Bose Acoustimass 500 User manual

BASS MODULE 500

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WHAT’S IN THE CARTON
CONTENTS
Confirm that the following parts are included:
Bose Bass Module 500 Power cord*
*May ship with multiple power cords. Use the power cord for your region.
NOTE: If any part of the product is damaged, do NOT use it. Contact your authorized
Bose dealer or Bose customer service.
Visit: worldwide.Bose.com/Supportworldwide.Bose.com/Support

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BASS MODULE PLACEMENT
RECOMMENDATIONS
For best performance, follow these recommendations when placing the bass module:
Do NOT place any objects on top of the bass module.
To avoid wireless interference, keep other wireless equipment 1 – 3 ft.
(0.3 – 0.9 m) away from the bass module. Place the bass module outside
and away from metal cabinets, other audio/video components and direct
heat sources.
Place the bass module on a stable and level surface. Vibration can cause the bass
module to move, particularly on smooth surfaces like marble, glass or highly
polished wood.
Place the bass module along the same wall as your TV, or along any other wall in
the front third of the room.
Keep the back side of the bass module (the side opposite the Bose logo) at least
3 in. (7.6 cm) from any other surface. Blocking the port on the bottom of this side
may aect acoustic performance.
For more bass, place the bass module closer to walls and corners. For less bass,
place the bass module further from walls and corners.
Make sure there is an AC (mains) outlet nearby.
CAUTION: Do NOT place the bass module on its top or sides when in use.

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POWER
CONNECT THE BASS MODULE TO POWER
1. Connect the power cord to the bconnector on the bass module.
POWER
2. Plug the other end of the power cord into an AC (mains) power outlet.

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CONNECT TO A SOUNDBAR OR SPEAKER
CHOOSE YOUR CONNECTION METHOD
The way you connect the bass module depends on your soundbar or speaker.
Choose your connection method from the table below.
SOUNDBAR OR SPEAKER CONNECTION METHOD
Bose Smart Soundbar
(voice-enabled soundbar)
Connect using the Bose Music app (see page 14).
NOTE: If you can’t access or have trouble
connecting using the Bose Music app,
see “Troubleshooting” on page 20.
SoundTouch 300 soundbar Connect using your soundbar’s remote
(see page 15).
Bose TV Speaker (or alternate
wired setup for soundbars )
Connect using an audio cable (not provided)
(see page 16).

CONNECT TO A SOUNDBAR OR SPEAKER
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CONNECT USING THE BOSE MUSIC APP
1. In the Bose Music app, select your soundbar.
2. Go to the Settings menu to add your bass module.
New to the Bose Music app?
1. On your mobile device, download the Bose Music app.
BOSE MUSIC
2. Follow the app instructions.

CONNECT TO A SOUNDBAR OR SPEAKER
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CONNECT USING THE SOUNDTOUCH 300 REMOTE
1. On your soundbar’s remote, press the SoundTouch button e.
2. Press and hold kuntil the connectivity light lon the soundbar blinks white.
Prof_BB_OG_pair
Once connected, you hear a tone. The light on the back of the bass module and
lon the soundbar glow white.
NOTES: Connecting may take several minutes.
If the bass module doesn’t connect to the soundbar, see “Troubleshooting”
on page 20.
Check for sound
NOTE: To avoid hearing distorted audio, turn o your TV speakers. Refer to your TV
owner’s guide for more information.
1. Power on your TV.
2. If you are using a cable/satellite box or other secondary source:
a. Power on this source.
b. If this source is connected to your TV, select the appropriate TV input.
3. Power on the soundbar.
You hear sound coming from the bass module.
NOTE: If you don’t hear sound from the bass module, see “Troubleshooting” on
page 21.

CONNECT TO A SOUNDBAR OR SPEAKER
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CONNECT USING AN AUDIO CABLE
You can connect the module to the soundbar or speaker using a 3.5 mm audio cable
(not provided).
If you don’t have a 3.5 mm audio cable (commonly used for headphones and
mobile devices), visit Bose.com/BM500Bose.com/BM500 to purchase a 15 ft. (4.5 m) cable. You can also
purchase this part at your local electronics store.
1. Connect one end of a 3.5 mm audio cable to the xconnector on the
bass module.
BASS
IN

CONNECT TO A SOUNDBAR OR SPEAKER
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2. Connect the other end of the cable to the hconnector on the back of the
soundbar or speaker.
BASS
NOTES:
Bose Smart Soundbar: Make sure to connect the cable to the hconnector,
not the Cconnector.
Bose TV Speaker: Make sure to connect the cable to the hconnector, not the
Bconnector.
SoundTouch 300 soundbar: Connect the cable to the pconnector.
3. Check for sound (see page 15).

