Canvas Hub User manual

Setup Guide for the CANVAS Hub
This guide will show you how to set up your CANVAS Hub.
Written By: Mosaic Support
Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 1 of 15

INTRODUCTION
CANVAS Hub is the keystone of Mosaic’s multi-material ecosystem. It is the center of everything to
do with your multi-material printing experience, and the bridge that allows your hardware products to
communicate with each other and come online. However, CANVAS Hub needs to know a few things
unique to each customer before it becomes a useful part of your workflow. Please follow the steps
below to set up your CANVAS Hub.
Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 2 of 15

Step 1 — Unbox and Power Up
Unbox your CANVAS Hub and confirm that you have the following parts.

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 3 of 15

Step 2 — Turn On the Hub
Find a spot to setup your CANVAS
Hub. We recommend positioning
your Hub closer to a router if your
printer setup permits it and ensuring
that the USB cable connected to
your printer is long enough to reach
the Hub without getting in the way of
any of your printer axes during
movement.

Connect your power supply to the
outlet and CANVAS Hub. Check
that your indicator light turns on.
Once connected, please wait
approximately 3 minutes to initialize
and set up an access point to
connect.

We recommend waiting for the
entire 3 minute duration as trying to
access your CANVAS Hub interface
too early can cause it to reset and
prolong the process of getting itself
setup.

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 4 of 15

Step 3 — Find Your Serial Number
Locate your CANVAS Hub serial
number. This can be found on the
bottom of your CANVAS Hub unit or
on the lid of the packaging box. The
serial number has the format of
XXXX-XX and is not case sensitive.
In this case, the serial number is
'0ALX-CH'.

Once your unit has been plugged
into the power for 3 minutes, you'll
be able to connect your CANVAS
Hub to its internal website.

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 5 of 15

Step 4 — Connect to Your Hub's Internal Site
At this point, your CANVAS Hub is
broadcasting its own network that
can be located on your WiFi
networks. The name for this network
will be the same as your serial
number with the format 'XXXX-XX-
canvas-hub'. In our example, the
network is called '0ALX-CH-canvas-
hub'. Connect to your CANVAS
Hub's hotspot.

Even if you are connected to the
CANVAS Hub's WiFi, it may indicate
a status of 'No Internet'; this is
normal.

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 6 of 15

Step 5 — Locate the Web Page for your Hub
Once connected, locate the unique
web page for your CANVAS Hub
unit. Similar to the network name,
insert your serial number with the
format 'XXXX-XX-canvas-
hub.local/' into the browser of your
choice.

In our example, this would be '0ALX-
CH-canvas-hub.local/'. If this
address does not connect, please
enter the IP address '10.0.0.5/' into
your browser.

Please use 'http://' at the beginning
of the URL, and the forward slash
('/') at the end of the address. If you
are unable to connect, please visit
mm3d.co/canvashub-
troubleshooting and follow the
instructions under 'Can't Connect to
CANVAS Hub website.'

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 7 of 15

Step 6 — Connect Hub to Your Home Network
Now that you're connected to the CANVAS Hub interface, you will connect CANVAS Hub to your
home network. Go to the Settings menu (wrench icon near the top of the screen) and
select Network Connection on the left-side menu. Select the desired WiFi network and
click Connect and input the password.

In our example, we've connected to network "BELL953". CANVAS Hub will automatically restart
itself after this selection to connect to the chosen network.

CANVAS Hub will not appear on 5G networks, so ensure that you are using a network that is
running on 2.4 GHz.

This can take anywhere between 3-5 minutes. If you are stuck on the 'Rebooting' screen for more
than 5 minutes, please refresh the page on your browser.

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 8 of 15

Step 7 — Connect Your Computer back to Your Home Network
Once CANVAS Hub has connected
to your home network, ensure that
your computer has also reconnected
to this network. For some users,
your computer will reconnect
automatically but for others, you
may need to re-enter your
credentials.

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 9 of 15

Step 8 — Update Your Hub
Go to the Settings menu and select Server on the left-side menu.

Under Restart Octoprint, delete: 'sudo service octoprint restart' and replace with 'sudo service
octoprint restart;sudo chown -R pi:pi /home/pi/OctoPrint/venv/lib/python2.7/site-packages/'

Select Save.

Go to the Power menu (power icon near the top of the screen) and select Restart Octoprint.

Please wait 4 minutes for your CANVAS Hub to restart. Do not try visiting the address of your
CANVAS Hub until this time has elapsed.

Open up your CANVAS Hub interface and go to the Settings menu and select Software
Update on the left-side menu. Select Update all.

Please wait while your plugins install. This will take a few minutes to install followed by an
automatic CANVAS Hub restart. After CANVAS Hub has restarted please wait 4 minutes before
visiting the CANVAS Hub interface.

Go to the Settings menu and select Server on the left-side menu. Under Restart Octoprint,
delete 'sudo service octoprint restart;sudo chown -R pi:pi
/home/pi/OctoPrint/venv/lib/python2.7/site-packages/' and replace with 'sudo service octoprint
restart', then Save.

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 10 of 15

Step 9 — Connect CANVAS to your Hub
To allow uploading of your sliced
files directly from CANVAS, you will
need to first connect your account to
CANVAS Hub. Select the CANVAS
tab and enter your credentials. Once
completed, a confirmation message
will confirm that you have
successfully connected your
account. If you haven't yet setup a
CANVAS account, you can do so
here.

To remove a CANVAS Hub from
your account, login to CANVAS and
go to User Settings > Manage
CANVAS Hubs > Delete. You
should no longer see your CANVAS
account on the CANVAS Hub
interface.

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 11 of 15

Step 10 — Connect Your Printer to the Hub
Now that your CANVAS Hub can talk wirelessly to your desktop computer, connect your Hub to
your printer. Depending on your printer's USB slots, select the provided USB-B or micro-USB
cable. Insert the USB-A side into any port of your Hub and the other end into your printer.

Once the cable is connected, connect your printer onto OctoPrint by selecting Connect on the
main screen under Connection. The Connection tab will minimize once the printer is connected to
CANVAS Hub. You'll also notice that the State will read Operational in the State tab.

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 12 of 15

Step 11 — Connect Your Palette to the Hub
Lastly, connect your new Palette 2
to CANVAS Hub. Turn on your
Palette 2 using the power switch on
Palette's side and connect the
provided micro USB. Attach the
other end to any USB port on the
CANVAS Hub.

Return to OctoPrint. Under the
Palette 2 tab, select Connect to
Palette 2 to complete the
connection between your Palette 2
and CANVAS hub. When your
Palette 2 successfully connects the
Connection Status will change to
'Connected'.

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 13 of 15

Step 12 — Quick Troubleshooting
If you're having issues with connecting your Palette and printer to your Hub, please try:

Unplug your Palette from the Hub.

With your printer connected and powered on, attempt to connect to your printer via OctoPrint by
manually selecting the serial port instead of the AUTO selection.

There should only be ~2 options to select from, so if one does not work, please attempt the
other options until you successfully connect.
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Once connected, plug your Palette back into the Hub and connect on the OctoPrint interface.

If you're still running into issues, please visit our page here.

Step 13 — Starting a Print
For general instructions on starting a print in connected mode, please visit mm3d.co/firstprint

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 14 of 15

If you have any additional questions, please send us a message at [e-mail].
Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 15 of 15