BLIIoT RTU5028E User manual

Network Fault Monitoring Alarm
RTU5028E
User Manual
Version：V1.1
Date：2020-01-07
Shenzhen Beilai Technology Co.,Ltd
Website：https://www.bliiot.com

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Preface
Thanks for choosing BLIIoT Network Fault Monitoring Alarm. These operating
instructions contain all the information you need for operation of RTU5028E.
Copyright
This user manual is owned by Shenzhen Beilai Technology Co., Ltd. No one is
authorized to copy, distribute or forward any part of this document without written
approval of Shenzhen Beilai Technology. Any violation will be subject to legal liability.
Disclaimer
This document is designed for assisting user to better understand the device. As the
described device is under continuous improvement, this manual may be updated or
revised from time to time without prior notice. Please follow the instructions in the
manual. Any damages caused by wrong operation will be beyond warranty.
Revision History
Update Date
Version
Description
2019-07-01
V1.0
First Edition
2020-01-07
V1.1
Optimize configuration software
connection

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Content
1 Product Introduction ...................................................................................................... 5
2 Safety Directions ............................................................................................................ 5
3 Packing List.....................................................................................................................6
4 Features .......................................................................................................................... 6
5 Technical Specifications ............................................................................................... 7
6 Hardware .........................................................................................................................7
6.1 LED Indicators .........................................................................................................7
6.2 Interface ................................................................................................................... 8
6.3 Switch&Button&SIM Card Slot ............................................................................. 8
7 Reset ................................................................................................................................9
8 Configuration Software ................................................................................................10
8.1 Search Device .......................................................................................................10
8.2 Selection .................................................................................................................11
8.3 Basic Settings ........................................................................................................11
8.4 Number Settings................................................................................................... 13
8.5 Alarm Settings ....................................................................................................... 14
8.6 Network Settings...................................................................................................15
8.7 Alarm Record .........................................................................................................17
9 SMS Command............................................................................................................ 18
9.1 Modify Password .................................................................................................. 18
9.2 Time Zone ..............................................................................................................18
9.3 Set the SIM Card Number ...................................................................................19
9.4 Set RTU5028E System Time ..............................................................................19
9.5 Inquiry Current Status ..........................................................................................20
9.6 Set Daily Report Time..........................................................................................20
9.7 Set Interval Report Time ......................................................................................20
9.8 Set Authorized User number...............................................................................21
9.9 Whether to Press * or # to End the Alarm .........................................................21

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9.10 Set Voltage High and Low Limits..................................................................... 21
9.11 Set Alarm Confirmation Time............................................................................ 22
9.12 Set Alarm/Recovery SMS Content.................................................................. 22
9.13 Set Relay Output ................................................................................................ 23
9.14 Set PING Network Device IP............................................................................23
9.15 Set PING External Network IP or Domain Name .......................................... 23
9.16 Set Local Connection .........................................................................................24
9.17 Set Cellular Network Access Parameters .......................................................25
9.18 Enable/Disable Cellular Network ..................................................................... 25
9.19 Set Network Online............................................................................................ 25
9.20 Set Disconnection Reconnection Time ........................................................... 25
9.21 Set Register Package ........................................................................................25
9.22 Set Heartbeat Packet (For Modbus Protocol) ................................................26
9.23 Set Heartbeat Interval ........................................................................................26
9.24 Set Device ID ...................................................................................................... 26
9.25 Set Communication Protocol............................................................................26
9.26 Set Server Address............................................................................................ 27
9.27 Inquiry History Record....................................................................................... 27
9.28 Set Language ......................................................................................................27
9.29 Remote Restart Device..................................................................................... 28
9.30 Remote Factory Reset .......................................................................................28
10 Communication Protocol .......................................................................................... 28
10.1 Modbus Protocol .................................................................................................28
10.2 MQTT Protocol ....................................................................................................29
11 Warranty ......................................................................................................................32
12 Technical Support......................................................................................................32

