Bradford White UCG100H199 User manual

238-50463-00C REV 12/14
GAS-FIRED COMMERCIAL WATER HEATER
(Ultra Low NOx)
Ambler, PA 19002
Tech Service [phone]
Service Parts [phone]
Warranty Service [phone]
INSTALLATION/OPERATION MANUAL
WITH TROUBLESHOOTING GUIDE
PLACE THESE INSTRUCTIONS ADJACENT TO WATER HEATER AND NOTIFY OWNER TO KEEP FOR FUTURE REFERENCE
-Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
- WHAT TO DO IF YOU SMELL GAS
Do not try to light any appliance.
Do not touch any electrical switch;
do not use any phone in your
building.
Immediately call your gas supplier
from a neighbor’s phone. Follow
the gas supplier’s instructions.
If you cannot reach your gas
supplier, call the fire department.
-For your family’s comfort, safety and
convenience, it is recommended this
water heater be installed and
serviced by a plumbing professional.
If the information in these
instructions is not followed exactly, a
fire or explosion may result causing
property damage, personal injury or
death.
WARNING

2
SECTION I: IMPORTANT INFORMATION
SECTION I: IMPORTANT INFORMATION...............2
SECTION II: SPECIFICATIONS................................5
SECTION III: GENERAL INFORMATION.................6
SECTION IV: INSTALLATION INSTRUCTIONS......8
SECTION V: VENTING ...........................................13
SECTION VI: WATER CONNECTIONS..................19
SECTION VII: GAS CONNECTIONS......................23
SETION VIII: ELECTRICAL CONNECTIONS ........25
SECTION IX: OPERATING INSTRUCTIONS......... 26
SECTION X: MAINTENANCE.................................35
SECTION XI: DIAGNOSTIC AND
TROUBLESHOOTING GUIDE.................................39
SECTION XII: PARTS LIST....................................58
READ CAREFULLY
This gas-fired water heater is design certified by CSA International under the American National Standard, Z21.10.3
(as indicated on the rating plate) and CAN/CGA 4.3-M (as indicated on the rating plate) available from CSA Standards
Association, 5060 Spectrum Way, Mississauga, Ontario, CANADA L4W 5N6.
This water heater must be installed in accordance with local codes. In the absence of local codes, it must be installed
in compliance with the National Fuel Gas Code (ANSI Z223.1-Latest Edition), or in Canada CAN/CGA B149.1 Natural
Gas Installation Code (Latest Edition) or CAN/CGA B149.2 Propane Installation Code (Latest Edition).
The following terms are used throughout this manual to bring attention to the presence of hazards at various risk
levels, or to important information concerning product life.
Indicates special instructions on installation, operation
or maintenance, which are important but not related to
personal injury hazards.
NOTICE
Indicates a potentially hazardous situation, which, if
not avoided, could result in death, serious injury or
substantial property damage.
WARNING
Indicates potentially hazardous situation, which, if not
avoided, may result in moderate or minor injury or
property damage.
CAUTION
Indicates an imminently hazardous situation, which, if
not avoided, will result in death, serious injury or
substantial property damage.
DANGER
This water heater has a limited warranty. The warranty for this water heater is valid only if the water heater has been
installed, maintained and operated in accordance with these instructions.
NOTICE
TABLE OF CONTENTS

3
DANGER
DO NOT store or use gasoline or other flammable, combustible, or corrosive vapors and/or liquids in the vicinity of this or
any other appliance.
This water heater is equipped with an adjustable thermostat to control water temperature. Hot water temperatures
required for automatic dishwasher and laundry use can cause scald burns resulting in serious personal injury and/or
death. The temperature at which injury occurs varies with the person’s age and the time of exposure. The slower
response time of disabled persons increases the hazards to them. NEVER allow small children to use a hot water tap,
or to draw their own bath water. NEVER leave a child or disabled person unattended in a bathtub or shower.
Toxic chemical, such as those used for boiler treatment, must not be introduced into potable water used for space
heating.
This water heater must not be connected to an existing heating system or component(s) previously used with a non-
potable water heating appliance.
All piping components connected to this water heater for space heating applications must be suitable for use with
potable water.
