Candour Communications 308 User manual

Home and Small Business Mini-PABX Kit
We want to thank you for purchasing the Mini-PABX Kit, it is a very powerful
solution, but we want to warn you that it can only serve you properly if you pay
attention to some very easy an simple rules.
WARNING!
If you read nothin else – please read this!
Support NOTICE: We want to eliver the best possible support without
effecting the price of the item. Therefore, please rea this carefully an check
our Frequently Aske Questions (FAQ) on our web-site before calling for
asking to speak to a qualifie technician; if the question is in this Quick-Start
gui e, the manual or our FAQ's, then you may be charge for your support call.
BEFORE YOU START: – make sure all incoming lines are working.
The simple approach is to connect one of the 3 x Phones irectly to the
incoming line, if it oes not work there is no point in going further. You nee to
test all incoming lines an be confi ent they work before you continue.
Remember: This is a seriously technical pro uct, so to have you up an running
in about ½ an hour, a little time spent un erstan ing the basics is essential.
The 3 x Phones supplie o not nee batteries, all the functionality is supplie
over the cable from the Mini-PABX; however if you want to light up the isplay
then you o nee batteries. Batteries are supplie ; we inclu e 3 x Alkaline
batteries for each Phone, but the battery manufacturer is responsible for their
quality an we can not guarantee them. Always use Alkaline or high quality
batteries as leaking batteries can ruin the phone(s) an is not warrante .
1. Basic Set-up:
First: Connect your incoming phone-lines to the main incoming lines on the
Mini-PABX , these are clearly marke “Line1, Line2 an Line3”.
Connecting to the Exchange Line:
The cables have stan ar RJ12 connections, for a RJ12
socket, but if it's an ol 610 socket, then you nee an
605 a aptor (shown on the right) to convert the RJ12
en to fit the ol er-style 610 wall socket.

RJ12 to 605 a apters are not supplie , but are available if you nee them.
Connect the other en of these (approx 1.8-metre length) Line-cables to the
Mini-PABX as shown here:
That is, connect the Exchange Line(s) to the Mini-PABX as shown above.
Secon : Please make sure that a phone (becomes “Extension-11”) is connecte
to Port-11; this is the “First Extension Phone” or Phone-11 (Ext-11) an is use
for programming the unit if you want to change the way it works.
Next: Connect your other extension Phones to the remaining connections as
shown in the following illustration. If you have a 206 mo el, there is a space
between the incoming lines an the extensions (6 extensions instea of 8).
N.B. Do not get confuse over “Port”, “Extension” an “Phone” as there is only
6 or 8 just focus on the number; Port-11, Phone-11 an Ext-11 are the same.

Finally: Connect the power cable to the Mini-PABX (Marke “POW” for
Power) on the right si e of the image above an then to the power-outlet. After
checking that all the above is correct, switch on the power to the Mini-PABX.
Before you o any more, now is a goo time to test the system.
Test-1: Pick-up Phone-11 (connecte to port 11) an ial 12, Phone-2 (Port-12
Ext-12) will ring an you can answer, then hang-up both phones.
Test-2: Pick-up Phone-11 again, ial 12 an when you answer this time, press
the “Hol ” button (Centre button on top row) an you will put the extension on
“Exclusive Hol ” allowing you to reserve the intercom connection while you
speak privately to a 3r person. You will see that the PABX an Phones o
mostly what we nee to o ay to ay, works well an is easy to learn.
Note: “Hol ” is a “local-hol ” an is referre to as “exclusive-hol ” which puts
the caller on-hol with musical bells for that extension, an the extension that
puts the call on-hol must also take the caller off-hol , this is convenient when
you nee to talk without the caller hearing the conversation.
If the call is from outsi e (an incoming call), to transfer to another extension,
there is a button marke “Transfer” or “Flash”, this button is in the top left-han
corner of the Phone just above the “1” key. Press that an ial the extension you
want to transfer to ( o not use the “Hol ” for this, but the “Flash” button)
That's it! Unless you want to change the way it functions, you can skip the
programming section, but take a quick look at “Basic Functions” on Page-5.
Note: When the power fails, you automatically have stan -by calls just like on a
normal telephone. The first line will operate through Port-11, an the secon
line will operate through Port-12, an if you have a 3-Line mo el, then you can
have a thir line operate on Port-13 (Phone-3 / Extension 13).
Note-2: the roun chrome socket on the left si e is for External-Music-on-Hol
(MoH). You will nee to ensure that any evice (that you use for external MoH)
is approve an has an appropriate line-isolation-unit before connecting.
External MoH is an a itional feature, you can use the built-in on-hol melo y
if you o not have a external music/message evice.
====================================

