Bradford White Eco-Magnum Series User manual

Save this manual for future reference
Manual 238-50628-00A
SERVICE
MANUAL
Troubleshooting Guide
and Instructions for Service
(To be performed ONLY by
qualified service providers)
Models Covered
by This Manual:
U175S*RN
U2XR75S*RN
U100T*RN
U75T80R*N
U100T88R*N
(*) Denotes Warranty Years
Ultra Low NOx Gas Water Heaters
Atmospheric ECO-MAGNUM SERIES™

The Bradford White
Atmospheric ECO-MAGNUM
Ultra Low NOx Gas Water
Heaters
Table of Contents
Page Service Procedure
---4noitcudortnI
---4ecivreSrofderiuqeRslooT
---5trahCgnitoohselbuorTlortnoCsaG
Burner and Inner Door Gasket Removal, Inspection, Replacement
I7noitallatsnIdna
II01tnemecalpeRdnagnitseTelipomrehT
III21tnemecalpeRdnagninaelC,noitcepsnIylbmessAtoliP
VI31tnemecalpeRdnagnitseTedortcelEdnaretingI
V41tnemecalpeRdnagnitseTlortnoCsaGllewyenoH
IV61tnemecalpeRdnagninaelC,noitcepsnInoitarepOrenruB
IIV81tnemecalpeRdnagnitseThctiwSlamrehTelbatteseR
IIIV02tnemecalpeRdnanoitcepsnIe
donAdnaebuTpiD
---32tsiLstraPcireneG
Page 2
2

WARNING
If the information in these instructions is not
followed exactly, a fire or explosion may result
causing property damage, personal injury, or
death.
WHAT TO DO IF YOU SMELL GAS
Do not try to light any appliance.
x Do not touch any electrical switch; do not use any
phone in your building.
x Immediately call your gas supplier from a neighbor's
phone. Follow the gas supplier's instructions.
x If you cannot reach your gas supplier, call the fire
department.
Installation and service must be performed by a qualified
installer, service agency or the gas supplier.
FOR YOUR SAFETY
Do not store or use gasoline or other flammable,
combustible, or corrosive vapors and liquids in
the vicinity of this or any other appliance.
CAUTION
Incorrect operation of this appliance
may create a hazard to life and
property and will nullify the warranty.
DANGER
Do not store or use gasoline or other
flammable, combustible, or corrosive
vapors and liquids in the vicinity of
this or any other appliance.
IMPORTANT
Before proceeding, please inspect the
water heater and its components for
possible damage. DO NOT install any
water heater with damaged
components. If damage is evident
then please contact the supplier where
the water heater was purchased or the
manufacturer listed on the rating plate
for replacement parts.
WARNING
Water heaters are heat producing appliances. To
avoid damage or injury, do not store materials
against the water heater or vent-air intake system.
Use proper care to avoid unnecessary contact
(especially by children) with the water heater and
vent-air intake components. UNDER NO
CIRCUMSTANCES MUST FLAMMABLE MATERIALS,
SUCH AS GASOLINE OR PAINT THINNER BE USED OR
STORED IN THE VICINITY OF THIS WATER HEATER,
VENT-AIR INTAKE SYSTEM OR IN ANY LOCATION
FROM WHICH FUMES COULD REACH THE WATER
HEATER OR VENT-AIR INTAKE SYSTEM.
WARNING
DO NOT ATTEMPT TO LIGHT ANY GAS APPLIANCE IF YOU
ARE NOT CERTAIN OF THE FOLLOWING:
x Liquefied petroleum gases/propane gas and natural
gas have an odorant added by the gas supplier that
aids in the detection of the gas.
x Most people recognize this odor as a “sulfur” or
“rotten egg” smell.
x Other conditions, such as “odorant fade” can cause
the odorant to diminish in intensity, or ”fade”, and
not be as readily detectable.
x If you have a diminished sense of smell, or are in
any way unsure of the presence of gas, immediately
contact your gas supplier from a neighbor's
telephone.
Gas detectors are available. Contact your gas supplier,
or plumbing professional, for more information.
CAUTION
If sweat fittings are to be used DO NOT apply heat to
the nipples on top of the water heater. Sweat the
tubing to the adapter before fitting the adapter to
the water connections. It is imperative that heat is
not applied to the nipples containing a plastic liner. WARNING
FAILURE TO INSTALL AND MAINTAIN A NEW, LISTED 3/
4” X 3/4” TEMPERATURE AND PRESSURE RELIEF VALVE
WILL RELEASE THE MANUFACTURER FROM ANY CLAIM
THAT MIGHT RESULT FROM EXCESSIVE TEMPERATURE
AND PRESSURES.
WARNING
Hydrogen gas can be produced in an operating water
heater that has not had water drawn from the tank
for a long period of time (generally two weeks or
more). Hydrogen gas is extremely flammable. To
prevent the possibility of injury under these
conditions, we recommend the hot water faucet to
be open for several minutes at the kitchen sink
before you use any electrical appliance which is
connected to the hot water system. If hydrogen is
present, there will be an unusual sound such as air
escaping through the pipes as hot water begins to
flow. Do not smoke or have open flame near the
faucet at the time it is open.
Page 3
ECO-MAGNUM
75/100-Gallon Atmospheric
3