WARNING
Improper installation, adjustments, alteration, service or maintenance can cause property damage, personal injury or
loss of life. Failure to follow all instructions in the proper order can cause personal injury or death. Read and
understand all instructions, including all those provided with the appliance before installing, starting-up, operating,
maintaining or servicing this appliance. Keep this manual and literature in legible condition with this water heater for
reference by owner and service technician.
This water heater requires regular maintenance and service to operate safely. Follow the instructions contained in this
manual.
Installation, maintenance, and service must be performed only by a qualified, skilled and knowledgeable installer or
service provider.
Installation is not complete unless a temperature and pressure relief valve is installed into the proper location at the top
of this water heater.
It is the responsibility of the installing contractor to see that all controls are correctly installed and are properly operating
when the installation is complete.
This water heater is suitable for installation on combustible flooring. Do not install water heater directly on carpeting.
DO NOT operate this water heater without first being certain it is filled with water.
DO NOT tamper with or alter the water heater and/or controls.
DO NOT operate water heater with jumpered or absent controls or safety devices.
DO NOT operate water heater if any external part has been under water. Immediately call a qualified service technician
to inspect the appliance and to replace any part of the control system including gas controls, which has been under
water.
DO NOT attempt to use this water heater with any gas other than the type listed on the rating plate. Do not attempt to
convert this water heater for use with a gas other than the type for which it is equipped. Failure to use the proper gas
can create an unsafe condition resulting in property damage, bodily injury, or death. Consult your local gas supplier or
gas company if there are any questions.
Incorrect operation of this appliance may create a hazard to life and property and will nullify the warranty.
DO NOT operate this water heater if the input rate exceeds the rate shown on the water heater rating plate.
This water heater contains very hot water under high pressure. Do not unscrew any pipe fittings nor attempt to
disconnect any components of this water heater without positively assuring the water is cool and is not under pressure.
Always wear protective clothing and equipment when installing, starting up or servicing this water heater to prevent scald
injuries. Do not rely on the temperature gauges to determine the temperature. Do not touch any components unless
they are cool.
This water heater must be properly vented and connected to an approved vent system in good condition. DO NOT
operate water heater with the absence of an approved vent system. A clean and unobstructed vent system is
necessary to allow noxious fumes that could cause injury or loss of life to vent safely and will contribute toward
maintaining the water heater’s efficiency.

4
To comply with NSF requirements this water heater is to be: Sealed to the floor with sealant, in a smooth and easily
cleanable way.
WARNING
This water heater needs fresh air for safe operation and must be installed so there are provisions for adequate
combustion and ventilation air. Insufficient air supply will cause a recirculation of combustion products resulting in
contamination that may be hazardous to life. This will result in carboning or sooting of the combustion chamber, burner,
and flue tubes and creates a risk of asphyxiation.
Water heater materials of construction, products of combustion and the fuel contain carbon monoxide, nitrogen oxides,
aldehydes and/or other toxic or harmful substances which can cause death or serious injury and which are known to the
state of California to cause cancer, birth defects and other reproductive harm. Always use proper safety clothing,
respirators and equipment when servicing or working nearby this water heater.
Flammable items, pressurized containers or any other potential fire hazardous articles must never be placed on or
adjacent to the water heater. Open containers of flammable material should not be stored or used in the same room
with this water heater.
Insulation blankets are not required for this water heater. This water heater meets or exceeds the ASHRAE/IES 90.1b
(latest edition) standards with respect to insulation and standby loss requirements.
Setting the water temperature to the maximum set point can result in scalding hot water delivered to the faucets. It is
highly recommended that the maximum setpoint be adjusted to the lowest temperature possible for the needs of the
installation. See following section in this Installation/Operation Manual to change the maximum setpoint limit (max
setpoint). Make sure the water heater control display is not in a public area that can result in the temperature settings
being improperly adjusted.
Hydrogen gas can be produced in an operating water heater that has not had water drawn from the tank for a long
period of time (generally two weeks or more). Hydrogen gas is extremely flammable. To prevent the possibility of injury
under these conditions, we recommend the hot water faucet to be open for several minutes at the kitchen sink before
you use any electrical appliance, which is connect to the hot water system. If hydrogen is present, there will be unusual
sounds such as air escaping through the pipes as hot water begins to flow. Do not smoke or have open flame near the
faucet at the time it is open.
Basements, crawl spaces, closets and areas below ground level will serve as pockets for accumulation of leaking gas.
