Bock Water heaters SideKick 30SK User manual

ARNING
mproper installation, adjustment, alteration,
service or maintenance can cause serious
injury or property damage. Refer to this
manual. For assistance or additional
information, consult a qualified installer or
service agency.
CAUTION
The recommended temperature for normal
residential use is 120°F. The dial on the
aquastat does not always reflect the out-
coming water temperature, which could
occasionally exceed 120°F. The variation in out-
coming temperature could be based on factors
including but not limited to usage patterns and
type of installation. Test your water at the tap
nearest to the water heater.
ARNING
Hotter water increases the risk of scald injury.
Before adjusting the water temperature setting,
read this instruction manual. Temperatures at
which injury occurs vary with the person’s age
and the length of exposure.
The slower reaction time of children, elderly,
and physically or mentally challenged persons
increases the scalding hazard to them. t is
recommended that lower water temperatures
be used where these exposure hazards exist.
Such households may require a temperature
setting less than 120°F to prevent accidental
contact with hot water.
To lower water temperature use point-of-use
temperature limiting devices.
ARNING
Water heater blankets are not recommended
and will void the warranty.
THIS MANUAL HAS BEEN PREPARED
TO ACQUAINT YOU WITH THE INSTALLATION,
OPERATION, AND MAINTENANCE OF
YOUR WATER HEATER AND TO PROVIDE
IMPORTANT SAFETY INFORMATION.
INSTALLER RESPONSIBILITIES
Please read all instructions thoroughly before
installing or placing the heater into service.
This unit must be installed by licensed or
authorized installers, or technical personnel
that service water heating equipment. The
heater must be installed in accordance with all
local codes and ordinances.
These instructions are a guide for the correct
installation of the water heater. The
manufacturer will not be liable for damages
caused by failure to comply with the installation
and operating instructions outlined on the
following pages.
CAUTION
The recommended water temperature setting for
normal residential use is 120°F/49°C.
HANDLING
Before uncrating, check for shipping damage.
Report any damage to your carrier. Note damage
on bill of lading or delivery receipt and file a
claim.
FAILURE TO FOLLOW THESE INSTRUCTIONS
OR ALL APPLICABLE BUILDING CODES AND
REGULATIONS VOIDS THE WARRANTY
ON THIS WATER HEATER.
Read all instructions thoroughly before
attempting installation or operation of your
water heater. Keep these instructions for future
reference.
Local plumbing and electrical codes must be
followed in the installation of this water
heater. n the absence of a local code use the
UN FORM PLUMB NG CODE and the NFPA
Code. Local codes may supersede instructions
in this installation manual.
These instructions are a guide for the correct
installation of the water heater. The
manufacturer will not be liable for damages
caused by failure to comply with the
installation and operating instructions
outlined on the following pages.
Warranty, Registration Card and Parts List are included.
Homeowner: Please remember to return the Registration Card!
To the Consumer:
Please read these and all component
instructions and keep for future reference.
To the Installer:
Please attach these instructions
next to the water heater.
Indire t Water Heater
Instr ction Man al
Rev 8 6/16
23955

Page 2
TABLE OF CONTENTS
Section I: Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Section II: General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Section III: Pre-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Section IV: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Section V: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Section VI: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Section VII: Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Section VIII: arranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Page 3
G
Cold Inlet,
3/4" NPT
Hot Outlet/
Anode Rod,
3/4" NPT
Anode
Rod
Aquastat
T&P Relief
Valve
From Boiler
Supply, 1" NPT
To Boiler
Return, 1"
NPT
Drain
Valve
F
D
C
E
B
A
SECTION I: SPECIFICATIONS
Fo m insul tion st nd rd on Indirect models. Pressures, all: Test pressure, 300 PSI Working pressure, 150 PSI
St nd rd volt ge, ll: 120V, 60Hz, 1P. T&P valve installed; nipples supplied for top connection.
WARNING: Inst ll tion should be in ccord nce with ll n tion l nd/or loc l codes.
CAUTION: The recommended w ter temper ture setting for norm l residenti l use is 120°F. Bock recommends tempering
v lve or nti-sc ld v lve be inst lled nd used ccording to the m nuf cturer's directions to prevent sc lding.
30SK 22 35 1⁄4 27 3⁄4 19 1⁄2 11 3⁄4 6 1⁄2 4 1⁄2 n/a
40SK 22 42 1⁄4 34 3⁄4 31 1⁄2 16 3⁄4 6 1⁄2 4 1⁄2 n/a
50SK 22 48 1⁄4 39 3⁄4 31 1⁄2 16 3⁄4 6 1⁄2 4 1⁄2 n/a
80SK 24 64 57 1⁄8 33 19 1⁄4 8 5 5
119SK 28 65 57 3⁄4 33 3⁄4 16 1⁄4 8 3⁄4 5 6 1⁄2
Model
A
B
C
D
E
F
G
H
Table 1: Dimensions
G
HA
E
F
D
C
B
Cold Inlet,
1 1/2" NPT
Hot Outlet,
1 1/2" NPT
Anode
Rod
Anode
Rod
T&P Relief
Valve
From Boiler
Supply, 1" NPT
To Boiler
Return,
1"NPT
Drain
Valve
Aquastat
Figure 2: 80SK, 119SK
Dimensions
Figure 1: 30SK, 40SK, 50SK

