BTE HI User manual

Getting Started
Locate contents inside shipping box.
Some items may be underneath cardboard packaging.
Hearing aids - In silver carrying pouch
Cleaning wire - One per hearing aid, in plastic bag
(only included for models with tube and tip)
Ear hook - One per hearing aid, attached
Batteries -Two packs per hearing aid
User Guide - Enclosed. Videos online at hihealthinnovations.com
Invoice - Includes trial period end date and serial numbers
Bill of Sale and Notice of Cancellation documents
STEP 1
Questions? Call 1-855-523-9355 and press 2
Tube and tip - One set attached to hearing aid, and
one extra set in plastic bag
or

STEP 2
• Place hearing aid over top of ear. Determine left or right
hearing aid by one of these methods:
1. Colored letters on end of tube near tip: Blue = left ear, Red = right ear.
2. Tip will be pointing into ear when holding the hearing aid with
buttons facing you.
• While holding hearing aid in place, insert ear tip into ear canal,
and curl/tuck retention loop along body of ear.
• Use ngernail to push tube (rather than tip) into ear canal as
far as possible, until length of ear tube is ush with temple.
Turn on your hearing aids
• Gently pull open battery door.
• Using plastic tab on fresh battery, place
battery into battery door. Hold battery in
place and peel o plastic tab. Wipe o any
adhesive residue on battery with dry cloth.
• To fully activate battery, wait 1 minute, then
gently close battery door.
• If door does not close easily, check to see if
battery was inserted properly.
STEP 3
Wear your hi BTE with tube and tip
Note: Use of hi BTE hearing aids with ear hook and ear mold use will be
covered by your hearing professional.

STEP 4 (optional)
Change program setting
• Your hearing aids have been custom programmed to your
hearing needs and will automatically adjust to dierent
environments. Each time you turn on the hearing aid, it will start
at Program 1.
• To change programs, press and release program button until
desired program is reached. Please keep ear tip or ear mold in
ear to hear voice notication.
“Program 1”
“Program 2”
“Program 3”
STEP 5
Change volume setting
• To increase volume, press and release volume button.
• To decrease volume, continue to press button until it cycles
through maximum volume and back to volume 1. Then
proceed to your desired volume level.
• Hearing aid will tell you which program has beenselected.
“Volume 1”
“Volume 2”
“Volume 3”
Maximum volume

Learn how to take care of your hearing aids, how to
use controls and how to improve communications.
Call into our FREE hearing health seminar
hosted by our Audiologist
STEP 5
•When you are not wearing your hearing aids, keep battery
door open to extend battery life and to allow any moisture to
evaporate.
• As with any electronic device, keep your hearing aids clean
and dry.
• Wear your hearing aids as much as possible to help your brain
adjust to sounds you haven’t heard in a while.
• Directly face the sounds you are trying to hear and move
closer.
Use and Care
Monday – Thursday
6 p.m. CT (7 p.m. ET, 4 p.m. PT)
Friday
10 a.m. CT (11 a.m. ET, 8 a.m. PT)
Telephonic seminars:
Call 1-888-844-7278
Access code: 9428061#
For service or assistance call 1-855-523-9355 and press 2
JMTW4621_01 01.2016

hi BTE™family of hearing aids
Watch a short video on how to use and
maintain the hi BTE products at:
hihealthinnovations.com
User Guide
1-855-523-9355 and press 2
For additional information call

Table of contents
Getting the most from your
new hearing aids.................................................3-4
Inserting/replacing battery ................................... 5
Battery life............................................................... 6
Turning your hearing aids on and o ................... 7
hi BTE products with ear tube & tip ...................... 8
hi BTE products with ear hook .............................. 9
Ear tubes and tips, ear molds .............................. 10
Wearing your hearing aids .............................. 11-12
Caring for/maintaining your hearing aids ...... 13-16
Changing program and volume settings ....... 17-18
Using with telephones and cellular phones;
Telecoils ................................................................ 19
Other uses of a telecoil ........................................ 20
Ordering additional accessories .......................... 21
Troubleshooting.................................................... 22
Technical specications ................................. 23-27
FDA statements .............................................. 28-29
Warranty, service and returns ............................. 30

3
Getting the most from your new hearing aids
Hearing is a vital part of how you connect with the
world, from laughing at a punch line to sharing a
secret with a loved one. Hearing is also vital to your
overall health. Congratulations on taking control
of your hearinghealth!
While no hearing aid can restore normal hearing and
will not prevent or improve a hearing impairment
resulting from organic conditions, these tips will
help you obtain the most benets from your
hearing aids:
• If you are new to hearing aids, it may take a few
weeks before you are completely comfortable
with them and can fully enjoy the benets. Be
patient as you adjust to hearing sounds that you
may not have heard in a long time. Infrequent
use of hearing aids does not provide full benets,
so your ultimate goal is to wear the hearing aids
all day, every day
• You may nd that a quiet environment is more
comfortable at rst. Gradually introduce new
listening environments
• Whenever possible, directly face the sounds
you are trying to hear and move closer,
especially in noisy environments. When
speaking with someone, you can also use facial
cues to help you understand. If you would

