Canvas Hub User manual

Setup Guide for the CANVAS Hub
This guide will show you how to set up your CANVAS Hub.
Written By: Mosaic Support
Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 1 of 15

INTRODUCTION
CANVAS Hub is the keystone of Mosaic’s multi-material ecosystem. It is the center of everything to
do with your multi-material printing experience, and the bridge that allows your hardware products to
communicate with each other and come online. However, CANVAS Hub needs to know a few things
unique to each customer before it becomes a useful part of your workflow. Please follow the steps
below to set up your CANVAS Hub.
Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 2 of 15

Step 1 — Unbox and Power Up
Unbox your CANVAS Hub and confirm that you have the following parts.

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 3 of 15

Step 2 — Turn On the Hub
Find a spot to setup your CANVAS
Hub. We recommend positioning
your Hub closer to a router if your
printer setup permits it and ensuring
that the USB cable connected to
your printer is long enough to reach
the Hub without getting in the way of
any of your printer axes during
movement.

Connect your power supply to the
outlet and CANVAS Hub. Check
that your indicator light turns on.
Once connected, please wait
approximately 3 minutes to initialize
and set up an access point to
connect.

We recommend waiting for the
entire 3 minute duration as trying to
access your CANVAS Hub interface
too early can cause it to reset and
prolong the process of getting itself
setup.

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 4 of 15

Step 3 — Find Your Serial Number
Locate your CANVAS Hub serial
number. This can be found on the
bottom of your CANVAS Hub unit or
on the lid of the packaging box. The
serial number has the format of
XXXX-XX and is not case sensitive.
In this case, the serial number is
'0ALX-CH'.

Once your unit has been plugged
into the power for 3 minutes, you'll
be able to connect your CANVAS
Hub to its internal website.

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 5 of 15

Step 4 — Connect to Your Hub's Internal Site
At this point, your CANVAS Hub is
broadcasting its own network that
can be located on your WiFi
networks. The name for this network
will be the same as your serial
number with the format 'XXXX-XX-
canvas-hub'. In our example, the
network is called '0ALX-CH-canvas-
hub'. Connect to your CANVAS
Hub's hotspot.

Even if you are connected to the
CANVAS Hub's WiFi, it may indicate
a status of 'No Internet'; this is
normal.

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 6 of 15

Step 5 — Locate the Web Page for your Hub
Once connected, locate the unique
web page for your CANVAS Hub
unit. Similar to the network name,
insert your serial number with the
format 'XXXX-XX-canvas-
hub.local/' into the browser of your
choice.

In our example, this would be '0ALX-
CH-canvas-hub.local/'. If this
address does not connect, please
enter the IP address '10.0.0.5/' into
your browser.

Please use 'http://' at the beginning
of the URL, and the forward slash
('/') at the end of the address. If you
are unable to connect, please visit
mm3d.co/canvashub-
troubleshooting and follow the
instructions under 'Can't Connect to
CANVAS Hub website.'

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 7 of 15

Step 6 — Connect Hub to Your Home Network
Now that you're connected to the CANVAS Hub interface, you will connect CANVAS Hub to your
home network. Go to the Settings menu (wrench icon near the top of the screen) and
select Network Connection on the left-side menu. Select the desired WiFi network and
click Connect and input the password.

In our example, we've connected to network "BELL953". CANVAS Hub will automatically restart
itself after this selection to connect to the chosen network.

CANVAS Hub will not appear on 5G networks, so ensure that you are using a network that is
running on 2.4 GHz.

This can take anywhere between 3-5 minutes. If you are stuck on the 'Rebooting' screen for more
than 5 minutes, please refresh the page on your browser.

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 8 of 15

Step 7 — Connect Your Computer back to Your Home Network
Once CANVAS Hub has connected
to your home network, ensure that
your computer has also reconnected
to this network. For some users,
your computer will reconnect
automatically but for others, you
may need to re-enter your
credentials.

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 9 of 15

Step 8 — Update Your Hub
Go to the Settings menu and select Server on the left-side menu.

Under Restart Octoprint, delete: 'sudo service octoprint restart' and replace with 'sudo service
octoprint restart;sudo chown -R pi:pi /home/pi/OctoPrint/venv/lib/python2.7/site-packages/'

Select Save.
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Go to the Power menu (power icon near the top of the screen) and select Restart Octoprint.

Please wait 4 minutes for your CANVAS Hub to restart. Do not try visiting the address of your
CANVAS Hub until this time has elapsed.

Open up your CANVAS Hub interface and go to the Settings menu and select Software
Update on the left-side menu. Select Update all.

Please wait while your plugins install. This will take a few minutes to install followed by an
automatic CANVAS Hub restart. After CANVAS Hub has restarted please wait 4 minutes before
visiting the CANVAS Hub interface.

Go to the Settings menu and select Server on the left-side menu. Under Restart Octoprint,
delete 'sudo service octoprint restart;sudo chown -R pi:pi
/home/pi/OctoPrint/venv/lib/python2.7/site-packages/' and replace with 'sudo service octoprint
restart', then Save.

Setup Guide for the CANVAS Hub
2021-05-20[minor]
v1.3
Release:Guide ID: 37 -
This document was generated on 2021-12-23 02:43:54 AM (MST).
© 2021 support.mosaicmfg.com/ Page 10 of 15