Blackbe;rry APP WORLD STOREFRONT 2.1 User manual

BlackBerry App World
Storefront
User Guide
Version: 2.1

SWD-1454251-0202012635-001

Contents
About the BlackBerry App World storefront...................................................................................................................................................... 3
New features and enhancements...................................................................................................................................................................... 4
Browsing and searching...................................................................................................................................................................................... 5
Browse featured items....................................................................................................................................................................................... 5
Browse top items............................................................................................................................................................................................... 5
Search for an item by category.......................................................................................................................................................................... 5
Search for a specific item................................................................................................................................................................................... 6
Read reviews for an item.................................................................................................................................................................................... 6
Sort items while searching or browsing............................................................................................................................................................. 6
Managing your BlackBerry ID account............................................................................................................................................................... 8
Create a BlackBerry ID........................................................................................................................................................................................ 8
Log in with your BlackBerry ID............................................................................................................................................................................ 8
Change your BlackBerry ID information............................................................................................................................................................. 8
Buying and downloading.................................................................................................................................................................................... 10
About downloading items.................................................................................................................................................................................. 10
Download a free or trial item............................................................................................................................................................................. 10
Buy an item........................................................................................................................................................................................................ 10
Change your payment method........................................................................................................................................................................... 11
Pause downloading an item............................................................................................................................................................................... 11
Write a review for an item................................................................................................................................................................................. 12
Recommend an item.......................................................................................................................................................................................... 12
Update an item................................................................................................................................................................................................... 13
Contact a vendor................................................................................................................................................................................................ 13
Check the amount of available storage for items.............................................................................................................................................. 14
Managing items.................................................................................................................................................................................................. 15
About archiving, removing, and re-installing items............................................................................................................................................ 15
Archive an item on the media card.................................................................................................................................................................... 15
Restore an archived item from the media card.................................................................................................................................................. 15
Remove an item................................................................................................................................................................................................. 16
Re-install an item................................................................................................................................................................................................ 16
About security.................................................................................................................................................................................................... 18
Frequently asked questions................................................................................................................................................................................ 19
Where can I download the BlackBerry App World storefront?.......................................................................................................................... 19

What happens to my downloaded items when I switch to a new BlackBerry device?...................................................................................... 19
Why can't I see all the items for sale or download in the BlackBerry App World storefront on my device?..................................................... 19
Can I download items in the BlackBerry App World storefront elsewhere?...................................................................................................... 19
Find more troubleshooting information............................................................................................................................................................ 20
Provide feedback................................................................................................................................................................................................ 21
IT policy rules...................................................................................................................................................................................................... 22
Legal notice........................................................................................................................................................................................................ 23

About the BlackBerry App World storefront
The BlackBerry App World™ storefront allows you to search for and download items for your BlackBerry® device. From
BlackBerry App World, you can browse featured and top downloaded items, such as games, social networking applications, and
productivity applications. You can view items by category and search by keyword. You can also read and write reviews and
recommend items to others.
You can buy and download items over the wireless network to your device. Items that you buy or download are stored in
BlackBerry App World on the My World screen.
User Guide About the BlackBerry App World storefront
3

New features and enhancements
Item Description
Purchasing additional items from within
an application
You can now purchase additional items from within an application that you've
downloaded from the BlackBerry App World™ storefront.
User Guide New features and enhancements
4

Browsing and searching
Browse featured items
1. On the Featured Items screen, press the Menu key.
2. Click Next or Previous.
You can also browse items by clicking the arrows on the screen.
Browse top items
1. On the Featured Items screen, press the Menu key > Top 25.
2. Navigate to the left or right to view the top newest applications, free applications, paid applications, themes, and
applications that have recently been updated.
Search for an item by category
1. On the Featured Items screen, press the Menu key.
2. Click Categories.
3. Click a category type.
4. If necessary, type the name of the item that you want to search for.
User Guide Browsing and searching
5

Search for a specific item
You can search for an item by the item name or by a keyword.
1. On the Featured Items screen, press the Menu key.
2. Click Search.
3. Type the item name or the keyword you want to search for.
Read reviews for an item
Some items in the BlackBerry App World™ storefront might have star ratings, which are based on information that users of
BlackBerry® device applications provide.
1. Click an item.
2. Press the Menu key.
3. Click Read Reviews.
Sort items while searching or browsing
You can sort items by popularity, newest items, vendor name, star rating, price, and item name.
1. In a list of items, press the Menu key.
2. Click Sort By.
3. Click the criteria.
User Guide Browsing and searching
6

To sort items in reverse order after you sort by vendor name, price, or item name, press the Menu key. Click Sort By. Click the
criteria again.
User Guide Browsing and searching
7

Managing your BlackBerry ID account
Create a BlackBerry ID
1. Press the Menu key > My World.
2. Click Create a new BlackBerry ID.
3. Complete the instructions on the screen.
4. Click Sign up.
Log in with your BlackBerry ID
1. Press the Menu key > My World.
2. Type your BlackBerry® ID login information.
3. Click Log in.
Change your BlackBerry ID information
1. Press the Menu key > Account Information.
2. Change your information.
3. Press the Menu key > Save.
User Guide Managing your BlackBerry ID account
8

You can use your updated email address and password to log in to other BlackBerry products that support the BlackBerry ID.
User Guide Managing your BlackBerry ID account
9