DEPENDING ON THE MODEL, ALL LINES MAY NOT FUNCTION
UNLESS BASIC PROGRAMMING IS COMPLETED.
IF ALL LINES DO NOT WORK, YOU CAN ENABLE THEM WITH
BASIC PROGRAMMING - IT'S EASY!
Basic Pro rammin (do not do this unless you have to):
Before you start programming, ensure you have connecte your first phone to
the port marke 11, this is referre to as Extension-11 or Phone-11 an is the
first of 6 or 8 phones you can have on your Mini-PABX.
N.B. If at any time you feel you want to start again, you can reset to Factory
Defaults by the comman 0000 # (first Enter Program Mo e – see below)
Enter Pro rammin Mode:
Pick up Extension-11 (Port-11)
Key-in (Type) * # 0000 on the phone keypa , after a secon you will hear a
short but stea y tone (a “long beep”) from the earpiece, this means that the
Mini-PABX is now in programming-mo e an not user-mo e.
If you o not get a stea y tone, but instea get 3 short beeps, you have miss-
keye the entry an nee to try again.
Flash Time (see below for explanation):
If you un erstan “Flash” Time, then for Australia it's 100 m/Secon s, an to
make sure it is set correctly, imme iately after going into program-mo e:
(*# 0000) enter 002# an wait for the tone, then replace the receiver.
After setting the flash-time, the Mini-PABX is set correctly for Australia's
stan ar Flash-Time, an you shoul never have to repeat this setting.
What's Flash-Time?
In plain non-technical language, Flash-Time is the time allowe before the
telephone provi er exchange eci es that you have hung-up the call. That is, if
you put the han set back into the cra le, the telephone exchange knows that the
call has en e , an the call will be terminate .
However, with a Mini-PABX you will often want to place the han set in the
cra le an leave the call connecte (with Music-on-Hol ) to you, or connecte
to another extension, or even for a conference with two extensions an the
caller.
Therefore, the “Flash Time” is the elay-time before the line is cut. During this
time, the Mini-PABX can perform certain uties, mainly put the call “on-hol ”
(with “Musical Bells”).

Enable Lines:
Before you can use the a itional lines as a Mini-PABX, you nee to activate
Lines by first entering the programming mo e again (as above with *# 0000 )
then you can “turn on” (activate) all line(s) by entering 0600# (hear tone) then
after hearing the tone, hang up. To activate in ivi ual lines, use 0601# (Line-1),
0602# (Line-2) 0603# (Line-3). Do not activate a line you o not have.
Note that you o not have to keep entering the programming-mo e co e, you
can o all in one step as follows: *# 0000 (hear tone) 0601# (hear tone) 0602#
(hear tone) 0603# (hear tone), then hang up to finish the programming-mo e
an efault back to user-mo e.
If you o not hear the tone (stea y) but get 3-Beeps, then that means you have
mis-keye the co e, or hanging-up took you out of the programming mo e, so
either press * an re-key the co e, or * # 0000 to re-program.
Explanation:
In the above case, the programming is a simple co e (06 for Activate-Line) an
01, 02 or 03 to tell the system which line you want to activate (00 for all). The #
is to tell the system that you have finishe a particular programming sequence.
If you are NOT in programming-mo e, when you key-in 0603 it will think you
are ialling a number starting with 0603, but when you press # it will complain.
No amage will be one if you o this, but nothing will happen either.
Basic Functions:
Depen ing on if you have more calls outwar on the Exchange Line(s), or if
you call extensions more often, you set the Mini-PABX to suit your best nee :
If you make more calls to Extension Phones, then you shoul accept that to ial
9 to get an outsi e line, will be best suite for you.
If you make more calls outwar than you make to Extension Phones, then you
can have “Direct Dial Out” without the nee to ial 9, woul suit you best.
If you want all phones to be set to ial out irectly, then after entering
programming mo e again (* # 0000 ), key-in: 20#
If this comman is entere , then all calls outwar from all extensions will be
irect (just ial the number) but between phones on the system (intercom) you
will nee to first prefix the phone extension number with Hash ( # )
e. . When programme to “Direct Dial”, if you want to call internally to (say)
extension 15 just pick up the receiver an ial # (hear tone) 15 (ring Ext-15)

