Brother MFC-8510DN User manual

Basic User’s Guide
MFC-8510DN
MFC-8910DW
Not all models are available in all countries.
Version 0
ARL/ASA/NZ

If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-8510DN / MFC-8910DW
(Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2012 Brother Industries, Ltd. All rights reserved.

i
User's Guides and where do I find them?
1PDF printing is not supported on Windows®Phone.
2Visit us at http://solutions.brother.com/.
Which Guide? What's in it? Where is it?
Product Safety
Guide
Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and
software for the operating system and
connection type you are using.
Printed / In the box
Basic User's Guide Learn the basic Fax, Copy, Scan and Direct
Print operations and how to replace
consumables. See troubleshooting tips.
Printed / In the box
Advanced User's
Guide
Learn more advanced operations: Fax,
Copy, security features, printing reports and
performing routine maintenance.
PDF file / Installer CD-ROM /
In the box
Software User's
Guide
Follow these instructions for Printing,
Scanning, Network Scanning, Remote
Setup, PC-Fax, and using the Brother
ControlCenter utility.
PDF file / Installer CD-ROM /
In the box
Network User's
Guide
This Guide provides useful information
about wired and wireless network settings
and security settings using the Brother
machine. You can also find supported
protocol information for your machine and
detailed troubleshooting tips.
PDF file / Installer CD-ROM /
In the box
Wi-Fi Direct™ Guide
(MFC-8910DW)
This Guide provides details on how to
configure and use your Brother machine for
wireless printing directly from a mobile
device supporting the Wi-Fi Direct™
standard.
PDF file / Brother Solutions
Center 2
Google Cloud Print
Guide
This Guide provides details on how to
configure your Brother machine to a Google
account and use Google Cloud Print
services for printing over the Internet from
devices using Gmail™ for mobile, GOOGLE
DOCS™ for mobile and applications for the
Chrome OS.
PDF file / Brother Solutions
Center 2
Mobile Print/Scan
Guide for Brother
iPrint&Scan
This Guide provides useful information
about printing JPEG and PDF 1files from
your mobile device and scanning from your
Brother machine to your mobile device when
connected on a Wi-Fi network.
PDF file / Brother Solutions
Center 2

ii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing the Advanced User’s Guide, Software User’s Guide and
Network User’s Guide.........................................................................................2
Viewing Documentation...................................................................................2
How to access the User's Guides for Advanced Features.....................................4
Accessing Brother Support (Windows®)................................................................4
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
Data LED indications .......................................................................................8
Volume settings .....................................................................................................9
Ring volume.....................................................................................................9
Beeper volume ................................................................................................9
Speaker volume...............................................................................................9
2 Loading paper 10
Loading paper and print media ............................................................................10
Loading paper in the standard paper tray and the optional lower tray ..........10
Loading paper in the multi-purpose tray (MP tray) ........................................12
Unscannable and unprintable areas ..............................................................15
Paper settings......................................................................................................16
Paper Type ....................................................................................................16
Paper Size .....................................................................................................16
Tray Use in COPY mode ...............................................................................17
Tray Use in FAX mode ..................................................................................17
Tray Use in print mode ..................................................................................18
Acceptable paper and other print media..............................................................19
Type and size of paper ..................................................................................19
Handling and using special paper .................................................................21
3 Loading documents 24
How to load documents .......................................................................................24
Using the automatic document feeder (ADF) ................................................24
Using the scanner glass ................................................................................25
4 Sending a fax 26
How to send a fax ................................................................................................26
Faxing Letter, Legal or Folio size documents from the scanner glass ..........28
Cancelling a fax in progress ..........................................................................28
Transmission Verification Report...................................................................28

