Blackbe;rry PRD-10459-005 - Enterprise Server For Novell... Operator's manual

BlackBerry Enterprise Server for
Novell GroupWise
Version: 5.0 | Service Pack: 1
Installation and Configuration Guide

Published: 2011-05-16
SWD-1034081-0516044412-001

Contents
1 Overview: BlackBerry Enterprise Server........................................................................................................... 5
2Planning a BlackBerry Enterprise Server installation........................................................................................ 6
Installing all BlackBerry Enterprise Server components on one computer...................................................... 6
Installing the BlackBerry Administration Service.............................................................................................. 6
Installing the BlackBerry Attachment Service................................................................................................... 7
Installing the BlackBerry Collaboration Service................................................................................................ 7
Installing the BlackBerry MDS Connection Service........................................................................................... 8
Installing the BlackBerry MDS Integration Service........................................................................................... 8
Installing the BlackBerry Monitoring Service.................................................................................................... 9
Installing the BlackBerry Router....................................................................................................................... 9
3Hardware requirements: BlackBerry Enterprise Server.................................................................................... 10
4 System requirements........................................................................................................................................ 11
System requirements: BlackBerry Enterprise Server........................................................................................ 11
System requirements: BlackBerry Administration Service and BlackBerry Web Desktop Manager................ 11
System requirements: BlackBerry Enterprise Server databases....................................................................... 12
System requirements: BlackBerry Attachment Service.................................................................................... 13
System requirements: BlackBerry Collaboration Service.................................................................................. 14
System requirements: BlackBerry MDS Connection Service............................................................................ 14
System requirements: BlackBerry MDS Integration Service............................................................................. 15
System requirements: BlackBerry Monitoring Service..................................................................................... 15
System requirements: BlackBerry Router......................................................................................................... 16
System requirements: Computers for BlackBerry Web Desktop Manager, BlackBerry Administration
Service, and BlackBerry Monitoring Service users............................................................................................ 16
System requirements: Messaging server.......................................................................................................... 17
System requirements: Firewall......................................................................................................................... 17
System requirements: Instant messaging server.............................................................................................. 17
Supported features and environments............................................................................................................. 18
Unsupported environments.............................................................................................................................. 18
5 Preinstallation tasks.......................................................................................................................................... 20
Configuring a messaging environment............................................................................................................. 20
Generate the trusted application key and configuration file.................................................................... 20
Confirm that the trusted application key generated successfully............................................................. 20
Protecting the communication between the BlackBerry Enterprise Server and the Novell GroupWise
POAs.......................................................................................................................................................... 21

Import the certificate that the certification authority signed................................................................... 21
Configuring connections for the BlackBerry Enterprise Server databases....................................................... 22
Specifying permissions when you connect to the BlackBerry Enterprise Server databases using
Windows authentication or Microsoft SQL Server authentication............................................................ 22
Configuring authentication to the BlackBerry MDS Integration Service database.................................... 23
Create a BlackBerry Configuration Database............................................................................................. 24
Install the SNMP service for monitoring by the BlackBerry Monitoring Service.............................................. 25
Creating a BlackBerry Administration Service pool using DNS round robin that includes the BlackBerry
Web Desktop Manager..................................................................................................................................... 26
Creating a BlackBerry MDS Integration Service pool........................................................................................ 26
Create the DNS record for a BlackBerry Administration Service instance or BlackBerry MDS Integration
Service instance................................................................................................................................................ 27
Persistent socket connections for the BlackBerry Collaboration Service......................................................... 28
Applications that are installed with the BlackBerry Enterprise Server components........................................ 28
6 Installing the BlackBerry Enterprise Server software....................................................................................... 30
Prerequisites: Installing the BlackBerry Enterprise Server software................................................................ 30
Install the BlackBerry Enterprise Server software............................................................................................ 31
Specifying a name for the BlackBerry Administration Service pool during the installation process......... 33
Install a BlackBerry Enterprise Server component on a computer that is separate from the computer that
hosts the BlackBerry Enterprise Server............................................................................................................ 33
Install a standalone BlackBerry Router............................................................................................................. 35
Install the BlackBerry Monitoring Service software.......................................................................................... 35
7 Installing a standby BlackBerry Enterprise Server............................................................................................ 37
Install a standby BlackBerry Enterprise Server................................................................................................. 37
8 Postinstallation tasks........................................................................................................................................ 40
Test the BlackBerry Enterprise Server installation............................................................................................ 40
Install the BlackBerry database notification system......................................................................................... 40
Best practice: Running the BlackBerry Enterprise Server................................................................................. 41
Configure the BlackBerry Administration Service instances in the pool to communicate across network
subnets............................................................................................................................................................. 41
Log in to the BlackBerry Administration Service for the first time................................................................... 42
There is a problem with this website's security certificate....................................................................... 42
Configuring a computer for monitoring............................................................................................................ 43
Configure the SNMP service for monitoring.............................................................................................. 43
Configure the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server........................ 44
Configuring communication with distributed components.............................................................................. 44