4
like information on speech (lip)-reading or
additional help, consider nding a support
group. A good place to start is the Hearing Loss
Association of America (HLAA) at
hearingloss.org
• Your own voice may initially sound loud, or as
though you are talking “in a barrel.” This is very
common, and most people get used to it over
time
• If you are new to hearing aids, you may hear
background noise (e.g., hum of a fan) that
you may not have heard in a long time. Most
people are able to tune out these noises as they
continue to wear their hearing aids
• When you are in a restaurant, avoid sitting in the
middle of the room or near the kitchen. A booth
to the side or in a corner will be more favorable
• It is not necessary to remove your hearing aids at
security checkpoints (e.g., airports). However, you
should remove your hearing aids for CT and MRI
scans or for other electromagnetic procedures
If you have questions that are not addressed in
this guide or the resources on our website at
hiHealthInnovations.com,please call us toll-free at
1-855-523-9355, and press 2.

5
Inserting/replacing the battery
1. Gently pull open the battery door with your
ngernail and remove the used battery. Do not
hold down or press the program or volume
button while opening or closing the battery
door, as this may damage the
hearing aid.
2. Using the plastic tab of a fresh battery, place the
battery into the battery door with the tab facing
up. While holding the battery in place, peel o
the plastictab.
3. To fully activate the battery, wait for one full
minute before gently closing the battery door. If
the door does not close easily, check to see if the
battery was inserted properly.

6
The hearing aids use a size 312 battery. The battery
life varies, depending on the amount of hearing aid
use, but typically lasts 3-7 days. Please insert a new
battery when you receive your hearing aid(s).
Low battery indicator
A voice warning of “low battery” indicates that the
battery needs to be replaced. If you do not change
your battery, you will hear another warning, at which
time your hearing aid will automatically turn o.
Battery warning information
Dispose of used batteries in an environmentally
friendly way. Do not place batteries in your mouth.
Ifswallowed, contact your physician immediately or
call the National Battery Hotline at 1-202-625-3333.
Where to purchase batteries
Batteries are available from hi HealthInnovations. You
may order them online at hihealthinnovations.com,
or call us at 1-855-523-9355. You can also purchase
batteries at most pharmacies, grocery stores and
other retailers.
Battery life

7
Your hearing aid battery door acts as an on/o
switch. When the door is closed, the hearing aid is
on. When the door is open, the hearing aid is o.
ON: Simply close the battery door with a
battery in it.
OFF: When you’re not wearing your hearing aids,
keep the battery door open to extend battery life.
You do not need to remove the battery. If you are
not planning to wear your hearing aids in the next
12 hours, please remove the battery to allow any
moisture to evaporate.
Turning your hearing aids on and o

8
1. Microphone
and speaker – sound
enters the hearing aid
through the microphone.
The speaker delivers
amplied sound toyou.
2. Program button –
switches between
listening programs.
3. Volume button – changes volume levels.
4. Battery door / on and o – close the door to turn
on the hearing aids. Open the door to turn o
thehearing aids. See page 2 for battery activation.
5. Serial number – Each hearing aid has a unique
serialnumber.
6. Ear tube & ear tip – each hearing aid comes with
an ear tube & tip that connects to the hearing aid
speaker. Sound travels through the ear tube & tip
to your ear.
7. Retention loop– helps keep the eartube & tip
inplace.
hi BTE products with ear tube & tip
1
2
3
4
5
6
7

9
1. Microphone
and speaker – sound
enters the hearing
aid through the
microphone. The
speaker delivers
amplied sound
toyou.
2. Program button –
switches between
listening programs.
3. Volume button – changes volume levels.
4. Battery door / on and o – close the door to turn
on the hearing aids. Open the door to turn o
thehearing aids. See page 2 for battery activation.
5. Serial number – Each hearing aid has a unique
serialnumber.
6. Ear hook – Each hearing aid comes with an ear
hook that attaches to an ear mold.
7. Ear mold - Ear mold is custom t to your ear. Ear
molds are sold and dispensed separately.
hi BTE products with ear hook

10
Ear tubes and tips, ear molds
You have received ear tubes and tips that t the
majority of men/women and your hearing loss.
An open ear tip has openings for
sound to pass through from outside
of the hearing aid, providing a more
natural sound quality. This decreases
the experience of the “occlusion” eect, which
refers to the change you hear in your voice when
your ears are plugged, making your voice sound
hollow or booming. Most people no longer notice
the eect within a few weeks.
A closed ear tip reduces the sound
from outside the hearing aid, providing
more volume, especially in the low
frequencies. They work well for greater
hearing loss and help control for feedback. There
is a single closed tip and double closed tip, with
the double providing more volume and control for
feedback.
A custom earmold is needed when ear
tips cannot provide enough volume or
feedback control for your hearing loss.
An ear impression is made to custom
t to your ear size and hearing needs.

