C-COM Satellite iNetVu User manual

iNetVu™ Service Manual Page 1 of 109
iNetVu™ Service Manual
The iNetVu™ brand and logo are registered trademarks of C-COM Satellite
Systems, Inc. © Copyright 2006 C-COM Satellite Systems, Inc.
1-877-iNetVu6
www.c-comsat.com
Revision 002
November 27, 2008

iNetVu™ Service Manual Page 2 of 109
Copyright © 2006. All rights reserved. C-COM Satellite Systems Inc.
This document contains information, which is protected by copyright. All rights
reserved. Reproduction, adaptation, or translation without prior written
permission is prohibited, except as followed under the copyright laws.
Both the iNetVu™ and C-COM names and logos are registered trademarks of C-
COM Satellite Systems Inc.
Intel®Pentium is a registered trademark of Intel Corporation. Microsoft,
Windows, Windows NT and MapPoint are registered trademarks of Microsoft
Corporation.
All other product names mentioned in this manual may be trademarks or
registered trademarks of their respective companies and are the sole property of
their respective manufacturers.

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FCC and INDUSTRY CANADA INFORMATION TO THE USER:
The FCC and Industry Canada have imposed the following conditions when
operating, installing and deploying iNetVu™ Mobile Earth Stations and is
mandatory for all installations made within the Continental United States and
Canada as well as Hawaii, Alaska, Puerto Rico, the U.S. Virgin Islands and
other U.S. Territories. The FCC requires that a certified installer perform the
installation. It is also strongly recommended that a qualified professional RV
dealer/installer mount the system on your vehicle. These conditions are also
required by C-COM for all other installed locations.
All iNetVu™ Mobile earth station installers must be C-COM Certified, and must
have specifically acknowledged the requirements for iNetVu™ Mobile
installations, which are as follows:
“Installation” is the physical mounting and wiring of the Satellite provider’s
earth station on a vehicle or other stationary site in order to prepare for correct
operation. Only Certified C-COM iNetVu installers may perform the installation
and removal of an iNetVu™ Mobile system.
“Deployment” means the raising, pointing and orienting of the earth station
to the communicating satellite, every time it is raised from a stowed position for
use. The deployment of an iNetVu™ Mobile system must only be done by a
trained installer or by a consumer using the deployment software.
Installers shall install the iNetVu™ systems only in locations that are not readily
accessible to children and in a manner that prevents human exposure to
potential radiation hazards.
For large vehicles with roof mounts, the height of the bottom lip of the earth
station when fully deployed must be at least six feet above the ground at all
times, or six feet above a surrounding surface which a person may easily access.
If a roof access ladder or any other means of access to the roof is installed
on the vehicle, then the ladder or access must be blocked by a suitable rope or
other barrier while the earth station is deployed or in operation. The installer
must provide this rope or barrier directly to the end user at the time of installation
and advise the user to use it at all times when the earth station is deployed or in
operation. Warning signs shall also be provided by the installer to the end user
to be posted on the rope or other barrier warning all persons not to attempt to
access the roof of the vehicle while the earth station is deployed or in operation.
Warning signs shall be posted at prominent locations on the earth station
informing all persons of the danger of harmful radiation from the earth station
while it is deployed or while in operation.
The iNetVu™ Mobile system may only be operated when the vehicle is
stationary.
The installer must inform the end user that the vehicle must be stabilized during
the transmission, to prevent movement of the vehicle for any reason, including
movement of persons on or off the vehicle, or high winds. The installer shall
advise the end user how to appropriately stabilize their vehicle.

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Installers shall be liable for all damages if they fail to comply with the above
mandatory conditions. This includes, but is not limited to damages caused by
improper installation or due to the failure to provide required information to the
end user.
Installers and end users will be deemed directly liable for any damages resulting
from either of their failure to comply with the above rules. These rules are meant
to ensure that extraordinary precautions and measures are used to prevent
satellite interference or exposure to harmful radiation. C-COM reserves the
rights to immediately suspend without liability or previous notice the
operation of the earth station upon detection of a deviation from its installation or
operational requirements until the deviation is corrected. In addition, C-COM
reserves the right to suspend or cancel the Installer Certificate of any installer
that has not fully complied with these installation requirements.
Further, the installer and end user may be directly liable for any damages
resulting from any change undertaken by either of them. Including but not limited
to, any modification of any part of the hardware, software, specific operational
frequencies, the authorized satellite, or the size or other characteristics of the
earth station supplied to them by C-COM or C-COM’s authorized
representatives.
Note 1:
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of FCC rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment
is operated in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with
this instruction manual, may cause harmful interference with radio
communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio / TV technician for help.
Note 2:
This Class B digital apparatus complies with Canadian ICES-003.

