Blackbe;rry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE Instruction Manual

Administration Guide
BlackBerry Professional Software for Microsoft Exchange
Version: 4.1 | Service Pack: 4

SWD-313211-0911044452-001

Contents
1Managing user accounts................................................................................................................................................... 7
Add a user account...................................................................................................................................................................... 7
Add a user account manually.................................................................................................................................................... 7
Change user account information............................................................................................................................................ 7
Remove a user account from the BlackBerry Professional Software................................................................................... 8
2Managing BlackBerry devices.......................................................................................................................................... 9
Change how to load existing email messages on to BlackBerry devices............................................................................ 9
Options for assigning a BlackBerry device to a user account.............................................................................................. 9
Assign a BlackBerry device to a user account using the BlackBerry Manager.................................................................. 10
Assigning a BlackBerry device to a user over the wireless network.................................................................................... 10
Specify the wireless activation message and password settings.................................................................................... 10
Create and send a wireless activation message to a user................................................................................................. 11
Assign a BlackBerry device to a user using the BlackBerry Desktop Manager................................................................. 11
Protecting lost or stolen BlackBerry devices........................................................................................................................... 11
Protect a lost BlackBerry device........................................................................................................................................... 12
Protect a stolen BlackBerry device....................................................................................................................................... 12
Prepare an existing BlackBerry device for distribution to a new user............................................................................ 13
3 Configuring organizer data synchronization................................................................................................................ 15
Customizing address book synchronization............................................................................................................................ 15
Customize address book synchronization for all user accounts...................................................................................... 15
Turn off address book synchronization for all user accounts........................................................................................... 15
Customize address book synchronization for a specific user account............................................................................ 16
Turn off address book synchronization for a specific user account................................................................................ 16
Customizing task synchronization............................................................................................................................................ 17
Customize task synchronization for all user accounts....................................................................................................... 17
Turn off task synchronization for all user accounts........................................................................................................... 17
Customize task synchronization for a specific user account............................................................................................ 17
Turn off task synchronization for a specific user account................................................................................................. 18
Customizing memo synchronization......................................................................................................................................... 18
Customize memo synchronization for all user accounts................................................................................................... 18
Turn off memo synchronization for all user accounts........................................................................................................ 19
Customize memo synchronization for a specific user account........................................................................................ 19

Turn off memo synchronization for a specific user account............................................................................................. 20
Customizing message filter synchronization.......................................................................................................................... 20
Customize message filter synchronization for all user accounts..................................................................................... 20
Turn off message filter synchronization for all user accounts......................................................................................... 20
Customize message filter synchronization for a specific user account.......................................................................... 20
Turn off message filter synchronization for a specific user account............................................................................... 21
Customizing message setting synchronization...................................................................................................................... 21
Customize message setting synchronization for all user accounts................................................................................. 21
Turn off message setting synchronization for all user accounts...................................................................................... 21
Customize message setting synchronization for a specific user account...................................................................... 22
Turn off message setting synchronization for a specific user account........................................................................... 22
Turn off synchronization for contact pictures on a user account........................................................................................ 22
Managing the wireless backup and recovery of organizer data.......................................................................................... 23
Turn off the wireless backup of organizer data for a user account................................................................................. 23
Remove a user’s organizer data from the BlackBerry Professional Software................................................................ 23
Mapping address book fields..................................................................................................................................................... 23
Map an address book field from the email application to an address book field on all BlackBerry devices............ 24
Map user-defined address book fields to address book fields on all BlackBerry devices............................................ 24
Map an address book field in the email application to an address book field on a specific BlackBerry device....... 24
Map user-defined address book fields to address book fields on a specific BlackBerry device................................. 25
4 Configuring message handling........................................................................................................................................ 27
Managing email message filters............................................................................................................................................... 27
Create an email message filter that applies to all user accounts.................................................................................... 27
Turn on an email message filter that applies to all user accounts.................................................................................. 28
Create an email message filter that applies to a specific user account......................................................................... 28
Turn on an email message filter that applies to a specific user account........................................................................ 29
Managing how messages are forwarded to a user account.................................................................................................. 30
Forward unfiltered email messages to a BlackBerry device............................................................................................. 30
