Brother Operating Instructions Operating and maintenance manual

Basic User’s Guide
HL-3180CDW
In USA: Visit the Brother Solutions Center at
solutions.brother.com/manuals to download other
manuals.
Version 0
USA/CAN

If you must call Customer Service
Complete the following information for future reference:
Model Number: HL-3180CDW
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product
should you lose your receipt;
may support an insurance claim by you in the event of product loss
covered by insurance; and,
will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is
online at http://www.brother.com/registration.
© 2015 Brother Industries, Ltd. All rights reserved.

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Brother numbers
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product should you lose your receipt;
may support an insurance claim by you in the event of product loss covered by insurance; and,
will help us notify you of enhancements to your product and special offers.
Register your new product online at
http://www.brother.com/registration
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Printer/Multi-Function Center
needs. You can download the latest software and utilities and read FAQs and troubleshooting tips
to learn how to get the most from your Brother product.
http://support.brother.com
NOTE
You can check here for Brother driver updates.
To keep your machine’s performance up to date, check here for the latest firmware upgrade.
For Customer Service
In USA: http://www.brother-usa.com/support (Self-Service/Email/Chat)
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (assistance via fax)
In Canada: http://www.brother.ca/support (Self-Service Videos, Email, Chat, Facebook
and Twitter Help)

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Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)
or visit us on-line at http://www.brother-usa.com/service/.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, visit http://www.brother.ca/support.
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (You can visit
us online for a complete selection of the Brother accessories and supplies that are available for
purchase.)
NOTE
In Canada, only Visa and MasterCard are accepted.
In USA: 1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (assistance via fax)
http://www.brothermall.com/
In Canada:
http://www.brother.ca/

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Order information
1Letter or A4 size single-sided pages.
2Approx. cartridge yield is declared in accordance with ISO/IEC 19798.
3Standard toner cartridge
4High yield toner cartridge
51 page per job
6Drum life is approximate and may vary by type of use.
7Contains 4 pc. Drum Set.
8Contains 1 pc. Black Drum Unit.
9Contains 1 pc. Color Drum Unit.
Description Item
Toner Cartridge <Black> TN-221BK (Approx. 2,500 pages) 123
Toner Cartridge <Cyan> TN-221C (Approx. 1,400 pages) 123
TN-225C (Approx. 2,200 pages) 124
Toner Cartridge <Magenta> TN-221M (Approx. 1,400 pages) 123
TN-225M (Approx. 2,200 pages) 124
Toner Cartridge <Yellow> TN-221Y (Approx. 1,400 pages) 123
TN-225Y (Approx. 2,200 pages) 124
4 pcs. Drum Unit DR-221CL (Approx. 15,000 pages) 567
1 pc. Drum Unit <Black> DR-221CL-BK (Approx. 15,000 pages) 568
1 pc. Drum Unit <Color> DR-221CL-CMY (Approx. 15,000 pages) 569
Belt Unit BU-220CL (Approx. 50,000 pages) 1
Waste Toner Box WT-220CL (Approx. 50,000 pages) 1
Basic User’s Guide LEF596001 (English for USA and Canada)
LEF596002 (French for Canada)
Quick Setup Guide LEF597001 (English for USA and Canada)
LEF597002 (French for Canada)

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Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR
AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE
SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE
ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE
SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS
OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE
SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT
PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE
ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.

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User’s Guides and where do I find them?
Which Guide? What’s in it? Where is it?
Product Safety
Guide
Read this Guide first. Read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the Box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and
software for the operating system and
connection type you are using.
Printed / In the Box
Basic User’s Guide Learn the basic Copy and Scan operations
and how to replace consumables. See
troubleshooting tips.
Printed / In the Box
Advanced User’s
Guide
Learn more advanced operations: Copy,
security features, printing reports and
performing routine maintenance.
For USA:
PDF file / Brother Solutions
Center 1
For Other Countries:
PDF file / CD-ROM / In the Box
Software User’s
Guide
Follow these instructions for Printing,
Scanning, Network Scanning, and using the
Brother ControlCenter utility.
For USA:
HTML file / Brother Solutions
Center 1
For Other Countries:
HTML file / CD-ROM / In the Box
Network User’s
Guide
This Guide provides useful information
about wireless network settings and security
settings using the Brother machine. You can
also find supported protocol information for
your machine and detailed troubleshooting
tips.
For USA:
PDF file / Brother Solutions
Center 1
For Other Countries:
PDF file / CD-ROM / In the Box
Wi-Fi Direct™ Guide This Guide provides information about how
to configure and use your Brother machine
for wireless printing directly from a mobile
device supporting the Wi-Fi Direct™
standard.
PDF file / Brother Solutions
Center 1
Google Cloud Print
Guide
This Guide provides information about how
to configure your Brother machine to a
Google account and use Google Cloud Print
services for printing over the Internet.
PDF file / Brother Solutions
Center 1
Mobile Print/Scan
Guide for Brother
iPrint&Scan
This Guide provides useful information
about printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected on a Wi-Fi
network.
PDF file / Brother Solutions
Center 1
Web Connect Guide This Guide provides information about how
to configure and use your Brother machine
to scan, load and view images and files on
certain websites that provide these services.
PDF file / Brother Solutions
Center 1

