By The Glass Standard User manual

The World’s Best Wine Entertainment
By the Glass® Standard
User Manual
Wine Serving and Preservation System with Wine by the Card| VS 5.0

BEFORE USE - IMPORTANT SAFETY INFORMATION
1. What you need to Consider Before Commissioning........................................... 3
2. Notes on Handling Packaging Material.............................................................. 3
3. Technical Guidelines and Standards................................................................. 3
4. Tips for the Setting-up Location......................................................................... 3
5. Electrical Connections....................................................................................... 4
6. Condensate......................................................................................................... 5
7. Recommendations for Gas Use........................................................................ 5
8. Tips for Inserting Wine Bottles........................................................................... 5
SETTING-UP AND OPERATION
9. Commissioning.................................................................................................. 6
10. Connecting the Gas Supply.............................................................................. 6
11. Adjusting and Regulating the Gas Pressure..................................................... 8
12. Exchanging the Gas Cylinder…........................................................................ 9
13. Thermostats and Separating the Temperature Zones….…….......................... 9
14. Adjusting and Regulating the Temperature.......................................................10
15. Connecting the Wine Bottles............................................................................
22.Cleaning the Surfaces..................................................................................... 21
23.Cleaning the Taps and Lines........................................................................... 21
24.Manual Defrost………..................................................................................... 22
25.Maintenance and Trouble-Shooting................................................................ 22
TABLE OF CONTENTS
2
BY THE GLASS® WINE BY THE CARD
CARE AND MAINTENANCE
16. The customer card management system Wine by the Card.............................12
17. „Bottle Change“ - Registration of newly connected bottles……………..............
13
18. Calibration of the dispensing amount.....…….........................................…..........13
19. Connecting your dispensing system to the network (LAN)..................................14
20. The back office software By the Glass® Wine Monitor "desktop edition".............15
20.2 Dashboard and card management..............................................................................16
20.3
Dispensing system (wine, prices, amounts...)........... .. ........................................ 17
20.4 Reporting.....................................................................................................................18
20.5 Settings..............................................................
. ................................................... 19
21. By the Glass® Wine by the Card from the customer's point of view...................19
11

1. What you need to Consider Before Commissioning
BEFORE COMMISSIONING
IMPORTANT SAFETY INSTRUCTIONS!
Read this instruction manual carefully, before starting to use your
By the Glass® Wine Dispenser. It contains important information
for the installation, operation, and for the care and maintenance of
this appliance.
The manufacturer is not liable for damages resulting from
gross disregard of the instructions and information
contained in the instruction manual.
The packaging material protects the By the Glass® Wine Dispenser and
its accessories for transport purposes. It consists of
recyclable materials. Please protect the environment, by ensuring an
eco-friendly disposal.
Warning!
Packaging material is not a toy for children! Improper handling of
the packaging material, and, in particular, the foils used, may
result in injury and even suffocation.
The By the Glass® Wine Dispenser meets the requirements of
the following EU directives:
● 98/37/EC Machinery Directive
● 73/23/EEC Low Voltage Directive
● 89/336/EEC Directive on Electromagnetic Compatibility
The By the Glass® Wine Dispenser serves for cooling, storing and for
dispensing doses of wine.
Warning!
Repairs can only be performed by an expert designated by By
The Glass International B.V. Any improper repair can void the warranty.
If you do not install it right away, store the machine in a dry,
sheltered place.
The Wine Dispenser shouldn’t be installed near a heat source or
exposed to direct sunlight.
The manufacturer guarantees the performance data for sites of up
to 25 °C room temperature and 65 % relative humidity. Higher
values result in a degradation of performance, and can
increase the formation of condensation.
2. Notes on Handling Packaging Material
3. Technical Guidelines and Standards
4.Tips for the Setting-up Location
3

When choosing a suitable location, consider the weight of the
machine filled with wine bottles. Ensure that the installation surface
is level, and that the Wine Dispenser stands on all of the
adjustable feet, as this could lead to vibrations and thus to
undesirable noise otherwise.
If your Wine Dispenser is equipped with an
integrated refrigeration compressor, its ventilation can be
provided either by the rear or the side vents. Make sure that the
vents of at least one of these two sides are not blocked.
The minimum distance to any limitations of the ventilation space is
15 cm for unilateral ventilation, and, for multilateral ventilation, 10
cm on one side and 5 cm on the second ventilation side. Make sure
that the ventilation area itself is well ventilated.
Deviations from these requirements, for example, for the purpose
of fitting in furniture, are to be discussed with By The Glass
International B.V., and are only permissible, when sufficient
ventilation can be ensured by appropriate measures.
Otherwise, performance degradation can be the result, and even
damage to the cooling unit.
Warning:
•The machine is to be transported and stored only standing upright.
Never lay the unit on its side, and do not tip it.
•Don't install the unit near flammable materials.
The Wine Dispenser may only be connected to a grounded outlet
by use of the supplied grounded IEC power cord.
The required mains voltage is 220/230 volts, 50/60 Hz.
To connect the By the Glass® Wine Dispenser, only use the supplied
IEC power cord.
Warning:
•Check for possible damage. If the IEC connection cable is
damaged, it must be replaced by the manufacturer prior to
startup.
•Never pull on the cord to disconnect the plug from the socket.
•In case of damage, pull the power cord immediately, and contact
By The Glass International B.V.
5. Elektrische Anschlüsse
4

