Canadian Spa grand rapids User manual

GRAND RAPIDS SPA
Grand RapidsGrand Rapids
Inflatable SpaInflatable Spa
''OO''Beam Plug & PlayBeam Plug & Play
www.canadianSpacompany.com
Instruction Manual
220-240V 50Hz 13A
Read this Manual before operation
canadianspacompany.com

GRAND RAPIDS SPA
READ ALL SAFETY INSTRUCTIONS: Basic safety precautions
should always be followed when installing and using this
electrical equipment.
WARNING: The spa has been supplied with a residual oper-
ating current not exceeding 30 mA. The RCD must be tested
before each use.
WARNING: No part of the appliance is to be located above the
spa during use.
WARNING: This appliance is not intended for use by persons
(including children) with reduced
physical, sensory, or mental capability.
WARNING: Children should be supervised at all times around
the appliance.
WARNING: If the supply cord is damaged, it must be replaced
by the manufacturer, its service agent, or similarly qualied
persons in order to avoid a hazard.
WARNING: To reduce the risk of electric shock, do not use an
extension cord to connect unit to the electrical supply; use a
properly located outlet.
WARNING: Make sure the home xed connection box is more
than 3.5m away from the spa.
WARNING: RISK OF ELECTRIC SHOCK. DO NOT BURY CORD.
Ensure the electrical cord is located away from lawn mowers,
hedge trimmers, and other equipment. Reduce the risk of
electric shock by replacing damaged cords immediately.
WARNING: Electric installations should full the requirements
of local standards. Appliance live parts, except parts supplied
with safety-low voltage not exceeding 12 V, must be
inaccessible to a person in the spa.
WARNING: Parts incorporating electrical components, except
remote control devices, must be placed a safe distance away
or xed in position so that they cannot fall into the spa.
WARNING: Do not switch on if there is any possibility that the
water in the spa is frozen.
DANGER: Risk of Electric Shock. Install at least 5 feet (1.5 m)
from all metal surfaces.
DANGER: Risk of Electric Shock. Do not permit any electrical
appliances, such as a light, telephone, radio, or television,
within 5 feet (1.5 m) of a spa.
DANGER: Risk of Accidental Drowning. Extreme caution must
be exercised to prevent unauthorized access by children.
To avoid accidents, ensure that children cannot use this spa
unless they are supervised at all times.
DANGER: Never operate spa if the suction ttings are broken or
missing. Never replace a suction tting.
CAUTION: Always consult your doctor before:
a) The use of alcohol, drugs, or medication, before or during
spa use may lead to unconsciousness with the possibility of
drowning.
b) Obese persons and people with a history of heart disease,
low or high blood pressure, circulatory system problems, or
diabetes, should consult a physician before using a spa.
c) Persons using medication should consult a physician before
using a spa since some medication may induce drowsiness,
while other medication may affect heart rate, blood
pressure, and circulation.
d) Pregnant or possibly pregnant women should consult a
doctor before using spa.
CAUTION: Wet areas around the spa can be slippery; always
enter and exit the spa slowly and cautiously.
CAUTION: In order to avoid a heater cut out and loss of opera-
tion, this appliance must NOT be supplied through an external
switching device, such as a timer, or connected to a circuit that
is regularly switched on and off by the utility.
CAUTION: Do not use the spa immediately following strenuous
exercise. CAUTION: Maintain water chemistry in accordance
with the manufacturer’s instructions.