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BASS MODULE STATUS
STATUS LIGHT
The light on the back of the module shows system status.
LIGHT ACTIVITY SYSTEM STATE
Solid white Connected to the soundbar or speaker
Blinking white Downloading a software update
Solid amber Network standby (wireless connection)
Blinking amber Ready to connect to the soundbar or speaker
O Power-saving mode (wired connection)
Blinking red Error - contact Bose customer service

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CARE AND MAINTENANCE
CLEAN THE BASS MODULE
Clean the exterior of the bass module with a soft, dry cloth.
CAUTIONS:
Do NOT allow liquids to spill onto the bass module or into any openings.
Do NOT use any sprays near the bass module.
Do NOT use any solvents, chemicals or cleaning solutions containing alcohol,
ammonia or abrasives.
Do NOT allow objects to drop into any openings.
REPLACEMENT PARTS AND ACCESSORIES
Replacement parts and accessories can be ordered through Bose customer service.
Visit: worldwide.Bose.com/Supportworldwide.Bose.com/Support
LIMITED WARRANTY
Your bass module is covered by a limited warranty. Visit our website at
global.Bose.com/warrantyglobal.Bose.com/warranty for details of the limited warranty.
To register your product, visit global.Bose.com/registerglobal.Bose.com/register for instructions.
Failure to register will not aect your limited warranty rights.

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TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the bass module:
Unplug the power cords for the bass module and soundbar or speaker, wait 30
seconds and plug them firmly into a live AC (mains) outlet.
Secure all cables.
Check the bass module status (see page 18).
Move the bass module and soundbar or speaker away from possible interference
(wireless routers, cordless phones, televisions, microwaves, etc.).
Place the bass module according to the placement guidelines (see page 11).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contactworldwide.Bose.com/contact
SYMPTOM SOLUTION
Bose Music app
doesn’t work on
mobile device
Make sure your mobile device is compatible with the Bose Music app and
meets minimum system requirements. For more information, refer to the
app store on your mobile device.
Bass module
doesn’t wirelessly
connect to
the soundbar
Confirm that the status light is blinking amber, indicating that the bass
module is ready to connect (see page 18).
Repeat the connection process (see page 13).
If the bass module was previously connected to the soundbar, reset the
bass module’s connection (see page 23).
Unplug the power cords for the bass module and soundbar, wait
30 seconds and plug them firmly into a live AC (mains) outlet.
Connect the bass module to the soundbar using a 3.5 mm audio cable
(see page 16).
NOTE: If you don’t have a 3.5 mm audio cable (commonly
used for headphones and mobile devices), visit
Bose.com/BM500Bose.com/BM500 to purchase a 15 ft. (4.5 m) cable. You can also
purchase this part at your local electronics store.

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PROBLEM WHAT TO DO
TROUBLESHOOTING
SYMPTOM SOLUTION
Intermittent or
no audio
Unmute the system.
Increase the volume.
Confirm that the soundbar or speaker is playing audio. If not, refer to
your soundbar or speaker owner’s guide for troubleshooting
(see page 25).
Test dierent sources (if available).
Make sure that you’re playing audio that has bass frequencies, such as
music or movies.
For wireless connections:
Confirm that the status light is glowing solid white, indicating that
the bass module is connected to the soundbar (see page 18).
Repeat the connection process (see page 13).
If the bass module was previously connected to the soundbar, reset
the bass module’s connection (see page 23).
Place the bass module according to the placement guidelines
(see page 11).
Poor or distorted
sound from the
bass module
Test dierent sources (if available).
Place the bass module according to the placement guidelines
(see page 11).
Remove all protective films from the bass module.
If the bass module is connected to a Bose Smart Soundbar or
SoundTouch 300 soundbar, run ADAPTiQ audio calibration. For more
information, refer to your soundbar owner’s guide (see page 25).
NOTES:
This solution does not apply to the Bose Smart Soundbar 300.
If you no longer have the ADAPTiQ headset (provided with your
soundbar), contact Bose customer service for a replacement.
If the bass module is connected to a Bose TV Speaker or
Bose Smart Soundbar, make sure the 3.5 mm audio cable
(not provided) is connected to the hconnector on the back of the
speaker or soundbar, not the Bor Cconnector.

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TROUBLESHOOTING
SYMPTOM SOLUTION
Bass is too heavy
or low
Adjust the bass. For more information, refer to your soundbar or speaker
owner’s guide (see page 25).
If the bass module is connected to a Bose Smart Soundbar or
SoundTouch 300 soundbar, run ADAPTiQ audio calibration. For more
information, refer to your soundbar owner’s guide (see page 25).
NOTES:
This solution does not apply to the Bose Smart Soundbar 300.
If you no longer have the ADAPTiQ headset (provided with your
soundbar), contact Bose customer service for a replacement.
Move the bass module away from nearby walls and corners.

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TROUBLESHOOTING
RESET THE CONNECTION TO THE SOUNDBAR
If the bass module no longer connects to the soundbar, reset the bass module’s
wireless connection. Resetting the wireless connection causes the soundbar to try to
reconnect to the bass module, which may resolve connection issues.
To reset the wireless connection, press the button on the back of the bass module.
When the bass module reconnects to the soundbar, you hear a tone and the light on
the back of the bass module glows white.

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TROUBLESHOOTING
RESET THE BASS MODULE
Resetting the bass module clears all wireless connection information and returns the
bass module to original factory settings.
1. Press and hold the button on the back of the bass module until the system status
light blinks white.
When the reset is complete, the light blinks amber.
2. Connect the bass module to the soundbar (see page 13).