Forward email messages from inbox subfolders to a BlackBerry device........................................................................ 30
Turn off synchronization for email messages sent from a BlackBerry device................................................................ 31
Turn off email message forwarding to a BlackBerry device............................................................................................. 31
Managing wireless message reconciliation............................................................................................................................. 31
Turn off wireless message reconciliation............................................................................................................................ 31
Turn on reconciliation for permanently deleted email messages.................................................................................... 32

Managing message signatures and disclaimers................................................................................................................. 32
Sending notification messages to users.................................................................................................................................. 33
Send a notification message to all users............................................................................................................................. 34
Send a notification message to specific users.................................................................................................................... 34
Managing the incoming message queue................................................................................................................................. 34
Delete messages for a specific user from the incoming message queue....................................................................... 34
Monitoring messages sent from BlackBerry devices............................................................................................................. 35
Configure a blind carbon copy on all messages................................................................................................................. 35
5 Configuring support for attachments............................................................................................................................. 37
Configuring support for attachment file formats................................................................................................................... 37
File formats that the BlackBerry Attachment Service supports....................................................................................... 37
Turn off support for an attachment file format................................................................................................................... 37
Add support for attachment file formats............................................................................................................................. 38
Controlling the size of attachments that users can receive on their BlackBerry devices................................................ 38
Suggested file sizes for attachments................................................................................................................................... 38
Configure the maximum file size for attachments............................................................................................................. 39
Configure the maximum dimensions of image attachments that can display on BlackBerry devices...................... 39
Change the maximum file size of attachments that users can send............................................................................... 40
Optimize the handling of file attachments............................................................................................................................. 40
6 Controlling BlackBerry device behavior using IT policy............................................................................................. 43
Preconfigured IT policies in the BlackBerry Professional Software..................................................................................... 43
Enforcing IT policy changes over the wireless network......................................................................................................... 45
Changing the default behavior of BlackBerry devices and the BlackBerry Desktop Software in your organization
........................................................................................................................................................................................................ 46
Reverting to the default behavior of BlackBerry devices and BlackBerry Desktop Software.......................................... 46
Create an IT policy....................................................................................................................................................................... 46
Create an IT policy based on an existing IT policy................................................................................................................. 47
Change an IT policy rule setting in an IT policy...................................................................................................................... 47
Assign an IT policy to a user account....................................................................................................................................... 48
Import IT policy definitions........................................................................................................................................................ 48
Delete an IT policy....................................................................................................................................................................... 48
Resend an IT policy to a BlackBerry device manually............................................................................................................ 49
Resend an IT policy to a BlackBerry device automatically.................................................................................................... 49

7 Customizing wireless access to enterprise applications............................................................................................ 51
Specify the central push server................................................................................................................................................. 51
Configuring how BlackBerry devices authenticate with content servers........................................................................... 51
Configure how BlackBerry devices authenticate with content servers.......................................................................... 51
Configure the BlackBerry MDS Connection Service to authenticate on behalf of BlackBerry devices with content
servers that use NTLM............................................................................................................................................................ 52
Configure the BlackBerry MDS Connection Service to authenticate on behalf of BlackBerry devices with content
servers that use Kerberos....................................................................................................................................................... 52
Configure the BlackBerry MDS Connection Service to authenticate on behalf of BlackBerry devices with content
servers that use LTPA.............................................................................................................................................................. 52
Configure the BlackBerry MDS Connection Service to authenticate on behalf of BlackBerry devices with the RSA
Authentication Manager........................................................................................................................................................ 53
Allowing push applications on external web servers to make trusted connections to the BlackBerry MDS Connection
Service........................................................................................................................................................................................... 53
Permit BlackBerry devices to connect to untrusted external web servers..................................................................... 54
Configure the BlackBerry MDS Connection Service to retrieve certificates for web servers...................................... 54
Configure the BlackBerry MDS Connection Service to retrieve the status of certificates for web servers............... 54
Install retrieved certificates for web servers....................................................................................................................... 55
Restricting user access to web content.................................................................................................................................... 55
Restrict web content requests from BlackBerry devices................................................................................................... 56
Create URL patterns............................................................................................................................................................... 56
Create a pull rule..................................................................................................................................................................... 56
