Blackbe;rry AH0Q2ML - Lotus Domino Utility Server... User manual

BlackBerry Enterprise Server
Express for IBM Lotus Domino
Installing and Upgrading the BlackBerry
Enterprise Server Express in a Japanese
Environment
Version: 5.0 | Service Pack: 3
Technical Note

Published: 2011-05-30
SWD-1509817-0530043714-001

Contents
1 Overview........................................................................................................................................................... 3
Related resources............................................................................................................................................. 3
2Supported environments.................................................................................................................................. 4
English-only environments............................................................................................................................... 4
3Tested environments........................................................................................................................................ 5
Tested and suggested Japanese environments for BlackBerry Enterprise Server Express 5.0 SP3 for IBM
Lotus Domino.................................................................................................................................................... 5
What's new in tested and suggested environments......................................................................................... 6
4 Language options and selections...................................................................................................................... 7
5Installing BlackBerry Enterprise Server Express 5.0 SP3 for IBM Lotus Domino............................................... 8
6Upgrading to BlackBerry Enterprise Server Express 5.0 SP3 for IBM Lotus Domino........................................ 9
7Post-installation tasks for Japanese environments.......................................................................................... 10
Install the East Asian Language code page for Windows operating systems................................................... 10
8 File attachments............................................................................................................................................... 11
Add the Japanese font into the configuration of Xpdf...................................................................................... 11
9 Using the BlackBerry Enterprise Trait Tool....................................................................................................... 12
10 Limitations in a Japanese environment............................................................................................................ 13
Limitations for IT policies.................................................................................................................................. 13
Limitations for contact list lookups................................................................................................................... 13
11 Fixed issues....................................................................................................................................................... 14
12 Functioning as designed................................................................................................................................... 15
13 Known issues for BlackBerry Enterprise Server 5.0 SP3................................................................................... 16
BlackBerry Administration Service known issues............................................................................................. 16
BlackBerry Attachment Service known issues.................................................................................................. 16
BlackBerry Desktop Manager known issues..................................................................................................... 16
BlackBerry Messaging Agent known issues...................................................................................................... 17
BlackBerry Monitoring Service known issues................................................................................................... 17
Documentation known issues........................................................................................................................... 17

Japanese localization known issues.................................................................................................................. 17
Setup application known issues........................................................................................................................ 18
14 Glossary............................................................................................................................................................ 19
15 Provide feedback.............................................................................................................................................. 20
16 Legal notice....................................................................................................................................................... 21

Overview 1
This document provides information about installing or upgrading to BlackBerry® Enterprise Server Express 5.0 SP3
in a Japanese environment. It includes the following information:
• Environments that are supported for BlackBerry Enterprise Server Express 5.0 SP3
• Known issues in previous versions of the BlackBerry Enterprise Server Express that have been resolved, and
known issues that exist in BlackBerry Enterprise Server Express 5.0 SP3
This document focuses on issues that are specific to a BlackBerry Enterprise Server Express in a Japanese environment.
For detailed information about how to install and manage the BlackBerry Enterprise Server Express, see the BlackBerry
Enterprise Server Express 5.0 SP3 documentation.
Related resources
Resource Information
BlackBerry Enterprise Server
ExpressInstallation and
Configuration Guide
• System requirements
• Instructions for new installations
BlackBerry Enterprise Server Express
Upgrade Planning Guide
• Considerations when upgrading a BlackBerry® Enterprise Server
Express
BlackBerry Enterprise Server Express
Upgrade Guide
• Instructions for upgrading a BlackBerry Enterprise Server Express
BlackBerry Enterprise Server Express
Feature and Technical Overview
• BlackBerry Enterprise Server Express features
• System architecture
• Data and process flows
BlackBerry Enterprise Server Express
Administration Guide
• System setup and management
• BlackBerry device implementation instructions
BlackBerry Enterprise Server Express
Release Notes
• What's new in the release
• Fixed and known issues
Technical Note Overview
3