Page 4
SECTION I: SPECIFICATIONS (cont.)
30SK 30 1.4 119 92 27 59,000 1.5 2.3
40SK 38 2.3 198 165 33 105,000 1.5 3.4
50SK 45 2.3 205 165 40 105,000 1.1 3.4
80SK 75 2.8 259 189 70 120,000 0.8 3.5
119SK 110 2.8 291 189 102 120,000 1.2 3.5
Model
Actual Tank
Volume (gal)
Coil Volume
(gal)
First Hour
Rating (gal)*
Continuous Draw
Rating (GPH)*
First Draw
Rating (gal)*
Minimum Coil
Output (BTU/Hr)**
Standby oss
Rating (°F/hr)
Heat Source Friction
oss (ft. w.c.)
Table 2: Capacity & Performance
Capacities
P e r f o r m a n c e
30SK 115 @ 56,000 117 @ 57,000 118 @ 58,000 138 @ 71,000 144 @ 75,000 149 @ 78,000 154 @ 81,000
40SK 173 @ 89,000 183 @ 96,000 191 @ 101,000 214 @ 115,000 226 @ 123,000 235 @ 129,000 243 @ 134,000
50SK 180 @ 89,000 190 @ 96,000 198 @ 101,000 221 @ 115,000 233 @ 123,000 242 @ 129,000 250 @ 134,000
80SK 233 @ 104,000 245 @ 111,000 254 @ 117,000 277 @ 132,000 292 @ 141,000 304 @149,000 314 @ 155,000
119SK 265 @ 104,000 277 @ 111,000 286 @ 117,000 309 @ 132,000 324 @ 141,000 336 @ 149,000 346 @155,000
Model
180°F
8 GPM*
180°F
10 GPM*
200°F
8 GPM*
200°F
12 GPM*
FIRST HO R RATING (gal) @ Coil Output (Btu/hr)
Table 3: Performance (cont.)
NOTES:
* Based on 77°F rise with 58°F potable water inlet temperature at 14 GPM heat source flow rate. Heat source temperature was 180°F.
** Minimum Coil output based on continuous boiler operation over 30 minutes. See Section III for additional considerations.
All d t obt ined through testing in ccord nce with GAMA INDIRECT-FIRED WATER HEATER TESTING STANDARD IWH-TS-1_MARCH 2003
200°F
14 GPM*
200°F
10 GPM*
180°F
12 GPM*
NOTES:
First Hour Rating = First Draw + Continuous Draw
* Coil Input (temperature, flow rate). Ratings based on 77°F rise with 58°F inlet potable water.
All d t obt ined through testing in ccord nce with GAMA INDIRECT-FIRED WATER HEATER TESTING STANDARD IWH-TS-1_MARCH 2003

