Bosch Worcester 15SBi User manual

15/24SBi SYSTEM BOILER
USER INSTRUCTIONS &
CUSTOMER CARE GUIDE
IMPORTANT: THIS APPLIANCE IS FOR USE WITH NATURAL GAS OR LPG.
THESE INSTRUCTIONS APPLY IN THE UK ONLY.
THESE INSTRUCTIONS ARE TO BE LEFT WITH THE USER OR AT THE GAS METER
G. C. NUMBERS
APPLIANCE NATURAL GAS L. P. G.
15SBi 41 311 43 41 311 45
24SBi 41 311 44 41 311 46
SBi
Worcester supports the
Benchmark code of practice
Vote for your
‘Installer of the year’ at
www.worcester-bosch.co.uk

EXCELLENCE COMES
AS STANDARD
Thank you for purchasing a Worcester SBi gas-fired system
boiler.
The SBi Series appliances are made by Worcester and the
strictest quality control standards are demanded throughout
every stage of production.
Indeed, Worcester, part of the Bosch Group have led the
field in innovative appli-
ance design and perform-
ance for more than 40
years.
The result is
that your new Worcester
system boiler appliance
offers you the very best of
everything - quality, effi-
ciency, economical run-
ning costs, proven reliabil-
ity and value for money.
What’s more, you also have the assurance of our no-
nonsense 1 year parts and labour guarantee.
Page No.
Operating Instructions
.................................... 3-11
Fault and Breakdowns 12
Maintenance and
Extended Warranty
Information ............ 13-14
Guarantee Details .. 15-16
CONTENTS
2

GENERAL
INFORMATION
GAS SAFETY (INSTALLATION AND USE)
REGULATIONS 1998
It is the law, in GB, that all gas appliances must be installed by a
competent person in accordance with the above regulations. Failure
to install appliances correctly could lead to prosecution. It is in your
interest and that of safety to ensure compliance with the law. The
manufacturer’s notes must not be taken, in any way, as over-riding
statutory obligations.
In GB, a competent person is someone registered with CORGI.
All CORGI registered installers carry a CORGI ID card and have a regis-
tration number. Both should be recorded in the BENCHMARK check-
list. You can check that your installer is CORGI registered by calling
CORGI on 01256 372300.
WARNING: This appliance must be earthed and protected by a
3 amp fuse.
ELECTRICITY SUPPLY: 230V ~ 50Hz
IMPORTANT: To get the best from your Worcester system boiler
please read these instructions carefully.
In the event of a fault the appliance should not be used until the
fault has been corrected by a competent person.
BENCHMARK
The Benchmark initiative is a code of practice to encourage
the correct installation, commissioning and servicing of domestic cen-
tral heating boilers and system equipment.
A checklist can be found in the back of every installation
manual. This is a vital document that needs to be completed by the
installer at the time of installation. It confirms that the boiler has
been installed and commissioned according to the manufacturers
instructions.
In Eire the declaration found in IS 813 must be complet-
ed. Without completion of the checklist and/or declaration, manufac-
turers may refuse to respond to a call-out request. It is important that
the checklist and/or declaration are fully completed by your installer.
GENERAL DESCRIPTION
(See Fig.1.)
The WORCESTER system boilers are sealed system central heat-
ing aplliances. They consist of a gas fired boiler having a varying out-
put of between 6 - 15kW (15SBi) and 15 - 24kW (24SBi), a circulating
pump and all necessary controls to provide central heating.
They can be connected to a domestic hot water supply system
through an optional, internally fitted diverter valve or to an external
S or Y plan system.
Central Heating
3

4
Central Heating
When a demand is made for heating by the system con-
trols (i.e. a programmer or room thermostat). The pump will energise
circulating primary water around the heating system and the burner
will light. The heat output from the appliance in this mode has been
factory set to mid-range or as reset by your installer. The appliance
will operate as necessary
to maintain the tempera-
ture of the radiators at
the level set by the adjust-
ment of the Heating
Temperature Control
Knob. (See Fig. 2.)
If the system no
longer requires output to
maintain the desired
room temperature, the
burner will extinguish.
The pump will continue
to run for a short period
to dissipate the residual
heat from the appliance
and then switch off.
The appliance will
supply heat to the central
heating system as
required.
Fig. 1. System Diagram.
Automatic air
vent
Gas to water
heat exchanger
Circulating
pump
Diverter valve
(optional) CH
flow
Domestic
hot water
out
Domestic
cold sup-
ply
CH
return
Relief Valve
discharge
Pressure
relief valve
Boiler
Expansion
vessel

