MobileHelp Touch User manual

MobileHelp Touch |User’s Guide
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SETUP GUIDE FOR MOBILEHELP TOUCH
We thank you for choosing a MobileHelp Medical Alert System and welcome you to
the MobileHelp family.
Congratulations on making a smart choice!
If you have any questions during the setup process, please call our support team at
1-877-827-6207 and select the Technical Support option. See last page for hours
of operation.

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MobileHelp Touch Features
Time, Date &
Local Weather
Enhanced Audio
Speaker
Integrated
Front-facing
Camera
Home
Screen
Help Button
8” Touch Display Status Bar
Android 7.1.2
Connectivity:
- 4G LTE Cellular
- WiFi Enabled
- Bluetooth
- RF 433MHz
**Up to 12 Hour Backup Battery**
Back Home
Power Button
Kickstand USB Charging
Port
Power ButtonON/OFF Switch
Tablet Back Features

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Connecting your MobileHelp Touch
Please perform the following steps when you receive your new MobileHelp Touch:
Step 1. Select a Location
(Please refer to Figure1)
 Plug the USB charging cord into an electrical
outlet that is not controlled by a light switch.
 Plug the other end into the back of the
MobileHelp Touch.
 Switch the ON/OFF switch on the back of your
MobileHelp Touch to the ON position.
(Continued on page 5)
USB
Charging
Cord
Tablet Power
Button
Emergency Response
System ON/OFF Switch
Figure 1

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Step 2. Turning ON your MobileHelp Touch
(Please refer to Figure 2)


Press and hold the Power Button on top of your MobileHelp Touch for 5 seconds
until it powers on. You may see a message pop-up regarding the TEA. It will state
"TEA allow the app TEA to access the USB accessory?"
There will also be a checkbox at the bottom of the
message. If you see this message, please click the box to
check it and then click "OK."
In about 60 seconds, your MobileHelp Touch will be
turned on and the Home Screen will appear.
 If your MobileHelp Touch tablet does not power on,
please contact Technical Support.
 Be sure to keep the Emergency Response System
ON/OFF Switch ON at all times.
 The volume adjustment can be accessed from the
Settings icon button on the Home Screen.
Figure 2

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Welcome Tutorial
 When your MobileHelp Touch powers on for the rst time, it will launch a Welcome Tutorial
to get you started.
 You can reset the tutorial at any time by clicking on the Settings icon on the Home Screen
and then selecting Reset Tutorial.
 Follow the instructions on the screen and click Next to go to the next screen until you are
done with the tutorial.

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Home Screen
The following icons are available on your Home Screen. For more information, please
review the specic sections in the user guide pertaining to the icons. If you have any
questions, please call our support team at 1-877-827-6207 and select the Technical
Support option. See last page for hours of operation.
MobileVitals (Optional)
Help Button
Reminders (Optional)
Amwell (Optional)
Messaging
Education (Optional)
Gallery
Apps

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MobileHelp Connect: Getting Started
You received an email when you purchased your MobileHelp Touch with the subject line
“Welcome to MobileHelp Connect.” Follow the directions provided in this email to login to
your MobileHelp Connect account, using a device that is not your MobileHelp Touch.
The MobileHelp Connect web portal powers the Messaging, Gallery, Reminders and
MobileVitals (if purchased) apps on your MobileHelp Touch. You will need to login to your
MobileHelp Connect account to access these features.
Open the URL and use the User ID and Password
we have provided to login to MobileHelp
Connect. This MobileHelp Connect account has
already synced with your MobileHelp Touch. A
copy of the MobileHelp Connect User Guide is
located in the “Help” section of your MobileHelp
Connect Portal.

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MobileHelp Connect: Adding Contacts to Your Circle
With MobileHelp Connect and MobileHelp Touch, you are able to invite family members,
friends, caregivers, and trusted connections to your “Circle.” Once they have accepted your
invitation, members of your circle will be able to send and receive SMS text messages and
emails to your MobileHelp Touch. They will also be able to view your MobileVitals
(optional) readings through the MobileHelp Connect web portal.
While signed into your MobileHelp Connect account web portal, locate “My Circle” by
clicking the hamburger menu icon on the upper left hand corner. MobileHelp
Connect allows you to customize
your dashboard. For convenience, click
on the “+” sign within the blank module
on your dashboard and select for “My
Circle” to appear on your homescreen.
(See Figure 3, Figure 4)
Figure 3

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(continued) Adding Contacts to Your Circle
1. Click on the “Gear” icon to the
right of “My Circle” to locate
the “Invite Friend” option.
(See Figure 4)
2. Click “Invite Friend.”
(See Figure 5)
3. Enter the email address of the
contact you’d like to invite to
your Circle, then click “Invite.”
(See Figure 6)
Figure 4
Figure 5 Figure 6

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MobileHelp Connect: Set Up Contact Proles
When you send the invite to join your Circle on MobileHelp Connect, your contact will receive
an email that prompts them to create a password for
their MobileHelp Connect account.
Once they have created a password and successfully
logged into the MobileHelp Connect portal, contacts
must complete their contact details and save their
phone number to the account.
Tell your contacts to save their phone number to their
account as soon as they are logged in by clicking
“Settings” under the hamburger menu icon at the top
left corner. (See Figure 7)
The Account Settings page will appear, where contacts
should conrm their email address is correct and save
their preferred number to the prole. (See Figure 8)
Once the invited member of your Circle has saved a
phone number to their MobileHelp Connect prole,
it will take about 10 minutes for their information to
appear on your MobileHelp Touch.
Figure 7
Figure 8

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MobileHelp Connect: Send and Receive SMS Messages and Emails
1. From the MobileHelp Touch Home Screen, click the “Messaging” icon.
2. The rst time you access “Messaging” by clicking this icon, a prompt to “congure your
email address” will pop-up.
3. Congure your email address to access the Messaging feature by clicking “Settings,”
then “Messaging,” then “Connect.”
4. Choose a display name.
5. Accept the pre-populated email address and password that appear.
6. It is important that you do not change the password or email address that appear in their
corresponding elds, as these have been pre-synced to your MobileHelp Touch and
MobileHelp Connect account.
7. Now your MobileHelp Touch will be ready to send and receive both SMS text messages
and emails from authorized contacts that are members of your Circle.

