BMW Touring plug-in hybrid 3 Series User guide

The Ultimate
Driving Machine
OWNER'S HANDBOOK.
THE BMW 3 SERIES TOURING PLUG-IN-
HYBRID.
LINK:
CONTENT & A-Z
Online Edition for Part no. 01405A1EA53 - X/20

Online Edition for Part no. 01405A1EA53 - X/20

WELCOME TO BMW.
Owner's Handbook.
Congratulations on your choice of a BMW.
The better you are acquainted with your vehicle, the easier you will find it is to
operate. We would therefore like to offer you the following advice:
Please read the Owner's Handbook before setting out in your new BMW.
Also use the integrated Owner's Handbook in your vehicle. It contains impor‐
tant notes on how to operate the vehicle, enabling you to derive maximum
benefit from the technical advantages of your BMW. It also contains informa‐
tion which will help you to maintain both the operating and road safety of your
BMW as well as its full resale value.
At the time of production in the factory, the printed Owner's Handbook is the
most up-to-date medium. After a vehicle software update – for example, a
Remote Software Upgrade – the integrated Owner's Handbook for the vehi‐
cle will contain updated information.
Supplementary information is provided in the other documents of on-board
literature.
We wish you a safe and pleasant journey.
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TABLE OF CONTENTS
After a vehicle software update – for example, a Remote Software Up‐
grade – the integrated Owner's Handbook for the vehicle will contain up‐
dated information.
NOTES
Notes .................................................................................................................................... 6
Safety of the hybrid system ........................................................................................ 20
Owner's Handbook media ........................................................................................... 21
QUICK REFERENCE
Getting in .......................................................................................................................... 24
Adjustment and operation ........................................................................................... 28
On the move ................................................................................................................... 32
CONTROLS
Driving area ...................................................................................................................... 42
Sensors of the vehicle .................................................................................................. 47
Vehicle operating state ................................................................................................. 51
iDrive .................................................................................................................................. 55
BMW Remote Software Upgrade ............................................................................. 72
General settings ............................................................................................................. 75
Personal settings ........................................................................................................... 79
Connections .................................................................................................................... 84
Opening and closing ..................................................................................................... 93
Seats, mirrors and steering wheel .......................................................................... 122
Carrying children safely ............................................................................................. 136
Driving ............................................................................................................................. 149
Displays .......................................................................................................................... 171
Lights .............................................................................................................................. 199
Safety .............................................................................................................................. 208
Driving Stability Control Systems ........................................................................... 247
Driver Assistance Systems ....................................................................................... 251
Driving comfort ............................................................................................................. 304
Air conditioning ............................................................................................................ 305
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Interior equipment ....................................................................................................... 319
Storage compartments .............................................................................................. 325
Luggage compartment .............................................................................................. 329
DRIVING HINTS
Driving precautions ..................................................................................................... 336
Towing a trailer ............................................................................................................ 342
Saving fuel ..................................................................................................................... 348
MOBILITY
Charging vehicle .......................................................................................................... 356
Refuelling ....................................................................................................................... 365
Wheels and tyres ......................................................................................................... 368
Engine compartment ................................................................................................. 393
Operating fluids ............................................................................................................ 396
Maintenance ................................................................................................................. 403
Replacing parts ............................................................................................................ 406
Help in case of a breakdown .................................................................................... 412
General care .................................................................................................................. 422
REFERENCE
Technical data .............................................................................................................. 428
Seats for child restraint systems ............................................................................. 433
Appendix ........................................................................................................................ 436
Everything from A to Z ............................................................................................... 438
© 2020 Bayerische Motoren Werke
Aktiengesellschaft
Munich, Germany
Not to be reproduced, wholly or in part, without written permission from BMW AG, Munich.
English ID7 X/20, 11 20 490
Printed on environmentally friendly paper, bleached without chlorine, suitable for recycling.
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Notes
About this Owner's
Handbook
Orientation
The quickest way to find information on a partic‐
ular topic or feature is to consult the alphabetical
index.
We recommend that you read through the first
chapter to obtain an initial overview of the vehi‐
cle.
Validity of Owner's Handbook
Vehicle production
At the time of production in the factory, the prin‐
ted Owner's Handbook provides up-to-date in‐
formation. Updates following the copy deadline
can result in differences between the printed
Owner's Handbook and the integrated Owner's
Handbook in the vehicle.
You will find notes on any updates in the appen‐
dix of the printed Owner's Handbook for the ve‐
hicle.
After a software update in the
vehicle
After a vehicle software update – for example, a
Remote Software Upgrade – the integrated
Owner's Handbook for the vehicle will contain
updated information.
Owner's Handbook for
Navigation, Entertainment,
Communication
The Owner's Handbook for navigation, entertain‐
ment and communication is available as a printed
book from Service.