IMPORTANT SAFETY INSTRUCTIONS
CONTENTS:
PART 1: SPECIFICATIONS
PART 2: PARTS LIST & ACCESSORIES
PART 3: INSTALLATION
PART 4: CONTROL UNIT FUNCTIONS
PART 5: USAGE
PART 6: WATER MAINTENANCE
PART 7: DRAIN & STORE
PART 8: OPERATION CHECK LIST
PART 9: CONTROL UNIT MESSAGES
PART 10: TROUBLESHOOTING
WARRANTY
(2) (3)
Item:
Seating Capacity
Spa Dimension
Water Capacity
Voltage
Heater
Massage Jet Pump
Filter Pump
Max. Heat Temperature
Spa Lid Material
Liner
Weight
Package Dimensions
Test Certicate (Pump only)
Heating Efciency (Ambient temperature is 68°F/20°C)
Jets
Grand Rapids
4 Persons
70’’ x 29’’ (180 x 74cm)
750 L
230V 50Hz
2040W
850W
40W
40’C (104’F)
Polyester Laminated PVC+Synthetic leather
Polyester Laminated PVC
41.1kg
75 x 55 x 62 CM
CETL/ETL/CE
1.5-2 C (°F) /hr
110
PART 1: SPECIFICATIONS
GRAND RAPIDS SPA

GRAND RAPIDS SPA
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PART 2: PARTS LIST
Grand Rapids Inatable Spa:
Take all the spa components out of the box and check your instruction manual that all the following key
components are present:
Bladder KK-10848
Outer vinyl KK-11110
Inlet / Outlet Caps x 2
KK-10163
Portable Control Unit (PCU)
KK-10740
Filter Cartridge
KA-10010
Drain Hose
KK-10682
Connectors x 2
KK-10785
Ination Hose
KK-10850
Thermal Blanket KK-10112
Repair Kit KA-10142
Aromatherapy Port KK-10756
+ Small Connector
KK-10755
Lid bladder KK-10080
Lid vinyl KK-10769
SPA ACCESSORIES (OPTIONAL)
Spa Surround Furniture:
All items are customisable to create your own personal spa furniture conguration.
Items Include: • Sofa • Bar table • Side table • Planter • Step
Sofa
KF-10001
Bar Table
KF-10002
Side Table
KF-10003
Planter
KF-10004
Step
KF-10005
3 Pack Filter (Buy 3 Get 1 Bonus). KA-10010
3 x 15 ft² Anti-microbial slip replacement lters for Canadian Spa Co. portable spas.
This lter should be changed every 1 month or sooner depending on usage
Booster Seat. KA-10019
Water lled booster seat for added
comfort and great for small children
Aromatherapy Beads 6 pack. KA-10039
Place inside the aromatherapy canister in your spa. Does not effect the water chemistry. Six
scents available: Eucalyptus, Rose, Green Tea, Lavender, Chamomile, Strawberry, Champagne
Classic Universal Step. KF-10061
Simple to assemble, these spa steps allow for quick and easy entry into a spa while providing
a non-slip surface for safety. • No tools required to assemble • Made of durable UV protected
polypropylene
Starter Chemical Kit. KA-10022
This chemical kit is an excellent addition to any spa and provides users with all of the essential
spa chemicals needed to keep a spa balanced. The following chemicals are included in the kit:
Chlorinated Granules 500g • Foam free 500ML• pHUp 500g • pH Down 500g • Test Strips
LED Floating Light with Remote.
KA-10140
Enhance you night time spa enjoyment
Rectangular Logo Headrests.
KA -10138
Attaches to the rim of the spa
Half Moon Headrests.
KA -10137
Attaches to the rim of the spa
Spa Vac. KA-10002
The quick and easy way to vacuum your Hot tub, Swim Spa or Pool
Vinyl Repair Kit. KA-10142
Repairs Inatables, Spa covers,
Booster/Spa Pillows, Liners
Submersible Pump.
KA-10141
Easy and quick way to drain
your spa
(5)
GRAND RAPIDS SPA

GRAND RAPIDS SPA
(6) (7)
PART 3: INSTALLATION
1. Site Selection
IMPORTANT: Before you position, construct, and ll with
water follow these instructions:
1. Place in an area more than 8.2 sq ft (2.5 sq mtrs.).
2. Place spa on a surface that supports more than 661lb/ft2(300 kg/2).
3. The spa must be on a clean level ground. If placed on uneven ground the weight of the spa water may cause the
spa to become distorted; this is not covered by the manufacturer’s warranty.
NOTE: exposure to the sun may cause ballooning in the inatable lid.
Clean surface Level ground
1) Perform RCD test
WARNING: RISK OF ELECTRIC SHOCK. The RCD plug must be tested before each use. Do not use if RCD test fails.