iii
5 Receiving a fax 29
Receive modes....................................................................................................29
Choosing the receive mode...........................................................................29
Using receive modes ...........................................................................................30
Fax Only ........................................................................................................30
Fax/Tel...........................................................................................................30
Manual...........................................................................................................30
External TAD .................................................................................................30
Receive Mode settings ........................................................................................31
Ring Delay .....................................................................................................31
F/T Ring Time (Fax/Tel mode only)...............................................................31
Fax Detect .....................................................................................................32
6UsingPC-FAX 33
How to use PC-FAX.............................................................................................33
PC-FAX Receive (For Windows®only) .........................................................33
PC-FAX Send ................................................................................................34
7 Telephone and external devices 35
Telephone line services.......................................................................................35
Do you have Voice Mail?...............................................................................35
Telephone Service for Australia...........................................................................35
Distinctive Ring..............................................................................................35
Telephone Service for New Zealand ...................................................................37
FaxAbility .......................................................................................................37
Telephone Service for Some Countries...............................................................38
Distinctive Ringing (For Singapore and Hong Kong).....................................38
Connecting an external TAD ...............................................................................39
Connections...................................................................................................40
Recording an outgoing message (OGM).......................................................40
Multi-line connections (PABX) .......................................................................41
External and extension telephones......................................................................41
Connecting an external or extension telephone ............................................41
Operation from external or extension telephones..........................................42
For Fax/Tel mode only...................................................................................42
Using a non-Brother cordless external handset ............................................42
Using Remote Codes ....................................................................................43

iv
8 Dialling and storing numbers 44
How to dial...........................................................................................................44
Manual dialling...............................................................................................44
One Touch dialling.........................................................................................44
Speed dialling ................................................................................................44
Search ...........................................................................................................45
LDAP search (MFC-8910DW) .......................................................................45
Fax redial.......................................................................................................45
Storing numbers ..................................................................................................46
One Touch and Speed Dial Storage Options ................................................47
Storing a pause .............................................................................................48
Storing One Touch Dial numbers ..................................................................48
Storing Speed Dial numbers..........................................................................50
Changing or Deleting One Touch and Speed Dial numbers .........................52
Tone or Pulse (not available in New Zealand)...............................................53
9 Making copies 54
How to copy .........................................................................................................54
Stop copying..................................................................................................54
Copy settings.................................................................................................54
10 Printing data from a USB Flash memory drive or digital camera
supporting mass storage 55
Creating a PRN file for direct printing ..................................................................55
Printing data directly from the USB Flash memory drive or digital camera
supporting mass storage ..................................................................................56
11 How to print from a computer 59
Printing a document.............................................................................................59
12 How to scan to a computer 60
Scanning a document as a PDF file using ControlCenter4 (Windows®) .............60
Changing the SCAN key settings ........................................................................63
Before scanning.............................................................................................63
SCAN key settings.........................................................................................63
Scanning using the SCAN key ......................................................................65
A Routine maintenance 66
Replacing the consumable items.........................................................................66
Replacing the toner cartridge ........................................................................69
Replacing the drum unit.................................................................................75
Cleaning and Checking the machine ...................................................................80
Cleaning the outside of the machine .............................................................80
Cleaning the scanner glass ...........................................................................81
Cleaning the corona wire...............................................................................83
Cleaning the drum unit ..................................................................................85
Cleaning the paper pick-up rollers.................................................................89

v
B Troubleshooting 91
Identifying your problem ......................................................................................91
Error and maintenance messages.......................................................................93
Transferring your faxes or Fax Journal report .............................................100
Document Jams.................................................................................................101
Document is jammed in the top of the ADF unit..........................................101
Document is jammed under the document cover ........................................101
Removing small documents jammed in the ADF.........................................102
Document is jammed at the output tray.......................................................102
Paper Jams........................................................................................................103
Paper is jammed in the MP tray ..................................................................103
Paper is jammed in paper tray 1 or tray 2 ...................................................104
Paper is jammed at the back of the machine ..............................................105
Paper is jammed inside the machine...........................................................108
Paper is jammed in the duplex tray .............................................................112
If you are having difficulty with your machine ....................................................114
Setting Dial Tone detection .........................................................................124
Telephone line interference / VoIP ..............................................................124
Improving the print quality..................................................................................125
Machine Information ..........................................................................................132
Checking the Serial Number........................................................................132
Reset functions............................................................................................132
How to reset the machine............................................................................133
C Menu and features 134
On-screen programming....................................................................................134
How to access the menu mode ...................................................................134
Menu table.........................................................................................................135
Entering text ......................................................................................................168
D Specifications 170
General..............................................................................................................170
Document Size ..................................................................................................172
Print media.........................................................................................................173
Fax.....................................................................................................................174
Copy ..................................................................................................................175
Scanner .............................................................................................................176
Printer ................................................................................................................177
Interfaces...........................................................................................................178
Direct Print feature.............................................................................................179
Computer requirements ....................................................................................180
Consumable items.............................................................................................182
Network (LAN) ...................................................................................................183
E Index 184