5
CENTRAL HEATING SYSTEM
During the first few hours of operation of the central heating
system, check that all radiators are being heated at an even rate.
Should the upper area of a radiator be at a lower temperature than
the base of the radiator, it should be vented by releasing air through
the venting screw at the top of each radiator. Make sure your installer
shows you how to carry out the operation. Repeated venting will
reduce the quantity of water in the system and this must be replen-
ished for safe and satisfactory operation of the appliance. Should
water leaks be found in the system or excessive venting be required
from any radiator, a service engineer should be contacted and the sys-
tem corrected.
SEALED HEATING SYSTEM
The appliance must be fitted to a sealed heating
system which is pre-pressurised. In this case your
installer will advise you on the minimum and maximum
pressure that should be indicated on the pressure gauge.
See Fig. 3. Check regularly that this pressure is main-
tained and contact your installer or maintenance engi-
neer if there is a permanent significant drop in pressure
indicated on the gauge. If the system loses pressure it
should be re-pressurised as instructed by the installer
(N.B. Maximum operating pressure 2.5 bar).
Pressurising The System (See Fig. 2).
(If in doubt leave this procedure to your installer).
Remove the bottom panel to gain access to the fill-
ing loop assembly.
Insert the bayonet end of the filling key into the
corresponding cut outs in the filling loop housing and
twist to lock the key in place.
Turn the grey knob anti-clockwise to allow water
ingress and fill until the required pressure is reached.
Turn the grey knob clockwise to stop filling and
remove the filling key by lining up the bayonet end of
the key with the cut outs in the filling loop housing and
withdrawing the key.
N.B. The key must always be removed from the
filling loop housing after the system has been filled to
prevent accidental filling and to comply with Byelaw
14 of the Water Byelaws Scheme.
Store the key in a safe place for future use and
refit the bottom panel
GENERAL NOTES
Grey
Knob
Filling Key
Fig. 2.

6
CLEARANCES
Your installer will
have provided adequate
space around the appliance
for safety and servicing. Do
not restrict this space by
the addition of cupboards,
shelves etc. close to the
appliance.
Minimum clearances in millimetres.
ROOM THERMOSTAT
A room thermostat may be fitted for control of the central heat-
ing temperature. It will be located in one room of the home. The
method of setting a room thermostat varies with the type and manu-
facture. Refer to the instructions supplied with the room thermostat.
THERMOSTATIC RADIATOR VALVES
If thermostatic radiator valves are fitted to the system then they
must conform to the requirements of BS2767. The radiator located in
the room where the room thermostat is sited must be controlled by a
thermostatic radiator valve.
VENTILATION OF ROOM SEALED FANNED
FLUE (RSF) APPLIANCES
These are room sealed appliances and any ventilation openings
in a wall or door must not be obstructed. Do not allow the flue termi-
nal fitted on the outside wall to become obstructed or damaged.
NOTE: Do not place anything on top of the appliance. If the
appliance is fitted in a compartment do not use the compartment for
storage purposes unless it conforms to the requirements of
BS 6798:1987: Section 6. It is essential that the airing space is separat-
ed from the boiler space by a perforated non-combustible partition as
described in BS 6798:1987.
CIRCULATING PUMP
This may be fitted with a speed adjuster. If so it will be factory
set at maximum and should be adjusted by the installer to suit the
heating load.
15SBi 24SBi
Left-hand side 10 10
Right-hand side 10 10
In Front 600 600
Above 180 180
Below 200 200

7
FROST PRECAUTIONS
If the appliance is not to be used for a long period of time and
there is a likelihood of freezing, then the appliance should be
drained. The Worcester Technical Helpline will advise you on suit-
able frost precautions.
SERVICE
Annual servicing is important in order to ensure continuing high
efficiency and long life for your appliance. In the event of any diffi-
culty in making suitable servicing arrangements, Worcester personnel
or other competent persons will discuss regular servicing arrange-
ments and offer a comprehensive maintenance contract.
WARNING
If a gas leak exists, or is suspected, turn off the gas supply to the
appliance at the service cock and consult your local service engineer.
Do not touch any electrical switches to turn them either on or off.
Open all windows and doors. Do not smoke. Extinguish all naked
lights.
CLEANING
Do not use abrasive cleaners on the outer casing. Use a damp
cloth and a little detergent.