Assign URL patterns to a pull rule........................................................................................................................................ 57
Assign a pull rule to a specific user...................................................................................................................................... 57
Restricting user access to media content................................................................................................................................ 57
Prevent users from accessing certain types of media....................................................................................................... 58
Configure a size restriction for certain types of media..................................................................................................... 58
Configuring how the BlackBerry MDS Connection Service manages web requests.................................................... 58
Restricting the push content that users can receive on their BlackBerry devices............................................................ 60
Restrict push applications from sending data to BlackBerry devices............................................................................. 60
Create a push initiator for a push application.................................................................................................................... 61
Turn on push authorization.................................................................................................................................................... 61
Create a push rule................................................................................................................................................................... 62
Assign push initiators to a push rule.................................................................................................................................... 62
Assign a push rule to a specific user account..................................................................................................................... 62

Encrypt push requests that push applications send to BlackBerry devices................................................................... 63
Managing push application requests....................................................................................................................................... 63
Specify device ports for application-reliable push requests............................................................................................ 63
Store push application requests in the BlackBerry Configuration Database................................................................ 64
Configure storage settings for push requests stored in the BlackBerry Configuration Database............................. 64
Configure the maximum number of active connections that the BlackBerry MDS Connection Service can process
.................................................................................................................................................................................................... 65
ConfigurethemaximumnumberofqueuedconnectionsthattheBlackBerryMDSConnectionServicecanprocess
.................................................................................................................................................................................................... 65
Clear the push request queue manually on a Microsoft SQL Server............................................................................... 66
Configuring how the BlackBerry MDS Connection Service connects to BlackBerry devices...................................... 66
8 Managing BlackBerry Device Software and wireless applications.......................................................................... 69
Making BlackBerry Device Software or applications available to users............................................................................. 69
Share the network folder........................................................................................................................................................ 69
Install the BlackBerry Device Software files in the shared network folder.................................................................... 69
Add the application files to the shared network folder..................................................................................................... 70
Indexing applications on a network drive................................................................................................................................ 70
Create a software index for the applications in the shared network folder................................................................... 70
Reindex the applications in the shared network folder.................................................................................................... 71
Defining software configurations............................................................................................................................................. 71
Create a software configuration........................................................................................................................................... 71
Create a software configuration based on an existing software configuration............................................................ 72
Applying application control policies....................................................................................................................................... 72
Define an application control policy.................................................................................................................................... 72
Assign an application control policy to an application..................................................................................................... 73
Assign a software configuration to a user account............................................................................................................ 73
Send an application to a BlackBerry device over the wireless network.............................................................................. 73
Load the BlackBerry Device Software or applications on to a BlackBerry device using the BlackBerry Manager...... 74
Managing applications on BlackBerry devices....................................................................................................................... 74
Change an application control policy.................................................................................................................................. 74
Remove an application from a BlackBerry device.............................................................................................................. 74
Upgrade an application on a BlackBerry device over the wireless network.................................................................. 75
Remove a software configuration from a user account..................................................................................................... 75
9 Controlling the BlackBerry environment....................................................................................................................... 77

Protecting BlackBerry device data in transit........................................................................................................................... 77
Change the encryption type.................................................................................................................................................. 77
10 Managing client access license keys.............................................................................................................................. 79
Add a CAL key.............................................................................................................................................................................. 79
Copy a CAL key to a text file...................................................................................................................................................... 79
Remove a CAL key....................................................................................................................................................................... 79
11 Removing the BlackBerry Professional Software from the host server................................................................... 81
Remove the BlackBerry Professional Software from the host server.................................................................................. 81
Remove the registry entries from the host server.................................................................................................................. 81
12 Legal notice.......................................................................................................................................................................... 83

Managing user accounts 1
Add a user account
You must set up user accounts on your messaging server before you set up user accounts in the BlackBerry® Professional
Software.
When you create a user account, you can assign an IT policy to control settings for the account. You can select one of the
preconfigured IT policies, or create your own and select it. For more information about the IT policy rule settings, see the
Policy Reference Guide.