Page 5
SECTION II: GENERAL INFORMATION
LOCATION
The indirect water heater should be located in a central location to the piping system, as
close as practical to the boiler and in an area not subject to freezing temperatures. Leave
sufficient space for servicing and maintaining the heater.
Note: Long heating supply runs can lengthen recovery times.
WATER TREATMENT/FILTRATION
n areas where poor water conditions are suspected (i.e. lime, iron, and other minerals), it is
essential that the water be tested and appropriate action taken to prevent damage to the
indirect heater and ensure the quality of the water.
TEMPERATURE CONTROL
Water temperature from the heat source / boiler to the indirect water heater is controlled by
an immersion aquastat. This control operates the circulator, and provides limited control for
domestic hot water temperature. The proper temperature setting for domestic hot water use is
120°F/49°C. f hotter water is required a tempering device or anti-scald device must be
installed at the domestic hot water outlet of the heater or at the point of use.
CAUTION: Hot water in ex ess of 120°F
an ause s alding!
Bock recommends a tempering valve or anti-scald valve be installed and used according to
the manufacturer’s directions to prevent scalding. Many state and local codes now require
installation of these devices. The tempering valve or anti-scald valve will ensure potable
water temperatures at the desired set point with a higher degree of accuracy.
APPROX MATE
TEMPERATURE/T ME
RELAT ONSH PS TO
SCALD NG
120°F More than 5 minutes
125°F 1 1⁄2 to 2 minutes
130°F About 30 seconds
135°F About 10 seconds
140°F Less than 5 seconds
145°F Less than 3 seconds
150°F About 1 1⁄2 seconds
155°F About 1 second

Page 6
SECTION II: GENERAL INFORMATION (cont.)
ANODE RODS
The anode rod is used as a sacrificial element within the volume of the storage tank. The
purpose of the magnesium anode rod is to protect the inside of the tank against corrosion.
Anode rods should be inspected twice in the first year and at least yearly once a time interval
for inspection has been developed. Water conditions can influence the consumption rate of
the anode rods. Please see the Maintenance section of this manual for instructions on how to
change the anode rods in your Bock water heater.
CAUTION: Hydrogen gas is produced in a hot water system served by this heater that has not been used or
a long period o time (2 weeks or more). Hydrogen gas is extremely lammable. To reduce the risk o injury
under these conditions, it is recommended that the hot water aucet be opened or several minutes at the
kitchen sink be ore using any electrical appliance connected to the hot water system. When hydrogen is
present, there will probably be an unusual sound such as air escaping through the pipe as the water begins to
low. There should be no smoking or open lame near the aucet at the time it is open (UL 174).
TEMPERATURE AND PRESSURE RELIEF VALVE (T&P)
The T&P valve is factory installed. A discharge drain tube must be installed (responsibility of
the installer) and shall terminate plain, not threaded, 6 inches above the floor drain. The
drain tube material must be approved for temperatures of 120°F or greater, and a pressure of
150 PS or greater.
BACK-FLOW PREVENTER (CLOSED LOOP SYSTEM)
Some local municipal codes and ordinances require the use of these devices on potable
(domestic) water lines. Where back-flow preventers are required, it will be necessary to
install a thermal e pansion tank (designed for used with potable water) in order to prevent
pressure build up in the indirect heater and associated piping, which could cause the T&P
valve to discharge. Follow the expansion tank manufacturer’s recommendations when
selecting a tank for your hot water system.
Note: Working pressure of the water heater is 150 PSI. Do not e ceed 150 PSI.

Page 7
SECTION III: PRE-INSTALLATION
BOILER AND CIRCULATOR SIZING
The ratings published in this manual for your Bock indirect water heater can be obtained
through proper selection of boiler output and circulator capacity. As noted, the ratings in
Table 2 are based on a 77°F rise with 58°F potable water inlet temperature at a circulator
pump flow rate of 14 GPM. The boiler was set at 180°F. See Table 3 for additional first hour
ratings at pump flow rates of 8, 10, 12 and 14 GPM with 180°F and 200°F boiler water.
To determine the appropriate circulator for your system, follow these three steps:
1) Calculate the pressure drop of all straight pipe and fittings on the supply and return at the
desired flow rate.
2) Add the pressure drop from Step 1 to the pressure drop through the indirect coil tank
water heater coil (see Table 2 for friction loss) to obtain a total pressure drop.
3) Select a circulator pump that will provide adequate flow at the total pressure drop.
A pump performance curve should accompany every circulator pump. Figures 3-5 contain
performance curves for Taco and Grundfos circulator pumps, recommended by Bock.
Figure 3: Taco 00 Series performance curves