These topics are also covered in the integrated
Owner's Handbook in the vehicle.
Additional sources of
information
Service Partner
A Service Partner of the manufacturer will be
happy to answer any further questions.
Internet
Vehicle information and general information on
BMW – on technology, for example – are avail‐
able on the Internet: www.bmw.com.
Integrated Owner's Handbook in
the vehicle
The integrated Owner's Handbook describes the
specific equipment and functions present in the
vehicle. The Integrated Owner's Handbook can
be shown in the Control Display.
BMW Driver's Guide App
The BMW Driver's Guide app specifically de‐
scribes the equipment and functions included in
the vehicle. The app can be displayed on smart‐
phones and tablets.
BMW Driver’s Guide web version
The Driver’s Guide web version shows the most
appropriate information for the selected vehicle.
Where possible, only the equipment and func‐
tions actually installed in the vehicle will be de‐
scribed. The Driver’s Guide web version can be
displayed in any up-to-date browser.
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NOTES Notes
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Symbols and displays
Symbols in the Owner's
Handbook
Symbol Meaning
Precautions that must be followed in
order to avoid the possibility of injury
to yourself and to others as well as
serious damage to the vehicle.
Measures that can be taken to help
protect the environment.
"..." Texts on a display in the vehicle for
selecting functions.
›...‹ Commands for the voice control
system.
››...‹‹ Replies by the voice control system.
Actions
Actions that need to be carried out are shown as
a numbered list. The list of steps must be carried
out in the specified sequence.
1. First action.
2. Second action.
Lists
Alternative options and lists of items with no im‐
plied sequence are shown as bullet point lists:
▷First option.
▷Second option.
Symbol on components and
assemblies
This symbol on a vehicle component
indicates that further information on the
component is available in the Owner's
Handbook.
The symbols on parts of the vehicle indicate that
life-threatening injury could occur as a result of
electric shock if the high-voltage technology or
the orange-coloured high-voltage components
are used inappropriately.
Vehicle equipment
This Owner's Handbook describes all models
and all the standard, national and optional equip‐
ment available for the model series. As a result,
this Owner's Handbook may also contain de‐
scriptions and illustrations of equipment and
functions which are not installed in your vehicle,
for example on account of the special equipment
selected or the country specification.
This also applies to safety-relevant functions and
systems.
Please comply with the relevant laws and regula‐
tions when using the corresponding functions
and systems.
If certain equipment and models are not descri‐
bed in this Owner's Handbook, refer to the Sup‐
plementary Owner's Handbooks provided.
In right-hand drive vehicles, some controls are
arranged differently from those shown in the il‐
lustrations.
Production date
The production date of your vehicle can be
found at the bottom of the door pillar on the driv‐
er's door.
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The production date is defined as the calendar
month and the calendar year in which the vehicle
body and the powertrain assemblies are joined
and the vehicle is driven or moved from the pro‐
duction line.
Status of the Owner's
Handbook
General
The high standards of safety and quality that
characterise the vehicles are ensured through
ongoing development. On rare occasions, this
may mean that the features described in this
handbook will vary from those in your vehicle.
For Australia/New Zealand:
general
When reading this Owner's Handbook, please
bear the following in mind: to ensure that our ve‐
hicles continue to embody the highest quality
and safety standards, we pursue a policy of con‐
tinuous, ongoing development. Because modifi‐
cations in the design of both vehicles and acces‐
sories may be introduced at any time, your own
vehicle's equipment may vary from that descri‐
bed in this handbook. For the same reason, it is
also impossible to guarantee that all descriptions
will be completely accurate in all respects.
We must therefore request your understanding
of the fact that the manufacturer of your vehicle
is unable to recognise legal claims based on dis‐
crepancies between the data, illustrations and
descriptions in this Owner's Handbook and your
own vehicle's equipment. Please note, too, that
some of the optional equipment described in this
manual is not available on Australian models due
to restrictions imposed by Australian Design
Rules and other requirements.
Should you require any further information,
please contact your Service centre, who will be
pleased to advise you.
Validity of Owner's Handbook
Vehicle production
At the time of production in the factory, the prin‐
ted Owner's Handbook provides up-to-date in‐
formation. Updates following the copy deadline
can result in differences between the printed
Owner's Handbook and the integrated Owner's
Handbook in the vehicle.
You will find notes on any updates in the appen‐
dix of the printed Owner's Handbook for the ve‐
hicle.
After a software update in the
vehicle
After a vehicle software update – for example, a
Remote Software Upgrade – the integrated
Owner's Handbook for the vehicle will contain
updated information.
Your own safety
Intended use
Please comply with the following when using the
vehicle:
▷Owner's Handbook.