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Using MobileHelp Touch to Send and Receive Messages
1. After you have congured your email address in MobileHelp Touch Settings, enjoy the
ability to message the contacts in your Circle directly from your tablet.
2. Click “Messaging.”
3. Click the pink circle with a “+” inside of it that appears on the bottom right hand side of
the screen.
4. You will see a list of your MobileHelp Connect “My Circle” contacts.
5. Click on the contact name you wish to message.
6. If the contact has veried their phone number through MobileHelp Connect and accepted
your invitation via email, you will see both a phone number and email address for the
contact.
7. Click on the phone number to send your contact an SMS message.
8. Click on the email address to send your contact an email message.

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Your MobileHelp Touch Phone Number and Email Address
Each MobileHelp Touch has been synced to a specic email address and phone number.
You will use both of these to communicate with members of your Circle through
MobileHelp Touch.
To view the phone number that contacts will send and receive SMS messages to, click the
“About” icon in “Settings.”
Scroll down to “Other info” at the bottom, where you will see the Phone number and email
address associated with your MobileHelp Touch.
Inform members of your Circle to save this phone number and email address in their contact
list to ensure they don’t miss an important message from you.

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Your MobileHelp Touch Gallery
MobileHelp Touch features a Gallery application, where photos that have been sent
to the email address assigned to your Touch will appear.
To add photographs and images to your Gallery, which you can choose to display in
slideshow form as a screensaver in the “Advanced Settings” of your MobileHelp Touch,
image les must be sent to the email address of your MobileHelp Touch.
Any image les that you would like to appear in your MobileHelp Touch Gallery must be
sent to your MobileHelp Touch email address. You may configure your email address to
access the Messaging feature by clicking “Settings," then “Messaging," then “Connect."
After image les have been received to the email address, they will automatically save
to your MobileHelp Touch Gallery.
Click on the Gallery icon from your Home Screen to access photos.
To delete photos, simply long press the image you want to remove and click “Delete.”

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Your MobileHelp Touch Settings
To customize your MobileHelp Touch with specific volume levels for alerts and media, test your
MobileHelp Touch, pair pendants, train new pendants, and save display settings for your screensaver,
click the “Settings” icon from the MobileHelp Touch Home Screen.
Click “Advanced Settings” from the “Settings” page to customize the screensaver display for your
MobileHelp Touch. From this screen, you will have the option to add a Security Pin, set the duration
of inactivity that should pass before the screensaver appears, and select whether or not you’d like the
screensaver to display a clock and/or pictures.
The screensaver duration uses seconds as the unit of measure. If you’d like 3 minutes to pass before
the screensaver is activated, enter 180 seconds in the “Screensaver duration” eld. If you’d like 5
minutes to pass, enter 300, etc.
About your Security Pin:
Your Security PIN will also be utilized for MobileVitals and allows you access to the MobileVitals features.
If a Security PIN is created, when you press the “MobileVitals” icon, a PIN will be requested. You will
not be able to enter the MobileVitals screen if a correct PIN is not provided. To create a new
Security Pin, please click on “Settings” from your Home Screen and then “Advanced Settings." Next
to Security Options, switch the slide to “PIN” and enter your new PIN twice. Click “Ok” to save your
PIN.

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MobileHelp Touch Reminders (optional service)
Schedule reminders in the MobileHelp Connect web portal and receive them directly from
your MobileHelp Touch.
1. Login to the MobileHelp Connect web portal account that is synced to your
MobileHelp Touch.
2. Left click the hamburger menu on the top left corner of your MobileHelp Connect web
portal account.
3. Scroll down and click on “Settings.”
4. MobileHelp Connect will take you to the URL: https://accounts.mobilehelpsys.com/
MobileHelpConnect/Settings
5. Locate and click on “Reminders” in the top bar with a blue background. (See Figure 9)
Figure 9

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6. On the next screen, click “Add New” to schedule a Medication Reminder that will be
received by your MobileHelp Touch. (See Figure 10)
7. Select the Reminder type of “Medication” and complete the elds that appear on the
pop-up. (See Figure 11)
8. Review to make sure all elds have been completed correctly and click “Save.”
9. Follow the prompts to “Update Your Device” to receive Medication Reminders on your
MobileHelp Touch.
10.You will see confirmation that the Medication Reminder is being synced to your
device. (See Figure 12)
Figure 10 Figure 11 Figure 12

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MobileHelp Touch: Education
Some MobileHelp Touch models will come with pre-installed videos and articles about
health and safety. Click on the “Education” icon from the MobileHelp Touch Home Screen
to see educational videos, articles, and resources.
MobileHelp Touch: Apps
Click on the Apps icon from the MobileHelp Touch Home Screen to access cognitive games
like Sudoku.

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MobileHelp Touch: Amwell Video Chat (optional service)
Amwell Video Chat is a service that allows you to video chat directly with health care
providers. This service is optional and can be activated by following the prompts that appear
after clicking the blue “Amwell” icon from your MobileHelp Touch Home Screen.