vi
Table of Contents
(Advanced User's Guide)
You can view the Advanced User's Guide on the Installer CD-ROM.
The Advanced User's Guide explains the following features and operations.
1 General Setup
IMPORTANT NOTE
Memory storage
Set Daylight Saving Time
Ecology features
Quiet mode feature
LCD Contrast
Dial Prefix
Mode Timer
2 Security features
Secure Function Lock 2.0
Setting Lock
Restricting dialling
3 Sending a fax
Additional sending options
Additional sending operations
Polling overview
4 Receiving a fax
Remote Fax Options
Additional receiving operations
Polling overview
5 Dialling and storing numbers
Additional dialling operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy settings
Duplex (2-sided) copying
A Routine maintenance
Cleaning and checking the machine
Replacing periodic maintenance
parts
Packing and shipping the machine
BOptions
Optional paper tray (LT-5400)
Memory board
C Glossary
DIndex

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Follow all warnings and instructions marked
on the product.
Note
Most of the illustrations in this User's
Guide show the MFC-8910DW.
General information 1
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
Important indicates a potentially hazardous
situation which, if not avoided, may result in
damage to property or loss of product
functionality.
Prohibition icons indicate actions
that must not be performed.
Electrical Hazard icons alert you to a
possible electrical shock.
Hot Surface icons warn you not to
touch machine parts that are hot.
Fire hazard icons alert you to the
possibility of fire.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.
WARNING
Important
Bold Bold style identifies keys on the
machine's control panel or on
the computer screen.
Italics Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the LCD
of the machine.

Chapter 1
2
Accessing the
Advanced User’s
Guide, Software User’s
Guide and Network
User’s Guide 1
This Basic User's Guide does not contain all
the information about the machine such as
how to use the advanced features for Fax,
Copy, Printer, Scanner, PC-Fax and
Network. When you are ready to learn
detailed information about these operations,
read the Advanced User's Guide,
Software User’s Guide and
Network User’s Guide that are on the
Installer CD-ROM.
Viewing Documentation 1
Viewing Documentation (Windows®)1
To view the documentation, from the Start
menu, select Brother, MFC-XXXX (where
XXXX is your model name) from the
programs list, and then choose
User’s Guides.
If you have not installed the software, you can
find the documentation on the Installer
CD-ROM by following the instructions below:
aTurn on your computer. Insert the
Installer CD-ROM into your CD-ROM
drive.
Note
If the Brother screen does not appear
automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click start.exe.
bIf the model name screen appears, click
your model name.
cIf the language screen appears, click
your language. The CD-ROM Top Menu
will appear.
dClick Documentation.
eClick PDF documents. If the country
screen appears, choose your country.
After the list of User’s Guides appears,
choose the Guide you want to read.
Viewing Documentation (Macintosh) 1
aTurn on your Macintosh. Insert the
Installer CD-ROM into your CD-ROM
drive. The following window will appear.
bDouble-click the Documentation icon.
cIf the model name screen appears,
choose your model name and click
Next.
dIf the language screen appears, double-
click your language folder.

