Blackbe;rry AH0Q2ML - Lotus Domino Utility Server... User manual

BlackBerry Enterprise Server
Express for IBM Lotus Domino
Installing and Upgrading the BlackBerry
Enterprise Server Express in a Japanese
Environment
Version: 5.0 | Service Pack: 3
Technical Note

Published: 2011-05-30
SWD-1509817-0530043714-001

Contents
1 Overview........................................................................................................................................................... 3
Related resources............................................................................................................................................. 3
2Supported environments.................................................................................................................................. 4
English-only environments............................................................................................................................... 4
3Tested environments........................................................................................................................................ 5
Tested and suggested Japanese environments for BlackBerry Enterprise Server Express 5.0 SP3 for IBM
Lotus Domino.................................................................................................................................................... 5
What's new in tested and suggested environments......................................................................................... 6
4 Language options and selections...................................................................................................................... 7
5Installing BlackBerry Enterprise Server Express 5.0 SP3 for IBM Lotus Domino............................................... 8
6Upgrading to BlackBerry Enterprise Server Express 5.0 SP3 for IBM Lotus Domino........................................ 9
7Post-installation tasks for Japanese environments.......................................................................................... 10
Install the East Asian Language code page for Windows operating systems................................................... 10
8 File attachments............................................................................................................................................... 11
Add the Japanese font into the configuration of Xpdf...................................................................................... 11
9 Using the BlackBerry Enterprise Trait Tool....................................................................................................... 12
10 Limitations in a Japanese environment............................................................................................................ 13
Limitations for IT policies.................................................................................................................................. 13
Limitations for contact list lookups................................................................................................................... 13
11 Fixed issues....................................................................................................................................................... 14
12 Functioning as designed................................................................................................................................... 15
13 Known issues for BlackBerry Enterprise Server 5.0 SP3................................................................................... 16
BlackBerry Administration Service known issues............................................................................................. 16
BlackBerry Attachment Service known issues.................................................................................................. 16
BlackBerry Desktop Manager known issues..................................................................................................... 16
BlackBerry Messaging Agent known issues...................................................................................................... 17
BlackBerry Monitoring Service known issues................................................................................................... 17
Documentation known issues........................................................................................................................... 17

Japanese localization known issues.................................................................................................................. 17
Setup application known issues........................................................................................................................ 18
14 Glossary............................................................................................................................................................ 19
15 Provide feedback.............................................................................................................................................. 20
16 Legal notice....................................................................................................................................................... 21

Overview 1
This document provides information about installing or upgrading to BlackBerry® Enterprise Server Express 5.0 SP3
in a Japanese environment. It includes the following information:
• Environments that are supported for BlackBerry Enterprise Server Express 5.0 SP3
• Known issues in previous versions of the BlackBerry Enterprise Server Express that have been resolved, and
known issues that exist in BlackBerry Enterprise Server Express 5.0 SP3
This document focuses on issues that are specific to a BlackBerry Enterprise Server Express in a Japanese environment.
For detailed information about how to install and manage the BlackBerry Enterprise Server Express, see the BlackBerry
Enterprise Server Express 5.0 SP3 documentation.
Related resources
Resource Information
BlackBerry Enterprise Server
ExpressInstallation and
Configuration Guide
• System requirements
• Instructions for new installations
BlackBerry Enterprise Server Express
Upgrade Planning Guide
• Considerations when upgrading a BlackBerry® Enterprise Server
Express
BlackBerry Enterprise Server Express
Upgrade Guide
• Instructions for upgrading a BlackBerry Enterprise Server Express
BlackBerry Enterprise Server Express
Feature and Technical Overview
• BlackBerry Enterprise Server Express features
• System architecture
• Data and process flows
BlackBerry Enterprise Server Express
Administration Guide
• System setup and management
• BlackBerry device implementation instructions
BlackBerry Enterprise Server Express
Release Notes
• What's new in the release
• Fixed and known issues
Technical Note Overview
3