Connecting to a BlackBerry Attachment Service....................................................................................... 44
Connecting to a BlackBerry Router............................................................................................................ 47
Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry MDS
Integration Service..................................................................................................................................... 49
Restrict database permissions for the BlackBerry Attachment Service............................................................ 49
Configuring minimum Microsoft SQL Server permissions for the Windows account....................................... 50
Configure minimum Microsoft SQL Server permissions for the Windows account.................................. 51
Changing the BlackBerry Configuration Database............................................................................................ 51
9 Adding or removing BlackBerry Enterprise Server components....................................................................... 52
Add or remove a BlackBerry Enterprise Server component............................................................................. 54
Remove BlackBerry Enterprise Server component information from the BlackBerry Configuration
Database........................................................................................................................................................... 56
10 Removing the BlackBerry Enterprise Server software...................................................................................... 57
Remove the BlackBerry Enterprise Server software......................................................................................... 57
Delete registry keys.......................................................................................................................................... 57
BlackBerry Enterprise Server registry keys................................................................................................ 57
Removing the BlackBerry database notification system................................................................................... 58
Remove the BlackBerry database notification system from a BlackBerry Configuration Database.......... 58
Remove the BlackBerry database notification system from all BlackBerry Configuration Database
instances.................................................................................................................................................... 58
11 Troubleshooting the BlackBerry Enterprise Server installation process........................................................... 59
Failed to write License Key to the Database..................................................................................................... 59
Previous version detected but no database available...................................................................................... 59
The BlackBerry Enterprise Server does not connect to Novell GroupWise as a trusted application................ 60
A third-party tool did not install and the BlackBerry Enterprise Server setup application closed................... 60
The BlackBerry Monitoring Service cannot monitor events............................................................................. 60
You cannot determine the BlackBerry Attachment Connector that the BlackBerry Enterprise Server or the
BlackBerry MDS Connection Service uses......................................................................................................... 61
Various BlackBerry Enterprise Server components do not start...................................................................... 62
You cannot access the BlackBerry Administration Service............................................................................... 62
You cannot create a user account in the BlackBerry Administration Service................................................... 63
The BlackBerry Administration Service pool name is the same as the FQDN of the host computer................ 63
The text in the license agreement is not readable........................................................................................... 63
12 Glossary............................................................................................................................................................ 65
13 Provide feedback.............................................................................................................................................. 68

14 Legal notice....................................................................................................................................................... 69

Overview: BlackBerry Enterprise Server 1
The BlackBerry® Enterprise Server is designed to be a secure, centralized link between an organization's wireless
network, communications software, applications, and BlackBerry devices. The BlackBerry Enterprise Server
integrates with your organization's existing infrastructure, which can include messaging and collaboration software,
calendar and contact information, wireless Internet and intranet access, and custom applications, to provide
BlackBerry device users with mobile access to your organization's resources.
The BlackBerry Enterprise Server supports AES and Triple DES encryption to protect and ensure the integrity of
wireless data that is transmitted between the BlackBerry Enterprise Server components and BlackBerry devices. You
can select from more than 450 IT policy rules that you can configure to control the features of the BlackBerry devices
that are used in your organization's environment.
The BlackBerry Enterprise Server supports several optional components and configurations to meet your
organization's requirements. The BlackBerry Collaboration Service integrates with supported third-party instant
messaging servers to permit users to access your organization's instant messaging system from their BlackBerry
devices using the BlackBerry instant messaging client. The BlackBerry MDS Integration Service supports custom
application development and distribution. You can configure the BlackBerry Enterprise Server and the BlackBerry
Enterprise Server components to support high availability to enhance the consistency and reliability of your
organization's environment.
You can manage the BlackBerry Enterprise Server, BlackBerry devices, and user accounts using the BlackBerry
Administration Service, a web application that is accessible from any computer that can access the computer that
hosts the BlackBerry Administration Service. You can use the BlackBerry Administration Service to manage a
BlackBerry Domain, which consists of one or more BlackBerry Enterprise Server instances and remote components
that use a single BlackBerry Configuration Database.
Installation and Configuration Guide Overview: BlackBerry Enterprise Server
5

