BTE HI User manual

Getting Started
Locate contents inside shipping box.
Some items may be underneath cardboard packaging.
Hearing aids - In silver carrying pouch
Cleaning wire - One per hearing aid, in plastic bag
(only included for models with tube and tip)
Ear hook - One per hearing aid, attached
Batteries -Two packs per hearing aid
User Guide - Enclosed. Videos online at hihealthinnovations.com
Invoice - Includes trial period end date and serial numbers
Bill of Sale and Notice of Cancellation documents
STEP 1
Questions? Call 1-855-523-9355 and press 2
Tube and tip - One set attached to hearing aid, and
one extra set in plastic bag
or

STEP 2
• Place hearing aid over top of ear. Determine left or right
hearing aid by one of these methods:
1. Colored letters on end of tube near tip: Blue = left ear, Red = right ear.
2. Tip will be pointing into ear when holding the hearing aid with
buttons facing you.
• While holding hearing aid in place, insert ear tip into ear canal,
and curl/tuck retention loop along body of ear.
• Use ngernail to push tube (rather than tip) into ear canal as
far as possible, until length of ear tube is ush with temple.
Turn on your hearing aids
• Gently pull open battery door.
• Using plastic tab on fresh battery, place
battery into battery door. Hold battery in
place and peel o plastic tab. Wipe o any
adhesive residue on battery with dry cloth.
• To fully activate battery, wait 1 minute, then
gently close battery door.
• If door does not close easily, check to see if
battery was inserted properly.
STEP 3
Wear your hi BTE with tube and tip
Note: Use of hi BTE hearing aids with ear hook and ear mold use will be
covered by your hearing professional.

STEP 4 (optional)
Change program setting
• Your hearing aids have been custom programmed to your
hearing needs and will automatically adjust to dierent
environments. Each time you turn on the hearing aid, it will start
at Program 1.
• To change programs, press and release program button until
desired program is reached. Please keep ear tip or ear mold in
ear to hear voice notication.
“Program 1”
“Program 2”
“Program 3”
STEP 5
Change volume setting
• To increase volume, press and release volume button.
• To decrease volume, continue to press button until it cycles
through maximum volume and back to volume 1. Then
proceed to your desired volume level.
• Hearing aid will tell you which program has beenselected.
“Volume 1”
“Volume 2”
“Volume 3”
Maximum volume

Learn how to take care of your hearing aids, how to
use controls and how to improve communications.
Call into our FREE hearing health seminar
hosted by our Audiologist
STEP 5
•When you are not wearing your hearing aids, keep battery
door open to extend battery life and to allow any moisture to
evaporate.
• As with any electronic device, keep your hearing aids clean
and dry.
• Wear your hearing aids as much as possible to help your brain
adjust to sounds you haven’t heard in a while.
• Directly face the sounds you are trying to hear and move
closer.
Use and Care
Monday – Thursday
6 p.m. CT (7 p.m. ET, 4 p.m. PT)
Friday
10 a.m. CT (11 a.m. ET, 8 a.m. PT)
Telephonic seminars:
Call 1-888-844-7278
Access code: 9428061#
For service or assistance call 1-855-523-9355 and press 2
JMTW4621_01 01.2016

hi BTE™family of hearing aids
Watch a short video on how to use and
maintain the hi BTE products at:
hihealthinnovations.com
User Guide
1-855-523-9355 and press 2
For additional information call

Table of contents
Getting the most from your
new hearing aids.................................................3-4
Inserting/replacing battery ................................... 5
Battery life............................................................... 6
Turning your hearing aids on and o ................... 7
hi BTE products with ear tube & tip ...................... 8
hi BTE products with ear hook .............................. 9
Ear tubes and tips, ear molds .............................. 10
Wearing your hearing aids .............................. 11-12
Caring for/maintaining your hearing aids ...... 13-16
Changing program and volume settings ....... 17-18
Using with telephones and cellular phones;
Telecoils ................................................................ 19
Other uses of a telecoil ........................................ 20
Ordering additional accessories .......................... 21
Troubleshooting.................................................... 22
Technical specications ................................. 23-27
FDA statements .............................................. 28-29
Warranty, service and returns ............................. 30

3
Getting the most from your new hearing aids
Hearing is a vital part of how you connect with the
world, from laughing at a punch line to sharing a
secret with a loved one. Hearing is also vital to your
overall health. Congratulations on taking control
of your hearinghealth!
While no hearing aid can restore normal hearing and
will not prevent or improve a hearing impairment
resulting from organic conditions, these tips will
help you obtain the most benets from your
hearing aids:
• If you are new to hearing aids, it may take a few
weeks before you are completely comfortable
with them and can fully enjoy the benets. Be
patient as you adjust to hearing sounds that you
may not have heard in a long time. Infrequent
use of hearing aids does not provide full benets,
so your ultimate goal is to wear the hearing aids
all day, every day
• You may nd that a quiet environment is more
comfortable at rst. Gradually introduce new
listening environments
• Whenever possible, directly face the sounds
you are trying to hear and move closer,
especially in noisy environments. When
speaking with someone, you can also use facial
cues to help you understand. If you would

4
like information on speech (lip)-reading or
additional help, consider nding a support
group. A good place to start is the Hearing Loss
Association of America (HLAA) at
hearingloss.org
• Your own voice may initially sound loud, or as
though you are talking “in a barrel.” This is very
common, and most people get used to it over
time
• If you are new to hearing aids, you may hear
background noise (e.g., hum of a fan) that
you may not have heard in a long time. Most
people are able to tune out these noises as they
continue to wear their hearing aids
• When you are in a restaurant, avoid sitting in the
middle of the room or near the kitchen. A booth
to the side or in a corner will be more favorable
• It is not necessary to remove your hearing aids at
security checkpoints (e.g., airports). However, you
should remove your hearing aids for CT and MRI
scans or for other electromagnetic procedures
If you have questions that are not addressed in
this guide or the resources on our website at
hiHealthInnovations.com,please call us toll-free at
1-855-523-9355, and press 2.

5
Inserting/replacing the battery
1. Gently pull open the battery door with your
ngernail and remove the used battery. Do not
hold down or press the program or volume
button while opening or closing the battery
door, as this may damage the
hearing aid.
2. Using the plastic tab of a fresh battery, place the
battery into the battery door with the tab facing
up. While holding the battery in place, peel o
the plastictab.
3. To fully activate the battery, wait for one full
minute before gently closing the battery door. If
the door does not close easily, check to see if the
battery was inserted properly.

6
The hearing aids use a size 312 battery. The battery
life varies, depending on the amount of hearing aid
use, but typically lasts 3-7 days. Please insert a new
battery when you receive your hearing aid(s).
Low battery indicator
A voice warning of “low battery” indicates that the
battery needs to be replaced. If you do not change
your battery, you will hear another warning, at which
time your hearing aid will automatically turn o.
Battery warning information
Dispose of used batteries in an environmentally
friendly way. Do not place batteries in your mouth.
Ifswallowed, contact your physician immediately or
call the National Battery Hotline at 1-202-625-3333.
Where to purchase batteries
Batteries are available from hi HealthInnovations. You
may order them online at hihealthinnovations.com,
or call us at 1-855-523-9355. You can also purchase
batteries at most pharmacies, grocery stores and
other retailers.
Battery life