Before lighting, smell all around the appliance area for gas. Be sure to smell next to the floor.
IF YOU SMELL GAS:
DO NOT try to light any appliance.
DO NOT touch any electric switch; do not use any telephone in your building.
Immediately call your gas supplier from a telephone in another building. Follow the gas supplier’s instructions.
If you cannot reach your gas supplier, call the fire department.
DO NOT OPERATE THE APPLIANCE UNTIL THE LEAKAGE IS CORRECTED!
WARNING

5
SECTION II: SPECIFICATIONS
Figure 1. Dimensional Layout.
Table 1. Specifications.
Model Description
1st Hour
Delivery at
100°F Rise
(Gal.)
A
Floor to
Top of
Vent
(in.)
B
Vent
Dia.
(in)
C
Floor
to
Cold
Water
Conn.
(in)
D
Floor
to
T& P
(in)
E
Floor
to Hot
Water
Conn.
(in)
F
Floor to
Top of
Water
Heater
(in)
G
Floor
to Gas
Conn.
(in)
Water
Conn.
Dia.
(in.)
Gas
Conn.
Dia.
(in.)
Relief
Valve
(in.)
Model Number Capacity
(Gal.)
Input BTU/Hr.
NAT. & L.P.
UCG100H199 100 199,999 267 73 ¼ 6 10 52 ½ 55 ½ 69 ¾ 63 ¼ 1 ½ ¾ ¾
UCG100H270 100 270,000 336 73 ¼ 6 10 52 ½ 55 ½ 69 ¾ 63 ¼ 1 ½ ¾ 1
UCG100H399 100 399,999 463 77 ¼ 8 10 52 ½ 55 ½ 69 ¾ 63 ¼ 1 ½ ¾ 1
Model Description
1st Hour
Delivery at
56°C Rise
Liters
A
Floor to
Top of
Vent
(mm)
B
Vent
Dia.
(mm)
C
Floor
to
Cold
Water
Conn.
(mm)
D
Floor
to
T&P
(mm)
E
Floor
to Hot
Water
Conn.
(mm)
F
Floor to
Top of
Water
Heater
(mm)
G
Floor to
Gas
Conn.
(mm)
Water
Conn.
Dia.
(mm)
Gas
Conn.
Dia.
(mm)
Relief
Valve
(mm)
Model Number Capacity
Liters
Input kW/Hr.
NAT. & L.P.
UCG100H199 379 58.6 1011 1861 152 254 1334 1410 1772 1607 38 19 19
UCG100H270 379 79.1 1272 1861 152 254 1334 1410 1772 1607 38 19 19
UCG100H399 371 117.2 1736 1962 203 254 1334 1410 1772 1607 38 19 25

6
SECTION III: GENERAL INFORMATION
FEATURES
This water heater contains the following features:
MAIN POWER ON/OFF SWITCH
The front panel of this water heater has an ON/OFF switch, which has markings when the main power is turned on to
indicate power to the water heater.
COMBUSTION SYSTEM
This water heater is equipped with a self-compensating negative pressure pre-mix combustion system. As the blower
operates, air is drawn in through the air intake and into a venturi, which pulls gas from the gas valve. The gas and air is
then mixed in the combustion blower and sent through the transition tube into the burner. The Direct Spark Ignition
System (DSI) then ignites the gas/air fuel mixture to produce flue products (combustion). The flame sensor signals the
ignition control board (described below), that a flame is present.
HONEYWELL INTEGRATED CONTROL
Consists of a control board and a water heater display. An attractive digital water heater display is on the top front of the
water heater for precisely setting and displaying the temperature setpoint and monitoring the status of the water heater.
Pressing the temperature UP and DOWN buttons changes the temperature setpoint. The temperature format may be
displayed in degrees F or degrees C. The water heater display will show diagnostic codes in the event the water heater
needs servicing. The temperature readings of the tank sensor can be monitored in Service Mode. Also in Service Mode,
the display can show up to 10 previous error codes to further aid in servicing the water heater.
The single control board has plug in wiring harnesses to reduce the chance of mis-wiring. The control board controls all
ignition, temperature, and combustion blower functions. The control board controls the combustion blower, ignition
timings, and gas valve to control the combustion system in order to maintain the desired tank temperature. The sequence
of operation is described in detail in the Diagnostic Section at the back of this Installation and Operating Instruction
Manual.