1. Insert the plug into the power outlet. 2. Press the “RESET“ button, the indicator light turns red.
3. Press the “TEST” button, the indicator light turns off.
4. Press the “RESET” button, the indicator light turns red the pump is ready to use.
2 ) Inate the spa lid
Connect the ination hose to the ination port on the PCU (A) and then connect
the other end to the spa ination port on the lid (B) NOTE: THE INFLATION HOSE
HAS PRESSURE RELEASE SLITS AT THE END CONNECTED TO THE PUMP -
DO NOT COVER THE SLITS AS THIS COULD OVER INFLATE AND DAMAGE THE
SPA LID VOIDING THE WARRANTY
Press the Jet button (C) to inate the lid. Once inated close the valve cap (D)
(A) (B) (C) (D) (B)
3. Screw in connectors to the spa before inating the spa
Tip: Screw in the connectors to the spa bladder before ination to ensure better alignment
between of the Spa Connectors and the outer vinyl. It is hard to adjust once the bladder is inated.
4. Inate the Spa
Make sure the spa is placed next to the PCU ready for ination.
Connect the ination hose to the adapter on the PCU and attach
to the spa ination port (circled in red above). Press the Jets
button to inate the spa.
NOTE: THE INFLATION HOSE HAS PRESSURE RELEASE SLITS AT THE END CONNECTED TO THE PUMP -
DO NOT COVER THE SLITS (CIRCLED IN YELLOW ABOVE) AS THIS COULD OVER INFLATE AND DAMAGE THE
SPA VOIDING THE WARRANTY
5. Connecting the pump to the Spa
Following ination remove the ination hose and align the Connectors to the PCU with the appropriate input
port(s) on the spa as highlighted below (see symbols for correct alignment).
Connection ports:
A) Drainage outlet pipe.
B) Ination port.
C) Blower/Jet massage port
D) Filter port
E) Heater port
(A)
(B)
(D)
(C)
(E)
IT IS IMPORTANT YOUR SPA IS LEVEL:
After lling your spa check the water level
against the wavy red lines marked on 3 sides
of the spa. If the water level matches on the 3
sides your spa will be level.
GRAND RAPIDS SPA

GRAND RAPIDS SPA
(8) (9)
To use aromatherapy, simply
unscrew cap on Aromatherapy Port
and insert canister of scented
Aromatherapy beads. Replace Cap
on Aromatherapy Port. The aroma-
therapy scents will activate once the
‘JETS’ button has been pressed.
Aromatherapy feature
5. Install the Filter Cartridge
Firstly check the lter size is compatible with your spa. Open the Filter Housing lid put the new lter cartridge into
the cartridge chamber making sure lter grid is in place at the base of the housing. Replace Filter Housing Cap and
seal by screwing Cap Fitting on. NOTE: Ensure red ‘O’ ring is placed correctly inside housing.
6. Pre-Fill Check
Ensure the drain outlet is extended for future draining/access. Check the stopper on the bottom of the spa and the
Drain Cap, ensure both are closed tight (see below). Fill the spa with water using a garden hose until reaching the
bottom square on the inside of the spa wall (see recommended ll level below). NOTE: PCU must be connected to the
spa prior to lling. NOTE: Do not use hot water to ll Spa.
7. Purge Air From Portable Control Unit
Unscrew the star shaped Air Valve (see below) counter-clockwise and release the air until a small amount of water is
coming out, then screw the Air Valve clockwise tightly. Use a towel to dry off the PCU. IMPORTANT: Make sure PCU is
turned off, and the inlet / outlet caps (see below) are removed before performing this step.
8. Thermal Blanket
Place Thermal Blanket on water
surface with the bubbles facing
down for more efcient heating
and improved heat retention.
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PART 4: CONTROL UNIT FUNCTIONS
Water Heater Port
Air Jet massage and
ination Port
Air Valve
Filter Housing
Water Pump / Filter Port
Digital Spa
Control Centre
The Portable Control Unit (PCU):
Portable Control Unit Spa Functions
• LED Display: Once powered-up, the LED display will show the current water temperature automatically.
• ‘Temperature Adjustment’ Buttons: Raise or lower set temperature. Pressing one of the temperature
adjustment buttons will cause the LED display to ash. When it is ashing, you can set the desired temperature.
The value will increase or decrease by 1°F/ 1°C for each press.
•Temperature Adjustment Ranges: 86°F - 103°F/ 30°C - 39°C NOTE: There may be a 3-4 degree variance
between the temperature shown on the PCU and the temperature of the spa water.
• ‘Temperature Mode’ Button: Press this button to change from Celsius to Fahrenheit.
• Lock Button: Hold down for 5 seconds to lock all button functions. Repeat to remove lock. NOTE: It is highly
recommended that PCU buttons are locked when PCU is left unattended.