Supported environments 2
The minimum requirements for the BlackBerry® Enterprise Server Express are listed in the BlackBerry Enterprise
Server Express Installation and Configuration Guide. The following versions of the BlackBerry Enterprise Server
Express are certified for a Japanese environment: 5.0 SP1, 5.0 SP2, and 5.0 SP3.
You should not install any version of the BlackBerry Enterprise Server Express that is not listed as being fully supported
on a Japanese Windows® operating system, as this configuration has not been tested and unexpected results might
occur. If you require support for a non-certified version that you installed on a Japanese Windows operating system,
it is considered a supported best effort. Best effort support might require you to upgrade to a Japanese-certified
version of the BlackBerry Enterprise Server Express, or you might be required to reinstall the English Windows
operating system. In these and other related scenarios, Research In Motion might decide not to update the BlackBerry
Enterprise Server Express for a particular issue, recommend that you not install the environment, or direct you to
find a solution from a third-party developer.
After the software is released, you might encounter other issues that affect Japanese users of the BlackBerry
Enterprise Server Express and BlackBerry devices. Post-release issues are documented in the BlackBerry Technical
Solution Center at www.blackberry.com/support.
English-only environments
You can use BlackBerry® devices with Japanese set as the input language with a non-certified, English-only version
of the BlackBerry® Enterprise Server Express that is installed on an English Windows® operating system. However,
users might encounter unexpected issues because this is an untested and non-certified configuration. A best practice
is to use a Japanese-certified BlackBerry Enterprise Server Express version with devices that are set to use Japanese
as the input language. If an issue is encountered and it is determined that the issue might be due to devices that are
being used on a BlackBerry Enterprise Server Express not certified for Japanese, you might need to update the
BlackBerry Enterprise Server Express to a Japanese-certified version.
Technical Note Supported environments
4

Tested environments 3
You can use the Japanese-certified versions of the BlackBerry® Enterprise Server Express outside of what is listed in
the Supported environments topic, provided that you satisfy the minimum requirements that are listed in the
BlackBerry Enterprise Server Express Installation and Configuration Guide. You can install the BlackBerry Enterprise
Server Express in a Japanese Windows® network, an English Windows network, or a mixed Japanese Windows and
English Windows network. You can install the Japanese-certified versions of the BlackBerry Enterprise Server Express
on a Japanese Windows or English Windows operating system.
Tested and suggested Japanese environments for
BlackBerry Enterprise Server Express 5.0 SP3 for IBM Lotus
Domino
Item Requirement Version
IBM® Lotus®
Domino®
Operating system of host computer As required by IBM
IBM Lotus Domino
messaging server
Messaging server software • IBM Lotus Domino 8.5.2 (32-bit)
(Japanese Language Pack)
• IBM Lotus Domino 7.0.4 (32-bit)
(Japanese Language Pack)
• IBM Lotus Domino 8.0.2 FP2 (32-bit)
(Japanese Language Pack)
BlackBerry®
Enterprise Server
Express
Operating system of host computer • Windows Server® 2003 SP2 (32-bit)
(Japanese)
• Windows Server 2003 R2 SP2 (32-bit)
(Japanese)
• Windows Server 2008 SP2 (32-bit)
(Japanese)
BlackBerry
Configuration
Database
Operating system of host computer • Windows Server 2003 SP2 (32-bit)
(Japanese)
• Windows Server 2003 R2 SP2 (32-bit)
(Japanese)
• Windows Server 2008 SP2 (32-bit)
(Japanese)
BlackBerry
Configuration
Database
Database server • Microsoft® SQL Server® 2005 SP3 (32-
bit) (Japanese)
• Microsoft SQL Server 2008 SP1 (32-bit)
(Japanese)
Technical Note Tested environments
5

Item Requirement Version
• Microsoft SQL Server 2005 Express SP3
(32-bit) (Japanese)
What's new in tested and suggested environments
• In April 2008, Microsoft® stopped Mainstream Support of MSDE, but offers Extended Support until April 2013.
• For information about system requirements for Microsoft® Exchange 2010, see the BlackBerry Enterprise Server
Express Installation and Configuration Guide.
• The installation of third-party software on various Windows® operating systems is subject to any limitations and
requirements that Microsoft or IBM® indicates.
Technical Note What's new in tested and suggested environments
6

Language options and selections 4
When you install the BlackBerry® Enterprise Server Express, the language settings are as follows:
• If you install the BlackBerry Enterprise Server Express on a Japanese Windows® operating system, the setup
application and the BlackBerry Configuration Panel are localized in Japanese.
• If you install the BlackBerry Enterprise Server Express on an English Windows operating system, the setup
application and the BlackBerry Configuration Panel are localized in English.
• If you install the BlackBerry Enterprise Server Express on an operating system that is in a language other than
Japanese, the setup application and the BlackBerry Configuration Panel are localized in English.
When you administer the BlackBerry Enterprise Server Express using the BlackBerry Administration Service, the
language options are as follows:
• When you log in to the BlackBerry Administration Service, you can select a language.
• To change the language option, you must log out, select the new language, and then log in to the BlackBerry
Administration Service again.
Technical Note Language options and selections
7

Installing BlackBerry Enterprise Server Express
5.0 SP3 for IBM Lotus Domino
5
If you are installing the BlackBerry® Enterprise Server Express for the first time,, see the BlackBerry Enterprise Server
Express for IBM Lotus Domino Installation and Configuration Guide for planning, prerequisites, and installation
information.
When you finish installing the BlackBerry Enterprise Server Express, complete the postinstallation tasks for Japanese
environments.
Technical Note Installing BlackBerry Enterprise Server Express 5.0 SP3 for IBM Lotus Domino
8