ADJUSTABLE THERMOSTAT
This water heater is equipped with an adjustable thermostat as part of the Integrated Control System to control water
temperature. Hot water temperatures required for automatic dishwasher and laundry use can cause scald burns resulting
in serious personal injury and/or death.
The temperature may be adjusted from about 70°F (21°C) to about 180°F (82°C). The thermostat was adjusted to 70°F
(21°C) before the water heater was shipped from the factory. It is recommended that lower temperatures be used to
avoid the risk of scalding. Refer to the “Warnings” and the section on SCALDING in “Section V: Water Connections”. It is
further recommended, in all cases, that the water temperature be set for the lowest temperature, which satisfies your hot
water requirements for the installation. This will also provide the most energy efficient operation of the water heater and
minimizes scale formation.
Setting the water heater temperature at 120°F (49°C) will reduce the risk of scalds. Some states require setting lower
temperatures for specific installations.
The top immersion well of the single sensor control also contains a redundant sensor for the high limit (energy cutoff).
The high limit circuit interrupts the main burner gas flow should the water temperature exceed approximately 200°F
(93°C). Error code “65” will be shown on the water heater control display if the high limit temperature has been exceeded.
Should the high limit switch activate, it must be manually reset. This should only be done by a service technician after the
cause of overheating has been corrected. Refer to the section on “Accessing Service Mode on the Display” in the
Diagnostic section of this Installation and Instruction Manual.
Contact your qualified installing contractor, service provider or manufacturer listed on the rating plate if continued high
limit operation occurs.
LATCHES
The latches allow easy access for servicing the water heater from the top. Simply remove the two latches for servicing
and re-latch upon completion. No tools are required to obtain access to the top of the water heater.

7
DISHWASHING MACHINE REQUIREMENTS
All dishwashing machines meeting the National Sanitation Foundation requirements are designed to operate with water
flow pressures between 15 and 25 pounds per square inch. Flow pressures above 25 pounds per square inch, or below
15 pounds per square inch, will result in improperly sanitized dishes.
The National Sanitation Foundation also recommends circulation of 180°F water. Where this is done, the circulation
should be very gentle so that it does not cause any unnecessary turbulence inside the water heater. The circulation
should be just enough to provide 180°F water at the point of take-off to the dishwashing machine. Adjust flow by means
of the valve in the circulation line.
SACRIFICIAL ANODES – Three sacrificial anode rods have been installed in the tank head to extend tank life. The
anode rods should be inspected periodically for corrosion and replaced when necessary to prolong tank life. Water
conditions in your area will influence the time interval for inspection and replacement of the anode rods. The use of a
water softener may increase the speed of anode consumption. More frequent inspection of the anodes is needed when
using softened (or phosphate treated) water. Contact the installing contractor, or service provider that installed the
water heater or the manufacturer listed on the rating plate for anode replacement information.
Keep clear of combination temperature and pressure relief valve discharge line outlet. The discharge may be
hot enough to cause scald injury. The water is under pressure and may splash.
For protection against excessive temperatures and pressure, install temperature and pressure protective equipment
required by local codes, but not less than a combination temperature and pressure relief valve certified by a
nationally recognized testing laboratory that maintains periodic inspection of production of listed equipment or
materials as meeting the requirements of the Standard for Relief Valves and Automatic Gas Shutoff Devices for Hot
Water Supply Systems, ANS Z21.22 and the Standard CAN1-4.4 Temperature, Pressure, Temperature and
Pressure Relief Valves and Vacuum Relief Valves. The combination temperature and pressure relief valve must be
marked with a maximum set pressure not to exceed the maximum working pressure of the water heater. The
combination temperature and pressure relief valve must also have an hourly rated temperature steam BTU
discharge capacity not less than the hourly rating of the water heater.
Install the combination temperature and pressure relief valve into the opening provided and marked for this purpose
on the water heater.
Note: Some models may already be equipped or supplied with a combination temperature and pressure relief valve.
Verify that the combination temperature and pressure relief valve complies with local codes. If the combination
temperature and pressure relief valve does not comply with local codes, replace it with one that does. Follow the
installation instructions above on this page.