Tools Required for Service
It is intended for this manual to be used by qualified service personnel for the primary purpose of
troubleshooting and repair of the Bradford White Atmospheric Ultra Low NOx Series of water
heaters.
The Honeywell Gas Control will display error codes in the event of abnormal operation. Error
codes are listed in the troubleshooting chart beginning on page 5 of this service manual. The
troubleshooting chart will also indicate the probable cause for the error code and direct the service
professional to a service procedure to properly diagnose the abnormal operation.
Contact the Bradford White technical support group immediately if diagnosis can not be made
using the methods described in this service manual.
Page 4
Manometer: A liquid “U” tube type or a digital type can be used. This device is used
to measure gas and/or air pressure and vacuum.
Multi-Meter: A digital type is strongly recommended. This device is used to measure
electrical values. The meter you select must have the capability to
measure volts AC, volts DC, Amps, micro-amps and ohms.
Electronic Probes: In some cases, standard multi-meter probes will damage or simply
not be effective to obtain certain voltage and ohm reading. It will be
necessary to have special electronic “pin” type multi-meter probes.
These probes are available at most electronic wholesale outlets.
Thermometer: Used to measure water temperature. An accurate thermometer is
recommended.
Water Pressure Gage: Used to measure water supply pressure. Also used to determine tank
pressure by adapting to the drain valve of the heater.
Various Hand Tools: Pipe wrench, channel locks, open end wrenchs (3/8",7/16",½"),
12" crescent wrench, Allen wrench set, screw drivers (common &
Phillips), ¼" nut driver, pliers (common & needle nose), socket set, side
cutters, wire cutters, wire strippers, wire crimpers, torpedo level, small
shop vac, step ladder, flashlight and 5 gallon pail.
How to Use This Manual ECO-MAGNUM
75/100-Gallon Atmospheric
Introduction
4