1. On the server that hosts the BlackBerry Professional Software, on the taskbar, click Start > BlackBerry Manager.
2. In the BlackBerry Manager, click the Home tab.
3. In the Account section, click Add New Users Wizard.
4. In the user list, click the name of the user whose BlackBerry Professional Software user account you want to create.
5. Click Select.
6. Click OK.
7. On the Select IT policy screen, specify the IT policy setting for the user account.
8. On the Device Deployment screen, specify how to activate the BlackBerry device.
9. Click Done.
Add a user account manually
1. In the BlackBerry® Manager, click the Users tab.
2. In the Account section, click Add Users.
3. Click Properties.
4. Type or select the user account name.
5. Click OK.
6. Next, you assign an IT policy to the user account and deploy the BlackBerry device associated with the user account.
Change user account information
1. In the BlackBerry® Manager, click the Users tab.
2. Double-click the user account that you want to update.
3. Make your changes.
4. Click Apply.
Administration Guide Managing user accounts
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Remove a user account from the BlackBerry Professional Software
When you remove a user account from the BlackBerry® Professional Software, you can retain the BlackBerry configuration
and permissions information in the user's mailbox so that you can add the user account again at a later time.
1. In the BlackBerry Manager, click the Users tab.
2. Right-click the user account that you want to remove. Click Delete User.
3. Click Yes.
4. Choose whether to retain the BlackBerry Professional Software configuration and permissions information in the user’s
mailbox.
Administration Guide Remove a user account from the BlackBerry Professional Software
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Managing BlackBerry devices 2
Change how to load existing email messages on to BlackBerry devices
Bydefault,theBlackBerry®ProfessionalSoftwareloadsupto200messageheadersfromtheprevious5daysontoBlackBerry
devices. If you set the BlackBerry Professional Software to load both the email message body and message headers on to a
BlackBerry device, the BlackBerry Professional Software can load up to 750 email messages from the previous 14 days for a
user.
1. In the BlackBerry Manager, click the Home tab.
2. Click Edit Server Properties.
3. In the left pane, click Messaging.
4. In the Send Headers Only drop-down list, perform one of the following actions:
• To load message headers only on to BlackBerry devices, click True.
• To load both the message header and the message body on to BlackBerry devices, click False.
5. In the Prepopulation By Message Age field, type the number of previous days to load email messages for.
6. In the Prepopulation By Message Count field, type the maximum number of email messages to load.
7. Click OK.
Options for assigning a BlackBerry device to a user account
When you assign a BlackBerry® device to a user account, you associate the BlackBerry device with that user’s messaging
account and install service books on the BlackBerry device. You can assign a BlackBerry device to a user account using one
of the following methods:
• over a wired connection to the server that hosts the BlackBerry® Professional Software; this option provides you with
the greatest control over the timing of each BlackBerry device activation and over wireless network charges
• over the wireless network, using a wireless enterprise activation password; because users do not require a physical
connection to your organization's network, this option provides a user with the most flexibility in how to activate the
BlackBerry device
• over a wired connection to the BlackBerry® Desktop Manager on the user's computer; with this option, a user can
activate the BlackBerry device at a convenient time, but the wireless network is available for use by messaging traffic
Administration Guide Managing BlackBerry devices
9

Assign a BlackBerry device to a user account using the BlackBerry
Manager
You can use this method if you want to assign a BlackBerry® device to a user account and control the activation of the
BlackBerry device before distributing it to the user.
1. Connect the BlackBerry device to the server that hosts the BlackBerry® Professional Software.
2. In the BlackBerry Manager, click the Users tab.
3. Right-click the user account that you want to assign the BlackBerry device to.
4. Click Assign device.
5. Click the BlackBerry device to assign to the user account.
6. Click OK.
Assigning a BlackBerry device to a user over the wireless network
You can assign a BlackBerry® device to a user over the wireless network by generating a wireless activation password,
assigning the password to a user account, and sending the password to the user in an email message. The user types the
password on the BlackBerry device to associate the BlackBerry device with the user's account on the messaging server.