Install a discharge line so that water discharged from the combination temperature and pressure relief valve will exit
within six (6) inches (15.2 cm) above, or any distance below the structural floor and cannot contact any live electrical
part. The discharge line is to be installed to allow for complete drainage of both the combination temperature and
pressure relief valve and the discharge line. The discharge opening must not be subjected to blockage or freezing.
DO NOT thread, plug or cap the discharge line. It is recommended that a minimum clearance of four (4) inches
(10.2 cm) be provided on the side of the water heater for servicing and maintenance of the combination temperature
and pressure relief valve.
Do not place a valve between the combination temperature and pressure relief valve and the tank.
WARNING

8
SECTION IV: INSTALLATION INSTRUCTIONS
Sacrificial anode rods have been installed in the tank head of the water heater to extend tank life. The removal of these
anodes for any reason will nullify the warranty. In areas where water is unusually active, an odor may occur at the hot
water faucet due to a reaction between the sacrificial anode and the impurities in the water. If this should happen,
alternative anodes may be purchased from the supplier that installed this water heater. This will minimize the odor while
protecting the tank. Additionally, the water heater should be flushed with appropriate dissolvers to eliminate any bacteria.
Note: For California installation this water heater must be braced, anchored, or strapped to avoid falling or moving
during an earthquake. See instructions for correct installation procedures. Instructions may be obtained from
DSA Headquarters Office, 1102 Q Street, Suite 5100, Sacramento, California 95811.
This water heater MUST be installed indoors out of the wind and weather.
INSTALLATION OF THIS WATER HEATER REQUIRES ABILITY EQUIVALENT TO THAT OF A LICENSED
TRADESPERSON IN THE FIELD INVOLVED. PLUMBING, AIR SUPPLY, VENTING, GAS SUPPLY AND
ELECTRICAL WORK ARE REQUIRED.
DO NOT ATTEMPT TO LIGHT ANY GAS APPLIANCE IF YOU ARE NOT CERTAIN OF THE FOLLOWING:
Liquefied petroleum gases/propane gas and natural gas have an odorant added by the gas supplier that aids in
detection of the gas.
Most people recognize this odor as a “sulfur” or “rotten egg” smell.
Other conditions, such as “odorant fade” can cause the odorant to diminish in intensity, or “fade”, and not be as
readily detectable.
If you have a diminished sense of smell, or are in any way unsure of the presence of gas, immediately contact
your gas supplier from a telephone in another building.
Gas detectors are available. Contact your gas supplier or plumbing professional for more information.
Liquefied petroleum gases/propane gas is heavier than air and will remain at floor level if there is a leak. Basements,
crawl spaces, closets and areas below ground level will serve as pockets for accumulation of leaking gas. Before
lighting, smell all around the appliance area for gas. Be sure to smell next to the floor.
IF YOU SMELL GAS:
Do not try to light any appliance.
Do not touch any electric switch; do not use any telephone in your building.
Immediately call your gas supplier from a telephone in another building. Follow the gas supplier’s instructions.
If you cannot reach your gas supplier, call the fire department.
DO NOT OPERATE THE APPLIANCE UNTIL THE LEAKAGE IS CORRECTED!
This water heater must be located in an area where leakage of the tank, water line connections, or the combination
temperature and pressure relief valve will not result in damage to the area adjacent to the water heater or to lower
floors of the structure. When such locations cannot be avoided, a suitable drain pan must be installed under the water
heater. The drain pan depth must be suitable for draining and collecting water, and have a minimum length and width
of at least four (4) inches (10.0 cm) measured from the jacket of the water heater. The drain pan, as described above,
can be purchased from your plumbing professional. The water heater might need to be placed on blocks inside drain
pan to fit in standard size pan. The drain pan must be piped to an adequate drain. The piping must be at least ¾ inch
(2.0 cm) in diameter and pitched for proper drainage.
Water heaters are heat producing appliances. To avoid damage or injury there must be no materials stored against the
water heater and proper care must be taken to avoid unnecessary contact (especially by children) with the water heater
components. UNDER NO CIRCUMSTANCES SHALL FLAMMABLE MATERIALS, SUCH AS GASOLINE OR PAINT
THINNER BE USED OR STORED IN THE VICINITY OF THIS WATER HEATER, VENT-AIR INTAKE SYSTEM OR IN
ANY LOCATION FROM WHICH FUMES COULD REACH THE WATER HEATER OR VENT-AIR INTAKE SYSTEM.