Page 5
LED Status Control Status Probable Cause Service Procedure
None (LED not on
or flashing)
Gas valve is not
powered.
1. Pilot flame is not
present. Light pilot.
If the pilot will not stay lit
replace thermopile, see
page 11. If problem
persists replace gas
valve, see page 15.
One flash and
three second
pause.
1. If set point knob is in
"PILOT" position then
pilot flame is detected.
Turn set point knob to
desired setting
2. If set point knob is at
desired setting the gas
valve is waiting for a
call for heat (no faults).
1. Gas valve is
powered and waiting
for the set point knob to
be turned to a water
temperature setting.
2. Temperature
demand is satisfied.
Normal operation. Adjust
thermostat to desired
temperature level.
LED strobe (two
quick flashes) and
three second
pause.
Thermostat calling for
heat (no faults).
Tank temperature
below setpoint of
thermostat.
Normal operation.
LED on
continuously.
Set point knob has
been recently turned to
the "OFF" position.
Wait until LED goes out
before attempting to
relight
Set point knob was
turned to "OFF"
position.
LED will go out and the
control will function
normally when the pilot is
lit.
Two flashes and
three second
pause.
Weak pilot flame
detected. System will
reset when pilot flame
is sufficient.
1. Thermopile failure
2. Unstable pilot.
3. Pilot tube block or
restricted.
4. Resettable thermal
switch has opened.
1. See page 10.
2&3. See page 12.
4. See page 18.
Observe green LED indicator on
gas control. Error flash codes are
displayed with a three second
pause before repeating. Check
and repair the system as noted in
the troubleshooting table below.
Gas Control Troubleshooting
Green LED
Indicator
ECO-MAGNUM
75/100-Gallon Atmospheric
5

Page 6
LED Status Control Status Probable Cause Service Procedure
Three flashes
and three
second
pause.
Insufficient water
heating. System will
reset.
1. Thermowell
sensor and chamber
temperature sensor
out of calibration.
2. Possible short.
1&2. Replace gas
control, see page 15.
Four flashes
and three
second
pause.
Excessive tank
temperature. System
must be reset.
1. Thermowell
sensor out of
calibration.
2. Faulty gas valve.
1. See page 14.
2. Replace gas control,
see page 15.
Five flashes
and three
second
pause.
Thermostat well fault.
1. Damage to the
thermowell wire.
2. Thermowell
sensor resistance
out of range.
1&2. Replace gas
control, see page 15.
Seven flashes
and three
second
pause.
Gas valve electronic
fault detected.
1. Control needs to
be reset
2. Control is wet or
physically damaged
1.Turn gas control knob
to "OFF" position and
then follow lighting
instructions.
2. Replace gas control,
see page 15.
Eight flashes
and three
second pause
False pilot flame
present.
Pilot valve stuck in
open position.
Replace gas control, see
page 15.
Gas Control Troubleshooting ECO-MAGNUM
75/100-Gallon Atmospheric
6

Page 7
Step 5. Fully inspect burner door and right side inner door gaskets for the following:
>Tears >Other imperfections that will inhibit proper seal
>Missing Material >Gasket adhesion to inner door
>Cracks >Material left on combustion chamber (around opening)
>Dirt or debris
If the gasket is not effected by any of the above, gasket replacement is not required. If replacement is
required, proceed to Inner Door Gasket Replacement Procedure.
Inner Door Removal Procedure
Step 1. Rotate the gas control knob to the “OFF”
position.
Step 2. Remove outer jacket burner access door.
Step 3. Remove wire clip from main burner feedline.
Step 4. Inner Door Removal.
a) Disconnect red thermopile lead and red gas control lead from
resettable thermal switch. Disconnect white thermopile lead
from the gas valve (see photos 1 and 2).
b) Disconnect main burner feed line (¾” wrench), pilot tube
(7/16" wrench) and igniter wire from gas control (see photo 2).
c) Remove (2) ¼” hex drive screws from right side inner door
(see photo 3).
d) Remove (2) ¼” hex drive screws from flange section of
inner door (see photo 3).
e) Remove (3) 1/4" hex drive screws from burner door
(see photos 4&5). The burner door and burner are
one-piece.
f) Remove burner and inner door and inspect per step 5.
ECO-MAGNUM
75/100-Gallon Atmospheric
SERVICE PROCEDURE I
Burner and Inner Door/Gasket Removal,
Inspection, Replacement and
Reinstallation
Gas Control Knob Shown In
“OFF” Position
1
2
3
4
5
Red Thermopile Lead
Red Gas
Control Lead
White Thermopile
Lead
Main Burner
Feedline
Pilot Tube
Igniter Wire
Right Side
Hex Drive
Screws
Flange Hex
Drive
Screws
Burner Door
Hex Drive
Screws
Position #1
Position #2
Position #3
7

