Brother DCP-T310 User manual

Reference Guide
Brief explanations for routine operations
DCP-T310
DCP-T510W
DCP-T710W
MFC-T810W
Brother recommends keeping this guide next to your Brother machine for quick reference.
Online User's Guide
For more advanced instructions, information, and
product specifications, see the Online User's
Guide at support.brother.com/manuals

User's Guides and Where to Find Them
Which Guide? What's in It? Where Is It?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your
machine, and installing the drivers and
software for the operating system and
connection type you are using.
Printed / In the box
Reference Guide Learn the basic PC-Print, Scan, Copy and
Fax operations and basic machine
maintenance. See troubleshooting tips.
Printed or on Brother
Installation Disc / In
the Box
Online User's Guide This guide includes the additional contents of
the Reference Guide.
In addition to information about the PC-Print,
Scan, Copy, Fax, Internet services, Mobile
Functions and Brother ControlCenter
operations, useful information is included
about using the machine on a network. 1
Brother Solutions
Center 2
1Network features are not available for some models.
2Visit support.brother.com/manuals.
For the Latest Driver Updates
Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to
download drivers. To keep your machine’s performance up-to-date, check there for the latest
firmware upgrades.
©2017 Brother Industries, Ltd. All rights reserved.
1

Questions or Problems? Take a Look at our FAQs,
Solutions, and Videos Online.
Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com
•Provides several ways to search
•Displays related questions for more information
•Receives regular updates based on customer feedback
Important Note
• This documentation is for both MFC and DCP models. Where it says 'MFC' in this User's
Guide, read 'MFC-xxxx' as 'DCP-xxxx'. DCP models are not equipped with a fax function.
2

Control Panel Overview
MFC-T810W
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3
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4 5 7
8
6
9
10
1. Liquid Crystal Display (LCD)
Displays messages to help you set up and
use the machine.
2. Mode buttons
FAX
Press to switch the machine to Fax
mode.
SCAN
Press to switch the machine to Scan
mode.
COPY
Press to switch the machine to Copy
mode.
3. Menu buttons
Clear/Back
Press to delete characters or to go back
to the previous menu level.
Menu
Press to access the main menu.
OK
Press to select a setting.
d or c
Press to adjust the ring volume while
the machine is idle.
• Press to store Speed Dial and Group
numbers in the machine's memory.
• Press to look up and dial numbers
that are stored in the machine's
memory.
a or b
Press to scroll through the menus and
options.
d or c
Press to move the cursor left or right on
the LCD.
1General Information
1General Information
3

4. Options
Press to access temporary settings for
copying, scanning or faxing.
5. WiFi
Press to configure the wireless settings
while the machine is idle.
6. Dial Pad
• Use to dial fax and telephone numbers.
• Use as a keyboard to enter text or
characters.
7. Telephone buttons
Redial/Pause
• Press to select and redial the
numbers from the Outgoing Call
history or Caller ID history.
• Press to insert a pause when dialling
numbers.
Hook
If the machine is in Fax/Tel (F/T) mode
and you pick up the handset of an
external telephone during the F/T ring
(pseudo/double-ring), press Hook to
talk.
8. Stop/Exit
• Press to stop an operation.
• Press to exit from a menu.
9. Start buttons
Mono Start
• Press to start sending faxes in
monochrome.
• Press to start making copies in
monochrome.
• Press to start scanning documents
(in colour or monochrome depending
on the scan setting).
Colour Start
• Press to start making copies in full
colour.
• Press to start scanning documents
(in colour or monochrome depending
on the scan setting).
10. Power On/Off
Press to turn the machine on.
Press and hold down to turn the
machine off. The LCD displays
[Shutting Down] and stays on for a
few seconds before turning itself off. If you
have connected an external telephone or
TAD, it is always available.
If you turn the machine off using , it
will still clean the print head periodically to
maintain print quality. To prolong print
head life, provide better ink efficiency, and
maintain print quality, keep your machine
connected to a power source at all times.
4