Buying and downloading
About downloading items
You can download different types of items such as applications, games, and themes for your BlackBerry® device using the
BlackBerry App World™ storefront.
BlackBerry App World is designed to prioritize available network connections and automatically chooses an authenticated Wi-
Fi® network over a wireless network for downloading items, if both types of networks are available. Downloading items over
the wireless network can affect your wireless data usage. Check with your wireless service provider to determine the additional
costs that might be associated with downloading and using BlackBerry App World.
You can find and open your downloaded items on the My World screen. You can also find downloaded items on the Home
screen of your device, or in one of the following folders on the Home screen of your device: Downloads, Games, Applications,
or Instant Messaging.
Download a free or trial item
You must be logged in to the BlackBerry App World™ storefront with your BlackBerry® ID before you download free or trial
items.
1. Click a free or trial item.
2. Press the Menu key > Download or Download Trial.
You can find and open your downloaded items on the My World screen. You can also find downloaded items on the Home
screen of your BlackBerry® device, or in one of the following folders on the Home screen of your device: Downloads, Games,
Applications, or Instant Messaging.
Buy an item
1. On the Details screen, press the Menu key.
2. Click Purchase.
User Guide Buying and downloading
10

3. Click Buy Now.
You can find and open your downloaded items on the My World screen. You can also find downloaded items on the Home
screen of your BlackBerry® device, or in one of the following folders on the Home screen of your device: Downloads, Games,
Applications, or Instant Messaging.
Change your payment method
You can choose to pay for items in the BlackBerry App World™ storefront using a PayPal® account, a credit card, or by including
purchases on the bill that you receive from your wireless service provider. Depending on your wireless service provider,
country, or organization, this feature might not be supported.
1. Press the Menu key > Payment Options.
2. Select a payment option.
3. Click Next.
4. Complete the instructions on the screen.
Pause downloading an item
1. On the My World screen, press the Menu key.
2. Click Pause.
To resume downloading an item, click Resume.
User Guide Buying and downloading
11

Write a review for an item
You can write reviews for items that you have downloaded. You can only write one review for each item.
1. On the My World screen, highlight an item.
2. Press the Menu key.
3. Click Add Review.
4. In the Select a rating drop-down list, click the number of stars that you want to assign to the item.
5. In the Title field, type a title for your review.
6. Type your review.
7. Press the Menu key.
8. Click Submit.
Recommend an item
You can recommend an item to someone by sending different types of messages, such as an email message, SMS text message,
or MMS message.
1. On the My World screen, press the Menu key.
2. Click Recommend.
3. Click a message type.
4. Specify your contacts.
5. Send the message.
User Guide Buying and downloading
12

Update an item
When an update is available for an item that you downloaded, an indicator appears on the icon for the BlackBerry App World™
storefront. An indicator also appears beside the item on the My World screen and its status changes to Upgrade Available.
Depending on the item, an additional charge might apply for the update.
1. On the My World screen, highlight the item.
2. Press the Menu key.
3. Click View Upgrade Details.
4. On the Details screen, you can view the price and release notes for the update.
5. Click Upgrade.
6. If necessary, complete the instructions on the screen to buy the update.
Contact a vendor
If you want to provide feedback or have an issue with your item, you can send a question or comment to the vendor.
1. On the Details screen, press the Menu key.
2. Click Contact Support.
3. Type a message.
4. Press the Menu key.
5. Click Send.
User Guide Buying and downloading
13

Check the amount of available storage for items
On the Featured Items screen, press the Menu key > My World.
The storage status bar at the top of the screen displays the amount of available application storage.
To hide the storage status bar, on the My World screen, press the Menu key > Hide Application storage.
User Guide Buying and downloading
14

Managing items
About archiving, removing, and re-installing items
Items that you download are stored in the BlackBerry App World™ storefront and appear on the My World screen. To make
space available for other items, you can archive some of your existing items on a media card. You can also remove some of
your existing items and re-install them later at no additional charge for the items. Additional network charges might apply to
re-install items.
You can restore archived items from the media card at any time. You can also remove and re-install items as many times as you
want to on the same BlackBerry® device. You can re-install items that you have bought on up to four additional devices each
year without paying for the items again.
Archive an item on the media card
To perform this task, a media card must be inserted in your BlackBerry® device.
1. On the My World screen, highlight an item.
2. Press the Menu key.
3. Click Archive.
4. Click OK.
To use the archived item, you must first restore it.
Restore an archived item from the media card
1. On the My World screen, highlight an archived item.
2. Press the Menu key.
3. Click Restore.
4. Click OK.
User Guide Managing items
15

Remove an item
1. On the My World screen, highlight an item.
2. Press the Menu key > Delete.
3. Click Yes.
4. If necessary, click Yes or No.
The status of the item changes to Uninstalled.
Re-install an item
If you switch to a different BlackBerry® device or delete all the data from your device, you can re-install all of the items that
you bought from the BlackBerry App World™ storefront. You can remove and re-install items as many times as you want on the
same device, and you can install items that you bought on up to four additional devices each year without paying for items
again. You must be logged in to BlackBerry App World with your BlackBerry® ID to re-install items.
1. On the My World screen, highlight the item that you want to re-install.
2. Press the Menu key.
3. Click View Details.
• If no update is available, click Reinstall.
• If an update is available and you want to update the item, click Upgrade.
• If an update is available, but you do not want to update the item, click Reinstall.
User Guide Managing items
16

User Guide Managing items
17

About security
The BlackBerry® Internet Service is designed to use SSL to create a highly secure connection to the BlackBerry App World™
storefront from BlackBerry devices. SSL is the standard encryption protocol that is used in online banking, ecommerce, and
other wireless services.
User Guide About security
18