• ‘HEAT’ Button: Once desired temperature is set press ‘HEAT’ to begin heating.
PCU Controls Digital Spa Control Centre:
Heat Button
Temperature
Decrease Button
Temperature
Mode Button Temperature
Increase Button
Lock Button
Jets Button
NOTE: Please check that the hoses have ‘O’ ring gaskets inserted correctly at either end of the hose connectors to
ensure a water tight t. Please do not over tighten and ensure the connector pipes are straight and no kinked.
Connectors must be held straight when attaching. Attaching at an angle can result in damage to the connector.
X
LED Display
GRAND RAPIDS SPA

GRAND RAPIDS SPA
PART 5: USAGE
Press the ‘Up’ and ‘Down’ arrows to set desired temperature, and press heat to start the heater. Place lid on the
spa while heating. It can take 24-48 hours for your spa to reach its set temperature. See Part 4 for complete list of
Control Functions.
Lock the Buckle
Push the square pad upwards to lock and downwards to unlock.
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Cleaning / Replacing Filter Cartridge
WARNING: RISK OF ELECTRIC SHOCK. Unplug the PCU before beginning spa
maintenance.
NOTE: A dirty or incorrect lter cartridge may contaminate the spa water and cause damage to the heating
function.
1. Carefully thread the two inlet/outlet caps on inner spa wall. (Ensure the rubber gaskets are in place within
the plastic caps)
2. Remove lter housing lid by turning it anti-clockwise, then remove the lter cartridge.
3. Rinse off lter cartridge with water and reuse if possible. Replace lter if the cartridge remains dirty after
rinsing or is badly discoloured.
4. Put the cleaned lter back into the cartridge housing and close the lid by turning it clockwise.
5. Remove caps from the two inlet/outlet caps on inner spa wall and allow water to ow into pump. Next
purge air from the air valve on the PCU. The tub is now ready for use.
PART 6: WATER MAINTENANCE
The lter cartridge should be cleaned weekly and replaced on a monthly basis, or
depending on use. A reminder (‘CHG FIL’) will appear to change the lter after 25 days.
Hold down ‘HEAT’ for 5 seconds to clear the message. Change water once a month or
depending on usage and use appropriate spa chemicals. Please pay attention to the
chemicals used and dosage. Spa damage resulting from misuse of chemicals is not
covered by the warranty.
Water Balance: We recommend you maintain your water balance: PH value: 7.2 - 7.6;
Free Chlorine: 2ppm - 3ppm; Alkalinity: 120-150ppm. Use a test kit to test your spa
water before each use of the spa, or at least once per week.
Water Sanitation: We suggest using chlorine granules to disinfect the spa’s water.
Spa Ball: We suggest you use a spa ball to help in the ltration of your spa.
NOTE: Chlorine Granules recommended.
Cleaning the Spa: Clean the spa with soap and water, then rinse.
Leave it outside to dry.
Repairs: Small holes or punctures can be repaired with the
repair kit that comes with the spa (glue not included)
Maintenance & Troubleshooting :
PROBLEM
Cloudy water/
Foamy water
Odour
Eye skin/
irritation
POSSIBLE CAUSE
• High pH (test to verify)
• Poor ltration
• High dissolved solids
• High level of organic
contaminants
• Low pH and/or alkalinity
combined Chlorine due to
organic contamination
SOLUTION
• Add pH down
• Add Foam Free
• Empty spa and re-ll
• Increase the amount of
Chlorine
• Add PH Booster
• Increase the amount of
Chlorine Granules
(11)
FREE
Water
Test
App
NOTE:
• The massage system will stop automatically after 30 minutes of operation. You can re-activate the jet
function by pressing the ‘JETS’ button. NOTE: Heater will automatically turn on when jets turn off.
• Heating and jet function cannot be activated at same time. When heating system is working, pressing the
‘JETS’ button will change heating mode into jet mode: heating and ltering are shut down, jet system is
activated. When jets are turned off, heating and ltering automatically resumes.
NOTE: Keeping jets on for a long period of time may cause spa water to lose heat.
• Pressing ‘HEAT’ activates the heating and ltering system at the same time. The ‘HEAT’ button will display
a solid red light as spa water heats up. Once desired temperature is reached, the heater will go into standby
mode, which will be indicated with a ashing red light.
