By The Glass Standard User manual

The World’s Best Wine Entertainment
By the Glass® Standard
User Manual
Wine Serving and Preservation System with Portion Control

Inhaltsverzeichnis
BEFORE USE - IMPORTANT SAFETY INFORMATION
1. What you need to Consider Before Commissioning.................. 3
2. Notes on Handling Packaging Material..................................... 3
3. Technical Guidelines and Standards......................................... 3
4. Tips for the Setting-up Location................................................ 3
5. Electrical Connections...............................................................4
6. Condensate.................................................................................. 5
7. Recommendations for Gas Use................................................ 5
8. Tips for Inserting Wine Bottles.................................................. 5
SETTING-UP AND OPERATION
9. Commissioning.......................................................................... 6
10. Connecting the Gas Supply....................................................... 6
11. Adjusting and Regulating the Gas Pressure.............................. 8
12. Exchanging the Gas Cylinder…................................................. 9
13. Thermostats and Separating the Temperature Zones….……... 9
14. Adjusting and Regulating the Temperature........................................ 10
15. Connecting the Wine Bottles...................................................... 11
16. Dispensing and Programming of the Dispensing Volume.......... 12
CARE AND MAINTENANCE
17. Cleaning the Surfaces............................................................... 13
18. Cleaning the Taps and Lines..................................................... 13
19. Manual Defrost………................................................................ 14
20. Maintenance and Trouble-Shooting...........................................14
TABLE OF CONTENTS
2

1. What you need to Consider Before Commissioning
BEFORE COMMISSIONING
IMPORTANT SAFETY INSTRUCTIONS!
Read this instruction manual carefully, before starting to use your By
the Glass® Wine Dispenser. It contains important information for
the installation, operation, and for the care and maintenance of this
appliance.
The manufacturer is not liable for damages resulting from gross
disregard of the instructions and information contained in
the instruction manual.
The packaging material protects the By the Glass® Wine Dispenser and
its accessories for transport purposes. It consists of recyclable
materials. Please protect the environment, by ensuring an eco-friendly
disposal.
Warning!
Packaging material is not a toy for children! Improper handling of the
packaging material, and, in particular, the foils used, may result in
injury and even suffocation.
The By the Glass® Wine Dispenser meets the requirements of
the following EU directives:
● 98/37/EC Machinery Directive
● 73/23/EEC Low Voltage Directive
● 89/336/EEC Directive on Electromagnetic Compatibility
The By the Glass® Wine Dispenser serves for cooling, storing and for
dispensing doses of wine.
Warning!
Repairs can only be performed by an expert designated by By
The Glass International B.V. Any improper repair can void the warranty.
If you do not install it right away, store the machine in a dry, sheltered
place.
The Wine Dispenser shouldn’t be installed near a heat source or
exposed to direct sunlight.
The manufacturer guarantees the performance data for sites of up to
25 °C room temperature and 65 % relative humidity. Higher values
result in a degradation of performance, and can increase the
formation of condensation.
2. Notes on Handling Packaging Material
3. Technical Guidelines and Standards
4.Tips for the Setting-up Location
3

When choosing a suitable location, consider the weight of the machine
filled with wine bottles. Ensure that the installation surface is level, and
that the Wine Dispenser stands on all of the adjustable feet, as this
could lead to vibrations and thus to undesirable noise otherwise.
If your Wine Dispenser is equipped with an integrated
refrigeration compressor, its ventilation can be provided either by
the rear or the side vents. Make sure that the vents of at least one of
these two sides are not blocked.
The minimum distance to any limitations of the ventilation space is 15
cm for unilateral ventilation, and, for multilateral ventilation, 10 cm on
one side and 5 cm on the second ventilation side. Make sure that the
ventilation area itself is well ventilated.
Deviations from these requirements, for example, for the purpose of
fitting in furniture, are to be discussed with By The Glass International
B.V., and are only permissible, when sufficient ventilation can be
ensured by appropriate measures. Otherwise, performance
degradation can be the result, and even damage to the cooling unit.
Warning:
●The machine is to be transported and stored only standing upright.
Never lay the unit on its side, and do not tip it.
●Don't install the unit near flammable materials.
The Wine Dispenser may only be connected to a grounded outlet
by use of the supplied grounded IEC power cord.
The required mains voltage is 220/230 volts, 50/60 Hz.
To connect the By the Glass® Wine Dispenser, only use the supplied IEC
power cord.
Warning:
●Check for possible damage. If the IEC connection cable is damaged,
it must be replaced by the manufacturer prior to startup.
●Never pull on the cord to disconnect the plug from the socket.
●In case of damage, pull the power cord immediately, and contact By
The Glass International B.V.
5. Elektrische Anschlüsse
4