Run the condensation hose from the device in a direct line down
into a drain, an electric vaporizer or in a collecting container that
you regularly check and empty when necessary. Make sure that the
hose isn't twisted, which could prevent the outflow, which could in
turn cause damage to the Wine Dispenser (see Para. 19).
For protecting the wine from oxidation, the system can be operated
with either nitrogen or the noble gas argon. Both gases are non-
toxic, non-flammable, tasteless and reactive neutral (inert),
which makes them suitable for displacing atmospheric oxygen
from the bottles. For the operation of the system, it makes no
difference, which of the two gases you use.
The supply usually takes place with gas cylinders that can be
purchased from a local dispensing gases supplier. When using
nitrogen as inert gas, make sure you order pure nitrogen, as
nitrogen is commonly mixed with CO2 in the area of draft equipment.
Respect the following specifications:
Nitrogen gas for food applications (E941) or Argon gas for
food applications (E938)
The e-number certifies the gases as approved food additive in the
EU. Gases for food use are sold by suppliers under brand names
such as "Biogon N" (Linde) or "Aligal 1" (Air Liquide).
Warning:
Said gases are non-toxic and non-flammable, but they can
displace breathing air in very small, poorly ventilated areas; and the
containers are under high pressure, which means that for the
handling and installation of such gas cylinders special safety
regulations apply. Please consult your gas supplier, and find out about
the safety regulation that is applicable for your business.
6. Condensate
7. Recommendations for Gas Use
8. Tips for Inserting Wine Bottles
You can store a second row of closed bottles standing
upright in the Wine Dispenser, waiting at perfect temperature, to
be used. Do not let these bottles touch the inside of the machine.
They could freeze.
Clean the inside of the device of dust before the first use, according
to the care instructions below (see Para. 17).
Do not leave the sliding door open for too long. It is better, to open
and close the By the Glass® Wine Dispenser several times, rather
than leaving it open for a longer period of time. This will save
energy, and prevent the formation of condensation.
5

6
1. Display of the input pressure
2. Transition pressure display
3. Display of the discharge pressure
4. Manual release valve
5. Set screw for the transition pressure
(Allen screw under cover)
6. Closing lever
7. Screw for the discharge pressure with locknut
8. High-pressure hose I (connected to high-pressure regulator)
9. High-pressure hose II (quick coupling for gas bottle)
10. Low-pressure line to the dispensing system
11. Shut-off valve of gas cylinder
12. Gas cylinder
10.
Press the power switch on the side or back of the unit. It lights up
green when switched on.
After this, turn on the device by pressing the thermostat power
buttons ( ) on the front side. The compressor and the fans
start to cool the temperature zones.
Turn on the light on the thermostat for the white wine zone (see
Fig. in Para. 13). There is a dimmer above the power switch, which
allows you to regulate the light.
9. Commissioning
SETTING-UP AND OPERATION
63
7
Connecting the Gas Supply
To operate the system, you need a pressure regulator to reduce the inlet pressure of
the gas cylinder, which can be, depending on the filling pressure and degree of
filling, up to 250 bar. The pressure has to be reduced to the desired, stable operation
pressure of 0.25 to max. 0.4 bar. The By the Glass® Wine dispenser Standard comes
with a high-quality pressure regulator.
The following information relates to the model supplied at the time of publication of this
manual for the use with refillable gas cylinders (as of 9/2016). It is a connected
combination of a high-pressure regulator and a precision pressure regulator on a
mounting plate. For different models, please note the separate instructions of the
manufacturer.
10
12
9
11
High pressure regulator
Precision pressure
regulator
Fig. 1: Power switch and
dimmer (in this case top
right but position
depends on model)
The following procedure steps are usually performed
by an installer when installing your By the Glass®
Wine Dispenser.
Only in exceptional cases the necessity will arise for
the user to perform work or adjustments on the
pressure regulators (see also Para. 12).
Fig. 2: Combination of high pressure and precision pressure regulator
2
1
4
8
5