▷Information attached to the vehicle. Do not
remove stickers.
▷Technical data of the vehicle.
▷The applicable laws and safety standards of
the country in which the vehicle is used.
▷Vehicle papers and legal documents.
Warranty
The vehicle is technically designed for the oper‐
ating conditions and approval (homologation) re‐
quirements of the country to which it was first
delivered. If the vehicle is to be driven in another
country, it may need to be adapted beforehand
to any different operating conditions and appro‐
val requirements prevailing in that country. If the
vehicle does not comply with the homologation
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requirements in a certain country, no warranty
claims can be lodged there for the vehicle. War‐
ranty claims can also be invalidated if the on-
board network has been modified, e.g. through
the use of control units, hardware or software
that have been classified as unsuitable by the ve‐
hicle manufacturer A Service Partner is able to
provide further information.
Maintenance and repairs
The advanced technology used in your vehicle,
for example the state-of-the-art materials and
high-performance electronics, requires appropri‐
ate maintenance and repair methods.
Consequently, the manufacturer of the vehicle
recommends having corresponding work carried
out by a BMW Service Partner. If another BMW
authorised workshop is chosen, BMW recom‐
mends choosing one that performs work, for ex‐
ample maintenance and repair, according to
BMW specifications with properly trained per‐
sonnel. In the Owner's Handbook, facilities of this
kind are referred to as "another qualified Service
Partner or a specialist workshop".
If work such as maintenance and repair is carried
out incorrectly, it could result in consequential
damage with associated safety risks.
Work performed incorrectly on the vehicle paint‐
work can cause components, for example the ra‐
dar sensors, to fail or malfunction, resulting in a
safety risk.
Parts and accessories
BMW recommends using parts and accessories
that are approved by BMW and are therefore
suitable for this purpose.
You are recommended to consult a BMW Serv‐
ice Partner for advice on genuine BMW parts and
accessories, other BMW approved products and
expert advice on all related matters.
The safety and compatibility of these products in
conjunction with BMW vehicles have been
checked by BMW.
BMW accepts product responsibility for genuine
BMW parts and accessories. On the other hand,
BMW cannot accept liability for parts or acces‐
sory products of any kind which it has not ap‐
proved.
BMW is unable to assess each individual product
of outside origin as to its suitability for use on
BMW vehicles without safety risk. Likewise no
guarantee can be be assumed even if the prod‐
uct has been granted official approval in a spe‐
cific country. Tests performed for such approvals
cannot always cover all operating conditions for
BMW vehicles, and some of them therefore are
insufficient.
Vehicle data and data
protection
Responsibility and rights
Responsibility for data
Within the scope of data protection directives
and legislation, the manufacturer of the vehicle is
responsible for the processing of personal data
which is collected when the vehicle is used or
from web pages, customer support, online serv‐
ices and marketing campaigns.
Personal identification
Every vehicle has a unique vehicle identification
number. Depending on the country, a vehicle
owner can be identified with the assistance of
the vehicle identification number, the number
plate and the relevant authorities. There are also
other ways of tracing data collected in the vehicle
back to the driver or vehicle owner, for example
via the ConnectedDrive account used.
Data protection laws
In accordance with current data protection law,
vehicle users have certain rights they may assert
against the vehicle manufacturer or companies
that collect or process their personal data.
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Vehicle users have a free and comprehensive
right to information from organisations which
save their personal data.
These organisations could be:
▷Vehicle manufacturer.
▷Qualified Service Partners.
▷Specialist workshops.
▷Service providers.
Vehicle users may request information about
what personal data has been saved, what it is
used for and where it has come from. Proof of
ownership or use is required in order to obtain
this information.
The right of access also extends to information
about data that has been transferred to other
companies or bodies.
Please refer to the vehicle manufacturer's web‐
site for the applicable data privacy policy. This
data privacy policy contains information about
the right to have data deleted or corrected. The
vehicle manufacturer's website also provides its
contact details and those of its data protection
officer.
The vehicle owner can have the data that is
stored in the vehicle read out by a Service Part‐
ner of the manufacturer or another qualified
Service Partner or a specialist workshop, on pay‐
ment of a fee where applicable.
The legally required on-board diagnosis OBD
socket in the vehicle is used to read out the vehi‐
cle data.
Data processing
The collection of personal data may be neces‐
sary to enable the manufacturer of the vehicle to
fulfil obligations to the customer or legislator or
to offer high-quality products and services.
These include, for example:
▷Fulfilling contractual obligations regarding the
sale, servicing and repair of vehicles, for ex‐
ample sales processes, maintenance.
▷Fulfilling contractual obligations for the provi‐
sion of digital services relating to the vehicle,
for example BMW ConnectedDrive.
▷Ensuring product quality, research and devel‐
opment for new products, as well as optimis‐
ing service processes.