Run the condensation hose from the device in a direct line down into a
drain, an electric vaporizer or in a collecting container that you regularly
check and empty when necessary. Make sure that the hose isn't twisted,
which could prevent the outflow, which could in turn cause damage to the
Wine Dispenser (see Para. 19).
For protecting the wine from oxidation, the system can be operated with
either nitrogen or the noble gas argon. Both gases are non-toxic, non-
flammable, tasteless and reactive neutral (inert), which makes them
suitable for displacing atmospheric oxygen from the bottles. For the
operation of the system, it makes no difference, which of the two gases
you use.
The supply usually takes place with gas cylinders that can be purchased
from a local dispensing gases supplier. When using nitrogen as inert gas,
make sure you order pure nitrogen, as nitrogen is commonly mixed with
CO2 in the area of draft equipment. Respect the following specifications:
Nitrogen gas for food applications (E941) or Argon gas for food
applications (E938)
The e-number certifies the gases as approved food additive in the EU.
Gases for food use are sold by suppliers under brand names such as
"Biogon N" (Linde) or "Aligal 1" (Air Liquide).
Warning:
Said gases are non-toxic and non-flammable, but they can displace
breathing air in very small, poorly ventilated areas; and the containers are
under high pressure, which means that for the handling and installation of
such gas cylinders special safety regulations apply. Please consult your gas
supplier, and find out about the safety regulation that is applicable for your
business.
6. Condensate
7. Recommendations for Gas Use
8. Tips for Inserting Wine Bottles
You can store a second row of closed bottles standing
upright in the Wine Dispenser, waiting at perfect temperature, to be
used. Do not let these bottles touch the inside of the machine. They
could freeze.
Clean the inside of the device of dust before the first use, according to the
care instructions below (see Para. 17).
Do not leave the sliding door open for too long. It is better, to open
and close the By the Glass® Wine Dispenser several times, rather than
leaving it open for a longer period of time. This will save energy, and
prevent the formation of condensation.
5

6
1. Display of the input pressure
2. Transition pressure display
3. Display of the discharge pressure
4. Manual release valve
5. Set screw for the transition pressure
(Allen screw under cover)
6. Closing lever
7. Screw for the discharge pressure with locknut
8. High-pressure hose I (connected to high-pressure regulator)
9. High-pressure hose II (quick coupling for gas bottle)
10. Low-pressure line to the dispensing system
11. Shut-off valve of gas cylinder
12. Gas cylinder
10.
Press the power switch on the side or back of the unit. It lights up green
when switched on.
After this, turn on the device by pressing the thermostat power buttons( )
on the front side. The compressor and the fans start to cool the
temperature zones.
Turn on the light on the thermostat for the white wine zone (see Fig. in
Para. 13). There is a dimmer above the power switch, which allows you
to regulate the light.
9. Commissioning
SETTING-UP AND OPERATION
63
7
Connecting the Gas Supply
To operate the system, you need a pressure regulator to reduce the inlet pressure of
the gas cylinder, which can be, depending on the filling pressure and degree of
filling, up to 250 bar. The pressure has to be reduced to the desired, stable operation
pressure of 0.25 to max. 0.4 bar. The By the Glass® Wine dispenser Standard comes
with a high-quality pressure regulator.
The following information relates to the model supplied at the time of publication of this
manual for the use with refillable gas cylinders (as of 9/2016). It is a connected
combination of a high-pressure regulator and a precision pressure regulator on a
mounting plate. For different models, please note the separate instructions of the
manufacturer.
10
12
9
11
High pressure regulator
Precision pressure
regulator
Fig. 1: Power switch and
dimmer (in this case top
right but position
depends on model)
The following procedure steps are usually performed
by an installer when installing your By the Glass®
Wine Dispenser.
Only in exceptional cases the necessity will arise for
the user to perform work or adjustments on the
pressure regulators (see also Para. 12).
Fig. 2: Combination of high pressure and precision pressure regulator
2
1
4
8
5