Planning a BlackBerry Enterprise Server
installation
2
You can install all BlackBerry® Enterprise Server components on one computer, or you can install specific components
on separate computers. You should consider any impact to system resources before you decide where to install the
components.
You install all components on one computer if you do not plan to activate many BlackBerry devices, if you determine
that the computer can manage the volume of traffic for the BlackBerry Enterprise Server components, and if it is
acceptable that the computer has direct access to the Internet, without being located in the DMZ.
If you want to configure high availability, you must install an additional BlackBerry Enterprise Server on a computer
that is separate from the computer that hosts the primary BlackBerry Enterprise Server. During the installation
process, you specify that the duplicate BlackBerry Enterprise Server is the standby BlackBerry Enterprise Server.
For performance information, see the BlackBerry Enterprise Server Performance Benchmarking Guide.
For more information about high availability, see the BlackBerry Enterprise Server Planning Guide.
Installing all BlackBerry Enterprise Server components on
one computer
If you want to evaluate the BlackBerry® Enterprise Server or complete a BlackBerry Enterprise Server installation for
a small number of users, you can install all the BlackBerry Enterprise Server components on the same computer.
During the installation process you can choose to install the BlackBerry Collaboration Service, BlackBerry MDS
Integration Service, BlackBerry Monitoring Service, and BlackBerry® Web Desktop Manager with the BlackBerry
Enterprise Server. All of the other BlackBerry Enterprise Server components are installed automatically when you
install the BlackBerry Enterprise Server. The BlackBerry MDS Integration Service is an optional component that you
require only if you want users to use BlackBerry® MDS Runtime Applications on BlackBerry devices.
Installing the BlackBerry Administration Service
The BlackBerry® Administration Service permits you to manage a BlackBerry Domain through a web-based
application. A BlackBerry Domain consists of one BlackBerry Configuration Database and all BlackBerry® Enterprise
Server instances and remote components that use the BlackBerry Configuration Database.
You can install the BlackBerry Administration Service with other BlackBerry Enterprise Server components or by itself
on a separate computer. You can install the BlackBerry Administration Service on a separate computer to limit the
impact that the BlackBerry Administration Service might have on system resources and to prevent administrators in
your organization from accessing any part of the computer that hosts the BlackBerry Enterprise Server. If you install
the BlackBerry Administration Service before you install a BlackBerry Enterprise Server, the installation process can
create and populate the BlackBerry Configuration Database.
Installation and Configuration Guide Planning a BlackBerry Enterprise Server installation
6