General information
3
1
eDouble-click top.pdf. If the country
screen appears, choose your country.
fAfter the list of User’s Guides appears,
choose the Guide you want to read.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide
Scanning
ControlCenter
Network Scanning
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows®users)
The complete Nuance™ PaperPort™
12SE How-to- Guides can be viewed from
the Help section in the Nuance™
PaperPort™ 12SE application.
Presto! PageManager User’s Guide
(Macintosh users)
Note
Presto! PageManager must be
downloaded and installed before use. For
further instructions, see Accessing
Brother Support (Macintosh) uu page 5.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.
How to find Network setup instructions
Your machine can be connected to a wireless
or wired network.
Basic setup instructions uu Quick Setup
Guide
(MFC-8910DW) If your wireless access point
or router supports Wi-Fi Protected Setup or
AOSS™ uu Quick Setup Guide.
More information about network setup
uu Network User's Guide

Chapter 1
4
How to access the
User's Guides for
Advanced Features 1
You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/
Click Manuals on your model's page to
download the documentation.
Wi-Fi Direct™ Guide 1
(MFC-8910DW)
This Guide provides details on how to
configure and use your Brother machine for
wireless printing directly from a mobile device
supporting the Wi-Fi Direct™ standard.
Google Cloud Print Guide 1
This Guide provides details on how to
configure your Brother machine to a Google
account and use Google Cloud Print services
for printing over the Internet from devices
using Gmail™ for mobile, GOOGLE DOCS™
for mobile and applications for the Chrome
OS.
Mobile Print/Scan Guide for Brother
iPrint&Scan 1
This Guide provides useful information about
printing JPEG and PDF 1files from your
mobile device and scanning from your
Brother machine to your mobile device when
connected on a Wi-Fi network.
1PDF printing is not supported on Windows®Phone.
Accessing Brother
Support (Windows®)1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installer CD-ROM.
Click Brother Support on the main menu.
The following screen will appear:
To access our website
(http://www.brother.com/), click Brother
Home Page.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/)
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
To return to the main page, click Back or
if you have finished, click Exit.

General information
5
1
Accessing Brother
Support (Macintosh) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installer CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install Presto!
PageManager, click
Presto! PageManager.
To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration/),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.

Chapter 1
6
Control panel overview 1
MFC-8510DN and MFC-8910DW have the same keys. The illustration is based on the
MFC-8910DW.
1 One Touch keys
These 8 keys give you instant access to 16
previously stored numbers.
Shift
Lets you access One Touch numbers 9 to 16
when held down.
2 FAX keys:
Hook
Press before dialing if you want to make sure a
fax machine will answer, and then press Start.
Also, press this key after you pick up the
handset of an external telephone during the
F/T ring (pseudo/double-rings).
Redial/Pause
Redials the last number called. It also inserts a
pause when programming quick dial numbers
or when dialling a number manually.
3 Error LED
Blinks in orange when the LCD displays an
error or an important status message.
4 Duplex
You can choose Duplex to copy or print on both
sides of the paper.
For MFC-8910DW this key enables automatic
2-sided (Duplex) fax sending when the
machine is in FAX mode.
5LCD
Displays messages to help you set up and use
your machine.
(MFC-8910DW) In FAX mode and SCAN
mode a four level indicator shows the current
wireless signal strength if you are using a
wireless connection or Wi-Fi Direct™.
15
10
234
13 1112
01/01/2012 15:00
Fax
Res:Standard b
Press bor Dial

General information
7
1
6 Menu Keys:
Clear
Deletes entered data or lets you cancel the
current setting.
Menu
Lets you access the Menu to program your
settings or retrieve information from the
machine.
OK
Lets you store your settings and confirm LCD
messages.
Volume keys:
dor c
Press to scroll backwards or forwards through
menu selections. Press to change the volume
when in fax or standby mode.
aor b
Press to scroll through the menus and options.
Address Book
Lets you look up and dial stored numbers.
7Dialpad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
8 Stop/Exit
Stops an operation or exits from a menu.
9Start
Lets you start sending faxes or making copies.
10 Mode keys:
FAX
Puts the machine in FAX mode.
SCAN
Puts the machine in SCAN mode.
COPY
Puts the machine in COPY mode.
11 Data LED
The LED will flash depending on the machine
status.
12 Secure Print
You can print data saved in the memory when
you enter your four-digit password.
(uu Software User's Guide)
When using Secure Function Lock, you can
switch restricted users by holding down Shift
as you press Secure Print. (uu Advanced
User's Guide: Secure Function Lock 2.0)
13 COPY keys:
Options
You can quickly and easily choose temporary
settings for copying.
Enlarge/Reduce
Reduces or enlarges copies.
56 78
9
10
01/01/2012 15:00
Fax
Res:Standard b
Press bor Dial

