Blackbe;rry MAIL - BROWSING COMPUTER User manual

BlackBerry Mail
Using the Browser on Your Computer
Version: 2.6
User Guide

SWDT228676-614766-0123041857-001

Contents
Getting started........................................................................................................................................................................................................................................... 2
BlackBerry Mail web site basics............................................................................................................................................................................................................... 2
Troubleshooting for the BlackBerry Mail web site................................................................................................................................................................................. 4
Changing your BlackBerry email address............................................................................................................................................................................................... 5
BlackBerry email address basics.............................................................................................................................................................................................................. 5
Changing display options.......................................................................................................................................................................................................................... 7
Troubleshooting for the BlackBerry email address................................................................................................................................................................................ 8
Managing email messages....................................................................................................................................................................................................................... 9
Email message forwarding........................................................................................................................................................................................................................ 9
Email message filters................................................................................................................................................................................................................................. 10
Troubleshooting for email message management................................................................................................................................................................................. 13
BlackBerry devices..................................................................................................................................................................................................................................... 14
BlackBerry device basics........................................................................................................................................................................................................................... 14
Troubleshooting for BlackBerry devices.................................................................................................................................................................................................. 15
Glossary....................................................................................................................................................................................................................................................... 16
Legal notice................................................................................................................................................................................................................................................. 18

Getting started
BlackBerry Mail web site basics
About logging in for the first time
The first time that you log in to BlackBerry® Mail, you create a BlackBerry email address that you use to send and receive email messages on
your BlackBerry device.
After you successfully create your BlackBerry email address, the next time that you log in to BlackBerry Mail, you log in using your BlackBerry
Mail user name and password.
Log in using a user name and password
To find the web page address of the BlackBerry® Mail web site, see the printed documentation that came with your BlackBerry device, or contact
your wireless service provider.
You can only log in to the BlackBerry Mail web site if you access your BlackBerry Mail account using a user name and password.
1. Using a browser on your computer or on your BlackBerry device, visit the BlackBerry Mail web site.
2. If necessary, click a display language for the web site.
3. In the User name field, type your BlackBerry Mail user name.
A user name begins with a letter or number and is between 4-32 characters in length. User names can contain upper and lower case letters
(a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and periods (.).
4. Complete the Password field.
A password is between 6-16 characters in length and is case-sensitive. Passwords cannot contain accented characters, but they can contain
upper and lower case letters (a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and periods (.).
5. Click Log In.
To log out of the web site, click Log Out.
About your BlackBerry Mail password
When you create your BlackBerry® Mail account, you type a password for your account. You use this password to log in to the BlackBerry Mail
web site.
You can change your BlackBerry Mail password regularly. If you forget your password, from the login web page, you can request BlackBerry
Mail to send it to your BlackBerry device.
User Guide Getting started
2

Change the password for your BlackBerry Mail account
1. On the BlackBerry® Mail web site, in the left pane, click Password.
2. In the Old password field, type the password for your BlackBerry Mail account.
3. In the Change password field, type a new password.
A password is between 6-16 characters in length and is case-sensitive. Password cannot contain accented characters, but they can contain
lower and upper case letters (a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and periods (.).
4. In the Confirm password field, type the password again.
5. Click Save.
About the display language of the web site
When you log in to the BlackBerry® Mail web site, you can specify the display language of the web site.
If you do not specify a display language from the login web page, and you use a browser on your computer, the BlackBerry Mail login web page
will display the default display language that is specified for your browser. If you use the browser on your BlackBerry device, the login web page
will display the default display language that is specified for your device.
If you change the display language from the login web page, the new display language overrides display language options you might have
changed previously for your BlackBerry Mail account.
Change the display language of the web site
1. On the BlackBerry® Mail web site, in the left pane, click Language.
2. In the Language drop-down list, click a display language.
3. Click Save.
About the end user agreement
When you create your BlackBerry® Mail account, you must read and accept an end user agreement before you can create your account. If you
do not accept the end user agreement, you are not able to use BlackBerry Mail.
You can view the end user agreement that you accepted at any time. BlackBerry Mail displays the date and time of when you accepted the end
user agreement.
View the end user agreement
1. On the BlackBerry Mail web site, at the bottom of any web page, click End User Agreement.
2. Click OK.
User Guide BlackBerry Mail web site basics
3