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1 Product Introduction
The Network Fault Monitoring RTU RTU5028E is special designed for remote
monitoring Ethernet devices communication status and power supply status. It can
detect the Ethernet device fault caused by power supply or network communication. If
network communication fault, it can remote or automatically restart the switch, Router
or device to solve issues, no need maintenance engineer to process, save time and
maintenance costs. Support monitoring up to 7 network devices simultaneously.
The configuration software can be connected via LAN, User-friendly configuration; It
also can be set and inquiry by SMS commands. Moreover, it also supports Modbus
RTU, Modbus TCP and MQTT protocol to connect to cloud Platform, automatic
switching to cellular network when the wired network failed, then monitor the current
status in real time through GSM/3G/4G network.
RTU5028E power failure and network fault monitoring alarm is suitable for classrooms,
public places, hospitals, stations, food warehouses, offices, factories, libraries,
laboratories, etc., and any place that requires and supports power and network
monitoring.
2 Safety Directions
Safe Startup
Do not use the unit when using 4G equipment is prohibited or might
bring disturbance or danger.
Interference
All wireless equipment might interfere network signals of the unit and
influence its performance.

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3 Packing List
4 Features
Network failure + power failure + network cable monitoring, remote monitoring the
status of network device in many aspects;
Support monitoring up to 7 network devices simultaneously;
1 relay output for automatic restart or remote restart of network equipment;
Inbuilt MCU monitoring power supply input voltage value, measure range is
0~36V, no need additional sensor to save cost;
Up to 10 authorized phone numbers to receive specified alarm message;
Can set timer report and automatically send its status/value to the authorized
number;

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Support remotely read 100 historic data via SMS or configuration software;
Support Modbus RTU, Modbus TCP and MQTT protocol, can be connected to
cloud platform;
GSM/GPRS/3G/4G/Ethernet network communication, automatic connect to
cellular network when wired network failed;
Rechargeable backup battery can last 2-3 hours;
Support wall-mounted and DIN35mm DIN rail installation.
5 Technical Specifications
6 Hardware
6.1 LED Indicators
Item
Parameters
Power supply
12VDC, support 9~36VDC
Power consumption
Standby: 100mA@12V; Max: 380mA@12V
Communication method
SMS, GPRS/3G/4G, Ethernet
Protocol
Modbus RTU Over TCP, Modbus TCP, MQTT
GSM/3G/4G
GSM: 850/900/1800/1900MHz
3G: 3G WCDMA
4G LTE: 4G LTE
Ethernet port
1xRJ45, support DHCP dynamic obtain IP or static
fixed IP
Relay output
1 NC relay output; 7A/125VAC, 5A/250VAC,
20A/14VDC
SIM slot
1.8V or 3.0V SIM card
Antenna
SMA antenna interface, 50ohm
Backup battery
3.7V/900mAh(Last 2~3 hours)
Working temperature
-10°C~60°C
Working humidity
95%(No condensation)
Dimension
70mm x 88mm x 30mm

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LED Indicators
When 2G module signal is normal, it flashes slowly (flash every 2
seconds), and flashes quickly when there is no signal (flash every
0.8 seconds);
When the 3G/4G module signal is normal, the light turns off once
every 2 seconds, and when there is no signal, the light turns on
once every 2 seconds, and flashes continuously when transmitting
data
LED light ON when connect power, otherwise it is OFF
Light on when alarm occurs
Light on when relay open
6.2 Interface
Interface instruction
9~36V DC IN
+
DC9~36V positive input
–
DC9~36V negative input
Relay Output
Normally closed relay output, no polarity distinction
Ethernet
1 RJ45
ANT
GSM/3G/4G antenna interface
6.3 Switch&Button&SIM Card Slot
Please use a screwdriver to unscrew the screw of the small cover on the back of
device, and you can see the power switch, reset button (the button has two functions:
1. Upgrade: Press and hold the power on to enter the upgrade mode; 2. Reset: Power
on, press and hold for 3 seconds to reset) and the card slot (Chip faces down when

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installing the SIM card).
7 Reset
1) Power on the device, press and hold the reset button for 3 seconds, and wait for
the power indicator to flash 3 times, indicating that the reset is successful.
2) Reset by SMS command "password+RESET", and return SMS "reset successful"
to indicate successful reset.

