Blackbe;rry BlackBerry Wireless Handheld User manual

Installation and User’s
Guide
BlackBerry Internet
Edition

Installation and User’s Guide
Last revised 06/04/00
Part Number: MAT-02784-001 Rev. 002
At the time of printing, documentation complies with versions:
Operating System 2.0.13, Applications 2.0, and Desktop 2.0.
© 1999-2000 Research In Motion Limited. All rights reserved. RIM, the
RIM logo, Research In Motion, RIM 950 Wireless Handheld, RIM 957
Wireless Handheld, BlackBerry, BlackBerry Internet Edition, the
BlackBerry logo, the “envelope in motion” symbol and ‘Always On,
Always Connected’ are trademarks of Research In Motion Limited.
RIM, Research In Motion - Registered U.S. Patent and Trademark
Office. © Puma Technology, Inc. Puma Technology, the Puma
Technology logo, DSX Technology, the DSX Technology logo,
Intellisync, the Intellisync logo and Intellisync Ready logo are
trademarks of Puma Technology, Inc. that may be registered in some
jurisdictions. Mobitex is a trademark of the Swedish
Telecommunications Administration that may be registered in some
jurisdictions. Windows 95/98/2000, Exchange and Outlook are either
trademarks or registered trademarks of Microsoft Corporation. All
other brands, product names, company names, trademarks and service
marks used herein are the property of their respective owners.
Warning: This document is for the use of licensed users only. Any
unauthorized copying, distribution or disclosure of information is a
violation of copyright laws.
While every effort has been made to ensure technical accuracy,
information in this document is subject to change without notice and
does not represent a commitment on the part of Research In Motion
Limited.
Research In Motion Limited
295 Phillip Street,
Waterloo, Ontario, Canada N2L 3W8
Tel. [phone] Fax [phone]
www.rim.net
Printed In Canada KG0800/957sp2.book

FCC compliance statement (USA)
FCC Class B Part 15
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
•This device may not cause harmful interference, and
•This device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s
instructions, may cause interference harmful to radio
communications.
There is no guarantee, however, that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
WARNING Changes or modifications to this unit not expressly
approved by the party responsible for compliance could
void the user’s authority to operate this equipment.

•Consult the dealer or an experienced radio/TV technician for
help.
Industry Canada Certification
This device complies with Industry Canada RSS 119, under
certification number 2503 195 634A.
IC Class B compliance
This device complies with the Class B limits for radio noise emis-
sions as set out in the interference-causing equipment standard enti-
tled “Digital Apparatus,”ICES-003 of Industry Canada.

Contents
FCC compliance statement (USA)..........................................3
Industry Canada Certification ................................................4
IMPORTANT SAFETY INFORMATION...................................9
Welcome to your wireless solution ............................................13
New for version 2.0.................................................................14
Upgrading to version 2.0 .......................................................15
Contents of your package......................................................15
System Requirements.............................................................15
About this guide......................................................................16
About Research In Motion.....................................................16
Customer support...................................................................17
Get to know your handheld.........................................................19
Handheld components...........................................................19
Turning on your handheld....................................................22
Turning off the handheld.......................................................23
Description of keys .................................................................23
Setting the date and time .......................................................36
Setting message notification..................................................37
Using password protection ...................................................38
Summary and tips...................................................................44
Start sending email........................................................................45
Turning the radio on and off.................................................45
Registering with the network................................................46
Activating your account.........................................................48
Sending a message..................................................................48
Reading a message..................................................................50
Forwarding and filtering your email ...................................52
Summary..................................................................................55
Composing and sending messages.............................................57
Setting message options.........................................................57
Setting level of importance....................................................58

Sending one-time messages...................................................59
Sending messages to many contacts ....................................60
Attaching Address Book entries...........................................62
Using AutoText.......................................................................63
Automatic formatting.............................................................69
Inserting symbols....................................................................71
Summary and tips...................................................................72
Receiving and reading messages ................................................75
Received message options.....................................................75
Receiving long messages .......................................................77
Sending file attachments........................................................78
Managing Address Book attachments.................................79
Adding contacts to Address Book........................................80
Summary and tips...................................................................82
Managing messages.......................................................................85
Saving messages......................................................................85
Searching messages ................................................................88
Deleting messages...................................................................95
Editing messages.....................................................................98
Resending a message..............................................................99
Marking a message as unread.............................................100
Marking all messages read..................................................101
Summary and tips.................................................................102
Using the Address Book.............................................................105
Setting Address Book options.............................................105
Adding addresses .................................................................106
Viewing addresses................................................................110
Editing addresses..................................................................111
Deleting addresses................................................................112
Searching addresses..............................................................112
Summary and tips.................................................................113
Managing Tasks and Appointments........................................115
Using the Tasks function .....................................................115
Using the Calendar function ...............................................120