Chapter 1
8
Data LED indications 1
The Data LED (light emitting diode) will flash depending on the machine’s status.
LED Machine Status Description
Ready Mode The machine is ready to print, in Sleep mode, there is no print
data, or the power switch is off.
Green
(blinking)
Receiving Data The machine is either receiving data from the computer,
processing data in memory, or printing data.
Green
Data Remaining in
Memory
Print data remains in the machine's memory.

General information
9
1
Volume settings 1
Ring volume 1
You can choose a range of ring volume
levels, from High to Off.
While in FAX mode press or to adjust
the volume level. The LCD will show the
current setting, and each key press will
change the volume to the next level. The
machine will keep the new setting until you
change it.
You can also change the ring volume through
the menu:
aPress Menu, 1, 3, 1.
bPress aor bto choose Low, Med, High
or Off.
Press OK.
cPress Stop/Exit.
Beeper volume 1
When the beeper is on, the machine will beep
when you press a key, make a mistake, or
after you send or receive a fax. You can
choose a range of volume levels, from High
to Off.
aPress Menu, 1, 3, 2.
bPress aor bto choose Low, Med, High
or Off.
Press OK.
cPress Stop/Exit.
Speaker volume 1
You can choose a range of speaker volume
levels, from High to Off.
aPress Menu, 1, 3, 3.
bPress aor bto choose Low, Med, High
or Off.
Press OK.
cPress Stop/Exit.

10
2
Loading paper and
print media 2
The machine can feed paper from the
standard paper tray, optional lower tray or
multi-purpose tray.
When you put paper into the paper tray, note
the following:
If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by using the control
panel buttons.
Loading paper in the standard
paper tray and the optional
lower tray 2
You can load up to 250 sheets in the standard
paper tray (Tray 1) and 500 sheets in the
optional lower tray (Tray 2). Paper can be
loaded up to the maximum paper mark
( ) on the right-hand side of the paper
tray. (For recommended paper to use, see
Acceptable paper and other print media
uu page 19.)
Printing on plain paper, thin paper or
recycled paper from Tray 1 and Tray 22
aPull the paper tray completely out of the
machine.
bWhile pressing the green paper-guide
release lever (1), slide the paper guides
to fit the paper you are loading in the
tray. Make sure that the guides are
firmly in the slots.
Loading paper 2
1
1

Loading paper
11
2
cFan the stack of paper well to avoid
paper jams and misfeeds.
dPut paper in the tray and make sure:
The paper is below the maximum
paper mark ( ) (1).
Overfilling the paper tray will cause
paper jams.
The side to be printed on must be
face down.
The paper guides touch the sides of
the paper so it will feed correctly.
ePut the paper tray firmly back in the
machine. Make sure that it is completely
inserted into the machine.
fLift up the support flap (1) to prevent
paper from sliding off the face-down
output tray, or remove each page as
soon as it comes out of the machine.
1
1

Chapter 2
12
Loading paper in the
multi-purpose tray (MP tray) 2
You can load up to 3 envelopes or special
print media in the MP tray or up to 50 sheets
of plain paper. Use this tray to print or copy on
thick paper, bond paper, labels or envelopes.
(For recommended paper to use, see Paper
capacity of the paper trays uu page 20.)
Printing on plain paper, thin paper,
recycled paper and bond paper from
the MP tray 2
aOpen the MP tray and lower it gently.
bPull out the MP tray support (1) and
unfold the flap (2).
cPut paper in the MP tray and make sure:
The paper stays under the maximum
paper mark (1).
The side to be printed on must be
face up with the leading edge (top of
the paper) in first.
The paper guides must gently touch
the sides of the paper so it will feed
correctly.
1
2
1