▷Performing sales, service and administration
processes, including branches and National
Sales Companies.
▷Customer support, for example contract pro‐
cessing.
▷Advertising communication and market re‐
search on the basis of personal consent.
▷Fulfilling legal obligations, for example infor‐
mation regarding Technical Campaigns.
▷Processing warranty claims.
Data collection
Type of data collected
Depending on the situation, the following per‐
sonal data may be collected.
Contact details
Name, address, phone number, email address.
Personal data
▷Personal information provided by customers,
for example date of birth, education, house‐
hold size or occupation.
▷Data to determine identity, for example driv‐
er's licence.
Contract data
▷Customer number, contract number, booked
online services.
▷Stored payment information, for example
credit card number.
Credit rating
▷Information about transactions.
▷Information about fraud or criminal offences.
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Interests
Information provided by the customer regarding
areas of interest, for example product preferen‐
ces, hobbies and other personal preferences.
Use of web pages and communication
▷Information on how web pages are used and
whether messages are opened or forwarded.
▷Account information regarding online serv‐
ices, customer portals and prospective cus‐
tomer portals.
Transaction and interaction data
Information on the purchasing of products and
services, interactions with customer support and
participation in market research studies.
Use of apps and services of the vehicle
manufacturer
Information on the use of apps on mobile devi‐
ces and online services.
Information on vehicle functions and
settings
Information on functions and settings for the ve‐
hicle, for example when using online services.
Vehicle-related sensor data and usage
data
Data which is generated and/or processed in the
vehicle.
▷Driver assistance systems: processing sensor
data which is used to evaluate the vehicle
surroundings or the driver's behaviour.
▷Personal settings: settings saved in the vehi‐
cle profile, for example seat setting.
▷Multimedia, navigation, for example destina‐
tions.
Time of data collection
Personal data may be collected at the following
times:
▷When the customer makes direct contact
with the manufacturer of the vehicle, for ex‐
ample via the web page.
▷When requesting information on products
and services or direct purchases, for example
on web pages or in apps.
▷When making direct purchases, for example
on the web page.
▷When purchasing services directly, for exam‐
ple online services.
▷When responding to the customer regarding
direct marketing activities, for example when
personal data is provided.
▷When using vehicles, products, services and
digital offers, for example web pages, apps.
▷When transferring personal data through
qualified partners of the vehicle manufacturer
or through third-party providers, provided that
data protection requirements are met.
▷When providing personal data through certi‐
fied address providers, provided that data
protection requirements are met.
▷When reading out vehicle data, including the
vehicle identification number, during service
and repair activities.
Data in the vehicle
General
A number of electronic control devices are instal‐
led in your vehicle. Electronic control units proc‐
ess data that they receive from vehicle sensors,
generate themselves or exchange with one an‐
other, for example. A high number of control
units are necessary for the vehicle to function
safely or provide assistance during driving, for ex‐
ample driver assistance systems. There are also
control devices which manage comfort or info‐
tainment functions.
Data saved in the vehicle can be deleted at any
time. This data is only transmitted to third parties
if expressly requested in the course of using on‐
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line services. The transfer depends on the set‐
tings selected for using the services.
Sensor data
Driver assistance systems, for example Active
Cruise Control, collision warning or Attentiveness
Assistant, process sensor data which is used to
evaluate the vehicle surroundings or the driver's
behaviour.
These include, for example:
▷Status reports relating to the vehicle and its
individual components, for example wheel
speed, wheel circumferential velocity, decel‐
eration, lateral acceleration, fastened seat
belts.
▷Ambient conditions, for example temperature,
rain sensor signals.
The data is processed within the vehicle and is
usually transient. It is only saved for longer than
the operating period if it is required in order to
provide services agreed with the customer.
Electronic components
Electronic parts, for example control devices and
vehicle keys, contain components for storing
technical information. Information about the vehi‐
cle's condition, component use and wear, main‐
tenance requirements, events or errors can be
stored temporarily or permanently.
This information generally documents the condi‐
tion of a component, a module, a system or the
vehicle surroundings, including:
▷Operating states of system components,
for example fill levels, tyre inflation pressure,
battery status.
▷Malfunctions and faults of important system
components, for example lights and brakes.
▷Responses of the vehicle to particular driving
situations, for example triggering of an airbag,
activation of the drive stability control sys‐
tems.
▷Information on vehicle-damaging events.
The data is required so that the control units can
perform their functions. It is also used for detect‐
ing and rectifying malfunctions, as well as to opti‐
mise vehicle functions.
Most of this data is transient and is only pro‐
cessed within the vehicle itself. Only a small pro‐
portion of the data is stored in event or error
memories in response to specific circumstances.
