Blackbe;rry 9000 - Bold User manual

LUXE City Guides Mobile Application
User Manual - BlackBerry 9000, 9700

BlackBerry button menu (applicable to 9000 and 9700)
MENU button
REVERSE button
*Also the “OK” button in the
LUXE app
Hold the ‘alt’ button if you
want to type numbers or
symbols:
e.g. if you want to type 2,
you need to press ‘alt’
and ‘2’ at the same time
DELETE/BACK button
ENTER button
Hold this button if you wish to
type in capital letters:
e.g. if you want to type ‘L’, press
this button and L at the same
time, for small letter ‘l’, press ‘L’
only
Scrolling and click to enter

Step by Step instructions to download LUXE City
Guides Mobile (BlackBerry handsets)
1) Go to the web browser
2) Type m.luxecityguides.com (no www.) into the
browser
3) Click Download the Free LUXE City Guides
Mobile starter app, it will direct you to the
download page automatically, or click ‘Here’ to
download the starter app
1a.
1b.
Select the first link
2. 3.

4) Click Download and wait for the
downloading process to finish
5) Select Yes when it asks for Application
Permissions and select Run the app after
installation is complete
Step by Step instructions to download LUXE City
Guides Mobile (BlackBerry handsets)
4.
3b.
5a. 5b.
6) JOIN LUXE if you don’t have a LUXE account, fill in
the required information and click Sign in
6a) If you forget your password, please click ‘Forgot
Password?” and follow the instructions to have
another one emailed to you. Please note that there
may be a time delay
6b) If you don’t want to wait for your new password and
need immediate access to your app, please Join LUXE
with a new/different email address
6.

7. If you already have a LUXE account, login to the app:
*Select Email Address/Password and insert your
email/password in the blank page (please ensure that
there are no spaces at the beginning or end of the
email/password as the program reads these as
characters) and then select OK
8. Click the Back button for OK when the prompt message
‘You’re going online….’ comes up
9. In the main landing page, select a region
10. Click the BB menu button and select Activation
11. Key in your activation code which you should have
received through email and click Submit
12. Select START TO DOWNLOAD and wait for content
download
Note: The starter app can be found in the Downloads folder in
the BlackBerry Main Menu
7.
9. 10. 11.
Step by Step instructions to download LUXE City
Guides Mobile (BlackBerry handsets)

FAQ Section
Q: I can’t get my app to work on my BlackBerry! Is it a BlackBerry Enterprise Server (BES)
problem?
A: When your BlackBerry is company issued, it’s likely that it runs on the BlackBerry Enterprise
Server (BES) and the company administrator may have disabled the use of all 3rd party apps -
unfortunately there is no way to use the LUXE app (or any other) in this situation.
Q: I know my email and password is correct, but why can’t I log in?
A: Please check that there are no extra spaces at the beginning or end of email/password.
Q: Do I need to connect to the Internet in order to use the LUXE app?
A: You don’t need to be online to use the guide, you’ll only need to go online for the following cases:
- when you click on a URL link
- to download content updates
Q: How do I get content updates automatically?
A: Go to the main landing page, click MENU and select Setting, change Content Update from
Never to Everytime and click SAVE.

FAQ Section
Q: How do I update the content manually?
A: In the category listing page within the guide (Introduction, Accommodation..etc.), click MENU
and select Content Update. The app will go online and search for new content
Q: What is the purpose of an activation code?
A: The activation code is used to activate the guide for the first time, and is also used as a
sales reference number. If there’s problem, LUXE will use this code to trace the sales
record.
*each code can be used ONCE to install the guide and is stored within the app. If a user
needs to reinstall the app and has lost their activation code, please email
[e-mail] and LUXE will resend it.
Thank you for your continued support of LUXE City Guides. We hope you enjoy your new app!
Please email [e-mail] if you have any further questions.