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Table of Contents
1. INTRODUCTION....................................................................................................... 8
1.1. About This Manual..................................................................................8
2. MAINTENANCE ........................................................................................................ 9
2.1. Maintenance Frequency .........................................................................9
2.1.1. Regular Operating Environments ....................................................9
2.1.2. Harsh Operating Environments .......................................................9
2.2. Maintenance Items ...............................................................................10
2.2.1. General Cleaning and Maintenance ..............................................10
2.2.2. Preparation for Storage .................................................................10
2.2.3. Cleaning iNetVu™ Mobile Platform Connectors............................11
2.2.4. Spray On Grease - Application to Joints........................................12
2.2.5. Grease Application to Polarization Gear Assembly .......................13
2.2.6. Grease Application to Azimuth Gear Assembly.............................15
2.2.7. Emergency Stop Switch Operation Check.....................................18
2.2.8. Cleaning 980 / 1200 Rear Antenna Cover.....................................19
2.2.8.1. Installation Rear Antenna Cover:............................................21
3. TROUBLESHOOTING GUIDE................................................................................ 23
3.1. Required Material .................................................................................23
3.2. Common Errors ....................................................................................24
3.2.1. Elevation Related ..........................................................................25
3.2.1.1. Up Limit Error .........................................................................25
3.2.1.2. Down Limit Error.....................................................................26
3.2.1.3. Stow Limit Error......................................................................27
3.2.1.4. Elevation Current Limit Error ..................................................28
3.2.1.5. Elevation Jam Error................................................................29
3.2.2. Azimuth Related ............................................................................30
3.2.2.1. Azimuth Current Limit Error....................................................30
3.2.2.2. Azimuth Jam Error..................................................................31
3.2.3. Polarization Related ......................................................................32
3.2.3.1. Polarization Current Limit Error ..............................................32
3.2.3.2. Polarization Jam Error............................................................33
3.2.4. Sensor Related..............................................................................34
3.2.4.1. Sensor Error / Component Sensor Error ................................34
3.2.5. Compass Related..........................................................................35
3.2.5.1. Compass value is not accurate ..............................................35
3.2.6. Wiring Related...............................................................................37
3.2.6.1. USB Communication Failure (5000/7000/9000).....................37
3.2.6.2. Serial Communication Failure ................................................37
3.2.6.3. Network Communication Failure ............................................37
3.2.7. GPS Related .................................................................................38
3.2.8. Calibration Related ........................................................................39
3.2.8.1. Azimuth Calibration ................................................................39
3.2.8.2. Polarization Calibration ..........................................................39

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4. REPAIRS AND REPLACEMENTS.......................................................................... 40
4.1. ST/UP/DN Limit Adjustments................................................................41
4.2. Emergency Dish Stow ..........................................................................49
4.3. Emergency Stow – Actuator Mechanical Failure ..................................53
4.4. Replacing Elevation Inclinometer .........................................................57
4.5. Replacing Azimuth Potentiometer ........................................................60
4.6. Replacing Polarization Potentiometer...................................................64
4.7. Compass Replacement ........................................................................69
4.8. Installing Reflector to iNetVu™ 1200 Mobile Platform ..........................71
4.9. Installing Reflector to iNetVu™ 1800 Mobile Platform ..........................76
4.10. Installing BUC to iNetVu™ 980 Mobile Platform ...............................80
4.11. Installing BUC to iNetVu™ 1200/1800 Mobile Platform ....................83
4.12. Adjusting Tx Pol for iNetVu™ 950 / 980 Mobile Platform..................86
4.13. Attaching Feed Arm to iNetVu™ 950 / 980 Reflector........................92
4.14. iNetVu™ Transportable Case Installation .........................................93
4.14.1. 950 2-pc Transportable Case ........................................................93
4.14.2. 950 1-pc Transportable Case ........................................................98
4.14.3. 1200 1-pc Transportable Case ......................................................99
4.14.4. 1200 2-pc, 1-pc Reflector Transportable Case............................100
4.15. Installing Flexible Waveguide onto A980 Mobile Platform...............102
Appendix A – Default Speeds/Offsets/Current Limits (5000/9000 Controller)...105
Appendix B – Default Speeds/Offsets/Current Limits (7000 Controller)............107
Appendix C: Maintenance Chart .......................................................................109