● Mount the supplied pressure regulators accessibly and easy to read on a wall or in the
appropriate furniture piece. When choosing the mounting location, make sure that the lines
can be connected with the least possible torsion, so that they are not under tension and
move as little as possible during operation.
● Connect the high-pressure hose (8) to the high-pressure regulator. The thread must be
screwed very strongly and durably, to ensure tightness. Use two matching wrenches, to
avoid damaging the pressure regulator.
● Connect the quick coupling of the high-pressure hose (9) to the gas bottle. The quick
coupling has a safety mechanism that prevents the releasing of the connection when under
pressure. To release the connection, you must first close the lever of the gas cylinder (11),
and then release the pressure by means of the manual release valve (4). (See also Para. 12
"Exchanging the Gas Cylinder".)
● Connect the low-pressure line of the Wine Dispenser (10) to the precision pressure
regulator. For this, pull off the red locking ring, and insert the tube all the way into the plug-
in connection. Secure the connection again with the red locking ring.
● Close the shut-off valve (6) on the pressure regulator (horizontal position), and then
slowly open the cock of the gas cylinder (11). First, check whether the connections on the
high-pressure regulator (8) and the cylinder (9) are audibly proof.
● Now set the transition pressure (2) with the adjustment screw (5). Upon delivery, the
valve is closed, and the display shows “0”. Turn the Allen screw under the cover in clockwise
direction until the indicator (2) shows 1 to max. 1.5 bar. If the pressure exceeds 1.5 bar, turn
the screw backwards. For the indicator to drop, you must first let out gas manually via the
release valve (4).
● Now open the red lever (6), and adjust the discharge pressure (3) with the adjustment
screw (7) on the precision pressure regulator provisionally. Upon delivery, the valve is
closed, and the display shows "0". Keep turning the adjusting screw clockwise, until the
display shows a pressure between 0.25 and 0.4 bar (see Para. 11 for subsequent fine
adjustment of the discharge pressure).
● First check the tightness of the system. You can test the tightness reliably by closing the
gas cylinder again (11), while keeping an eye on the pressure gauge for the inlet pressure
(1). If even after several minutes, the manometer for the inlet pressure doesn't drop, the
system keeps the built-up pressure and is therefore tight.
● If, however, after closing the gas bottle, the inlet pressure drops after a few minutes, this
indicates a leak. The check for possible leaks at the joints can be performed with a leakage
spray by looking for bubbles forming.
7
Warning:
Always open the gas cylinder slowly and not abruptly, to prevent damage to
the lines and the pressure reducers.