Page 8
UP 15-42F/FR
Closed Systems, 60 Hz
UP 26-64F
Closed Systems, 60 Hz
SECTION III: PRE-INSTALLATION (cont.)
Figure 4: GRUNDFOS UP 15-42F performance curve
Figure 5: GRUNDFOS UP 26-64F performance curve
Note: Zone valves on the heat source supply to the indirect heater are not recommended
and will drastically reduce performance.
System performance can also vary based on the heating capacity of the boiler. f the
minimum coil output (assume coil output = boiler output) listed in Tables 2 and 3 is not met,
the output (first hour rating) of the water heater will not be met at the selected flow rate.
To approximate the reduction in first hour rating as a result of low boiler capacity, use the
following formula:
New irst hour rating = (First hour rating) * (Actual boiler output)/(Minimum coil output)
For example, the first hour rating of a 50SK at a 77°F rise with an 14 GPM heat source flow
rate using a boiler having a DOE heating capacity (output) of 60,000 BTU/Hr would be:
New irst hour rating = (205 gal) * (60,000 BTU/Hr)/(94,000 BTU/Hr) = 131 gal

Page 9
BOILER
SUPPLY
SYSTEM
DOMESTIC
3/4"
HOT OUT
INDIRECT
WATER HEATER
BOILER
TO
BOILER
FROM
COLD
INLET
3/4"
VALVE
CHECK
PUMP
CIRCULATOR
RETURN
SYSTEM
BOILER
BOILER
1" NPT
1" NPT
BOILER
SYSTEM
SUPPLY
CIRCULATOR
PUMP
BOILER
SYSTEM
RETURN
BOILER
COLD
1 1/2"
INLET
WATER HEATER
INDIRECT
HOT OUT
DOMESTIC
1 1/2"
BOILER
FROM
TO
BOILER CHECK
VALVE
1" NPT
1
1" NPT
1" NPT
Figure 7: 80SK, 119SK water connections
SECTION IV: INSTALLATION
WATER CONNECTIONS
All piping between the boiler and the indirect heater should be new copper with a
minimum size of 3/4” D for models 30SK, 40SK, and 50SK. Use 1” minimum copper for
models 80SK and 119SK. Elbows should be minimized. A flow check valve must be
installed on the return line.
All piping to the inlet (cold) and outlet (hot) domestic water connections should be new
copper with a minimum size of 1/2” D for models 30SK, 40SK, and 50SK. Use 3/4” D
minimum for models 80SK and 119SK.
All piping should conform to local codes and ordinances. At a minimum, refer to HLR 84
code if local codes are not in place. t is recommended that all piping be adequately
insulated with approved material to ensure minimum heat loss. f a re-circulation line is
used for domestic water, be certain that all lines are well insulated and the circulator is
temperature controlled. nstall isolation valves to permit proper servicing. t is also
recommended to install a union on the domestic outlet to facilitate replacement of the hot
outlet / anode nipple on models 30SK, 40SK, and 50SK.
See Figures 6 and 7 for proper water connection installation.
Note: ndirect may be connected to a steam
boiler provided that all piping to and from
the boiler are below the water line of the boiler.
Boiler must also be protected by a low water
cut off safety device.
Figure 6: 30SK, 40SK, 50SK water connections

Page 10
See Figure 8 for piping your Bock indirect water heater to a low-mass boiler (diagram
recommended by boiler manufacturer).
SECTION IV: INSTALLATION (cont.)
CHECK
VALVES
ZONE
CIRCULATORS
ISOLATION
VALVES
ADDITIONAL
ZONES
INDIRECT
CIRCULATOR
INDIRECT WATER
HEATER
TO
HEATING
ZONE
AIR
SEPARATOR
AIR VENT
EXPANSION
TANK
COLD
WATER
INLET
BOILER
CIRCULATOR
LESS THAN (4)
PIPE DIAMETERS
BOILER
FROM
HEATING
ZONE
ISOLATION
VALVES
ADDITIONAL
ZONES
Figure 8: Bock Indirect with ow-Mass Boiler

Page 11
ELECTRICAL CONNECTIONS
Figures 9 and 10 are general wiring diagrams.
For a maintaining temperature boiler, Figure 9
should closely match your system. For cold start
boilers your wiring may resemble Figure 10, but
will vary depending on the boiler type and
controls or relays used. t is not possible to list all
wiring variations here. When connecting to a cold
start boiler, always remember that in principle an
indirect coil tank heater operates as another
heating zone. The difference is when the indirect
calls for heat, the indirect coil tank heater
circulator must start rather than opening a zone
valve; the system circulator stays off; and the
boiler must light to reach high limit.
W R NG NOTES:
1. Dashed lines indicate low voltage (24 VAC)
2. Use jumper wire between terminals #1 and #3
on R845 relay
THERMOSTAT SPEC F CAT ONS:
Thermostats can operate at low or line voltages.
24 volt N/A
120 volt 8 amp
240 volt 5 amp
This equipment must be properly grounded to
prevent a potential shock hazard, and to reduce
deterioration of the anode due to electrolysis.
Refer to local electrical codes and ordinances.
SECTION IV: INSTALLATION (cont.)
Figure 9: Boiler Maintaining 180°F
Figure 10: Cold Start Boiler