Supported environments 2
The minimum requirements for the BlackBerry® Enterprise Server Express are listed in the BlackBerry Enterprise
Server Express Installation and Configuration Guide. The following versions of the BlackBerry Enterprise Server
Express are certified for a Japanese environment: 5.0 SP1, 5.0 SP2, and 5.0 SP3.
You should not install any version of the BlackBerry Enterprise Server Express that is not listed as being fully supported
on a Japanese Windows® operating system, as this configuration has not been tested and unexpected results might
occur. If you require support for a non-certified version that you installed on a Japanese Windows operating system,
it is considered a supported best effort. Best effort support might require you to upgrade to a Japanese-certified
version of the BlackBerry Enterprise Server Express, or you might be required to reinstall the English Windows
operating system. In these and other related scenarios, Research In Motion might decide not to update the BlackBerry
Enterprise Server Express for a particular issue, recommend that you not install the environment, or direct you to
find a solution from a third-party developer.
After the software is released, you might encounter other issues that affect Japanese users of the BlackBerry
Enterprise Server Express and BlackBerry devices. Post-release issues are documented in the BlackBerry Technical
Solution Center at www.blackberry.com/support.
English-only environments
You can use BlackBerry® devices with Japanese set as the input language with a non-certified, English-only version
of the BlackBerry® Enterprise Server Express that is installed on an English Windows® operating system. However,
users might encounter unexpected issues because this is an untested and non-certified configuration. A best practice
is to use a Japanese-certified BlackBerry Enterprise Server Express version with devices that are set to use Japanese
as the input language. If an issue is encountered and it is determined that the issue might be due to devices that are
being used on a BlackBerry Enterprise Server Express not certified for Japanese, you might need to update the
BlackBerry Enterprise Server Express to a Japanese-certified version.
Technical Note Supported environments
4

Tested environments 3
You can use the Japanese-certified versions of the BlackBerry® Enterprise Server Express outside of what is listed in
the Supported environments topic, provided that you satisfy the minimum requirements that are listed in the
BlackBerry Enterprise Server Express Installation and Configuration Guide. You can install the BlackBerry Enterprise
Server Express in a Japanese Windows® network, an English Windows network, or a mixed Japanese Windows and
English Windows network. You can install the Japanese-certified versions of the BlackBerry Enterprise Server Express
on a Japanese Windows or English Windows operating system.
Tested and suggested Japanese environments for
BlackBerry Enterprise Server Express 5.0 SP3 for IBM Lotus
Domino
Item Requirement Version
IBM® Lotus®
Domino®
Operating system of host computer As required by IBM
IBM Lotus Domino
messaging server
Messaging server software • IBM Lotus Domino 8.5.2 (32-bit)
(Japanese Language Pack)
• IBM Lotus Domino 7.0.4 (32-bit)
(Japanese Language Pack)
• IBM Lotus Domino 8.0.2 FP2 (32-bit)
(Japanese Language Pack)
BlackBerry®
Enterprise Server
Express
Operating system of host computer • Windows Server® 2003 SP2 (32-bit)
(Japanese)
• Windows Server 2003 R2 SP2 (32-bit)
(Japanese)
• Windows Server 2008 SP2 (32-bit)
(Japanese)
BlackBerry
Configuration
Database
Operating system of host computer • Windows Server 2003 SP2 (32-bit)
(Japanese)
• Windows Server 2003 R2 SP2 (32-bit)
(Japanese)
• Windows Server 2008 SP2 (32-bit)
(Japanese)
BlackBerry
Configuration
Database
Database server • Microsoft® SQL Server® 2005 SP3 (32-
bit) (Japanese)
• Microsoft SQL Server 2008 SP1 (32-bit)
(Japanese)
Technical Note Tested environments
5

Item Requirement Version
• Microsoft SQL Server 2005 Express SP3
(32-bit) (Japanese)
What's new in tested and suggested environments
• In April 2008, Microsoft® stopped Mainstream Support of MSDE, but offers Extended Support until April 2013.
• For information about system requirements for Microsoft® Exchange 2010, see the BlackBerry Enterprise Server
Express Installation and Configuration Guide.
• The installation of third-party software on various Windows® operating systems is subject to any limitations and
requirements that Microsoft or IBM® indicates.
Technical Note What's new in tested and suggested environments
6

Language options and selections 4
When you install the BlackBerry® Enterprise Server Express, the language settings are as follows:
• If you install the BlackBerry Enterprise Server Express on a Japanese Windows® operating system, the setup
application and the BlackBerry Configuration Panel are localized in Japanese.
• If you install the BlackBerry Enterprise Server Express on an English Windows operating system, the setup
application and the BlackBerry Configuration Panel are localized in English.
• If you install the BlackBerry Enterprise Server Express on an operating system that is in a language other than
Japanese, the setup application and the BlackBerry Configuration Panel are localized in English.
When you administer the BlackBerry Enterprise Server Express using the BlackBerry Administration Service, the
language options are as follows:
• When you log in to the BlackBerry Administration Service, you can select a language.
• To change the language option, you must log out, select the new language, and then log in to the BlackBerry
Administration Service again.
Technical Note Language options and selections
7