SERVICE PROCEDURE I
Burner and Inner Door/Gasket Removal,
Inspection, Replacement and
Reinstallation
Page 8
Re-installation of Inner Door With Gasket
WARNING
Stripped fastener connections may allow
for seal breach of inner door. A seal
breach may result in a fire or explosion
causing property damage, personal injury
or death. Do not over tighten screws in
steps 9, 11 and 12.
If a fastener connection is stripped,
contact the manufacturer listed on the
water heater rating plate.
Step 8. Clean any residual gasket residue or other debris
from combustion chamber surface before
re-installing the inner door/gasket assembly.
Step 9. Place the burner door into position first. Tighten
the feed line nut to the gas control. Use the ¼”
hex drive screw without the built-in washer to
secure burner door to the chamber at position #1.
Use the ¼” hex drive screws with the built-in
washer to secure the door at positions #2 & #3
(see photos 4&5, on page 7).
DO NOT OVER TIGHTEN SCREWS.
Inner Door Gasket Replacement Procedure
WARNING
If the information in these instructions is not
followed exactly, a fire or explosion may result causing
property damage, personal injury or death.
Step 6. After inspection of inner door as noted in step 5, completely remove gasket and adhesive residue from burner
door and right side inner door as needed.
Step 7. Use RTV sealant (recommended bead size 1/8") to secure the inner door gasket to the inner door sections
(right & burner). The burner door gasket must be sliced in the location shown on the illustration below in
order to slide the gasket over the burner venturi. Refer to illustration below for proper RTV sealant
application. Note the overlap configuration in the flange area of the inner door. Ensure that the chamfer of
the gasket faces outward. Set the flange section first, this will help to achieve the proper overlap position.
ECO-MAGNUM
75/100-Gallon Atmospheric
8

SERVICE PROCEDURE I
Burner and Inner Door/Gasket Removal,
Inspection, Replacement and
Reinstallation
Page 9
Step 11. Firmly place right side inner door flange against the burner door flange and secure with two ¼” drive
screws from step 4d (see photo 7). DO NOT OVER TIGHTEN SCREWS.
Step 12. Align right side inner door to combustion chamber and verify the fastener holes of the combustion
chamber are aligned with the right side inner door slotted opening (see photo 7). Verify seal integrity around
combustion opening. Secure right side inner door using 1/4” hex drive screws from step 4c.
DO NOT OVER TIGHTEN SCREWS. Verify both burner and right sides of the inner door are properly
positioned and sealed against the combustion chamber.
Step 13. Reconnect red gas valve lead and red thermopile lead to resettable thermal switch. Reconnect white gas
control lead to the gas valve (See photos 1&2 on page 7).
Step 14. Reconnect the pilot tube to the gas control and tighten. Reconnect the igniter wire to the gas control.
Step 15. Replace outer jacket burner access door.
Step 16. To resume operation follow the instructions located on the lighting instruction label or the lighting instructions
located in the installation and operation manual.
Position Thermopile Wire,
Pilot Tube and Igniter Wire
Step 10. Position thermopile wires, pilot tube and igniter wire
against burner door flange gasket
(see photo 6).
Secure flange with ¼"
drive screws.
Verify threaded hole
alignment with slotted
openings in inner door.
7
6
ECO-MAGNUM
75/100-Gallon Atmospheric
9