Personal settings
Convenience functions, such as seat, climate or
light settings, make every journey even more
pleasant. The personal settings for these func‐
tions can be saved in a profile within the vehicle
and retrieved on request, for example if the set‐
tings have been changed by another driver. De‐
pending on the equipment, these profiles can be
saved in the vehicle manufacturer's secure data
systems. When the driver changes vehicle, these
saved profiles can simply be applied to a differ‐
ent vehicle.
The vehicle settings saved in the vehicle profile
can be changed or deleted at any time.
Multimedia and navigation
Data can also be imported into the vehicle enter‐
tainment and communication system, for exam‐
ple via a smartphone or MP3 player. The impor‐
ted data can be processed within the vehicle, for
example to play the user's favourite music.
Depending on the vehicle equipment, this data
includes:
▷Multimedia data such as music, films or pho‐
tos for playback in an integrated multimedia
system.
▷Address book data for use in conjunction with
an integrated hands-free system or an
integrated navigation system.
▷Destinations: depending on the equipment,
route guidance can be started automatically
with the aid of destinations which have been
taught in by the navigation system.
▷Data on usage of Internet services.
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This data may be saved locally in the vehicle or
stored on a device that has been connected to
the vehicle, for example a smartphone, USB stick
or MP3 player.
Service data
General
When service work is required, for example re‐
pairs, service operations, warranty work and qual‐
ity assurance measures, this technical informa‐
tion can be read out from the vehicle together
with the vehicle identification number.
Stored data
Electronic vehicle components may contain data
storage media which store technical information
relating to the vehicle condition, events and er‐
rors. The data required for service measures is
processed locally and is deleted automatically
once the work is complete. A Service Partner of
the manufacturer or another qualified Service
Partner or a specialist workshop can read out the
information. As part of service and repair orders,
data is read out via the OBD diagnostic socket
using special diagnosis systems and transferred
to the vehicle manufacturer. The customer is en‐
titled to object to the data being read out and for‐
warded.
Optimising service processes
The vehicle manufacturer maintains documenta‐
tion relating to each vehicle to ensure the best
possible service is provided. Within the scope of
legal requirements, this documentation may be
made available to authorised third parties, for ex‐
ample specialist workshops.
The independent operators may only use this
data for the purposes of performing the service
or repair order in question. This prevents work
from being duplicated unnecessarily on the vehi‐
cle, for example.
Ensuring product quality
The data logs the technical conditions of the ve‐
hicle and helps in locating errors, complying with
warranty obligations and improving quality.
To ensure product quality and the development
of new products, data on the usage of individual
components and systems may be read out, for
example lights, brakes, power windows, displays.
This data helps the vehicle manufacturer to opti‐
mise the design of components and systems.
Data analysis also provides the basis for Techni‐
cal Campaigns and statutory recalls.
Furthermore, the manufacturer has product
monitoring obligations to meet in line with prod‐
uct liability law. To fulfil these obligations, the ve‐
hicle manufacturer requires technical data from
the vehicle.
Goodwill and warranty claims
Data from the vehicle can also be used to check
customer warranty claims. If goodwill or warranty
claims are asserted, the data is read out and
transferred to the vehicle manufacturer to re‐
solve the claims promptly.
Error and event memories in the vehicle can be
reset when a Service Partner of the manufacturer
or another qualified Service Partner or a special‐
ist workshop performs repair or servicing work.
Control over data
Data transferred to the vehicle manufacturer for
the purposes of ensuring product quality or opti‐
mising service processes can be prevented upon
request.
Legal requirements regarding
data disclosure
According to current law, the vehicle manufac‐
turer is obliged to provide the authorities with any
data it has stored. Data is provided to the extent
required and on a case-by-case basis, for exam‐
ple to investigate a criminal offence.
The current law also gives state bodies authori‐
sation to read out data from the vehicle them‐
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selves for individual cases. This could include
reading out data from the airbag control device
to shed light on the circumstances of an acci‐
dent, for example.
Mobile devices
Depending on the equipment, mobile devices
such as smartphones can be connected to the
vehicle and used to control vehicle functions, for
example BMW Connected, Apple CarPlay.
Sound and images from the mobile device may
be played back or displayed through the multi‐
media system in the vehicle, for example.
Selected information is transferred to the mobile
device at the same time. Depending on the type
of integration, this includes position data and
other general vehicle information, for example.
This optimises the way in which selected apps,
for example navigation or music playback, work.
How the data is processed further is determined
by the provider of the particular app being used.
Services
General
If the vehicle has a wireless network connection,
this enables data to be exchanged between the
vehicle and other systems, for example with
BMW ConnectedDrive.
Services from the vehicle
manufacturer
Where online services from the vehicle manufac‐
turer are concerned, the relevant functions are
described in the appropriate place, for example
the Owner's Handbook or manufacturer's web‐
site. The relevant legal information pertaining to
data protection is also provided.