Installing BlackBerry Enterprise Server Express
5.0 SP3 for IBM Lotus Domino
5
If you are installing the BlackBerry® Enterprise Server Express for the first time,, see the BlackBerry Enterprise Server
Express for IBM Lotus Domino Installation and Configuration Guide for planning, prerequisites, and installation
information.
When you finish installing the BlackBerry Enterprise Server Express, complete the postinstallation tasks for Japanese
environments.
Technical Note Installing BlackBerry Enterprise Server Express 5.0 SP3 for IBM Lotus Domino
8

Upgrading to BlackBerry Enterprise Server
Express 5.0 SP3 for IBM Lotus Domino
6
If you are upgrading the BlackBerry® Enterprise Server Express, see the BlackBerry Enterprise Server for IBM Lotus
Domino Upgrade Guide for planning, prerequisites, and installation information.
When you finish upgrading the BlackBerry Enterprise Server Express, complete the postinstallation tasks for Japanese
environments.
Technical Note Upgrading to BlackBerry Enterprise Server Express 5.0 SP3 for IBM Lotus Domino
9

Post-installation tasks for Japanese
environments
7
Install the East Asian Language code page for Windows
operating systems
Complete this task if the computer that hosts the BlackBerry® Attachment Service has an English Windows® operating
system.
1. On the computer that hosts the BlackBerry Attachment Service, click Start > Control Panel > Regional and
Language Options.
2. On the Languages tab, select the Install files for East Asian languages check box.
3. Click OK.
Technical Note Post-installation tasks for Japanese environments
10

File attachments 8
The BlackBerry® Enterprise Server Express supports file attachments in RTF and TXT formats that are encoded in
Shift-JIS.
For more information about the file formats that the BlackBerry Attachment Service supports, see the BlackBerry
Enterprise Server Express Feature and Technical Overview.
Add the Japanese font into the configuration of Xpdf
If the BlackBerry® Attachment Service in BlackBerry® Enterprise Server Express 5.0 SP3 does not correctly display
a .pdf file that contains embedded Japanese text, you must complete this task.
1. On the computer that hosts the BlackBerry Attachment Service instance, navigate to <drive>:\Program Files
\Research in Motion\BlackBerry Enterprise Server Express\AttachServer\xpdf.
2. In a text editor, open the xpdfrc file.
3. In the Japanese section of the xpdfrc file, remove the comment tag (#) from the displayCIDFontTT line.
4. In the displayCIDFontTT line, specify the path to the MSGOTHIC.TTC TrueType font file. If the file path contains
any spaces, enclose the path in quotation marks, as shown in the following example: "c:\WINDOWS\Fonts
\MSGOTHIC.TTC".
5. Save the configuration file.
6. Restart the BlackBerry Attachment Service.
Technical Note File attachments
11

Using the BlackBerry Enterprise Trait Tool 9
You can use the BlackBerry® Enterprise Trait Tool in Japanese environments and operating systems, however the
BlackBerry Enterprise Trait Tool is English-only, and accepts commands, command line options, and characters in
the English language only.
For more information about the BlackBerry Enterprise Trait Tool, see the BlackBerry Enterprise Server Express
Administration Guide.
Technical Note Using the BlackBerry Enterprise Trait Tool
12

Limitations in a Japanese environment 10
Limitations for IT policies
IT policy rules and Wi-Fi® configuration settings that accept string values do not support Unicode text. If you attempt
to submit an IT policy that contains Japanese characters, you receive an error message similar to the following:
"<Policy Name> contains an invalid entry. Unicode strings are not supported for this field. Please use Latin characters
only."
You can only use Latin characters in the corresponding IT policy rule.
For more information about IT policy rules, see the BlackBerry Enterprise Server Express Policy Reference Guide.
Limitations for contact list lookups
The BlackBerry® Enterprise Server Express does not support contact list lookups that use Yomi address fields. Users
cannot look up contacts using the phonetic Yomi reading for address book fields. This limitation affects the following
tasks:
• Adding contacts to contact lists on BlackBerry devices
• Looking up contacts when sending messages on devices
• Looking up meeting participants when creating meetings on devices
This limitation exists because IBM® Lotus® Domino® does not support Yomi fields in the user directory.
Yomi fields are added to the contact list for devices that use BlackBerry® Device Software 4.2.2 and later. These fields
synchronize with the device and the messaging server when you run BlackBerry Enterprise Server Express 5.0 SP1 or
later.
Technical Note Limitations in a Japanese environment
13