Page 12
SECTION V: MAINTENANCE
WATER PIPING
On an annual basis, all piping should be checked for leakage at joints, shut-off valves, and
unions.
T&P RELIEF VALVE
On an annual basis, the temperature and pressure relief valve should be checked for proper
operation. First, attach a drain line to the valve to direct the water discharge to an open
drain. This is very important because the temperature of the discharge could be very hot.
Second, lift the lever at the end of the valve several times. The valve should operate freely
and return to its original position properly. f water does not flow out of the valve, remove
and inspect for corrosion or obstructions. Replace with a new valve if necessary. Do not
repair the faulty valve as this may cause improper operation.
ANODE RODS
Anode rods should be inspected twice in the first year and at least yearly once a time interval
for inspection has been developed. t is recommended to check the rod(s) six months after
the heater is installed. f the anode rod had reduced in size by two-thirds of its original
diameter of 3/4” or shows signs of pitting, it is time for replacement. Take the following
steps when changing the anode rod(s):
1. Shut off water supply.
2. Open any faucet to relieve tank pressure.
3. Remove caps on water heater top; push insulation aside.
4. Use a 1 1/16” six-sided socket wrench and a breaker bar. Snap hard to break the anode
rod seal.
5. Remove rod(s) and replace with new rod(s).
6. Turn water supply back on and leave faucet open until air is out of line.
7. Turn faucet off and check that new rod(s) doesn’t leak.
8. Snap caps back into place.
FLUSH THE TANK
The indirect water heater is glass lined. Elements in the water such as lime, iron and other
minerals may accumulate in the heater. t is recommended that the tank be drained and
flushed thoroughly once a year to prevent buildup in the tank.

Page 13
Circulator does not
operate
Check aquastat setting
PROBLEM CAUSE SOLUTION
Boiler does not
operate
Refer to boiler installation
instructions
Check main service switch
Check fused disconnect
Peak use of hot water
is greater than tank
storage capacity
Determine peak usage,
compare to tank capacity,
and add additional storage
(storage tank) if necessary
Improper aquastat
setting
Turn tank aquastat to safe
temperature setting
Electrical problem
(relay, wiring, etc.)
Check fuse and replace
Check circuit breaker and
reset (if applicable)
Check power supply
Aquastat set too low Raise aquastat setting to
safe level. See Section III
Undersized boiler with
no priority to
domestic hot water
Rewire for priority
No hot water at faucet
Water at faucet too
hot
Aquastat set too high Lower aquastat setting to
safe level
Tempering valve not
properly set or
defective
Check manufacturers
instructions
Scale build-up If boiler, circulator, and tank
are operating satisfactorily,
coil may have scale coating.
See Section VI for tank
flushing procedure.
Check power supply
Replace as necessary
Faulty tank aquastat Replace aquastat
Boiler cycles more
than 5 times per day
during hotest months
Excessive demand Reduce demand or consider
larger tank
Faulty aquastat Replace aquastat
Boiler high limit set
too low
Increase boiler high limit
setting
Insufficient hot water
Rust staining; bad
taste and odor in
water
Iron/minerals in water
supply
Filtration
Scale, hard white
particles from faucets,
popping sound from
tank
Lime, water hardness
above 7 grains-
120ppm
Water treatment; softener;
etc.
Rotten egg odor Hydrogen Sulfide Flush tank with chlorine
solution and install
alumninum anode rod(s)
Air from hot water
fixture
Electrolysis or air
introduced by water
supply
Properly ground heater &
replace anode rod(s). Check
well pump system.
Reduction in recovery Dip tube broken or
compromised by high
chlorine in water
Replace dip tube
Inlet/Outlet fitting
corrosion
Galvanic corrosion of
dissimilar metals
Install dielectric unions
T&P gushing water Excessive water temp.
(above 210 °F)
Adjust or replace aquastat
and T&P valve
T&P Valve dripping
water
Excessive water
pressure (above 150
psi)
Check incoming water
supply pressure; closed loop
system (System Plus)
requires expansion tank
SECTION VI: TROUBLESHOOTING