Step 1. Closed circuit testing is the preferred method for testing thermopile. Following the lighting instruction
label on the heater, proceed to light the pilot and allow to operate for three minutes. If the pilot will not stay
lit, hold the pilot button (rotate the gas control knob to the pilot position, push and hold in) during this test.
Step 2. Open the thermopile wire access covers. Using a multimeter capable of measuring DC millivolts, place one
lead of the multi meter on the left side of the wire harness and place the second lead of the multi meter on
the right side of the wire harness.
Step 3. If the meter reads 300 DC millivolts or higher, the thermopile is OK. If reading is below 300 DC
millivolts, replace the thermopile. For maximum thermopile life the thermopile should be replaced with a
genuine Honeywell thermopile (BWC P/N 233-47063-00).
Closed Circuit Thermopile Testing
SERVICE PROCEDURE II
Thermopile Testing and Replacement
Page 10
Step 1. Disconnect white thermopile wire from wire harness leading to the gas valve. Disconnect the red thermopile
wire from the resettable thermal switch
Step 2. Using a multimeter capable of measuring DC millivolts,
connect one lead to the red thermopile wire and one
lead to the white thermopile wire.
Step 3. Following the lighting instruction label on the heater, proceed to light the pilot and allow to operate for
three minutes. It will be necessary to hold gas control knob down in the “PILOT” position continuously
throughout this test. Any reading over 400 DC millivolts indicates good thermopile output.
Open Circuit Thermopile Testing
Left Side of Wire Harness Right Side of Wire Harness
Thermopile Access Covers
ECO-MAGNUM
75/100-Gallon Atmospheric
10

Thermopile Replacement
Step 1. Turn off gas supply to water heater. Rotate gas control knob to the “OFF” position.
Step 2. Remove outer jacket door.
Step 3. Remove right side inner door and burner door per SERVICE PROCEDURE I, steps 3 and 4.
Step 4 Follow the thermopile leads to the pilot bracket. Disconnect the thermopile from the pilot bracket (7/16"
wrench).
Step 5. Install new thermopile into pilot bracket and tighten the nut to the pilot bracket (7/16" wrench). Position
thermopile wire against left side inner door flange at its original position. Connect the red thermopile wire to
the red lead from the wire harness. Connect the white thermopile wire to the resettable thermal switch.
Step 6. Install burner and inner door per SERVICE PROCEDURE I, steps 5 through 16.
Step 7. To resume operation follow the instructions located on the lighting instruction label or the lighting
instructions located in the installation and operation manual.
SERVICE PROCEDURE II
Thermopile Testing and Replacement
Page 11
Thermopile Position
ECO-MAGNUM
75/100-Gallon Atmospheric
7/16" Thermopile
Nut
Gas Control shown in the “OFF” position
11

Pilot/Electrode Assembly Inspection,
Cleaning and Replacement
Step 1. Turn off gas supply to water heater. Rotate gas
control knob to the “OFF” position.
Step 2. Remove outer jacket door.
Step 3. Remove burner and right side of inner door
per SERVICE PROCEDURE I, steps
3 and 4.
Step 4. Remove burner assembly from combustion chamber.
Step 5. Remove pilot/electrode assembly from burner (¼" drive tool)
Step 6. Inspect pilot for the following:
a) Primary air openings for blockage. Must be free from any
debris (dirt, lint, etc).
b) Kinks or cracks in the pilot tube. If found,
the pilot must be replaced.
Step 7. Inspect pilot orifice:
a) Remove 7/16" nut from bottom of pilot assembly.
b) Remove pilot tube and pilot orifice.
c) inspect pilot orifice for blockage, must be cleaned or replaced.
SERVICE PROCEDURE III
Pilot Assembly Inspection, Cleaning
and Replacement
Step 8. Install pilot/electrode assembly to burner, secure with screw from step 5.
Step 9. Install burner and inner door per SERVICE PROCEDURE I, steps 5 through 16.
Step 10. To resume operation follow the instructions located on the lighting instruction label or the lighting instructions
located in the installation and operation manual.
Page 12
Primary Air
Opening
Pilot Orifice
ECO-MAGNUM
75/100-Gallon Atmospheric
7/16" Pilot
Assembly
Nut
Gas Control shown in the “OFF” position
12