Summary and tips.................................................................133
Using the MemoPad and Calculator ........................................135
Using the MemoPad function .............................................135
Using the Calculator function.............................................138
Summary and tips.................................................................142
Customizing your handheld’s options....................................145
Setting the alarm ...................................................................145
Customizing handheld options ..........................................147
Handheld options .................................................................148
Summary................................................................................156
Using the Desktop Software......................................................157
Installing the Desktop Software..........................................157
Connect the handheld to your PC......................................158
Loading handheld applications..........................................159
Backing up files from handheld to the PC ........................161
Synchronizing PIM...............................................................163
Summary................................................................................164
Frequently asked questions.......................................................165
Alarm......................................................................................165
Battery.....................................................................................165
Storage....................................................................................166
Home screen ..........................................................................167
LCD screen.............................................................................167
Messages.................................................................................168
Punctuation............................................................................169
Desktop Software..................................................................170
Resetting the handheld ........................................................170
Specifications................................................................................171
Research In Motion Limited Software License Agreement.173
Terms and Conditions..........................................................173
Limited Warranty.........................................................................177
Index...............................................................................................183

IMPORTANT SAFETY
INFORMATION
Please read these safety instructions and the operation instructions
provided in this manual before operating the RIM 957 Wireless
Handheld or its charging cradle. Retain these instructions for future
use.
Remember to follow any special regulations governing the use of
the RIM 957 Wireless Handheld and always switch it off in areas
where radio devices are forbidden, or when it may cause
interference or danger. Any safety laws and regulations pertaining
to the use of cell phones and two-way radios will likely apply to
your use of the handheld. We encourage you to follow such laws
and regulations at all times. In particular, please observe all
restrictions on the use of radio equipment in fuel depots (fuel
storage and distribution areas), chemical plants, where blasting
operations are in progress or in any other area in which restrictions
on radio transmissions are imposed. In addition, the RIM 957
Wireless Handheld should not be used in locations that may be
hazardous including, without limitation, locations in which
hazardous or combustible gases may be present.
The RIM 957 Wireless Handheld is not an FAA-approved electronic
device for use on aircraft. Switch off the handheld when in an
aircraft. The effect of the use of the handheld in an aircraft is
unknown. Such use may affect aircraft instrumentation,
communication and performance, may disrupt the network, and
may be illegal.
Operation of any radio transmitting equipment, including the
handheld, may interfere with the functionality of inadequately
protected medical devices, including pacemakers. Consult a
physician or the manufacturer of the medical device if you have any

questions. Operation of any radio transmitting equipment,
including the handheld, may interfere with the functionality of
inadequately protected medical devices, including pacemakers.
Consult a physician or the manufacturer of the medical device if
you have any questions. Additionally, while most modern
equipment is adequately shielded from radio signals such that your
handheld will not interfere with the operation of such equipment,
certain electronic equipment, including automotive systems, may
not be shielded against the radio signals from your handheld. You
should check with the manufacturer of your motor vehicle or the
manufacturer’s representative to determine whether the use of the
handheld will present any safety issues.
Avoid using the handheld in any environment requiring your full
attention, such as when driving a vehicle. If you need to use your
handheld while driving, have a passenger in the vehicle use the
handheld for you, or find a safe location to halt your vehicle prior to
using the handheld. Do not use the cradle as a means of storing your
handheld while in a vehicle.When using a cradle, make sure that it
is a cradle that RIM has supplied for that particular use of your
handheld. Do not use any cradle, charging unit or any other
accessory or attachment that is not manufactured or supplied by
RIM or an authorized RIM accessories supplier. Use of any
accessory or attachment that is not supplied or approved for use by
RIM is not permitted as it may cause hazards. Do not place the RIM
957 Wireless Handheld or its charging cradle on any unstable
surface, such as a cart, stand, tripod, bracket, or table. It may fall,
causing serious injury to a child or adult, and serious damage to the
handheld.
Discard the handheld properly. As the unit contains a lithium
battery, neither the handheld nor the lithium battery should be
disposed of in fire. Dispose of the handheld containing the lithium
battery in accordance with the laws and regulations in your area
governing disposal of such cell types. Contact RIM if you have any
questions concerning disposal of the handheld or the lithium cell.