When you install the BlackBerry Administration Service, you can install the BlackBerry® Web Desktop Manager and
select whether you want administrators to use Windows® authentication or BlackBerry Administration Service
authentication to log in to the BlackBerry Administration Service. You must verify that all administrators have access
to the BlackBerry Administration Service web address (https://<computer_name>:<port>/webconsole/app).
Installing the BlackBerry Attachment Service
The BlackBerry® Attachment Service converts supported attachments into a format that users can view on their
BlackBerry devices. By default, the BlackBerry® Enterprise Server includes the BlackBerry Attachment Service.
The BlackBerry Attachment Service might use increased system resources when it processes numerous conversion
requests simultaneously. If you want to increase the number of conversion requests that can occur concurrently
without impacting message delivery, you can install a BlackBerry Attachment Service on a computer that is separate
from the computer that hosts the BlackBerry Enterprise Server.
You can connect multiple BlackBerry Enterprise Server instances and BlackBerry MDS Connection Service instances
to a BlackBerry Attachment Service instance.
When you install the BlackBerry Attachment Service on a computer that is separate from the computer that hosts
the BlackBerry Enterprise Server, the installation process installs the BlackBerry Attachment Service and BlackBerry
Controller. The BlackBerry Controller monitors the BlackBerry Attachment Service and restarts it if it stops responding.
Installing the BlackBerry Collaboration Service
The BlackBerry® Collaboration Service provides an encrypted connection between your organization's instant
messaging server and the collaboration client on the BlackBerry device so that users can start and manage instant
messaging conversations on their BlackBerry devices.
If you want to maximize the number of sockets available so that the BlackBerry Collaboration Service can respond
to more requests from the collaboration clients, you can install the BlackBerry Collaboration Service by itself on a
computer that is separate from the computer that hosts the BlackBerry® Enterprise Server.
If you install the BlackBerry Collaboration Service on a separate computer, the installation process installs the
BlackBerry Collaboration Service and BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry
Collaboration Service and restarts it if it stops responding.
You can connect multiple BlackBerry Enterprise Server instances to a BlackBerry Collaboration Service instance.
A different type of BlackBerry Collaboration Service exists for each instant messaging environment. For example, a
BlackBerry Collaboration Service exists for Microsoft® Office Communications Server 2007, and a different BlackBerry
Collaboration Service exists for IBM® Lotus® Sametime®. You can install only one type of BlackBerry Collaboration
Service in your organization's environment. Users can use only one type of collaboration client on their BlackBerry
devices.
Installation and Configuration Guide Installing the BlackBerry Attachment Service
7

Installing the BlackBerry MDS Connection Service
The BlackBerry® MDS Connection Service provides users with access to online content and applications on your
organization's intranet or the Internet. By default, the BlackBerry® Enterprise Server includes the BlackBerry MDS
Connection Service.
The BlackBerry MDS Connection Service might use increased system resources when it processes content requests.
If you want to minimize the impact this has on message delivery, you can install the BlackBerry MDS Connection
Service by itself on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server.
You can connect multiple BlackBerry Enterprise Server instances to a BlackBerry MDS Connection Service instance.
When you install the BlackBerry MDS Connection Service on a separate computer, you must assign at least one
BlackBerry Enterprise Server instance to it during the installation process. The BlackBerry MDS Connection Service
uses the BlackBerry Enterprise Server information to connect to the BlackBerry Attachment Service.
When you install the BlackBerry MDS Connection Service on a separate computer, the installation process installs
the BlackBerry MDS Connection Service and BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry
MDS Connection Service and restarts it if it stops responding.
Installing the BlackBerry MDS Integration Service
The BlackBerry® MDS Integration Service connects the BlackBerry MDS Runtime Application on BlackBerry devices
to enterprise applications.
The BlackBerry MDS Integration Service might use increased system resources when it processes content requests.
If you want to minimize the impact this has on message delivery, you can install the BlackBerry MDS Integration Service
by itself on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server.
When you install the BlackBerry MDS Integration Service, you must select whether to create a BlackBerry MDS
Integration Service pool, or add the BlackBerry MDS Integration Service instance to an existing pool. The BlackBerry
MDS Integration Service pool permits multiple BlackBerry MDS Integration Service instances to balance the volume
of traffic between them. For more information on BlackBerry MDS Integration Service pools, see the BlackBerry
Enterprise Server Planning Guide.
When you install the BlackBerry MDS Integration Service on a separate computer, the installation process installs
the BlackBerry MDS Integration Service and BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry
MDS Integration Service and restarts it if it stops responding.
The BlackBerry MDS Integration Service stores application data in the BlackBerry MDS Integration Service database.
The setup application installs the BlackBerry MDS Integration Service database on the same database server that
hosts the BlackBerry Configuration Database. You can install multiple BlackBerry MDS Integration Service instances
that can use the same BlackBerry MDS Integration Service database.
During the installation process, you create the administrator account and publisher account for the BlackBerry MDS
Integration Service. The BlackBerry MDS Integration Service uses the administrator account and publisher account
when it publishes applications.
Installation and Configuration Guide Installing the BlackBerry MDS Connection Service
8