•Mount the supplied pressure regulators accessibly and easy to read on a wall or
in the appropriate furniture piece. When choosing the mounting location, make sure
that the lines can be connected with the least possible torsion, so that they are
not under tension and move as little as possible during operation.
•Connect the high-pressure hose (8) to the high-pressure regulator. The thread
must be screwed very strongly and durably, to ensure tightness. Use two
matching wrenches, to avoid damaging the pressure regulator.
•Connect the quick coupling of the high-pressure hose (9) to the gas bottle. The
quick coupling has a safety mechanism that prevents the releasing of the
connection when under pressure. To release the connection, you must first close
the lever of the gas cylinder (11), and then release the pressure by means of the
manual release valve (4). (See also Para. 12 "Exchanging the Gas Cylinder".)
•Connect the low-pressure line of the Wine Dispenser (10) to the precision
pressure regulator. For this, pull off the red locking ring, and insert the tube all the
way into the plug-in connection. Secure the connection again with the red locking
ring.
•Close the shut-off valve (6) on the pressure regulator (horizontal position), and then
slowly open the cock of the gas cylinder (11). First, check whether the connections on
the high-pressure regulator (8) and the cylinder (9) are audibly proof.
•Now set the transition pressure (2) with the adjustment screw (5). Upon delivery, the
valve is closed, and the display shows “0”. Turn the Allen screw under the cover in
clockwise direction until the indicator (2) shows 1 to max. 1.5 bar. If the pressure
exceeds 1.5 bar, turn the screw backwards. For the indicator to drop, you must first
let out gas manually via the release valve (4).
•Now open the red lever (6), and adjust the discharge pressure (3) with the
adjustment screw (7) on the precision pressure regulator provisionally. Upon
delivery, the valve is closed, and the display shows "0". Keep turning the adjusting
screw clockwise, until the display shows a pressure between 0.25 and 0.4 bar (see
Para. 11 for subsequent fine adjustment of the discharge pressure).
•First check the tightness of the system. You can test the tightness reliably by closing
the gas cylinder again (11), while keeping an eye on the pressure gauge for the inlet
pressure (1). If even after several minutes, the manometer for the inlet pressure
doesn't drop, the system keeps the built-up pressure and is therefore tight.
•If, however, after closing the gas bottle, the inlet pressure drops after a few minutes,
this indicates a leak. The check for possible leaks at the joints can be performed with
a leakage spray by looking for bubbles forming.
7
Warning:
Always open the gas cylinder slowly and not abruptly, to prevent damage to
the lines and the pressure reducers.

The inlet pressure from the gas cylinder is displayed on the pressure gauge
for the inlet pressure (Fig. 3), and, depending on filling pressure, can
amount up to 250 bar for a full bottle. The inlet pressure decreases with
consumption of the gas, and is accordingly an indicator for the bottle
running out. When the bottle is empty, the pressure gauge will show "0".
Keep checking the inlet pressure gauge at regular intervals, so that you
can order a new bottle of nitrogen or argon in time.
The discharge pressure (Fig. 5) is at the same time the operating pressure
of your dispensing system. It determines the flow rate of the wine,
and in conjunction with the programmed time, also the dispensed volume.
The ideal operating pressure lies between 0.25 and a maximum of 0.4 bar.
Within this range, a low pressure results in a quiet, slow flow rate,
and correspondingly in longer dispensing times. Higher pressures
within the specified range lead to a faster flow of wine, leading to
formation of bubbles in the glass in the short term, which may be
perceived negatively by some people.
The setting of a lower pressure than 0.25 bar is possible, and leads
accordingly to very slow flow rates. Higher pressures than 0.4 bar should be
avoided. They could cause damage to the internal lines.
When setting up the system, choose the optimal flow rate; if necessary,
by testing with different operating pressures, and don't change it
anymore, because a subsequent pressure change would require the
reprogramming of all the dispensation volumes (see Para. 11).
Usually, at the installation of your system, the technician will preset
the operating pressure and calibrate the respective dispensing
amounts on this basis. However, you can also make these settings
yourself:
•In order to adjust the dispensing (operating) pressure, loosen the
locknut on the adjusting screw of the precision pressure regulator (7).
•Turn the screw clockwise for a higher pressure and counter-
clockwise in order to reduce it.
•Note that the pressure gauge reacts immediately only to
pressure increases. In order for the display to show a reduction of
pressure, you first need to release the pressure from the system
by pressing one of the dispensing buttons. You might possibly
have to remove an already connected wine bottle from its
position.
•Finally, secure your chosen pressure by re-tightening the locknut.
8
11. Adjusting and Regulating the Gas Pressure
Fig. 5 Pressure
gauge with
scale for the
dispensing
(operating)
pressure
(0.25-0.4 bar)
The other
number item
references on
this page refer
to Page 6, Fig. 2.
.
Fig. 3 Pressure
gauge with
scale for inlet
pressure
Fig. 4 Pressure
gauge with scale
for the transition
pressure (max.
1.5 bar)
*
*) See Para. 15 ff.
for explanations
on card
technology.