DCP-T310/DCP-T510W/DCP-T710W
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1
348
9
57
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1. Liquid Crystal Display (LCD)
Displays messages to help you set up and
use the machine.
2. Warning LED
Blinks in orange when the LCD displays
an error or an important status message.
3. Copy buttons
(DCP-T310)
(DCP-T510W/DCP-T710W)
•Enlarge / Reduce
Press to enlarge or reduce copies.
•Copy Quality
Press to temporarily change the quality
of your copies.
•Number of Copies (DCP-T310)
Press to make multiple copies.
•Copy / Scan Options
Press to access temporary settings for
copying or scanning.
4. WiFi (DCP-T510W/DCP-T710W)
Press to configure the wireless settings
while the machine is idle.
5. Menu buttons
Menu
Press to access the main menu.
a or b
Press to scroll through the menus and
options.
OK
Press to select a setting.
6. SCAN
Press to switch the machine to Scan
mode.
7. Stop/Exit
• Press to stop an operation.
• Press to exit from a menu.
1General Information
5

8. Start buttons
Mono Start
• Press to start making copies in
monochrome.
• Press to start scanning documents
(in colour or monochrome depending
on the scan setting).
Colour Start
• Press to start making copies in full
colour.
• Press to start scanning documents
(in colour or monochrome depending
on the scan setting).
9. Power On/Off
Press to turn the machine on.
Press and hold down to turn the
machine off. The LCD displays
[Shutting Down] and stays on for a
few seconds before turning itself off.
If you turn the machine off using , it
will still clean the print head periodically to
maintain print quality. To prolong print
head life, provide better ink efficiency, and
maintain print quality, keep your machine
connected to a power source at all times.
6

Load Paper
1Load the paper in the paper tray as follows.
Fan the stack of paper well.
The paper size determines the orientation when loading paper.
Tray #1 How to Load Paper
A4/Letter
Legal/Folio
Mexico Legal 1
India Legal 1
Executive
B5/B6 (JIS) 1
A5/A6
Photo 2L
Index card
Envelopes
Adjust the paper
guides.
Printing surface: Face down
Photo
Adjust the paper
guides.
Printing surface: Face down
1Supported only in some countries.
2Paper Handling
2Paper Handling
7

Manual Feed Slot 1 How to Load Paper
A4/Letter
Legal/Folio
Mexico Legal 2
India Legal 2
Executive
B5/B6 (JIS) 2
A5/A6
Photo
Photo L/2L
Index card
Envelopes
Adjust the paper guides.
Printing surface: Face
up
1You can load only one sheet of paper into the manual feed slot at a time.
2Supported only in some countries.
For more detailed information, see the Online User's Guide: Load Paper.
2Unfold the paper support flap. Change the paper size setting in the machine's menu, if
needed.
2
1
Load Documents
Place the document in the ADF or on the scanner glass as shown in the illustration.
Automatic Document Feeder (ADF)
(DCP-T710W/MFC-T810W) Scanner Glass
Place your document face down in the ADF.
Place the document face down in the upper left
corner of the scanner glass.
8

Print from Your
Computer
Before attempting any printing operation,
confirm the following:
• Make sure you have installed the Brother
software and drivers.
• Make sure the USB or network cable is
connected correctly, or that you are
connected to the network using your
wireless access point/router.
Print a Document
(Windows®)
1Select the print command in your
application.
2Select Brother MFC-XXXX Printer
(where XXXX is the name of your
model).
3Click Print.
4Complete your print operation.
Print a Document (Mac)
1From an application, such as Apple
TextEdit, click the File menu, and then
select Print.
2Select Brother MFC-XXXX (where
XXXX is the name of your model).
3Click Print.
4Complete your print operation.
Various Printing
To use the various printing features, click the
printing properties or preferences button to
change the printer setting.
Print More Than One Page on a Single
Sheet of Paper (N in 1)
For Windows®:
For more detailed information, see the Online
User's Guide: Print from Your Computer
(Windows®).
For Mac:
For more detailed information, see the Online
User's Guide: Print from Your Computer
(Mac).
3Print
3Print
9