Igniter and Electrode Testing and Replacement
With the pilot not in operation (no pilot flame) you can check the igniter and electrode circuit by viewing pilot
thru the sight glass located on the inner door and observing the spark action.
SERVICE PROCEDURE IV
Igniter and Electrode Testing
and Replacement
Step 1. Remove outer jacket door.
Step 2. Repeatedly depress the igniter button while viewing the pilot thru the sight glass. If a spark is
present, the circuit is OK. If there is no spark, proceed to step 3.
Step 3 Remove white wire from igniter. Hold the igniter lead from the gas valve to an unpainted surface
such as the feedline or gas control and depress the igniter. If there is a spark, the igniter is OK,
the pilot is not functioning and must be replaced, see SERVICE PROCEDURE II for pilot
replacement. If no spark is present the igniter is not functioning and the control must be replaced,
see SERVICE PROCEDURE V
Page 13
View Spark
Action Through
Sight Glass
Repeatedly
Depress
Igniter
Igniter Lead
ECO-MAGNUM
75/100-Gallon Atmospheric
13

Page 14
Manifold Pressure Testing (this procedure presumes a maximum line pressure of 14.0" w.c.)
Step 1. Set the Gas Control to the “OFF” position.
Step 2. Remove pressure tap plug and install
1/8" NPT pipe, coupling, & pressure tap.
Step 3. Connect manometer to pressure tap.
Step 4. Follow instructions located on the lighting
instructions label and proceed to light the main
burner and observe manometer reading.
Step 5. Proper operating range for natural gas is: 5.0" ±0.5" w.c.
Step 6. If pressure is within the range specified in the previous
step, set Gas Control knob to the “OFF” position,
remove manometer and pressure tap, and replace
pressure tap plug. Check for gas leaks prior to placing
water heater back into operation by following the
instructions located on the lighting instruction label or the
lighting instructions located in the installation and
operation manual.
Step 7. If gas pressure is outside the specification noted above,
refer to “Honeywell Gas Control Testing, Disassembly,
and Replacement” to replace Gas Control or valve body.
Thermopile Testing
See SERVICE PROCEDURE II
The Honeywell Gas Control is designed with an ECO device that will reset.
To reset the Gas Control after an error code (4), turn the Gas Control knob to the “OFF” position and wait a minimum
of (5) minutes before relighting following the instructions located on the lighting instruction label or the lighting
instructions located in the installation and operation manual.
ECO (Energy Cut Out) Testing
Gas Control shown in the “OFF” position
Pressure Tap
Shown Installed
ECO-MAGNUM
75/100-Gallon Atmospheric
SERVICE PROCEDURE V
Gas Control Testing and Replacement
14

Gas Control Replacement
Step 1. Rotate knob of the gas control
to the “OFF” position.
Step 2. Turn off gas supply to water heater.
Step 3. Disconnect gas supply line from gas control.
Step 4. Turn off water supply and drain water heater completely.
Step 5. Remove the wire clip from the feedline.
Step 6. Disconnect main burner feedline, pilot tube, white thermopile wire and igniter wire from gas control and bend
the main burner feedline and pilot tube out of the way. Also disconnect the red wire leading from the thermopile
from the red wire leading from the gas control.
Step 7. Remove the gas control from the water heater by rotating counter-clockwise. It may be necessary to use a length
of ½” NPT pipe threaded into the inlet of the gas control.
Step 8. Install new gas control into the water heater.
a) Install gas control into water heater by rotating clockwise. DO NOT use a wrench on the gas control
body or damage to the gas control may occur. If necessary, use a length of ½” NPT pipe threaded into
gas inlet of gas control.
b) Position the main burner feedline and pilot tube back to the gas control and attach to the gas control.
Connect the igniter wire and the white thermopile wire to the gas control. Connect the red wire from
the gas control to the resettable thermal switch and connect the red wire from the thermopile to the
resettable thermal switch.
c) Gather the igniter wire, white thermopile wire and red thermopile wire near the side of the feedline.
Use the clip that was removed in Step 5 to secure the wires to the feedline.
d) Connect gas supply to inlet of gas control.
Step 9. Resume the water supply to the water heater. Be sure that the tank is full before operation is resumed.
Step 10. Check the main burner feedline and pilot feedline for gas leaks.
Step 10. To resume operation follow the instructions located on the lighting instruction label or the lighting
instructions located in the installation and operation manual.
Igniter wire
Pilot tube White thermopile
wire
Main burner
feedline
Page 15
ECO-MAGNUM
75/100-Gallon Atmospheric
SERVICE PROCEDURE V
Gas Control Testing and Replacement
Red Wire Leads
Gas Control shown in the “OFF” position
15