Failure to adhere to these installation and operating instructions may create a hazard to life and property and will nullify
the warranty.
WARNING

9
The National Fuel Gas Code (ANSI Z233.1- latest edition) or in Canada The Natural Gas Installation Code
CAN/CGA (B149.1 - latest edition), expressly prohibits the following:
a. Installation of a water heater in a bathroom, bedroom, or any occupied room normally kept closed.
b. Installation of a water heater in a garage, unless the unit is installed so that the burner and ignition devices are at
least eighteen (18) inches (45.8 cm) above floor level and protected to avoid damage by a moving vehicle.
If the buildings cold water supply has a back-flow preventer, check valve or water meter with check valve, provisions
for thermal expansion of water in the hot water system must be provided.
CAUTION
This water heater MUST NOT be installed in any location where gasoline or flammable vapors are likely to be
present, unless the installation is such to eliminate the probable ignition of gasoline or flammable vapors.
The location of this water heater is of the utmost importance. Before installing this water heater, you should read the
Installation section of these instructions. After reading these Installation and Operating Instructions, select a location for the
water heater where the floor is level and is easily accessible to water lines, gas supply (type identified on the rating plate),
an adequate open drain, and a chimney or exhaust gas vent. DO NOT locate the water heater where water lines could
be subjected to freezing temperatures. Make sure the cold water pipes are not located directly above the gas
control box or any other electrical control so that condensate during humid weather does not drip on the controls.
This installation must allow access to the front of the water heater and adequate clearance must be provided for servicing
and operating this water heater. The water heater may be installed on either a combustible or non-combustible floor. If the
water heater is to be installed directly on carpeting, it must be installed on top of a metal or wood panel (or equivalent)
extending beyond the full width and depth of the appliance by at least three (3) inches (7.6 cm) in any direction or, if the
appliance is to be installed in an alcove or closet, the entire floor must be covered by the panel. The minimum clearances
to combustibles for this water heater are given in the following pages. A minimum of 24 inches front clearance must be
provided for inspection and servicing. Adequate clearances must be provided for easy access to controls by service
personnel to enable proper cleaning, servicing, and operation of the water heater.
Water heater corrosion and component failure can be caused by the heating and breakdown of airborne chemical vapors.
Examples of some typical compounds that are potentially corrosive are: spray can propellants, cleaning solvents,
refrigerator and air conditioning refrigerants, swimming pool chemicals, calcium and sodium chloride, waxes and process
chemicals. These materials are corrosive at very low concentration levels with little or no odor to reveal their presence.
UNPACKING
1. Inspect carefully for any signs of damage
2. All equipment is carefully manufactured, inspected and packed.
3. Any claims for damage or shortage in shipment must be filed immediately with the manufacturer noted on the
rating plate label.
LOCATE WATER HEATER
1. Locate water heater in front of final position before removing crate.
2. LOCATE so that venting connections will be short and direct.
3. THIS WATER HEATER IS SUITABLE FOR INSTALLATION ON COMBUSTIBLE FLOOR.
4. Proper venting practices must be considered when selecting a location for this water heater. For exact venting
specifications, please consult the Venting section of these Installation and Operating Instructions.
5. It is recommended that minimum clearances shown in figure 2b be provided on the sides and top of the water
heater for servicing and maintenance of the water heater.
6. Increase distances to provide clearance for servicing.
DAMAGE TO THE WATER HEATER CAUSED BY EXPOSURE TO CORROSIVE VAPORS IS NOT COVERED BY
THE WARRANTY. DO NOT OPERATE THE WATER HEATER IF EXPOSURE HAS OR WILL OCCUR. DO NOT
STORE ANY POTENTIALLY CORROSIVE COMPOUNDS IN THE VICINITY OF THE WATER HEATER.
NOTICE

10
Input Front, sides and Rear “A”
Less than or equal to 270,000 BTUH 0 in. (0.0 CM)
399,999 BTUH 0 in. (0.0 CM) (2 in. Rear
ONLY)
Figure 2a. Minimum Clearance To Combustible Material.
Figure 2b. Recommended Minimum Clearances For Service Access.