Copy a Document
1Make sure you have loaded the correct
size paper in the paper tray.
2Load your document.
3(MFC-T810W) Press (COPY).
The LCD displays:
4Enter the number of copies in one of the
following ways:
• (DCP-T310) Press Number of
Copies repeatedly.
• (DCP-T510W/DCP-T710W) Press a
or b on the control panel.
• (MFC-T810W) Enter the number of
copies using the dial pad.
5Change the copy settings, if needed.
a. Press Options or Copy / Scan
Options on the control panel.
b. Press a or b to select the copy
settings. When the setting you want
appears, press OK.
6When finished, press Mono Start or
Colour Start.
To stop copying, press Stop/Exit.
Other Copy Options
You can use various copy features by
changing copy settings. Press the Options or
Copy buttons.
Enlarge or Reduce Copied Images
Layout Copies (N in 1 or Poster)
For more detailed information, see the Online
User's Guide: Copy.
4Copy
10

Before Scanning
Before attempting to scan, confirm the
following:
• Make sure you have installed the Brother
software and drivers.
• Make sure the USB or network cable is
connected correctly, or that you are
connected to the network using your
wireless access point/router.
Scan from Your
Computer
There are several ways you can use your
computer to scan photos and documents on
your Brother machine. Use the software
applications provided by Brother, or use your
favourite scanning application.
For more detailed information, see the Online
User's Guide: Scan from Your Computer
(Windows®) or Scan from Your Computer
(Mac).
Scan Using the Scan
Button on the Machine
1Load your document.
2Press (SCAN).
3Press a or b to select the [Scan to
PC] option, and then press OK.
4Press a or b to select the [File]
option, and then press OK.
5If the machine is connected over the
network, press a or b to select the
computer where you want to send data,
and then press OK.
If the LCD prompts you to enter a PIN,
use the control panel to enter the four-
digit PIN for the computer, and then press
OK.
6Do one of the following:
• To change the settings, press
Options or Copy / Scan Options,
and then go to the next step.
• To use the default settings, press
Mono Start or Colour Start.
-[Scan Type] depends on the default
settings. Pressing Mono Start or
Colour Start does not allow you to
change the settings.
- To use scan options, a computer with
either ControlCenter4 (Windows®) or
Brother iPrint&Scan (Mac) software
installed must be connected to the
machine.
7The machine will prompt you to set each
of the following scan settings. Press a or
b to select the desired option, and then
press OK to proceed to the next scan
setting.
•[Scan Type]
•[Resolution]
•[File Type]
•[Document Size]
•[Remove Bkg Clr]
8Press Mono Start or Colour Start.
[Scan Type] depends on the settings
you have selected. Pressing Mono Start
or Colour Start does not change the
settings.
5Scan
5Scan
11

Before Faxing
Telephone Line Interference/
VoIP
Related Models:
MFC-T810W
If you are having problems sending or
receiving a fax due to possible interference on
the telephone line or if you are using a VoIP
system, we recommend changing the modem
speed to minimise errors in fax operations.
1Press Menu.
2Press a or b to select the following:
a. Select [Initial Setup].
Press OK.
b. Select [Compatibility].
Press OK.
c. Select [Normal] or [Basic(for
VoIP)]. Press OK.
•[Basic(for VoIP)] reduces
the modem speed to 9,600 bps
and turns off colour fax receiving
and Error Correction Mode
(ECM), except for colour fax-
sending. Unless interference is a
recurring problem on your
telephone line, you may prefer to
use it only when needed.
To improve compatibility with
most VoIP services, Brother
recommends changing the
compatibility setting to
[Basic(for VoIP)].
•[Normal] sets the modem
speed at 14,400 bps.
3Press Stop/Exit.
• VoIP (Voice over IP) is a type of phone
system that uses an Internet
connection, rather than a traditional
phone line.
• Brother does not recommend the use
of a VoIP line. VoIP limitations in
general can cause some functions of
the fax machine not to work correctly.
Send a Fax
Related Models:
MFC-T810W
This feature is available only for monochrome
faxes.
NOTE
1Load your document in the ADF or place
it on the scanner glass.
2Press (FAX).
3Enter the fax number in one of the
following ways:
• Dial Pad (Enter the fax number
manually.)
Press all digits of the number using
the dial pad.
• Outgoing call (Select a number from
the Outgoing Call history.)
a. Press Redial/Pause on the
control panel.
b. Press a or b to select [Outgoing
Call]. Press OK.
c. Select the number you want, and
then press OK.
• Caller ID (Select a number from the
Caller ID history.)
6Fax
12