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8 Configuration Software
When connecting to the configuration software for the first time, it is recommended to
connect the device to a router with the DHCP automatic IP assignment function; if the
network connected to the device cannot automatically assign IP, the device will use
the following default network parameters after connecting to the network cable and
waiting for 1 minute: IP address 192.168.1.111, subnet mask 255.255.255.0, and
gateway address 192.168.1.1. At this time, please set the computer network
parameters to other IP addresses in the same network segment to connect; if the
device is directly connected to the computer, please use a crossover cable to connect,
and please configure the computer network parameters before connecting the device.
8.1 Search Device
【Search Device】Search all devices in the current LAN. Computer and the device
must be in the same network segment, and the subnet mask must be 255.255.255.0
【Enter】Enter the configuration interface of corresponding device
【Language】Change language
Note: If the device cannot be found, but the fixed IP of the device has been set, you
can directly enter the fixed IP of the device in the IP input field.

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8.2 Selection
【Device Password】Default 1234
【Connection】Configuration after a connection has been established
【Read】
Read the current configuration of the device, please read it before editing the
parameters
【Save】Write the edited parameters into the device, and the edited parameters will
take effect only after saving.
【Export】Export the edited parameters to the computer configuration file
【Import】Import the previously exported configuration file parameters to the current
software.
【Return to search device】After returning to the search device page, you can click
again to enter other device configuration interfaces.
8.3 Basic Settings
【Device ID】The device ID is mainly used in the Modbus server center to distinguish
devices, valid range: 1~255, default is 1.
【SIM Tel Number】The SIM card number installed in the device, can be set up to 22

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digits, which is used for automatic time calibration of the device. If the network port
cannot be connected to the Internet when it is turned on, the device will send a text
message to itself to obtain the time of the SIM card operator.
【Time Zone】When the network port is connected to the Internet, it will automatically
obtain the GMT, and the device will automatically convert to the correct time according
to the selected time zone. Please select the correct time zone according to the current
region of the device; if there is no corresponding time zone, you can also directly enter
the difference in minutes between the current local time and GMT. For example, the
difference between Beijing time and GMT is +480 minutes, then enter "+480".
【SMS Language】Change SMS language.
【Device Name】Description of the device, which is convenient for identifying the
device, and can be set up to 60 characters.
【SMS Daily Report Time】Report the current status of the device at a specific time
every day.
【SMS Interval Report Time】Time interval of reporting, can be set from 0 to 999
hours, the default is 999, which means no report.
【Automatic Reboot Interval Time】Time interval for automatically restart the device,
can be set from 0 to 65535 hours, the default is 160 hours.
【After answering, whether need to press “*” or “#” to stop alarm】When not checked,
the device will not dial again after any one answers the alarm call; when checked, the
device will stop dialing only after the user pressing * or #.
【Modify Password】The device password can be modified, 4 digits are fixed, and the
default password is 1234.

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8.4 Number Settings
【User Tel Number】Each number supports a maximum of 22 digits, please add
country codes, such as "0086".
【Dial】If checked, this number will be dialed when the alarm occurs.
【SMS Report】If checked, the number can receive regular reporting SMS.
【SMS Alarm】If checked, the number can receive alarm SMS.
【SMS Alarm Recovery】If checked, the number can receive recovery SMS.
【Network Connection Failed】If checked, the number can receive SMS when
network connection failure.

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8.5 Alarm Settings
【Channel Name】Name of each device.
【High Alarm SMS】【Low Alarm SMS】【Recover Content】【Alarm Content】The
SMS content sent by the device.
【Threshold High】 【Threshold Low】Once current voltage value higher/lower than
threshold value, SMS content will be sent to authorized numbers.
【Alarm/Recover Verify Time】Default 2 seconds, it means waiting for 2 seconds to
confirm alarm or recovery, to prevent false alarm. Range (0~65535s).
【PING Target Domain Name 1, 2】Two external network domain names or IP can be
set, and the alarm will only be triggered when both external network addresses cannot
be pinged to prevent false alarms.
【PING Target IP】7 network device IP can be set. When set to 0.0.0.0 or
255.255.255.255, it means that the target IP is empty, and the PING test will not be
performed.
【Confirm PING Failure Times】It can be set from 1 to 255, and the default is 3 times,
which means that if PING fails for 3 consecutive times, it will be confirmed as an
alarm.
【Alarm Link Relay】Check it, the alarm will be linked to the relay (linkage method:
the relay is disconnected for 2 seconds during the alarm, and it will be disconnected
again for 2 seconds if it has not recovered after 2 minutes, and it will be disconnected