At periodic intervals (not more then 6 months) a visual inspection should be made of the main burner for proper operation
and to insure no debris is accumulating.
Main burner should light smoothly from pilot and burn with a blue flame with a minimum of yellow tips. After 5 minutes
of operation the burner screen will become radiant and the flame will soften and turn orange. If the burner screen does not
become radiant after 5 minutes of operation it must be cleaned (see burner cleaning procedure below).
Main burner must be free from any debris accumulation that may effect burner operation (see burner cleaning procedure
below).
Main Burner Inspection, Cleaning and Replacement
DANGER
Under no circumstances shall flammable materials be used or stored in the vicinity of the water heater. If
flammable vapors are present, a fire or explosion may result causing property damage, personal injury or
death.
SERVICE PROCEDURE VI
Burner Operation Inspection,
Cleaning and Replacement
WARNING
Inner door and burner components may be HOT when performing this operation. Take
necessary precaution to prevent personal injury.
Burner Cleaning
Step 1. Remove burner and inner door assembly per SERVICE PROCEDURE I, steps 3 through 4.
Step 2. Remove manifold cover from burner inner door by removing (2) ¼” hex drive screws and then sliding
manifold cover to the right. Use a stiff brush, compressed air and/or shop vacuum to remove any debris
build up from the manifold mount.
Step 3. Remove manifold brackets from burner by removing (4) ¼” hex drive screws.
¼” Hex Drive Manifold
Cover Screws
¼” Hex Drive Manifold
Bracket Screws
Manifold Cover
Page 16
ECO-MAGNUM
75/100-Gallon Atmospheric
16

Step 6. Disconnect (unscrew) manifold brackets from main
burner orifices.
Step 7. Remove main burner orifice from feed line (1/2"
wrench). Inspect and clean if necessary
Step 8. Remove pilot assembly, refer to SERVICE PROCEDURE III for cleaning and inspection.
Step 9. Reassemble burner.
Step 10. Reinstall burner and inner door per SERVICE PROCEDURE I, steps 5 through 16.
Step 11. To resume operation, follow the instructions located on the lighting instruction label or the lighting
instructions located in the installation and operation manual.
Burner Cleaning (Continued)
SERVICE PROCEDURE VI
Burner Operation Inspection,
Cleaning and Replacement
Step 4. Thoroughly inspect burner screen and burner venturis and remove any loose debris accumulation. Inspect
burner screen for any openings larger than the normal screen openings.
Step 5. Use compressed air and/or a vacuum to remove any scale or other debris accumulation from the burner screen
and venturis.
Burner Screen Burner Venturis
Manifold Brackets
Main Burner Orifices
Page 17
ECO-MAGNUM
75/100-Gallon Atmospheric
17