The handheld should be operated only from the type of power
source indicated on the marking label. Refer to the operating
instructions starting on page 21 for more information on the battery
and power supply. Power supply cords should be routed so that
they are not likely to be walked on or pinched by items placed upon
or against them, paying particular attention to the cords at plugs,
convenience receptacles, and the point where they exit from the
charging cradle. Do not overload wall outlets, extension cords, or
integral convenience receptacles as this can result in a risk of fire or
electric shock. Unplug the charging cradle from the power source
during lightning storms or when unused for long periods of time.
Do not defeat the safety purpose of the polarized or grounding-type
plug. A polarized plug has two blades with one wider than the
other. A grounding-type plug has two blades and a third grounding
prong. The wide blade or the third prong are provided for your
safety. If the provided plug does not fit into your outlet, consult an
electrician for replacement of the obsolete outlet.
Never push objects of any kind into the RIM 957 Wireless Handheld
through openings as they may short-out parts that could result in a
fire or electric shock. Never spill liquid of any kind on the handheld
or its charging cradle. Do not use the handheld near water (for
example near a bathtub or a sink, in a wet basement, near a
swimming pool, etc.). The RIM 957 Wireless Handheld and its
charging cradle should be situated away from heat sources, such as
radiators, heat registers, stoves, or other products (including
amplifiers) that produce heat.
Unplug the charging cradle from the wall and refer the handheld
and charging cradle for service to qualified service personnel if:
•the power supply cord or plug is damaged
WARNING To reduce the risk of fire or electric shock, do not expose
the handheld, charging cradle, or the adapter to rain or
moisture.

•liquid has been spilled or objects have fallen into the
handheld or charging cradle
•objects have fallen into the handheld or charging cradle
•the handheld or charging cradle has been exposed to rain
or water
•the handheld or charging cradle has been dropped or
damaged in any way
•the handheld or charging cradle does not operate normally
by following the instructions contained in this manual
•the handheld or charging cradle exhibits a distinct change
in performance
Adjust only those controls that are covered in this manual. An
improper adjustment of other controls may result in damage and
will often require extensive work by a qualified technician to restore
the handheld or charging cradle to its normal operation.
Unplug the charging cradle from the wall before cleaning. Do not
use liquid or aerosol cleaners. Rather, use a dry cloth to clean the
unit.
Failure to observe all these instructions will void the Limited
Warranty, and may lead to suspension or denial of services to the
offender, or legal action, or both.

Welcome to your wireless
solution
BlackBerry Internet Edition™is a mobile email solution that
includes the RIM 957 Wireless Handheld, charging/docking cradle,
Desktop Software, and flat-rate airtime on a nationwide wireless
data network. Equipped with a large 160x160 screen, rechargeable
battery, 5 Mb of Flash memory, RIM’s “always on, always
connected”wireless technology and QWERTY keyboard design, the
RIM 957 Wireless Handheld provides users with the ultimate palm-
sized handheld for messaging and personal information.
Get ready to experience the power of messaging with your
handheld using functions such as:
•Messages: Receive, read, reply to, compose, forward, save, and
delete messages.
•Compose: Create and send messages to Internet email
addresses.
•Saved Messages: Store messages for future viewing.
•Search Messages: Locate messages in seconds with the
powerful search tool.
•Address Book: Store your personal directory of contact
information, such as multiple phone and fax numbers, and
email addresses. Enter notes for individual contacts and search
the database to find specific contacts.
•Calendar: Keep track of appointments using one of the four
calendar views: Day, Week, Month, or Agenda.
•Tasks: Add, edit, and delete tasks and mark tasks as complete.
•Alarm: Set the alarm on the handheld to sound daily.

Installation and User’s Guide
Welcome to your wireless solution — New for version 2.0
14
•MemoPad: Compose, edit, and delete notes, memos and lists.
•Calculator: Perform basic mathematical operations and
conversions.
•Options: Customize the way the handheld notifies you of new
messages; set the password; add, edit, and delete AutoText
entries; set the current date; program the automatic on/off
feature.
•Lock: Lock the handheld with a password security screen so
that only you can use it. (This function is only visible in the
Home screen after you have set a password.)
•Turn Wireless Off / Turn Wireless On: Turn the handheld’s
radio off when it may interfere with other radio
communications, such as during a flight. Turn on the radio
again to send and receive messages.
•Power Off: Turn off the handheld at night or on weekends.
New for version 2.0
The handheld (pre-installed with BlackBerry version 2.0 software)
has an updated Search Messages function, which lets you create and
save pre-defined searches on the handheld. You can use these
searches in the Messages, Saved Messages, or Search Messages
screens to find messages sent to a particular address or containing
specific text. (See page 88 for more information.) The expanded
Calendar function now supports recurring calendar appointments
and offers you one of four views: Day, Week, Month, or Agenda.
For a complete list of new features for version 2.0 of the software,
refer to the README.txt file, found on your installation CD-ROM.