Personal data may be used to provide online
services. Data is exchanged over a secure con‐
nection, for example with the data systems of the
vehicle manufacturer intended for this purpose.
Any collection, processing and use of personal
data above and beyond that needed to provide
the services always requires legal permission, a
contractual agreement or consent of the user.
BMW ConnectedDrive
BMW ConnectedDrive networks the vehicle with
a whole host of digital services. When used, only
the data saved in the vehicle that is required to
perform the agreed service is transferred online,
for example information on identifying and locat‐
ing the vehicle. The basis is a contractual agree‐
ment with the user.
In individual cases, the transfer of data is trig‐
gered as a result of predefined events, such as
an intelligent emergency call. The wireless net‐
work connection is established via an in-vehicle
transmitter and receiver unit or via personal mo‐
bile devices brought into the vehicle, for example
smartphones. Data transfer can be deactivated
on request.
The wireless network connection enables online
functions to be used. These include online serv‐
ices and apps supplied by the vehicle manufac‐
turer or by other providers.
Services from other providers
When using online services from other providers,
these services are the responsibility of the rele‐
vant provider and subject to their data privacy
conditions and terms of use. The vehicle manu‐
facturer has no influence over the data that is ex‐
changed.
Information as to how personal data is collected
and used in relation to services from third parties,
the scope of such data and its purpose, can be
obtained from the relevant provider.
Personal decision
Every user decides for themselves whether they
wish to enter into a contract for a service such as
BMW ConnectedDrive. Information is provided in
writing regarding the scope and content of data
processing before the service is acquired and
forms part of the vehicle handover.
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The user has the option to deactivate the serv‐
ices at any time and, as a result, to stop the pro‐
cessing of data required for the services. It is also
possible to have the entire data connection acti‐
vated or deactivated. Excluded from this are
functions and services which are required by law,
for example emergency call systems.
Transparency concerning vehicle
data
BMW CarData provides transparency regarding
how vehicle data is handled when BMW Con‐
nectedDrive is used. BMW CarData enables
users to control whether vehicle data that is pro‐
cessed in the context of BMW ConnectedDrive
is transferred to third parties. Users can decide
for each individual service offering whether data
access is to be granted or refused for third par‐
ties, for example for insurance companies.
An archive from BMW CarData can also be re‐
quested at any time. The archive provides infor‐
mation regarding the data that has been trans‐
mitted and saved in the context of BMW
ConnectedDrive. BMW CarData can only be ac‐
cessed by third-party providers via servers of the
vehicle manufacturer. No direct access to the ve‐
hicle and its data is granted.
More information on BMW CarData is available
on the BMW ConnectedDrive customer portal.
Statutory emergency call system
Principle
The eCall emergency call system required by law
enables manual or automatic emergency calls to
be issued in the event of accidents, for example.
The emergency calls are answered by the public
rescue coordination centre.
General
For information on the eCall statutory on-board
emergency call system based on the 112 emer‐
gency call, as well as its operation and its func‐
tions, see the chapter on emergency calls.
The eCall service based on the 112 emergency
call is a public service of general interest and is
provided free of charge.
If a serious accident occurs, the eCall statutory
emergency call system is activated automatically
by on-board sensors as a standard feature. It is
also triggered automatically if the vehicle is
equipped with an intelligent emergency call sys‐
tem that fails to work in the event of a serious ac‐
cident.
The eCall statutory emergency call system can
also be triggered manually if required.
If a critical system failure occurs that would put
the eCall statutory emergency call system out of
operation, the passengers receive a warning.
For further information:
▷Emergency call, see page 414.
▷Malfunction, see page 415.
Information on data processing
The eCall statutory emergency call system pro‐
cesses personal data in accordance with the
following regulations:
▷Protection of personal data: regulation
2016/679/EU of the European Parliament
and of the Council.
▷Protection of personal data: directive
2002/58/EC of the European Parliament and
of the Council.
Personal data is only processed for the purpose
of transmitting eCall emergency calls to the
standardised European emergency call number
112.
SIM card
The eCall statutory emergency call system oper‐
ates via mobile communications through the SIM
card installed in the vehicle. The SIM card is not
permanently connected to the mobile telephone
network; rather, it remains connected only as
long as the emergency call is active.
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Data types and their recipients
The eCall statutory emergency call system may
only collect and process the following data:
▷The vehicle identification number for rapidly
identifying the vehicle, for example the model.
▷Vehicle type, for example passenger car.
▷Type of vehicle drive, for example petrol or
diesel, for assessing the risks involved in a
rescue, for example the risk of fire caused by
fuel.