2 x Diallin -Type Settin s:
Direct Dial Out allows you to ial an outsi e number by simply entering the
phone number you are calling, but you have to a a Hash ( # ) before you can
call an Extension Phone.
Indirect Dial Out means that you nee to ial 9 before you can ial an outsi e
number, but you simply enter the Extension Phone number (11 through to 16 or
18 epen ing on the mo el) to use the in-office intercom facilities.
Dial Tones:
The unit has 2 ial tones, an Internal tone to work between phones on the Mini-
PABX an an external tone for calling out.
In stan ar efault programme state, you can ial out irectly from the first
extension (Ext-11) but from all other lines you must first call up an external line
by pressing the number 9. This suits most situations with a receptionist.
To call another phone on the system (internal phone call) just key-in the
extension number after picking up the phone, that line will then ring.
Types of Phone:
You alrea y have 3 goo quality Caller ID Phones with Han s-Free an
optional blue back-light. With these supplie phones, just press the HF (han s
free) button on the phone an key-in the extension number.
Hands-Free Warnin :
Han s-Free use can not be a jacent to each other, they are bi irectional an will
automatically a just for noise, if they are in close proximity of each other then
this can cause fee -back creating a high pitch noise. If in a noisy environment
you may want to use only as on-hook ialing as your voice may be too low.
Additional Extension Phones:
You can a almost any approve Single Line Telephone or Cor less Phone to
the system, maximum number of phones is 6 or 8 epen ing on the mo el.
You can or er one or more a itional matching phones from your ealer.
Call Transfer:
To transfer a call just tap the hook key where the han set rests (or press the
Transfer/Flash Button) an type the extension you wish to sen the call to.
For Auto-Attendant: See page 9
Auto-Atten ant is a prerecor e message that answers the caller for you.

===== Pro rammin Examples =====
Example 1:
Small office with 2 lines an 6 extensions. All phones to ring:
To pro ram up:
Enter program mo e *# 0000 Enable line 2: 0602#
To force all 6 phones to rin when there's a call on Line-1:
3111# 3112# 3113# 3114# 3115# 3116#
To force all 6 phones to rin when there's a call on Line-2:
3211# 3212# 3213# 3214# 3215# 3216#
Example 2:
In a small home/business the business line is usually line 1, an it rings on the
office phones (Phone-11 an Phone-12). The home phone is not only a home
line but also use as a secon line in the office to ial outwar , an that will
keep the incoming line free for customers to call.
In this situation, 5 phones are use in total, 3 are in the office (11, 12 & 13) an
2 in the house (14 & 15), both house an office can call out on either line.
To pro ram up:
Enter program mo e: *# 0000
Enable line 2: 0602#
Direct ial out on all lines: 20#
Force Extension-13 to ring a itionally on Line-1: 3113#
(Extensions in the house o not ring)
To make all calls in on Line-2, go to Extension-14: 3214#
To make all calls in on Line-2, go to Extension-15: 3215#
To isable any Extensions in the Office from ringing when Line-2 has a call:
Stop al extensions from ringing on a paricular line (say Line-2):
32# Then program in the extensions you want to ring for that line.
Explanation:
First igit (3) is a “Ring/Don't-Ring” comman , the secon igit (2) is the
Exchange-Line Number, The 3r igit (1, 2 or 3) is the Port (11, 12 or 13) an
the last (4th) igit is '1' for “Do not ring” ('0' for “Ring”)
That is, there are 4 igits followe by # :
First igit is always '3' (Ring/Don't-Ring comman )
Secon igit is Exchange Line Number (1, 2 or 3).
Thir igit is the Extension Number (1 for 11, 2 for 12, 3 for 13 etc).
To make it ring: just make the last (4th) igit a '0'.
To stop it from ringing: just make the last (4th) igit a '1'.