You can use this method to assign either a new or a replacement BlackBerry device without requiring the user to have a
wired connection to the network in your organization.
The wireless activation password is specific to a user account. You can customize the password type and length. The password
expires after 48 hours by default or if the user types the password unsuccessfully 5 times on the BlackBerry device.
You can customize the default wireless activation message so that the message conforms to your organization's messaging
policy. In your message, you can also provide support contact information.
Specify the wireless activation message and password settings
If a user receives a wireless activation password, you cannot generate a new password for the user until the active password
expires. The password expires if the BlackBerry® device is not successfully activated in the BlackBerry® Professional
Software after 48 hours by default, or if the user unsuccessfully types the password 5 times consecutively.
1. In the BlackBerry Manager, click the Home tab.
2. Click Edit Global Properties.
3. In the left pane, click General.
4. Double-click Custom activation email message. Type the message.
5. Double-click Auto-generated password length. Type the password length.
Administration Guide Assign a BlackBerry device to a user account using the BlackBerry Manager
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6. In the Auto-generated password type drop-down list, click the password type.
7. Click OK.
Create and send a wireless activation message to a user
1. In the BlackBerry® Manager, click the Users tab.
2. Right-click a user account.
3. Perform one of the following actions:
• To generate the password automatically and send it to the user in an email message, click Generate and email
activation password. You are notified when the password is sent. Click OK.
• To create your own activation password, in the Set activation password field, type and confirm the activation
password. Provide the password to the user.
Assign a BlackBerry device to a user using the BlackBerry Desktop
Manager
When the BlackBerry® Desktop Manager is installed on a user's computer, the user can control the initial activation of a
BlackBerry device.
During the activation process, the BlackBerry Desktop Manager prompts the user to associate the BlackBerry device with
the user's account on the messaging server and to generate an encryption key.
When the user completes the activation process, the BlackBerry® Professional Software loads messages, address book
information, tasks, and memos on to the BlackBerry device.
1. Verify that the BlackBerry Desktop Manager is installed on the user’s computer.
2. Instruct the user to start the BlackBerry Desktop Manager and to connect the BlackBerry device to the computer.
A message prompts the user to assign the BlackBerry device to the mail account. A second message prompts the user
to generate an encryption key.
Protecting lost or stolen BlackBerry devices
YoucanuseITadministration commandstoimmediately protectyourorganization's confidentialdataon BlackBerry®devices
over the wireless network.
Administration Guide Assign a BlackBerry device to a user using the BlackBerry Desktop Manager
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IT Admin command Description
Set a Password and Lock Handheld This command creates a new password and locks a lost BlackBerry device
remotely. You can communicate the new password to the user when the
user locates the BlackBerry device. When the user unlocks the BlackBerry
device, the BlackBerry device prompts the user to accept or reject the
password change.
Erase Data and Disable Handheld This command remotely erases all user information and application data
that the BlackBerry device stores.
You can use this command to prepare a BlackBerry device for transfer
between users in your organization or to protect a stolen BlackBerry
device.
Protect a lost BlackBerry device
If a user misplaces a BlackBerry® device, you can help protect the data on the BlackBerry device by issuing commands to
lock the BlackBerry device or to make it unavailable.
1. In the BlackBerry Manager, click the Users tab.
2. Right-click a user account.
3. Click Set Password and Lock Handheld.
4. Inthe New Password andNewPassword Again fields,typeandconfirm a passwordthatis between 4 and14characters
long.
Warning: Do not use special characters when you create the password in case the BlackBerry device does not accept
special characters.
5. To display owner information on the BlackBerry device, select the Set user information also check box. Type the
required owner name and information.
6. Click OK.
Protect a stolen BlackBerry device
1. In the BlackBerry® Manager, click the Users tab.
2. Right-click a user account. Click Erase Data and Disable Handheld.
3. Click Yes.
After you finish: Contact your service provider to turn off service for the BlackBerry device.
Administration Guide Protecting lost or stolen BlackBerry devices
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Prepare an existing BlackBerry device for distribution to a new user
To prepare an existing BlackBerry® device for distribution to a new user, delete the previous user’s application data from
the BlackBerry device and add or remove applications. To remove all applications and data from the BlackBerry device, return
the BlackBerry device to its factory default state.