8
OPERATION OF CON-
TROLS
(See also label on inside of appliance front panel).
The appliance is fitted with the following controls:
CENTRAL HEATING TEMPERATURE
CONTROL
The position of this knob will determine the temperature of the
water delivered to the radiators between the ‘I’ and ‘MAX’ position.
When the knob is turned anti-clockwise past the ‘I’ position to the
‘OFF’ (Summer Position) the appliance is off.
FACIA MOUNTED PROGRAMMER (if fitted)
Your installer may have mounted a mechanical programmer into
the facia of your appliance. Operating instructions are supplied with
the programmer.
RESET BUTTON
Press and release this button if the appliance fails to operate - if
the appliance still fails to operate then contact Worcester Bosch or
your installer.

9
Fig. 3. Controls.
Reset
button
Mains electricity
indicator
CH temperature
control knob
System pressure
gauge

10
INDICATOR LIGHTS
Green light:
MAINS : ‘ON’
TO LIGHT THE APPLIANCE
Check that the water valves to the central heating circuit are
open.
Check that the grey needle on the pressure gauge is not below
the required pressure.
Switch on the mains electricity. Set the room thermostat, if fit-
ted, to maximum. Turn the central heating temperature control knob
to ‘MAX’. The burner will light.. Set the central heating and hot water
temperature control knobs and the room thermostat/cylinder thermo-
stat, if fitted, to the desired temperature.
TO STOP THE APPLIANCE
For Short Periods
Turn the central heating temperature control knob fully anti-
clockwise to the ‘O’ position.
For Long Periods
Turn the CH temperature control
knob switch to the ‘O’ position. Switch
off the mains electricity.
A facia mounted mechanical pro-
grammer will require resetting if mains
supply has been disconnected.
ELECTRICITY SUPPLY
FAILURE
If
the electricity supply fails the appliance
will not operate. Once the supply is
restored the appliance will return to
normal operation. If a programmer is
fitted, check that the settings have
been maintained.
Fig. 4. 15/24SBi with front panel removed.
Circulating
pump
Clip
Locating peg
Expansion
vessel
Gas valve
TO LIGHT AND STOP THE
APPLIANCE

11
APPLIANCE LOCKOUT
The appliance can be reset by pressing the reset button. Check
that the gas supply has not been interrupted.
If this condition continues to occur, then call a service engineer.
REMOVAL AND REPLACEMENT
OF THE FRONT PANEL (See Fig. 4)
Removal:
Holding the panel at the edges, slide it upwards to disengage the
clips and ease the top edge forwards and upwards to raise it clear of
the two pegs on the top edge of the facia.
Replacement:
Locate the two holes in the bottom edge of the front panel over
the two pegs on the top edge of the facia and reverse the removal
procedure.

12
More than 30% of all calls made to our contact centre reporting
appliance faults or breakdowns prove to be false alarms, as there is
often a simple explanation for the apparent malfunction.
So, to help you save time and money – not to mention frustration
and inconvenience – please refer to the General Information, Notes and
Lighting Instructions ensuring all controls are set correctly.
If, after following the instructions the appliance still fails to oper-
ate correctly call the Worcester Contact Centre. Arrangements will be
made for an engineer to call as soon as possible.
CALL-OUT CHARGES
All of our field service engineers are factory trained.
If you request a visit from an engineer and your appliance has
been installed within the last 12 months, no charge will be made for
parts and/or labour, providing:
•The appliance was commissioned correctly on installation.
•An appliance fault is found and the appliance has been
installed within the past 12 months.
A call-out charge will be made where:
•The appliance has been installed for over 12 months, or
•Our Field Service Engineer finds no fault with the appliance
(see note), or
•The cause of breakdown is with other parts of your plumb-
ing/heating system, or with equipment not supplied by Worcester.
NOTE: Invoices for attendance and/or repair work carried out on
your appliance by any third party will not be accepted.
APPLIANCE FAILS TO
OPERATE

