CADDX xGenConnect NXG-9-RF User manual

xGenConnect NXG-9-RF
Ireland Programming and
Configuration Guide
P/N 23002-EN • REV A • ISS 21JUN23

Copyright
© 2023 Carrier. All rights reserved. Specifications subject to change
without prior notice.
This document may not be copied in whole or in part or otherwise
reproduced without prior written consent from Carrier, except where
specifically permitted under US and international copyright law.
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patents
Caddx, xGenConnect NXG-9-RF name and logo are trademarks of
Carrier.
Other trade names used in this document may be trademarks or
registered trademarks of the manufacturers or vendors of the
respective products.
Manufacturer
PLACED ON THE MARKET BY:
Carrier Fire & Security Americas Corporation Inc.
13995 Pasteur Blvd
Palm Beach Gardens, FL 33418, USA
AUTHORIZED EU REPRESENTATIVE:
Carrier Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, Netherlands
Product warnings and
disclaimers
THESE PRODUCTS ARE INTENDED FOR SALE TO AND
INSTALLATION BY QUALIFIED PROFESSIONALS. CARRIER
FIRE & SECURITY CANNOT PROVIDE ANY ASSURANCE THAT
ANY PERSON OR ENTITY BUYING ITS PRODUCTS, INCLUDING
ANY “AUTHORIZED DEALER” OR “AUTHORIZED RESELLER”, IS
PROPERLY TRAINED OR EXPERIENCED TO CORRECTLY
INSTALL FIRE AND SECURITY RELATED PRODUCTS.
For more information on warranty disclaimers and product safety
information, please check
https://firesecurityproducts.com/policy/product-warning/ or scan the
QR code.
EU compliance
EU directives
Carrier Fire & Security hereby declares that this device is in
compliance with the applicable requirements and provisions of all
applicable rules and regulations, including but not limited to the
Directive 2014/53/EU. For more information see:
firesecurityproducts.com
REACH
Product may contain substances that are also Candidate List
substances in a concentration above 0.1% w/w, per the most
recently published Candidate List found at ECHA Web site.
Safe use information can be found at
https://firesecurityproducts.com/en/content/intrusion-intro
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upon the purchase of equivalent new equipment, or dispose of it at
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recyclethis.info.
Contact information
www.firesecurityproducts.com/en/page/caddx

xGenConnect NXG-9-RF Ireland Programming and Configuration Guide i
Content
Important information ii
Limitation of liability ii
Product Warnings ii
Warranty Disclaimers iii
Disclaimer iv
Intended Use iv
Advisory messages v
How to select default 1
How to pair Wi-Fi/GSM card with customers router 6
How to verify connection to router 11
How to learn wireless transmitters from NXG-1820 keypad 12
Deleting wireless sensor from NXG-1820 keypad 15
How to perform engineer walk test from NXG-1820 keypad 16
How to learn in wireless sensors using UltraSync+
application 17
How to perform walk test using UltraSync+ application 19
Walk test RSSI (receiver signal strength indication levels) 21
How to reset a wired smoke detector alarm 23
NXG-9-RF-LB system hardware diagram layout 24
Wiring AS270 siren to NXG-9-RF panel 25
Wiring AS580 siren to NXG-9-RF panel 26
Wiring DP721R smoke detector to NXG-9-RF panel 27