Page 14
SECTION VII: PARTS LIST
INDIRECT COIL TANK WATER HEATERS
30SK, 40SK, 50SK, 80SK, 119SK
# Item # Qty Description Applicable Models
115005-30 1 Aluminum Anode Rods 3/4" x 30" (optional) 30SK, 40SK, 50SK
115005-36 2 Aluminum Anode Rods 3/4" x 36" (optional) 80SK, 119SK
115010 1 Magnesium Anode Rod 3/4" x 30" 30SK, 40SK, 50SK
115020 2 Magnesium Anode Rod 3/4" x 36" 80SK
115040 2 Magnesium Anode Rods 3/4" x 40" 119SK
115110 1 Link Rod 3/4" x 30" (optional) 30SK, 40SK, 50SK
115120 2 Link Rod 3/4" x 36" (optional) 80SK
115140 2 Link Rod 3/4 x 40" (optional) 119SK
215345 1 Dip Tube 3/4 x 3 x 33" 30SK
215320 1 Dip Tube 3/4 x 3 x 38" 40SK
215355 1 Dip Tube 3/4 x 3 x 44" 50SK
315370 1 Nipple 3/4 x 3", Hot Out or T&P 80SK, 119SK
3A 15335 1 Nipple, 1 1/2" 80SK, 119SK
417560 2 Cap, Magnesium Anode Rod 30SK, 40SK, 50SK, (3)80SK, (3)119SK
517535 3 Leak Detector Fitting 30SK, 40SK
517540 3 Leak Detector Fitting 50SK, 80SK, 119SK
621780 1 T&P Relief Valve 3/4" LL100XL 30SK, 40SK, 50SK
621790 1 T&P Relief Valve 140X-5 (use with 15370) 80SK, 119SK
715590 1 Drain Valve 3/4 x 2 1/4" 30SK, 40SK, 50SK, 80SK, 119SK
815315 1 Bottom Inlet, 1 1/2 x 3" 80SK, 119SK
921595 1 Well - PNW-3SE 1.5PL (use with 21575) 30SK, 40SK, 50SK, 80SK, 119SK
10 17570 2 Ring, Snap-in 30SK, 40SK, 50SK
11 21575 1 Aquastat L4080B-1352 30SK, 40SK, 50SK, 80SK, 119SK
12 17230 1 Steel Ring 5-3/8” 80SK, 119SK
13 15330 2 Nipple, 1” x 3 “, plastic lined 30SK, 40SK, 50SK, 80SK, 119SK
14 17520 2 Finish Ring, plastic 30SK, 40SK, 50SK, 80SK, 119SK
15 15015 1 Nipple 3/4 x 3", Hot Out with Anode 30SK, 40SK, 50SK