===== Problem Solvin =====
Can not dial-out on Line2 (or Line3):
You shoul run through “Enable Lines” on Page-5
===== Answerin Calls =====
Can only answer call from Phone-1:
This is often a efault setting where Phone-1 (Ext-11) is set to “Direct-Dial” for
a general receptionist situation, this allows the receptionist to answer all calls by
simply picking up Extension-11 (Port 11). However the other extensions (e.g.
12, 13, 14 etc) are usually set to In irect-Dial an no-ring, meaning that those
extensions nee to press * 9 to answer a call ringing at reception only.
All extensions can be ma e Direct-Dial, see “Basic Functions” back on Page-5.
Particular extension Direct-Dial can change only the extensions you want to be
able to answer (Direct-Dial-Out allows Direct-Answer) as follows:
First remember to go into Programming-Mo e by *# 0000
Then the format is: 2N0# where “N” is the extension you want to be Direct-Dial
Therefore, if Extension-11 (Port 11) is alrea y Direct-Dial, you might want
Extension-12 to remain as In irect-Dial but Extension-13 to become Direct-Dial
the same as Extension-11, you woul key-in 230#
Explanation (of the comman ):
“2” = Comman for Direct-Dial, “3” = Extension-13 (on Port 13), “0” = Direct-
Dial (or “1” for In irect-Dial) an “#” to en the programming.
Note-1:
Any extension using Direct-Dial, can irectly ial-out an irectly pick up a
incoming call without pressing any a itional keys. However, to transfer they
nee to press # then the Extension number. e.g. # (hear tone) 15 (Extension-15).
Any In irect-Dial extension, must press “9” to get a line. If using an extension
that oes not ring, * 9 will allow you to pick up a call ( irect or transferre ) that
is ringing at another extension (# * 9 if from a Direct Dial extension).
Note-2:
The above is for Operator Atten ant only, if you implement Auto Atten ant
(with voice message instructing the caller what to o) then functions change.
Auto-Atten ant is similar, but a # is a itional. That is, to answer a call while
the Auto-Atten ant is working an set to Direct-Dial, they nee to key # * 9
===== Extension Phone =====
For more information on the extension phone, please check our web-site:
http://www.phonepro.com.au/PDFgallery.htm

===== Auto-Attendant =====
Auto-Attendant means the PABX answers the calls for you like a “Robot-
Receptionist” an it is very popular with some users.
While this unit oes not come with all the a vance features an in- epth
instructions that come with e icate Auto-Atten ant evices, also known as
Direct Inwar System Access (DISA), it is none the less a true Auto-Atten ant
(DISA) system but it is restricte to 12-secon s of message.
The goo news is that 12-Secon s is long enough for most callers to tolerate
anyway, so plan your message carefully an time it. One message that can be
playe in 12-secon s is: “Thank you for calling XYZ-Company, if you know
your extension please ial it now, or please ial Zero for the operator”.
To change all lines to Auto-Atten ant, use the following comman :
If not in programming mo e, go into programming mo e first with: * # 0000
Then to change to Auto-Atten ant on all lines, key-in: 10 #
(If you want to return to Operator-Atten ant mo e, the comman is: 11 # )
Now that the system is in Auto-Atten ant mo e, you nee a message, so write
own the message an check it is 10 to 12-Secon s long.
Use Extension-11 (Port-11) to recor the message.
Make sure you are still in programming mo e (or re-enter * # 0000 )
Key-in the comman : 12 # an imme iately you hear the tone, start recor ing
your message – please try to make your message fill the 12-Secon s or at least
10-Secon s so the caller is not listening to “nothing”.
At the en of the 12-Secon s, you will hear the tone again, then hang-up.
If you make a mistake, just o it again, it will overwrite the previous message.
To check your messa e: Key-in 13 #
If the caller starts ialling an extension uring the message, it will stop playing
the message an accept the number being keye , then re irect to that extension.
Who is the Reception-operator?
By efault, Extension-12 (12) is the Reception-operator. You can change this to
another extension (say 13) by: 15 3 # [or 15 1 # for Ext-11 (Port 11)] if you like,
N.B. By efault, the Auto-Atten ant looks for the caller to input either an
extension number or ial Zero for the reception, but if the caller oes not, the

call is terminate after 5-Secon s of no input; you can change this as follows:
If you feel your customers may not enter Zero or an extension, you can re irect
to the Reception-operator by the following comman : 161 #
(If they are mostly nuisance calls, to restore an cut the line, the comman is 160 #)
Once you have entere in the comman 161 # the Auto-Atten ant will allow
about 5-Secon s an if there is no input from the caller by then, it will re irect
the caller automatically to the Reception-operator (will ial Zero for them).
Therefore, if your message was: “Thank you for calling XYZ-Company, if you
know your extension please ial it now, or please ial Zero for the operator”
Then by changing the system to re irect to the Reception-operator, maybe your
message shoul be slightly ifferent like: “Thank you for calling XYZ-
Company, if you know your extension please ial it now, or please wait for the
operator”
Please refer to your manual for more features, we hope the above is more than
enough for you to get great results from this revolutionary pro uct an we thank
you for choosing PhonePro pro ucts.
Got questions?
Please visit our web-site an use our contact page:
http://phonepro.com.au/contact.htm
If warrante , we will a your Question/Answer to our FAQ list:
http://phonepro.com.au/faq-home.htm
Thank you for using our pro uct, it shoul give you many years of reliable
service.
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