Blackbe;rry MEDIA SYNC - - RELEASE NOTES Instruction Manual

BlackBerry Media Sync
1.1.0 Build 25
Release Notes and Known Issues
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BlackBerry Media Sync 1.1.0 Build 25 2 of 9
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BlackBerry Media Sync 1.1.0 Build 25 3 of 9
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Document ID: 22232004 Version 3
Last Modified: 16 December 2008
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BlackBerry Media Sync 1.1.0 Build 25 4 of 9
Product information
BlackBerry® Media Sync is a stand-alone application that acts as a simple sync conduit for selecting and
synchronizing music from your computer to your BlackBerry® device using a USB connection.
New in this release
You can now import album art from your iTunes® library to your device
Support for Polish, Turkish, Simplified Chinese and Brazilian Portuguese languages
System requirements for user computers
Computer:
• Intel® Pentium® III processor (750 MHz or greater)
• minimum 512 MB of RAM available (1 GB for Microsoft Windows Vista™)
Operating system:
• Microsoft Windows XP with Service Pack 2 (32-bit)
• Microsoft Windows Vista
iTunes:
• iTunes version 7.0 and higher with Windows XP
• iTunes version 7.2 and higher with Windows Vista
BlackBerry device:
• BlackBerry® Device Software 4.2.0 or higher is required with a media card*
* In addition to a media card, you can use the on-board device memory that comes with some
devices such as the BlackBerry® Bold™ smartphone.
Fixed issues
This section lists fixed issues between BlackBerry Media Sync version 1.0.1 bundle 06 and BlackBerry
Media Sync version 1.1.0 bundle 25:
Installation/Connection
SDR 254789
The BlackBerry Media Sync Installer might not allow you to create a new installation
folder. For example, browsing to D:\ and creating a new folder called Install.
SDR 235355 The BlackBerry Desktop Manager shortcut icon is still on the desktop after uninstalling
BlackBerry Media Sync.
Sync
SDR 205513 Playlist with unsupported songs remains selected but dimmed, and continues to be
©2008 Research In Motion Limited. All rights reserved. www.blackberry.com

BlackBerry Media Sync 1.1.0 Build 25 5 of 9
synchronized.
Media Card
SDR 229336 Percentage of reserved space is not maintained after inserting a new media card.
SDR 218371 Playlist names containing double-byte characters corrupt the device’s media card.
User Interface
SDR 213263 From the Name your device field, the “&” becomes an “_”.
Localization
SDR 254788
In the translated versions of BlackBerry Media Sync, the message “Do you want to
switch to Mass Storage mode?” appears in English.
SDR 254725
In the French version of BlackBerry Media Sync, the “Track Name” and “Status” titles in
the playlist details window haven’t been translated.
SDR 255546
A
message to reboot your computer appears in English.
SDR 195177 The Autofill Tracks playlist name is not translated on device.
Known issues
This section lists known issues for BlackBerry Media Sync version 1.1.0 bundle 25:
Installation/Connection
SDR 271398 BlackBerry Media Sync cannot start if users receive the following error message: "A
required DLL (BBDeviceFIleAccess.dll) is either missing or not registered correctly.
Please reinstall BlackBerry Media Sync to resolve this problem."
Impact: BlackBerry Media Sync cannot start.
Workaround: Run the BlackBerry Media Sync installer again.
SDR 264548
A
BlackBerry® Storm™ 9500 smartphone isn’t recognized after installing BlackBerry
Media Sync while that device is connected.
Impact: The device isn’t recognized.
Workaround: Restart your computer.
SDR 268549 Users are prompted to reboot their system when a device is connected first time (but
only if BlackBerry Media Sync is running). The device is detected by BlackBerry Media
Sync.
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BlackBerry Media Sync 1.1.0 Build 25 6 of 9
Impact: If the systems aren’t rebooted, users receive a “Delayed Write Failed”
message.
Workaround: None.
SDR 266839 The Install button is greyed out after an installation path failure.
Impact: Users must navigate backwards and accept the license agreement again
before continuing.
Workaround: None.
SDR 269419 The on-board device memory is not detected (for a BlackBerry Bold smartphone or
BlackBerry® Storm™ 9500 smartphone) if BlackBerry Media Sync is open when the
device is connected to the computer for the first time.
Impact: Users can’t select their on-board device memory.
Workaround: Disconnect and re-connect the device and select Device memory from
the Options menu, or close and re-open BlackBerry Media Sync and select Device
memory from the Options menu.
SDR 251821
CHD 257616
Warning message tells users that: “You must install this software in C:\Program Files
(x86)”. However, users can also install to other locations.
Impact: Users aren’t told that they have installation options. The message should state:
"This folder can only contain 64-bit applications. Please install BlackBerry Media Sync
in "C:\Program Files (x86)" or select another folder."
Workaround: None.
SDR 194190 BlackBerry Media Sync doesn't connect if a device is password protected and
BlackBerry Desktop Manager is running.
Impact: Device is recognized in BlackBerry Desktop Manager but not BlackBerry Media
Sync.
Workaround: Close and reopen BlackBerry Media Sync. Type the password.
SDR 195526 BlackBerry Media Sync sometimes crashes when running the auto-updater on Vista.
There is an error reading the protected memory.
Impact: The auto-update doesn’t work.
Workaround: None.
SDR 175668
Windows installer code 1618 should be raised as a message window to match
BlackBerry Desktop Software functionality.
Impact: Users aren’t informed why the error occurred; they need a message to take
appropriate action.
Workaround: None.
Sync
SDR 218370
A
synchronized playlist that has a name that contains over 256 characters cannot be
played on the device.
Impact: The playlist cannot be played even though it was synchronized.