12. Exchanging the Gas Cylinder
The following number item references refer to Fig. 2 on Page 6:
•Before changing the gas bottle, close the cylinder (11), even if the
cylinder has been completely emptied.
•Release only the quick coupling of the high pressure hose (9) from
the gas bottle. Make sure not to twist the high-pressure hose if
possible, to prevent loosening the connection to the high-pressure
regulator.
•The quick coupling has a safety mechanism that prevents the releasing
of the connection when under pressure. If you would want to change
the gas bottle before completely emptying it, you would first need to
release the pressure with the manual release valve (4), before
being able to release the gas cylinder coupling.
•Connect the new bottle. Open the new gas cylinder slowly and not
abruptly, to prevent damage to the lines and the pressure regulators.
When handling compressed gas containers, always observe the safety
instructions of your supplier and possibly existing trade association
standards!
9
13. Thermostats and Separating the Temperature Zones
Fig. 6: Guide rail for
plexi divider.
Alternatively, a
fixation with pins
and loops is used.
Your By the Glass® Wine Dispenser has two temperature
zones, which can be used variably according to varying ratios of red
and white wines in the climatized bottle compartments.
Insert the plexiglass divider before placing bottles in the desired positions.
For this, introduce the divider inclined from below in the appropriate guide
rails or loops on the housing ceiling, and, afterwards, place it upright on
the inside bottom floor.
The two temperature zones are controlled via two separate thermostats.
The cooler temperature zone (white wine zone) must always be
designated to the side of the By the Glass® Wine Dispenser where the
thermostat displays are located.
For a device that has its own cooling compressor, the outer
thermostat is designated for the white wine zone. For a device with
separate or central cooling, the upper thermostat controls the white wine
zone.
The thermostats and control panels for both zones look the same from the
outside. However, the displays differ in a way that the operation of the
compressor and defrosting function are only found on the thermostat for
the cooler zone. Also, the light is only switched via the control panel on the
thermostat for the white wine zone.
Fig. 7:
Arrangement of
thermostats for
devices with
connected and
with separate
refrigeration.

10
The factory settings are 16 °C for the red wine zone, and 6 °C for the white wine zone.
In order to change the temperature settings, follow these steps:
1. Hold down the "SET" button for 3 seconds, until the "°C" begins flashing on the
display.
2. Change the temperature using the buttons "▲" and "▼".
3. To confirm the set temperature, press again "SET".
Per factory settings, you can choose temperatures for the cooler zone in the range of 4-12 °
C, and for the red wine zone 15-21 °C. For these temperature ranges, it is ensured that
the selected average temperatures can be maintained in both compartments.
For energy efficiency reasons, we have preset a tolerance of +/-2.0 °C for the start
and switch-off point of the compressor, by which the air temperature in the compartment
may vary, because the wine keeps the set average temperature, being a thermic inert liquid.
In idle state, the thermostat display shows the preset temperature. Press the "SET"
button briefly, to display the actual measured temperature in the respective compartment.
You can change the preset temperature ranges, for example for exclusively presenting white wines in the
Wine Dispenser, by means of the Expert Menu of the thermostat.
To do this, hold down the "SET" and "
▼ " buttons simultaneously for 3 seconds, until the programming
menu appears. Release the buttons, and hold down the "SET" and " ▼ " buttons simultaneously for another
7 seconds. The hidden menu for expert settings appears. Release the buttons, and scroll using " ▲ " and
" ▼ " through the menu to the position "US" for the programmable temperature maximum or "LS" for the
programmable minimum. Select the entry by pressing "SET", and change the corresponding value with
" ▲ " or " ▼ ". Confirm the new value by pressing "SET". Leave the Expert Menu by simultaneously pressing
"SET" and " ▲ ".
When accessing the Expert Menu, be careful, not to accidentally change other parameters. Temperature
settings below 4 °C can lead to ice formation and may spoil your wines and damage the device. Also,
please note that the manufacturer's energy consumption information is only valid for factory settings of
the thermostats.If you set both thermostats to operate the entire device with the same temperature, it is
better to remove the divider for reasons of energy efficiency.
Indicator for automatic defrost
Indicator for compressor operation
Button for increasing the temperature
Button for decreasing the temperature
Power button (On/Off)
To adjust the temperature, hold down the "SET" button for 3
seconds.
To display the actual measured temperature, press the "SET"
button briefly.
Manual defrost (3 sec.)
Beleuchtung (An/Aus)
Fig. 8 Thermostat for white wine zone (red
wine thermostat looks similar)
14. Adjusting and Regulating the Temperature