(Not available for Taiwan and some
countries)
a. Press Redial/Pause on the
control panel.
b. Press a or b to select [Caller
ID]. Press OK.
c. Select the number you want, and
then press OK.
•[Address Book] (Select a number
from the Address Book.)
a. Select ([Address Book])
on the control panel.
b. Press OK.
- To search a speed dial number, press
a. Enter the two-digit number you want
using the dial pad, and then press OK.
- To search alphabetically, enter the first
letter of the name using the dial pad,
and then press OK. Press a or b to
select the name, and then press OK.
c. Press a, b, d or c to select the
number you want. Press OK.
4To change the fax settings, press
Options, a or b to select the setting you
want to change, and then press OK.
When finished, press Clear/Back.
5Press Mono Start
6Do one of the following:
• If you are using the ADF, the machine
starts scanning and sending the
document.
• If you are using the scanner glass,
the machine starts scanning the first
page.
Go to the next step.
7When the LCD displays [Next
Page?], do one of the following:
• Press a to scan another page. Place
the next page on the scanner glass,
and then press OK. The machine
starts scanning the page.
Repeat this step for each additional
page.
• Press b to send the fax when finished
scanning pages. The machine starts
sending the document.
6Fax
13

Choose the Correct Receive Mode
Related Models:
MFC-T810W
You must choose a Receive Mode depending on the external devices and telephone services
you have on your line.
By default, your machine automatically will receive any faxes that are sent to it. The diagram
below will help you select the correct mode.
Do you want to use the telephone features of your machine (if available) or
an external telephone or external telephone answering device connected on the
same line as the machine?
Yes
Fax Only
No
No
No
Manual
Yes
External TAD
Fax/Tel
Are you using the voice message function of
an external telephone answering device?
Do you want the machine to answer fax and
telephone calls automatically?
Yes
1Press Menu.
2Press a or b to select the following:
a. Select [Fax]. Press OK.
b. Select [Setup Receive]. Press OK.
c. Select [Receive Mode]. Press OK.
(For some countries)
If you cannot change the [Receive Mode] option, make sure the Distinctive Ring feature is
set to [Off].
3Press a or b to select the [Fax Only], [Fax/Tel], [External TAD], or [Manual]
option, and then press OK.
4Press Stop/Exit.
14

Check the Print Quality
If faded or streaked colours and text appear or
if text is missing on your printouts, the print
head nozzles may be clogged. Print the Print
Quality Check Sheet and look at the nozzle
check pattern.
1Press Menu.
2Press a or b to select the following:
a. Select [Maintenance]. Press OK.
b. Select [ImproveQuality].
Press OK.
c. Select [Check Quality].
Press OK.
3Press Colour Start.
The machine prints the Print Quality
Check Sheet.
4Check the quality of the four colour
blocks on the sheet.
5The LCD asks about the print quality. Do
one of the following:
• If all lines are clear and visible, press
a to select [Yes].
Press Stop/Exit to finish the Print
Quality check.
• If lines are missing (see Poor,
below), press b to select [No].
OK (DCP-T310/DCP-T510W)
Poor (DCP-T310/DCP-T510W)
OK (DCP-T710W/MFC-T810W)
Poor (DCP-T710W/MFC-T810W)
6The LCD asks you to check the print
quality of each colour. Press a or b to
select one of the patterns that most
closely matches the printing result, and
then press OK.
Refer to the sample below to check the
print quality.
Print
Quality
DCP-T310/
DCP-T510W
DCP-T710W/
MFC-T810W
None
A Few
About
Half
Many
ARoutine Maintenance
ARoutine Maintenance
15