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1. INTRODUCTION
1.1. About This Manual
This service manual explains how to fully maintain the iNetVu™ Mobile System,
troubleshoot common errors, and repair/replace certain product components. An
electronic version of this manual is included on the iNetVu™ CD that came with
your system.

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2. MAINTENANCE
2.1. Maintenance Frequency
Regular maintenance to the iNetVuTM System must be performed to avoid
damage to equipment revolving around the automatic rotational axes.
2.1.1.Regular Operating Environments
Under normal operation conditions, it is recommended to maintain your
iNetVu™ Mobile Platform every three (3) months.
2.1.2.Harsh Operating Environments
It is recommended to perform maintenance to your iNetVu™ Mobile Platform
at least every one (1) month when subjected to snow and ice, dirt, grime,
road spray, sand, salt spray, or extreme heat or cold. Immediately perform
maintenance after exposure to known chemicals, corrosives, contaminants, or
before the system is prepared for storage.

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2.2. Maintenance Items
Perform each of the following items as frequent as described in the previous
section.
2.2.1.General Cleaning and Maintenance
The iNetVu™ Antenna Systems are designed as an outdoor use product.
They may be subjected to varying conditions that could include:
 Snow
 Ice
 Dirt
 Grime
 Road spray
 Salt spray
 Extreme heat or cold
 Other chemicals, contaminants, or mechanical blockages that can be
harmful and damaging to the operation and finish of the iNetVu™
product.
After any exposure to contaminants or periodically after general use, the
iNetVu™ outdoor product should be cleaned with warm soap and water or
low pressure wash, rinsed, then dried thoroughly for the best ongoing
operation, reliability, and maintenance of fit and finish.
2.2.2.Preparation for Storage
Specifically before storage in a transportable case or sealing into a storage
container, the system should be cleaned, thoroughly dried, then lubricated as
per maintenance procedures before covering.

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2.2.3.Cleaning iNetVu™ Mobile Platform Connectors
Required Materials:
 None
Procedure:
1. Locate the iNetVu™ Mobile Platform’s Connector Plate on side the
unit’s base plate.
Fig. 1: iNetVu™ Mobile Platform Connector Plate Location
2. Remove any obstructions such as snow, ice, or dirt from the exterior
and interior (if any) or the Motor Control, Sensor, and Coaxial Ports.
Use a can of compressed air if necessary.
Fig. 2: Connectors and Connector Plate

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2.2.4.Spray On Grease - Application to Joints
It is highly recommended to lubricate and provide corrosion resistance to
bushing, bearings, and pins to maintain high quality performance of the iNetVuTM
Platform.
Recommended Materials:
 Spray On - White Lithium Grease
Application:
Apply white lithium grease to all shaft bearings, bushings, and pins.
a. Bearings of Elevation Arm
b. Bearings of Feed Arm (1.2 and 1.8 Mounts)
c. Pins, Shafts, and Bushings located at the top and bottom of the Actuator.

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2.2.5.Grease Application to Polarization Gear Assembly
Required Materials:
 Phillips Screwdriver
 Multi-Purpose Grease (Operating Temperature Range: -40c to 65c)
** Shell AeroShell Grease 33 for improved low-temp spec, or equivalent.
Procedure:
iNetVu™ 1200 Mobile Platform:
1. Remove the two (2) Polarization Covers found on the Feed Horn
Assembly.
Fig. 3: Covered (top) and exposed (bottom) Polarization Gear Assembly
2. Apply grease to gears.
3. Re-install the two (2) Polarization Covers.