1. Choose a method to delete the previous user’s application data from the BlackBerry device and make the BlackBerry
device unavailable to that user before assigning the BlackBerry device to a new user.
Task Steps
Delete the previous user’s application data over a physical
connection to the computer that hosts the BlackBerry®
Professional Software.
a. Connect the BlackBerry device to the server that hosts the
BlackBerry Professional Software.
b. In the BlackBerry Manager, click the Local Ports tab.
c. In the Connection list, click a connection.
d. Click Wipe Handheld File System.
e. Click Yes.
f. If prompted, type the BlackBerry device password to
complete the task.
g. Assign the BlackBerry device to a user.
Return the BlackBerry device to the factory default state. a. Connect the BlackBerry device to the server that hosts the
BlackBerry Professional Software.
b. In the BlackBerry Manager, click the Local Ports tab.
c. In the Connection list, click a connection.
d. Click Nuke Handheld.
e. Click Yes.
f. Click Load Device (Interactive).
g. Click a software configuration.
h. Click OK.
i. Complete the application loader wizard.
2. Replace the applications on the BlackBerry device.
a. Connect the BlackBerry device to the server that hosts the BlackBerry Professional Software.
b. In the BlackBerry Manager, click the Local Ports tab.
c. In the Connection list, click a connection.
d. Click Load Device (Interactive).
e. Click a software configuration.
f. Click OK.
Administration Guide Protecting lost or stolen BlackBerry devices
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g. On the Device Software Configuration screen, clear the check boxes beside the applications that you want to
remove. Select the check boxes beside the applications that you want to install.
h. Complete the application loader wizard.
Administration Guide Protecting lost or stolen BlackBerry devices
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Configuring organizer data synchronization 3
Organizer data includes items such as tasks, memos, and contacts. These are also referred to as personal information
management items, or PIM items. You can change the settings for organizer data items so that the entries on users'
BlackBerry® devices and the entries in the email application on their computers are the same.
You can set synchronization options globally for all user accounts, or you can set synchronization options for a specific user
account. By default, wireless synchronization of organizer data for all user accounts is turned on. If you change the global
settings, the new settings apply to any new user accounts that you set up. The new global settings are not applied to existing
user accounts.
Customizing address book synchronization
Customize address book synchronization for all user accounts
1. In the BlackBerry® Manager, click the Home tab.
2. Click Edit Global Properties.
3. In the left pane, click Global PIM Sync.
4. In the Address Book section, in the Synchronization Type drop-down list, click one of the following synchronization
options:
• To synchronize address book data from the BlackBerry® Professional Software to the BlackBerry device only, click
Server to Device.
• To synchronize address book data from the BlackBerry device to the BlackBerry Professional Software only, click
Device to Server.
•To synchronize address book data from the BlackBerry device to the BlackBerry Professional Software and from the
BlackBerry Professional Software to the BlackBerry device, click Bidirectional.
5. If you choose bidirectional synchronization, in the ConflictResolutiondrop-down list, click one of the following conflict
resolution options:
•To specify that the BlackBerry Professional Software information overrules the BlackBerry device information, click
Server Wins.
•To specify that the BlackBerry device information overrules the BlackBerry Professional Software information, click
Device Wins.
6. Click Apply.
Turn off address book synchronization for all user accounts
1. In the BlackBerry® Manager, click the Home tab.
Administration Guide Configuring organizer data synchronization
15

2. Click Edit Global Properties.
3. In the left pane, click Global PIM Sync.
4. In the Address Book section, in the Synchronization Enabled drop-down list, click False.
5. Click Apply.
Customize address book synchronization for a specific user account
1. In the BlackBerry® Manager, click the Users tab.
2. Double-click the user account.
3. In the left pane, click PIM Sync.
4. In the Address Book section, in the Synchronization Type drop-down list, click one of the following synchronization
options:
• To synchronize address book data from the BlackBerry® Professional Software to the BlackBerry device only, click
Server to Device.
• To synchronize address book data from the BlackBerry device to the BlackBerry Professional Software only, click
Device to Server.