15. Changing and connecting the Wine Bottles
Insert the service card into the card reader to change the bottle
types. The service menu appears on the display. With the inserted
card and in the service menu view, you can give a "mini-sip" by
pressing the left dispensing button. This should help you to tap a
new bottle and if necessary to displace remaining old wine there or
water from the hose line (see below).
Practical tip: When replacing the bottle, you can let the remaining wine in the
tube flow back into the bottle by repeatedly pressing the left dispensing button
(with the connected service card and the service menu view), if the hose end hangs
freely in the bottle after releasing the stopper.
11
!
1. Grab the flexible hose at the
upper thicker part, and bend it slightly
forward towards you.
2. Pull the rubber stopper down to the end
of the thicker part of the hose. At the initial
set-up, the supplied rubber stoppers
must first be plugged onto the hoses.
3. Stick the hose end into the bottle,
and press the bottle firmly onto the
stopper, to close the bottle tightly.
4. Keep holding the upper thicker hose end,
and slide the bottle with the stopper
upwards on the tube, until you can place it
upright and securely on the floor of the
cooling chamber.
5. Hold a glass under the tap and press the
left dispensing button to tap a small volume
of the wine. As a result, that displaces
residual air from the bottle and the hose, as
well as rests of liquids previously in the hose.
6. The bottle is now protected against
oxidation and ready for dispensing.
7. Confirm each newly connected bottle after
the changing and its content via the „Change
Bottle“ program menu - see the following
section.
In order change and to connect the bottles, follow
these steps:

12
The management card also provides access to the system settings calibration as well as time and
date. In order to avoid incorrect entries, please only use the service cards in the everyday
management of the dispensing system.
Specific setup steps for which you need the service or management card are marked with
the adjoining pictogram in this manual. The card system is usually set up at the factory with the
included service and management cards for the operation at your site. Therefore it normally does
not require a network connection for the preceding and following setup steps.Netz
Image 9 – Wine by the Card main menu
The customer card management system By the Glass® Wine by the Card enables self-service and
billing with so-called RFID smart cards with the most common standard for contactless access and
payment systems ISO/IEC 14443a (13.56Mhz).
The customer cards must be specifically precoded for your system for security reasons and for
uniqueness. Special conditions and technical requirements apply to the alternative use of
possible existing customer or room cards of the same standard in connection with our card
systems.
For the management of the customer card system you receive a set
of service and management cards. You can create additional
service and management cards at any time using the back office
software By the Glass® Wine Monitor "desktop edition" (see
section 21 - card management). You need the service card for the
daily management of the system (menu items: change bottle and
cleaning - see para. 17 ff.).
16. The customer card management system Wine by the Card
„Bottle Change“
Registration of newly
connected bottles
„Doses Calibration“ to calibrate the dispensing amount
per bottle position (only with management card)
„Cleaning“
to rinse the taps and pipes
Service Card
Management Card
-date
-time
-info menu
If, however, your dispensing system does not display the message "Dispenser has not been set yet" on the
touch display during the initial operation, please first connect it to the network for the setup and a PC
which is connected to the same network via the back office software By the Glass ® Wine Monitor (see para. 19).

Explanation of how it works: What does calibration mean?
Your dispensing system has a programmable automatic metering for three dispensing
amounts, which you can choose freely and program firmly. The flow speed depends on the
adjusting operating pressure (see para. 11) and the metering of the dispensing amount is
time-controlled.
This means that you must inform the system on how much it pours in a given delivery time,
after determining the operating pressure. So that it can calculate the time, the valves need
to open for the delivery of the desired dispensing amount. The learning process for
calibrating the dispensing amount can be carried out via the menu item „calibration doses“.
At the initial setup, the service technician will usually calibrate all tap positions for you.
However, since the flow rate in addition to the adjusted pressure also depends on the
viscosity of the particular wine and if applicable on any existing deposits in the pipelines, it
may be useful to check the dispensing amounts from time to time and to calibrate individual
positions again. We explain the necessary steps below:
18. Calibration of the dispensing amount (calibration doses)
17. „bottle change“ - Registration of newly connected bottles
•Insert the service card into the card reader.
•Select the feature “bottle change”
•Choose the bottle position you have restocked.
•Confirm the content “750ml”* with "Ok" if you have connected a
full 0.75l bottle.
•The system confirms the successful bottle change.
•Select other bottle positions which you have changed or leave the
menu with „“
•If you have connected a bottle to the dispensing system that has
already been partially consumed, you can correct the level via the
display.
•Estimate the level of opened bottles as best as you can, e.g. 375ml
for bottles which are half-full or 500ml which are two-thirds full.
Newly connected bottles and their contents must be logged into the card system via the
menu „bottle change“:
Different bottle sizes, e.g. Magnums, liters or half bottles can be preset via the back office
software By the Glass® Wine Monitor (see para. 20).
The registration of newly connected bottles is essential for the inventory management in
connection with billing via customer cards. Otherwise unregistered full bottles will be
considered to be empty by the dispensing system and it will refuse the filling. The
system may still try to pour out registered bottles which have an incorrect level (too
high), even though these are already empty. That would result in wrong charges of
customer cards.
!
13
0 7 5 0
Selected bottle 01
ml
*)