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1Visit solutions.brother.com/manuals
AirPrint Guide This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x
and your iPhone, iPod touch, iPad, or other
iOS device to your Brother machine without
installing a printer driver.
PDF file / Brother Solutions
Center 1
Which Guide? What’s in it? Where is it?

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Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation ....................................................................................... 1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows®8)..............................................................2
Accessing the Advanced User’s Guide, Software User’s Guide and
Network User’s Guide.........................................................................................3
Viewing Documentation...................................................................................3
How to access Guides for Advanced Features......................................................5
Accessing Brother Support (Windows®)................................................................6
Accessing Brother Support (Macintosh) ................................................................7
Control panel overview ..........................................................................................8
3.7" Touchscreen LCD ..................................................................................10
Setting the Ready screen ..............................................................................13
Basic Operations ........................................................................................... 13
Shortcut Settings .................................................................................................14
Adding Copy Shortcuts.................................................................................. 14
Adding Scan Shortcuts .................................................................................. 15
Adding Web Connect Shortcuts ....................................................................16
Changing Shortcuts .......................................................................................16
Editing Shortcut Names.................................................................................17
Deleting Shortcuts ......................................................................................... 17
Recalling Shortcuts........................................................................................17
2 Loading paper 18
Loading paper and print media............................................................................18
Loading paper in the paper tray.....................................................................18
Loading paper in the manual feed slot ..........................................................20
Unscannable and unprintable areas..............................................................24
Paper settings......................................................................................................25
Paper Size .....................................................................................................25
Paper Type ....................................................................................................25
Acceptable paper and other print media..............................................................26
Recommended paper and print media ..........................................................26
Type and size of paper ..................................................................................26
Handling and using special paper .................................................................28
3 Loading documents 31
How to load documents .......................................................................................31
Using the scanner glass ................................................................................ 31

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4 Making copies 32
How to copy .........................................................................................................32
Stop copying..................................................................................................32
Copy preset settings......................................................................................32
Copy Options.................................................................................................33
5 How to print from a computer 34
Printing a document.............................................................................................34
6 How to scan to a computer 35
Before scanning...................................................................................................35
Scanning a document as a PDF file using ControlCenter4 (Windows®) .............36
How to scan a document as a PDF file using the Touchscreen ..........................38
A Routine maintenance 40
Replacing the consumable items.........................................................................40
Replacing the toner cartridges.......................................................................44
Cleaning the corona wires .............................................................................51
Replacing the drum units...............................................................................54
Replacing the belt unit ...................................................................................60
Replacing the waste toner box ......................................................................64
B Troubleshooting 69
Identifying your problem ......................................................................................69
Error and maintenance messages.......................................................................71
Paper Jams..........................................................................................................77
Paper is jammed in the manual feed slot ......................................................77
Paper is jammed in the paper tray.................................................................77
Paper is jammed at the output paper tray .....................................................78
Paper is jammed at the back of the machine ................................................79
Paper is jammed inside the machine.............................................................81
Paper is jammed underneath the paper tray .................................................84
If you are having difficulty with your machine ......................................................86
Improving the print quality....................................................................................91
Machine Information ..........................................................................................101
Checking the Serial Number........................................................................101
Checking the Firmware Version ..................................................................101
Reset functions............................................................................................102
How to reset the machine............................................................................102
C Settings and features tables 103
Using the Settings Tables ..................................................................................103
Settings Tables ..................................................................................................104
Features Tables.................................................................................................116
Entering text.......................................................................................................128