Installing the BlackBerry Monitoring Service
The BlackBerry® Monitoring Service monitors BlackBerry® Enterprise Server component activity, and, if configured,
sends notification messages to administrators.
You can install only one BlackBerry Monitoring Service in each BlackBerry Domain in your organization's environment.
The BlackBerry Monitoring Service stores its data in its own database. The BlackBerry Monitoring Service can monitor
all BlackBerry Enterprise Server instances in your organization's environment including remote BlackBerry Enterprise
Server instances and components.
You can install the BlackBerry Monitoring Service database on the computer that hosts the BlackBerry Monitoring
Service, on the database server that hosts the BlackBerry Configuration Database, or on another database server.
You can install the BlackBerry Monitoring Service database on a database server that does not host the BlackBerry
Configuration Database if you want the BlackBerry Monitoring Service database to be available when the BlackBerry
Configuration Database is unavailable, if your organization's system resources are limited, or if you want to run
reports frequently.
Installing the BlackBerry Router
The BlackBerry® Router connects to the wireless network and sends data to and from BlackBerry devices.
You can install a BlackBerry Router with other BlackBerry® Enterprise Server components or by itself on a separate
computer. You can install the BlackBerry Router on a computer that is separate from the computer that hosts the
BlackBerry Enterprise Server if you want to install the BlackBerry Router in the DMZ, or to install standby BlackBerry
Router instances as failover components in case the primary BlackBerry Router is unavailable.
You can connect multiple BlackBerry Enterprise Server instances to a BlackBerry Router instance.
If you install the BlackBerry Router on a separate computer, the installation process installs the BlackBerry Router
and BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry Router and restarts it if it stops
responding.
Installation and Configuration Guide Installing the BlackBerry Monitoring Service
9

Hardware requirements: BlackBerry Enterprise
Server
3
The following are requirements for a BlackBerry® Enterprise Server and the BlackBerry Enterprise Server components
that you install on a single computer, and excludes the BlackBerry Collaboration Service and the BlackBerry MDS
Integration Service. The requirements are for a BlackBerry Enterprise Server environment that includes users that
receive 50 to 100 email messages each day.
Item Requirement
BlackBerry Enterprise Server that
supports up to 200 users
• Single processor, 2.0 GHz Intel® Xeon® (two processors recommended)
• 2 GB of memory
• 64-bit operating system: Two 64 GB drives (minimum), RAID 1
• 32-bit operating system: Two 36 GB drives (minimum), RAID 1
• Disk space for the BlackBerry Enterprise Server and BlackBerry
Administration Service: 550 MB
• Disk space for log files: Approximately 2 MB per user per day (100 email
messages per user)
BlackBerry Enterprise Server that
supports up to 500 users
• Two processors, 2.0 GHz Intel Xeon
• 2 GB of memory
• 64-bit operating system: Two 64 GB drives (minimum), RAID 1
• 32-bit operating system: Two 36 GB drives (minimum), RAID 1
• Disk space for the BlackBerry Enterprise Server and BlackBerry
Administration Service: 550 MB
• Disk space for log files: Approximately 2 MB per user per day (100 email
messages per user)
Installation and Configuration Guide Hardware requirements: BlackBerry Enterprise Server
10

System requirements 4
For information about calculating hardware requirements, visit www.blackberry.com/go/serverdocs to see the
BlackBerry Enterprise Server Capacity Calculator and BlackBerry Enterprise Server Performance Benchmarking Guide.
System requirements: BlackBerry Enterprise Server
Item Requirement
operating system Any of the following operating systems:
• Windows Server® 2008 SP2 (32-bit or 64-bit)
• Windows Server 2008 R2
• Windows Server 2008 R2 SP1
Novell® GroupWise® SOAP API For security conscious customers, it is a best practice to turn on SSL in the
Novell GroupWise POA, to encrypt communication between the
BlackBerry® Enterprise Server and the Novell GroupWise POA.
Customers who want to reduce the memory leak described in DT503356
can turn off SSL on the Novell GroupWise POA.
database conditions for the
BlackBerry MDS Integration Service
A database server that hosts the BlackBerry Configuration Database
static IP address for the computer To install the BlackBerry MDS Integration Service or the BlackBerry
Administration Service in a pool, a static IP address for the computer that
hosts the component
browser Windows® Internet Explorer® 6.0 to 8.0 with language preferences
configured to display encoded web pages
media player If using Windows Server 2008, to support audio attachments, Windows
Media® Format SDK (for more information, visit support.microsoft.com to
read article 972098)
network proximity A high-speed, switched connection between the BlackBerry Enterprise
Server and the messaging servers
monitoring To support the BlackBerry Monitoring Service, the SNMP service must be
running
System requirements: BlackBerry Administration Service
and BlackBerry Web Desktop Manager
The following system requirements apply when you install the BlackBerry® Administration Service and BlackBerry®
Web Desktop Manager on a computer that is separate from the computer that hosts the BlackBerry® Enterprise
Server.
Installation and Configuration Guide System requirements
11