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for 2 seconds for the last time if it has not recovered after 5 minutes).
8.6 Network Settings
【LAN Settings】
【Obtain IP Address Automatically】The device will automatically obtain an IP
address through DHCP.
【Fixed IP】When checked, the local connection settings can be customized.
【Local IP】【Subnet Mask】【Gateway Address】【Primary DNS Server】【Backup
DNS Server】For local connection related settings, please set them according to the
local area network you are in.
【Communication Protocol】0: off; 1 Modbus RTU protocol; 2 Modbus TCP
protocol; 3 MQTT protocol
【Local Listening Port】The range is 0~65535, and the default port is 1234. The
TCP client in the LAN can connect to the device through this port. After the connection,
the device data can be collected through the Modbus TCP protocol.
【Cellular Network Settings】
【Cellular Network】0 Disabled; 1 Enabled (the cellular network will only be
enabled when the network port fails to connect to the network)

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【Connection Mode】0 TCP; 1 UDP
【APN】【User Name】【Password】The Internet access parameters of the SIM
card.
【Server Settings】
【Server 1 Domain/IP】【Server Port】The main server address, if the device uses
the Modbus RTU protocol to connect to the BLIIoT Cloud Platform, the server address
is modbusrtu.kpiiot.com:4000; if the device uses the Modbus TCP protocol to connect
to the BLIIoT Cloud Platform, the server address is mbtcp.my-m2m. com:6655; if the
device uses the MQTT protocol to connect to BLIIoT Cloud Platform, the server
address is mqtt.my-m2m.com:1883
【Server 2 Domain/IP】【Server Port】Alternate server address, when the first
server address fails to connect, it will automatically connect to the second server
address.
【Server Communication Settings】
【Login Message】The registration package sent by the device to the server when
connecting to the server; when the device uses the MQTT protocol, this item is the
MQTT client identifier (Client ID) and topic name (Topic Name); the default is the
registration code for connecting to the BLIIoT Cloud Platform.
【Login ACK Message】If this item is set, when registering to connect to the server,
the server must send corresponding data to the device, otherwise the device will
consider the registration connection failure.
【Logout Message】When the device receives this data from the server, it will
actively disconnect.
【Heartbeat Message】The heartbeat packet sent by the device to the server to
maintain the link.
【Heartbeat ACK Message】If this item is set, the server must send the
corresponding data to the device when receiving the heartbeat packet. If the device
does not receive the data for 3 times, it will disconnect.
【Heartbeat Interval】The range is 0~9999 seconds, if it is set to 0, it means no
sending, and the default is 60 seconds.
【MQTT Parameter Settings】
【MQTT User Name】【MQTT Password】MQTT protocol connection parameters,
the relevant parameters have been defaulted when connecting to the BLIIoT Cloud
Platform (Default user name is MQTT, the default password is MQTTPW), please do
not modify it.

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【Timer Report Interval Time】The range is 0~65535 seconds, default 60 seconds,
which means that the device will upload data to the server every 60 seconds.
【Reconnection Settings】
【Reconnection Interval Time】The range is 0~65535 seconds, default is 600
seconds, which means that after the cellular network fails to connect to the server, it
will try to connect again at an interval of 600 seconds.
【Offline Reconnection Interval Time】The range is 0~65535 seconds, default is
120 seconds, which means that if the server does not send data to the device for 120
consecutive seconds, it will actively log off and then reconnect to the server.
8.7 Alarm Record
【Record Number】1~65535, marked according to the order of records.
【Date】Current date when recording, year month day.
【Time】The current time when recording, hours minutes seconds.
【Relay Status】The state of the relay at the time of recording is closed or open.
【Record Type】The type of alarm or recovery.
【Device 1~7 Status】【External Network】【External Power】Each status is normal
or abnormal at the time of recording.
【Power Voltage】The external power supply voltage value at the time of recording.