Now choose the menu item “calibration doses”…
•Select the suitable bottle position
•Keep the measuring cup under the relevant tap and press one
•of the dispensing buttons
•The tap now releases water for exactly 10 seconds
•Read from the measuring cup or ideally from the display of your
kitchen scales, how much water the device has emitted in 10
seconds
•Compare the amount with the display on the touch screen in ml
(1g of water equals 1ml)
•Adjust or enter the correct amount you measured through the
touch display.
•Confirm the input with „OK“
Programming of the dispensing amount (calibration doses) – continuation
To calibrate the dispensing amounts, provide a measuring cup with scaling as accurately as
possible, or ideally, a kitchen scale with digital display, from which you will pull off the tare
of the measuring cup before.
Connect a bottle of water to the relevant position (see connecting bottles, para. 15). Insert
the management card into the system and, before selecting the menu
item „calibration doses“, press the central dispensing button ("MP") at the relevant
position to ensure that the bottle is tapped, i.e. that the water is available at the tap.
Practical tip: Since wine usually flows a little slower than the water used for calibration, the
device would deliver a little less wine at the relevant position at the same time. To meet that
fact, you can enter 4-5ml less on the touch display than you measured / balanced. If
necessary, check the correct calibration with wine and a customer card for any dispensing
amount.
In general: Lower amount input via the calibration menu will lead to
larger dispensing amounts at the tap. If, on the other hand, the tap gives too much, the
amount which was entered during calibration and stored in the system, will be too small.
For further setup steps and in case your card system has not
already been set up for your location by the factory (display:
"Dispenser has not been set!"), connect your dispensing system
to the network (LAN) and a connected PC in the same network
(subnet).
•Connect the network cable to the dispensing system.
•Insert the service card and select the "i"nfo menu.
•If the network connection works, a (dynamically) related IP
address will be displayed.
!
14
19. Connecting your dispensing system to the network (LAN)
0 1 8 0
Selected bottle 01
ml
You can also assign a fixed IP address to the dispensing system by registering the MAC address of the
device in your router. See para. 26 for possible connection- and IP conflicts.

By using the back office software By the Glass® Wine Monitor "desktop edition", you can
conveniently manage system settings such as prices and dispensing amounts from a PC or
laptop which is connected to the same network (LAN/subnet) and download as well as
export detailed sales information from the dispensing system. In conjunction with the LCD
price field display option, use the back office software to program the wine names which
are shown on the displays.
20.1 Installation
Install the back office software or app By the Glass® Wine Monitor on a PC
(Windows 7 or higher) via the link which was provided by your dealer.
For the installation of the app under Windows 10 or higher, please confirm the reference
"Your PC is being protected by Windows" that you trust the source: Therefore, select
"further information" and then "install anyway".
Special notes for older versions of Windows and administrators
The Microsoft SQLite database application underlying reporting (card credits and sales
information) is preinstalled on your PC as of Windows version 10. For older versions of Windows,
you may be asked if necessary, to confirm the installation.
For PCs that are used in a network or by different users, please note that the installation
must be carried out as described on the hard disk (C:/Programs ...), as well as the storage of the
configuration file (under C:/User/AppData/Local...) and the storage of the Microsoft
SQLite database underlying reporting, by the user who is going to operate the system. The
unit is automatically installed during installation. The compliance with the user-bound
storage of the configuration and data files is important if the installation is performed by an
administrator.
After a successful installation, the application starts automatically. If that is not
the case, start the application via the shortcut on the desktop.
Select a language and enter the 8-digit access code ("token"), consisting of numbers and letters
which was provided by your dealer.
In the next window, check the details of your subscription, currency and currency format as well
as of your dispensing systems.
Image 10 – By the Glass® Wine Monitor "Desktop Edition" installation menu
Confirm the information with "confirm", or contact your dealer in case of false information. Select
"back" or close the application to continue the activation as soon as your dealer has corrected the
information.
After the confirmation, assign a first user name and password to protect your application and log
in (see also section 20.5 - user administration).
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20. The back office software By the Glass® Wine Monitor "desktop edition"