Item Requirement
operating system Any of the following operating systems:
• Windows Server® 2008 SP2 (32-bit or 64-bit)
• Windows Server 2008 R2
• Windows Server 2008 R2 SP1
• Microsoft® hotfix 955839 installed on the computer that hosts the
BlackBerry Administration Service and BlackBerry Web Desktop
Manager
browser Windows® Internet Explorer® version 6.0 to 8.0 with the following settings:
• language preferences configured to display encoded web pages
• the BlackBerry Administration Service and BlackBerry Web Desktop
Manager web sites assigned to the local intranet or trusted sites
security zone
hardware load balancer If you configure high availability for the BlackBerry Administration Service
using a hardware load balancer, you must implement session persistence
for SSL connections. For information on how to implement session
persistence, contact the vendor of your hardware load balancer.
outgoing data connection For the BlackBerry Administration Service, an HTTPS connection using port
number 443
System requirements: BlackBerry Enterprise Server
databases
Item Requirement
database management system Any of the following database management systems:
• MSDE 2000 SP3
• Microsoft® SQL Server® 2005 SP3 (32-bit or 64-bit)
• Microsoft SQL Server 2005 SP4 (32-bit or 64-bit)
• Microsoft SQL Server 2005 Express Edition SP3
• Microsoft SQL Server 2008 SP1 (32-bit or 64-bit)
• Microsoft SQL Server 2008 Express Edition SP1 (32-bit or 64-bit)
For all versions of the Microsoft SQL Server earlier than Microsoft SQL Server
2005 SP3, install the security update described in Microsoft Security Bulletin
MS09-004 (for more information, visit technet.microsoft.com to read article
960082).
collation setting To configure collation settings, the following conditions:
• database server collation configured to default case-insensitive
Installation and Configuration Guide System requirements: BlackBerry Enterprise Server databases
12

Item Requirement
• BlackBerry® Configuration Database collation configured to default case-
insensitive
• collation must be the same for the Microsoft SQL Server instance and the
database server that hosts the BlackBerry database notification system
(BlackBerry Configuration Database)
• default collations are suggested though non-default collations are supported
(for more information, visit www.blackberry.com/btsc to read articles
KB04785 and KB15534)
database connectivity TCP/IP network protocols turned on
database mirroring To support database mirroring for the BlackBerry Configuration Database or
BlackBerry MDS Integration Service database, the following conditions:
• the database server must be Microsoft SQL Server 2005 SP3 Enterprise
Edition or Standard Edition (32-bit or 64-bit), Microsoft SQL Server 2005 SP4
Enterprise Edition or Standard Edition (32-bit or 64-bit), or Microsoft SQL
Server 2008 SP1 Enterprise Edition or Standard Edition (32-bit or 64-bit)
• the mirror database must reside on a different computer from the principal
database
• the Microsoft SQL Server instances for both the principal and mirrored
databases must be the same version and edition
• only use static port number 1433
• do not use named instances
• the SQL Server Browser service must be running
• the Named Pipes option must be turned off in the Microsoft SQL Server
Native Client on the computers that host the BlackBerry® Enterprise Server
instances
database transactional
replication
To support database transactional replication for the BlackBerry Configuration
Database or BlackBerry MDS Integration Service database, the following
conditions:
• the database server must be Microsoft SQL Server 2005 SP3 or later
• the database server that hosts the replicated database must use the same
version and edition as the database server that hosts the principal database
System requirements: BlackBerry Attachment Service
The following system requirements apply when you install the BlackBerry® Attachment Service on a computer that
is separate from the computer that hosts the BlackBerry® Enterprise Server.
Item Requirement
operating system Any of the following operating systems:
Installation and Configuration Guide System requirements: BlackBerry Attachment Service
13