ii xGenConnect NXG-9-RF Ireland Programming and Configuration Guide
Important information
Limitation of liability
To the maximum extent permitted by applicable law, in no event will Carrier Fire
& Security be liable for any lost profits or business opportunities, loss of use,
business interruption, loss of data, or any other indirect, special, incidental, or
consequential damages under any theory of liability, whether based in contract,
tort, negligence, product liability, or otherwise. Because some jurisdictions do not
allow the exclusion or limitation of liability for consequential or incidental
damages the preceding limitation may not apply to you. In any event the total
liability of Carrier Fire & Security shall not exceed the purchase price of the
product. The foregoing limitation will apply to the maximum extent permitted by
applicable law, regardless of whether Carrier Fire & Security has been advised of
the possibility of such damages and regardless of whether any remedy fails of its
essential purpose.
Installation in accordance with this manual, applicable codes, and the instructions
of the authority having jurisdiction is mandatory.
While every precaution has been taken during the preparation of this manual to
ensure the accuracy of its contents, Carrier Fire & Security assumes no
responsibility for errors or omissions.
Product Warnings
YOU UNDERSTAND THAT A PROPERLY INSTALLED AND MAINTAINED
ALARM/SECURITY SYSTEM MAY ONLY REDUCE THE RISK OF EVENTS
SUCH AS BURGLARY, ROBBERY, FIRE, OR SIMILAR EVENTS WITHOUT
WARNING, BUT IT IS NOT INSURANCE OR A GUARANTEE THAT SUCH
EVENTS WILL NOT OCCUR OR THAT THERE WILL BE NO DEATH,
PERSONAL INJURY, AND/OR PROPERTY DAMAGE AS A RESULT.
THE ABILITY OF CARRIER FIRE & SECURITY PRODUCTS, SOFTWARE OR
SERVICES TO WORK PROPERLY DEPENDS ON A NUMBER OF PRODUCTS
AND SERVICES MADE AVAILABLE BY THIRD PARTIES OVER WHICH
CARRIER FIRE & SECURITY HAS NO CONTROL AND FOR WHICH CARRIER
FIRE & SECURITY SHALL NOT BE RESPONSIBLE INCLUDING, BUT NOT
LIMITED TO, INTERNET, CELLULAR AND LANDLINE CONNECTIVITY;
MOBILE DEVICE AND OPERATING SYSTEM COMPATIBILITY; MONITORING
SERVICES; ELECTROMAGNETIC OR OTHER INTERFERENCE, AND
PROPER INSTALLATION AND MAINTENANCE OF AUTHORIZED PRODUCTS
(INCLUDING ALARM OR OTHER CONTROL PANEL AND SENSORS).
ANY PRODUCT, SOFTWARE, SERVICE OR OTHER OFFERING
MANUFACTURED, SOLD OR LICENSED BY CARRIER FIRE & SECURITY,
MAY BE HACKED, COMPROMISED AND/OR CIRCUMVENTED AND
CARRIER FIRE & SECURITY MAKES NO REPRESENTATION, WARRANTY,
COVENANT OR PROMISE THAT ITS PRODUCTS (INCLUDING SECURITY

xGenConnect NXG-9-RF Ireland Programming and Configuration Guide iii
PRODUCTS), SOFTWARE, SERVICES OR OTHER OFFERINGS WILL NOT
BE HACKED, COMPROMISED AND/OR CIRCUMVENTED.
CARRIER FIRE & SECURITY DOES NOT ENCRYPT COMMUNICATIONS
BETWEEN ITS ALARM OR OTHER CONTROL PANELS AND THEIR
WIRELESS OUTPUTS/INPUTS INCLUDING BUT NOT LIMITED TO, SENSORS
OR DETECTORS UNLESS REQUIRED BY APPLICABLE LAW. AS A RESULT,
THESE COMMUNICATIONS MAY BE INTERCEPTED AND COULD BE USED
TO CIRCUMVENT YOUR ALARM/SECURITY SYSTEM.
THE EQUIPMENT SHOULD ONLY BE OPERATED WITH AN APPROVED
POWER ADAPTER WITH INSULATED LIVE PINS.
DO NOT CONNECT TO A RECEPTACLE CONTROLLED BY A SWITCH.
THIS UNIT INCLUDES AN ALARM VERIFICATION FEATURE THAT WILL
RESULT IN A DELAY OF THE SYSTEM ALARM SIGNAL FROM THE
INDICATED CIRCUITS. THE TOTAL DELAY (CONTROL UNIT PLUS SMOKE
DETECTORS) SHALL NOT EXCEED 60 SECONDS. NO OTHER SMOKE
DETECTOR SHALL BE CONNECTED TO THESE CIRCUITS UNLESS
APPROVED BY THE LOCAL AUTHORITY HAVING JURISDICTION.
WARNING! The equipment should only be operated with an approved power
adapter with insulated live pins.
Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of
batteries according to the instructions. Contact your supplier for replacement
batteries.
Warranty Disclaimers
CARRIER FIRE & SECURITY HEREBY DISCLAIMS ALL WARRANTIES AND
REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, STATUTORY OR
OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES, THE WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
(USA only) SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED
WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE
TO STATE.
CARRIER FIRE & SECURITY DOES NOT MAKE ANY CLAIMS OR
WARRANTIES TO YOU OF ANY KIND REGARDING ANY PRODUCT,
SOFTWARE OR SERVICE’S POTENTIAL, ABILITY, OR EFFECTIVENESS TO
DETECT, MINIMIZE, OR IN ANYWAY PREVENT DEATH, PERSONAL INJURY,
PROPERTY DAMAGE, OR LOSS OF ANY KIND WHATSOEVER.
CARRIER FIRE & SECURITY DOES NOT REPRESENT TO YOU THAT ANY
PRODUCT (INCLUDING SECURITY PRODUCTS), SOFTWARE, SERVICE OR
OTHER OFFERING MAY NOT BE HACKED, COMPROMISED AND/OR
CIRCUMVENTED.