20.2 By the Glass® Wine Monitor – Dashboard and card management
You have successfully installed and set up the back office software. To get started, you will
see your dashboard with information about the sold card balance and sales
information (value and amount) of your dispensing systems as well as lists of the best-
selling wines and customers with the highest added credits.
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You can select the display period. Please note that
you will only be shown card balances that you have
booked on cards with this PC, and only any sales
information that you have previously downloaded to
the PC. The last download date will be displayed in
the menu on the left, under "Dispensing
System" (see para. 20.3.3 for downloading
the data from the dispensing system.)
20.2.1 Installation of the card reader
Connect the card reader with USB port to your PC.
Select the menu item card management. Select
the entry "Download: Driver" (1). Save the zipped
driver file folder as recommended, e.g. under
downloads (2). Open/unzip the folder
CP210x_Windows_Drivers in Microsoft Explorer.
Select the application "Installer x64" for newer PCs
with a 64-bit processor or "Installer x86" for PCs
with 32-bit technology. If your PC did not
automatically unzip the contents of the file folder,
first copy all files and folders from the current
Microsoft Explorer window and save them in a new
folder on your hard drive. Run the appropriate
"Installer" file from there to install the driver. If
the installation is successful, you will find your card
reader in the drop-down menu under card reader (3).
Select it and then "connect".
20.2.2 Card management
There are basically two ways to manage and charge the
cards: With its simple input screen, the Charger function
allows you to quickly charge cards at a checkout, debit
them or clear credits. You can give the card certain
information such as name, customer no. or add an email
via the selection "add customer data". If you are logged
in as a service user, only the option Charger will be
displayed in the Wine Monitor (see section 20.5 user
management). In addition, the card management
function enables the creation of service and
management cards, discounts for customer cards
and the complete deletion of card data.
Image: Install card reader
Image: Card management with charger
Image: Card management with card manager (only manager login) The note "Card not yet set up" is displayed when the
card is first presented to the card reader. It serves as a control and should remind you to add
customer data to the card while you are at it.

20.3 By the Glass® Wine Monitor – Dispensing system (wine, prices, amounts...)
In order to connect a dispensing system to your PC and to carry out settings via
Wine Monitor, you must always insert a service card and select the "i"nfo menu
on the dispensing system!
20.3.2 Dispensing system - Dashboard
In the dashboard of your dispensing system, you will find
information on the current level of the bottles as well as data
about the last bottle change and cleaning.
20.3.3 Dispensing system - Dispensing settings
Select a bottle position to maintain the following settings
and data of the wines in your dispensing system:
Name: Name of the wine, listing on the touch display,
required field, maximum of 25 characters (a-z, A-Z, 0-9)
Article description (SKU): Unique article name, e.g. your
article number, appears in the reporting, required field,
default of consecutive number, free text max. 40 characters.
Bottle size: in ml, required field
Remainder: Current stock, no entry is possible
Minimum stock: Safety reserve in ml to avoid small amounts
when dispensing from an almost empty bottle - blocks the
dispensing if "remaining stock ./. minimum stock < requested
dispensing amount", mandatory field, default 20ml
Display name 1/2: Wine names on the LCD displays above
each bottle position, maximum 16 characters per line
(a-z, A-Z, 0-9, no special characters)
Image: LCD display
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20.3.1 Connect a dispensing system
Insert the service card into the dispensing system and
select the "i"nfo menu on the touch display. Select the
dispensing system in the Wine Monitor and then "connect
new dispensing system". Enter the IP address which is
displayed on the dispensing system and confirm with
"connect". Please note that your PC and the dispensing
system must be in the same local network for the
successful connection
(see section 26 on connection problems). Dispensing
systems that you have already successfully connected
to your PC, will be directly displayed under "your
dispensing systems".
The notice "transactions" with the bell symbol indicates
that new transaction data is available for download
on the dispensing system (see below).
Image: Connect / add dispensing system
Prices and dispensing amounts in
ml: for the 3 dispensing sizes: small,
medium and large amounts...
Image: Transactions of the dispensing system
Download the transaction data to your PC
on a regular basis. After that you will find
them in in the reporting, also if you are
not connected to the dispensing system.
The data will be deleted by the dispensing
system after the download.
Image: Dispensing system - Dashboard
Image: Dispensing system - Dispensing settings
!

