Blackbe;rry Sales Client for SAP CRM User manual

For RIM and BlackBerry partner use only.
©2009 Research In Motion Limited. All Rights Reserved. www.blackberry.com
BlackBerry Sales Client for
SAP CRM
Known Issues List
Version 1.1

©2009 Research In Motion Limited. All rights reserved. www.blackberry.com
NOTE
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Document ID: 25830474

BlackBerry Sales Client for SAP CRM 3 of 4
For RIM and BlackBerry partner use only.
©2009 Research In Motion Limited. All Rights Reserved. www.blackberry.com
Known issues
Accounts, contacts, and leads
DPI225166
DPI224752
DPI224706
In some cases, the lead notification count might not accurately reflect the number of new leads
on your device.
DPI224919
If you add a business partner to a lead or activity transaction, you might not be able to remove
this business partner.
DPI224890
If the BlackBerry Sales Client for SAP CRM closes unexpectedly, some of the data on your
device might not be synchronized correctly with your organization’s SAP CRM.
DPI224056
If a lead has the same account in multiple partner functions, the lead might be duplicated in the
leads list.
DPI223429
DPI223839
If you open the accounts screen, navigate to other screens, and then press the Escape key,
your device might not display the last screen that was displayed.
User interface
DPI224857
Your device might not highlight arrows on various screens in the application.
DPI224281
If you change the display language, your device might not display the MDS Control Center icon
on the Home screen for a few moments.
Security
DPI224931
If you have Content Protection enabled in your BlackBerry device, the data in the BlackBerry
Sales Client for SAP CRM will still not be encrypted.
DPI224635
If you your password in the BlackBerry Sales Client for SAP CRM before changing the password
in your organization’s SAP CRM, your new password might not be accepted as quickly as
expected.
Workaround: Change your password in your organization’s SAP CRM before changing the
password through the application on your device.
Miscellaneous
DPI225946
If you try to uninstall the application on the Applications screen in the Advanced Options, the
subscription is not removed on the AG or the DOE.
Workaround: Uninstall the application using the control centre.
DPI225167
DPI225026
DPI225011
DPI224992
If you edit an object in the BlackBerry Sales Client for SAP CRM while the same object is being
edited in your organization’s SAP CRM, the application might close unexpectedly.
DPI224569
If you try to remove the application, the subscription might not be removed after you reset your
device.
Workaround: Wait until your device does not display the sending and receiving data indicators.
Dismiss the reset dialog.
DPI224061
You cannot install the BlackBerry Sales Client for SAP CRM using the Desktop Manager.
DPI224453
DPI223911
DPI222424
In some cases, during normal usage of the application, you might receive an error message that
indicates that application data is corrupted. After receiving this message, you will have to
remove and reinstall the application. If you remove and reinsert the battery, some data might be
lost from the BlackBerry Sales Client for SAP CRM.

BlackBerry Sales Client for SAP CRM 4 of 4
For RIM and BlackBerry partner use only.
©2009 Research In Motion Limited. All Rights Reserved. www.blackberry.com
Notes
Do not remove the battery while you are using this application.
CRM administrators should not modify the customization values for CRM Sales after the initial
system setup. Modifying these values after the BlackBerry Sales Client for SAP CRM has been
deployed to users can cause errors in the application including missing or incorrect values in
application views and drop-down lists.
Comments
Send us your comments on release notes and known issues lists: www.blackberry.com/go/rnkilssurvey.