Welcome to your wireless solution — Upgrading to version 2.0
Installation and User’s Guide
15
Upgrading to version 2.0
If you are currently using a previous version of the BlackBerry
Software, you should upgrade to version 2.0. Before installing the
new software on your desktop and your handheld, you should
perform a backup to store the contents of your handheld (such as
Address Book entries, messages, and calendar items) on your PC.
See Chapter 10 or the Backup and Restore online help for
instructions on performing a backup.
Once you have backed up your handheld information to your PC,
follow the instructions on page 159 to install.
Contents of your package
Your package should contain the following:
•Handheld
•Cradle
•Holster
•This Installation and User’s Guide
•Handheld Getting Started Card
•Installation CD-ROM
If something from this package is missing or not working properly,
contact the point of purchase.
System Requirements
The following components are required to install the Desktop
Software:
•Intel-compatible 486 or higher desktop with an available serial
port
•Windows 95/98/2000 with 8 Mb of RAM

Installation and User’s Guide
Welcome to your wireless solution —About this guide
16
•To use the RIM Intellisync tool, you must be running Personal
Information Management software such as: Microsoft Outlook,
Exchange or Schedule, ACT!, Lotus Organizer or Notes,
GroupWise, GoldMine, or Netscape.
About this guide
This guide provides information for operating the handheld and for
installing the Desktop Software.
A summary, including a list of relevant tips, is included at the end
of each chapter.
The ‘Frequently asked questions’chapter will help you further with
your handheld. As well, the Desktop Software offers online help to
guide you and answer your questions. To open the online help,
select Help from any active window.
About Research In Motion
RIM is a world leader in the mobile communications market. Our
current product portfolio includes mobile email solutions, wireless
handhelds, and wireless modems.
RIM has a history of developing breakthrough wireless data
solutions. Our products are based on industry-leading technologies,
providing superior radio coverage, small size, high performance
and long battery life. They offer the freedom of mobility and the
ability to stay in touch with people and information. And as people
discover new uses for wireless data technology, RIM will continue
Note Notes will appear in this format and will contain additional
information to help you perform the task being described.
Tip Tips provide information about performing tasks and offer
different options to perform tasks.

Welcome to your wireless solution —Customer support
Installation and User’s Guide
17
to address their needs and help them discover new frontiers in
wireless data.
Customer support
For customer support, contact your service provider.

1
Get to know your handheld
This chapter will help you get acquainted with your handheld
before you start sending and receiving email.
Handheld components
Figure 1: Front view of handheld
Here are some details on the handheld’s main components:
LCD screen
The LCD screen is your interface with functions such as composing
and reading messages, setting tasks and appointments, viewing and
editing contact information, customizing device options, and

Installation and User’s Guide
Get to know your handheld —Handheld components
20
performing basic mathematical calculations. The Home screen
displays the current signal strength and battery level of the
handheld.
In low light conditions, you can increase the readability of the LCD
by using the backlighting feature. To activate backlighting, press the
silver key once. The backlight will shut off automatically if you do
not press any keys or use the trackwheel for more than 20 seconds.
(You can manually turn off the backlighting by pressing the silver
key again.)
Keyboard and trackwheel
The 33-key QWERTY keyboard provides access to all of the regular
alphabetic characters; numeric characters, a symbols library,
punctuation, and special characters can be generated using the
orange ALT key in combination with the other keys. For easy typing,
hold the device in both hands and use your thumbs. Roll and click
the trackwheel for navigation and selection.
A trackwheel that clicks!
The trackwheel on the handheld has a unique feature for greater
usability and performance: it clicks! Pressing down on the
trackwheel with your thumb is comparable to the clicking function
of your PC mouse. Click to open menus and to select functions and
menu options.
Holster (belt clip)
A holster, equipped with a belt clip, accompanies the handheld.
While in the holster, the handheld is protected and wearable. You
can choose different forms of message notification based on whether
the handheld is in or out of the holster.
When you receive a new message and remove the handheld from
the holster within five seconds, notification (based on how you’ve