iv xGenConnect NXG-9-RF Ireland Programming and Configuration Guide
CARRIER FIRE & SECURITY DOES NOT WARRANT THAT ANY PRODUCT
(INCLUDING SECURITY PRODUCTS), SOFTWARE OR SERVICE
MANUFACTURED, SOLD OR LICENSED BY CARRIER FIRE & SECURITY
WILL PREVENT, OR IN ALL CASES PROVIDE ADEQUATE WARNING OF OR
PROTECTION FROM, BREAK-INS, BURGLARY, ROBBERY, FIRE, OR
OTHERWISE.
CARRIER FIRE & SECURITY DOES NOT WARRANT TO YOU THAT ITS
SOFTWARE OR PRODUCTS WILL WORK PROPERLY IN ALL
ENVIRONMENTS AND APPLICATIONS AND DOES NOT WARRANT ANY
PRODUCTS AGAINST HARMFUL ELECTROMAGNETIC INTERFERENCE
INDUCTION OR RADIATION (EMI, RFI, ETC.) EMITTED FROM EXTERNAL
SOURCES
CARRIER FIRE & SECURITY DOES NOT PROVIDE MONITORING SERVICES
FOR YOUR ALARM/SECURITY SYSTEM (“MONITORING SERVICES”). IF
YOU ELECT TO HAVE MONITORING SERVICES YOU MUST OBTAIN SUCH
SERVICE FROM A THIRD PARTY AND CARRIER FIRE & SECURITY MAKES
NO REPRESENTATION OR WARRANTY WITH RESPECT TO SUCH
SERVICES INCLUDING WHETHER OR NOT THEY WILL BE COMPATIBLE
WITH THE PRODUCTS, SOFTWARE OR SERVICES MANUFACTURED,
SOLD OR LICENSED BY CARRIER FIRE & SECURITY.
Disclaimer
THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE
WITHOUT NOTICE. CARRIER FIRE & SECURITY ASSUMES NO
RESPONSIBILITY FOR INACCURACIES OR OMISSIONS AND SPECIFICALLY
DISCLAIMS ANY LIABILITIES, LOSSES, OR RISKS, PERSONAL OR
OTHERWISE, INCURRED AS A CONSEQUENCE, DIRECTLY OR
INDIRECTLY, OF THE USE OR APPLICATION OF ANY OF THE CONTENTS
OF THIS DOCUMENT. FOR THE LATEST DOCUMENTATION, CONTACT
YOUR LOCAL SUPPLIER OR VISIT US ONLINE AT
FIRESECURITYPRODUCTS.COM.
This publication may contain examples of screen captures and reports used in
daily operations. Examples may include fictitious names of individuals and
companies. Any similarity to names and addresses of actual businesses or
persons is entirely coincidental.
The illustrations in this manual are intended as a guide and may differ from your
actual unit as xGenConnect is continually being improved.
Intended Use
Use this product only for the purpose it was designed for; refer to the data sheet
and user documentation. For the latest product information, contact your local
supplier or visit us online at firesecurityproducts.com.
The system should be checked by a qualified technician at least every 3 years
and the backup battery replaced as required.