Workaround: Shorten the playlist name and synchronize it again.
SDR 210262
If the same songs are in two different users’ playlists, there will be problems
synchronizing to the same device.
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BlackBerry Media Sync 1.1.0 Build 25 7 of 9
Impact: The first user’s playlist is still on the device, but the songs are removed.
Workaround: None.
SDR 194262 BlackBerry Media Sync synchronizes empty playlists to the device if all the songs in the
playlist are missing in iTunes.
Impact: Confusing for users as empty playlists should not be synchronized.
Workaround: None.
SDR 191603 During a sync, if a user disconnects and quickly reconnects a device, BlackBerry Media
Sync closes.
Impact: The software does not continue syncing the playlists as expected.
Workaround: None.
SDR 192676 BlackBerry Media Sync shows podcasts that have not yet been synced to the device to
the overall file count.
Impact: The number of podcasts is incorrect.
Workaround: None.
SDR 189489 If two playlists with the same name are synchronized to BlackBerry Media Sync, the
second one has a “_1” appended to the file name. If the first playlist is deleted, then the
playlist name with “_1” should revert back to the original name.
Impact: The original name should be used.
Workaround: Rename the playlist, synchronize.
SDR 187639 Some songs in a playlist are not synchronized to the device when using the automatic
fill option.
Impact: These songs should be synchronized as they are playable.
Workaround: None
SDR 181832
A
playlist (List 1) is not renamed to its original name if it is renamed on the device (List
2) and another sync is performed.
Impact: There are now two playlists on the device, List 1 and List 2, but List 2 cannot be
managed by BlackBerry Media Sync.
Workaround: None.
SDR 182840 Renamed, empty playlist is left on the device after using BlackBerry Media Sync to
delete the playlist.
Impact: Playlist should be deleted.
Workaround: Delete the playlist manually.
Playlists
SDR 206475
BlackBerry Media Sync does not respond, or responds very slowly, when you try to
select several playlists very quickly.
Impact: BlackBerry Media Sync is unresponsive and the playlists aren’t selected.
Workaround: Select individual or fewer playlists at time.
SDR 209195
In the BlackBerry Media Sync logs, an unsupported audio file name's title is written in
Unicode, for example, u0043\.
Impact: You can’t read the file’s name.
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BlackBerry Media Sync 1.1.0 Build 25 8 of 9
Workaround: None.
SDR 231272
If two users have the same songs in two uniquely named playlists, the songs are
duplicated on the device.
Impact: The duplicated songs have “_2” appended to the end of the title.
Workaround: None.
SDR 254630
BlackBerry Media Sync cannot retrieve playlists without iTunes running in parallel.
Impact: Users should be able to view playlists without launching iTunes.
Workaround: None.
Album Art
SDR 269945
CHD270700
CHD270702
Importing iTunes album art failed from the BlackBerry Media Sync welcome screen or
when trying to import for the first time; album art repeatedly fails to import after closing
iTunes during the last import.
Impact: Users receive an “iTunes is busy” error message and cannot import their album
art.
Workaround: Keep trying to import the album art. Also, keep your iTunes library open
during the import.
SDR 276410 Importing album art is interrupted by an iTunes pop-up message.
Impact: Your album artwork isn’t imported.
Workaround: Close the message and import your album artwork again.
Media Card
SDR 179643
Device 1 and device 2 have the same display name after swapping the media card.
Impact: The display names should be different.
Workaround: None.
SDR 182367 UI information isn’t updated when removing the media card from the device.
Impact: User isn’t prompted to insert a media card.
Workaround: None.
User Interface
SDR 207549
A
n error message states that a supported device is not supported if the device is
connected to BlackBerry Media Sync while the device is starting up.
Impact: You shouldn’t receive a message until after the device is ready.
Workaround: Click Retry in BlackBerry Media Sync when the device is ready.
SDR 182551 Selected playlists remain selected after the device is disconnected and the UI resets.
Impact: When the UI refreshes, the playlist selection should be cleared.
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BlackBerry Media Sync 1.1.0 Build 25 9 of 9
©2008 Research In Motion Limited. All rights reserved. www.blackberry.com
Workaround: None.
SDR 179114 Memory size on the UI isn’t updated when you change to a higher media card.
Impact: Misleading for the user.
Workaround: None.
SDR 181644 Users receive a “Transfer Completed” message when they try to sync playlists without
selecting any playlists. Users should be prompted to select a playlist.
Impact: Misleading for the user; nothing was synced.
Workaround: None.
SDR 182551 Playlists are still selected after unplugging the device and resetting the software.
Impact: Playlists should not be selected.
Workaround: None.
Localization
SDR 266652 Problems occur during installation when creating new folders or browsing to different
folders on localized operating systems.
Impact: efe. Users cannot select a new folder or type a new path, either because they
need to add a backslash and cannot, or a different installation folder is created.
Workaround: None.
SDR 265257 Users receive an error message when installing BlackBerry Media Sync or its logs to a
path with Simplified Chinese, Polish and Turkish Unicode characters: "Cannot install
this component or its logs to a path that contains Unicode characters."
Impact: Users should not be blocked from installing to these locations.
Workaround: None.
SDR 263400 In Simplified Chinese, the term “track name” isn’t translated properly.
Impact: The proper term should be used.
Workaround: None.
SDR 271259 When choosing the language during installation, some options aren’t available for
German and Italian versions.
Impact: German users can’t pick the Polish or Turkish languages; Italian users can’t pick
Brazilian Portuguese, Polish or Turkish.
Workaround: None.
SDR 255526
When upgrading BlackBerry Media Sync, all messages appear in English
Impact: All end-user messages should be translated.
Workaround: None.