▷The vehicle's position at the time of the acci‐
dent, its last three locations and the driving
direction in order to locate the vehicle more
quickly on very complex route sections,
for example.
▷A log of the automatic system activation,
along with the time stamp.
▷Control information, which tells rescue serv‐
ices whether the emergency call was trig‐
gered automatically or manually, for example.
▷A time stamp for determining the time of the
accident in order to optimise the deployment
plans of the rescue services.
▷The driving direction for establishing which
side of a motorway carriageway is affected,
for example.
The authorities of the state in whose territory the
eCall system emergency call is made determine
which emergency call centres receive and proc‐
ess the statutory emergency call.
Data processing configuration
The eCall statutory emergency call system en‐
sures that the data contained in the system
memory cannot be accessed outside the system
before an emergency call is triggered.
The data collected for the eCall statutory emer‐
gency call system is only saved in the vehicle
and sent to the rescue coordination centre when
an emergency call is triggered.
The eCall statutory emergency call system en‐
sures that it cannot be traced and there is no
permanent tracking during normal operation.
The eCall statutory emergency call system en‐
sures that the data in the internal system mem‐
ory is deleted automatically and continuously.
The vehicle's location data is continuously over‐
written in the system's internal memory so that
only the vehicle's last three locations - which the
system needs for normal operation - are ever
stored.
The activity data log of the eCall statutory emer‐
gency call system is retained only for as long as
is necessary to handle the eCall emergency call
and under no circumstances for any longer than
13 hours after the eCall emergency call was trig‐
gered.
Rights of individuals affected by
data processing
The individual affected by data processing,
for example the vehicle owner, has the right to
access the data and can request that data con‐
cerning him or her that is not processed in ac‐
cordance with the statutory regulations be cor‐
rected, deleted or blocked as applicable. Each
time that data is corrected, deleted or blocked in
line with these regulations, the third parties to
whom the data was transmitted must be notified,
insofar as this is reasonably practical.
The individual affected by data processing has
the right to complain to the relevant data protec‐
tion body if he or she believes that his or her
rights have been violated by having their that
personal data processed.
For matters relating to access rights, please con‐
tact a Service Partner of the manufacturer or an‐
other qualified Service Partner or a specialist
workshop.
Intelligent emergency call
system
Principle
The intelligent emergency call system enables
manual or automatic emergency calls to be
placed, for example in the event of an accident.
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The emergency calls are answered by an emer‐
gency call centre appointed by the vehicle manu‐
facturer.
In addition to the intelligent emergency call sys‐
tem, the eCall statutory emergency call system is
present in the vehicle and is active depending on
the situation.
The vehicle owner has the right to use either the
intelligent emergency call system or the eCall
statutory emergency call system.
For further information:
Emergency call, see page 414.
Legal basis
The intelligent emergency call system processes
personal data in accordance with the following
regulations:
▷Protection of personal data: directive
95/46/EC of the European Parliament and of
the Council.
▷Protection of personal data: directive
2002/58/EC of the European Parliament and
of the Council.
The ConnectedDrive contract concluded for this
function, as well as the relevant laws, ordinances
and directives of the European Parliament and
the European Council provide the legal basis for
the activation and function of the intelligent
emergency call system.
The relevant ordinances and directives govern
the protection of individuals in terms of process‐
ing personal data.
The intelligent emergency call system processes
personal data in accordance with European di‐
rectives on the protection of personal data.
The intelligent emergency call system processes
personal data only with the vehicle owner's con‐
sent.
The intelligent emergency call system and other
added-value services may only process personal
data with the express consent of the individual
affected by data processing, for example the ve‐
hicle owner.
SIM card
The intelligent emergency call system operates
via mobile communications through the SIM card
installed in the vehicle. The SIM card is perma‐
nently logged into the mobile telephone network
so a connection can be established quickly. The
data is sent to the vehicle manufacturer in the
event of an emergency.
Improving quality
The vehicle manufacturer also uses the data sent
as part of an emergency call to improve product
and service quality.
Position determination
Only the provider of the mobile telephone net‐
work is able to determine the position of the ve‐
hicle based on mobile telephone mast locations.
The network operator is not able to link the vehi‐
cle identification number to the telephone num‐
ber of the installed SIM card. Only the vehicle
manufacturer is able to link the vehicle identifica‐
tion number to the telephone number of the in‐
stalled SIM card.
Log data for emergency calls
The log data for emergency calls is saved in a
vehicle memory. The oldest log data is regularly
deleted. The log data includes information on
when and where an emergency call was placed,
for example in the event of an accident.
In exceptional cases, the log data can be read out
from the vehicle memory. It is usually only possi‐
ble for log data to be read out with a court order
and if the corresponding devices are directly
connected to the vehicle.
