These limits are part of
comprehensive guidelines and establish permitted levels of RF
energy for the general population. The guidelines are based on
standards that were developed by independent scientific
organizations through periodic and thorough evaluation of
scientific studies. The standards include a substantial safety margin
designed to assure the safety of all persons, regardless of age and
health.

18 BlackBerry Wireless Handheld
Important safety information
The exposure standard for wireless mobile handhelds employs a
unit of measurement known as the Specific Absorption Rate, or
SAR. The SAR limit recommended by The Council of the European
Union is 2.0 W/kg.* Tests for SAR are conducted using standard
operating positions with the handheld transmitting at its highest
certified power level in all tested frequency bands. Although the
SAR is determined at the highest certified power level, the actual
SAR level of the handheld while operating can be well below the
maximum value. This is because the handheld is designed to
operate at multiple power levels so as to use only the power
required to reach the network. In general, the closer you are to a
wireless base station antenna, the lower the power output.
Before a wireless handheld model is available for sale to the public,
it must be tested and shown to be within the SAR limits adopted by
European countries, under the recommendations of the
International Commission on Non-Ionising Radiation Protection
(ICNIRP). The tests are performed in positions and locations (e.g., at
the ear) as required by The Council of the European Union for each
model. The highest SAR value for these handheld models when
tested for use at the ear is 0.77 W/kg (6710)/0.75 W/kg (6720) and
when worn on the body, as described in this user guide, is 0.30
W/kg (6710)/0.38 W/kg (6720). (Body-worn measurements differ
among wireless handheld and phone models, depending upon
available accessories). While there may be differences between the
SAR levels of various wireless devices and at various positions, they
all meet the government requirement for safe exposure.
___________________________________
* In Europe, the SAR limit for mobile handhelds used by the public
is 2.0 Watts/kg (W/kg) averaged over 10 grams of tissue for the body
or head (4.0 W/kg averaged over 10 grams of tissue for the
extremities - hands, wrists, ankles and feet). The standard
incorporates a substantial margin of safety to give additional
protection for the public and to account for any variations in
measurements.

EU REGULATORY CONFORMANCE
Getting Started Guide 19
The long-term characteristics or the possible physiological effects of
Radio Frequency Electromagnetic fields have not been evaluated by
Underwriters Laboratories Inc. (UL).
ANTENNA CARE
Use only the supplied integral antenna. Unauthorized antenna
modifications or attachments could damage the handheld and may
violate applicable laws and regulations by causing radio frequency
(RF) energy to be above the recommended limits. Any such
unauthorized use, modification or attachment will invalidate the
warranty provided with the handheld and may be dangerous.
AIRCRAFT SAFETY
Switch off your handheld’s radio when in an aircraft. The effect of
the use of your handheld’s radio in an aircraft is unknown. Such use
may affect aircraft instrumentation, communication and
performance, may disrupt the network, may otherwise be
dangerous to the operation of the aircraft, and may be illegal. All
other applications of your handheld may be used in accordance
with airline regulations for electronic devices.
EU REGULATORY CONFORMANCE
Research In Motion Limited hereby declares that this BlackBerry
Wireless Handheld device is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.
The Declaration of Conformity made under Directive 1999/5/EC is
available for viewing at the following location in the EU
community:

20 BlackBerry Wireless Handheld
Important safety information
Research In Motion UK Limited
36 Station Road, Egham, Surrey
TW20 9LF
United Kingdom