Fixed issues 11
Item Description
DT 637726 In BlackBerry® Enterprise Server Express 5.0 SP2, the Search box did not
appear in the Japanese help in the BlackBerry Administration Service.
BlackBerry Enterprise Server Express 5.0 SP2 did not support Japanese
search.
DT 558901 The Disallow Third Party Application Downloads IT policy rule restricted the
download of BlackBerry® Messenger over the wireless network.
DT 519441 When you installed the BlackBerry® Enterprise Server Express for IBM®
Lotus® Domino® 5.0 SP2 or later, xpdf files were copied to the computer,
but the folder paths were incorrect in the xpdfrc file.
Technical Note Fixed issues
14

Functioning as designed 12
Item Description
DT 659238 In the BlackBerry® Administration Service, the Browser time zone (GMT) is
blank on the Home page.
SDR 332840 When you apply the External Domain application control policy to an
application on BlackBerry devices, the application can still access other
domains.
The device can automatically attempt to use an internal connection if
possible, especially if the device is activated on a BlackBerry® Enterprise
Server Express. You need to specify both internal and external restrictions
to restrict connections to websites correctly. If only external connections
are made from the device, you do not need to specify internal restrictions.
Technical Note Functioning as designed
15

Known issues for BlackBerry Enterprise Server
5.0 SP3
13
BlackBerry Administration Service known issues
Item Description
DT 1245881 If you delete all device data and disable a BlackBerry® device using the
BlackBerry Administration Service and then you activate the device again
for the same user, the PIN information for the device does not display in
the BlackBerry Administration Service after one hour.
DT 570469 When the BlackBerry® Enterprise Server Express synchronizes flag requests
in Japanese, the status message in IBM® Lotus Notes® is changed to English.
BlackBerry Attachment Service known issues
Item Description
DT 1038479 If BlackBerry® Enterprise Server Express users with Japanese names are
exported to a file in CSV format, the Japanese text is not displayed correctly
in Microsoft® Excel®.
DT 640539 If a user on a BlackBerry Enterprise Server Express opens a vCard®
attachment using Shift-JIS, the Japanese string that is encoded QUOTED-
PRINTABLE is not displayed correctly.
BlackBerry Desktop Manager known issues
Item Description
SDR 180748 In an IBM® Lotus® Domino® environment, a user cannot use the BlackBerry®
Desktop Manager to select folders to forward messages from the messaging
server to the device.
Technical Note Known issues for BlackBerry Enterprise Server 5.0 SP3
16

BlackBerry Messaging Agent known issues
Item Item
DT 543428 When a BlackBerry® device user with a BlackBerry® Enterprise Server
Express account receives a vCard® in Japanese from a user who has a
BlackBerry® Internet Service account, the vCard contains incorrect
characters and is unreadable.
BlackBerry Monitoring Service known issues
Item Description
DT 596673 A .pdf file that is created from a quick report does not display Japanese user
names correctly if the BlackBerry® Monitoring Service console is in English
when you create the .pdf file.
Documentation known issues
Item Description
DT 517424 In BlackBerry® Enterprise Server Express 5.0 SP2 or later for IBM® Lotus®
Domino®, three mapping versions for organizer data synchronization are
displayed in the BlackBerry Administration Service but some of them cannot
map for data synchronization. This information is not available in the
BlackBerry Enterprise Server Express Administration Guide.
Japanese localization known issues
Item Description
DT 1082172 The Japanese translation of the "Carrier" field is not standardized in
BlackBerry® Enterprise Server Express 5.0 SP1 and later.
DT 1062458 The question mark in the calendar is not localized in BlackBerry
Administration Service 5.0 SP1 and later.
DT 596277 In the BlackBerry® Enterprise Server Express for IBM® Lotus® Domino®, if
you create a Japanese folder name on a device, the folder cannot be created
in IBM® Lotus Notes®.
Technical Note BlackBerry Messaging Agent known issues
17

Item Description
SDR 183739 In the BlackBerry Enterprise Server Express for IBM Lotus Domino, if a
BlackBerry device user creates a meeting request on the device, the meeting
request prefix on the meeting participant's device or in the email application
is not in the local language. The invitation prefix is in English characters.
Setup application known issues
Item Description
SDR 184818 In the BlackBerry Enterprise Server Express, you cannot view the text at the
top of a database configuration SRP screen. This issue occurs in the Japanese
language only.
Technical Note Setup application known issues
18