Item Requirement
• Windows Server® 2008 SP2 (32-bit or 64-bit)
• Windows Server 2008 R2
• Windows Server 2008 R2 SP1
media player If using Windows Server 2008, to support audio attachments, Windows
Media® Format SDK (for more information, visit support.microsoft.com to
read article 972098)
browser Windows® Internet Explorer® version 6.0 to 8.0 with language preferences
configured to display encoded web pages
System requirements: BlackBerry Collaboration Service
The following system requirements apply when you install the BlackBerry® Collaboration Service on a computer that
is separate from the computer that hosts the BlackBerry® Enterprise Server.
Item Requirement
operating system Any of the following operating systems:
• Windows Server® 2008 SP2 (32-bit or 64-bit)
• Windows Server 2008 R2
• Windows Server 2008 R2 SP1
IBM® Lotus® Sametime® IP address of the computer that hosts the BlackBerry Collaboration Service added
to the CommunityConnectivity document on the IBM Lotus Sametime server
Novell® GroupWise®
Messenger
SSL authentication turned on for the Novell GroupWise Messenger agents on the
Novell GroupWise Messenger server
Microsoft® Office Live
Communications Server 2005
or Microsoft® Office
Communications Server 2007
The latest Microsoft hotfixes installed
System requirements: BlackBerry MDS Connection Service
The following system requirements apply when you install the BlackBerry® MDS Connection Service on a computer
that is separate from the computer that hosts the BlackBerry® Enterprise Server.
Item Requirement
operating system Any of the following operating systems:
• Windows Server® 2008 SP2 (32-bit or 64-bit)
• Windows Server 2008 R2
• Windows Server 2008 R2 SP1
Installation and Configuration Guide System requirements: BlackBerry Collaboration Service
14

Item Requirement
RSA® Authentication Agent To support enhanced network authentication (optional), RSA®
Authentication Agent version 5.0 for Windows®
memory One of the following:
• if you install a central push server and less than 1000 user accounts, a
minimum of 1024 MB
• if you install a central push server and more than 1000 user accounts,
a minimum of 3 GB
• if you do not install a central push server, a minimum of 512 MB
System requirements: BlackBerry MDS Integration Service
The following system requirements apply when you install the BlackBerry® MDS Integration Service on a computer
that is separate from the computer that hosts the BlackBerry® Enterprise Server.
Item Requirement
operating system Any of the following operating systems:
• Windows Server® 2008 SP2 (32-bit or 64-bit)
• Windows Server 2008 R2
• Windows Server 2008 R2 SP1
database conditions A database server that also hosts the BlackBerry Configuration Database
static IP address To support the BlackBerry MDS Integration Service pool, a static IP address
for the computer
System requirements: BlackBerry Monitoring Service
The following system requirements apply when you install the BlackBerry® Monitoring Service on a computer that
is separate from the computer that hosts the BlackBerry® Enterprise Server.
Item Requirement
operating system Any of the following operating systems:
• Windows Server® 2008 SP2 (32-bit or 64-bit)
• Windows Server 2008 R2
• Windows Server 2008 R2 SP1 (For more information, visit
www.blackberry.com/btsc to read article KB26571)
SNMP The SNMP service running on the computer that hosts the BlackBerry Enterprise
Server
browser Windows® Internet Explorer® version 6.0 to 8.0 with the following conditions:
• support for JavaScript®
Installation and Configuration Guide System requirements: BlackBerry MDS Integration Service
15

Item Requirement
• cookies turned on
wireless modem To send notification messages as SMS text messages from the BlackBerry
Monitoring Service to BlackBerry devices, an SMS wireless modem connected to
the computer that accepts the AT command set. For more information about SMS
wireless modems recommended for the BlackBerry Monitoring Service, visit
www.blackberry.com/btsc to read article KB19504.
System requirements: BlackBerry Router
To install the BlackBerry® Router on a computer that is separate from the computer that hosts the BlackBerry®
Enterprise Server, any of the following operating systems:
• Windows Server® 2008 SP2 (32-bit or 64-bit)
• Windows Server 2008 R2
• Windows Server 2008 R2 SP1
System requirements: Computers for BlackBerry Web
Desktop Manager, BlackBerry Administration Service, and
BlackBerry Monitoring Service users
Item Requirement
browser • Windows® Internet Explorer® 7.0 to 8.0
• Mozilla® Firefox® 3.6
• Safari 4 for Mac
• Google Chrome™ 4
Windows Internet Explorer 7 or later provides optimal support for
BlackBerry® Web Desktop Manager features and BlackBerry Administration
Service features. Depending on the browser that you use, the BlackBerry
Web Desktop Manager and BlackBerry Administration Service might not
recognize BlackBerry devices and the browser might prevent you from
activating devices that are connected to the computer, backing up and
restoring device data, or adding or updating device applications.
browser settings for Windows
Internet Explorer
To support browser access, you must configure the following settings:
• language preferences configured to display encoded web pages
• Microsoft hotfix 955839 installed on the users' computers to make sure
the correct time zones are displayed
• the following settings turned on to support Microsoft® ActiveX®:
• Automatic prompting for Microsoft ActiveX controls
Installation and Configuration Guide System requirements: BlackBerry Router
16