Troubleshooting for the BlackBerry Mail web site
I cannot read the language of the BlackBerry Mail web site
Log in to the web site and change the display language.
Note: The display language that you specify on the login web page overrides other language options.
Related topics
Change the display language of the web site, 3
The password for my BlackBerry Mail account is no longer a secret
You only have a password for your BlackBerry® Mail account if you access your BlackBerry Mail account using a user name and password.
Log in to the web site and change your password.
Related topics
Change the password for your BlackBerry Mail account, 3
I have forgotten my password and cannot log in to the BlackBerry Mail web site
You can request BlackBerry® Mail to send your password to your BlackBerry device.
1. On the BlackBerry Mail web site, on the login web page, click Forgot password?
2. Type your user name or device PIN.
3. Click Request Password.
User Guide Troubleshooting for the BlackBerry Mail web site
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Changing your BlackBerry email address
BlackBerry email address basics
About the BlackBerry email address
If you access your BlackBerry® Mail account automatically each time you open the email setup application or the BlackBerry Mail web site, the
first time you open your BlackBerry Mail account, you specify a user name for your BlackBerry email address.
If you access BlackBerry Mail account using a user name and password, the first time that your log in to BlackBerry Mail, you specify a user
name for your BlackBerry Mail account. BlackBerry Mail uses that user name to create the part of your BlackBerry email address before the at
sign (@) (for example, "katewahl" in [email protected]).
Note: You can only have one BlackBerry email address that is associated with your BlackBerry Mail account and your BlackBerry device.
About changing your BlackBerry email address
When you create your BlackBerry® email address, BlackBerry® Mail uses the user name that you provide to create the part of your email address
before the at sign (@) (for example, “katewahl” in [email protected]). If you want to change the user name part of your BlackBerry
email address, you can delete your existing BlackBerry email address and create a new BlackBerry email address.
When you create a new BlackBerry email address, if the new user name that you type is not available, BlackBerry Mail will provide you with
alternate user names. You can select one of the alternate user names or type your own user name.
Note: When you delete your BlackBerry email address, BlackBerry Mail stops sending email messages that are addressed to your previous
BlackBerry email address to your BlackBerry device .
Delete your BlackBerry email address
1. On the BlackBerry® Mail web site, in the in the left pane, click Email Account.
2. Beside your BlackBerry email address, click the Delete icon.
3. Click OK.
Create a new BlackBerry email address
If you change your BlackBerry® email address, the user name that you type when you create your new BlackBerry email address is different
from the user name that you type to log in to the BlackBerry® Mail web site. Use your original user name to log in to the BlackBerry Mail web
site.
1. On the BlackBerry Mail web site, in the left pane, click Email Account.
2. Click Create Address.
3. In the User name field, type an email address name.
User Guide Changing your BlackBerry email address
5

A user name begins with a letter or number and is between 1-32 characters in length. User names can contain upper and lower case letters
(a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and periods (.).
4. Click Next.
5. Click OK.
6. Beside your BlackBerry email address, click the Edit icon.
7. Change the options for your BlackBerry email address and click Save.
Related topics
Setup options for the BlackBerry email address, 6
Setup options for the BlackBerry email address
Email account name:
Type a description for your email account. This email account name appears on the Home screen of your BlackBerry® device under the
BlackBerry email address message list.
Reply to:
Type an email address that replies are sent to when your contacts reply to your email messages. You can use the Reply To email address
to hide your BlackBerry email address.
Your name:
Type the display name that you want to appear in the From field of email messages that you send. The display name identifies you as the
sender of an email message in a friendly, informal manner.
Signature:
Type a signature for your email address. Your signature appears at the end of email messages that you send from your BlackBerry device.
Auto BCC:
Type an email address to automatically forward a copy of email messages to that you send from your BlackBerry device.
Auto forward:
Type an email address to which you want to automatically forward a copy of all received email messages from your BlackBerry device,
including all email message attachments and text.
All messages:
Specify whether you want to automatically forward a copy of all of your incoming email messages.
Only messages with attachments:
Specify whether you want to automatically forward a copy of only email messages with email message attachments.
User Guide BlackBerry email address basics
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Changing display options
About email address names
On the BlackBerry® Mail web site, the Email account name field displays the name of your BlackBerry email address. You can change the name
of your BlackBerry email address in the Email account name field to make it more meaningful to you.
For example, if your email address is [email protected], you could change the email address name to "Kate Wahl at home."
When you send an email message from your BlackBerry device, your email account name appears in the Send Using field at the top of the email
message. Your email account name also appears on the Home screen of your BlackBerry device.
Change an email address name
1. On the BlackBerry® Mail web site, in the left pane, click Email Account.
2. Click the Edit icon beside your BlackBerry email address.
3. In the Email account name field, type an email address name.
4. Click Save.
About display names
On the BlackBerry® Mail web site, the Your name field, or display name, displays the name that appears in the From field of email messages
that you send from your BlackBerry device. The display name identifies you as the sender of an email message in a friendly, informal way and
is sometimes referred to as a common name or friendly name. You can specify a display name for your BlackBerry email address. For example,
if your email address is [email protected], you could specify "Kate W." as your display name.
Specify a display name
1. On the BlackBerry® Mail web site, in the left pane, click Email Account.
2. Click the Edit icon beside your BlackBerry email address.
3. In the Your name field, type a display name.
4. Click Save.
To delete the display name, do not set the Your name field. Instead of a display name, your email address appears in the From field of email
messages that you send.
About signatures
You can add a signature for your BlackBerry® email address. Your signature appears at the end of email messages that you send from your
BlackBerry device.
User Guide Changing display options
7

Add a signature
1. In a browser on your computer, on the BlackBerry® Mail web site, in the left pane, click Email Account.
2. Click the Edit icon beside your BlackBerry email address.
3. In the Signature field, type a signature.
4. Click Save.
To delete your signature, do not set the Signature field.
Troubleshooting for the BlackBerry email address
I cannot use a particular name to create a BlackBerry email address
The user name that you typed might be taken by another BlackBerry® Mail subscriber.
Perform the following actions:
• Verify that your user name is between 1 - 32 characters long.
• Verify that your user name contains only supported characters.
• Select one of the alternate user names that appear or type another user name.
I cannot create my BlackBerry email address
Perform the following actions:
• Verify that the user name you type contains supported characters.
• Verify that you do not have an existing BlackBerry email address.
User Guide Troubleshooting for the BlackBerry email address
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