The inlet pressure from the gas cylinder is displayed on the pressure gauge for
the inlet pressure (Fig. 3), and, depending on filling pressure, can amount up
to 250 bar for a full bottle. The inlet pressure decreases with consumption of
the gas, and is accordingly an indicator for the bottle running out. When the
bottle is empty, the pressure gauge will show "0".
Keep checking the inlet pressure gauge at regular intervals, so that you can
order a new bottle of nitrogen or argon in time.
The discharge pressure (Fig. 5) is at the same time the operating pressure of
your dispensing system. It determines the flow rate of the wine, and in
conjunction with the programmed time, also the dispensed volume. The ideal
operating pressure lies between 0.25 and a maximum of 0.4 bar.
Within this range, a low pressure results in a quiet, slow flow rate, and
correspondingly in longer dispensing times. Higher pressures within the
specified range lead to a faster flow of wine, leading to formation of bubbles
in the glass in the short term, which may be perceived negatively by some
people.
The setting of a lower pressure than 0.25 bar is possible, and leads accordingly
to very slow flow rates. Higher pressures than 0.4 bar should be avoided. They
could cause damage to the internal lines.
When setting up the system, choose the optimal flow rate; if necessary, by
testing with different operating pressures, and don't change it anymore,
because a subsequent pressure change would require the reprogramming of
all the dispensation volumes (see Para. 11).
Usually, at the installation of your system, the technician will preset the
operating pressure and calibrate the respective dispensing amounts on
this basis. However, you can also make these settings yourself:
●In order to adjust the dispensing (operating) pressure, loosen the locknut
on the adjusting screw of the precision pressure regulator (7).
●Turn the screw clockwise for a higher pressure and counter-clockwise in
order to reduce it.
●Note that the pressure gauge reacts immediately only to pressure
increases. In order for the display to show a reduction of pressure, you first
need to release the pressure from the system by pressing one of the
dispensing buttons. You might possibly have to remove an already
connected wine bottle from its position.
●Finally, secure your chosen pressure by re-tightening the locknut.
8
11. Adjusting and Regulating the Gas Pressure
Fig. 5 Pressure
gauge with
scale for the
dispensing
(operating)
pressure
(0.25-0.4 bar)
The other
number item
references on
this page refer
to Page 6, Fig. 2.
.
Fig. 3 Pressure
gauge with
scale for inlet
pressure
Fig. 4 Pressure
gauge with scale
for the transition
pressure (max.
1.5 bar)

12. Exchanging the Gas Cylinder
The following number item references refer to Fig. 2 on Page 6:
●Before changing the gas bottle, close the cylinder (11), even if the cylinder
has been completely emptied.
●Release only the quick coupling of the high pressure hose (9) from the gas
bottle. Make sure not to twist the high-pressure hose if possible, to prevent
loosening the connection to the high-pressure regulator.
●The quick coupling has a safety mechanism that prevents the releasing of the
connection when under pressure. If you would want to change the gas bottle
before completely emptying it, you would first need to release the pressure
with the manual release valve (4), before being able to release the gas
cylinder coupling.
●Connect the new bottle. Open the new gas cylinder slowly and not abruptly,
to prevent damage to the lines and the pressure regulators.
When handling compressed gas containers, always observe the safety
instructions of your supplier and possibly existing trade association standards!
9
13. Thermostats and Separating the Temperature Zones
Fig. 6: Guide rail for
plexi divider.
Alternatively, a
fixation with pins
and loops is used.
Your By the Glass® Wine Dispenser has two temperature zones,
which can be used variably according to varying ratios of red and white
wines in the climatized bottle compartments.
Insert the plexiglass divider before placing bottles in the desired positions. For
this, introduce the divider inclined from below in the appropriate guide rails or
loops on the housing ceiling, and, afterwards, place it upright on the inside
bottom floor.
The two temperature zones are controlled via two separate thermostats. The
cooler temperature zone (white wine zone) must always be designated to the
side of the By the Glass® Wine Dispenser where the thermostat displays are
located.
For a device that has its own cooling compressor, the outer thermostat is
designated for the white wine zone. For a device with separate or central
cooling, the upper thermostat controls the white wine zone.
The thermostats and control panels for both zones look the same from the
outside.
However, the displays differ in a way that the operation of the compressor
and defrosting function are only found on the thermostat for the cooler zone.
Also, the light is only switched via the control panel on the thermostat for the
white wine zone.
Fig. 7:
Arrangement of
thermostats for
devices with
connected and
with separate
refrigeration.