xGenConnect NXG-9-RF Ireland Programming and Configuration Guide v
Advisory messages
Advisory messages alert you to conditions or practices that can cause unwanted
results. The advisory messages used in this document are shown and described
below.
WARNING! Warning messages advise you of hazards that could result in injury
or loss of life. They tell you which actions to take or to avoid in order to prevent
the injury or loss of life.
Caution: Caution messages advise you of possible equipment damage. They tell
you which actions to take or to avoid in order to prevent the damage.
Note: Note messages advise you of the possible loss of time or effort. They
describe how to avoid the loss. Notes are also used to point out important
information that you should read.

vi xGenConnect NXG-9-RF Ireland Programming and Configuration Guide

Default Engineer Code = 1278 Default Master User Code 1122 Default Standard Code = 2233
xGenConnect NXG-9-RF Ireland Programming and Configuration Guide 1
How to select default
The NXG-9-RF is preloaded with a European EMEA default. To select the Irish
default from the NXG-1820 keypad, follow the below steps.
Note: On the EMEA default the master user code is 1234 and the engineering
code is 9713.
Wire the NXG-1820 keypad to the main control panel.
The keypad display will show “Not Registered. On the main panel hold down the
S1 button for 1 second to activate auto enroll”. The enrollment/learn button S1 is
located on the main control panel PCB.
Figure 1: Panel enrollment S1 LEARN button

Default Engineer Code = 1278 Default Master User Code 1122 Default Standard Code = 2233
2 xGenConnect NXG-9-RF Ireland Programming and Configuration Guide
The enrollment process will install NXG-1820 as master keypad 1.
Figure 2: NXG-1820 enrolled as keypad 1
The system may enter an alarm condition. To disarm the system, press the Off
button on NXG-1820, and then enter 1234 followed by the Enter button.
The process usually takes 15 to 20 seconds to auto enroll the hardware devices,
wired on the panel data bus.

Default Engineer Code = 1278 Default Master User Code 1122 Default Standard Code = 2233
xGenConnect NXG-9-RF Ireland Programming and Configuration Guide 3
After 30 seconds the keypad enters idle mode, so a PIN code 1234 followed by
Enter is needed to wake the keypad up.
To select the Irish simple default, you need to enter the engineer mode using the
EMEA engineer code by pressing the Menu button followed by 9713 and the
Enter button.
Now press the Program icon, and you will now be in the Installer full menu.
In the installer engineer mode, select the System menu and scroll down to
Language, then select language.

Default Engineer Code = 1278 Default Master User Code 1122 Default Standard Code = 2233
4 xGenConnect NXG-9-RF Ireland Programming and Configuration Guide
Now press Country.
The display will show 0=EMEA, which is the European default the panel comes
preloaded with on the panel firmware. Press 0=EMEA and select Ireland.
After 1=Ireland default is selected, NXG-1820 will show a message “Check LAN
connection. Press screen to manually reset”.
Press the screen on the NXG-1820 keypad within 5 to 7 seconds.
The system is now loading the simple Irish domestic default.

Default Engineer Code = 1278 Default Master User Code 1122 Default Standard Code = 2233
xGenConnect NXG-9-RF Ireland Programming and Configuration Guide 5
The keypad display will show “Not Registered. On the main panel hold down the
S1 button for 1 second to activate auto enroll”. You won’t need to do this, as after
20 seconds the display will load the default idle GUI automatically.
The Engineer code is now 1278 and User 1 master user is 1122, and User 2
standard user is 2233. It will take approximately 2 minutes for the panel to load
the Wi-Fi/GSM card plugged on the panel and load the Irish default panel
scheme.