13
MAINTAINING YOUR
APPLIANCE
Your new Worcester system boiler represents a long-term
investment in a reliable, high quality product.
In order to realise its maximum working life, and to ensure
it continues to operate at peak efficiency and performance, it is
essential that your boiler receives regular, competent servicing
and annual maintenance checks beyond the initial 12 month
guarantee period.
Regular service contracts can be arranged with your
installer – however if you have difficulty making a satisfactory
arrangement simply contact Worcester on 08457 256206 for
help.
If you would like to know more about Worcester’s extend-
ed warranty options please tick the appropriate box on your
warranty registration card.

14
SERVICE CENTRES
CONTACT NUMBERS:
UK Contact Centre Tel. [phone]
UK Contact Centre Fax. [phone]
Scotland only Fax. [phone]
Eire Tel: [phone]
OPERATING HOURS:
Mon - Fri 7.00am to 8.00pm
Sat 8.00am to 5.00pm
Sun 9.00am to 12.00pm
Please contact our UK Contact Centre number where our friendly opera-
tors will book your call with one of our team of nationwide engineers.
NOTE:
Please refer to our website for our bank holiday opening hours.
www.worcester-bosch.co.uk

15
YOUR WORCESTER
SYSTEM BOILER
GUARANTEE
This appliance is guaranteed from the date of installation
subject to the following conditions & exceptions.
1. The appliance is guaranteed for a
period of 24 calendar months sub-
ject to the return of the guarantee
card within 30 days of installation
and the first 12 months service and
inspection having been carried out
to the satisfaction of BBT
Thermotechnology UK Ltd. Please
note that this service is not covered
under the terms & conditions of the
warranty and would therefore incur
a charge.
2. That during the period of this guar-
antee any components of the unit
which are Proved to be faulty or
defective in manufacture will be
exchanged or repaired Free of mate-
rial charges and free of labour
charges if repaired directly by BBT
Thermotechnology UK Ltd.
Invoices for attendance and repair
of this appliance by third parties
will not be accepted for payment by
BBT.
3. That the householder may be asked
to prove the date of installation and
that the appliance was correctly
commissioned. This information
must then be documented in the
Benchmark Gas Boiler
Commissioning Checklist.
4. That any product or part thereof
returned for servicing under the
guarantee must be accompanied by
a claim stating the model, serial
number and date of installation.
5. That BBT Thermotechnology UK Ltd
will not accept responsibility for
damage caused by faulty installa-
tion, neglect, misuse, accidental
damage or the non-observance of
the instructions contained in the
Installation and Users instructions
leaflets.
6. That the appliance has been used
only for normal domestic purposes,
for which it was designed.
7. That this guarantee applies only to
equipment purchased and used in
This guarantee is given in addition to all your normal statutory rights.
Worcester, Bosch Group is a trading name of BBT Thermotechnology UK Ltd.

GUARANTEE
REGISTRATION
You should complete and return the postpaid Guarantee
Registration Card within 30 days of purchase.
The card will register you as the owner of your new
Worcester system boiler and, while this will not affect your
statutory rights in any way, it will assist us to maintain an effec-
tive and efficient customer service by establishing a reference
and permanent record for your boiler.
IMPORTANT: SERIAL NUMBER. Copy the number off the
Guarantee Card.
FOR YOUR OWN RECORD
MODEL SERIAL NUMBER
(See identity label inside appliance casing)
TYPE/SIZE DATE OF INSTALLATION
8 716 115 066a (05/08)
CORGI CONTACT
All CORGI Registered installers carry a CORGI ID card and
have a registration number. Both should be recorded in your
central heating log book. You can check your installer is
CORGI Registered by calling CORGI on 01256 372300
Worcester, Bosch Group, Cotswold Way, Warndon, Worcester WR4 9SW.
Telephone: [phone] Fax: [phone].
Technical Helpline 08705 266241.
Worcester, Bosch Group is a trading name of BBT Thermotechnology UK Limited
www.worcester-bosch.co.uk