NOTE: Heater will not resume until spa water drops 2 degrees below set temperature for maximum
efciency. You can also manually restart the heater by pressing ‘HEAT’ when heater is turned off.
Jets Massage System
‘JETS’ Button: Press the ‘JETS’ button to activate the Jet Massage System on the spa. Pressing once will start
the lowest speed of the jets (L-1 will display on the screen). Press again to increase the speed of the jets to L-2, and
press again to reach the highest jet speed, L-3. Hold down the ‘JETS’ button for 5 seconds to turn jets off. When jets
turn off, “FIL” will display on the screen to indicate the ltration and heat is back on. When jets mode is on it will ick
between the speeds (l-1, 2 & 3 & BUB).
NORMAL 41ºC 42ºC
L-1 L-2 L-3 FIL
Temp and Over-heat
cycle 41ºC and 42ºC
Temp up ’ Button: Press the ‘Temp
up button for 5 seconds and hold and
temp will raise to 41ºC or 42ºC the
next cycle it will go back to the max
temp of 40ºC on the following cycle.
GRAND RAPIDS SPA

GRAND RAPIDS SPA
PART 7: DRAIN & STORE
Drain System
Locate and remove the external threaded Drain Cap. Attach Drain Hose to Drain Outlet. Locate and remove
the stopper on the spa oor to allow water to drain.
Dry the Spa and Portable Control Unit
After an RCD test, press ‘JETS’ to blow out the water inside the jet holes. Turn PCU off and disconnect all connectors
from connection ports on the PCU. Turn PCU back on and run blower for 30 seconds to allow excess water to clear
from blower port. Unplug RCD and hold PCU at an angle, allowing water to drain from connection ports. Once water
ow stops, remove Filter Housing Lid and hold PCU upside down. Give the PCU a slight shake, allowing all excess
water to be removed. Close Filter Housing Lid when complete. NOTE: PCU must be stored upright. Leaving PCU at
an angle or upside down may result in damage. Operate with the jets pipe connected, press jets to force excess
water out from spa body/bladder, then dry down, store in a warm & dry place.
Storage
Use a towel to wipe off the spa and dry for 24 hours. Unscrew the Air Valve on the lid. Deate the spa lid, then
deate the spa and gently fold them for storage. It is recommended that you store the spa in its original package in
a warm dry place.
PART 8: SPA OPERATION CHECK LIST
CHECK 1: Water Level
Ensure water is high enough and level in the
spa. Check if this will help the spa
performance.
CHECK 2: Inside Connection
Caps
Make sure the clear plastic Inlet/Outlet caps have
been removed before turning on the PCU.
CHECK 3: Bleed Air out of
Portable Control Unit
If PCU makes a grinding noise, there is a
restriction of water ow to the PCU. Bleed
the air out of the pump by unscrewing the
Air Valve. Check if this resolves the pump’s
malfunctioning.
CHECK 4: Back Flush PCU
Back ushing the PCU is recommended every
few months to help PCU performance and
longevity. Simply remove the PCU from the tub
connections (cap ports inside tub rst if you do
not want to drain spa) remove the lter and run
water from a garden hose into the ‘Heater Port’.
Flush for 1to 2 minutes and hold PCU
upside down to drain remaining water.
(12)
PART 9: CONTROL UNIT MESSAGES
(13)
CODE Causes Solutions
E1/ E2 Temperature control
sensor short circuit
or open circuit
1. Unplug RCD from outlet
2. Please contact for service
E3 High Heat:
The water is
over 113°F(45°C)
1. Unplug the RCD cable from the outlet
2. See Part 8: Spa Operation Check List for possible solutions
3. Power on spa again to see if error is resolved, if not please
contact for service Note: lling with hot tap water upon initial ll
may cause this error.
Drain and rell with cold water
E4 Freezing Conditions
Detected: The water is
lower than 36°F(2°C)
1. Unplug the RCD cable from the outlet
2. See Part 8: Spa Operation Check List for possible solutions
3. Power on spa again to see if error is resolved, if not please
contact for service
E5 Overheat:
The water is
over 122°F(50°C)
1. Unplug the RCD cable from the outlet
2. See Part 8: Spa Operation Check List for possible solutions
3. Power on spa again to see if error is resolved, if not please
contact for service. Note: lling with hot tap water upon initial ll
may cause this error.