10
The factory settings are 16 °C for the red wine zone, and 6 °C for the white wine zone.
In order to change the temperature settings, follow these steps:
1. Hold down the "SET" button for 3 seconds, until the "°C" begins flashing on the
display.
2. Change the temperature using the buttons "▲" and "▼".
3. To confirm the set temperature, press again "SET".
Per factory settings, you can choose temperatures for the cooler zone in the range of 4-12 °
C, and for the red wine zone 15-21 °C. For these temperature ranges, it is ensured that the
selected average temperatures can be maintained in both compartments.
For energy efficiency reasons, we have preset a tolerance of +/-2.0 °C for the start and
switch-off point of the compressor, by which the air temperature in the compartment may
vary, because the wine keeps the set average temperature, being a thermic inert liquid.
In idle state, the thermostat display shows the preset temperature. Press the "SET" button
briefly, to display the actual measured temperature in the respective compartment.
You can change the preset temperature ranges, for example for exclusively presenting white wines in the
Wine Dispenser, by means of the Expert Menu of the thermostat.
To do this, hold down the "SET" and " ▼ " buttons simultaneously for 3 seconds, until the programming
menu appears. Release the buttons, and hold down the "SET" and " ▼ " buttons simultaneously for another
7 seconds. The hidden menu for expert settings appears. Release the buttons, and scroll using " ▲ " and " ▼
" through the menu to the position "US" for the programmable temperature maximum or "LS" for the
programmable minimum. Select the entry by pressing "SET", and change the corresponding value with
" ▲ " or " ▼ ". Confirm the new value by pressing "SET". Leave the Expert Menu by simultaneously pressing
"SET" and " ▲ ".
When accessing the Expert Menu, be careful, not to accidentally change other parameters. Temperature
settings below 4 °C can lead to ice formation and may spoil your wines and damage the device.
Also, please note that the manufacturer's energy consumption information is only valid for factory settings
of the thermostats.
If you set both thermostats to operate the entire device with the same temperature, it is better to remove
the divider for reasons of energy efficiency.
Indicator for automatic defrost
Indicator for compressor operation
Button for increasing the temperature
Button for decreasing the temperature
Power button (On/Off)
To adjust the temperature, hold down the "SET"
button for 3 seconds.
To display the actual measured temperature, press
the "SET" button briefly.
Manual defrost (3 sec.)
Beleuchtung (An/Aus)
Fig. 8 Thermostat for white wine zone (red
wine thermostat looks similar)
14. Adjusting and Regulating the Temperature

11
15. Connecting the Wine Bottles
The plexiglass divider can be inserted variably according to varying ratios of red and white
wines in the cooling sections. Insert the divider before placing bottles in the desired
positions. For this, introduce the divider inclined from below in the appropriate guide rails
or loops on the housing ceiling, and, afterwards, stand it upright on the housing floor.
In order to connect the bottles, follow these steps:
Practical tip: When changing the bottle, you can let the remaining wine in the tube
flow back into the bottle: After releasing the stopper, let the hose end hang freely in
the bottle, and press one of the dispensing buttons.
!
1. Grab the flexible hose at the upper
thicker part, and bend it slightly forward
towards you.
2. Pull the rubber stopper down to the end
of the thicker part of the hose. At the initial
set-up, the supplied rubber stoppers must
first be plugged onto the hoses.
3. Stick the hose end into the bottle, and
press the bottle firmly onto the stopper, to
close the bottle tightly.
4. Keep holding the upper thicker hose end,
and slide the bottle with the stopper
upwards on the tube, until you can place it
upright and securely on the floor of the
cooling chamber.
5. Hold a glass under the tap, and press
the button "Sample Sip", to draw a small
volume of wine. This displaces residual air
from the bottle and the hose, as well as
remnants of liquids previously in the hose.
6. The bottle is now protected against
oxidation and ready for dispensing.
20.

3 Sek. 3 Sek.
12
Your By the Glass® Wine Dispenser has a programmable dosing system for three
dispensing amounts, which you can freely program. For this, every tap has three
buttons, which are marked with corresponding LED light symbols.
Small Glass, e.g. Sample Sip (15 ml)
Medium or Half Glass, e.g. 50 ml
Large or Whole Glass, e.g. 100 ml
Hold down the button "Large Glass" for 3 seconds to start
continuous dispensing, e.g. to flush the line. Stop dispensing
by pressing the button again.
Hold down the buttons "Small Glass" and "Medium Glass"
simultaneously for 3 seconds, to program the dispensing
volume (see below).
In order to program the dispensing volumes, follow these steps:
1. Connect a bottle with tap water, and prepare a calibrated glass or measuring cup.
2. At the corresponding tap, hold down the buttons "Small Glass" and "Medium Glass"
simultaneously for 3 seconds. The indicator lights begin to flash.
3. Hold the calibrated glass or measuring cup under the tap, and press the glass button
that you want to program as long and as often as necessary, until the desired volume
has been dispensed. Note that you can press the dispensing button multiple times
during the programming process, until the desired volume has been reached.
4. When the desired volume has been reached, wait for 3 seconds. The LEDs stop flashing,
and the new dispensing volume has been stored.
5. Repeat this process for all other taps and dispensing buttons.
The dispensed volume is a function of the set-up operating pressure and the dispensing
time that you have programmed for the respective button. The device remembers the
programmed time, even when it is turned off.
Changes to the operating pressure result in a change of the flow rate. Also, the flow rate
may depend on the viscosity of the wine. You might have to re-adjust the accurate
calibration case by case.
Practical tip: You can stop the dispensing of wine at any time, e.g., if you have made a
mistake or the bottle is empty. Just press the respective dispensing button again!
16. Dispensing and Programming of the Dispensing Volume
!