SECTION VIII: WARRANTY
LIMITED WARRANTY FOR INDIRECT WATER HEATER
Bock Water Heaters, nc.
110 S. Dickinson Street
Madison, W 53703
Phone: [phone]
WHAT DOES THIS LIMITED WARRANTY COVER?
HOW DO YOU GET SERVICE UNDER THE LIMITED WARRANTY?
This limited warranty applies only to the original consumer purchaser
General Defects and Malfunctions:
This warranty covers defections and malfunctions in your
.
new water heater for a period of one year from the original installation date. We will repair or
replace, at our option, any defective or malfunctioning component of the water heater. This
limited warranty will terminate if you sell or otherwise transfer the water heater, or the water
heater is installed at a location different from its original installation location.
For water heaters installed in single family dwellings and used exclusively for residential uses:
Tank and internal coil Heat Exchanger: We also warrant that the tank and internal coil heat
exchanger will not leak due to defective materials or workmanship during the lifetime of the tank
if the original owner submits the Limited Warranty Registration Card to manufacturer within 30-
days of installation AND submits the original sales receipt as proof of original purchaser at time of
warranty service. If the Limited Warranty Registration Card is NOT submitted to manufacturer
within 30-days of installation AND/OR the original sales receipt is NOT provided when you
contact us for warranty service, then the warranty period for the tank and internal coil heat
exchanger will be limited to seven years from the date of manufacture. If the tank and internal coil
heat exchanger is leaking and we have verified that the leak is due to a defect in materials and
workmanship, we will replace the tank with a tank that is the nearest Bock model available at the
time of replacement. This warranty applies only to the originally purchased tank, and does not
apply to any replacement tank or subsequently
installed tank.
For all water heaters NOT installed in single family dwellings and used exclusively for
commercial uses:
Tank and internal coil Heat Exchanger: We also warrant that the tank and internal coil heat
exchanger will not leak due to defective materials or workmanship for three years from the date of
original installation or from date of manufacture in the event the Limited Warranty Registration
Card was not completed and returned to manufacturer. If the tank and heat exchanger is leaking
and we have verified that the leak is due to a defect in materials and section as if it were the
original tank. For example, if we send you a replacement tank under this the time of replacement.
If a replacement tank is provided, it will remain warranted under this workmanship, we will
replace the tank with a tank that is the nearest Bock model available at
limited warranty two years after the original installation date, then the replacement tank will
remain warranted for the remaining one year after the original installation date.
You can also write us at the following address:
Warranty Support Group
We will respond not later than ten days after we have received your request for service.
Page 15
In order for the warranty period to begin on the date of installation, you must return the
warranty registration card attached below within 30 days of purchasing the water heater. You
may also register your water heater online at www.bockwaterheaters.com. You must have a copy
of the original sales receipt at the time you request service. Failure to return the warranty
registration card and provide a copy of the sales receipt will result in the warranty period
beginning from the date of manufacture.
To get service under this limited warranty you should contact either the dealer or installer. If
dealer or installer

SECTION VIII: WARRANTY
HOW DO YOU GET SERVICE UNDER THE LIMITED WARRANTY?
n order for the warranty period to begin on the date of installation, you must return the
warranty registration card attached below within 30 days of purchasing the water heater. You
may also register your water heater online at www.bockwaterheaters.com. You must have a
copy of the original sales receipt at the time you request service. Failure to return the warranty
registration card and provide a copy of the sales receipt will result in the warranty period
beginning from the date of manufacture.
To get service under this limited warranty you should contact either the dealer or installer. f
dealer or installer is unknown you can contact us via e-mail at [email protected]
or call us Monday through Friday between the hours of 8 o’clock a.m. to 5 o’clock p.m. Central
Time at the following number: 1-608-257-2225.
You can also write us at the following address:
Bock Water Heaters, nc.
Warranty Support Group
110 S. Dickinson Street
Madison, W 53703
We will respond not later than ten days after we have received your request for service.
Page 16

Page 17
Bock Water Heaters, Inc. • 110 South Dickinson Street • adison, WI 53703
Telephone [phone] • Fax [phone]
www.bockwaterheaters.com
SECTION VIII: WARRANTY (cont)
WHAT DOES THIS LIMITED WARRANTY NOT COVER?
This limited warranty does not cover water heaters that are or were:
• ncorrectly installed, especially where the installation violates state or local plumbing,
housing or building codes.
• Operated at inappropriate settings, excessive pressures or temperatures.
• Exposed to adverse local conditions and specifically sediment or lime precipitation in the
tank or corrosive elements in the atmosphere or unacceptable water quality.
• nstalled outside the United States or Canada.
• Accidentally damaged.
Also, we will not cover the following charges, costs and losses:
• Any freight or delivery charges.
• Any removal or installation charges.
• Charges to return the water heater or part to the manufacturer.
• Water damage, loss or damage to property, inconvenience or loss of use.
WHAT WILL VOID THE LIMITED WARRANTY?
f you do any of the following, you will void this limited warranty:
• Fail to retain an original copy of your sales receipt.
• Fail to retain the actual rating plate from the water heater.
• Alter or remove the serial number.
• Transfer or sell the water heater.
• Remove the water heater from its original location and install it somewhere else.
• Fail to follow the care and maintenance instructions provided with the water heater.
•Remove the anode rods.
•Fail to inspect and replace the anode rods (you must retain and present your paid receipts
as proof of anode rod replacement).
H W D ES STATE LAW RELATE T THIS LIMITED WARRANTY?
This is a limited warranty. WE MAKE NO OTHER EXPRESS WARRANT ES W TH RESPECT TO
TH S WATER HEATER. We will not assume, nor authorize any person to assume for us any
other liability in connection with the sale or operation of this water heater. ANY MPL ED
WARRANT ES, NCLUD NG MECHANTAB L TY OR F TNESS FOR A PART CULAR
APPL CAT ON, MPOSED ON TH S SALE UNDER THE LAWS OF THE STATE OF SALE ARE
L M TED TO ONE YEAR. This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state. Some states do not allow limitations on how long
an implied warranty lasts, so the above limitation may not apply to you.
WE W LL NOT BE RESPONS BLE FOR WATER DAMAGE, LOSS OF USE OF THE UN T,
NCONVEN ENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER D RECT OR
ND RECT, AND WHETHER AR S NG N CONTACT OR TORT. Some states do not allow the
exclusion of incidental or consequential damages, so the above exclusion may not apply to
you.