Drain and rell with cold water
E6 Inlet or outlet on inner
wall is blocked
See Part 8: Spa Operation Check List for possible solutions,
otherwise contact for service. Hold down ‘HEAT’ for 5 seconds
E7 Low Flow
1. Filter cartridge is dirty
2. Spa water does not
reach minimum water level
3. Air-lock in pump
See Part 8: Spa Operation Check List for possible solutions,
otherwise contact for service
CHG
FIL
Automatic timed
reminder
to check lters
Hold down ‘HEAT’ for 5 seconds to clear message
FIL Spa is in Filtration mode No action necessary will go back to temp after 30 seconds
L-1 1st massage speed Gentle therapeutic massage
L-2 2nd massage speed Normal therapeutic massage
GRAND RAPIDS SPA

GRAND RAPIDS SPA
PART 10: TROUBLESHOOTING
(14) (15)
Problems Causes Solutions
Spa Pump
Does Not
Operate
• RCD tripped
• RCD broken
• Check power source
• Power failure
• Reset RCD/check if the cable is rated 2kW / 13amp
Spa Pump
Does Not
Heat Properly
• Temperature set is too low
• Filter Cartridge is dirty,
change lter every 3-4 weeks
• Water level is too low
• Heating element failed
• Ensure inlet/outlet ports are not blocked
• Set to a higher temperature
• Clean/replace the lter cartridge
• Fill water to min. water level
• Spa is not fully inated
Jet Massage
System Does Not
Work
• Pump is too hot
• 30-minute auto shut off
feature is activated
• Something is wrong with
the control panel
• Unplug the RCD cord
• When the pump has cooled, reset the RCD and
press ‘JETS’ to reactivate
Water Filtration
Is Not Working
• Dirty filter cartridge
• Inlet/outlet port blocked
• Air lock
• Something is wrong with
the control panel
• Clean/replace the lter cartridge
• Clean the inlet/outlet ports
• Purge air from the pump as previously outlined
PortableControl
Unit Leaking
• Adaptor seal improperly
located
• Water leakage from pump
body
• Check the pump body
•Check O-ring
• Separate PCU from Spa
Spa Leaking • Spa is torn or
punctured
• Use provided repair patch
as previously outlined
Water Is Not Clean • Insufcient ltering time
• Dirty lter or
incorrect cartridge used
• Check chemical treatment
• Clean/replace the lter cartridge
• Change the spa water completely
• Refer to the chemical manufacturer’s
instructions.
Red Light
Blinking
• Spa has reached set
temperature
• The PCU does not stop heating until the current water
temperature reaches the set temperature indicated by the
‘blinking’ red light.
For Service Support please contact us anytime:
support.canadianspacompany.com
WARRANTY
Vinyl Warranty: Canadian Spa Co. warrants the vinyl nish against defects in material and workmanship and specically against
splitting at seams for the period of one (1) year from the original purchase date to the original purchaser. If Canadian Spa Co.
determines the vinyl to be defective during this period, Canadian Spa Co. will repair or, at its option, replace the defective spa liner/
bladder or top Lid Bladder or outer Vinyl without charge to the customer.
Plumbing Warranty: Canadian Spa Co. warrants the plumbing of the spa will remain free from leaks for the period of one (1) year
from the date of purchase to the original purchaser.
Equipment Warranty: Canadian Spa Co. warrants the equipment pack (pump, blower, heater, and control system) against
malfunction and defects of the materials and workmanship for one (1) year from the date of the purchase to the original purchaser.
Extent of Warranty: This Limited Warranty applies to portable spas manufactured after January 1 2021 and sold by authorized
Canadian Spa Company. dealers to residential retail customers. This Limited Warranty is given only to the rst retail purchaser and
terminates upon transfer of ownership. No warranty is provided on lters or any dealer installed accessories.
Cost of installation, removal, and/or shipping of the spa, is not covered by this Limited Warranty, this is a return to base warranty.
In the event that Canadian Spa Co. deems the removal of the spa to a place of repair necessary or that the spa must be replaced,
any and all costs of the spa removal and replacement (landscaping, decking, fencing and/or structure removal, alteration and/or
replacement; or other costs of providing access to the spa) will be up to the purchaser.