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20.3 By the Glass® Wine Monitor – Dispensing system (settings)
20.3.4 Dispensing system - System settings
Here you can change the status of a connected dispensing
system from open to closed, more precisely, to lock the
dispensing system. Alternatively, you can also set opening
times for your system, which is available to your guests.
You can export the selected data for further processing
and analysis in Excel or CSV format. Please take into
account that the data in the version By the Glass® Wine
Monitor "desktop edition" are based on local databases
on your PC. Only information about card transactions
(credits) that you have carried out with a card reader,
connected to this PC and only dispensing data from the
dispensing system that you have previously downloaded
to this PC, are displayed.
The credit limit function can be activated via the general settings in the main menu of Wine
Monitor (see below). Other parameters or system settings can only be changed by
administrators.
Please note that changes in the system settings do not take effect until the dispensing
system is restarted, which automatically happens when you click on "save changes".
20.4 By the Glass® Wine Monitor – Reporting
By the Glass® Wine Monitor "desktop edition" offers you extensive reporting possibilities and
thus control over the credit balance booked on customer cards, the wines and
dispensing amounts that your customers receive from the dispensing system, the bottle changes
taken and calibrations of your dispensing system. To display it, select the report type (credit,
dispensing, bottle change ...) and the period (day, week, month ...).
20.5 By the Glass® Wine Monitor – Settings
When you go to the entry info in the menu settings, you
can select the language as well as different color schemes
for the display.
Software updates are automatically searched for and
downloaded when you select this option. However, the
installation of the updates requires your confirmation.
You can check this section from time to time to see if new software versions are recommended for
installation.
The backup function allows you to backup your database with credits and dispensing
information, which you can transfer to a PC with the function restore when re-installing the
software.

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20.5 By the Glass® Wine Monitor – Settings (continuation)
The section customer account gives you information about your customer account and the
associated dispensing systems. You can manually retrieve information updates.
Under settings/card management you can set a limit for the maximum credit that can be
entered on the customer cards. You can also transfer this limit to a connected dispensing
system within the menu item settings / dispensing system, so that cards with a higher credit
balance are rejected at the dispensing system, with reference to talk to a staff member. This,
in particular, is a function for protection against misuse. Other changes within these two
menu entries require administrator rights.
User management
You can independently create any number of user profiles
and passwords, distinguishing between management users
and service users, in which the former are given access to
all the functions of Wine Monitor, including user
management, while service user profiles only have access
to Charger to charge the cards.
At the bottom left corner of the program window you
will find the respective user which is logged in. A
default setting, an automatic logout (auto-lock) of the
user is set after 30 minutes (1800 seconds) of
inactivity. By clicking on the username you can log
out manually, change the time period for the
automatic logout or deactivate the function.
If you forget your password, you can reset it using your
personal activation code (token). Select reset
password. Then enter your token as well as your
username and assign a new password.
If you forgot your username, ask another user with
management privileges to re-create your user profile in
user management.
21.By the Glass® Wine by the Card from the customer's point of view
Tip: Here you will find the current firmware version of your dispensing system.
When you insert the card, the
touch display shows the name and
the current credit balance, as well
as a list of currently purchased
wines with amounts and prices in
the right-hand area.

23.Cleaning the Surfaces
CARE AND MAINTENANCE
If possible, clean the inside and outside of the By the Glass® Wine Dispenser
only with a damp cloth. If necessary, use only mild detergents on soap basis.
When cleaning the interior, turn refrigeration off (set device to
"Standby"); avoid cleaning the interior with perfumed cleaning agents.
For cleaning, you can take the sliding doors out of the guide rails. For this, lift
the door upwards, and pull it bottom first out, towards you. If you use a
glass cleaning agent to clean the sliding door, let it first dry completely,
before reinserting the door.
Warning:
For cleaning stainless steel surfaces, do not use chemicals, petrol,
alcohol, disinfectants, vinegar, harsh detergents, acid, or abrasive cleaning
agents, and also no abrasive cleaning sponges! Otherwise, you might create
rough places on the otherwise stainless material that will be susceptible to
oxidation.
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24.Cleaning the Taps and Lines
Proper care for the wine taps and lines ensures long life, and flawless and hygienic
operation of your By the Glass® Wine Dispenser. This requires a few, easily performed
steps:
The short taps are the wine
carrying part, which comes into
contact with air. It is here, where
wine and its sediments can leave
dried stains, which can lead to
clogging. In addition, during the
warm season, droplets in this
area can attract flies. For this
reason, wipe the taps regularly, and
clean them with a damp
pipe cleaner. To do this, take a
bowl of water. Fold the pipe
cleaner once, dip it into water, and run
it all the way into the tap. Do
this for all the taps.
Flush the lines at regular intervals with water, especially if you start using a new
wine, or if you change a wine bottle that has been standing in the By the
Glass® Wine Dispenser for a longer time. For this, connect a bottle with
cold tap water, and pump several hundred milliliters through the line
by repeatedly pressing the button "Large Glass" (or holding it down for 3 sec.) at the
tap in question.
1.
2.The wine carrying lines do not come
into contact with air during operation.
Nevertheless, over a long period,
deposits, and particularly discoloration,
can occur there.