11
Wearing your hearing aids
Determine the left or right hearing aid by one of the
following methods:
1. Colored letters on end of tube near tip
Blue = left ear
Red = right ear
2. When holding the hearing aid with buttons
facing you, the tip should be pointing into the
ear
3. No dot inside battery door = left ear
Red dot inside battery door = right ear
Place your hearing aid over the top of your ear until
it rests securely behind your ear.
While holding the hearing aid in place, insert the ear
tip into your ear canal, and curl/tuck the retention
loop along the body of your ear. This retention loop
will eventually tuck in easily, as body heat helps it
conform to the shape of your ear.

12
The ear tip should be completely or almost
completely in the ear canal. Use your ngernail to
push the tube (rather than the ear tip) into the ear
canal. This will help the ear tip to go deeper. Your
goal is to go as deep as possible, until the length
of the ear tube is ush with your temple. Proper
insertion of the ear tip is key to getting enough
loudness and avoid whistling.
After ensuring proper insertion of the ear tube and
tip, please call customer service if:
• Ear tube seems too long (e.g., falling o top of ear)
or too short (e.g., ear tip is pulling out of the canal)
• Ear tip is too loose or experience feedback (i.e.,
whistling/squealing)
Please see our how-to videos online at
hihealthinnovations.com for more information.
For hearing aids with ear molds, please consult with
your hearing health professional about putting it on.
If you wear eyeglasses, put your glasses on rst and
then put your hearing aids on.
Allergic reactions to hearing aids are unlikely.
However, if you experience skin irritation, redness, or
soreness in or around your ears, please contact your
physician.

13
Caring for your hearing aids
Regardless of how much you paid for hearing aids,
they are sensitive electronic devices susceptible to
moisture and wax. Do your best to keep your hearing
aids clean and dry at all times. For more information,
visit hiHealthInnovations.com and watch the
hi BTE video.
• When not wearing your hearing aids, open the
battery door to allow any moisture to evaporate.
This also helps extend battery life. Store your
hearing aids in a safe, dry place, away from
direct sunlight, and avoid extreme temperatures
• If you live in a humid climate or are around
persistent moisture, consider purchasing a low
cost hearing aid dehumidier or dryer. We have
hearing aid dryers available for purchase
• When you sweat, be sure to take your hearing
aids o, open the battery door, and allow them
to dry for a minimum of 15 minutes before
putting them back on
• Do not leave your hearing aids in the bathroom
while showering
• Be sure your ears and hair are dry when you put
your hearing aids on
• Remove your hearing aids before using hair
spray, spray perfume or shaving lotions, as these
items can clog or damage your hearing aids

14
• Ear wax is natural and common, but it can cause
your hearing aids to whistle or malfunction. It is
important to follow the cleaning instructions on
pages 10 -11
• Ask your doctor to remove excessive wax from
your ears, or ask if you can use an over-the-
counter kit to remove wax
• Do not use water, alcohol or other liquids to
clean hearing aids. If the hearing aids become
wet, do not attempt to dry them in an oven or
microwave. Open the battery door, remove the
battery and let the hearing aids dry naturally for
24-48 hours
• Do not drop your hearing aids or knock them
against hard surfaces
Depending on your hearing loss, your hearing aids
may be attached to an (a) ear tube & open tip,
(b) ear tube & occluded tip, or (c) ear mold.
Your ear tube & tip will come connected upon
shipment. For optimal performance, replace ear
tube & tip every threemonths. See page 20 for
ordering information.
Replacing ear tube & tip
Maintaining your hearing aids

15
You’ll need to clean the ear tube & tip with a
cleaning wire, received with hearing aid purchase,
at least once aweek.
Grasp the “hearing aid end” of the ear tube; gently
twist 1/4 turn and pull to remove the ear tube from
the hearing aid. Do not bend the ear tube and tip
back and forth to remove it.
Thread the cleaning wire through the ear tube,
starting at the “hearing aid end,” until it comes out
at the “ear tip end.” Pull the cleaning wire all the
way through. Be sure to wipe o the wire before
the next cleaning.
Ensure the wire goes through the ear tube in only
one direction, from “hearing aid end” to “ear tip
end.” Do not reverse the wire back through the
eartube. Clean the ear tip with a dry cloth.
Please see our how-to videos online at
hihealthinnovations.com for more information.
“ear tip end”
“hearing aid
end”
Detaching and cleaning ear tube & tip

16
Cleaning ear molds
Please leave your ear hook, ear tube and ear mold
attached to the hearing aid while cleaning.
Clean the ear hook, ear tube and ear mold daily
with a sanitizing wipe and the cleaning tool, if
available.
Do not get the hearing aid wet.
Have the tubing changed by a professional every
6 - 12 months, or sooner if the tubing is hard when
squeezed.