•To synchronize address book data from the BlackBerry device to the BlackBerry Professional Software and from the
BlackBerry Professional Software to the BlackBerry device, click Bidirectional.
5. If you choose bidirectional synchronization, in the ConflictResolutiondrop-down list, click one of the following conflict
resolution options:
•To specify that the BlackBerry Professional Software information overrules the BlackBerry device information, click
Server Wins.
•To specify that the BlackBerry device information overrules the BlackBerry Professional Software information, click
Device Wins.
6. Click Apply.
Turn off address book synchronization for a specific user account
1. In the BlackBerry® Manager, click the Users tab.
2. Double-click the user account.
3. In the left pane, click PIM Sync.
4. In the Address Book section, in the Synchronization Enabled drop-down list, click False.
5. Click Apply.
Administration Guide Customizing address book synchronization
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Customizing task synchronization
Customize task synchronization for all user accounts
1. In the BlackBerry® Manager, click the Home tab.
2. Click Edit Global Properties.
3. In the left pane, click Global PIM Sync.
4. In the Tasks section, in the Synchronization Type drop-down list, click one of the following synchronization options:
•To synchronize task data from the BlackBerry® Professional Software to the BlackBerry device only, click Server to
Device.
• To synchronize task data from the BlackBerry device to the BlackBerry Professional Software only, click Device to
Server.
•Tosynchronize task data from the BlackBerry device to the BlackBerry Professional Software and fromthe BlackBerry
Professional Software to the BlackBerry device, click Bidirectional.
5. If you choose bidirectional synchronization, in the ConflictResolutiondrop-down list, click one of the following conflict
resolution options:
•To specify that the BlackBerry Professional Software information overrules the BlackBerry device information, click
Server Wins.
•To specify that the BlackBerry device information overrules the BlackBerry Professional Software information, click
Device Wins.
6. Click Apply.
Turn off task synchronization for all user accounts
1. In the BlackBerry® Manager, click the Home tab.
2. Click Edit Global Properties.
3. In the left pane, click Global PIM Sync.
4. In the Tasks section, in the Synchronization Enabled drop-down list, click False.
5. Click Apply.
Customize task synchronization for a specific user account
1. In the BlackBerry® Manager, click the Users tab.
2. Double-click the user account.
3. In the left pane, click PIM Sync.
4. In the Tasks section, in the Synchronization Type drop-down list, click one of the following synchronization options:
Administration Guide Customizing task synchronization
17

•To synchronize task data from the BlackBerry® Professional Software to the BlackBerry device only, click Server to
Device.
• To synchronize task data from the BlackBerry device to the BlackBerry Professional Software only, click Device to
Server.
•Tosynchronize task data from the BlackBerry device to the BlackBerry Professional Software and fromthe BlackBerry
Professional Software to the BlackBerry device, click Bidirectional.
5. If you choose bidirectional synchronization, in the ConflictResolutiondrop-down list, click one of the following conflict
resolution options:
•To specify that the BlackBerry Professional Software information overrules the BlackBerry device information, click
Server Wins.
•To specify that the BlackBerry device information overrules the BlackBerry Professional Software information, click
Device Wins.
6. Click Apply.
Turn off task synchronization for a specific user account
1. In the BlackBerry® Manager, click the Users tab.
2. Double-click the user account.
3. In the left pane, click PIM Sync.
4. In the Tasks section, in the Synchronization Enabled drop-down list, click False.
5. Click Apply.
Customizing memo synchronization
Customize memo synchronization for all user accounts
1. In the BlackBerry® Manager, click the Home tab.
2. Click Edit Global Properties.
3. In the left pane, click Global PIM Sync.
4. In the Memos section, in the Synchronization Type drop-down list, click one of the following synchronization options:
• To synchronize memo data from the BlackBerry® Professional Software to the BlackBerry device only, click Server
to Device.
• To synchronize memo data from the BlackBerry device to the BlackBerry Professional Software only, click Device
to Server.
• To synchronize memo data from the BlackBerry device to the BlackBerry Professional Software and from the
BlackBerry Professional Software to the BlackBerry device, click Bidirectional.
Administration Guide Customizing memo synchronization
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