This Warranty applies only to spas in single family, residential installations.
This Limited Warranty becomes void if the spa is placed in commercial or hire application.
What is covered:
The repair or replacement of your Canadian Spa Company spa (at Canadian Spa Company discretion) if it is found to be defective
due to faulty materials, workmanship or function within 1 year of purchase or delivery (if any part is no longer available or out of
manufacture Canadian Spa Company will replace it with a functional replacement part). Where this spa is sold outside the EU, this
guarantee will only be valid if the spa is used in the country in which it was sold. Where this spa is sold within the EU, this guar-
antee will only be valid (i) if the spa is used in the country in which it was sold or (ii) if the spa is used in Austria, Belgium, France,
Germany, Ireland, Italy, Netherlands, Spain or the United Kingdom and the same model as this spa is sold at the same voltage rating
in the relevant country.
What is not covered:
Canadian Spa Company does not guarantee the repair or replacement of a product where a defect is the result of:
• Accidental damage, faults caused by negligent use or care, misuse, neglect, carelessness or operation or handling of the
Spa which is not in accordance with the Canadian Spa Manual.
• Normal wear and tear
Summary of Cover:
• The guarantee becomes effective at the date of purchase (or the date of delivery if this is later)
• You must provide proof of (both the original and any subsequent) delivery/purchase before any work can be carried
out on your Canadian Spa Company spa. Without this proof, any work carried out will be chargeable. Keep your receipt
or delivery note.
• All work carried out by Canadian Spa Company or its authorised agents.
• Any parts which are replaced by Canadian Spa Company will become the property of Canadian Spa Company.
• The repair or replacement of your Canadian Spa Company spa under guarantee will not extend the period of guarantee.
• The guarantee provides benets which are additional to and do not affect your statutory rights as a consumer.
Register your Spa
The guarantee for this product is 1 year form the date of purchase.
Please register your guarantee within 30 days of your purchase date. To help us ensure you receive prompt and efcient service,
please register immediately after purchase. Please keep the receipt showing the date of purchase.
Register online: https://canadianspacompany.com/pages/warranty-registration
IMPORTANT : PLEASE KEEP ALL ORIGINAL PACKAGING IN CASE OF WARRANTY ISSUES
If you experience any problems, please do not hesitate to contact your local dealer or our after sales service immediately. Any defect or damage
caused by installation, alteration, or repair, by anyone who is not an employee of Canadian Spa Co., or authorized service technician, is not covered
by the Warranty. This Warranty becomes void if the spa has been subjected to misuse, abuse, alteration, or attempted alteration, repairs or
attempted repairs by anyone other than an authorized Canadian Spa Co. service technician, improper installation, improper water chemistry,
improper maintenance, acts of god, or damage caused beyond the control of Canadian Spa Co. Misuse and abuse shall include any operation of
the spas other than as directed in the Canadian Spa Co. Manual. E. This Warranty applies only to spas in single family, residential installations. This
Limited Warranty becomes void if the spa is placed in commercial application or hire.
Canadian Spa Co. Manufacturing extends the following
Warranties to the original purchasers of its portable Spas:
GRAND RAPIDS SPA

canadianspacompany.com
Canadian Spa Company meets ISO 9001
Standards When you purchase a hot tub from
Canadian Spa Company, the ISO 9001 certication
assures world class excellence in manufacturing
and customer service.
Errors and omissions excepted (E&OE). 01/01/21
UK Ofce:
Canadian Spa Company
Canada House
Salbrook Road
Salfords, Redhill
Surrey, RH1 5GL, UK
T: [phone]
canadianspacompany.co.uk
North America Ofce:
Canadian Spa Company
1283 Cornwall Rd
Oakville, ON L6J 7T5
Canada
T: [phone]
canadianspacompany.ca
German Ofce:
Canadian Spa Company
GmBh
Hohenstaufenring 43 – 45
50674 Köln
Germany
T:[phone]
canadianspacompany.de
French Ofce:
280 Rue James Watt,
Perpignan, 6610.
France
T: [phone]
canadianspacompany.fr
USA Ofce:
6405 Inducon Drive West,
Sanborn, NY 14132.
USA
T: [phone]
canadianspa.com
Do not return the product to the store
Contact our Support Service Centre:
support.canadianspacompany.com
GRAND RAPIDS SPA