Step 1. Remove outer jacket door.
Step 2. Disconnect red wire leads from resettable thermal switch.
Step 3. Using a multimeter capable of measuring continuity (Ohms),
place one probe of meter on one of the brass connection tabs of
the resettable thermal switch, and the remaining probe on the
other connection tab.
Step 4. If continuity is indicated, the switch is closed, allowing millivolt current to pass.
Step 5. If continuity is not indicated, the switch is open, possibly due to an over heating condition. The switch is
designed to open at predetermined temperatures. An open switch can be reset by depressing the red colored
button located at the center of the switch. The overheating condition must be determined prior to putting the
water heater back in service.
Resettable Thermal Switch Continuity Testing
PROBABLE CAUSE FOR RESETTABLE THERMAL SWITCH ACTIVATION
PROBABLE CAUSE CORRECTIVE ACTION
Burner Failure
1. Inspect burner per SERVICE PROCEDURE
VI
2. Replace burner per SERVICE PROCEDURE
VI
Weak switch or switch
out of calibration.
1. Replace resettable thermal switch
SERVICE PROCEDURE VII
Resettable Thermal Switch
Testing and Replacement
Red Wire Leads
Page 18
ECO-MAGNUM
75/100-Gallon Atmospheric
18

SERVICE PROCEDURE VII
Resettable Thermal Switch
Testing and Replacement
Resettable Thermal Switch Replacement
Step 1. Rotate gas control knob to the “OFF” position.
Step 2. Remove outer jacket door.
Step 3. Disconnect red wire leads from resettable thermal switch.
Step 4. Remove (2) ¼” hex drive screws from the manifold
cover and slid to the right to remove from burner
assembly.
Step 6. Remove resettable thermal switch from manifold
cover (Phillips screw driver).
Step 7. Place new resettable thermal switch in place. Be sure contact surface of resettable thermal switch and
manifold cover are free of any debris. Secure resettable thermal switch into place using screws from step 6.
DO NOT OVER TIGHTEN SCREWS.
Step 8. Place manifold cover back in position and secure using the screws from step 4.
Step 9. Reconnect wire leads from gas control and thermopile to resettable thermal switch.
Note: Wire termination are interchangeable with either resettable thermal switch connection.
Step 10. Replace outer jacket door.
Step 11. To resume operation follow the instructions located on the lighting instruction label or the lighting instruction
located in the installation and operation manual.
Manifold Cover
¼” Hex Drive Manifold
Cover Screws
Phillips Screws
Red Wire Leads
Gas Control shown in the “OFF” position
Page 19
ECO-MAGNUM
75/100-Gallon Atmospheric
19

SERVICE PROCEDURE VIII
Dip Tube and Anode
Inspection and Replacement
Step 1. Rotate gas control knob to the “OFF” position.
Step 2. Turn off cold water supply to water heater. Connect hose to drain valve of water heater and route to an open
drain. Open a nearby hot water faucet to vent heater for draining. Open drain valve of water heater and
allow water heater to drain to a point below the inlet connection nipple.
Step 3. Disconnect inlet nipple from plumbing system.
Step 4 With an appropriate wrench, remove inlet nipple/dip tube from the water heater. Use caution not to damage
pipe threads.
Step 5. Visually Inspect inlet nipple/dip tube. Inlet nipple/dip tube should be free of cracks and any blockage.
Hydro-jets located near the bottom of the dip tube should be open and free of any blockage.
Anti-siphon hole located approximately 6" from the bottom of nipple, should be free of any blockage.
Any damage such as cracks, restriction due to deformation or unintentional holes are not field repairable
and the inlet nipple/dip tube must be replaced.
Step 6. Upon completion of inspection or subsequent replacement, reinstall inlet nipple/dip tube into heater. Connect
nipple to plumbing system, resume water supply and refill water heater with water.
Step 7. To resume operation follow the instructions located on the lighting instructions label or the lighting
instructions located in the installation and operation manual.
Dip Tube Inspection and Replacement
WARNING
Water Heater components and stored water may be HOT when performing the following
steps in this procedure. Take necessary precaution to prevent personal injury.
Gas Control shown in the “OFF” position
Page 20
ECO-MAGNUM
75/100-Gallon Atmospheric
20