7Do one of the following:
• If print head cleaning is needed,
press Colour Start to start the
cleaning procedure.
• If print head cleaning is not needed,
press Stop/Exit to finish the Print
Quality check.
8After the cleaning procedure is finished,
press a. Then, press Colour Start.
The machine prints the Print Quality
Check Sheet again. Check the quality of
the four colour blocks on the sheet
again.
If you clean the print head at least five times
and the print has not improved, try cleaning
the print head again up to three more times. If
the print has not improved, contact Brother
customer service or your local Brother dealer.
IMPORTANT
DO NOT touch the print head. Touching the
print head may cause permanent damage and
may void the print head's warranty.
When a print head nozzle is clogged, the
printed sample looks like this.
After the print head nozzle is cleaned, the
horizontal lines are gone.
For more detailed information, see the
Online User's Guide: If You Are Having
Difficulty with Your Machine.
Check the Print
Alignment from Your
Brother Machine
If your printed text becomes blurred or images
become faded after transporting the machine,
adjust the print alignment.
1Press Menu.
2Press a or b to select the following:
a. Select [Maintenance]. Press OK.
b. Select [ImproveQuality].
Press OK.
c. Select [Alignment]. Press OK.
3Press Mono Start or Colour Start.
The machine starts printing the
Alignment Check Sheet.
16

(A)
4Select the number of the test print in
one of the following ways:
•DCP-T310/DCP-T510W/DCP-T710W
For pattern (A), press a or b to select
the number of the test print that has
the fewest visible vertical stripes
(1-9), and then press OK.
•MFC-T810W
For pattern (A), press the number of
the test print that has the fewest
visible vertical stripes (1-9).
In the example above, row number 6 is
the best choice.
Repeat this step for the rest of the
patterns.
When the print alignment is not adjusted
correctly, text looks blurry or crooked, like
this.
After the print alignment is adjusted
correctly, text looks like this.
5Press Stop/Exit.
ARoutine Maintenance
17

Use this section to resolve problems you may encounter when using your Brother machine.
Identify the Problem
Even if there seems to be a problem with your machine, you can correct most problems yourself.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's orange protective parts have been removed.
• The Scanner Cover and the Jam Clear Cover are fully closed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
• (For network models) The access point (for wireless), router, or hub is turned on and its link
button is blinking.
To find the error and the solution, check the LCD or the machine's status in Status Monitor on
your computer.
Using the LCD Using the Status Monitor
1. Follow the messages on the LCD.
2. See the instructions in the following Error
and Maintenance Messages table.
3. If you cannot resolve the error, see the
Online User's Guide: Error and Maintenance
Messages.
• Double-click the icon in the task tray.
• Each colour of the icon indicates the
machine's status.
• Click the Troubleshooting button to
access Brother's troubleshooting website.
BTroubleshooting
18

Error and Maintenance Messages
The most common error and maintenance messages are shown in the table. For more detailed
information, see the Online User's Guide.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go
to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com.
Error Message Action
B&W Print Only
Refill [X]
The amount of remaining ink in one or more of the ink tanks (except
black) is low.
Refill the ink tank.
For more detailed information, see the Online User's Guide: Refill the
Ink Tanks.
The machine may stop all print operations and you may not be able to
use the machine until you refill the ink tank in the following cases:
• If you unplug the machine.
• If you select the Slow Drying Paper option on the machine or in
the printer driver.
Cannot Print
Refill [X]
The amount of remaining ink in one or more of the ink tanks is low.
The machine will stop all print operations.
Refill the ink tank.
For more detailed information, see the Online User's Guide: Refill the
Ink Tanks.
• You can still scan even if the ink is low or needs to be refilled.
Change Paper? This message is displayed when the setting to confirm the paper type
and size is enabled.
To not display this confirmation message, change the setting to Off.
For more detailed information, see the Online User's Guide: Change
the Check Paper Size Setting.
Close ink cover. The ink tank cover is not locked in the closed position.
Firmly close the ink tank cover until it locks into place.
Data Remaining Press Stop/Exit. The machine will cancel the job and clear it from the
memory. Try to print again.
Disconnected Try to send or receive again.
If calls are stopped repeatedly and you are using a VoIP (Voice over
IP) system, try changing the Compatibility to Basic (for VoIP).
See Related Information: Telephone Line Interference/VoIP at the end
of this section.
Document Jam The document was not inserted or fed correctly, or the document
scanned from the ADF was too long.
For more detailed information, see the Online User's Guide: Document
Jams.
BTroubleshooting
19