Page 17
QQUU’’EESSTT--CCEE QQUUII AANNNNUULLEERRAA LLAA PPRRÉÉSSEENNTTEE GGAARRAANNTTIIEE??
’une ou l’autre des situations suivantes annulera la présente garantie limitée :
a. ’omission de nous renvoyer la fiche d’inscription dans les 30 jours restreint la garantie limitée du
réservoir et de l’échangeur de chaleur à sept ans à partir de la date de fabrication lorsque le chauffe-
eau est installé dans une habitation unifamiliale et est destiné à un usage domestique.
b. ’omission de conserver une copie originale du coupon de caisse restreint la garantie limitée du
réservoir et de l’échangeur de chaleur à sept ans à partir de la date de fabrication lorsque le chauffe-
eau est installé dans une habitation unifamiliale et est destiné à un usage domestique.
c. ’omission de conserver la plaque signalétique du chauffe-eau.
d. ’altération ou l’effacement du numéro de série.
e. e transfert ou la vente du chauffe-eau.
f. e transfert du chauffe-eau de son emplacement d’origine à un emplacement différent.
g. e fait de ne pas se conformer aux consignes d’entretien et de maintenance fournies avec le
chauffe-eau.
h. e retrait des tiges d’anode.
i. ’omission d’inspecter et de remplacer les tiges d’anode (vous devez conserver et présenter vos
coupons de caisse à titre de preuve du remplacement des tiges d’anode).
CCOOMMMMEENNTT LLEESS LLOOIISS PPRROOVVIINNCCIIAALLEESS SSEE RRAATTTTAACCHHEENNTT--EELLLLEESS ÀÀ LLAA PPRRÉÉSSEENNTTEE
GGAARRAANNTTIIEELLIIMMIITTÉÉEE??
es présentes constituent une garantie limitée. NOUS N'ÉMETTONS AUCUNE AUTRE GARANTIE
EXPRESSE EN RAPPORT AVEC CE CHAUFFE-EAU À CHAUFFAGE INDIRECT. Nous n’assumerons ni
n’autoriserons qui que ce soit à assumer, en notre nom, quelle qu'autre responsabilité que ce soit en
lien avec la vente ou l'utilisation de ce chauffe-eau à chauffage indirect. TOUTE GARANTIE TACITE,
Y COMPRIS DE QUA ITÉ MARCHANDE OU D’ADAPTATION À UN USAGE PARTICU IER, IMPOSÉE
À CETTE VENTE PAR ES OIS EN VIGUEUR DANS A PROVINCE ( ’ÉTAT) OÙ S’EST CONC UE A
VENTE EST IMITÉE À UN AN. a présente garantie vous confère des droits juridiques particuliers, et
vous pourriez aussi avoir d’autres droits qui varient d'une province à l'autre. Certains États ne
permettent pas l’imposition de limites à la durée d’une garantie tacite; par conséquent la limite
précédente peut ne pas s’appliquer à vous.
NOUS NE SOMMES PAS RESPONSAB ES DES DOMMAGES DUS À ’EAU, DES PERTES D’USAGE DE
’APPAREI , DES INCONVÉNIENTS, DES PERTES OU DES DOMMAGES MATÉRIE S, QU’I S SOIENT
DIRECTS OU INDIRECTS, ET QU'I S SOIENT DUS À UN CONTACT OU UN DÉ IT. Certains états ne
permettent pas l’exclusion accessoires ou consécutifs; par conséquent, la limite précédente peut ne pas
s’appliquer à vous.