Default Engineer Code = 1278 Default Master User Code 1122 Default Standard Code = 2233
6 xGenConnect NXG-9-RF Ireland Programming and Configuration Guide
How to pair Wi-Fi/GSM card with customers
router
You have to pair the Wi-Fi/GSM card to the customers router using the panel’s
webserver, which comes preloaded on the panel firmware.
After the panel loads the Irish default, approximately 2 to 3 minutes later the
panels GSM and Wi-Fi card will be automatically initialised. The GSM will
connect to a valid network, and the Wi-Fi card will transmit its Wi-Fi SSID name.
Below the Wi-Fi ID for the panels Wi-Fi card is shown as
NXG_9_RF_EU_636101749587, and the password to connect to this Wi-Fi
network is the ID name as well. Using your phone or laptop/tablet, connect to the
panels Wi-Fi network.
Select the panels Wi-Fi card network name with your phone, and type in the Wi-
Fi network name as the password for this network.

Default Engineer Code = 1278 Default Master User Code 1122 Default Standard Code = 2233
xGenConnect NXG-9-RF Ireland Programming and Configuration Guide 7
Now your phone is connected to the panels Wi-Fi card, and you are ready to
connect to the panels webserver to pair the customers router to the panel Wi-Fi
card.
To connect to the panel webserver, enter the panels default webserver IP
address, which is 192.168.33.1, on your phone browser search engine. You will
be taken to the panel login webpage GUI.

Default Engineer Code = 1278 Default Master User Code 1122 Default Standard Code = 2233
8 xGenConnect NXG-9-RF Ireland Programming and Configuration Guide
Now to login into the panel’s webserver enter the name installer (all lowercase
letters), and the password PIN of 1278.
After you successfully login the panel webserver with your smart phone, the
default GUI will be loaded. Select Menu, and then Settings option.

Default Engineer Code = 1278 Default Master User Code 1122 Default Standard Code = 2233
xGenConnect NXG-9-RF Ireland Programming and Configuration Guide 9
Tap on Zones, and scroll down to WiFi Setup
Tap on Scan For Wireless Networks and select the 2.4 GHz customers network
name from the list.

Default Engineer Code = 1278 Default Master User Code 1122 Default Standard Code = 2233
10 xGenConnect NXG-9-RF Ireland Programming and Configuration Guide
Type in the customer Wi-Fi password, so that the Wi-Fi card can connect to the
router. This process can take up to 2–3 minutes for the panel Wi-Fi card to
connect to the router.
Notes
•If on a site no Wi-Fi connection is required, turn off the Wi-Fi connection in the
panel configuration. To do that, disable option “WiFi External Connection”
under menu Communicator.
•After configuring the system, disable the option “WiFi Internal Access Point”
under menu Communicator.
•The SIM card should not be removed from the Wi-Fi/GSM card.

Default Engineer Code = 1278 Default Master User Code 1122 Default Standard Code = 2233
xGenConnect NXG-9-RF Ireland Programming and Configuration Guide 11
How to verify connection to router
To confirm the panel Wi-Fi card is connected to the customers router, press the
menu button followed by engineer code. Select Settings, and then select Status.
Your LAN status should show “Connected”, and Lan Media should show “Wi-Fi”.
Also, in this menu you can check your GSM signal level. It must be between
−105 and −51 for the GSM to connect to a cell tower and work correctly. To view
other diagnostic information, press the right arrow icon.

Default Engineer Code = 1278 Default Master User Code 1122 Default Standard Code = 2233
12 xGenConnect NXG-9-RF Ireland Programming and Configuration Guide
How to learn wireless transmitters from NXG-
1820 keypad
To learn a wireless transmitter into the panel onboard RF receiver via the NXG-
1820 touch screen wired keypad, follow these steps.
Enter the engineer mode by pressing Menu icon followed by 1278, and press
Enter. Next, press the Program icon. Scroll down and select Devices / Wireless
Transmitters. Select the sensor you wish to start your 1st wireless zone at.