17. Cleaning the Surfaces
CARE AND MAINTENANCE
If possible, clean the inside and outside of the By the Glass® Wine Dispenser only
with a damp cloth. If necessary, use only mild detergents on soap basis. When
cleaning the interior, turn refrigeration off (set device to "Standby"); avoid
cleaning the interior with perfumed cleaning agents.
For cleaning, you can take the sliding doors out of the guide rails. For this, lift the
door upwards, and pull it bottom first out, towards you. If you use a glass
cleaning agent to clean the sliding door, let it first dry completely, before
reinserting the door.
Warning:
For cleaning stainless steel surfaces, do not use chemicals, petrol, alcohol,
disinfectants, vinegar, harsh detergents, acid, or abrasive cleaning agents, and
also no abrasive cleaning sponges! Otherwise, you might create rough places on
the otherwise stainless material that will be susceptible to oxidation.
13
18. Cleaning the Taps and Lines
Proper care for the wine taps and lines ensures long life, and flawless and hygienic
operation of your By the Glass® Wine Dispenser. This requires a few, easily performed steps:
The short taps are the wine
carrying part, which comes into
contact with air. It is here, where
wine and its sediments can leave
dried stains, which can lead to
clogging. In addition, during the
warm season, droplets in this
area can attract flies. For this
reason, wipe the taps regularly, and
clean them with a damp
pipe cleaner. To do this, take a
bowl of water. Fold the pipe
cleaner once, dip it into water, and run
it all the way into the tap. Do
this for all the taps.
The wine carrying lines do not come into contact with air during operation. Nevertheless,
over a long period, deposits, and particularly discoloration, can occur there. Flush the
lines at regular intervals with water, especially if you start using a new wine, or if you
change a wine bottle that has been standing in the By the Glass® Wine Dispenser for a
longer time. For this, connect a bottle with cold tap water, and pump several
hundred milliliters through the line by repeatedly pressing the button "Large Glass" (or
holding it down for 3 sec.) at the tap in question.
1.
2.

3. If, despite respecting the above care tips, deposits have formed in taps and lines, you can
dissolve them with a mixture of water and a light dose of pure citric acid powder. Follow
the dosing instructions on the package, and proceed as when rinsing the tubes with
water. However, let the citric acid act for about 20 minutes in the lines and taps, and
afterwards do a thorough rinse with water.
4. Regular flushing with citric acid powder, e.g. at intervals of 2 or 3 months, can prevent
discoloration of the red wine tubes. However, you cannot prevent discoloration
completely. But note that it is not a hygienic hazard. For reasons of visual appearance,
discoloration can be eliminated by replacing the tubes in the course of maintenance.
14
20. Maintenance and Trouble-Shooting
Your new By the Glass® Wine Dispenser is a high-performance and durable
appliance for professional use. The device has left the factory in a perfect, tested
condition, and the manufacturer covers all electrical and mechanical parts with a 12 months
warranty.
To further ensure many years a flawless and hygienic operation, we recommend, in addition
to regular care, to conclude a service contract with a licensed service provider. Speak to
your dealer about it, or visit us at www.bytheglass.eu for more information.
As with all devices with electrical and with moving parts, despite all care, sometimes
interference is inevitable. If malfunctions occur, our contractors worldwide are there to
help you with their technical field service.
However, sometimes you will find that you can solve a problem easily by yourself. In the
table below we have listed a number of possible troubles that can usually be solved in an
easy way. We also listed the simple steps, how to remedy these situations.
Your By the Glass® Wine Dispenser is equipped with an automatic defrost system. The
resulting condensation water flows out from the unit via the designated tube. Manual
defrost will be necessary only in exceptional cases, e.g. when ice forms in the
interior. For this, hold down the button "Manual Defrost" for 3 seconds (see Page 10,
Fig. 8). The manual defrost cycle ends automatically.
19. Manual Defrost
For residue in taps that don’t want to come out, leading to a
deterioration of flow, it is recommended, to demount them on a
case by case basis with a wrench (size 14), and to soak them for
about one hour in a mixture of water with a higher dose of citric
acid powder. Afterwards, you must rinse them thoroughly with
water.
5.