Item Requirement
• Download signed Microsoft ActiveX controls
• Run Microsoft ActiveX controls and plug-ins
• Script Microsoft ActiveX controls marked safe for scripting
• support for JavaScript®
• cookies turned on
• support for TLS or SSL
• the SSL certificate installed to permit trusted connections to the
BlackBerry Administration Service
• if using Windows Vista®, the BlackBerry Administration Service web
address added as a trusted web site and Enable protected mode
cleared
browser settings for Firefox, Safari,
and Google Chrome
To support browser access, you must configure the following settings:
• support for JavaScript
• cookies turned on
• support for TLS or SSL
• to permit trusted connections to the BlackBerry Administration
Service, the SSL certificate installed
System requirements: Messaging server
Any of the following messaging servers located in close proximity to where you want to install the primary BlackBerry®
Enterprise Server:
• Novell® GroupWise® 8.0.1 HP1
System requirements: Firewall
To install the BlackBerry® Enterprise Server, configure a firewall or proxy firewall with the following conditions:
• exclusive use of port 3101 to open and maintain an outbound, bidirectional TCP/IP connection to an external
server
• support for resolving Internet addresses that use DNS
• for proxy firewalls, transparency of the proxy server
System requirements: Instant messaging server
To install the BlackBerry® Enterprise Server, any of the following instant messaging servers:
• IBM® Lotus® Sametime® 7.0 Community Server
• IBM Lotus Sametime 7.5 Community Server
• IBM Lotus Sametime 8.0 Community Server
• IBM Lotus Sametime 8.0.1 Community Server
Installation and Configuration Guide System requirements: Messaging server
17

• IBM Lotus Sametime 8.0.2 Community Server
• IBM Lotus Sametime 8.5 Community Server
• Microsoft® Office Live Communications Server 2005 SP1 Standard or Enterprise
• Microsoft® Office Communications Server 2007 Standard or Enterprise
• Novell® GroupWise® Messenger 2.0 or later
Supported features and environments
Item Description
virtual environment The BlackBerry® Enterprise Server and BlackBerry Enterprise Server
components support VMware® Infrastructure 3.5 and VMware vSphere® 4.
enhanced network authentication The BlackBerry Enterprise Server and BlackBerry Enterprise Server
components support RSA® Authentication Agent 5.0 for Windows®.
IP BlackBerry Enterprise Server components support only IPv4 for TCP/IP
connections.
SNMP monitoring The BlackBerry Enterprise Server and BlackBerry Enterprise Server
components support the SNMP service.
remote access The BlackBerry Enterprise Server and BlackBerry Enterprise Server
components support remote access by administrators who use Remote
Desktop Connection.
Unsupported environments
Item Description
DMZ The BlackBerry® Enterprise Server and BlackBerry Enterprise Server
components, with the exception of the BlackBerry Router, do not support
installation in a DMZ.
messaging server The BlackBerry Enterprise Server and BlackBerry Enterprise Server
components do not support installation on the same computer as the
messaging server.
instant messaging server Any of the following environments:
• If you configure the BlackBerry Enterprise Server for high availability,
the primary BlackBerry Enterprise Server instance and standby
BlackBerry Enterprise Server instance do not support more than one
type of instant messaging server in a BlackBerry Enterprise Server pair.
For example, if you install the BlackBerry Collaboration Service for use
with Microsoft® Office Communications Server 2007 on the primary
Installation and Configuration Guide Supported features and environments
18