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【Read Record】Read the last 100 historical records.
【Export Record】Export records to CSV format file.
9 SMS Command
1.Default Password is 1234.
2.The device doesn't support PIN Code Protected SIM Card.
3.You can program the device with SMS commands.
4.Remember that commands must be CAPITAL LETTERS. It is PWD not pwd, CAP
not Cap. Don't add spaces or any other character.
5.The PWD in the commands means the password, such as 1234, just enter the
password directly.
6.If the password is correct but the command is incorrect, the device will return: SMS
Format Error, Please check Caps Lock in Command! So please check the Command,
or add the country code before the telephone number or check the input is in
ENGLISH INPUT METHOD and CAPS LOCK. If password incorrect, there is no
response SMS.
7.Once the device received the SMS Command, it will return SMS for confirmation, if
no SMS return, please check your command or resend message.
Some operators use different SMS parameter, the device can't return the SMS
confirmation in rare cases, but the SMS function can still be used.
9.1 Modify Password
Command
Return SMS
Example
PWD+P+new
password
[New password], This is the New
Password, please remember it carefully.
1234P4321 stands for change
password from 1234 to 4321
9.2 Time Zone
When the network port is connected to the Internet when it is turned on, it will
automatically obtain GMT, and the device will automatically convert to the correct time
according to the set time zone.

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Command
Return SMS
Example
Set
PWD+TZ+s+x
s stands for
“+”or”-”,
x stands for min;
Set success!
The minute difference between the time zone
of the equipment and Greenwich Mean Time,
1 time zone=60 min.
Eg:Device located at Beijing east 8 zone, + 480
minutes difference from GMT, SMS command:
1234TZ+480
9.3 Set the SIM Card Number
When the network port cannot be connected to the Internet when it is turned on, it will
automatically adjust the time through SMS. The host number is the SIM card number
installed in the device.
Command
Return SMS
Example
PWD+TEL+x+#
x stand for the unit phone
number, max 22 digits
Set success!
1234TEL[phone]#
Stands for the unit phone number is
13570810254
9.4 Set RTU5028E System Time
Command
Return SMS
Example
Set
PWD+D20xx-yy-zz+Thh:mm
or PWD+Dxxyyzz+Thhmm
Notice:
xx(year),yy(month),zz(day),hh
(hour),mm(minute)
xx(Y)xx(M)xx(D)xx(H)xx
(M)
1234D2018-01-02T03:0
4
1234D180102T0304
Stands for 03:04,
January 2,2018
Inquiry
PWD+D
xx(Y)xx(M)xx(D)xx(H)x
x(M)

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9.5 Inquiry Current Status
Command
Return SMS
Inquiry
PWD+EE
Note: Only set to Ping device IP
and internet IP, the return SMS will
contain network device 1~7 and
internet status
Current time;
Device Name;
External Power Normal/Failure/Voltage
Higher: Current value;
Device 1:Normal/Fault
Device 2:Normal/Fault
Device 3:Normal/Fault
Device 4:Normal/Fault
Device 5:Normal/Fault
Device 6:Normal/Fault
Device 7:Normal/Fault
Internet:Normal/Fault
Network cable:Normal/Fault
GSM Signal Value:
IMEI:
Model:
Version:
9.6 Set Daily Report Time
Command
Return SMS
Set
PWD+DRT+hh:mm
hh stands for hour; mm stands for minute, must
be 2 digits
Daily SMS Report:
hh:mm
Inquiry
PWD+DRT
Delete
PWD+DRTDEL
9.7 Set Interval Report Time
Command
Return SMS
Set
PWD+DT+x
(xxx=001-999hours, must be 3digits, default
Report status every xxx
hours