15
If the problem that you are experiencing is not listed here or cannot be solved, or if you
require other technical assistance, please do not hesitate, to contact us.
Problem Possible Cause / Solution
Is there a problem with the power supply? Is the IEC connector well
connected to the terminal on this unit?
If the connection cable is damaged, disconnect it, and call service.
Wine dispensing is blocked.
One or more LEDs are lit
continuously.
Turn the machine off at the main switch, and turn it on again; this
will reboot the system.
Is the light switched on on the white wine thermostat? Check, if the
dimmer on the side or the back of the device is not set wrongly?
Is the gas bottle empty? Check the pressure on the pressure regulator
for the inlet pressure.
Is the nitrogen line kinked or leaking? Check the pressure on the
pressure regulator for the operating pressure.
Check tight seat of the rubber stopper on the bottle. Check if the tap is
not blocked. Clean it according to instructions. Is wine sediment clogging
the tube? Unplug the bottle, and when the tube is hanging freely in the
bottle, press several times a dispensing button, to make the sediment
run back into the bottle. Flush the tube with water.
Cooling is insufficient.
Was the operating pressure constantly too high? When connecting the
bottle, have you forgotten to tap it properly (see Para. 15/5)? Check
tight seat of the rubber stopper on the bottle. When connecting the
bottle, was the line possibly contaminated with remains of old wine?
Flush the tube with water.
Are the sliding doors closed properly? Are they being opened
frequently? Are the vents on the side or the back of the Wine
Dispenser blocked? Is the ambient temperature very high?
Condensation water in the
unit and/or under it. Is the condensate hose clogged, or blocked by the water level in the
collecting container? Is the condensate tube free hanging, and does it
lead upwards in the collecting container without being twisted? Is the
appliance set-up horizontally aligned?
The gas bottle is empty
after a short time.
Is the high-pressure hose firmly attached to the pressure regulator? Is the
gas tube connection between the pressure regulator and the device tight,
or is there some other detectable leak?
The By the Glass® Wine
Dispenser vibrates or makes
too much noise.
Is the unit set-up on a level surface? Are the bottles in its interior
possibly touching each other?
The device is turned off, and
cannot be turned on.
After a short time, the
wine is oxidized or has
an unpleasant taste.
Wine cannot be dispensed
from any of the taps, or
flows very slowly.
A single tap is not working.
Wine flows only slowly or
dribbles.
The light in the chamber is off.
The compressor is running
frequently and/or usually
runs for a long time.
Check if the vents on the side or the back of the appliance are
not blocked. Are the vents possibly clogged with dust? Clean
them with a vacuum cleaner.

By The Glass International B.V.
Energieplein 17 ◦2031TC Haarlem ◦The Netherlands
Tel. [phone]| Fax [phone] | [e-mail] | www.bytheglass.de
Produced by GS Technik, Jistebnice, Czech Republic
for By The Glass International B.V., Haarlem, The Netherlands
VS 09.2016
OF QUALITY AND COMPLETENESS
The producer confirms proper functioning
and completeness of the product.
QUALITY and COMPLETENESS
Stamp, date and signature
Production label
of the product
Your seller: Your service:
Date
of purchase: ……………………………………….... of commissioning: ………………………………………....
Date