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iNetVu™ 740/750/950/980 Mobile Platform:
1. Remove the Elevation Cover.
2. Remove the Polarization Motor.
3. Rotate gear by moving the Polarization, and apply grease until it has been
completely applied.
4. Re-install Polarization Motor.
If your Polarization Motor Attachment Plate has slotted holes, ensure that when you
install the Polarization Motor, you slide the motor towards the main polarization gear
(as far to the right as possible).
Fig. 4: Installed Slotted Polarization Motor Attachment Plate

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2.2.6.Grease Application to Azimuth Gear Assembly
Required Materials:
 Phillips Screwdriver
 Standard Grease Gun
 Multi-Purpose Grease (Operating Temperature Range: -40c to 65c)
** Recommended: Shell AeroShell Grease 33 for improved low-temp spec, or equivalent.
Procedure:
1. Raise the iNetVu™ Mobile Platform.
2. Remove Elevation and Azimuth Covers.
3. Unscrew Azimuth Motor and lay on the Azimuth Plate.
4. Locate the three (3) Grease Fittings located on the Azimuth Plate. The
two (2) Outer Grease Fittings are located on the Azimuth Plate and
one (1) Inner Grease Fitting is located on the Azimuth Bushing inside
the main assembly. One other grease fitting is located near the clevis
bracket under the actuator.
Refer to the Figures below for the Grease Fitting Locations.
5. Rotate the Azimuth and apply grease to the two Outer Grease Fittings
at several locations ensuring that you have covered the entire
mechanical range of the Azimuth.
6. Apply Grease to the Inner Grease Fitting.
7. Center the Azimuth and re-install the Azimuth Motor.
8. Re-install the Elevation and Azimuth Covers.

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Fig. 5: 740/750/950/980 Azimuth Plate Grease Fitting Locations
Fig. 6: 740/750/950/980 Detailed Azimuth Plate Grease Fitting Locations

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Fig. 7: 1200 Azimuth Plate Grease Fitting Locations
Fig. 8: 1200 Inner Grease Fitting Locations

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2.2.7.Emergency Stop Switch Operation Check
This Maintenance Check is only required for users with Emergency Stop
Switches installed.
Required Materials:
 None
Procedure:
1. Locate the two (2) Emergency Stop Switches located on the Base
Plate.
Fig. 9: Emergency Stop Switch Location
2. Clean off any obstructions from the Emergency Stop Switch Assembly.
3. Using either the iNetVu™ Software or Handheld Controller, manually
move the Antenna, and verify the operation of the BOTH Emergency
Stop Switches.

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2.2.8.Cleaning 980 / 1200 Rear Antenna Cover
This Maintenance Check is only required for users with a Rear Antenna Cover
installed onto their iNetVu™ 980 or 1200 Mobile Platform.
Required Materials:
 Any type of mild soap / cleaning agent
 Cleaning Materials
Maintenance / Cleaning Tips:
 Keep the fabric clean. This is the best protection
against mildew. Even on mildew resistant fabric,
mildew can grow on accumulated dirt of foreign
materials that remain on the top surface and
eventually damage or strain the fabric.
 Wash fabric with mild soap and immediately and
thoroughly rinse.
 Hose down fabric every month or so during the spring, summer, and fall,
and ensure complete drying.
 Ensure small tears are repaired promptly.
 Do not use high-pressure hoses or steam.
 Do not use wire or stiff brushes, harsh detergents, abrasive cleaners or
chlorine bleach.
Material: Acrylic Coated, 100 % Polyester
Weight: 9.6-oz./sq. yard
Features:
 Protects Antenna from snow, sand, rain and
ice accumulation
 Acrylic Coating helps keep the fabric clean
 Water Resistant and Repellent
 Ultraviolet Resistant
 Mildew Resistant
 Superior Tensile Strength and Tear
Strength
 Exceptional Dimensional Stability
 Quick Drying
 No Puckering or Fraying
 Heat Sealable
 Accepts Graphics
 Flame Retardant

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Warranty Information:
C-Com Satellite Systems Inc warrantees the above mentioned for one (1) year
against defects in materials and workmanship from the date of purchase. This
warranty protects against damage to your canopy under normal conditions. It
does not cover damage from acts of God, vandalism, neglect or improper use.