Automatic emergency call
The system has been designed so that an emer‐
gency call is triggered automatically following an
accident of a certain severity, which is detected
by the sensors in the vehicle.
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Sent information
If an emergency call is made by the intelligent
emergency call system, the same information is
conveyed to the appointed emergency call cen‐
tre as is normally conveyed to the public rescue
coordination centre by the eCall statutory emer‐
gency call system.
Furthermore, the intelligent emergency call sys‐
tem also conveys the following additional infor‐
mation to an emergency call centre appointed by
the vehicle manufacturer and, where applicable,
to the public rescue coordination centre:
▷Accident data, for example the direction of
the collision as detected by the vehicle sen‐
sors in order to facilitate the deployment
plans of the rescue services.
▷Contact data, for example the telephone
number of the installed SIM card and the
driver's telephone number, if available, so that
those involved in the accident can be contac‐
ted quickly if necessary.
Data storage
The data relating to an emergency call that has
been triggered is saved in the vehicle. The data
contains information about the emergency call,
for example the place and time it was issued.
The emergency call centre saves audio record‐
ings of the emergency call.
Audio recordings of the customer are saved for
24 hours, in case details of the emergency call
need to be analysed. After that, the audio record‐
ings are deleted. Audio recordings of the emer‐
gency call centre employee are saved for
24 hours for quality assurance purposes.
Disclosure of personal data
The data obtained in the context of an intelligent
emergency call is only used to process the
emergency call. If legally obliged to do so, the ve‐
hicle manufacturer will disclose the data it has
processed and, where applicable, still has saved.
Statutory emergency call system
The owner of a vehicle equipped with an intelli‐
gent emergency call system and the eCall statu‐
tory emergency call system has the right to use
the on-board eCall system instead of the intelli‐
gent emergency call function.
To request deactivation, please contact a Serv‐
ice Partner of the manufacturer or another quali‐
fied Service Partner or a specialist workshop.
The eCall statutory emergency call system is al‐
ways on standby in addition to the intelligent
emergency call system. The eCall statutory
emergency call system takes over the emer‐
gency call function if the intelligent emergency
call system is not functional for technical rea‐
sons, for example if the emergency call centre
appointed by the vehicle manufacturer cannot be
reached.
The eCall statutory emergency call system uses
the infrastructure of the 112 public emergency
call number.
The system can be configured so that emer‐
gency calls are always made via the eCall statu‐
tory emergency call system and not via the intel‐
ligent emergency call system. Have the setting
configured by a Service Partner of the manufac‐
turer or another qualified Service Partner or a
specialist workshop.
Vehicle identification
number
General
Depending on the national-market version, the
vehicle identification number is located at differ‐
ent positions in the vehicle. This chapter de‐
scribes all the positions that are possible for the
model range.
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Engine compartment
The vehicle identification number is engraved in
the engine compartment, on the right-hand side
of the vehicle.
Type plate on right-hand side
The vehicle identification number is on the type
plate on the right-hand side of the vehicle.
Type plate on left-hand side
The vehicle identification number is on the type
plate, on the left-hand side of the vehicle.
Windscreen
The vehicle identification number is additionally
located behind the windscreen.
iDrive
It is also possible to display the vehicle identifica‐
tion number via iDrive.
For further information:
Viewing the vehicle identification number and
software part number, see page 85.
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Safety of the hybrid system
Vehicle equipment
This chapter describes all standard, country-spe‐
cific and optional equipment available for the
model series. It may therefore describe equip‐
ment and functions which are not installed in
your vehicle, for example on account of the spe‐
cial equipment selected or the country specifica‐
tion. This also applies to safety-relevant func‐
tions and systems. Please comply with the
relevant laws and regulations when using the
corresponding functions and systems.
Working on the vehicle
General
Therefore, changes and work on the vehicle, for
example, even retrofitting of accessories must
only be carried out by a Service Partner of the
manufacturer or another qualified Service Partner
or a specialist workshop that operates to BMW
specifications with suitably trained personnel.
Safety note
DANGER
An electric shock can occur if the work is not
carried out correctly, in particular maintenance
and repair of the high-voltage system. There is
a risk of injury, fire or death. Work on the vehi‐
cle, especially maintenance, repair or modifica‐
tions, is only allowed to be carried out by a
Service Partner of the manufacturer or another
qualified Service Partner or a specialist work‐
shop.
Contact with water
The hybrid system is generally also safe in the
following example situations:
▷Water in the footwell, for example after a rain
shower with the window open.
▷Vehicle is in water up to the specified fording
depth.
▷Liquid spills in the boot.
Automatic deactivation
In the event of an accident the hybrid system is
shut down automatically, so as not to endanger
vehicle occupants and other road users.
For further information:
Conduct after an accident, see page 417.
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NOTES Safety of the hybrid system
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